Centene Guidelines Jobs in Usa

4,156 positions found — Page 2

Physical Therapist - School Based
Salary not disclosed
Riverhead, NY 5 days ago
Overview:

Pediatric Physical Therapist NEEDED!!

Why Choose Metro? For over thirty years, Metro Therapy, Inc (a Powerback Rehabilitation company) has been serving the educational and developmental needs of the pediatric populations throughout the greater New York city area. Metro is proud of our dedication to the community and committed to bringing new, insightful knowledge that will allow us to provide the best services to our clients. We provide employees with comprehensive benefits and compensation, access to clinical support teams, and career growth opportunities.

Seeking experienced professionals to work with our youngest population!

We offer:
Flexible scheduling
Benefits for full time and part time team members (not applicable for 1099)
Part time preferred hours or full time hours
Access to clinical support teams
Training workshops for which professional development credit may be earned
Pay commensurate with experience

Job Types: Contract
Pay: $70.00 - $90.00 per hour
Expected hours: FLEXIBLE

Responsibilities:

The Physical Therapist, School Based serves students with various physical, behavioral, and developmental challenges. Ages range from 3-21 years old. Age specific experience and/or special training and/or expertise is required to serve this population.

RESPONSIBILITIES/ACCOUNTABILITIES:

Implements treatment plans and programs through consistent daily and weekly schedules that focus on functional and measurable outcomes to be shared with the school and/or supervisors.

Delivers specialized individual and group physical therapy instruction as mandated in students’ Individualized Education Plans (IEPs).

Collects data and completes reports regarding the student’s goals and progress.

Consults with other professionals (Teachers, SLP, OT, PCP, etc) on the student's treatment team to ensure a cohesive and comprehensive therapy team.

Assesses and documents each student’s progress through formal and informal tests and measurements.

Writes and prepares annual review reports and goals for each student in accordance with their IEP dates and requirements in order to remain in compliance with state guidelines.

Provides physical therapy expertise when developing FBA/BIP.

Provides parent and caregiver support and education to discuss the student’s progress and strategies for continued support outside of school.

Attends all school related meetings as scheduled, such as, but not limited to, Triennials, Annual Reviews, Domain, Referrals, and pre-IEP meetings for each individual student.

Ensures a suitable learning environment by setting up and preparing materials and supplies as needed.

Supervises PTA(s) in accordance with state practice act guidelines, as needed.

Communicates and follows up with schools and families to obtain appropriate physician signatures/orders for school-based physical therapy referrals in order to initiate and continue with services.

Follows the safety guidelines and directives for the student in regards to functional mobility and orientation (i.e. transfers, wheelchair or walker mobility, etc.) and exercises provided by other related service providers (i.e. occupational therapist, vision itinerant, hearing itinerant, speech and language pathologist, orientation and mobility instructor, etc.).

Utilizes communication devices and assistive technology as outlined by the speech language pathologist and itinerants.

Follows any fire drill or safety guidelines outlined for each individual student.

Provides screenings and evaluations to determine requirements for skilled physical therapy intervention relative to student/client’s level of function. This includes, but is not limited to the following areas: school function, range of motion, strength, positioning, contracture management, conducting home assessments, discharge planning, development of maintenance programs and other related client care issues.

Provides documentation to maintain the quality of therapy records, as it relates to reimbursement guidelines, accuracy of billing information, and school requirements.

Participates in school trainings, in-service, and professional development opportunities.

Performs other related duties as required.

Qualifications:

Appropriate State License

Posted Salary Range: USD $70.00 - USD $90.00 /Hr.
permanent
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Extractionist
Salary not disclosed
Richmond, VA 2 days ago
Title: Extractionist

Location: Richmond, VA, 23236

Assignment Length: 03 Months

Shift Timing : 05:00 PM to 01:30 AM


The individual filling this position will be responsible for preparation, extraction, and sample vial preparation of samples for GC/MS confirmation in accordance with the SAMHSA mandatory guidelines and those of other regulatory organizations.

RESPONSIBILITIES:

* Preparation and extraction of samples for GC/MS confirmation in the forensic toxicology laboratory

* Safely operate, monitor and troubleshoot laboratory equipment to ensure proper functionality

* Prepare, test and evaluate new reagents, controls and calibrators in compliance with SOPs and regulatory guidelines

* Perform and document preventative maintenance and quality control procedures

* Sound technical decision-making regarding testing and problem solving

* Storage of and replenishment of supplies as needed

* Adherence to all security procedures for ensuring confidentiality of donor information

* Adherence to all established guidelines outlined in Employee Handbook

* Must comply with company policies

* Maintain a safe work environment and wear appropriate personal protective equipment at all times

BASIC QUALIFICATIONS | EDUCATION:

* Minimum requirements are:

* Bachelor's degree in Biology, Chemistry, Medical Technology or a related science

* Minimum 1 year of clinical laboratory testing experience is required for Technologist level

* Ability to work independently and within a team environment

* Proficient with computers; Familiarity with laboratory information systems are a plus

* High level of attention detail along with strong communication and organizational

skills

* Must be able to pass a standardized color vision screen

* Flexibility to work overtime or other shifts depending on business needs

COMPETENCIES:

* Ability to lift and/or move 25 pounds

* Ability to have full body movement

* Must have vision and hearing corrected to meet minimum acceptable norms

* Ability to cope with stress due to production obligations

* Ability to read and comprehend the SOP, Federal (49 CFR Part 40), and CAP-FUDT guidelines

* Ability to communicate with other employees and supervisors

* Ability to provide input and recommendations on operations

* Climate-controlled office and testing laboratory environment

* May be potential exposure to toxic or hazardous materials

Required Business Travel Requirements:

* Domestic travel may be required when subpoenaed to testify in legal proceedings. Travel to other domestic Alere offices may also be required

Mental/Reasoning Requirements:

* The following are the mental requirements of the position as it is typically performed. Inability to meet one or more of the mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable

accommodation, the Company may be able to adjust or excuse one or more of these requirements, depending on the requirement:

* Math and reasoning ability to develop and communicate laboratory procedures and

reports

* Ability to cope with stress due to production obligations

* Ability to cope with stress induced during legal proceedings

* Ability to read and comprehend the SOP, Federal (49 CFR Part 40), and CAP-FUDT guidelines

* Ability to transcribe data in a legible handwriting

* Ability to communicate with other employees and supervisors

* Ability to provide input and recommendations on operations
Not Specified
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Investment Risk Program Manager
✦ New
Salary not disclosed
Saint Paul, MN 15 hours ago

Securian's Asset Management team is dedicated to enhancing our investment portfolios while effectively managing risks. We are a part of Securian Financial Group, a company committed to helping customers build secure tomorrows through insurance, investments and retirement solutions.

We are seeking a highly skilled and motivated Investment Risk Manager to join our dynamic team. In this role, you will be responsible for building an investment risk framework that allows us to identify, assess, and mitigate risks associated with our investment portfolios. You also will oversee the risk in portfolios related to our reinsurance trusts and other third-party managers.

As the Investment Risk Manager, you'll be required to have a deep understanding of investment risk principles and investment strategies, strong analytical skills, and the ability to communicate effectively and work collaboratively with various departments across Securian Asset Management and its parent company, Securian Financial Group.

  • Collaborate with the investment, data, technology, and leadership teams to build an investment risk monitoring framework that will enable efficient monitoring of identified attributes at defined intervals.

  • Utilize the investment risk monitoring framework to monitor risks within specific asset classes and across the entire client portfolio.

  • Lead discussions among investment professionals and leadership on which risk attributes to monitor and appropriate guidelines for each attribute.

  • Initiate notification processes when risk attributes fall outside of established guidelines.

  • Conduct stress testing and scenario analysis to evaluate potential impacts on portfolios.

  • Raise concerns with portfolio teams and leadership where investment risks fall outside of established guidelines or in anticipation of potential movement outside of guidelines.

  • Partner with Securian's Enterprise Risk Management Team to incorporate investment risk controls into our broader enterprise risk management view.

  • Maintain knowledge of industry best practices on investment risk oversight.

  • Produce ad hoc reporting in support of the CIO, Securian AM leadership, and enterprise partners to provide transparency on investment risk attributes on an as-needed basis.

  • Represent the investment risk function when appropriate at various forums (i.e., enterprise committees, fund boards, corporate committees, and corporate boards).

  • Develop oversight framework tailored to individual 3rd party relationships, including specific investment guidelines.

  • Monitor investment risk attributes of externally managed portfolios.

  • Coordinate with enterprise partners on comprehensive 3rd party investment management oversight process.

  • Consult with enterprise partners on investment risk considerations for potential new relationships.

Qualifications:

  • Bachelor's degree in finance, economics, or a related field

  • Minimum of 5 years of experience in risk management within the asset management or insurance industry, with a focus on credit risk

  • Strong analytical and quantitative skills

  • Demonstrated aptitude for leveraging data and systems to produce effective monitoring and reporting

  • Understanding of asset risk theory, relevant analytical and numerical modeling techniques, and industry-standard risk metrics that quantify various dimensions of asset risk

  • Excellent communication and presentation skills

  • Ability to collaborate and gain buy-in across various teams within Securian AM and the Securian enterprise

  • Ability to stand firm in risk management principles and make tough decisions

Preferred Qualifications:

  • Advanced degree (e.g. MBA) or professional certification (e.g. CFA, FRM)

  • Experience with Clearwater, Bloomberg, Factset, Snowflake, Tableau, Power BI

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes) you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules. #LI-Hybrid

*Internal Securian Financial job title for this position is Risk Management Sr. Consultant*

The estimated base pay range for this job is:

$91,700.00 - $169,600.00

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

  • We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

  • Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

  • Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

  • Mental Wellness and Disability

  • Pride at Securian Financial

  • Securian Young Professionals Network

  • Securian Multicultural Network

  • Securian Women and Allies Network

  • Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here

Not Specified
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Mammography Technologist
Salary not disclosed
Chicago, IL 6 days ago

About the Company

Located on Chicago’s West and Southwest Side, Sinai Chicago is comprised of Mount Sinai Hospital, Holy Cross Hospital, Schwab Rehabilitation Hospital, Sinai Children’s Hospital, Sinai Community Institute, Sinai Medical Group, and Sinai Urban Health Institute. The entities of Sinai Chicago collectively deliver a full range of quality inpatient and outpatient services, as well as a large number of innovative, community-based health, research and social service programs. We focus our collective depth of expertise and passion to improve the health of the 1.5 million people who live in our diverse service area. With our team of dedicated caregivers, Sinai Chicago is committed to building stronger, healthier communities. A partner with the Jewish United Fund in serving our community.


