Client Remote Desktop Microsoft Jobs in Usa
54 positions found — Page 5
In this capacity Manager assists with development and planning, as well as executes the functional level activities of the Client Technology Division: Operating Systems and Productivity Application Lifecycle Management, Client Technology Hardware Lifecycle Management, Line-of-Business Application Support, Cloud Services Administration, Identity Management, IT Security, Telecommunications, Mobile Device Management, and Helpdesk.
Additionally, leads the Client Technology aspects of the broader Technology Projects; performs coordination of activities with other managers in the department; assures the consistency of policy execution, compliance with technical and administrative procedures as well as management direction; performs staff supervision and performance evaluation; all well as performs other related work as assigned.
Essential Job Functions: (Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned) Leads all phases of the client technology systems lifecycle management including requirements gathering, equipment selection, software selection, hardware and software deployment and configuration, integration, testing, commissioning, cutover, documentation, and ongoing operation support.
In coordination with Cyber Security and Technology Infrastructure leads establishment and maintenance of cyber security posture for entrusted client technology assets and systems through application of sound cyber security engineering principles and best practices implementation.
Leads helpdesk monitoring, troubleshooting and resolution efforts.
Acts as a final tier of Helpdesk and Client technology issues escalation, performs solution research, testing and implementation.
Takes part in the Incident Response activities as per established guidelines.
Leads Client Technology Asset Lifecycle Management, including: Maintenance of hardware and software inventory records.
Development and execution of the hardware and software Preventative Maintenance Plans.
Assessment of assets utilization, age, cyber security posture, and a recommendation if a corrective actions.
Supports Change Management, Configuration Management, Cyber Security Baseline management.
Leads Client Technology Team members help desk work order prioritization and execution verification.
Follows standard practices for systems documentation.
Coordinates with Sr.
Director of Technology Services in developing technical solutions and approaches; co-develops policies, tailored procedural documents, and work instructions.
Plans and manages the day-to-day activities of assigned sections, activities, and priorities.
Assures the most effective use of equipment and software consistent with the Agency’s needs.
Leads interviewing, selecting, training, and evaluating staff.
Leads cost analysis and cost forecasting in support of reporting requirements.
Leads bi-annual Client Technology aspects of the “Board Pick” activities as per established schedule.
Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
Performs all other related duties as required.
Required Knowledge, Abilities and Skills essential to Job Functions: Microsoft Entra ID Identity as a Service platform (Microsoft Azure) for hybrid cloud implementations.
Microsoft 365 Software as Service.
Enterprise-grade on-prem client technology management tools administration experience, including Active Directory, Group Policy, SCCM; cloud-based management tools.
Mobile Device Management system administration; mobile device provisioning concepts, Print and multi-function device administration central management tools.
Cyber Security management tools, including endpoint protection, log collection (SEIM), and patch management.
Installation, configuration, and maintenance of desktops and laptops running Windows and MAC OS Microsoft Windows client operating system expertise, including Windows OS image administration, application packaging, and deployment.
Audio/Video & Collaboration Systems implementation and operations.
Broad understanding of LAN communications, VPN technologies, cloud connectivity, etc.
Productivity software administration; line of business software administration.
Transit-specific software support.
Apply critical thinking to quickly identify problems and implement solutions with minimal downtime.
Utilize software and hardware diagnostic tools to identify, diagnose, and repair complex problems affecting system availability and performance.
Using logic and wholistic analysis identify the strengths and weaknesses of different approaches.
Be able to qualify decisions with solid reasoning and justification.
Ability to multitask and perform a multitude of administrative and engineering tasks at one time unsupervised.
Effectively collaborate in a team environment or work independently as needed.
Provide mentorship to others and perform knowledge transfer as required.
Maintain awareness of advances in information technology and developments in cyber security.
Communicate effectively both orally and in writing with different business and technology groups.
Poses strong work ethic.
Required Software Knowledge and Skills essential to Job Functions: Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential.
Advanced problem-solving skills associated with systems and software applications used is expected.
Software usage relevant to job duties will be evaluated.
Safety Responsibility: Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees, and the public from injury or harm.
Ensure all employees and contractors are properly trained and understand all rules, safety policies, and procedures to perform their work functions safely.
Promote safety awareness by attending safety committee meetings and adhering to all safety procedures and policies.
Actively conduct workplace hazard analyses for all employees to maintain a safe work environment.
Encourage employee safety reporting program and communication of hazards to the Safety Department.
Responsible for the timely mitigation of all unacceptable and undesirable safety risks.
Accountable for safety performance within their functional area and achieving the agency’s safety goals.
Qualifications Training and/or Education: BS in Systems Engineering, Computer Science, Information Systems or Related Field.
Extensive relevant work experience in leu of formation education is acceptable.
