Clear Cache Jobs in Usa

About the Role

The Meta Strategist will own the end-to-end strategy, execution, and optimization of GLD’s paid social advertising across Meta platforms (Facebook & Instagram). While you’ll own Meta as your primary channel, you’ll work collaboratively with other Performance Marketing team members on cross channel strategy, reporting, and planning contributing to a larger growth strategy rather than operating in a silo.

You will partner closely with Creative, Retention, E-commerce, and Analytics teams to develop thumb-stopping ad campaigns across TOF (top-of-funnel) and BOF (bottom-of-funnel) objectives, optimize audience strategies within Meta’s Andromeda ML framework, and build reporting systems that keep leadership informed and the team accountable. Success in this role is measured not only by performance metrics, but also by creative partnership, strategic thinking, and your ability to elevate the broader team.

Key Responsibilities:

1. Meta Campaign Management & Andromeda Optimization

• Develop, launch, and manage full funnel Meta ad campaigns across TOF prospecting, BOF retargeting, and retention objectives.
• Own daily optimizations at both granular (ad, ad set) and high-level (campaign, account) viewpoints to maximize performance.
• Leverage deep understanding of Meta’s Andromeda ranking system to optimize ad delivery, auction competitiveness, and signal quality.
• Structure campaigns and ad sets to work with Andromeda’s ML-driven optimization, including strategic use of Advantage+ campaigns, broad targeting, and signal enrichment.
• Continuously test and refine bidding strategies, audience segmentation, and conversion events to maximize ROAS and reduce CPA.
• Stay current on Meta platform changes, algorithm updates, and beta features; proactively adapt strategies accordingly.

2. Creative Strategy & Content Analysis

• Collaborate with the Creative team and recommend new concepts, formats, and messaging angles based on performance insights.
• Build and write creative briefs independently, translating performance data and strategic priorities into clear direction for designers and content creators.
• Analyze creative performance data to identify winning concepts, hooks, formats, and messaging themes across TOF and BOF.
• Build and maintain a creative testing framework with clear hypotheses, naming conventions, and documentation.
• Monitor creative fatigue and proactively plan refresh cycles to sustain performance.

3. Data Analytics & DOMO Reporting

• Build and maintain DOMO dashboards to track Meta performance across KPIs including ROAS, CPA, CTR, hook rate, hold rate, and thumbstop ratio.
• Conduct deep-dive analyses on campaign, ad set, ad, and creative-level performance to surface insights and inform budget allocation.
• Create automated reporting workflows within DOMO that integrate Meta Ads data with Shopify revenue and attribution data.
• Present weekly and monthly performance reports to leadership with clear narratives, trend analysis, and recommended actions.
• QA data pipelines and ensure accuracy of metrics across platforms and reporting tools.

4. Cross Functional Partnerships

• Act as the primary liaison between Performance Marketing and Creative, Retention, E-commerce, and Ops teams.
• Coordinate with Retention/CRM on audience list management, suppression strategies, and lifecycle alignment.
• Collaborate with E-commerce to align ad messaging with site promotions, product launches, and seasonal campaigns.
• Share learnings and best practices across paid media channels (TikTok, Google, Snapchat) to maintain a unified growth strategy.

Qualifications

• 3–5+ years of hands-on experience managing Meta Ads at scale ($500K+/month in spend).
• Strong working knowledge of Meta’s Andromeda ad ranking system and how it impacts delivery, auction dynamics, and performance optimization.
• Demonstrated ability to analyze and optimize ad creative performance across TOF and BOF, with a portfolio of data-driven creative decisions.
• Proven ability to write and build creative briefs independently, translating data into actionable creative direction.
• Proficiency in DOMO for building dashboards, creating data flows, and generating automated reports.
• Advanced analytical skills with comfort working across large data sets to extract meaningful insights.
• Experience with Shopify and ecommerce attribution models.
• Strong understanding of full funnel paid media strategy in a DTC environment.
• Experience with tools like Triple Whale, Northbeam, or similar attribution platforms preferred.
• Knowledge of complementary paid channels (TikTok Ads, Google Ads, Snapchat Ads) a plus.
• Comfortable in a fast paced, high growth DTC environment where priorities shift quickly.
• Willingness and ability to travel to Miami HQ on a quarterly or monthly basis as needed.

Traits That Lead to Success

• Highly analytical, structured thinker who turns data into action
• Strong follow through and accountability; owns outcomes, not just tasks
• Clear communicator who drives alignment across teams
• Bias for action; solves problems before they become blockers
• Comfortable owning budgets and pushing teams for deliverables
• Creative eye with the ability to spot winning content before the data confirms it
• Collaborative mindset sees yourself as part of a team, not just a channel owner
• Energized by scaling profitable growth and outpacing the competition
• Love of fashion and style, and strong understanding of the GLD customer

Why GLD

GLD is one of the fastest growing jewelry brands in the world, defining culture at the intersection of sports, fashion, and entertainment. As an official NFL partner and a brand worn by some of the biggest names in music and athletics, we’re building something special.

This role is perfect for someone ready to own a major growth channel and help scale our customer acquisition engine. We are a high performing team, and the business is growing rapidly so the opportunity to grow is available for the right dedicated team member.

