Capcenter Refinance Jobs in Usa

CapCenter is seeking a Closing Consultant to help pursue our mission: simplifying the homeownership journey with consolidated services, transparent pricing, and most importantly, a client-centric philosophy. This is a high growth role that we actively promote into operations and sales opportunities within 18 months.

In the Closing Consultant role, you’ll be the primary point of contact for CapCenter clients who are on the path to close a loan. Closing Consultants analyze our clients’ applications and supporting documents to ensure each loan meets our rigorous underwriting standards. Alongside your analysis, you’ll guide our clients, working internally with realtors, loan officers, underwriters, and insurance advisors so that all parties are set up for success at closing.

Here’s what you’ll need to know about the role, our team, and what it takes to succeed at CapCenter.

You will



In your first 30 days, you will:

• Secure an NMLS license (we’ll sponsor it!)
• Become a subject matter expert on lending
• Complete our introductory Consultative Sales training course

In your first 90 days, you will:

• Act as a trusted advisor and advocate for our clients as they prepare for closing
• Work collaboratively with others to ensure accuracy and efficiency at each step of the way
• Build on your communications and underwriting knowledge through learning modules, proprietary training, and live coaching
• Complete a self-assessment to build a blueprint for career progression at CapCenter

You are

• A critical thinker: we’re happy to teach the content, but you should be hungry to learn, comfortable thinking on your toes, and adept at solving problems.
• A communicator: most Americans buy less than five homes in their life – it's critical that you build trust, distill complex financial concepts simply, and listen actively.
• Self-aware: you’re looking for an opportunity to develop your strengths and weaknesses
• Driven to help others: you want to do good
• Ambitious: you want to do well
• A college graduate with a bachelor's degree

We hire for talent, not experience. You should be a solutions-oriented thinker who is not afraid to roll up your sleeves and tackle challenging problems.

You’ll get

• NMLS Certification
• Competitive salary, variable pay & annual bonus
• 401k (with matching!), health, dental, & vision
• Training to learn the home-ownership experience back to front.
• To participate in cross-functional collaboration that fosters lateral and vertical career growth
• The opportunity to help people through one of the most stressful and important transactions of their lives.

Our culture is growth oriented. Past Loan Analysts have been promoted into sales, operations, team lead, and market management roles.

Position Overview

The Vice President of Mortgage Production has end-to-end ownership of CapCenter's direct-to-consumer lending operation, leading all functions from initial customer engagement through loan closing. This role oversees loan consultants, processing, underwriting, and closing consultants—ensuring seamless coordination across teams to deliver exceptional borrower experiences, industry-leading cycle times, and consistent volume growth.

Key Responsibilities

End-to-End Production Ownership

• Own all production KPIs: funded volume, pull-through rates, cycle time, cost per loan, and customer satisfaction
• Ensure smooth handoffs and coordination between loan consultants, processors, underwriters, and closing consultants
• Identify and eliminate bottlenecks across the entire loan lifecycle
• Balance capacity across functions to match pipeline demand and prevent backlogs

Loan Consultant Leadership

• Oversee the team responsible for converting inbound leads into qualified applications
• Develop consultative sales processes aligned with CapCenter's direct-to-consumer model
• Establish conversion benchmarks, call quality standards, and performance accountability
• Drive coaching and development programs that improve close rates and customer experience

Processing and Closing Management

• Oversee closing consultants responsible for final borrower communication and document coordination
• Lead processing and underwriting teams to meet quality and turn-time standards
• Ensure consistent application of investor guidelines and agency requirements
• Monitor condition quality, revision rates, and first-submission approval rates
• Partner with leadership on underwriting policy decisions and guideline interpretation

Operational Excellence & Technology

• Champion process improvements, automation, and technology adoption across all production
• Partner with IT and vendors on Encompass optimization and workflow enhancements
• Leverage data and reporting to identify trends, diagnose issues, and drive continuous improvement
• Support AI and automation initiatives that increase efficiency without sacrificing quality