Required Experience: The equivalent of a ten years of recent full-time, progressively growing professional experience in network infrastructure, data center operations, and client infrastructure support, including at least five years of increasingly responsible technical lead experience with at least three years as a senior support engineer or administrator of a large enterprise Information Technology environment with some personnel leadership responsibilities.
Licenses or Certificates: Possess a valid Driver's License.
Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).
Microsoft Network and Security Certifications preferred.
Special Requirements: This position is classified as essential personnel.
FLSA Status: Exempt Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Unusual Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work involves meeting multiple demands on a timely basis.
Duties may require some overtime.
This role will provide technical support to internal agency users in person, over the phone, and via remote tools.
The right candidate for this role will be highly skilled in troubleshooting, incident resolution, documentation, and possess a track record of providing exceptional customer service and satisfaction.
IT Service Desk Specialist Role and Responsibilities Serves as the primary escalation point for incoming queries and technical issues.
Manages and/or assigns projects and tasks toother team members as appropriate.
Advises, collaborates, and assists business units with system enhancements and modifications.
Provides technical assistance and support for incoming queries and technical issues related to systems, networking, phone system, audio/visual equipment, computer software (e.g., Windows 10, Microsoft Office, various browsers), hardware, etc.
Effectively provides user support over the phone, in person, and via remote tools.
Responds to user requests promptly, demonstrating courtesy and respect for customers to ensure complete problem resolution and satisfaction through appropriate follow-up.
Assists users with information security and privacy questions; provides directions for the correct action.
Supports telecommunication devices and services; assists users on various vendor wireless networks and telephony.
Distributes and reviews user equipment required; updates inventory asset management systems with assigned equipment; ensures equipment is clean, up-to-date, and operational.
Provides installation and assistance for laptops, desktops, printers, scanners, cell phones, air cards, landlines, networks, and other assigned peripherals.
Troubleshoots end-user problems; troubleshoots desktop and network printing problems for various vendor printing devices.
May be asked to train users on IT hardware and software (e.g., laptops, printers, login, email, etc.) Creates user support documentation and instructions.
Multi-task, prioritize problems, and manage time to ensure the timely resolution of incidents.
This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions.
Desktop Technician will provide day-to-day local remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
Providing fault analysis to customers core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite.
IT Service Desk Specialist Required Skills and Experience Minimum of 2-3 years of IT technical support.
Strong knowledge and experience installing, configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems, etc.
Technical expertise should include Windows 10/11, MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterprise anti-virus solutions, Helpdesk ticketing systems, and Azure.
Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.
Knowledge and proficiency in Mobile device management, including IOS and Android devices operating systems Enterprise encryption solutions, Windows PC/laptop management via Active Directory, and related software.
Willing to work off-hours and weekends when required for projects or emergency support.
Experience installing, configuring, and supporting network printers and audio/visual equipment.
Effective use of ticketing systems to tracked document incidents (ServiceNow and Salesforce is strongly preferred).
Highly detailed and process-oriented with advanced troubleshooting, incident resolution, and documentation skills.
Strong team leadership, time management, and coaching and mentoring skills.
Excellent customer service and communications kills are a must.
Punctual and able to work onsite daily #RT #DICEJOBS
Diagnose and resolve hardware and software issues for end-user devices (desktops, laptops, peripherals, tablets, MFP’s and desktop printers, RF equipment, label printers, production invoice printers, scanners, mobile phones, time clocks, display boards, etc.) during business hours to ensure minimal disruption to business operations.
Setup, troubleshoot, breakdown and move as needed IT equipment for end user offices and workstations.
Set up, configure, and troubleshoot meeting room equipment, including audio-visual systems and conferencing tools, to ensure seamless meeting experiences.
Provide conference room support during key conferences, to include pre-conference setup and testing as needed.
Replace and install device peripherals such as monitors, docking stations, keyboards, mice, and other accessories as needed.
Provide comprehensive support for desktops, laptops, tablets, and other end user devices, including troubleshooting, asset management, and lifecycle support.
Maintain accurate records of IT assets, manage inventory levels, and ensure proper parts management onsite, including maintaining minimum/maximum spare levels.
Perform proactive checks, regular preventative maintenance on IT equipment to maximize device uptime and identify potential issues before they impact users.
Support new hire onboarding and employee offboarding processes, including device provisioning, setup, issuance, collection and decommissioning.
Respond to incident tickets by providing onsite support or dispatching technicians as required and escalate critical issues according to the defined escalation matrix.
Coordinate shipment of IT equipment, including shipment drop-off at carrier business location, and manage the refill and maintenance of smart lockers to ensure timely availability of devices and peripherals.