About the Role

Ask about our sign on bonus- MAMMOGRAPHY TECH.


Responsibilities

  • To manage the specific department(s) as assigned in an efficient professional manner in order to provide quality patient care on a timely basis while assisting the Administrative Director with those applicable duties and assisting physicians in determining the diagnosis of an illness.
  • Responsible for performing routine screening to complex diagnostic mammography as well as bone density studies at the direction of a physician, while adhering to patient safety guidelines and customer service values.
  • Maintains superior knowledge of policy and procedures for the mammography department.
  • Demonstrates effective business conduct through behavior/performance.
  • Ability to rotate across the system including MSH, Lavillita which include shift flexibility as well as willing to cover PTO, call-ins and emergencies.
  • Produces high quality mammograms for interpretation by the Radiologist.
  • Prepares examination room, equipment and materials as needed for patients.
  • Educates patient on breast health issues, demonstrates self breast examination techniques and provides the patient with a breast care pamphlet required by the ACR/FDA guidelines.
  • Maintains daily, weekly, monthly and yearly QA reports for annual MQSA inspection.
  • Maintains all mammography accreditation records and prepares department for annual inspection.
  • Assist the Resource Coordinator and Lead Quality Mammography Technologist.
  • Utilizes proper basic and advance positioning techniques as needed.
  • Cleans and disinfects mammography unit and other equipment before and after patient use in accordance with the ACR/FDA guidelines.


Qualifications

  • MINIMUM EDUCATION: Bachelor’s degree or equivalent work experience is necessary.
  • MINIMUM WORK EXPERIENCE: REQUIRED LICENSES, CERTIFICATES, REGISTRATIONS: IDNS/IEMA, ARRT, CPR.


Required Skills

  • Ability to perform routine screening to complex diagnostic mammography studies.
  • Knowledge of patient safety guidelines and customer service values.
  • Effective communication and patient education skills.


Preferred Skills

  • Experience in a similar role within a healthcare setting.
  • Familiarity with ACR/FDA guidelines.


Equal Opportunity Statement

Sinai Health System is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Not Specified
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Shift Leader - Urgently Hiring
Salary not disclosed
Cheboygan, MI 5 days ago
TITLE:  Shift Leader (SL)

PURPOSE OF THE POSITION:  The person holding this supervisory position is considered a part time team member and is responsible and accountable for:  the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives.  The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager.  In restaurants with an Assistant Manager, the Shift Manager is the next highest position.

ESSENTIAL FUNCTIONS:  The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful.  These accountabilities are organized according to our six Key Result Areas.

When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant.  The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.

I. PROFITABILITY

A.Planning

1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.

2.Achieves planned/budgeted profits, as communicated by the RGM.  This involves:

- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.

B.Policies:  Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.

C.Manages and Controls Cash:  In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.

1. Performs Banking Transactions

- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the “Weekly Deposit Log” is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”.
- iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork.

D.Controls cash drawers and team member “banks”, following all established manual and computer procedures.

1. Establishes the correct number of cash drawers.  Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer.  Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents.  This requires due diligence on the part of the managers.

E.Assists the RGM in Managing and Controlling Cost of Sales:  The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet.   This includes these processes:

1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.

2.Properly accepts deliveries and properly stores inventory items used in the restaurant.  This involves these processes:

- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received. 
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products.  Weight of items varies from 10 to 50 pounds.  Full load on two-wheeled hand truck may exceed 500 pounds.  Generally, ensures that more than one person is available to perform this task. 
- c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.

3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.

4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.

5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label.

6.Assures the correct order entry procedures are followed by all order takers.

7.Assures compliance with team member consumption policies.

8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.

9.Communicates goals to team members and follows up with team members to ensure goals are being met.

10.The following tools are used to aid in controlling Cost of Sales:

- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report

F.Assists the RGM in Managing and Controlling Cost of Labor:  Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized.  This includes these processes:.

1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals.  Updates team member records as needed.

2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly    clock in at the beginning of their shift and clock out at the end of their shift.

3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.

4. Assuring the man-hours used for opening and closing the restaurant do not exceed   established targets.

5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.

6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.

7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.

8.Eliminating overtime hours for team members who are paid on an hourly basis.

9.Eliminating supplemental tip credit pay.

10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:

- Assuring the Back of the House (BOH) is “optimized”:
- i. Organized … a place for everything, and everything in its place
- ii. Lineal Flow … eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including:  products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.

11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.

12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.

G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.

II. CUSTOMER SATISFACTION

A.Maintains positive customer relations, which includes:

1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.

2. Assuring a comfortable environment for customers.

3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.

4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer.  Complaints may be received in person, by phone, or in writing.  Consult with the RGM if the customer is not satisfied with your suggested resolution.

- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer

5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.

B. Ensures customers receive prompt, quality service.  This includes:

1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times. 
4. Personally serving customers as required to meet the demand of the volume of business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customers   frequently to see if there is anything else needed. 
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.

C.Ensures quality ingredients are used to prepare all products.  This includes:

1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.

D. Ensures quality products, which includes:

1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations. 
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.

E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:

1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.

F.Implements new or approved changes in policies, procedures and/or operation standards.  This involves:

1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.

III.PEOPLE

A.Maintains positive team member relations and a positive and productive workplace, which involves:

1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland “5 Star” Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.

B. Assists the RGM with managing the size and quality of staff.  The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:

1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc.  Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.

C.Assisting the RGM in training newly hired team members and team members preparing for promotions.  This involves:

1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the four step training process of:  (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."

D. Manages team member performance and supervises work.  This includes:

1.Utilizing Coaching for Results, which includes:

- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist. 
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.

2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.

E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland.  This includes:

1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.

F. Assists RGM with personnel administration functions, which includes:

1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.

IV. MARKETING

A.Implements marketing programs to increase business.  This includes:

1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.

V. FACILITIES

A.Maintains a quality environment for our customers and team members.  This includes:

1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGM’s safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.  
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.

VI. ADMINISTRATION

A.Effectively manages time, allocating an appropriate amount to each Key Result Area.

B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.

C.If requested by the RGM, orders inventory items used in the restaurant.  This involves these processes:

1. Review of the Inventory on Hand is performed.  The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order.  The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.

D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit.  This involves these processes:

1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.

E.If requested by the RGM, prepares the weekly labor schedules.  This involves these processes:

1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week.  The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc.  Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.

F.Performs daily accounting procedures.  This includes these processes:

1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.

G.If requested by the RGM, performs weekly accounting procedures.  This includes these processes:

1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.

H.Meets all deadlines and assures that subordinates meet their deadlines.

I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.

J.Maintains and updates required files, manuals, and reports.

NON-ESSENTIAL FUNCTIONS:  The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant.  However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.

A.Receives and stores inventory items used in the unit.  This involves these processes:

1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received.  Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products.  Weight of items varies.  Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.

MINIMUM QUALIFICATIONS/REQUIREMENTS:  The following are the qualifications and minimum requirements necessary for a person to perform this job.

A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.

B.Valid driver's license, insurance and automobile.  Position involves taking large amounts of cash receipts to the bank at different times of the day including at night.  Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.

C.Able and willing to travel.  Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily.  Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.

D.Telephone (cellular or land line) at residence.  There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.

E.Sufficient physical agility to perform the functions of the position. This includes these processes:

1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills.  Position involves communicating with team members, superiors and customers.  
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time.  The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.

F.Ability to maintain a state of self-composure under conditions of stress and anxiety.  Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members.  Person in this position must be able to function effectively under these conditions.

G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.

H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company.  Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.

I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision.  As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service.  Also necessary in order to train new team members in this function.

J.Ability to communicate effectively with a large variety of persons with diverse backgrounds.  Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience.  Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.

EQUIPMENT USED:

Standard restaurant office equipment such as calculator, telephone, and computer.

"Pizza Wheel".  This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.

"Rocker Knife".  This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve.  It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.

"Vegetable Chopper".  This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.

"Crock".  A generic term used to describe a variety of containers used to hold food items served on a salad bar.  Knives, spoons, spatulas and other common utensils.

"Make Table".  An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders.  Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.

"Cut Table".  A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.

"Oven".  A power driven device operating at high temperatures used to bake food products.

"Automatic Dishwasher".  A mechanical device consisting of:  (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.

"Dough Proofer".  A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.

"Three Compartment Sink".  A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.

"Pan Gripper".  This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.

"Portion Cups".  These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.

"Scales".  This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.

"Pan Separators".  These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.

"Dough Perforator".  This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions.  It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.

"Cutting Board".  This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.

"Reach In".  A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.

"Scraper Block".  A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.

"Prep Table".  A table about 34 to 36 inches high, with a stainless steel top.  The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.