The Commercial Lines Assistant Account Manager/CSR will be responsible for working with producers and clients on new and renewal commercial insurance policies. An excellent phone presence and willingness to work as part of a team are critical to the position. After an initial training period in our Westminster, Colorado office, we offer a hybrid remote work model.

Salary Range: $50,000-$60,000

Primary Duties:

• Support insurance agents with new and renewal submissions for clients’ insurance policies
• Prepare and plan for policies that are coming up for renewal
• Manage applications, change requests, endorsements, payment processing, claims intake
• Provide outstanding service and build relationships with clients to assist them with their insurance needs
• Follow the agency process for managing all activity in our Agency Management System (Applied Epic)

Additional skills, qualifications, education and/or experience required for success at our agency:

• Fast learner with acute attention to detail
• Excellent written and oral communication skills
• Strong computer software skills (Applied Epic & Microsoft Office Suite)
• Strong organizational skills and ability to multi-task
• Anticipates well and effectively manages time
• Familiarity with paperless office concept
• A positive and professional attitude
• Collaborates with others in teams. Promotes cooperation and shared successes throughout the company
• Shares ideas for improvement
• Clear and accurate communicator with verbal and written communication
• Exhibits a professional demeanor and style
• Displays an eagerness to learn and grow professionally
• High School Diploma/GED (required)
• Colorado Property and Casualty insurance license (required)
• Minimum 3-5+ years insurance experience
• Experience with Applied Epic and Indio a plus
• Bilingual in Spanish a plus

Please note, background checks are conducted on all new hires to include education and licenses, as well as criminal, financial and work history.

If you begin a career at Conexus Insurance Partners, you will enjoy competitive compensation and the following benefits:

• Insurance: Conexus offers medical, dental, vision, STD, and LTD after a waiting period. The company contributes 100% towards the employee’s monthly premium (employee only, base plan) for the aforementioned insurance programs.
• 401(k): Conexus currently offers a 401(k) plan in which you are eligible to participate after one year of service.
• Paid Time Off: Each employee begins with 15 days per calendar year (the year begins on the date of employee’s date of hire) which will be accrued on a semi-monthly basis. Eligible PTO days granted increase over the course of the employee’s years of service.
• Paid Company Holidays: Our agency observes and is closed on most federal holidays. Each employee is also allotted one Floating Holiday per year.
• Year-End & Quarterly Bonus: Contingent upon role and agency and employee performance after one year of employment.
• Continuing Education & Insurance Designations: We encourage all employees to pursue continuing insurance education and designations through paid time off for classes and by offering an education portal and fee reimbursement.
• Paid Quarterly Volunteer Days: We are committed to our community and offer volunteer opportunities with selected nonprofits four times a year.
• Personal Paid Volunteer Time: Conexus encourages employees to become involved in their communities, lending their voluntary support to programs that positively impact the quality of life within these communities. Employees may take up to 16 hours of paid time off each calendar year to participate in their chosen volunteer program.

About Us

Conexus Insurance Partners is a 55+ year-old business, firmly rooted in community, whose focus is maximizing client protection through comprehensive insurance solutions, consultative education, ongoing partnership, and process simplification. People first is our passion and leading priority. With this perspective, we are dedicated to caring for and protecting our employees, families, community and clients through ongoing partnership, education, service, and care. We all work together towards 1 year, 3 year and 10-year goals.

We believe in a high level of excellence, from our industry knowledge to our commitment to ongoing learning, to our unparalleled client service. Our expertise and scale ensure that each client feels the support and professionalism of the Conexus experience.

Our clients are success-focused individuals and businesses that have assets to protect and are primarily based in Colorado. If you have experience working with this type of client – or want that experience – this role could be a great fit.

We seek out people who share our core values and strive to create real connections with our clients in a way that makes Conexus feel like an extension of their business. A partner, not a vendor.

You will love it here if:

• You are always learning
• You always do what’s right
• You are generous with your time and talents to provide a helping hand
• You have respect for all people
• You are a collaborative team player
• You look for ways to create fun and build relationships

We train our team and set clear expectations to help them succeed, and everyone on our team helps with our success. In this role, you’ll be accountable for keeping up to date on your assigned activities.

Our agency runs on an operating system called EOS. That means as a team member of our agency, you will have a leader who:

• Gives clear directions
• Makes sure you have the necessary tools
• Acts with the greater good in mind
• Delegates appropriately
• Takes time to truly understand your role and how you can help the company
• Makes their expectations clear
• Communicates well
• Has effective meetings
• Meets one-on-one with you quarterly or more, if needed
• Rewards and recognizes your performance

To learn more about our company culture and community involvement, check us out at

About the Role

At Ariat, we are seeking an energetic, collaborative, and forward-thinking Sr. Director of Strategy to develop and support the execution of our go-to-market strategy. The role will report to the Vice President of Strategy & Analytics, and serve as a key strategic partner to the Senior Leadership Team and the broader organization.

Through rigorous analyses, focus on our customers, creative thinking, and deep partnership with cross-functional stakeholders, the Sr. Director of Strategy sets and drives the overall strategic direction for Ariat. This person will independently lead the prioritization and implementation of near-term initiatives, and proactively identify, assess, and champion longer-term growth opportunities across our Retail, eCommerce, Wholesale, and International business segments.

Ariat currently has a hybrid schedule, and this role will be working in our San Leandro, CA office a minimum of three days per week.