Train end users to utilize IT equipment as necessary Smart hands support as needed for servers, switches, AP’s, firewalls, etc.
for other Client’s IT teams Ensure all support and related activities are conducted in a manner compliant with Client’s IT security practices Dispatch support Services where technical resources are deployed to sites as needed for incident resolution, hardware replacement, or other support activities shipment of equipment and timely replenishment of smart lockers
Salary: $55,000
- $65,000 per year A bit about us: Our client was established to bring together industry-leading residential and commercial HVAC, electrical, and plumbing companies.
Why join us? Health, Vision, and Dental Insurance, Voluntary Life and AD&D, 401K with up to a 4% employer match, Paid holidays, vacation, and sick leave Job Details Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in fast-paced environments and enjoy working with new technology? If so, we have the perfect opportunity for you! We are looking for an IT Services Administrator II to help provide comprehensive IT administration and support to ensure the seamless operation of our IT systems.
This role requires proficiency in Level 2/3 support, desktop support, mobile device management (MDM), mobile security, cybersecurity, Microsoft Azure and Entra services, asset management, and a strong understanding of networking.
The IT Services Administrator II will troubleshoot complex technical issues, mentor and collaborate with other, account administration and help support user issues.
This is a remote/hybrid role, primarily involving remote work.
However, candidates must reside within a 60-minute commute of a local Collaboration Center or Brand to ensure timely response to any on-site requirements on an as-needed basis.
While these visits may be infrequent, the ability to promptly address on-site requirements is essential.
1.1 Responsibilities Provide technical support for hardware, software, and networking issues across servers, desktops, laptops, and mobile devices.
Support local/remote network systems, including Ubiquiti, and manage Intune/Entra, Microsoft Teams, and Exchange.
Conduct regular security audits and risk assessments.
Respond to and manage cybersecurity incidents.
Conduct desktop support, including installations, upgrades, and patch management.
Support mobile devices like iOS or Android tablets or phones, including Mobile Device Management (MDM) solutions.
Coordinate and administer Entra (Azure) directory services, user authentication and privileges, across multiple tenants Provide support for Office 365, including SharePoint and OneDrive.
Support of low-code Microsoft PowerApps and/or Power Automate.
Support of Microsoft M365 Copilot, ChatGPT for Business, and other agentic AI services Document and track support requests, ensuring timely resolution.
Coordinate and manage IT incident response, ensuring timely resolution and documentation of incidents.
Adheer to IT change management processes to ensure smooth transitions and minimal disruption to services.
Help support disaster recovery plans to ensure business continuity in case of major IT failures.
Assist with asset management, ensuring accurate tracking, deployment, and lifecycle management of IT equipment.
Document processes, procedures, and resolutions to ensure knowledge sharing and continuity.
Participate in an on-call rotation to provide timely support and resolution of issues as they arise.
Mentor and guide team members, providing support as needed.
Collaborate with others to implement and maintain IT policies and security protocols.
Coordinate with external vendors and service providers to ensure quality and timely IT support and service delivery.
Identify and recommend opportunities for continuous improvement in IT processes and procedures.
1.2 Non-Essential Responsibilities Performs other functions as assigned.
1.3 Knowledge, Skills, and Abilities or “The Ideal Candidate will have” 3+ years in an IT Support role, with Level 2 or 3 support experience.
Strong understanding of networking, server administration, and cloud platforms like Azure.
Strong knowledge of Microsoft Teams, Exchange, Office 365 administration and Intune/Entra or Active Directory.
Hands-On experience with MDM tools such as Intune, Kandji, Jamf, or AirWatch.
Understanding of networking concepts such as DNS, DHCP, VLANs, and VPNs.
Knowledge of local network systems, particularly Ubiquiti.
Experience with Datto RMM or similar support tools and ITSM suites like Kaseya 365, including CMDB tools like IT Glue.
Proficiency with Windows environments, macOS a plus.
Experience with managed cybersecurity platforms and EDR (endpoint protection, detection, and response) solutions.
Strong problem-solving skills and a keen attention to detail.
Strong organizational skills and attention to detail.
Strong interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
Strong ability to provide a high level of support with a customer-first attitude.
Strong ability to analyze information and use logic and process to address work-related issues and problems.
Ability to seek out opportunities to increase internal user satisfaction and deepen client relationships.
Ability to multi-task and prioritize workload.
Ability to meet deadlines.
Maintain and secure sensitive/confidential information.
Ability to work proficiently with Microsoft Word, PowerPoint, Outlook, and Excel.
Average manual dexterity work using a PC, phone, sorting, filing, and other office machines.
Ability to work weekends and overnight hours as needed.
1.4 Work Conditions and Physical Demands Primarily sedentary work in a general home or office environment Ability to communicate and exchange information Ability to comprehend and interpret documents and data Requires occasional standing, walking, lifting, and moving objects (up to 50 lbs.) Requires manual dexterity to use computer, telephone, and peripherals May be required to work extended hours for special business needs Ability to work in the office or on site as required Must reside within a 60-minute commute of a local Collaboration Center or Brand to ensure timely response to any on-site requirements on an as-needed basis.