Marketing & Capacity Planning

• Collaborate with marketing on lead flow forecasting and alignment with production capacity
• Provide feedback on lead quality and channel performance to optimize acquisition spend
• Develop staffing models and capacity plans based on volume projections and seasonal trends

Strategic Leadership

• Develop and manage production budgets across all functions
• Report to executive leadership on production performance, trends, and strategic opportunities
• Represent production in cross-functional decisions affecting the borrower journey
• Evaluate new products, process changes, or technology investments from a production feasibility perspective

Compliance & Quality Control

• Ensure all production activities meet federal and state regulatory requirements
• Partner with compliance and QC on audit findings, loan file quality, and fair lending
• Maintain appropriate controls around disclosures, documentation standards, and investor guidelines

Qualifications

Required

• 12+ years in mortgage lending with progressive leadership across multiple functions
• Direct management experience in at least two of: sales/origination, processing, underwriting, or closing
• Proven success in a direct-to-consumer, centralized, or call center lending environment
• Deep knowledge of conventional and government loan programs and AUS systems (DU, LPA, FHA TOTAL, VA)
• Strong understanding of investor guidelines and secondary market requirements
• Experience with Encompass or similar LOS platforms
• Data-driven, metrics-focused leadership style
• Active NMLS license

Preferred

• Experience leading full production operations (sales through closing) in a single role
• Background in process improvement, lean operations, or Six Sigma methodologies
• Familiarity with AI/automation applications in mortgage lending
• Track record of significant cycle time reduction or pull-through improvement

Position Summary

The Mortgage Servicing Administrator performs day-to-day loan servicing functions for CapCenter’s mortgage servicing portfolio, with a primary focus on escrow administration, payment processing, and custodial account management. This role is critical to ensuring compliance with GSE servicing requirements (Fannie Mae and Freddie Mac) and maintaining accurate borrower account records within CapCenter’s servicing platform.

The ideal candidate brings hands-on experience in mortgage loan servicing operations, a strong understanding of escrow management workflows, and the ability to execute detailed procedures in a regulated environment. Essential duties and responsibilities include but are not limited to the following.

Escrow Administration

• Perform annual escrow analyses, including surplus disbursements, shortage collection, and deficiency resolution in accordance with RESPA requirements.
• Process escrow disbursements for property taxes, homeowner’s insurance, mortgage insurance, and flood insurance, ensuring timely payments to taxing authorities and insurance carriers.
• Monitor escrow accounts for accuracy, reconcile discrepancies, and resolve borrower inquiries related to escrow balances and adjustments.
• Manage escrow cushion calculations and ensure compliance with aggregate accounting requirements.
• Process insurance loss draft claims and track disbursement of funds for property repairs.

Payment Processing & Loan Administration

• Process and apply borrower payments including regular monthly payments, principal curtailments, and payoff proceeds.
• Monitor and manage suspense accounts, ensuring unapplied funds are properly resolved within required timeframes.
• Process ACH/recurring payment enrollments and manage payment reversals, NSF transactions, and payment corrections.
• Assist with loan boarding activities for newly originated or acquired loans, verifying data integrity across servicing system fields.
• Generate and distribute periodic borrower statements, payment histories, and year-end tax documents (1098s).

Custodial Accounting & Reporting

• Support custodial account reconciliation processes, ensuring proper separation between investor funds (P&I and T&I custodial accounts) and corporate operating accounts.
• Assist with preparation of investor remittance files and reporting to Fannie Mae and Freddie Mac as required.
• Maintain accurate records supporting net servicing fee calculations and servicer revenue recognition.

Compliance & Quality Control

• Execute servicing functions in compliance with Fannie Mae Servicing Guide, Freddie Mac Servicing Guide, RESPA, TILA, Regulation E, and other applicable federal and state regulations.
• Participate in quality control reviews and internal audits, assisting with remediation of identified deficiencies.
• Maintain organized documentation and audit trails for all servicing transactions.
• Assist with regulatory exam preparation and respond to examiner information requests as directed.

