Chartrequest Careers Jobs in Usa

ChartRequest

Position: Chief of Staff

This is a role for an extroverted leader that is a clear and concise communicator. The CoS must have amazing project management skills and be tech-forward. An abiltiy to communicate, manage and lead is key! If the notion that "early is on-time and on-time is late" resonates with you then you might have found a great role. This is a fast paced environment.

Location: Phoenix, AZ or Atlanta, GA in-office role.

Company Profile

Founded in 2012 in Atlanta, GA, ChartRequest is a healthcare information technology and services company that specializes in electronic medical record fulfillment, outsourced medical record fulfillment, and referral management solutions.

We believe in being Helpful, Accountable, and Respectful, Problem-Solving Team Players. Every team member at ChartRequest embodies those core values and attributes on the ChartRequest PATH.

The company leverages forward-thinking strategies and innovation to deliver automated, HIPAA-compliant solutions that empower solo physician practices, large group practices, national urgent care platforms, imaging centers, community hospitals, and integrated delivery networks to streamline their operations and reduce their overhead. In addition, ChartRequest provides a secure, paperless release of information platform for legal firms, insurance companies, ERE users, and other requestors that need to protect sensitive and business-critical information.

ChartRequest is dedicated to eliminating manual and paper processes in ROI and referral management in order to realize 100 percent electronic workflows for its clients and staff. Since its establishment, the company has managed more than 50,000,000 secure requests for protected health information on behalf of its providers. The network using its services to exchange vital continuity of care documentation currently comprises over 20,000 healthcare providers in all 50 states.

Opportunity

ChartRequest is looking to add to our organization with a qualified, self-driven operational professional who is looking to make an impact with a growing company. This role will report directly to the CEO. If you are looking for an opportunity with realistic, attainable goals, uncapped opportunity, and operational freedoms - this might be the opportunity for you. This is a role for an extroverted leader that is a clear and concise communicator and has amazing project management skills. An abiltiy to communicate, manage and lead is key!

The chosen candidate will join a team that is focused on achieving goals and driving growth through a collaborative work environment that incentivizes you to reach your targets.

This specific role will be responsible for leading all departments and working cross functionally across all departments to streamline processes and procedures to ensure overall success within the organization. This team member will implement and ensure that initiatives are met within the organization and metrics for these are tracked according to company policy and procedures.

Primary Responsibilities

• Lead, manage, and hold accountable the Marketing, Sales, Client Services (ROI, Retrieval, Support), Product, Development, IT Operations (including Security & Compliance), and Human Resource function with support from the CEO.
• Create, review, manage, distribute, and measure all internal communications related to policy, process, workflow, and business changes to ensure that all key communications are properly and consistently cascaded across the organization with a plan for post-communication measurement and monitoring.
• Accountable for all measurement systems throughout the organization including the alignment of Accountability to Job Descriptions, Scorecards, Measurables, and Incentive Compensation models. Create new, and manage, and leverage existing scorecards and system dashboards to measure, monitor, and improve key workflows, processes, and KPIs (Google Sheets, Jira, Hubspot, Xero and other systems). 
• Implement and optimize EOS principles: effectively implement the EOS tools and processes to align all company activities with the CEO's vision, ensuring seamless integration of strategic plans into daily operations.
• Lead, and nurture a high-performing management team, fostering a culture of accountability and continuous improvement in alignment with EOS values and ChartRequest PATH..
• Oversee daily operations across all departments, ensuring efficiency, quality, service, and cost-effective management of resources. Conduct 1:1’s weekly with all Executives & Managers to maintain a pulse on the business and ensure the desired operating cadence and rhythm is followed.
• Collaborate with ELT and MGMT members to ensure that consistent, effective communication programs and processes exist throughout the organization. Lead ELT LVL10, MGR LVL10, and all quarterly planning meetings. Establish strategic objectives (Rocks) across all departments and drive their completion alongside executives and managers.
•  Lead the effort to enhance processes in place to continue to build relationships and ensure client success with Key Accounts. Lead and mentor Customer Success organizations to develop professionally.
• Ownership of All-Hands, LVL10 ELT/MGR/DEPT, Rising Stars, and quarterly goal setting and issues resolution across the organization.
• Demonstrated commitment to the ChartRequest PATH. On the ChartRequest PATH, you’ll be bound by a value system that is critical to success. The PATH requires you to be a polite and respectful problem solver in all scenarios. The PATH demands accountability and for all team members to be trustworthy team players while being helpful cross-functionally.  