1.5 Minimum Education Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent technical training/experience.
Additional years of experience can be considered in lieu of a degree.
1.6 Certifications (Required/Desired) Desirable, any relevant certification, including but not limited to: CompTIA A+ CompTIA Network+ CompTIA Security+ Microsoft Certified: Security, Compliance, and Identity Fundamentals Microsoft 365 Certified: Fundamentals certifications Microsoft Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Microsoft Certified: Windows Virtual Desktop Specialty Microsoft Certified: Security Operations Analyst Associate Microsoft 365 Certified: Security Administrator Associate Microsoft Certified: Information Protection Administrator Associate Microsoft 365 Certified: Enterprise Administrator Expert Microsoft 365 Certified: Teams Administrator Associate MCP (Microsoft Certified Professional) MCSE (Microsoft Certified Systems Engineer) CISSP (Certified Information Systems Security Professional) 1.7 Minimum Related Work Experience Minimum 3 years’ experience troubleshooting software and hardware issues, including desktops and laptops, with a strong background in IT infrastructure, systems engineering, network, and project management.
Experience with installation, configuration, security patching, and troubleshooting of MS Windows OS.
Proficiency in Microsoft technologies, including but not limited to Active Directory (AD), Entra, Intune, and MECM/SCCM.
Experience with scripting and deploying services using PowerShell.
Understanding of application packaging and delivery.
Knowledge of Modern Desktop Administration (deploying, configuring, securing, managing, and monitoring devices and client applications in an enterprise environment).
Familiarity with network protocols and troubleshooting.
Experience with network configuration and management, including routers, switches, and firewalls.
Understanding of network security principles and practices, including VPNs, encryption, and intrusion detection/prevention systems.
Experience with security patch management and vulnerability assessments.
Excellent communication and verbal skills, as well as business acumen.
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer.
We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Jobot also prohibits harassment of applicants or employees based on any of these protected categories.
It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization.
Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at /legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Frequency varies for text messages.
Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
You can reply STOP to cancel and HELP for help.
You can access our privacy policy here: /privacy-policy
Applicants must be authorized to work in the United States.
Full time hybrid position with benefits.
Salary Range: $90-130K.
We are seeking a Geospatial Analyst with practical expertise with the Esri ArcGIS technology stack, with emphasis on the server side, ArcGIS Enterprise, including ArcSDE on SQL Server, web-based and mobile applications, as well as high-quality data development and management. A passion for GIS and the ability to engage and inform clients is crucial for success in this position. This opportunity offers a remote work situation with visits to client sites as needed. Competitive salary and the ability to pursue passion projects. Join a diverse workplace, work with passionate GIS professionals and make a difference in your local community.
You will significantly contribute to architecting and building enterprise-level Geospatial Information Systems, sophisticated geodatabases, nimble web services, and beautiful web-based and mobile applications. You will change the way our clients do business, mainly through organization-wide integration of GIS with a wide variety of business-specific information systems.
Main Responsibilities:
- Engage directly with clients to gather relevant information, understand client’s business issues and challenges, establish functional and data requirements, and identify opportunities for improvement,
- Apply systems thinking to streamline processes and systems components for creative and superior outcomes;
- Write business analysis diagram workflows, and write business analysis collaterals, solution documentation and proposals;
- Acquire, handles, and maintains datasets from multiple sources and themes, and ensure their quality over time;
- Develop, implement and administer ArcGIS Server/Enterprise with various extensions, including the Portal for ArcGIS, and a range of client applications such as Operations Dashboard, Maps for Office, ArcGIS for AutoCAD, Collector for ArcGIS, etc.;
- Publish, optimize and use Web Services, build or use RESTful APIs, especially ArcGIS API for JavaScript, or other "connectors" for enterprise integration and location-based analysis and visualization;
- Design, develop, implement, and maintain enterprise geodatabases, mainly with Microsoft SQL Server backing, and thoroughly document geodatabase architecture;
- Develop custom applications for desktop and web platforms;
- Perform complex data analysis using ArcGIS, relational databases, and other computer software to solve spatial and relational problems;
- Provide training, mentoring, and task assignments to other staff, including analysts, technicians, and interns;
- Review technical work of other staff, including consultants, contracting agencies, and other organizations;
- Assist in scoping GIS projects and participate in proposal development, respond to public inquiries, develop materials for meetings and presentations;
- Communicate complex technical issues to non-technical GIS users, serve as a technical representative on committees, and provide expertise to Company’s staff, clients and the public at large;
- Interfaces with software/infrastructure vendors and consultants to stay atop of latest technology advances and implementation/development best practices;
- Positively respond to other assignments and opportunities, as needed.