Borrower Communication & Support

• Serve as a point of contact for borrower inquiries related to escrow, payment application, and general servicing questions.
• Draft and process borrower correspondence including escrow analysis statements, payment change notices, and regulatory disclosures.
• Support early-stage delinquency outreach and loss mitigation intake activities as needed.

Required Qualifications

• Minimum 2–4 years of experience in mortgage loan servicing operations.
• Demonstrated experience in escrow administration, including annual escrow analysis, tax and insurance disbursements, and escrow shortage/surplus processing.
• Working knowledge of RESPA, TILA, Regulation E, and GSE servicing requirements (Fannie Mae and/or Freddie Mac).
• Experience with mortgage servicing platforms (FICS Mortgage Servicer experience strongly preferred).
• Proficiency in Microsoft Office Suite, particularly Excel for reconciliation and data validation tasks.
• Strong attention to detail and ability to work accurately in a deadline-driven, compliance-focused environment.
• Bachelor’s degree in business, finance, or related field preferred.

Preferred Qualifications

• Experience working within a Fannie Mae or Freddie Mac approved servicer environment.
• Familiarity with custodial accounting practices and investor reporting.
• Experience with loan boarding, payoff processing, and suspense account management.
• Knowledge of collections and early-stage loss mitigation procedures.
• Prior experience in a start-up or build-out servicing operation.

Role Title: Creative Marketing Associate / Digital Brand Coordinator

Company: T HENRI

Please do not apply if you do not meet the required experience level or technical qualifications listed below:

Mandatory Experience Requirements

• Minimum 5+ years of professional experience in digital marketing and graphic design; this includes Adobe Illustrator InDesign Photoshop.
• Must demonstrate proven industry experience within luxury, fashion, or premium consumer brands preferred
• Applicants must provide a strong professional portfolio showcasing high-level creative execution
• Applicants must provide previous workplace references

Role Overview

T HENRI is seeking a highly creative, design-driven professional with exceptional speed and technical mastery in Adobe Illustrator, InDesign, and Photoshop.

The Creative Marketing Associate / Brand Coordinator is responsible for executing visual communication across all brand touch points while supporting marketing strategy, e-commerce operations, and wholesale partner engagement.

This role requires refined aesthetic judgment, meticulous attention to detail, and the ability to produce luxury-level creative assets efficiently within a fast-paced environment. The ideal candidate balances strong creative instincts with operational precision and strategic awareness.

Core Creative Responsibilities

• Develop high-level graphic design assets across digital, print, and experiential brand channels
• Produce marketing visuals, campaign layouts, and product presentation materials with speed and accuracy
• Maintain visual consistency and uphold luxury brand standards across all platforms
• Translate creative direction into polished, production-ready artwork
• Execute rapid revisions and multi-format design adaptations

Digital & Paid Media

• Create, resize, and optimize digital assets for Meta, Google, website, email, catalogs, and line sheets
• Reformat creative copy and visual assets based on campaign performance insights
• Organize and maintain structured Dropbox systems for internal and wholesale access
• Support paid media campaigns with aligned creative direction and cohesive landing page execution

Social Media Management

• Design and execute monthly content calendars for Instagram, Facebook, and Pinterest
• Create elevated post layouts, write refined copy, schedule content, and monitor engagement
• Maintain consistent luxury brand presentation across all social platforms
• Adapt creative direction to evolving trends while preserving premium positioning

E-Commerce & Wholesale Website Management

• Maintain and update retail and wholesale Shopify platforms
• Design and build new collection landing pages with strong visual storytelling
• Update product pages, optimize imagery, and ensure cohesive brand presentation
• Support SEO initiatives, navigation refinement, and digital merchandising execution

Email Marketing (Klaviyo)