“Kitchen and Dining Utensils".  Such as knives, spoons, spatulas, etc.

"Plates, Bowls, Mugs, Tumblers".  and other items to serve food and beverages to customers.

"Spoon".  A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.

"Pan".  A round metal device with a raised edge for holding dough prior to topping and baking.

"Walk-in".  A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items.  Compartment may be sufficiently cold to freeze items.

"Freezer".  A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.

"Ice Machine".  A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.

"Soda Dispenser" (pop machine).  A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).

"Point of Sale Computer".  Electronic device used in tracking orders, inventory, payroll information.  Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.

"FMS"  Field Management System.  Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.

Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.

Serving tray, ticket book, bus tub, flatware and other small items.

Note:  Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.

PLACES WHERE WORK IS PERFORMED:  This work is performed on the employer's premises.  Location of premises may vary throughout the employer's Company.  This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
permanent
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Shift Manager - Urgently Hiring
Salary not disclosed
TITLE: Shift Manager (SM)

PURPOSE OF THE POSITION:  The person holding this supervisory position is considered a full time team member and is responsible and accountable for:  the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives.  The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager.  In restaurants with an Assistant Manager, the Shift Manager is the next highest position.

ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful.  These accountabilities are organized according to our six Key Result Areas.

When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant.  The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.

I. PROFITABILITY

A.Planning

1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.

2.Achieves planned/budgeted profits, as communicated by the RGM. This involves:

- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.

B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.

C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.

1. Performs Banking Transactions

- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the “Weekly Deposit Log” is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”.
- iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork.

D.Controls cash drawers and team member “banks”, following all established manual and computer procedures.

1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers.

E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes:

1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.

2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes:

- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received. 
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task. 
- c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.

3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.

4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.

5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label.

6.Assures the correct order entry procedures are followed by all order takers.

7.Assures compliance with team member consumption policies.

8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.

9.Communicates goals to team members and follows up with team members to ensure goals are being met.

10.The following tools are used to aid in controlling Cost of Sales:

- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report

F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:.

1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed.

2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly  clock in at the beginning of their shift and clock out at the end of their shift.

3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.

4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets.

5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.

6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.

7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.

8.Eliminating overtime hours for team members who are paid on an hourly basis.

9.Eliminating supplemental tip credit pay.

10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:

- Assuring the Back of the House (BOH) is “optimized”:
- i. Organized … a place for everything, and everything in its place
- ii. Lineal Flow … eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.

11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.

12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.

G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.

II. CUSTOMER SATISFACTION

A.Maintains positive customer relations, which includes:

1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.

2. Assuring a comfortable environment for customers.

3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.

4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution.

- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer

5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.

B. Ensures customers receive prompt, quality service. This includes:

1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times. 
4. Personally serving customers as required to meet the demand of the volume of business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed. 
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.

C.Ensures quality ingredients are used to prepare all products. This includes:

1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.

D. Ensures quality products, which includes:

1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations. 
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.

E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:

1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.

F.Implements new or approved changes in policies, procedures and/or operation standards. This involves:

1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.

III.PEOPLE

A.Maintains positive team member relations and a positive and productive workplace, which involves:

1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland “5 Star” Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.

B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:

1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.

C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves:

1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."

D. Manages team member performance and supervises work. This includes:

1.Utilizing Coaching for Results, which includes:

- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist. 
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.

2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.

E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes:

1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.

F. Assists RGM with personnel administration functions, which includes:

1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.

IV. MARKETING

A.Implements marketing programs to increase business. This includes:

1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.

V. FACILITIES

A.Maintains a quality environment for our customers and team members. This includes:

1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGM’s safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.  
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.

VI. ADMINISTRATION

A.Effectively manages time, allocating an appropriate amount to each Key Result Area.

B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.

C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes:

1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.

D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes:

1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.

E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes:

1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.

F.Performs daily accounting procedures. This includes these processes:

1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.

G.If requested by the RGM, performs weekly accounting procedures. This includes these processes:

1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.

H.Meets all deadlines and assures that subordinates meet their deadlines.

I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.

J.Maintains and updates required files, manuals, and reports.

NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.

A.Receives and stores inventory items used in the unit. This involves these processes:

1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.

MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job.

A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.

B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.

C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.

D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.

E.Sufficient physical agility to perform the functions of the position. This includes these processes:

1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills. Position involves communicating with team members, superiors and customers.  
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.

F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions.

G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.

H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.

I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function.

J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.

EQUIPMENT USED:

Standard restaurant office equipment such as calculator, telephone, and computer.

"Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.

"Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.

"Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.

"Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils.

"Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.

"Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.

"Oven". A power driven device operating at high temperatures used to bake food products.

"Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.

"Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.

"Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.

"Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.

"Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.

"Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.

"Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.

"Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.

"Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.

"Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.

"Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.

"Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.

“Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc.

"Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers.

"Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.

"Pan". A round metal device with a raised edge for holding dough prior to topping and baking.

"Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items.

"Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.

"Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.

"Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).

"Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.

"FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.

Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.

Serving tray, ticket book, bus tub, flatware and other small items.

Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.

PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
permanent
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RCM Specialist II
✦ New
$22-27 Hourly Wage
Lincoln, Nebraska 1 day ago
ROLE OVERVIEW

The RCM Specialist II is an individual contributor role on the RCM team, responsible for AR follow-up, posting payments, processing refunds and credits, and auditing accounts accurately. This role supports the full revenue cycle, helping ensure timely resolution of outstanding balances, clean financial records, and a smooth experience for both practices and patients. An ideal candidate has a strong understanding of AR processes, account research, and payer guidelines. They are detail-oriented, analytical, and confident in navigating account-level discrepancies and improving key revenue cycle metrics. 

 

KEY RESPONSIBILITIES

  • Perform all assigned RCM activities in accordance with best practices and internal SOPs.
  • Perform AR follow-up to resolve unpaid or underpaid claims, denials, and aged balances through appropriate action (i.e. appeals, corrections, resubmissions, etc.)
  • Audit accounts to verify accurate claim submission, payment application, adjustments, and resolution of outstanding balances.
  • Review and resolve credit balances; process refunds to insurance and patients in compliance with regulations and internal policies.
  • Post all payments – insurance and patient – accurately and in a timely manner, including zero-dollar payments and remittance reconciliations (manual and electronic).
  • Apply adjustments and write-offs appropriately based on payer contracts and internal guidelines.
  • Work AR aging reports regularly to reduce days in AR and the percentage of AR over 90 days.
  • Maintain clear and thorough documentation of account activities, payer interactions, and refund processing steps.
  • Collaborate with internal teams (billing, front office) to ensure clean claims and quick resolution of issues.
  • Maintain compliance with HIPAA, payer guidelines, and internal policies.
  • Participate in team meetings to discuss performance metrics, workflow updates, and process improvements.
  • Support RCM management in understanding and self-identifying contributing factors to site-specific RCM KPIs, highlighting areas of concern and areas for improvement. KPIs include but may not be limited to:
  • Collection Rate: Monitor and report on the net collection rate, analyzing performance against targets. Collaborate with the team to identify opportunities for improvement. 
  • Days in AR: Track and evaluate average days in AR to ensure appropriate advanced collection, payment application, efficient and accurate claim filing, and timely back-end billing and claim resolution. Investigate and address any delays or bottlenecks that may be causing extended days in AR. 
  • % AR Over 90 Days: Review and analyze the percentage of AR over 90 days (insurance v. patient) to identify trends or issues requiring attention. Work with the team to reduce the percentage of aged receivables by implementing strategies to resolve outstanding claims and payments. 
  • Identify trends in rejections, disputes, payment delays, and denials, and escalate issues for resolution. Always seek the root cause to avoid future issues
  • Maintain respect and professionalism in all interactions with internal stakeholders, patients, payers, third parties, and others
 ESSENTIAL QUALIFICATIONS 
  • Prior experience in Dental Office workflows, Revenue Cycle functions to include Scheduling, Registration, Insurance verification, fee schedules, claim submission, charging/coding requirements, insurance AR follow up and payment posting process
  • Must be knowledgeable of reimbursement/compliance process and procedures with all payors
  • Experience with practice management software systems, insurance portals, clearing houses, insurance guidelines, banking reconciliation software, proficient in intermediate PC skills (MS Office—strong excel skills). Strong computer literacy, Excellent Math and problem-solving skills.  Data entry and 10-key by touch.
  • Strong interpersonal and organizational skills.  Ability to work within a team setting and as an individual contributor.     Excellent oral and written communication skills
  • Responsible for quality work, meeting deadlines, and adherence to Compliance and Revenue cycle standard operating procedures
  • Organized work habits, accuracy, and proven attention to detail with strong analytical skills
  • Responsible for quality work, meeting deadlines, and adherence to Compliance and Revenue cycle standard operating procedures 
  • Certified Professional Coder (CPC) or Certified Revenue Cycle Professional (CRCP) credentials preferred


Compensation details: 22-27 Hourly Wage



PI041bcd5986a4-3631

permanent
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Utilization Review Nurse Health Plans-HP Utilization Mgmt (Hiring Immediately)
Salary not disclosed
Irving, TX 5 days ago
Description

Summary:

The Utilization Review Nurse is responsible for determining the clinical appropriateness of care provided to patients and ensuring proper hospital resource utilization of services. This nurse is responsible for performing a variety of pre-admission, concurrent, and retrospective UM related reviews and functions. They must competently and accurately utilize approved screening criteria (InterQual/MCG/Centers for Medicare and Medicaid Services “CMS” Inpatient List). They effectively and efficiently manage a diverse workload in a fast-paced, rapidly changing regulatory environment and are responsible for maintaining current and accurate knowledge regarding commercial and government payors and guidelines related to UM. This nurse effectively communicates with internal and external clinical professionals, efficiently organizes the financial insurance care of the patients, and relays clinical data to insurance providers and vendors to obtain approved certification for services. The Utilization Review Nurse collaborates as necessary with other members of the health care team to ensure the above according to the mission of CHRISTUS.