You'll Make a Difference By

• Owning and driving Ariat's overall strategy end-to-end, and translating the strategy into specific initiatives and transformation efforts that drive profitable growth
• Leading the research and synthesis of market and competitive intelligence to understand current trends and industry dynamics – and independently drawing conclusions about what they mean for Ariat, both short- and long-term
• Championing the evaluation of new business opportunities, including market potential, brand/customer fit, competitive positioning, capability requirements, and business cases — and making clear recommendations to senior leadership
• Partnering with cross-functional teams to provide clear insights and strategies for key growth initiatives in their respective areas, and how these "ladder up" to Ariat's overall strategy
• Leading enterprise-wide assessment of growth and capability investments (e.g., Artificial Intelligence), including use case prioritization, business impact, and change management required
• Establishing frameworks and governance in partnership with consumer insights and analytics teams to embed "voice of the consumer" into our strategies – with a clear articulation of the "so-what"
• Proactively surfacing and diagnosing underlying drivers of business performance and opportunities for improvement (e.g., sales trends, consumer loyalty, channel growth, etc.)
• Independently developing clear and compelling materials that communicate our strategies to the Board, Senior Leadership Team, and the broader organization
• Building, leading, and mentoring the Strategy team, providing strategic guidance, thought leadership, and development support that elevates the team's overall capability
• Assisting with other responsibilities based on business needs

About You

• 12+ years of work experience in strategy consulting and/or corporate strategy for wholesale and direct-to-consumer companies. Experience in the apparel and/or footwear industry strongly preferred.
• Bachelor's degree required. MBA preferred.
• Demonstrated track record of building, leading, and scaling high-performing teams
• Entrepreneurial mindset, with a track record of independently building new capabilities or leading a business through an accelerated growth and transformation period
• Demonstrated track record as an outstanding problem solver and strategic thinker with the ability to independently identify key issues, develop hypotheses, and drive solutions to completion with minimal direction
• Ability to translate complex ideas and dispersed information into simple, actionable recommendations
• Strong analytical and financial modeling skills, with the ability to execute analytics, set the analytical agenda, and direct more junior team members
• Exceptional organizational skills, including project planning, time management, and attention to detail — with experience managing multiple workstreams simultaneously
• Strong business acumen related to consumer-facing businesses and the ability to assess the impact of decisions on overall business performance
• Exceptional written and oral communication with proven ability to build trust with, influence, and align senior executives and the Board
• Strong ability and willingness to collaborate effectively as a true team player
• Demonstrated interest in retail and apparel/footwear

About Ariat

Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high-quality footwear and apparel for people who ride, work, and play outdoors, and care about performance, quality, comfort, and style.

The salary range for this position is $180,000 - $240,000 per year.

The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future.

Ariat’s holistic benefits package for full-time team members includes (but is not limited to):

• Medical, dental, vision, and life insurance options
• Expanded wellness and mental health benefits
• Paid time off (PTO), paid holidays, and paid volunteer days
• 401(k) with company match
• Bonus incentive plans
• Team member discount on Ariat merchandise

Note: Availability of benefits may be subject to location & employment type and may have certain eligibility requirements. Ariat reserves the right to alter these benefits in whole or in part at any time without advance notice.

Ariat will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local laws. Ariat is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis protected under federal, state, or local law. Ariat is committed to providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, email

Please see our Employment Candidate Privacy Policy at to learn more about how we collect, use, retain and disclose Personal Information.

Please note that Ariat does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agreement, Ariat will not consider or agree to payment of any referral compensation or recruiter/agency placement fee. In the event a recruiter or agency submits a resume or candidate without a previously signed Agreement, Ariat explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Ariat.

Role Overview: Provide first-line operational support to UAS clients and aircraft operators by managing initial service requests, coordinating follow-ups, and ensuring the timely delivery of all required services to support seamless operations and encourage repeat business.

Key Responsibilities:

• Receive and acknowledge new requests; and prepare new trip files ensuring necessary information has been received.
• Liaise with Flight Planning as required to define planned routing; verify and plot the route using in-house software.
• Prepare and transmit permit, PPR, slot requests, ground handling and fuel requests and deal with all vendors in support of your client’s operation.
• Ensure that agents and vendors selected are correct for the tasks for required and in line with company policies.
• Prepare and provide detailed handovers for the next shift, as coordinated by the SOM/QCM/SOS.
• Provide careful flight watch of every client operation. The tracking of flights on a live basis is as important as getting the planning stage correct.
• Provide regular status and progress updates to clients in relation to the confirmations and approvals of their required services.
• Provide a clear and comprehensive final flight briefing document to the client, in liaison with flight planning when applicable.
• Consistently plan and process client requests accurately and efficiently in full compliance with statutory requirements and company policies, as outlined in the SOP Manual and associated guidelines.
• Ensure flight records are clear, accurate, and complete to support correct and timely client billing.
• Coordinating with CAAs, Agents, Handlers, FBOs and associated third party vendors to follow up specific requests, ensuring attention to detail throughout the process.
• Communicate clearly, professionally, and promptly with all internal and external stakeholders involved throughout the process.
• Use company systems and references at all times, so as to capture latest information and maximize efficiency.
• Answer all inquiries from clients relating to operational feasibility requirements.
• Support clients, offer them alternatives when their requests cannot be facilitated. Exhaust all options in meeting a client’s expectations.