Required Qualifications & Experience

• 4-year Bachelor’s degree from a top tier school (Required)
• Master in Business Administration from a top tier school (Preferred)
• 10+ years of project management experience (PMP Certification Preferred)
• 10+ experience in operational roles (SaaS and Healthcare experience a Bonus)
• 5+ years of direct & cross-functional leadership and management experience leveraging EOS (LVL10 Meetings, Rock Setting, Quarterly Planning, etc)
• 5+ years of PnL management experience (Preferred)
•  Detail-oriented, Type A leader that takes pride in their work
• Exceptional written and verbal skills
•  Highly organized with strong cross functional collaboration skills
• Persistent and Precise 

Compensation. This role is a leadership role and the base compensation will be between $60,000 - $90,000 and the On Target Earnings will be $69,000 to $103,500 depending on leadership and management experience. 

Hybrid Policy. This is not a remote role. This role is based in our Phoenix, AZ or Atlanta, GA office, 5 days per week.

ChartRequest is an Equal Opportunity Employer

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

The ChartRequest PATH.

Great expectations between ChartRequestors. Every ChartRequestor is on the ChartRequest PATH. When you are on the ChartRequest PATH you must be a team player that is a polite and respectful problem solver. Being Accountable for your work and actions, as well as being a trustworthy team player is paramount to success on this PATH. If you are on the ChartRequest PATH, you must strive to be helpful at all times to your teammates, clients, and all end-users in the ChartRequest ecosystem. 

P - Polite, Respectful Problem Solver

A - Accountable

T - Trustworthy Team Player

H - Helpful

ChartRequest

Position: National Enterprise Sales Director

Company Profile

Founded in 2012 in Atlanta, GA, ChartRequest is a healthcare information technology and services company that specializes in electronic medical record fulfillment, outsourced medical record fulfillment, and referral management solutions. We believe in being Helpful, Accountable, and Respectful, Problem-Solving Team Players. Every team member at ChartRequest embodies those core values and attributes on the ChartRequest PATH.

The company leverages forward-thinking strategies and innovation to deliver automated, HIPAA-compliant solutions that empower solo physician practices, large group practices, national urgent care platforms, imaging centers, community hospitals, and integrated delivery networks to streamline their operations and reduce their overhead. In addition, ChartRequest provides a secure, paperless release of information platform for legal firms, insurance companies, ERE users, and other requestors that need to protect sensitive and business-critical information.

ChartRequest is dedicated to eliminating manual and paper processes in ROI and referral management in order to realize 100 percent electronic workflows for its clients and staff. Since its establishment, the company has managed more than 50,000,000 secure requests for protected health information on behalf of its providers. The network using its services to exchange vital continuity of care documentation currently comprises over 21,000 healthcare providers in all 50 states.

Opportunity

ChartRequest seeks an experienced Enterprise National Sales Director to lead and scale our growth and expand ChartRequest’s market presence by acquiring new enterprise-level clients. You will play a critical role in selling our innovative solutions to large organizations, facilitating their journey towards operational excellence and improved outcomes. The ideal candidate will bring a proven track record of driving team productivity and developing strategies for client acquisition and expansion. This position offers an opportunity to influence the growth trajectory of a dynamic company, with the scope to innovate within a supportive and collaborative environment.

