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Product Manager – AI & Decision Science (Hybrid | 4 Days Onsite)

Optomi, in partnership with a leading enterprise organization specializing in advanced analytics and decision science, is seeking a Product Manager to lead the development and launch of a new AI-driven product within an emerging analytics portfolio. This role is ideal for a technically fluent product leader who thrives in a matrixed Agile environment and excels at translating complex AI and statistical models into scalable, business-facing solutions.

You’ll work closely with decision scientists, data engineers, software engineers, and UX partners to deliver measurable business impact while managing product strategy, backlog prioritization, experimentation, and multi-release roadmaps.

Why you’ll love this opportunity

• Impact Enterprise Decision-Making: Work on AI-powered products that directly influence forecasting, optimization, and strategic business outcomes.
• Collaborative Environment: Partner across cross-functional teams including Decision Science, Data Engineering, Software Engineering, UX, and executive stakeholders.
• Professional Growth: Own a 0→1 AI product within a scaling Agile/SAFe environment while shaping long-term product strategy.
• Technically Engaging: Dive deep into machine learning models, AI agents, forecasting methodologies, and data-driven experimentation alongside expert technical teams.

What you bring

• 7+ years of experience as a Product Manager leading technology-based data, analytics, or software products in enterprise or multi-matrix environments.
• AI & Analytics Expertise: Strong familiarity with statistical/ML concepts, forecasting, optimization, and data visualization.
• Technical Fluency: Ability to query and analyze data (SQL, Python preferred) and participate in detailed technical discussions with engineers and data scientists.
• Agile Mindset: Proven experience leading cross-functional agile teams and managing roadmaps in a matrixed environment.
• Business Translation Skills: Demonstrated ability to convert complex analytical methodologies into customer-facing features and measurable business outcomes.
• Stakeholder Mastery: Excellent communication skills with the ability to simplify complex AI concepts into clear, actionable recommendations for executive audiences.
• User-Centric Approach: Experience incorporating user research, usability testing, and market insights into product strategy and backlog prioritization.

What you’ll do

• Own the Backlog: Prioritize and manage features for an AI-driven decision science product, balancing experimentation, innovation, and business value delivery.
• Bridge Business & Tech: Act as the primary link between enterprise stakeholders and technical teams to translate analytical models into scalable product capabilities.
• Drive the Roadmap: Define product vision and multi-release roadmaps aligned to measurable KPIs and OKRs.
• Collaborate on Execution: Partner with engineering, data science, and UX teams to scope solutions, guide experimentation, and deliver high-quality releases on time.
• Lead Agile Ceremonies: Participate in and support sprint planning, backlog refinement, PI Planning, and roadmap sessions within a scaling Agile environment.
• Ensure Product Integrity: Guide AI model evaluations, A/B testing, and solution validation to ensure accuracy, reliability, and measurable business impact.

Senior Manager, Journey Optimization

Mason, OH, United States

Full time Schedule

$76,200 - $127,000 Annually*

* based on job, location, and schedule

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Senior Manager, Journey Optimization Analytics delivers analytical insights into emerging customer experience trends, process improvements, and contact center optimization opportunities. The role leads operational analytics, customer experience analytics, and exploratory optimization initiatives to drive measurable impact. The Senior Manager supports enterprise-wide strategic initiatives and collaborates cross-functionally to achieve business objectives.

The Senior Manager, Journey Optimization Analytics brings advanced analytics expertise, ideally within a retail or financial services contact center environment. The role demonstrates a proven track record of developing and implementing strategies that drive financial value, improve customer experience, or both.

What You Will Do

• Apply advanced analytical techniques—including exploratory, diagnostic, and predictive methods—to identify the key drivers of customer behavior and operational performance.
• Translate complex data into clear, compelling insight narratives that influence decision-making across the organization.
• Lead multiple concurrent analytical workstreams, delivering high-impact insights on time in a fast-paced environment.
• Build and maintain strong relationships with internal stakeholders, external partners, and vendors to support the execution of MCCS strategies and initiatives.
• Leverage technology and analytics tools to streamline processes, improve operational efficiency, and enhance the quality and speed of insight delivery.
• Identify and champion improvements to analytical processes, tools, and data infrastructure to increase team effectiveness and business impact.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Advanced Analytics & Modeling: Demonstrated expertise in exploratory, diagnostic, and predictive analytics to identify drivers of customer behavior and operational performance, with the ability to translate complex analyses into measurable business impact.