Skills and Qualifications:

• Minimum three years’ hands-on experience in business aviation Trip Support Operations is required.
• Proven track record in coordinating international flight operations, including permits, slots, PPRs, ground handling, and fuel arrangements across multiple regions.
• Strong understanding of international aviation regulations, statutory requirements, and compliance standards related to overflight/landing permits and airport operations.
• Familiarity with coordination protocols with CAAs, FBOs, agents, and third-party vendors, ensuring seamless communication and service delivery.
• Proficient in utilizing aviation support software and internal CRM/Operations Platforms to accurately document, manage, and process trip data efficiently.
• Good communication and interpersonal skills, with the ability to handle high-pressure situations, problem-solve in real time, and provide client-centric solutions.
• Detail-oriented and highly organized, with a demonstrated ability to manage multiple tasks effectively across different time zones and shift schedules.
• Committed to maintaining accurate flight records and ensuring clear handovers to support internal billing and shift continuity.

OVERVIEW:

Build, maintain, update and communicate a Master Schedule to meet Company’s business goals by creating a structured process which marries planning with execution metrics. It should include current information and company goals while maximizing production efficiency.

Using data from the ERP, collaborate with Sales, Operations, Procurement and Management teams to reflect current realities in the schedule along with alternate scenarios. This includes communicating exposure to risks, changes in costs & production capacity as well as meeting customer demand.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Learn about our products, manufacturing capacities, material supply chain and seasonal demand.
• Clearly define resources and timing required to fulfill customer demand: raw materials, components, subassemblies, labor production rates, and demonstrated throughput.
• Clearly define process and machine capacities to product achievable output, while smoothing demand for efficient use of resources.
• Provide resource projections to support financial decision making.
• Create and maintain production schedule / model to ensure alignment with materials, inventory, production capabilities, labor, and sales demand, including changes.
• Implements production tools for building actual customer demands, Kanbans, prioritizing builds, for expediting and automating transactions per Lean concepts.
• Coordinate input and results with Sales, Operations, and Procurement to achieve production and performance goals.
• Clearly communicate with all involved to ensure the goals are achieved and facilitate problem resolution. This includes actively monitoring for and troubleshooting potential scheduling problems, plus communicating them appropriately.
• Raise, maintain, report, and escalate risks in coordinate with the management and departments to ensure effective and efficient risk management and mitigation processes.
• Follow a documented, detailed, and organized process to update the schedules weekly, using actual and anticipated data and changes.
• Fully utilize data from the ERP system for analysis and be able to present it in clear, concise, and useful terms.
• Collaborate with marketing, manufacturing, and sourcing to ensure planning is meeting current and future goals.
• Establish a weekly routine of meeting with all parties involved, including gathering input and communicating useful information. This includes changes in risk for costs, supply chain, timelines, etc.
• Manage the planning team.

QUALIFICATIONS, SKILLS & ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to deep dive into data, recording and retrieving the right information and building a useful model.
• Exceptional skills with Microsoft Office Suite, especially Excel.
• Experience with an ERP system.

EDUCATION and/or EXPERIENCE

• Bachelor's degree in business, engineering or a technical field is highly preferred.
• APICS Certification (CPIM) or in process is preferred.
• 3 to 5 years of manufacturing related scheduling experience.

Job Title: Director of Analytics & Insights (Amazon Agency)

Location: Milwaukee, WI

Alternate location: Or home based anywhere in the US

Industry: Ecommerce (Amazon Agency)

Channel: Mostly Amazon and

Direct Reports: Team of 5-6 Analysts

Visa: No sponsorship possible. Must have valid work authorization

Job ID: ZR_9557_JOB

Remote work policy: Full remote

Job Seniority: Executive Level, Middle Management Level

Company size: Medium (50-1000 ppl)

Company Ownership: Privately Owned

Industry(ies): Ecommerce, Consumer Goods,

Function(s): eCommerce,

Region(s): Arizona, Atlanta, Boston, Chicago, Cincinnati, Las Vegas, Los Angeles Area, New Orleans, NORTH AMERICA, USA, Dallas, California, Fort Lauderdale / West Palm Beach, Houston, Colorado, Connecticut, San Francisco Area, Florida, Miami, Georgia, Illinois, Louisiana, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York City area, North Carolina, Ohio, Pennsylvania, Texas, Utah, Washington DC, Maryland, Delaware, Washington

Company Description

Our client is a well-established ecommerce services organization that supports brands in building and scaling their presence across major online marketplaces (Amazon and mostly). With a long-standing track record in digital commerce, the firm provides strategic and operational support spanning retail, media, creative and performance enablement. Its environment is collaborative, entrepreneurial and data-driven, with a strong emphasis on translating complexity into clear business value.

Objective of the Role

Our client is seeking a Director of Analytics & Insights to lead the strategic development of its measurement and insights capability. This individual will define how performance is measured, interpreted and communicated across client engagements, with a particular focus on ecommerce, digital advertising effectiveness and broader brand growth.

The role is designed for a senior leader who can combine technical depth with business judgment. The successful candidate will establish a clear vision for analytics and reporting, strengthen the quality of insight generation across the organization, and help create scalable frameworks that enable client teams to translate data into action. This position will also play an important role in shaping how advanced tools, automation and artificial intelligence support a modern analytics function.