Responsibilities:

  • Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
  • The prior authorization role completes an assessment of a proposed service to determine if the beneficiary has eligible coverage for the service and if it is medically necessary.
  • Promote quality, cost-effective outcomes through prior authorization and concurrent review of requested services for medical necessity based upon evidence-based clinical guidelines.
  • Identify and present cases of possible quality of care deviations, questionable admissions, and prolonged lengths of stay to the Medical Director for further determination.
  • Appropriately refer beneficiaries who have complex or chronic conditions, a need for transition of care, disease management support, or other identifiable needs for coordination of the beneficiary’s member’s health care for behavioral health care management.
  • Follow CHRISTUS Health Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent, or detect unauthorized disclosure of Protected Health Information (PHI).
  • Protect the confidentiality of data and intellectual property; assures compliance with national health information guidelines.
  • Analyze clinical information submitted by medical providers to evaluate the medical necessity, appropriateness, and efficiency of the use of medical services, procedures, and facilities.
  • Perform provider outreach to address post-hospital discharge services, redirection to in-network providers for appropriate steerage, durable equipment usage, and utilization of other medical services and/or procedures and other necessary telephonic follow-up.
  • Utilize the nursing process and critical thinking skills to provide oversight of services and evaluation of service options.
  • Ability to work in a variety of settings with culturally diverse communities with the ability to be culturally sensitive and appropriate. 
  • Must have excellent communication skills (written and verbal), clinical judgment, initiative, critical thinking, and problem-solving abilities.
  • Must be able to take after hour calls to meet business requirements as needed.

Job Requirements:

Education/Skills

  • Graduate of an accredited school of vocational nursing or equivalent required
  • Associate’s (ADN) or Bachelor’s (BSN) in Nursing preferred

Experience

  • 3 – 5 years of nursing experience preferred
  • Experience in Microsoft software (e.g., Outlook, Teams, Word, and Excel) required
  • General computer knowledge and capability to use computers required

Licenses, Registrations, or Certifications

  • LVN license in the state of employment or compact required
  • RN license in state of employment or compact preferred

 

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time

permanent
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CT Technologist - Part Time
Salary not disclosed
Description:

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

 

The CT Technologist performs computed tomography procedures and related techniques, producing sectional and three-dimensional images for the interpretation and assists with interventional and therapeutic procedures.


Responsibilties:

A day in the life of a CT Technologist at Hackensack Meridian Health includes:

 

1. Performs complex CT procedures.
2. Evaluates radiographs to ensure that radiographs contain proper identification and are of diagnostic value.
3. Uses consistent and appropriate techniques to gather relevant information from the medical record, health care proxy and health care providers to prepare protocols for scanning and patient safety. The collection of information is determined by the patient's needs or condition.
4. Determines whether the patient has been appropriately prepared for the procedure.
5. Preps patient for scanning: (i.e. shielding, immobilization devices).
6. Assist providers with CT guided Interventional procedures as required.
7. Perform CT examination and administer contrast following established departmental protocols.
8. Provides accurate explanations and instructions at any appropriate time and at a level the patient can understand. Addresses and documents patient questions and concerns regarding the procedure when appropriate.
9. Performs venipuncture, IV patency, and maintenance procedures according to established guidelines.
10. Monitors the patient's physical condition during the procedure.
11. Reviews images to determine if additional scans will enhance the diagnostic value of the procedure.
12. Performs retrospective reconstruction on raw data.
13. Provides technical assistance and instruction to students, employees, and medical residents.
14. Adheres to the principals of image gently & image wisely.
15. Follow & adheres to infection control guidelines and sterile techniques.
16. Revises scanning parameters to better visualize the pathology in accordance with established protocol.
17. Reviews all diagnostic or therapeutic data for completeness and accuracy.
18. Documents diagnostic, treatment, and patient data in the appropriate record.
19. Archives images to data storage devices according to established guidelines.
20. Assesses equipment to determine acceptable performance based on established guidelines.
21. Performs daily clerical duties, which includes the use of EPIC, PACS, Teletracking System, computer system, patient scheduling, and other computer systems as added by hospital.
22. Greets all patients when they arrive for their exam utilizing AIDET standards.
23. Administers emergency care including performing CPR, if necessary.
24. Responsible for scheduled shifts including holidays and weekends.
25. Overtime as needed to provide continual quality patient care.
26. On call assignments as needed per Department of Radiology policy.
27. Adheres to the policy of Employee ID, Standards of Behavior, Attendance, and Punctuality.
28. Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and /or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
29. Adheres to the standards identified in the Medical Center's Organizational Competencies.
30. Performs modality specific daily and monthly QA.
31. Other duties and/or projects as assigned.
32. Adheres to HMH Organizational competencies and standards of behavior.
33. Lifts a minimum of 25 lbs., pushes and pulls a minimum of 50 lbs. and stands a minimum of 6 hours a day.


Qualifications:

Education, Knowledge, Skills and Abilities Required:

1. High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
2. Completion of an AMA approved school of Radiologic Technology.
3. Excellent written and verbal communication skills.
4. Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

 

Licenses and Certifications Required:

1. American Registry of Radiologic Technology (ARRT, CT) within 9 months of entering position
2. NJ state license for Diagnostic Radiology (D.R.)
3. AHA Basic Health Care Life Support HCP Certification within 60 days of entering position

 

If you feel the above description speaks directly to your strengths and capabilities, then please apply today!

temporary
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CT Technologist - Full Time
🏢 Hackensack Meridian Health
Salary not disclosed
BOROUGH OF NEPTUNE CITY, NJ 3 days ago
Description:

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

 

The CT Technologist performs computed tomography procedures and related techniques, producing sectional and three-dimensional images for the interpretation and assists with interventional and therapeutic procedures.

 

***Wednesday and Saturday nights from 7:30p to 7:30am.  Third shift will be floating nights.***


Responsibilties:

A day in the life of a CT Technologist at Hackensack Meridian Health includes:

 

1. Performs complex CT procedures.
2. Evaluates radiographs to ensure that radiographs contain proper identification and are of diagnostic value.
3. Uses consistent and appropriate techniques to gather relevant information from the medical record, health care proxy and health care providers to prepare protocols for scanning and patient safety. The collection of information is determined by the patient's needs or condition.
4. Determines whether the patient has been appropriately prepared for the procedure.
5. Preps patient for scanning: (i.e. shielding, immobilization devices).
6. Assist providers with CT guided Interventional procedures as required.
7. Perform CT examination and administer contrast following established departmental protocols.
8. Provides accurate explanations and instructions at any appropriate time and at a level the patient can understand. Addresses and documents patient questions and concerns regarding the procedure when appropriate.
9. Performs venipuncture, IV patency, and maintenance procedures according to established guidelines.
10. Monitors the patient's physical condition during the procedure.
11. Reviews images to determine if additional scans will enhance the diagnostic value of the procedure.
12. Performs retrospective reconstruction on raw data.
13. Provides technical assistance and instruction to students, employees, and medical residents.
14. Adheres to the principals of image gently & image wisely.
15. Follow & adheres to infection control guidelines and sterile techniques.
16. Revises scanning parameters to better visualize the pathology in accordance with established protocol.
17. Reviews all diagnostic or therapeutic data for completeness and accuracy.
18. Documents diagnostic, treatment, and patient data in the appropriate record.
19. Archives images to data storage devices according to established guidelines.
20. Assesses equipment to determine acceptable performance based on established guidelines.
21. Performs daily clerical duties, which includes the use of EPIC, PACS, Teletracking System, computer system, patient scheduling, and other computer systems as added by hospital.
22. Greets all patients when they arrive for their exam utilizing AIDET standards.
23. Administers emergency care including performing CPR, if necessary.
24. Responsible for scheduled shifts including holidays and weekends.
25. Overtime as needed to provide continual quality patient care.
26. On call assignments as needed per Department of Radiology policy.
27. Adheres to the policy of Employee ID, Standards of Behavior, Attendance, and Punctuality.
28. Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and /or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
29. Adheres to the standards identified in the Medical Center's Organizational Competencies.
30. Performs modality specific daily and monthly QA.
31. Other duties and/or projects as assigned.
32. Adheres to HMH Organizational competencies and standards of behavior.
33. Lifts a minimum of 25 lbs., pushes and pulls a minimum of 50 lbs. and stands a minimum of 6 hours a day.


Qualifications:

Education, Knowledge, Skills and Abilities Required:

1. High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
2. Completion of an AMA approved school of Radiologic Technology.
3. Excellent written and verbal communication skills.
4. Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

 

Licenses and Certifications Required:

1. American Registry of Radiologic Technology (ARRT, CT) within 9 months of entering position
2. NJ state license for Diagnostic Radiology (D.R.)
3. AHA Basic Health Care Life Support HCP Certification within 60 days of entering position

 

If you feel the above description speaks directly to your strengths and capabilities, then please apply today!

permanent
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Multi Modality CT Technologist - Health and Wellness Center
🏢 Hackensack Meridian Health
Salary not disclosed
ISELIN, NJ 3 days ago
Description:

Our team members are the heart of what makes us better.

 

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

 

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

 

The Multi Modality CT Technologist is trained, qualified and competent in at least two of the below disciplines. The technologist is expected to work in any area for which they are qualified based on the operational needs of the department. - General Diagnostic Radiology - CT - MRI - Mammography - Interventional Radiology - Ultrasound - Nuclear Medicine/PET. 