Role Requirements:
- Minimum 7 (seven) years of demonstrated relevant expertise with Esri ArcGIS Platform, including ArcGIS for Desktop, ArcGIS Enterprise, and their respective extensions, GeoEvent, Operations Dashboard, Insights, ArcGIS Online (AGOL), Field Maps and Story Maps;
- Practical Python programming experience, especially for ArcGIS applications in a professional environment;
- Experience working with geographic data sources from local, county, state, or federal agencies;
- Proficiency in spatial and relational data analysis, data management, modeling, statistics, and remote sensing;
- Advanced geodatabase management skills, particularly with Microsoft SQL Server;
- Application design and development skills, web authoring, and GIS scripting;
- Experience with spatial and tabular data collection, organization, management, and processing;
- Excellent command of the English language with superior writing skills, especially in the GIS, BIM, AEC and AR fields;
- Willingness and ability to understand, simplify and streamline complex information systems, especially from the user’s perspective, and effective in sharing and aligning with others, regardless of their background;
- Demonstrated experience in project management principles and practices;
- Open-minded, intellectually curious, collaborative, observant, thinker, tinkerer, empiricist, lifelong learner, self-motivated;
- Self-starter and self-directed, productivity-oriented, finds satisfaction in getting things done;
- Determination to stay focused and committed in seeing issues through to positive resolution;
- Willingness to learn new skills as needed;
- Bachelor’s Degree or equivalent in Earth sciences, computer science, or closely related.
Preferred Qualifications:
- GISP certification.
- Master's degree or equivalent in GIS or related field.
Bonus Qualifications:
- JavaScript, node.js, HTML5, CSS3, D3, Angular, CESIUM, Leaflet;
- Autodesk product line, especially AutoCAD 3D and Revit;
- Geospatial ETL, particularly Safe Software FME Desktop/Server/Cloud;
- Familiarity with cloud-based GIS architecture, administration, and best practices;
- Enterprise GIS for utility networks (water, sewer, storm drain, gas, and electric);
- Pattern recognition, machine learning, particularly DL (deep learning) and Clustering;
- Development of native iOS apps;
- GNSS and LiDAR field data collection and processing.
Salary: $75
- $110 per hour A bit about us: We are a leading strategic service provider with over 25 years of experience helping organizations transform their technology infrastructure to drive business success.
Our team specializes in delivering innovative IT solutions across cloud services, cybersecurity, networking, data center modernization, and managed services.
With a client-centric approach, we empower businesses to overcome complex IT challenges and accelerate their digital transformation.
Our solutions are tailored to meet the needs of mid-market and enterprise clients across a wide range of industries, including healthcare, finance, government, and education.
Backed by a deep bench of certified experts and strategic partnerships with top-tier technology providers, we offer a comprehensive portfolio that includes cloud architecture and migration, disaster recovery, security operations, IT modernization, and more.
Our mission is to help organizations not just keep up—but stay ahead—in an ever-evolving technology landscape.
Why join us? Jobot Consultant Benefits As a W2 contractor through Jobot, you’ll have access to a comprehensive benefits package designed to support your health, well-being, and financial security: Health & Wellness Medical Insurance – Multiple plans available, including PPO and HDHP options Dental Insurance – Coverage for preventive, basic, and major services Vision Insurance – Includes exams, lenses, frames, and contact lenses Financial Benefits 401(k) Retirement Plan – Includes employer match to help you save for the future Weekly Direct Deposit – Reliable and convenient payment schedule Time Off Paid Sick Leave – In accordance with state and local laws Paid Holidays – Select paid holidays may apply depending on contract length and client Additional Perks Access to Jobot’s Dedicated Support Team – For payroll, HR, and benefits questions Career Support – Ongoing access to a recruiter who advocates for your career goals Option to Convert – Many Jobot contracts include potential for full-time hire Job Details The Expert Telecom Voice Systems Engineer will provide full-time, project-based technical expertise supporting the City and County of San Francisco’s enterprise-wide modernization of legacy Avaya PBX systems to modern VoIP and unified communications platforms, including Microsoft Teams VoIP, Cisco Unified Communications, Webex Soft Phones, and Webex Calling (Cloud).
This role focuses on migration, integration, cutover, and transition activities across multiple City departments and facilities.
The Engineer will work closely with the Department of Technology (DT), City stakeholders, and enterprise platform teams to ensure continuity of service, technical accuracy, and successful adoption of modern voice technologies.
This position is not operational support–focused; it is dedicated to implementation, migration, and transition delivery.