Ideal Profile

The ideal candidate will bring a strong background in ecommerce analytics, digital advertising measurement and commercial insight generation, ideally gained within a brand-led environment, an agency, or a similarly complex client-facing business. A deep understanding of marketplace ecosystems is essential, particularly in relation to Amazon advertising, Amazon Marketing Cloud, omnichannel measurement and upper-funnel media effectiveness.

This person should be equally credible in technical and executive settings: capable of engaging with analysts, data partners and technical teams while also presenting clear, actionable conclusions to senior leadership. The right profile will combine strategic thinking, intellectual curiosity, sound judgment and the ability to bring structure to an evolving function.

Responsibilities

• Define and advance the analytics and insights vision for the organization.
• Establish scalable measurement frameworks covering retail performance, advertising effectiveness, brand growth and operational health.
• Lead and develop the analytics team, strengthening capabilities, role clarity and professional growth.
• Create clear standards for reporting, dashboards and insight delivery across client accounts.
• Improve the quality of interpretation by ensuring data is translated into commercial recommendations and action plans.
• Serve as a subject matter expert on advanced ecommerce measurement, including Amazon Marketing Cloud and omnichannel analytics.
• Partner with internal technology and engineering teams to improve data infrastructure, automation and reporting efficiency.
• Evaluate the current operating model and clarify ownership between analytics, reporting and client-facing teams.
• Support the development of advanced analyses that go beyond standard dashboard reporting and provide deeper strategic value.
• Ensure analytical output remains relevant, accurate, decision-oriented and aligned with the evolving needs of clients and the business.

Requirements

• Significant experience in analytics and insights leadership, including team management.
• Strong expertise in digital advertising measurement and ecommerce performance analysis.
• Demonstrated knowledge of Amazon advertising tools, metrics and measurement methodologies, including Amazon Marketing Cloud.
• Familiarity with omnichannel measurement, customer journey analysis and upper-funnel media evaluation.
• Advanced capability in SQL and experience with business intelligence and visualization platforms such as Tableau, Looker or similar tools.
• Working knowledge of statistical or analytical tools such as Python, R or equivalent.
• Ability to design measurement frameworks that connect media investment to broader business outcomes.
• Strong communication skills, with the ability to simplify complex analysis for non-technical audiences.
• Experience operating in a fast-paced, evolving environment with multiple stakeholders.
• Bachelor’s degree required; an advanced degree is advantageous.

Description

The Enterprise IT Administrator is responsible for supporting and administering the core business systems that help power our client including ERP, CRM, CSM, and related operational platforms. While part of the broader IT organization, this role is dedicated to enabling and optimizing logistics and sales operations across NetSuite, ServiceNow, and Salesforce.

You will design, build, and support logistics‑focused solutions through scripting, automation, reporting, and system customization.

Success in this role requires deep expertise in supply chain logistics combined with strong technical proficiency. You should be able to create customizations for NetSuite, manage Boomi integrations, and design as well as administer tailored solutions that improve and optimize logistics, service, and sales operations

This position will be under the supervision of the Chief Technology Officer.

RESPONSIBLITIES

• Manage, maintain, and support the daily operations of NetSuite (ERP) and integrated systems, including Adaptive, RF‑Smart (Warehouse/Shipping), Streamline, NetSuite Pay, TrueCommerce, and the Boomi Integration Platform.
• Administer ServiceNow Customer Service Management (CSM), including integrations that support the member services team.
• Administer Salesforce (CRM), ensuring reliable data flow and integration support for the internal sales organization.
• Plan, prioritize, and execute ERP/CRM/CSM enhancements and integration projects.
• Provide Tier‑2/Tier‑3 technical support for system issues related to ERP/CRM/CSM.
• Conduct system testing, integration validation, and QA processes to ensure new and updated solutions meet reliability, performance, and availability standards.
• Troubleshoot and resolve integration, workflow, and data‑quality issues across all connected platforms.
• Identify ERP/CRM/CSM risks and recommend improvements to enhance system stability and operational resilience.
• Work closely with logistics, operations, sales, and service teams to understand processes, challenges, and system requirements.
• Translate business needs particularly supply chain and logistics workflows into technical specifications and system enhancements.
• Ensure all solutions align with operational standards and strategic objectives.
• Produce comprehensive documentation for ERP/CRM/CSM configurations, customizations, integration of workflows, and logistics processes.
• Create and maintain internal knowledge of assets to support continuity, onboarding, and cross‑team understanding.
• Deliver training sessions to ensure teams can effectively use EPR, CRM, and CSM system enhancements.
• Partner with managers to deliver logistics‑related technology initiatives on time and within scope.
• Provide clear, timely communication to leadership regarding system performance, risks, and upcoming changes.

Requirements

• NetSuite Administration: Strong hands‑on experience with NetSuite security models, role‑based permissions, customizations (SuiteScript, SuiteFlow), third‑party scripts/plugins, and data integrations.
• ServiceNow Administration: Experience managing ServiceNow CSM, including security configuration, custom workflows, integrations, and support for third‑party extensions.
• Salesforce Administration: Proficiency administering Salesforce CRM, including roles/permissions, custom objects, workflows, and integration management.
• Solid understanding of supply chain and logistics processes, including sales orders, purchase orders, invoicing, warehouse operations, and inventory receiving workflows.
• Ability to translate operational requirements into clear technical specifications and system enhancements.
• Ability to diagnose and resolve system, workflow, and integration issues across ERP/CRM/CSM environments.
• Demonstrated analytical thinking and technical problem‑solving skills with the ability to troubleshoot complex cross‑system issues.
• Ability to clearly simplify, interpret, and document requirements from technical and non‑technical stakeholders.
• Strong written and verbal communication skills, including the ability to collaborate effectively with logistics, operations, sales, and service teams.