 

Be a part of a revolutionary approach to healthcare at the forefront of innovation and convenience. Hackensack Meridian Health is seeking passionate and pioneering individuals to join our brand-new Health and Wellness Center at Metropark, a first-of-its-kind facility in New Jersey strategically located at a major transit hub. This is a unique opportunity to contribute to a groundbreaking model of care that integrates a comprehensive, one-stop-shop of health services into the daily lives of thousands of commuters and residents.

 

As a member of our team, you will help redefine healthcare accessibility, providing world-class, convenient care for people traveling throughout the Northeast, including New York City, Philadelphia, and Washington D.C. This state-of-the-art, 60,000-square-foot facility will offer a wide array of services, including primary care, urgent care, advanced imaging, and specialists. You will be joining a visionary project that establishes a new standard for healthcare delivery in suburban areas.

 

 

This is a Weekend shift position: 8am-5pm


Responsibilties:

A day in the life of a Multi Modality CT Technologist at Hackensack Meridian Health includes:

  • Performs complex CT procedures.
  • Evaluates radiographs to ensure that radiographs contain proper identification and are of diagnostic value.
  • Uses consistent and appropriate techniques to gather relevant information from the medical record, health care proxy and health care providers to prepare protocols for scanning and patient safety. The collection of information is determined by the patient's needs or condition.
  • Determines whether the patient has been appropriately prepared for the procedure.
  • Preps patient for scanning: (i.e. shielding, immobilization devices).
  • Assist providers with CT guided Interventional procedures as required.
  • Perform CT examination and administer contrast following established departmental protocols.
  • Provides accurate explanations and instructions at any appropriate time and at a level the patient can understand. Addresses and documents patient questions and concerns regarding the procedure when appropriate.
  • Performs venipuncture, IV patency, and maintenance procedures according to established guidelines.
  • Monitors the patient's physical condition during the procedure. 
  • Reviews images to determine if additional scans will enhance the diagnostic value of the procedure.
  • Performs retrospective reconstruction on raw data.
  • Provides technical assistance and instruction to students, employees, and medical residents.
  • Adheres to the principals of image gently & image wisely.
  • Follow & adheres to infection control guidelines and sterile techniques.
  • Revises scanning parameters to better visualize the pathology in accordance with established protocol.
  • Reviews all diagnostic or therapeutic data for completeness and accuracy. 
  • Documents diagnostic, treatment, and patient data in the appropriate record.
  • Archives images to data storage devices according to established guidelines.
  • Assesses equipment to determine acceptable performance based on established guidelines.
  • Performs daily clerical duties, which includes the use of EPIC, PACS, Teletracking System, computer system, patient scheduling, and other computer systems as added by hospital.
  • Greets all patients when they arrive for their exam utilizing AIDET standards.
  • Administers emergency care including performing CPR, if necessary. 
  • Responsible for scheduled shifts including holidays and weekends.
  • Overtime as needed to provide continual quality patient care. 
  • On call assignments as needed per Department of Radiology policy.
  • Adheres to the policy of Employee ID, Standards of Behavior, Attendance, and Punctuality.
  • Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and /or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.). 
  • Performs modality specific daily and monthly QA.
  • Other duties and/or projects as assigned.
  • Adheres to HMH Organizational competencies and standards of behavior.
  • Lifts a minimum of 25 lbs., pushes and pulls a minimum of 50 lbs. and stands a minimum of 6 hours a day.

Qualifications:

Education, Knowledge, Skills and Abilities Required:

  • High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
  • Completion of an AMA approved school of Radiologic Technology. 
  • Excellent written and verbal communication skills.
  • Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Licenses and Certifications Required:

  • NJ state license for Diagnostic Radiology (D.R).
  • Registration with the ARRT - one or more of the following modalities: MRI (or ARMRIT), CT, Xray, IR, or Mammography.
  • NJ state license and Certification in Nuclear Medicine only if secondary modality is in Nuclear Medicine.
  • AHA Basic Health Care Life Support HCP Certification.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Not Specified
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Intermediate Bank Teller - Sensitive Profile
✦ New
Salary not disclosed
SAN ANTONIO, Texas 10 hours ago

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As an Intermediate Teller you will be accountable for delivering superior and prompt customer service by performing transactions as requested on a variety of banking services through the lobby and/or drive thru in alignment with defined guidelines and process. You will respond to and advise customer inquiries on product features and services as well as be knowledgeable of prescribed policies, procedures, regulations and guidelines associated with USAA's banking products.

This job profile is designated as a Sensitive Position. Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy. Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year.

This role is available at our San Antonio Office, in office 5 days per week.

Work Hours:

  • Training 3 weeks- Monday - Friday 8:15am 5:15pm

  • Monday - Friday - 8:15 am - 5:15 pm

  • Rotating Saturdays 8:15 am -1:15 pm

What you'll do:

  • Works under general supervision and is accountable for delivering outstanding customer service in performing a variety of basic banking services though lobby and/or drive thru.

  • Resolves member issues and/or complaints in a professional manner; collaborates with team members to resolve issues and to identify appropriate issues for customer concern and seeks management assistance as needed.

  • Follows operational processes, procedures, and requirements and applies their job experience to carry out moderately complex work assignments, like estate accounts and special endorsements.

  • Maintains low error ratio, teller cash drawer limits and remains within cash outage allowance.

  • Identifies new and emerging fraud transactions and provides accurate, timely communication to management to mitigate loss.

  • Responds to and advises member inquiries on product features and services.

  • Recognizes and refers potential product needs and self-service opportunities.

  • Maintains and adheres to all policies, regulations, guidelines, and procedures applicable to Teller Operations (i.e. Patriot Act - Anti-money Laundering, Regulation CC, OFAC, etc.).

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

  • High School Diploma or General Equivalency Diploma required.

  • 1 year of customer service experience as a teller, in financial services, or retail sales environment.

  • General math and calculator skills with the ability to perform basic mathematical calculations, including addition, subtraction, multiplication, division.

  • Strong organizational, and communication, and customer service skills.

  • Basic knowledge of applicable banking regulations, guidelines, and procedures.

What sets you apart:

  • 2 years bank teller experience

  • US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $43,680.00 - $59,980.00

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).  

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

 

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

 

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

 

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

permanent
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Customer Service Advisor
✦ New
🏢 USAA Careers
Salary not disclosed
SAN ANTONIO, Texas 10 hours ago

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As an Intermediate Teller you will be accountable for delivering superior and prompt customer service by performing transactions as requested on a variety of banking services through the lobby and/or drive thru in alignment with defined guidelines and process. You will respond to and advise customer inquiries on product features and services as well as be knowledgeable of prescribed policies, procedures, regulations and guidelines associated with USAA's banking products.

This job profile is designated as a Sensitive Position. Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy. Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year.

This role is available at our San Antonio Office, in office 5 days per week.

Work Hours:

  • Training 3 weeks- Monday - Friday 8:15am 5:15pm

  • Monday - Friday - 8:15 am - 5:15 pm

  • Rotating Saturdays 8:15 am -1:15 pm

What you'll do:

  • Works under general supervision and is accountable for delivering outstanding customer service in performing a variety of basic banking services though lobby and/or drive thru.

  • Resolves member issues and/or complaints in a professional manner; collaborates with team members to resolve issues and to identify appropriate issues for customer concern and seeks management assistance as needed.

  • Follows operational processes, procedures, and requirements and applies their job experience to carry out moderately complex work assignments, like estate accounts and special endorsements.

  • Maintains low error ratio, teller cash drawer limits and remains within cash outage allowance.

  • Identifies new and emerging fraud transactions and provides accurate, timely communication to management to mitigate loss.

  • Responds to and advises member inquiries on product features and services.

  • Recognizes and refers potential product needs and self-service opportunities.

  • Maintains and adheres to all policies, regulations, guidelines, and procedures applicable to Teller Operations (i.e. Patriot Act - Anti-money Laundering, Regulation CC, OFAC, etc.).

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

  • High School Diploma or General Equivalency Diploma required.

  • 1 year of customer service experience as a teller, in financial services, or retail sales environment.

  • General math and calculator skills with the ability to perform basic mathematical calculations, including addition, subtraction, multiplication, division.

  • Strong organizational, and communication, and customer service skills.

  • Basic knowledge of applicable banking regulations, guidelines, and procedures.

What sets you apart:

  • 2 years bank teller experience

  • US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $43,680.00 - $59,980.00

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).  

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

 

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

 

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

 

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

permanent
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RN - Registered Nurse Coordinator - Urology
✦ New
Salary not disclosed
Pittston, PA 15 hours ago

Job Summary We’re working to create a national model for improving health.

Today, we’re focused on bringing our region services that improve every facet of life to drive total health, inside and out.

Through professional growth, quality improvement, and interdisciplinary collaboration, we’ve built an innovative culture that allows nurses to grow their skillsets, develop their practice, and leverage their years of experience to build a rewarding, lasting career with impact.

Job Duties The RN Coordinator serves in an expanded nursing role as part of an interdisciplinary team to promote preventative patient care, offer screening services, and coordinate disease management services while also providing primary clinical support to the provider, patient and their family to assist in the diagnosis and treatment of the patient's condition.

This role is full-time, 40 hours weekly; Monday through Friday; 8:00 a.m.- 4:30 p.m.

A minimum of 2 years RN work experience is required.