In addition to developing and maintaining the Company product, you will work cross-functionally within the Company team to understand broader sales and marketing initiatives and how the customer acquisition team can have an impact on the shared vision of the business. This position reports directly to the VP of Revenue at the Company. We are seeking a dynamic and results-driven individual with a proven track record in enterprise sales. The ideal candidate possesses strong business acumen, exceptional communication skills, and a passion for delivering value to clients. This role requires the ability to navigate complex sales cycles, build lasting relationships, and collaborate effectively across teams.

Primary Responsibilities

• Prospect Identification: Pinpoint and prioritize potential clients within the enterprise segment, such as Hospitals and Health Systems and other major organizations.
• Relationship Building: Forge and uphold connections with key stakeholders, including C-suite executives, department heads, and decision-makers.
• Solution Selling: Grasp client needs and pain points to effectively position ChartRequest's solutions, showcasing how they tackle specific challenges and provide tangible benefits.
• Sales Pipeline Management: Efficiently oversee the sales pipeline, from lead generation to deal closure, utilizing CRM tools to monitor and prioritize opportunities.
• Customized Presentations: Develop and deliver compelling presentations and product demonstrations tailored to the requirements and interests of each prospect.
• Negotiation and Closing: Take the lead in negotiations, handle objections, and finalize deals promptly while ensuring alignment with company objectives and policies.
• Market Intelligence: Stay abreast of industry trends, competitor activities, and market dynamics to shape sales strategies and maximize potential.
• Collaboration: Work closely with marketing, product development, and customer experience teams to synchronize sales efforts with overall company goals and provide a seamless client experience.
• Help guide a team of junior sales professionals, fostering an environment of success and accountability, and aligning team efforts with the company’s strategic growth objectives to enhance your success.
• Collaborate cross-functionally with Sales, Marketing, and Product teams to align on messaging, lead qualification, and sales processes, ensuring a cohesive approach to the market.
• Represent ChartRequest at industry events and conferences, engaging with potential clients and partners to expand our market presence.
• Support Weekly LVL10 departmental meetings and the Customer Acquisition meetings;
• Demonstrated commitment to the PATH. On the PATH, you’ll be bound by a value system that is critical to success. The PATH requires you to be a polite and respectful problem solver in all scenarios. The PATH demands accountability and for all team members to be trustworthy team players while being helpful cross-functionally.

Required Qualifications & Experience

• 10+ years of B2B Business Development or Enterprise Sales Experience and experience building trust with healthcare providers in Large Group, and Enterprise settings - preferably in a growth environment (SaaS preferred, Healthcare industry experience required)
• Proven experience in business development or sales, with a track record of leading teams to meet or exceed targets.
• Strong strategic thinking and analytical skills, capable of identifying market opportunities and translating them into actionable plans.
• Excellent communication and leadership abilities, with a focus on mentorship and development of sales talent.
• Experience in the healthcare technology sector is highly desirable, with an understanding of the complexities and regulatory environment.
• Bachelor’s degree in Business, Marketing, or related field. MBA preferred.
• Excellent written and verbal communication skills with the ability to quickly understand and communicate complex ideas to a diverse range of audiences
• High-level attention to detail and organization with a pragmatic and logical approach to problem-solving and prioritization
• Experience with EOS, LVL10 Meetings, and Rock Setting (Preferred)

Compensation. This role is a sales role with commission based performance. The base compensation will be between $100,000 - $125,000 and the On Target Earnings will be between $300,000 - $500,000 dependent on leadership and management experience. Prior management experience is a requirement for this role.

Hybrid Policy. This is an in-office role in Atlanta, GA OR Scottsdale, AZ.

ChartRequest is an Equal Opportunity Employer

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

The ChartRequest PATH.

Great expectations between ChartRequestors. Every ChartRequestor is on the ChartRequest PATH. When you are on the ChartRequest PATH you must be a team player that is a polite and respectful problem solver. Being Accountable for your work and actions, as well as being a trustworthy team player is paramount to success on this PATH. If you are on the ChartRequest PATH, you must strive to be helpful at all times to your teammates, clients, and all end-users in the ChartRequest ecosystem. 

P - Polite, Respectful Problem Solver

A - Accountable

T - Trustworthy Team Player

H - Helpful