• Design and deploy monthly campaigns for retail and wholesale audiences
• Build, refine, and optimize automated email flows
• Analyze performance metrics and adjust creative strategy accordingly

Marketing Strategy & Campaign Development

• Assist in developing annual marketing plans and rollout strategies
• Concept and support photoshoots, including layout, visual direction, and asset production
• Oversee campaign creative production and asset organization
• Coordinate with vendors and internal teams to ensure deliverables and timelines are met

Wholesale Marketing Support

• Design and distribute seasonal marketing assets to retail partners and distributors
• Create and update line sheets, catalogs, price lists, and order forms
• Maintain organized Dropbox libraries for authorized retailers
• Assist with in-store activations, POP design, and custom display concepts

Experiential Marketing & Trade Shows

• Support planning and creative execution of national and international trade shows
• Design and produce exhibition marketing materials
• Coordinate booth visuals, logistics, and appointment scheduling

Product Development Support

• Layout certificate artwork and technical sheets using T HENRI templates
• Design silk cloth artwork and packaging inserts
• Prepare production specification files with visuals and copy per SKU
• Support collaboration projects with aligned visual communication materials

Required Skills & Qualifications

• Expert-level proficiency in Adobe Illustrator, InDesign, and Photoshop with exceptional speed and precision
• Strong graphic design portfolio demonstrating luxury-level aesthetic execution
• Proficiency in Shopify, Klaviyo, Meta Ads Manager, Google Ads, and Dropbox
• Advanced organizational and multitasking capabilities
• Exceptional attention to detail and strong design sensibility
• Ability to balance creative direction with strategic marketing objectives

Work Schedule

• Full-time, Monday through Friday, 9:00 AM – 6:00 PM
• Occasional weekend work required for events, launches, and trade shows

Our client, a luxury women's contemporary label based in Miami, FL, is looking for a Sales Associate to join their team!

Position Overview

As a Sales Associate at our new Miami Design District boutique, you will play a vital role in bringing the brand to life. You are a passionate ambassador of style and service, cultivating meaningful relationships, delivering an exceptional client experience, and contributing to the success of our new retail boutique. This role requires a dynamic individual who embodies the brand’s spirit- refined, confident, and deeply client centric and focused, with an appreciation for heritage and a desire to exceed expectations in every interaction.

Key Responsibilities

• Deliver a Refined Client Experience: Welcome every client with warmth and attentiveness, ensuring an exceptional in-store journey that reflects the brand integrity and heritage of the brand.
• Achieve and Exceed Goals: Consistently meet and exceeds monthly and seasonal individual and boutique sales targets, actively contributing to business growth and success.
• Drive Performance Excellence: Exceed personal KPI goals by delivering the highest level of service, cultivating meaningful and intentional connections, while maintaining impeccable quality in every client interaction.
• Embody the Selling Ceremony: Provide a personalized and inspiring client experience by sharing product and expert knowledge of the collections, styling inspirations and heritage that define the brand.
• Cultivate Lasting Relationships: Utilize CRM tools to capture meaningful client data, personalize outreach, and strengthen long-term relationships rooted in trust and authenticity.
• Proactive Outreach: Proactively reaching out to clients, following up on requests, product demands and ensuring thoughtful communication that enhances loyalty.
• Collaborate with Purpose: Partner with Store Manager and team members to foster open communication, teamwork, and a positive boutique environment that supports shared goals and a seamless client experience.
• Uphold Brand Integrity: Maintain the highest security and operational standards to ensure the integrity of clients, colleagues, and merchandise.
• Support Visual Excellence: Contribute to the presentation, boutique cleanliness and maintenance of all displays in accordance with visual guidelines, ensuring the boutique embodies the brand’s refined aesthetic.
• Operational Support: Assist in daily operations by maintaining a clean, well-organized stockroom, consistent product flow, inventory accuracy and POS effectiveness that support the in-store experience.
• Embody the Image: Represent the brand with poise, professionalism, and adherence to company standards and policies, reflecting commitment to timeless style, heritage and authenticity.