Benefits at Geisinger: We offer a comprehensive benefits package starting on day one, including: Health, dental, and vision insurance Three medical plan choices , including expanded network options Pre-tax savings plans (FSA & HSA) Company-paid life, short-term, and long-term disability insurance 401(k) with automatic Geisinger contributions Generous PTO that accrues quickly Up to $5,000 in tuition reimbursement per calendar year MyHealth Rewards wellness program with financial incentives Family-friendly support : adoption/fertility assistance, parental leave, military leave, and membership Employee Assistance Program (EAP) : mental health, legal guidance, childcare/eldercare referrals, and more Voluntary benefits : accident, critical illness, hospital indemnity, identity theft protection, pet insurance, and more Job Duties: Assists clinic team with triage of inbasket messaging as needed and management of patient interaction with the clinic, identifying patient needs, intervention pathways, clinical guidelines and diagnostic tests to develop individualized plans of care.

​Assesses the healthcare, educational and psychosocial needs of the patient and family and involves them in establishing a treatment plan based on realistic goals and interventions.

Investigates healthcare options and facilitates communication among the patient, primary care provider and other members of the healthcare team to eliminate barriers and identify interventions for treatment.

Applies age-appropriate learning principles to educate patients, family and other health care members on the role and purpose of Care Coordination, its processes, disease, and case management programs and outcomes.

Serves as a resource to patients, families and other healthcare team members regarding disease management.

Implements clinical interventions based on risk stratification and evidence-based clinical guidelines.

Collaborates with primary care providers to enhance evidence-based clinical guideline adherence and promote best practice by initiating and adjusting therapies as directed by the practitioner and providing appropriate follow-up and monitoring as needed.

Coordinates laboratory and diagnostic tests for all disease management programs.

Collaborates with primary care providers to enhance evidence-based clinical guideline adherence and promote best practice by initiating and adjusting therapies as directed by the practitioner and providing appropriate follow-up and monitoring as needed.

Facilitates and coordinates laboratory and diagnostic tests for all disease management programs.

Maintains required documentation in EPIC for all disease management activities.

Collects and enters data and patient information according to department standards.

Attends and participates in professional and nursing continuing education programs and exploits professional development opportunities.

Reviews the current literature regarding effective teaching/learning strategies and disease management strategies and incorporates the appropriate techniques into disease management practice.

Maintains active involvement in post-discharge Transitions of Care coordination.

Assists leadership in the design, implementation and evaluation of care coordination programs to support overall goals and strategic business strategies.

Collects and prepares laboratory specimens and completes associated paperwork to expedite laboratory studies with maximum accuracy and efficiency.

Inserts, monitors, regulates and discontinues IV's as required by provider and per scope of practice.

Administers medications and vaccines, including intradermal and skin testing, under the direction of a provider and per scope of practice.

Position Details Work is typically performed in a clinical environment.

Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

The specific statements in this profile are not intended to be all-inclusive.

They represent typical elements considered necessary to successfully perform the job.

Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Education Graduate from Specialty Training Program-Nursing (Required), Bachelor's Degree-Nursing (Preferred) About Geisinger OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.

Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger.

Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.

We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

permanent
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Coding Educator
Salary not disclosed
Skokie, IL 2 days ago
Hourly Pay Range:

$24.86 - $37.29 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

- Position: Coding Educator
- Location: Skokie, IL
- Full Time
- Hours: Monday-Friday, [hybrid]

What you will do:

- Ongoing growth and development from participation in events such as workshops, in-service programs and departmental meetings.
- Provides care based on physical, psychological, educational and related criteria appropriate to the age and type of the patients/customers served in their area.
- Acts as a coding resource for physicians, charge entry staff, other coders, and clinical staff.
- Participates in continuing education and in-service programs to maintain coding and billing skills.
- Communicates coding changes and updates physicians based on department standards.
- Queries physician and/or staff regarding incomplete or missing documentation.
- Works resolute charge review work queues with the purpose of correcting coding errors, reviewing documentation and applying coding guidelines to ensure the accurate and timely filing of charges.
- Ensure service, procedure and diagnoses codes are accurately reported and linked.
- Assigns CPT, ICD-10 and HCPCS codes based on coding guidelines.
- Queries Physician/Provider when applicable
- Maintains productivity and aging levels based on department standards.
- Identifies trends in coding issues and works with manager to educate and implement solutions.
- Work follow-up work queues with the purpose of reviewing denial codes and remarks and apply coding and billing guidelines for resubmission to obtain final adjudication of claim.
- Use coding resources (NCCI manual, LCD's payor bulletins) to assist with correct resubmission.
- Maintains productivity based on department standards.
- Work account work queues with the purpose of resolving patient disputes by applying coding and billing guidelines.
- Communicates with practice managers and/or physicians if applicable.
- Maintains productivity based on department standards.
- Consistently utilizes coding and billing resources and reference tools.
- Reports identified or potential coding compliance issues to manager and/or Coding Compliance Department in accordance with established policy and procedures.
- Implements findings to improve processes and workflows.

What you will need:

- Education: High School Diploma Required
- Certifications: CCS or CCS-P or CPC or RHIT required
- Experience: 3 years of outpatient coding experience

Benefits:

- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, and Vision options
- Coverage
- Tuition Reimbursement
- Free Parking at designated locations
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off and Holiday Pay
- Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals ? Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) ? all recognized as Magnet hospitals for nursing excellence. Located in Naperville, Linden Oaks Behavioral Health, provides for the mental health needs of area residents. For more information, visit you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( ) to better understand how

Endeavor Health delivers on its mission to ?help everyone in our communities be their best?. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
Not Specified
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RN Clinical Manager
✦ New
Salary not disclosed
Pensacola, FL 15 hours ago
Description:

Position Summary

The Clinical Manager will assume overall responsibility for the implementation, delivery, coordination, and supervision of home health services provided on a day-to-day basis. Serves as a clinical and managerial resource for problem solving and the daily delivery of quality patient care. Extensive knowledge of Medicare, State operations and other regulatory guidelines are required. This position supports established goals and objectives for home health services that meet and promote the standards of quality care and organizational philosophy.

Essential Duties & Responsibilities

- Serves as a member of the leadership team for Peoples Home Health.
- Supervises clinical and patient care coordinators and a multi-disciplinary team of RN’s, LPN’s, Therapists, Social Workers, and CNA’s ensuring the daily delivery of quality patient care.
- Responsible for monitoring and managing quality assurance data and performance improvement activities to assure compliance with all State, Federal and accreditation guidelines.
- Selects, orients, and assigns work for direct reports. Participates in the development of performance standards and elements of the Performance Management process. Makes recommendations for staff recognition, promotions, disciplinary actions, and terminations.
- Acts as a clinical resource for clinicians and a liaison between Intake Dept, Business Development Team and Patient Care Coordinators.
- Screens admissions, recertifications, and reassessments for appropriate plan of care.
- Monitors staff availability and ensures adequate coverage for patient assignments.
- Possesses strong clinical skills to oversee the assessment, implementation, and delivery of clinical treatments and procedures in a home environment.
- Assists with the interview and onboarding process for new team members.
- Reviews and approves physician orders and patient plan of care for clinical team members ensuring timeliness and accuracy.
- Monitors and evaluates the delivery of quality patient care by interdisciplinary case conferencing, review of documentation, and daily monitoring scheduling of personnel.
- Validates clinical documentation and visit notes are complete and reflects the skilled care provided to receive reimbursement for services provided.
- Demonstrates strong knowledge of Medicare Conditions of Participation, State regulations and CHAP accreditation process.
- Responsible to oversee and ensure customer satisfaction on a daily basis. Identifies issues, resolves, and tracks problems and complaints to ensure a timely resolution.
- Participates in all State and CHAP surveys for accreditation and/or recertification.
- Performs on-site/field visits for staff education and the supervision of new hires and existing clinicians for observation of clinical performance and training.
- Assists in annual training and skills lab to ensure clinical staff are competent and complete timely.
- Coordinates quality improvement activities and staff education for new and existing clinicians/team members.
- Participates in clinical administrative on-call rotation according to needs of the agency and assists with creating, updating, and tracking schedule.
- Knowledgeable of all policy, procedures, and reimbursement guidelines. Provides staff education regarding safety, infection control and overall compliance per OSHA, AHCA and CHAP regulations.
- Assists DON/DCS in the maintenance of agency policy manuals and reference materials for staff.
- Maintains rapport and cooperative working relationship with patients, families, co-workers, business development team, physicians, and external referral sources/vendors.
- Represents the Agency in a professional manner and serves as a positive role model to foster the integration of home health care into the community. Participates and works closely with community affairs and events to increase awareness and referral base.
- Participates in development of specialty programs, staff in-services and continuing education programs to ensure clinical competency.
- Maintains an understanding of the company’s scope of services and promotes the company mission, vision, and organizational goals.
- Demonstrates excellent communication skills and understands the infrastructure and organizational structure of the company.
- Promotes a customer friendly atmosphere for all visitors and ensures patient confidentiality and HIPPA guidelines are followed.
- Participates in emergency preparedness activities and the development and implementation of the CEMP.
- Attends and participates in all mandatory staff meetings, State of Affairs and leadership meetings. Serves on companywide committees and PI projects as requested.
- Performs other duties as assigned.

Requirements:

Education/Experience

- Graduation from an accredited RN program. BSN preferred.
- Minimum of 5 years RN experience in a Supervisory role
- At least two years Home Health Experience.

Licenses, Certifications and/or Registrations

- Current RN State of Florida licensure.
- Current driver’s license and valid auto insurance.
- Current CPR certification.

Working Conditions

Office/Home Environment. May be exposed to biological hazards.