End-to-End Data Management: Strong capability to source, prepare, and transform raw data; design efficient data schemas; and develop robust analytical workflows that move seamlessly from data extraction to executive-ready insights.

Strategic Thinking & Business Acumen: Proven ability to align analytical insights to enterprise strategy, identify financial and customer experience opportunities, and develop data-driven recommendations that advance organizational objectives.

Customer Experience & Contact Center Optimization: Deep understanding of customer behavior and contact center operations, with the ability to uncover trends, improve processes, and drive optimization initiatives that enhance service delivery and financial outcomes.

Insight Communication & Executive Storytelling: Exceptional ability to translate complex data into clear, concise, and compelling narratives that influence stakeholders and senior leaders across the organization.

Cross-Functional Collaboration & Influence: Demonstrated success partnering with cross-functional teams, external partners, and vendors; building strong relationships; and influencing decision-making without direct authority.

Workflow Prioritization & Delivery Management: Strong ability to manage multiple concurrent analytical workstreams, prioritize effectively in a fast-paced environment, and deliver high-quality insights with speed, accuracy, and urgency.

Technical Proficiency: Advanced SQL skills required, with preferred proficiency in R or Python; strong familiarity with analytics tools and technologies that support scalable data analysis and operational efficiency.

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 3-plus years of relevant experience required.
• Advanced SQL skills with preferred proficiency in R or Python; strong familiarity with analytics tools and technologies that support scalable data analysis and operational efficiency.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

We are seeking a strategic and analytical Omni-Channel Merchandise Buyer – Apparel & Accessories who can translate insights into actionable sales and product strategies. This role is responsible for building compelling assortments, optimizing inventory productivity, and driving profitable growth.

About the Role

The ideal candidate blends trend awareness with strong financial acumen and demonstrates the ability to convert performance data into sales forecasts, assortment plans, and seasonal line strategies. Experience in eCommerce and marketplace environments is strongly preferred, with a strong ability to leverage digital metrics, customer insights, and market intelligence to inform merchandising decisions.

Responsibilities

Merchandise Planning & Strategy

• Develop seasonal and annual merchandise plans aligned with financial targets and growth objectives.
• Translate sales performance, customer insights, and trend data into actionable assortment and sales strategies.
• Optimize assortment by category, price point, and customer segment to maximize productivity.
• Manage financial plans to achieve targeted IMU, margin performance, and inventory productivity.

Data Analysis & Forecasting

• Make informed buying decisions using competitive analysis, market intelligence, and emerging industry trends.
• Analyze sell-through, margin, and inventory turn performance to identify risks and opportunities and adjust plans accordingly.
• Develop forecasts and present data-driven insights and recommendations to leadership.

Vendor & Product Management

• Partner with Design and Sourcing to secure competitive pricing and differentiated product.
• Lead line reviews and product selections to ensure alignment with brand strategy and customer demand.
• Oversee delivery timelines and manage product lifecycle performance.

Cross-Functional Collaboration

• Collaborate with Planning, Marketing, and E-commerce to execute go-to-market and promotional strategies aligned with sales and inventory objectives.
• Provide product insights to support marketing initiatives and storytelling.

Qualifications

The ideal candidate brings 3–5 years of experience in eCommerce and Marketplace Buying within Apparel, Accessories, or a related merchandising field, along with demonstrated professional achievements that reflect meaningful business impact.

Required Skills

• Strong analytical capability with the ability to interpret data, identify product and market trends, and translate insights into clear, strategic recommendations.
• Excellent communication and cross-functional collaboration skills, with a proven ability to influence stakeholders and drive alignment across teams.
• Highly detail-oriented with exceptional organizational skills and sharp critical thinking abilities.
• Demonstrated ability to thrive in a fast-paced, dynamic retail environment while managing multiple priorities effectively.
• Solid understanding of eCommerce business models, including digital performance metrics and online merchandising strategies.

Job Title: Senior Sweater Designer & PD, Karl Lagerfeld Paris

Location: New York, NY – Midtown Manhattan, Fashion District

Department: Karl Lagerfeld Paris – Sportswear, Suits, Dresses

Reports To: VP of Design

About G-III Apparel Group:

G-III excels at bringing excitement and confidence to customers through the fashion we create. We are global experts in design, sourcing, manufacturing, distribution, and marketing, which enables us to fuel the growth of a substantial portfolio of brands. With more than 30 licensed and owned brands, including some of the most sought-after names in global fashion, our success is driven by our team’s entrepreneurial spirit and our deep relationships across the industry.