Key Responsibilities Provide project-based technical leadership for Avaya-to-VoIP migration initiatives across City departments Design, configure, and validate VoIP solutions including: Call routing and dial plans Voicemail and message waiting indicators Caller ID and E911 alerting Endpoint registration and provisioning Support and configure Microsoft Teams VoIP, Cisco Unified Communications, Webex Soft Phones, and Webex Calling Support Webex Contact Center environments and integrations with: Salesforce ServiceNow Calabrio Webex AI Agent Conduct site walkthroughs and inventory existing voice endpoints Support phone placement planning, floorplan documentation, and cutover readiness Validate VoIP readiness including network dependencies, Voice VLANs, QoS, and desktop client configuration Lead and support cutover and post-cutover activities, including troubleshooting and issue resolution Develop technical documentation and deliver training for City administrative and end-user staff Collaborate with DT to assess departmental needs and recommend best-fit VoIP solutions Support change management activities to minimize disruption during migrations Required Experience Five (5)+ years of hands-on experience supporting: Microsoft Teams VoIP Cisco Unified Communications (CUCM) Demonstrated experience participating in large-scale voice system migrations in production environments Minimum three (3) years of experience migrating: Avaya → Microsoft Teams VoIP Avaya → Cisco VoIP Experience supporting or integrating Webex Contact Center in public-sector or large enterprise environments Consulting or implementation experience delivering telephony modernization projects Experience migrating from legacy PBX systems (Avaya) to modern VoIP platforms Required Qualifications Strong expertise in VoIP and unified communications architectures Proficiency with: Microsoft Teams administration and troubleshooting Cisco Unified Communications Manager (CUCM) Familiarity with Avaya Communication Manager Solid understanding of: SIP and VoIP protocols Networking fundamentals (IP addressing, routing, QoS, security) Strong written and verbal communication skills Ability to work independently and collaboratively in a multi-department public-sector environment Strong analytical and problem-solving abilities Preferred Certifications Microsoft Certified: Teams Administrator Associate Microsoft Certified: Microsoft 365 Enterprise Administrator Expert Cisco CCNA / CCNP / Cisco Collaboration Specialist AudioCodes Certified Professional (ACP) or equivalent CompTIA Network+ ITIL Foundation Assignment Details Full-time assignment (2080 hours/year) Project term: 24 months with one option to extend up to 8 months Location: Bay Area; on-site visits across City and County offices as required Engagement type: Project-based implementation and migration support Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer.
We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Jobot also prohibits harassment of applicants or employees based on any of these protected categories.
It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization.
Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at /legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Frequency varies for text messages.
Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
You can reply STOP to cancel and HELP for help.
You can access our privacy policy here: /privacy-policy
Starfish Computer Corporation’s Managed Services Engineer (Level 3) is responsible for the on-going and continuous operation of our clients’ Information technology environments.Highly trained and certified, the Engineer, Level 3, is an expert in infrastructure technologies including networking (switching, routing, command lines, dynamic / static routes), security, servers and domains, virtualization, data storage and recovery.
The Engineer, Level 3, is assigned as the primary person to oversee and own all technical aspects of the assigned clients’ environments and projects. They work in concert with Starfish Computer Corporation’s internal Help Desk and technical resources (with dedicated Level 1 and Level 2 support), the client’s own on-site support technicians (if any), and other Starfish team members to deliver managed services offerings and project executions to our clients that are “best in class”.
Job Functions & Responsibilities:
- Install, configure, monitor, and maintain network equipment, including routers, switches, and firewalls, across multi-vendor environments (Cisco IOS and HPE Aruba).
- Design, implement, and manage IP addressing schemes, including subnetting and supernetting, to optimize network performance and security.
- Configure and manage VLANs to segment network traffic, enhance security, and improve network efficiency.
- Routing & Switching: Implement and troubleshoot both static and dynamic routing protocols (e.g., OSPF, BGP, EIGRP) to ensure efficient data flow and high availability.
- Troubleshooting & Resolution: Monitor network performance, identify issues, and troubleshoot complex network problems using various tools and techniques (e.g., packet captures, CLI tools).
- Manage, support, install and upgrade Microsoft servers in physical and virtual environments.
- Optimize the client’s service offering including Microsoft platforms, IP networking, telephony platforms, storage and data protection and recovery, mobile devices, servers, laptops, desktops, virtualization.
- Coordinate efforts on behalf of assigned clients between themselves, client support teams and Starfish internal resources.
- Act as the lead technical resource for assigned managed services clients.
- Ensure that the client environment is comprehensively documented and keep Starfish internal management systems up-to-date.
- Create preventative maintenance plans with detailed instructions that Level 1 and Level 2 engineers can reliably execute – either remotely or at client site.
- Work directly with Level 1 and Level 2 engineers to identify and resolve potential or on-going problems.
- Recommend capacity and performance plans for assigned client environments.
- Evaluate and schedule appropriate response to scheduled or unscheduled outage notifications.
- Coordinate and manage upgrades or changes in the client’s environment.
- Determine root cause analysis of service outages and complete or coordinate resolutions.