Qualifications

• Minimum 2-3 years of experience in luxury retail, fashion styling or client-facing sales.
• Proven ability to drive sales while providing an elevated, relationship driven client experience.
• Strong interpersonal and communication skills with a polished, professional and respectful demeanor
• Self-motivated, adaptable, and collaborative with a positive, proactive approach.
• Strong organizational, multitasking, and follow-up abilities with great attention to detail.
• Positive, collaborative attitude with a team-oriented mindset.
• Ability to adapt and thrive in a fast-paced, growing, dynamic retail environment.
• Flexibility to work evenings, weekends, and holidays as required by business needs.

You can use to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

**This role is hybrid requiring in-office work based in Irving, Texas**

The Director - Visual and Merchandising Presentation executes the brand’s merchandise presentation strategy to maximize sales, optimize inventory turnover, and improve store labor efficiency. This role leads the end-to-end development of store planograms and drives the testing and refinement of visual initiatives designed to increase customer engagement and profitability. Serving as a key bridge between the field and executive leadership, they align visual standards with corporate business objectives. The director manages the visual merchandising budget and expense forecasting while staying at the forefront of industry trends. This role oversees strategic vendor partnerships and leads the development of innovative store fixtures to enhance product storytelling and durability. In collaboration with Real Estate and Store Floor Planning, they optimize store layouts and remodels to ensure every physical touchpoint delivers a high-impact brand experience and a seamless customer journey.

Responsibilities

Visual & Merchandise Presentation

• Lead the Visual Innovation Lab, serving as the primary architect for physical brand storytelling. Orchestrate the development of immersive product presentations that bridge the gap between creative vision and in-store execution for all retail locations.
• Direct the end-to-end visual merchandising strategy to maximize top-line sales and margin performance, leveraging data-driven presentation standards to optimize inventory productivity and operational efficiency.
• Manage the creation and maintenance of store planograms for all store formats, overseeing new and existing product merchandising and presentation direction
• Ensure accurate execution of new product introduction and product exit strategies through creation of merchandising direction, including strategic placement of product and supportive presentation elements
• Direct the development and implementation of visual merchandising standards to drive brand consistency. Establish high-performance benchmarks that balance premium brand aesthetics with strategic space optimization to maximize square-footage productivity.
• Develop, test, launch, and refine new initiatives to drive store engagement and profitability
• Build and sustain key relationships with executive leadership teams and communicate effectively with stakeholders throughout all levels of the organization to drive alignment and understand their strategic business initiatives to support with visual merchandise presentation
• Be the conduit between Merchandising, Marketing, and Digital to ensure a frictionless omni customer experience
• Oversee the capital investment strategy for fixture innovation to support future seasonal sets and long-term retail evolution.
• Responsible for planning and forecasting expense budgets associated with everyday product presentation, as well as any new fixtures needed for future sets
• Maintain a current and thorough understanding of best-in-class practices and trends in visual merchandising, presentation, and décor
• Collaborate with store floor planning and real estate on refinement of layouts of merchandising aspects of new stores and remodels
• Proactively identify operational improvements and work to formulate, propose, influence, and implement necessary changes
• Other duties as assigned

Qualifications

• Bachelor's degree or equivalent experience
• Microsoft Office Suite; including PowerPoint and Outlook
• 10+ years of retail leadership experience
• Experience in customer experience design and visual merchandising development
• Proven ability to influence change across the organization by developing collaborative relationships with others, anticipate barriers to progress and proactively reroute, and build a brand through a culture of service and operational excellence
• Strong leader with strategic business management skills, who can appropriately shift between tactical and strategic perspectives
• Results oriented, comfortable with ambiguity and possess versatile communication styles
• Ability to manage, engage, and develop a diverse team, working collaboratively with business partners and customers, sharing ideas and developing plans in line with the company mission and merchandise strategy
• Ability to influence, lead, motivate, establish project schedules, and execute within specified timeline
• Success with interpreting data, turning insight into action, delivering on budgets and expense control

Preferred

• Passionate customer advocate with strong leadership presence
• Experience developing executive presentations and storytelling
• Initiative-taker, elevated level of energy, motivated, and is able to work independently
• Ability to mobilize teams into action and manage multiple projects with demanding platforms
• Forward thinking, challenges the status quo and innovates to find a better way
• Creates environment where team members enjoy being on the team

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at and . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-8 MICHAEL).