Position Summary:

MUST HAVE SWEATER DESIGN/PD EXPERIENCE.

We are seeking a highly skilled Senior Designer to support our Karl Lagerfeld Paris team, with a strong specialization in sweater design and yarn sourcing and development. This role will research trends, create cohesive collections, develop innovative knitwear concepts, communicate design intent to factories, and support production and merchandising teams throughout the development process. The ideal candidate has deep expertise in knit construction, yarn development, and sweater commercialization, and is detail-oriented, organized, and able to translate creative concepts into commercially viable garments.

Key Responsibilities:

• Research current trends and forecast evolution within brand identity
• Lead the design and development of sweater and knit categories, including silhouette development, stitch innovation, gauge selection, and construction techniques
• Partner with sourcing teams and mills to develop and source yarns aligned with seasonal concepts, cost targets, and performance requirements
• Apply findings from trend research (blogs, magazines, stores, street-style, vintage exploration) to create cohesive, seasonally relevant collections
• Communicate seasonal concept and knitwear design intent to factories and request preliminary treatments, stitch layouts, and mock-ups
• Generate tech-packs with detailed knit specifications including stitch construction, gauge, yarn composition, trims, and finishing details for overseas factories
• Evaluate knit prototypes, provide detailed fit and construction feedback, and communicate adjustments through photographs, spec notes, and diagram sketches
• Collaborate with overseas vendors on yarn development, wash techniques, hand-feel, and costing to achieve design and margin goals
• Refabricate and sketch to support seasonal objectives within line plan and SKU count
• Amplify visual cues to reinforce concept and translate garments to runway program with stylist
• Support the collection through production, ensuring correct development, yarn allocation, and color execution for each garment
• Assist Merchandising Team and VP of Design with seasonal introductions
• Field merchandising requests

Who You Are:

• Highly organized, methodical, and detail-oriented
• A collaborative team player
• Creative and able to translate trends into cohesive knitwear-driven collections
• Experienced in balancing design vision with commercial considerations
• Strong technical knowledge of knit construction, yarn properties, and sweater manufacturing processes

Qualifications:

• 7+ years of industry experience including retail, wholesale, pattern drafting/draping, and print design
• Extensive experience in sweater design, yarn sourcing, and knit development
• High-end design background with advanced knowledge of knitwear construction, stitch development, gauge, and yarn innovation
• Proven experience working directly with mills and overseas factories on yarn development and costing
• Candidate must submit CV/Resume and work samples (Portfolio URL) for consideration

What We Offer:

• Competitive hourly and annual salary
• Comprehensive benefits including medical, dental, vision, and 401(k)
• PTO and company holidays
• Employee discounts

The pay range for this position: $95,000 – $150,000 per year

G-III Apparel Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Opportunity available for a Business Systems Analyst to support the configuration and enhancement of Policy Administration Systems. This role partners closely with business stakeholders and technology teams to translate product requirements into system-ready documentation and support the successful implementation of insurance and annuity products.

Key Responsibilities

• Gather, analyze, and document business requirements to support product configuration and system enhancements.
• Translate business needs into clear functional and technical documentation, including Business Requirements Documents (BRDs) and user stories.
• Collaborate with development and QA teams to ensure accurate system configuration aligned with product design and regulatory requirements.
• Develop and maintain documentation for business processes, system changes, and configuration updates.
• Build strong knowledge of insurance and annuity product features across multiple lines of business.
• Participate in Agile delivery activities, including sprint planning, backlog refinement, and daily stand-ups.
• Support testing, validation, and implementation activities related to policy administration system changes.

Qualifications

• Strong understanding of Life and Annuities business processes and product rules.
• Experience supporting Policy Administration System implementations or product configuration environments.
• Ability to translate complex business requirements into technical documentation.
• Experience working in Agile or Scrum-based development teams.
• Excellent communication, analytical, and documentation skills.

ITR Group offers a competitive compensation and benefits package, including medical, dental, and 401(k) for eligible employees. The W2 pay range for this type of role is approximately $45.00 - $50.00 per billable hour. This range is an estimate and not a guarantee of compensation. The final rate will be determined by factors such as experience, market trends, and specific job assignments. Discover more about how ITR Group connects top talent with leading client opportunities.