- Documents, tracks, and monitors all incoming service requests to completion
- Assists in the preparation of client and prospect proposals and project plans including timeframes, budget estimates (time) and project milestones
- Be the lead technical resource for the assigned clients’ projects while maintaining a balance between the roles of project manager and technical advisor
- Ensures personally that all support tickets classified as P2 or P1 have been resolved
- Completes and closes out service orders within service ticket application
General Requirements & Information:
- Working locations include a mix of the office (in-office work is required during on-boarding period), remote and client locations.
- Full-time position
- Competitive salary and benefits package
- Ability to travel locally to various client locations
- Participate in an on-call support rotation (current rotation is once every eight (8) weeks)
Technical Requirements, Skills & Experience:
- Two years of on-site client experience or MSP experience
- 5-7 years of experience in IT support, customer service, help desk, or call center operations working in a multi-customer environment
- In-depth knowledge of Cisco IOS and/or Aruba AOS/Aruba CX operating systems.
- Strong understanding of networking principles and protocols (TCP/IP, DNS, DHCP).
- Expertise in IP subnetting, supernetting, and VLAN configurations.
- Proficiency in configuring static routes and dynamic routing protocols.
- Active Directory, 0365, VMware and/or Hyper-V skills and integration experience
- Experience supporting MS Windows Server, MS Exchange and MS SQL
- Experience with Watchguard (preferred) or related firewalls
- Demonstrable experience with vendor management
- Working knowledge of infrastructure monitoring tools
- Creates and maintains network and system documentation
- Strong technical troubleshooting and communications skills
- Excellent client relationship management skills
- Cisco CNA or Cisco CCIE preferred, but not required.
- CompTIA A+, Network+, and Security+ preferred, but not required.
- MCITP, MCSE certification a plus
- 4-year degree or equivalent work experience
This is a great opportunity for someone who thrives in a hands-on environment and enjoys solving complex technical problems.
Job Description: The Service Desk (Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and install customer computing devices, peripherals, software, and associated IT assets at on-site locations.
This role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT needs.
The contractor will ensure reliable IT operations for SC employees, including executive staff, across on-site and occasional off-site environments.
Deliver deskside (Tier II) support for troubleshooting, repair, deployment, and installation of computing devices, peripherals, software, and IT assets.
Respond to assigned incidents and service requests tickets according to assigned criticality and established SLAs.
Perform routine device and software maintenance, including proactive updates, patches, diagnostics, and optimization to minimize downtime.
Manage and maintain a loaner pool of mobile devices and peripherals (laptops, smartphones, tablets, projectors, etc.) for short-term employee use.
Prepare obsolete computers, peripherals, and software for excess, ensuring secure data removal from hard drives in compliance with DOE, NIST, and OIM guidance/orders.
Ensure availability, functionality, and proper tracking of IT assets, supporting readiness for new device types and technologies.
Provide IT equipment setup and services for SC meetings, ensuring operational readiness; support may be required off-site.
Install, operate, and maintain videoconference systems; deliver customer training and instructional documentation for system use.
Provide executive staff off-site support (approximately once or twice per year) to ensure access to SC Government Furnished Equipment (GFE) and automated services.
Support existing and emerging technologies, including Apple devices (iPhones, iPads, desktops, laptops) and other standard/future product suites.
Assist users with VPN and virtual desktop infrastructure (VDI) troubleshooting, leveraging secure remote access tools.
Maintain proficiency through ongoing certifications and training to align with technological advancements and regulatory changes.
Adapt to evolving technologies, platforms, and organizational priorities to ensure continued alignment with SC needs.
Maintain approved ticketing and tracking system to log, monitor, and document all user interactions, resolutions, escalations, and follow-ups.
Demonstrate analytical thinking in performing root cause analysis by efficiently diagnosing and resolving technical issues.
Document any lessons learned in tickets and knowledge base to enable earlier incident resolution by tier 1 support.
Minimum Qualifications Bachelors degree or technical or trade school training preferred.
5+ years experience Other Job Specific Skills Foundational knowledge equivalent to industry-recognized certifications such as CompTIA A+, ITIL v4 Foundations, or HDI Certification.
Hands-on experience with deskside support, including hardware/software troubleshooting, deployment, and maintenance.
Proficiency in supporting Apple devices and Microsoft-based environments.
Knowledge of secure data removal practices aligned with DOE, NIST, and OIM standards.
Strong customer service and communication skills, with the ability to train and document processes for end-users.
Flexibility to support off-site meetings and executive staff as required.
Commitment to continuous learning and certification to remain current with emerging technologies and regulatory requirements.
Strong understanding of deskside issues related to: Operating systems (Windows, macOS), Office productivity platforms (Microsoft 365), Cloud collaboration tools, Mobile devices (iOS, Android), Common peripherals and communication services.