Proven ability to manage and prioritize competing requests in a fast‑paced, dynamic environment.

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This role occasionally must lift and carry office equipment. Occasional evening, night, and weekend shifts are required.

Work Location

Due to state law and tax implications, remote work candidates must live and work in one of the following states: California, Texas, Washington, Florida, Tennessee, New York, or Colorado.

PHYSICAL/MENTAL DEMANDS

• Physical - This is a sedentary role.
• Mental – Problem solving, making decisions, interpreting data, organizing, and reading/write.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

TRAVEL

Annual travel to the San Diego office headquarters is expected for this position. Additionally, quarterly travel to Nashville, TN area is expected for this position.

PREFERRED EDUCATION AND EXPERIENCE

• Bachelor’s degree in Information Systems, Computer Science, Supply Chain Management, or a related field — or equivalent professional experience.
• 2+ years of hands‑on NetSuite administration experience, including customizations, security/role management, and integration support.
• 1+ years of ServiceNow administration experience with exposure to CSM configuration, workflow design, and data integrations.
• 1+ years of Salesforce administration experience, including user management, custom objects, automation, and integration maintenance.
• 1+ years of experience with Warehouse Management Systems (WMS) or logistics‑focused operational platforms.
• Advanced proficiency with Microsoft Excel, including automation, advanced formulas, pivot tables, and dataset analysis.
• Experience leading technical demonstrations, conducting requirements‑gathering sessions, and producing clear user documentation or technical specifications.
• Experience managing small to medium‑scale IT or integration projects, including requirements definition, task coordination, stakeholder communication, and cross‑team alignment.
• Familiarity with project management methodologies (Agile, Scrum, or Kanban) and tools used for planning and tracking work.

Position Title: Structural Department Manager

Reports To: Production Manager

Position Summary:

The Structural Department Manager is responsible for leading and managing the daily operations of the Structural, Pipe, and Labor Departments in support of ship repair, maintenance, and modernization projects. This role ensures all work is performed safely, efficiently, within budget, and to the highest quality standards in accordance with applicable specifications and regulatory requirements.

The Structural Department Manager is responsible for setting the tone and culture of the department, ensuring full alignment with company expectations and strategic objectives. This role requires proactive leadership, accountability, and a strong commitment to organizational priorities. Department Managers are expected to champion company initiatives and directives from senior leadership, clearly communicating and reinforcing them within their teams as unified, department-level guidance.

The manager oversees a broad scope of production activities, including structural steel fabrication and repairs, hull modifications, deck and bulkhead work, piping system installation and testing, and general labor support services. Responsibilities include coordinating structural welders, fitters, pipefitters, laborers, and support crews to meet production goals and project schedules.

This position requires strong knowledge of shipboard structures, welding and pipefitting techniques, material handling, and staging. The Structural Department Manager works closely with project teams, planning, and other production departments to integrate efforts across trades, resolve technical and logistical challenges, and ensure customer satisfaction. The manager is also responsible for workforce development, resource planning, and ensuring compliance with all safety, environmental, and quality management protocols.

Pacific Shipyards Expectations of Employee:

• Support safety as a core value.
• Support “schedule” as the organization’s keystone habit.
• Committed to the company values and adheres to all Pacific Shipyards’ policies and procedures.
• Maintain a positive and respectful attitude and conduct her/himself with integrity and in a polite, professional manner treating customers and co-workers courteously and respectfully.
• Foster a department culture of accountability and organization by setting clear expectations to maintain clean, orderly work areas in alignment with 5S standards.
• Maintain and ensure the safety of all assigned equipment.
• Perform all duties in conformance to appropriate safety and security standards.
• Develop and measure department productivity goals and quality standards daily, weekly, and on a project basis.
• Ability to read and understand drawings and specifications.
• Ability to handle multiple tasks and balance priorities.
• Computer proficiency in Microsoft Office.
• Provide clear & consistent communication about project schedules, execution strategies, department budgets, and process improvement initiatives.
• Leads by example and demands a positive and respectful attitude and requiring all Production Department employees to conduct themselves with integrity and in a polite, professional manner treating customers and co-workers courteously and respectfully.
• Develop & meet productivity goals and quality standards to ensure PSI maintains a competitive edge in the Hawaii Ship Repair Industry.