Job Title: Client Advisory Analyst

Position Summary:

Pareto Intelligence™ is a bold and innovative healthcare analytics organization redefining how health plans approach data, insights, and performance improvement. We are a team of passionate professionals driven to challenge conventional thinking and deliver transformative analytic solutions that others say are not possible.

Our Client Advisory Analysts are key members of this mission—immersing themselves in advanced data analytics, modeling, and problem-solving to drive measurable client outcomes. This role bridges data and decision-making, helping clients interpret analytical insights while contributing to the enhancement of Pareto’s proprietary tools and methodologies.

Essential Duties and Responsibilities:

• Serve as a trusted partner to clients, interpreting outcomes from Pareto’s suite of data analytic tools.
• Manage multiple client engagements and relationships concurrently.
• Apply critical thinking to develop customized analytic interpretations and solutions for client needs.
• Provide live demonstrations and user instruction for Pareto’s data analytic tools to current and prospective clients.
• Collaborate extensively with technical and non-technical team members to ensure seamless delivery and insight translation.
• Uphold the security, confidentiality, and integrity of client information across all engagements.
• Innovate by translating client feedback into enhancements for Pareto’s analytic and visualization tools.
• Contribute to process improvements and product evolution through active participation and solution-oriented thinking.

Education and Experience Requirements:

• Bachelor’s degree in data Analytics; Economics; Management Information Systems; Finance; Accounting; or a related field.
• Up to 2 years of consulting or data analytics experience.
• Strong quantitative and analytical skills with the ability to apply statistical analysis to unstructured problems.
• Proficiency in interpreting data outputs and translating findings into actionable insights.
• Demonstrated experience presenting analytics and system functionality to client stakeholders.

Skills and Attributes:

• Complex Problem Solving: Ability to identify and address challenges by evaluating information, assessing options, and implementing effective solutions.
• Critical Thinking: Ability to use logic and reasoning to evaluate alternative approaches and determine optimal strategies.
• Deductive Reasoning: Ability to apply general rules to specific problems to derive accurate conclusions.
• Inductive Reasoning: Ability to identify patterns and relationships across diverse data and scenarios.
• Communication Skills: Strong oral and written communication skills with the ability to convey complex ideas clearly.
• Quality Assurance: Commitment to accuracy, precision, and thorough self-review of analytical outputs.
• Adaptability: Ability to thrive in an entrepreneurial environment where learning and innovation are continuous.

Travel Requirements:

The successful candidate must be willing and able to travel as needed; estimated travel is less than 25% of the time.

Compensation and Benefits:

The expected base salary for this position ranges from $75,000 - $85,000 USD with a bonus target of up to 5% of the base salary. We do consider a wide range of factors when making offer decisions, including (but not limited to) the scope and responsibilities of the position, a candidate’s relevant skills, training, experience, education and where applicable, licensure and certifications obtained. We also consider organizational and market factors when making offer decisions.

Equal Employment Opportunity Statement:

Convey Health Solutions is an Equal Opportunity Employer committed to fostering an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Convey Health Solutions also provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. Applicants requiring accommodation during the application or interview process should contact the Human Resources department.

The Convey Health Solutions family of companies, including Pareto Intelligence™, delivers a powerful combination of purpose-built technology, advanced analytics, and expert services to help health plans thrive in a complex, post, Affordable Care Act environment.

As a trusted partner to Medicare and commercial payers, we provide scalable, compliant solutions that span the entire member lifecycle, from enrollment and billing to risk adjustment, Stars performance, and member engagement. Pareto’s deep analytics and financial intelligence complement Conveys’ operational expertise, enabling our clients to improve performance, reduce costs, and create better healthcare experiences for millions of Americans, especially seniors and vulnerable populations.

Together, we help health plans scale smarter, grow stronger, and make healthcare work better for the people who need it most.

Learn more at

Web Platform Product Manager

Only USC and GC

Work from office - 2 days (Austin Texas)

Summary

We're transforming how customers discover and engage with our brand through innovative digital experiences. As a Web Platform Product Manager, you'll shape the future of our marketing web platform—the foundation that powers how prospects and customers find and learn about our solutions.

You'll share ownership of the vision and roadmap for our Adobe Experience Manager (AEM) platform capabilities, partnering with marketing, technology, design, and other cross-company teams to deliver scalable, enterprise-grade solutions. From defining platform strategy and governance to translating business needs into actionable requirements, you'll ensure our marketing websites are modern, performant, and ready to support the customer journey.