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Position: Product Designer

Location: San Clemente, CA

Experience: 2–4 years

Company Overview

FutureStitch is a fully vertical circular manufacturer that believes business should be a force for good. We design, develop, and manufacture advanced circular-knit products for leading global brands including Stance, New Balance, the NBA, and MLB. From our research partnerships at MIT to our Oceanside manufacturing facility that employs second-chance hires, FutureStitch is recognized as one of the most innovative knitting manufacturers in the world.

In 2026, FutureStitch will launch a global base layer collection for New Balance and unveil a new in-house brand, SECONDS, as we expand beyond socks into accessories, base layers, and underwear.

SECONDS is a regenerative design collective built on the power of second chances for both people and the planet. Through circular manufacturing and advanced recycling technologies, we transform waste into feedstock, creating performance-driven apparel and accessories designed to scale responsibly.

Position Summary

The Product Designer will support the design and development of performance-driven softgoods across socks, accessories, base layers, and underwear. This role is focused on product and industrial design execution, including block development support, construction refinement, and material application, with supporting graphic execution as needed.

The Product Designer will contribute across research, ideation, development, and commercialization. This role partners closely with internal teams, overseas factories, and brand partners including New Balance, FootJoy, and SECONDS to help bring product concepts into production.

Key Responsibilities

• Support product and industrial design efforts across socks, accessories, base layers, and underwear
• Contribute to concept development, sketching, and ideation for seasonal and special projects
• Assist with block development, construction refinement, and material selection under senior guidance
• Research materials, yarns, trims, and fabrications to support performance and development needs
• Create and update design files, CADs, and tech packs that clearly communicate intent to development teams and factory partners
• Participate in sample reviews and provide clear, organized feedback related to construction and fit
• Collaborate with product development, merchandising, and project management teams to support timelines and execution
• Support graphic and color design needs as required, including sock graphics, branding elements, packaging, and presentations
• Maintain organization of samples, files, and seasonal assets
• Stay informed on market trends, materials, and competitive product to support design direction

Key Outcomes

• Q2 2026: Support development of winter accessory concepts for New Balance, assisting with construction refinement and material testing
• Q3 2026: Support final design execution for the SECONDS launch assortment, ensuring files and samples are production-ready
• Q4 2026: Contribute to future-season accessory and product ideation through research, sketches, and early concept development

Experience and Skills

• 2–4 years of experience in product design, industrial design, or softgoods design within apparel or accessories
• Good taste in product design and color applications
• Foundational understanding of construction, fit, and materials, with interest in performance product
• Ability to contribute creatively while working within established design systems and direction
• Comfortable managing multiple projects and deadlines in a collaborative environment
• Receptive to feedback and motivated to learn and grow
• Strong organizational skills and attention to detail
• Portfolio demonstrating product-focused work, including construction thinking and material exploration. Graphic work is a plus
• Ability to adapt design work across multiple brands and aesthetics
• Proficiency in Adobe Creative Suite including Illustrator and Photoshop. CAD or 3D tools are a plus
• Experience creating or assisting with tech packs and production files

FRAME is a modern fashion brand celebrated for its refined, effortless aesthetic. Since its founding in 2012, FRAME has become synonymous with contemporary luxury rooted in quality craftsmanship and cultural relevance.

Bridging California ease and Paris sophistication, FRAME draws inspiration from art and design, creating collections with a timeless yet modern sensibility.