Essential Duties & Responsibilities:

• Ensure Structural Department Staff are constantly working to streamline production processes, reduce rework, improve department reliability, and deliver early on key schedule milestones.
• Provide systems for accountability for the management of department resources, including labor, materials, and equipment, to ensure efficient financial performance.
• Maintain open communication with VP Programs, Production Manager, Production Engineering & Planning Manager, and PMO staff to address operational bottlenecks and correct them quickly.
• Ensure that every member of the Structural Department has clear & measurable tasks daily and provide a system for Department Management to provide daily feedback to all employees.
• Establish, enhance and maintain standard processes for the measuring and monitoring of department production rates, and providing standard rate information and feedback to Estimating.
• Ensure that all materials are ordered to support department schedules.
• Grows and develops Structural Department capabilities to increase business opportunities, eliminate dependence on subcontractors, and ensure PSI maintains a competitive advantage in the dynamic ship repair landscape.
• Create systems for collecting and reporting Structural Department Performance metrics across the organization.
• Strive for continuous improvement and encourage feedback from employees to drive improvements based on past projects to enhance performance.
• Embrace new technologies by introducing modern, efficient tools and technologies to improve productivity. Encourage employees to suggest and implement innovative solutions that can enhance efficiency and quality
• Works closely with the Project Manager(s) to ensure timely and cost-efficient completion of projects and/or jobs.
• Generates job assignments and communicates to subordinate employees, makes recommendations to the Production Manager on matters related to hiring, termination, suspension, advancement, promotion, demotion, discipline, and addresses or adjust employee grievances and other supervisory duties as required.
• Determines workforce staffing to maximize efficiency and meet project/department budget goals.
• Leads, trains, and develops Assistant Superintendents, Foremen, Lead men, and production team members.
• Advises PM on the status of all assigned projects, potential obstacles and delays and plans to minimize impact and beat project goals.
• Handle various administrative duties such as report writing, performance reviews, responding to email, interviews candidates, and form completion.
• Estimates time, manpower, and materials required for assigned jobs.
• Complies with requirements of the CBA.
• Assesses team member skills and provide necessary training opportunities as required to enhance or address deficiencies.
• Plan, coordinate, and supervise the execution of structural, pipefitting, and labor-related work in support of ship repair and maintenance projects, ensuring alignment with project schedules, budgets, and technical specifications.
• Ensure all work is performed in compliance with applicable NAVSEA Standard Items, U.S. Navy technical requirements, and other regulatory and contract specifications.
• Oversee hot work operations, ensuring proper permitting, fire watch assignments, and strict adherence to safety procedures related to welding, burning, and grinding activities aboard vessels and in yard facilities.
• Lead coordination efforts between departments, subcontractors, and project management teams to resolve production and technical issues that may impact critical path work.
• Monitor and enforce compliance with company policies, OSHA regulations, and customer-specific safety and environmental requirements, including confined space entry, fall protection, and hazard communication standards.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education/Training and Experience:

• High School Diploma or equivalent work experience is required.
• Ability to read and interpret blueprints and sketches.
• Experience with US Navy Ship repair/NAVSEA regulation is preferred.
• Associates degree in Industrial Trades/Applied Science is preferred.
• Proficient with Word and Excel.
• Minimum of 10 years of experience in shipyard heavy industry is required.
• Extensive knowledge of ship repair processes.
• Knowledge of managing Federal Contracts.
• Ability to organize and prioritize to meet deadlines.
• Excellent communication skills, both verbal and written.
• Interpersonal skills, good attitude, and exceptional work ethic.
• Work requires establishing priorities and meeting deadlines.

Qualifications/Requirements:

• Strong technical background.
• Ability to write effectively and the ability to accurately communicate with all PSI employees.
• Ability to access, interpret, and apply government and industry standards, law, and corporate policy and procedures to aid in the management of the Mechanical Department.
• Ability to organize and prioritize to meet deadlines.
• Proficiency with spreadsheet and word processing software
• Ability to effectively operate standard office equipment
• Good attitude; must be a team player.
• Candidates must have access to reliable transportation to get to work and other job sites on time for the start of shift
• Must be flexible in work hours
• Valid State of Hawaii REAL ID-Compliant Drivers’ License in good standing, Class 3 or higher or a valid U.S. Passport in addition to a valid Hawaii Driver’s License, if you do not have a REAL ID-Compliant Driver’s License.

Work Authorization/Security Clearance:

• Must show proof of your legal right to work in the United States
• This position requires US Citizenship due to security clearance required for base access
• Must be able to successfully obtain a Transportation Worker Identification Credential (TWIC)
• Must be able to successfully obtain a Defense Biometric Identification System (DBIDS) Credential to gain access to federally controlled work sites

Operations Manager

Hospitality & Events

Potomac Hospitality Group   |   Bowie, MD

Full Time  | Up to 20% Performance Bonus  |  Full Benefits  |  Path to Director of Operations

At Potomac Hospitality Group, the Operations Manager is the connective tissue of the entire company. You are the person who keeps our compliance airtight, our platforms current, our vendors coordinated, our team supported, and our communications flowing — across a growing hospitality management company that serves everyone from government agencies to film production companies to embassy dining rooms.

This is a role for someone who has seen how hospitality operations work from the inside — whether in a hotel, a catering company, a restaurant group, or a food service organization — and is ready to own a function, not just support one.

And for the right person, this role has a clear, defined path to Director of Operations within two years. We are building something at PHG, and we want the person who runs our operations to grow with us.

  Come in as Operations Manager. Build toward Director of Operations. Grow with PHG.  

ABOUT POTOMAC HOSPITALITY GROUP

Potomac Hospitality Group is a full-service hospitality management company with over 10 years of experience delivering exceptional food and hospitality experiences across the Metro DC region and beyond. We serve corporate clients, government agencies, educational institutions, film and production companies, and private clients.