Background Screening:

Peoples Home Health, LLC participates in Care Provider Background Screening Clearinghouse Education and Awareness website for our background screenings.
Not Specified
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UM RN Appeals Coordinator - Work from Home
$50 per hour
NY, WFH 6 days ago
Job title UM RN Appeals Coordinator - Work from Home About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

UM RN Appeals Coordinator - Work from Home

Job Description:

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job Description:

BroadPath, a Sagility Company, is hiring UM RN Appeals Coordinator to join our remote team! Claims Processors are responsible for the accurate and timely entry, review, and resolution of medical claims ranging from simple to moderately complex. This includes reviewing front-end claims and validating information submitted by patients or providers seeking reimbursement from the insurance company. All claim processing must align with CMS guidelines and client-specific policies and procedures.

Schedules, pay rates, and program details may vary based on business needs and client assignment.

Compensation Highlights

  • Base Pay: up to $50 per hour
  • Pay frequency: Weekly pay

Schedule Highlights

  • Training Schedule: 2 weeks, Monday – Friday; 8:00 AM - 5:00 PM CST
  • Production Schedule: Monday – Friday; 8:00 AM - 5:00 PM CST (Flexible)

Responsibilities

A. Performs necessary review to ensure compliance with HHSC and other regulatory entities

  • Collaborate: Partners with the physician team to identify strategies for action and determine appropriate guideline citations or responses based on the category of denial
  • Develop: Creates training materials and examples for nursing staff to enhance understanding of criteria application, benefit use, and the appeal, External Medical Review (EMR), and Fair Hearing processes
  • Coordinate: Ensures continuity of care needs are met and advocates on behalf of Members and families for out-of-network authorization approvals
    Implement: Identifies problems, barriers, and opportunities within processes and develops resolutions or revisions as needed
  • Evaluate: Conducts quarterly assessments of appeal status and program activities, preparing reports for both the State of Texas and internal review
  • Analyze: Reviews requests against regulatory and decision-making guidelines and benefit allowances, implements actions in collaboration with the physician reviewer panel, and monitors timeliness, decision-making, and processing of appeals, EMRs, and State Fair Hearings in accordance with regulatory and accrediting standards

B. Performs all necessary communication and documentation functions

  • Communicates with internal staff, Members/LARs, physicians, hospital representatives, and other
  • Providers regarding case status, due process, rationale, and regulatory requirements
  • Coordinates Fair Hearing requests through TIERS when a Member/LAR or Provider requests an EMR or Fair Hearing
  • Utilizes an Independent Review Organization as needed for specialty or external reviews
  • Oversees documentation and recordkeeping of all case communications in compliance with accrediting requirements
  • Documents all activities and interactions in electronic and event tracking systems
    Generates appeal determination letters as appropriate

C. Collaborates with clinical reviewers, medical directors, external physician reviewers, and network Providers

  • Communicates with physicians on each case to establish the most appropriate course of action
  • Provides education to nurse and therapist reviewers regarding appeal updates and process changes
  • Maintains flexibility in scheduling, including evenings and weekends, to address pharmacy-related denials
  • Educates physician reviewers and clinical review staff on managed care and Medicaid policies and procedures

D. Conducts staff and medical director audits on appeal activities

  • Assists with appeal file preparation for NCQA file reviews
  • Supports the development of corrective action plans based on trended audit findings

E. Provides data for internal and external reporting

  • Analyzes quarterly trends in appeal types and sources
  • Reports appeal activity, type, and resolution, ensuring timely communication standards are met
  • Assists with state reporting in the required format and ensures timely submission to HHSC to avoid financial penalties

Knowledge and Skills

  • Demonstrates proficiency in applying advanced principles, concepts, and techniques central to nursing and ancillary therapy services within managed care, with emphasis on complex pediatrics and obstetrics
  • Ability to comprehensively assess Member and family medical needs, develop and implement plans of care, provide ongoing evaluation and monitoring, and deliver education to Members, families, Providers, and staff
  • Exemplary verbal and written communication skills, with proficiency in computer operation, word processing programs, fax machines, photocopiers, and multi-line telephones
  • Strong customer service orientation and advanced interpersonal communication skills with all levels of internal and external stakeholders, including medical staff, patients and families, clinical personnel, support staff, outside agencies, and community partners

Qualifications

  • RN license in an eNLC (Enhanced Nurse Licensure Compact) state with multistate privileges
  • 3+ years Nursing experience
  • 1+ years’ Utilization Management experience
  • Familiarity with medical terminology, utilization management guidelines, and clinical documentation standards
  • Proficiency in Microsoft Office and experience working with healthcare systems or electronic medical records
  • Strong organizational and time management skills with the ability to work independently
  • Excellent written and verbal communication skills

At BroadPath, a Sagility Company, we believe that transparency, authenticity, and collaboration are the keys to building strong, connected remote teams. If you are someone who values open communication, connection, and teamwork, you will thrive in our environment where showing up authentically matters.

Benefits:

  • Medical, Dental, and Vision coverage.
  • Life Insurance.
  • Short-Term and Long-Term Disability options.
  • Flexible Spending Account (FSA).
  • Employee Assistance Program.
  • 401(k) with employer contribution.
  • Paid Time Off (PTO).
  • Tuition Reimbursement.

BroadPath, a Sagility Company, may conduct background checks, previous employment verifications, and education verifications, based on position requirements


Diversity Statement

At BroadPath, a Sagility Company, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!

Equal Employment Opportunity/Disability/Veterans

If you need accommodation due to a disability, please email us at . This information will be held in confidence and used only to determine an appropriate accommodation for the application process

BroadPath, a Sagility Company is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Compensation: BroadPath a Sagility Company has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Location:

USAUnited States of America
Remote working/work at home options are available for this role.
Not Specified
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Creative Director
✦ New
Salary not disclosed
New York, NY 1 day ago

Our client, a Global Beauty brand, is seeking a Creative Director Consultant. The role will be 3 months to start with the potential for ongoing freelance for the right fit. This role operates on a hybrid schedule and talent must be able to commute into offices in Flatiron NYC.


The Director, Creative is responsible for leading and executing creative that supports the overall North America regional brand strategy, including 360 campaigns, digital and social content, in-store and VM collateral, paid media, and special events. They will partner multiple cross-functional teams to ensure that all business objectives are met while maintaining and adhering to established brand guidelines. Candidate must be passionate about the beauty industry and possess an elevated aesthetic influenced by adjacent industries and relevant culture points.


The successful candidate will be a creative leader with a deep understanding of digital and physical landscapes with a focus on the North America Region. They will have a strong ability to interpret a strategic, 360 creative brief and understand business objectives. This person has demonstrated experience conceptualizing and executing impactful, engaging, and cohesive creative across platforms from digital, social, in-store, and experiences. They are well informed on the latest digital/social trends and content and is an early adopter with a passion for innovation and ability to react in a manner that continually helps to evolve the brand's platforms. Responsible for the development and execution of all creative aspects of the brand at a regional level.


Must be able to:

  • Adapt global campaigns and activations for regional and market use considering all local nuances
  • Concept and direct regional campaigns and activations within the brand guidelines
  • Ensures creative is rooted in brand equity and strategy
  • Elevates importance of cross-channel storytelling; fosters and hones team’s editorial ability to craft and articulate benefit-driven communication
  • Builds capability in team to judge strength of creative assets
  • Work in partnership with third party agencies and cross-functional business teams to develop creative briefs / design turnovers and oversee execution and deployment


Key Performance Areas

Creative and Content (60%)

  • Lead, manage, develop and inspire the Creative team, both day to day and long term – engage team in the strategic vision and delivery activities
  • Direct full scope of North America led asset creation by channel, platform and retailer across categories. This includes Free-Standing Stores, Retail Partner locations, and .
  • Collaborate with cross-functional North America teams, Global teams and outside agencies (as applicable).
  • Utilize Global guidelines while executing regionally relevant programs that meet North American strategies, timing and financial goals.
  • Acts as the local guardian of the Brand creative guidelines and drive local relevancy across platforms
  • Leads Brand in driving consistency of message across all consumer touchpoints in North America
  • Owns the voice of the brand for all translations to ensure the equity is protected and projected
  • Works closely with marketing to maximize paid media, social media, PR and influencer strategies, event concepts and in-store visualization
  • Oversees all design, content creation, photography, video


Planning and project management (30%)

  • Works with in house or external producers to plan and execute photo and video shoots
  • Problem-solves and thinks fast on your feet to deliver quick turnaround when required; ability to thrive in a fast-paced environment
  • Participates in weekly status meetings and coordinates daily with cross-functional teams



Research, innovation and trend-spotting (10%)

  • Stays familiar with competitive brand activity, as well as leading non-beauty brands
  • Research niche brands and creative/editorial outlets for the latest trends and inspiration
  • Drives creative brainstorms with cross-functional team to help surface new, innovative ways to create content
  • Maintain awareness of current trends in visual merchandising and cross-channel, and complete in-store site visits to observe counters in action and/or approve production, research trends and materials
  • Maintain awareness of current social and digital trends in the beauty and adjacent spaces



Qualifications:

  • Minimum 10 years of relevant experience
  • BA / BFA in Design, Graphic Arts, or related field
  • Ability to travel up-to 10%
  • Excellent creative and conceptualization skills with an ability to both create unique, diverse content and to adapt existing content for region specific needs
  • Experience in beauty or an adjacent category either from the brand or agency side
  • Expert knowledge and experience in graphic design, art direction, campaign and content concepting
  • Experience with on-set creative direction for photo and video
  • Working knowledge of digital and social platform standards as well as general print design standards
  • Must have excellent skills in creative ideation and implementation of seasonal campaigns as well as daily content delivery and consumer and influencer activation
  • Must have experience working with agency partners, talent, casting and production teams
  • Fluency in Adobe Creative Suite inclusive of Illustrator, InDesign, Photoshop
  • Illustration and animation skills is a plus
  • Experience with video editing and motion-graphics software a plus
  • Knowledge of retail and online environments required
  • Excellent communication, organizational and presentation skills
  • Excellence and proven ability working in a fast-paced and complex environment
Not Specified
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Full Time Retail Sales Merchandiser
Salary not disclosed
El Cajon, CA 2 days ago


Full Time Retail Sales Merchandiser

Job Locations

US-CA-San Diego | US-CA-El Cajon

Primary Posting Location : City

San Diego

Primary Posting Location : State/Province

CA

Postal Code

92101

Primary Posting Location : Country

US

Requisition ID

Position Type

Full Time

Minimum

USD $16.50/Hr.