Beyond fashion, the world of FRAME continues to expand through meaningful collaborations with cultural institutions from hotels to auction houses.

Today, FRAME is recognized globally for its ready-to-wear, denim, and accessories, with more than 20 stores across North America, Europe, and Asia, and distribution through leading department stores and boutiques worldwide.

The Technical Design Manager, RTW will lead the technical design process across Ready-to-Wear categories, ensuring the highest standards of fit, construction, and garment quality throughout development and production. This role is responsible for managing the Technical Design team while also maintaining hands-on involvement in the development process, particularly within Cut & Sew, and supporting additional categories as needed.

The ideal candidate is highly detail-oriented, collaborative, and experienced in managing multiple seasons of development simultaneously. This individual will partner closely with Design, Product Development, and Production teams to translate creative concepts into well-executed garments that meet brand standards, fit expectations, and production timelines.

This role plays a critical part in maintaining consistency, efficiency, and technical excellence across the product lifecycle while helping to refine processes and support the continued growth of the technical design function.

Responsibilities

• Lead and manage the Technical Design team for RTW
• Independently manage technical design workload for Cut & Sew and support team on other categories as needed.
• Lead and manage fittings to ensure alignment with design vision and garment functionality.
• Manage Proto, SMS and bulk tech packs/ fittings flowing to vendors for multiple seasons at a time.
• Deliver complete, accurate, and timely fit comments via tech packs, including necessary points of measure, annotated sketches, and digital images.
• Ensure consistent and proper fit throughout development by providing vendors with image-driven fit corrections, referencing vendor patterns, and applying best practices for pattern shape and balance.
• Organize and delegate seasonal storage and maintenance of all fit samples.
• Spec and evaluate samples prior to fittings. Delegating and collaborating with the team as necessary.
• Manage timelines to support seasonal development calendars and on-time deliveries
• Implement and refine technical design processes to improve efficiency and accuracy
• Analyze recurring fit or production issues and implement long-term solutions
• Additional responsibilities as necessary.

Technical Skills & Abilities

• Strong proficiency in identifying and communicating precise fit corrections.
• In-depth knowledge of garment construction standards and manufacturing processes.
• Proficient in Microsoft Office Suite, including Excel and Word.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and a proactive approach to troubleshooting.
• Effective and collaborative team player with excellent interpersonal skills.
• Exceptional organizational and time management skills; able to prioritize in a fast-paced environment.
• Ability to adhere to established processes while identifying and suggesting process improvements.
• Strong understanding of fitting priorities and managing work flow.
• Bluecherry experience is a plus.

Education & Experience

• 5–10+ years of technical design experience in contemporary or premium apparel
• Strong expertise in garment construction, grading, patternmaking, and fit evaluation
• Experience managing multiple categories

Join the hospitality team at Juneberry Ridge working to change the way the world grows.

This is a role for a seasoned hospitality professional with a passion for nature-led experiences and a commitment to excellence. As our Director of Hospitality, you will serve as a creative and operational partner to the Chief Strategy Officer (“CSO”)—leading the planning, development, and execution of hospitality, lodging, culinary, and farm-immersion programming at Juneberry Ridge (“JBR”).

You will guide our team into the next chapter of growth by elevating service standards, implementing strong systems, and shaping experiences that reflect our identity as a regenerative farm, education center, and guest destination. You will work closely with the Executive Chef, Private Events Manager, F&B Manager, and Marketing Manager to plan ahead, design new offerings, refine operations, and ensure delivery of exceptional guest experiences.

This role is ideal for someone who brings industry expertise from high-end hospitality or nature-based retreat settings, who thrives at the intersection of planning and execution, and is driven to build a destination known for its authenticity, creativity, and service excellence.

Empathy for others, creative thinking, operational discipline, and a deep interest in the entire guest journey are essential qualities for this role. Your success requires strong collaboration with culinary, farm, events, marketing, and leadership colleagues across our organization.