#cjpost Evaluate new technology hardware and software Resolve technical hardware and software issues Resolve hardware and software problems Resolve software and hardware problems Call from computer users concerning hardware and software system operations Help resolve hardware or software problems Manage software support and maintenance Troubleshoot and provide technical support for software, hardware, and network access issues Resolve possible hardware, software and network problems Providing end-user support for desktop and network-related problems End users in use of hardware and software Centered support to all users on all software applications Diagnosing and resolving technical hardware and software issues Resolve technical hardware, software and telephone issues Assist with off-site support for client functions Interpret problems and provide technical support for hardware, software, and systems Evaluate user requests for problems with hardware and software Provide the following technical services to project staff: computer troubleshooting, technical support for software and hardware, staff support and training Assist with network software installation and problem troubleshooting Providing technical assistance and support related to computer systems, hardware, and software
Salary: $90,000
- $120,000 per year A bit about us: We are an accounting, tax, and consulting firm looking for someone who fits our culture, vision, work ethic, and team.
Our people strive to embody that saying every day.
We are a solutions-based firm that keeps a positive space, always.
We seek to add value to our clients, our people, and our culture, inside and outside of our office walls.
If you are looking for a company that will invest, motivate, and inspire you to aim high.
Why join us? BENEFITS Medical, Dental, and Vision GAP Benefits Supplemental Benefits Life and AD&D Insurance Short- & Long-Term Disability Plans 401k with Company Matching Bonus Structure Flexible PTO with sick time Incentive Program Development Program Company Wellness Program Job Details MAJOR RESPONSIBILITIES: Prepare federal and state income tax returns for individuals and various entity types; Assist with federal and state compliance reporting requirements; Reconcile general ledger accounts to ensure accuracy and completeness; Conduct general bookkeeping tasks, including payroll processing and account reconciliations; Enter and verify financial data, schedule required work, and maintain client files with strict confidentiality; Utilize QuickBooks Online/Desktop, CCH, and Microsoft Office Suite to support day-to-day operations; Maintain a full workload and ensure timely completion of assigned tasks; May support audit-related functions as needed; Perform other related duties and special projects as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES: Highly organized, accurate, and detail-oriented; Strong communication skills, both written and verbal; Service mindset with the ability to manage multiple priorities in a fast-paced environment; Team-oriented with a strong sense of accountability and initiative; Proficiency in QuikBooks, Microsoft Office, and CCH Active listening and problem-solving skills.; Knowledge of Generally Accepted Accounting Principles (GAAP); Understanding of tax basis accounting methods (Cash and Accrual) EDUCATION AND EXPERIENCE: Bachelor’s degree in Accounting or Finance CPA track or active pursuit of CPA certification preferred but not required.
2–4 years of professional experience in a similar tax/accounting role is preferred.
Prior experience in a public accounting firm is a plus.
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer.
We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Jobot also prohibits harassment of applicants or employees based on any of these protected categories.
It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization.
Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at /legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Frequency varies for text messages.
Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
You can reply STOP to cancel and HELP for help.
You can access our privacy policy here: /privacy-policy
Salary: $55,000
- $70,000 per year A bit about us: We are a dynamic and forward-thinking public accounting firm dedicated to providing top-tier audit, tax, and advisory services to a diverse range of clients.
With a strong commitment to excellence, integrity, and professional growth, we strive to deliver exceptional client service while supporting our team members in their career paths.
Why join us? Health insurance fully covered by LR for employee, will have to pay extra for family coverage 401k matching contribution up to 4% and profit sharing 3% on top of that plus Bi-annual bonuses and they range from 8-15% Bi-annual firm trips (all-inclusive/expenses paid for) Job Details 2+ years of bookkeeping experience, preferably in a public accounting or CPA firm environment Proficiency in QuickBooks (Desktop and Online) and Microsoft Excel Familiarity with accounting software such as Xero, , and other cloud-based platforms Strong understanding of general ledger accounting, AP/AR, and bank reconciliations Excellent organizational skills and attention to detail Ability to manage multiple clients and deadlines Strong written and verbal communication skills Associate’s or Bachelor’s degree in Accounting or related field preferred Responsibilities: Maintain accurate financial records for multiple small business and individual clients Perform monthly bank and credit card reconciliations Record and categorize financial transactions in accounting systems Prepare and process client payroll and related filings, as needed Assist in the preparation of financial statements and reports Manage accounts payable and receivable for clients Collaborate with CPAs and tax preparers to ensure accurate year-end reporting Provide ongoing client support and respond to bookkeeping inquiries Ensure compliance with established accounting policies and procedures Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer.
We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Jobot also prohibits harassment of applicants or employees based on any of these protected categories.
It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization.
Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at /legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Frequency varies for text messages.
Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
You can reply STOP to cancel and HELP for help.
You can access our privacy policy here: /privacy-policy