We operate across three lanes: high-end offsite event catering, institutional food service, and our restaurant subsidiary. Our events range from intimate private dinners to 400-person galas to craft services on film sets. Our clients include some of the most recognized names in government, business, and culture.

We are a growing company with 43 team members, a full benefits package, and a leadership team that invests in the people who invest in us.

Connecting people. Creating impact. One extraordinary experience at a time.

WHO WE’RE LOOKING FOR

You have worked in hospitality, food service, or events long enough to understand how operations actually work — the systems, the pace, the compliance requirements, the vendor relationships, and the detail that separates a smooth event from a chaotic one.

You are not looking for a job where someone tells you what to do every day. You are looking for a role where you own something, build something, and grow into something bigger.

Your Background Likely Looks Like One of These

• Hotel operations, catering sales coordination, or banquet/event administration — you know the rhythm of event-driven work and you’ve managed the operational details that make events run
• Restaurant group or multi-unit food service operations — you’ve managed scheduling, vendor relationships, compliance, and team communications across a fast-moving operation
• Hospitality management graduate with 3–5 years of operational experience — you studied the industry and have been building real-world skills since
• Food service operations coordinator with institutional or government contract experience — you understand compliance, documentation, and multi-stakeholder communication

Regardless of Background, You Are

• An owner, not a supporter — your responsibilities are yours completely and you treat them that way
• A finisher — tasks get closed completely and correctly, every time
• Systems-minded — you build processes that work and maintain them without being asked
• Tech-comfortable — you learn platforms quickly and manage data with accuracy
• Warm and professional — you communicate clearly with everyone from team members to vendors to leadership
• Ready to grow — you are not looking for a ceiling, you are looking for a runway

WHAT YOU’LL OWN

Platform & Menu Management

PHG operates across five platforms simultaneously. You own the accuracy and currency of all of them.

• Manage and update menu data across Tripleseat, Toast, 7Shifts, and the PHG website
• Ensure menu changes, pricing updates, and event-specific content are reflected accurately and promptly across all systems
• Coordinate with culinary and events leadership to capture updates in real time
• Serve as the internal point of contact for platform issues and resolutions

Operations & Communications

• Coordinate internal communications between leadership and team members across all PHG operations
• Manage external communications with vendors, partners, and operational contacts
• Support executive leadership with scheduling, correspondence, and day-to-day operational needs
• Ensure information flows clearly, accurately, and on time across the organization

Vendor Coordination

• Manage day-to-day relationships with vendors, suppliers, and service providers
• Track vendor contracts, agreements, and renewal timelines
• Coordinate ordering, delivery, and vendor communications in support of event and operational needs

Compliance & Licensing

• Own PHG’s master compliance calendar — all licenses, permits, certifications, and insurance renewals
• Manage business licenses and permits across Maryland and DC
• Track and renew health permits, catering permits, ServSafe certifications, and regulatory registrations
• Manage annual memberships and vendor registrations
• Coordinate business insurance policies including vehicle, workers’ comp, and umbrella coverage

HR & Team Support

• Manage job postings, resume screening, interview scheduling, and candidate communications
• Lead onboarding for new team members — system access, welcome materials, and orientation
• Maintain employee records and HR documentation in ADP
• Support performance evaluation processes, incident reporting, and offboarding procedures
• Coordinate team engagement activities and employee recognition initiatives

Event Operations Support

• Support scheduling and administrative coordination for catering and hospitality events
• Ensure event documentation, contracts, and permits are organized and compliant
• Coordinate internal communications between leadership, kitchen, and event teams

YOUR GROWTH PATH

This role is designed to evolve. For the right person — someone who demonstrates ownership, operational excellence, and leadership over time — the Operations Manager position has a defined path to Director of Operations within two years.

As Director of Operations, you will move from owning the administrative and compliance infrastructure to overseeing the full operational strategy of PHG — people, systems, vendor relationships, and the operational backbone that supports every lane of the business.

We are not looking for someone to fill a seat. We are looking for someone ready to help lead where PHG goes next.

PREFERRED EXPERIENCE & QUALIFICATIONS

• 3–5 years of experience in hospitality operations, hotel administration, catering coordination, restaurant group operations, or food service management
• Demonstrated ability to manage multiple operational responsibilities simultaneously without dropping details
• Experience with platforms such as Tripleseat, Toast, 7Shifts, ADP, or similar hospitality and HR systems
• Strong written and verbal communication skills — you communicate clearly with everyone from kitchen staff to executive leadership
• Undergraduate degree in hospitality management, business, or a related field preferred — equivalent experience considered
• Familiarity with food service compliance, licensing, or permit management a strong advantage
• Must be able to pass a Level II background check

COMPENSATION & BENEFITS

• Competitive Salary
• Up to 20% performance bonus
• Medical, Vision, and Dental Insurance
• 401(k) Retirement Plan
• Life Insurance
• Short-Term Disability
• Employee Assistance Program (EAP)
• Professional development and leadership growth opportunities
• A defined path to Director of Operations for the right candidate
• A company that measures success by the growth of its people
• Support performance evaluation processes, incident reporting, and offboarding procedures
• Coordinate team engagement activities, leadership retreats, and employee recognition initiatives
• Support employee benefits programs and wellness initiatives