ESSENTIAL DUTIES:

Guest Experience Excellence

● Oversee guest communications, pre-arrival coordination, and onsite service execution.

● Curate and drive innovation across food and beverage programs, especially working with the executive chef to amplify our farm-to-table creativity, innovation, and excellence. 

● Be the leader who elevates our FOH service standards and ensures team performance is rooted in excellence, authenticity, warmth, and professionalism.

● Partner with the culinary and events teams to ensure seamless flow across dining, lodging, and activities.

● Regularly assess guest feedback and drive continuous improvements.

● Frequently lead and participate in guest-facing programming (including a mix of weekdays, weekends, and evenings) to ensure quality, solve problems, build guest relationships, and train your team by example.

Advance Planning & Program Development

● Lead 3/6/12/24-month hospitality planning for our lodging, dining, events, and farm-immersion experiences.

● Translate strategic direction from the CSO into detailed service plans, staffing models, calendars, and implementation schedules.

● Design and refine guest experiences that integrate nature, culinary expression, wellness, and education.

● Collaborate with marketing to ensure programs are well-defined, timely, and accurately represented.

Operational Excellence & Systems Leadership

● Build and maintain SOPs across hospitality functions—dining, lodging, event delivery, guest touchpoints, and activities.

● Establish training plans and service education programs aligned with upscale to luxury standards set for our unique style of farm-inspired hospitality.

● Lead scheduling and labor allocations in alignment with programming and financial targets.

● Support the implementation of operating systems, service standards, and performance measurement practices.

● Ensure the cleanliness, safety, readiness, and presentation of all hospitality spaces.

Financial & Administrative Discipline

● Manage procurement planning and cost controls aligned with each service.

● Lead monthly inventory and cost management for hospitality department.

● Lead hospitality budget management and forecasting aligned to financial targets and adjusted to seasonal programming goals.

● Maintain vendor relationships and negotiate contracts that support quality and efficiency.

● Ensure compliance with safety, licensing, and regulatory requirements.

Team Leadership & Collaboration

● Coach and develop hospitality staff to strengthen execution, accountability, and professional growth.

● Partner with the CSO to develop team culture and leadership practices. 

● Facilitate cross-department communication, ensuring strong collaboration between farm, culinary, education, marketing, and hospitality functions.

● Lead training, onboarding, and performance evaluations for hospitality team members.

A TYPICAL WEEK:

● Lead team meeting to review upcoming programs and discuss guest and operational needs 

● Observe service flow and coach staff on hospitality standards.

● Coordinate with marketing to seed future programs with enticing seasonal highlights and program innovations.

● Walk lodging and event spaces to verify readiness, presentation, and safety.

● Connect with guests, solve problems in real time, and refine guest service opportunities.

● Analyze inventory levels plan procurement needs with Executive Chef and F&B Manager.

● Review month-end financial reporting and note variances vs. budget plan 

● Meet with the CSO to align on strategic initiatives, future offerings, and operational improvements.

QUALIFICATIONS:

● 7–10+ years of experience in hospitality leadership, preferably in boutique lodging, culinary-driven destinations, wellness retreats, or nature-based hospitality.

● Experience building and managing service standards, SOPs, and training systems.

● Strong operational and administrative skills paired with creative program development.

● Ability to work flexible hours, including evenings, weekends, and holidays.

● Confidence communicating with guests, staff, and cross-functional partners.

● High integrity, professionalism, and alignment with our mission and values.

● Must pass a background check.

DETAILS & BENEFITS:

● Full-time, 45 hours per week, full benefits.

● Fully paid (no-premium) healthcare (individuals and families).

● Fully paid life insurance.

● Fully paid vision (individuals only).

● 18 PTO days + 8 recognized holidays.

OUR CORE VALUES:

● Be Joyful

● Integrity

● Pioneering

● Accountability in All We Do

● Learn, Educate, and Share

● Willful and Enthusiastic Stewardship

● Teamwork