Maximum

USD $20.00/Hr.

Summary

Full Time Retail Sales Representative

We are hiring a Full Time Retail Sales Representative to collaborate and strategize with store managers to improve sales and execute on client expectations. This Sales Representative will demonstrate outstanding customer service and selling skills by assisting customers, answering questions, and suggesting items of value to build customer loyalty. The ideal candidate is well organized, detail oriented, and able to handle a fast-paced work environment.

Take this opportunity to join North America's leading business solutions provider and build your career, APPLY TODAY!

What We Offer:

  • Full-Time Benefits (Medical, Dental, Vision, Life)
  • 401(k) with company match
  • Training/support and ongoing career development
  • Generous paid time-off

Responsibilities:

  • Develop key relationships with store and market managers
  • Ensure proper product placement that delivers best visibility
  • Successfully secure front end and main aisles presence of client products
  • Analyze business needs to identify growth opportunities
  • Develop sales plans to close sales gaps and deliver results

Qualifications:

  • High School Diploma or GEDor equivalent experience required; Bachelor's Degree preferred
  • Previous retail sales experience preferred
  • Excellent written and verbal communication skills
  • Strong computer skills and daily Internet access
  • Microsoft Office (Word, Excel, Outlook) proficiency

Pay Range $16.50/Hr. - $20.00/Hr.

Job Will Remain Open Until Filled



Responsibilities

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Retail Sales Merchandiser (RSM) is responsible for servicing and selling to retail accounts within an assigned territory to ensure Client standards are met and volume is increased.

Essential Job Duties and Responsibilities

Sales and Merchandising

  • Maintain Client objectives by ensuring secondary placements of product(s) are fully stocked, correctly signed, properly faced, and set to schematics
  • Shelf Standards and Conditions: authorization of items to meet Client shelf schematic standards
  • Meet Client and Company objectives by maintaining full distribution on existing SKUs.
  • Take direction regarding tagging, rotating, and placing POS materials for products on shelf
  • Prepare for and respond to audits
  • Manage time and prioritize for store call coverage
  • Complete accurate and timely paperwork and reports, recaps, itineraries, timesheets, expense reports, etc.
  • May provide feedback for Client audit objectives

Customer Relations

  • Communicate effectively both internally with management and externally with all customers
  • Build rapport with Clients and Customers
  • Field questions and proactively develop action plans to resolve issues

Additional Responsibilities

  • Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
  • Demonstrates high level of quality work, attendance and appearance
  • Adheres to all Company Policies & Procedures and Safety Regulations
  • Adheres to local, state and federal laws
  • Performs the job safely utilizing proper equipment and safety techniques
  • Additional responsibilities as assigned by supervisor related to the position/department

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time.

Supervisory Responsibilities

Direct Reports

This position does not have supervisory responsibilities for direct reports

Indirect Reports

This position does not have guidance or mentoring responsibilities for indirect reports

Travel and/or Driving Requirements

Travel and Driving are essential duties and function of this job

Travel up to 20%

Must maintain current and valid driver's license and valid proof of current insurance.

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required): High School Diploma or GED or equivalent experience

Field of Study/Area of Experience: Basic knowledge of retail merchandising and/or selling

Skills, Knowledge and Abilities

  • Aggressive self-starter with a strong bias for action and results orientation
  • High sense of urgency; strong drive and passion to win
  • Keen attention to detail
  • Excellent customer service, interpersonal and communication skills; position requires daily discussions with customers at all personnel levels.
  • Demonstrated time management skills with the ability to manage multiple tasks
  • Ability to work independently, but also successful team building skills
  • Demonstrate good judgment and show respect for others
  • Works cooperatively with others toward common group objectives, demonstrates respect for the ideas and contributions of other team members, cultivates positive relationships with other associates, and provides assistance and support to others
  • Ability to communicate with email and basic internet skills
  • Adaptability to changing demands, priorities, circumstances and directions
  • Demonstrate commitment to meet or exceed customers' expectations

Environmental & Physical Requirements

Field / Administrative Requirements

Incumbent must be able to perform the essential functions of the job. Work may be performed in an office, field, retail store, or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 50 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).



Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.



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permanent
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Part Time Retail Sales Merchandiser
✦ New
🏢 Advantage Solutions
Salary not disclosed
Virginia Beach, VA 1 day ago


Part Time Retail Sales Merchandiser

Job Locations

US-VA-Virginia Beach

Primary Posting Location : City

Virginia Beach

Primary Posting Location : State/Province

VA

Postal Code

23450

Primary Posting Location : Country

US

Requisition ID

Position Type

Part Time

Minimum

USD $16.50/Hr.

Maximum

USD $19.00/Hr.

Summary

Part Time Retail Sales Merchandiser

We are searching for a self-motivated Retail Sales Merchandiser. This position services and sells to retail accounts within an assigned territory, ensuring Client standards are met and sales volumes are increased. The ideal candidate is independent, ambitious, and driven to succeed. They possess strong sales skills and the confidence to influence key decision makers at the store level. This role works with one of our industry-leading clients in the Consumer Package Good's (CPG) industry with brands in categories such as Grocery, Personal Care, and Frozen Food.

Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people and earning competitive pay! Apply today!

What We Offer:

  • Paid Training and ongoing career development.
  • Mileage reimbursement.

What You'll Do:

  • Flex your organizational skills to build relationships with store personnel, create impactful action plans, and support a positive brand image.
  • Ensure sales are flawlessly executed on time and against client's growth initiatives.
  • Meet and exceed sales goals by increasing in-store visibility of client products and promotions.
  • Ensure products are always available by maintaining merchandising and display standards.
  • Implement innovative marketing strategies that drive product positioning and awareness.

Qualifications:

  • High school diploma, GED, or 1-2 years of retail sales or merchandising experience.
  • Excellent customer service and interpersonal skills as this position requires daily discussions with customers at all personnel levels.
  • Demonstrated ability to multi-task, elevated sense of urgency, and attention to detail.
  • Adaptability to changing demands and client goals.
  • Strength working independently, but also as a member of the larger company team.

Job Will Remain Open Until Filled



Responsibilities

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Retail Sales Merchandiser (RSM) is responsible for servicing and selling to retail accounts within an assigned territory to ensure Client standards are met and volume is increased.

Essential Job Duties and Responsibilities

Sales and Merchandising

  • Maintain Client objectives by ensuring secondary placements of product(s) are fully stocked, correctly signed, properly faced, and set to schematics
  • Shelf Standards and Conditions: authorization of items to meet Client shelf schematic standards
  • Meet Client and Company objectives by maintaining full distribution on existing SKUs.
  • Take direction regarding tagging, rotating, and placing POS materials for products on shelf
  • Prepare for and respond to audits
  • Manage time and prioritize for store call coverage
  • Complete accurate and timely paperwork and reports, recaps, itineraries, timesheets, expense reports, etc.
  • May provide feedback for Client audit objectives

Customer Relations

  • Communicate effectively both internally with management and externally with all customers
  • Build rapport with Clients and Customers
  • Field questions and proactively develop action plans to resolve issues

Additional Responsibilities

  • Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
  • Demonstrates high level of quality work, attendance and appearance
  • Adheres to all Company Policies & Procedures and Safety Regulations
  • Adheres to local, state and federal laws
  • Performs the job safely utilizing proper equipment and safety techniques
  • Additional responsibilities as assigned by supervisor related to the position/department

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time.

Supervisory Responsibilities

Direct Reports

This position does not have supervisory responsibilities for direct reports

Indirect Reports

This position does not have guidance or mentoring responsibilities for indirect reports

Travel and/or Driving Requirements

Travel and Driving are essential duties and function of this job

Travel up to 20%

Must maintain current and valid driver's license and valid proof of current insurance.

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required): High School Diploma or GED or equivalent experience

Field of Study/Area of Experience: Basic knowledge of retail merchandising and/or selling

Skills, Knowledge and Abilities

  • Aggressive self-starter with a strong bias for action and results orientation
  • High sense of urgency; strong drive and passion to win
  • Keen attention to detail
  • Excellent customer service, interpersonal and communication skills; position requires daily discussions with customers at all personnel levels.
  • Demonstrated time management skills with the ability to manage multiple tasks
  • Ability to work independently, but also successful team building skills
  • Demonstrate good judgment and show respect for others
  • Works cooperatively with others toward common group objectives, demonstrates respect for the ideas and contributions of other team members, cultivates positive relationships with other associates, and provides assistance and support to others
  • Ability to communicate with email and basic internet skills
  • Adaptability to changing demands, priorities, circumstances and directions
  • Demonstrate commitment to meet or exceed customers' expectations

Environmental & Physical Requirements

Field / Administrative Requirements

Incumbent must be able to perform the essential functions of the job. Work may be performed in an office, field, retail store, or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 50 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).



Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.



CONNECT TO YOUR CAREER

Not ready to apply? Connect with us for general consideration.

temporary
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