This role bridges business strategy and technical execution. You'll define what's possible, prioritize features that drive impact, and collaborate with engineering to bring solutions to life—while working closely with web production teams who enable your features through templates, training, and global rollout. If you're passionate about platform strategy, thrive in cross-functional environments, and want to shape exceptional digital experiences, this is your opportunity.

Major Areas of Accountability

Platform Strategy & Roadmap

• Define and execute the product vision and roadmap for AEM-based marketing web platform capabilities, aligned with business objectives and stakeholder needs
• Lead modernization initiatives to evolve platform capabilities and retire legacy experiences
• Balance long-term platform strategy with immediate business requirements and stakeholder requests

Product Development & Requirements

• Gather and translate business requirements from marketing users, customers, and internal stakeholders into detailed feature specifications and user stories
• Partner with commercial engineering teams to deliver new platform features, providing business context and success criteria
• Collaborate with UX designers to ensure features align with brand standards, compliance requirements and customer experience goals
• Work with web production specialists to ensure features are user-friendly for global content authors and include clear enablement materials

Platform Governance & Performance

• Own governance standards for the marketing web platform, ensuring consistency, stability, and compliance
• Drive platform performance initiatives including site speed, SEO optimization, and technical health
• Manage platform migrations, upgrades, and integrations with marketing systems and tools
• Ensure digital experiences meet accessibility standards (ADA, WCAG)

Stakeholder Collaboration & Guidance

• Serve as the primary contact for web platform capabilities, advising stakeholders on solutions within existing frameworks vs. new development needs
• Evaluate and triage feature requests, determining whether they can be solved through existing templates/components or require engineering investment
• Present roadmap updates and product plans to leadership and cross-functional teams
• Build strong partnerships across marketing, design, engineering, and production teams

Optimization & Continuous Improvement

• Use analytics to monitor platform performance and identify optimization opportunities
• Leverage data and user feedback to refine features and improve experiences
• Lead change management efforts as new capabilities roll out
• Identify and mitigate risks throughout the product lifecycle

Requirements

Knowledge & Skills

Platform & Business Acumen

• Working knowledge of Adobe Experience Manager (AEM) authoring, components, templates, and workflows—particularly AEM as a Cloud Service
• Understanding of Content Management Systems and how they enable marketing experiences
• Familiarity with marketing technology ecosystems and common integrations (analytics, personalization, CRM, marketing automation)
• Knowledge of web accessibility standards (ADA, WCAG) and SEO best practices
• Understanding of the "Find and Learn" phase of the customer lifecycle and how digital experiences support discovery and engagement

Product Management Expertise

• Ability to define product vision, strategy, and roadmaps that align with business goals
• Strong proficiency in Agile methodologies (Scrum), managing backlogs, sprints, and releases
• Expertise gathering business and marketing requirements and translating them into user stories and specifications
• Skilled at prioritizing features based on business impact, user needs, and resource constraints
• Experience managing the full product lifecycle from concept through launch and optimization
• Data-driven decision-making using analytics and performance metrics

Collaboration & Communication

• Exceptional communication skills—able to bridge business stakeholders and technical teams
• Strong stakeholder management, building alignment across diverse teams and leadership
• Proven ability to lead and influence without direct authority
• Skilled at presenting roadmaps and product updates to executives
• Collaborative approach that fosters inclusive, high-performing teams

Strategic Thinking & Problem-Solving

• Customer-centric mindset with empathy for both end users and internal content authors
• Strong analytical and problem-solving skills
• Ability to balance competing priorities and make decisions in ambiguous situations
• Comfortable working in complex, enterprise environments with multiple stakeholders
• Strategic vision with attention to execution detail

Personal Attributes

• Adaptable and resilient in fast-changing environments
• Strong organizational skills, managing multiple initiatives simultaneously
• Curious and committed to continuous learning
• Ownership mindset—takes accountability and drives results
• High emotional intelligence and ability to navigate complex dynamics

Education & Experience

• Bachelor's degree required
• 5+ years of product management experience, preferably in content management, digital platforms, or marketing technology
• 7+ years of overall professional experience
• Proven track record managing cross-functional product initiatives from concept to launch
• AEM, Scrum, or product management certifications preferred

Our Financial Services client is seeking a Lead Product Manager to join their team for the next 6 months, 40 hours/week. This role is hybrid onsite 3 days a week in New York, NY.

Role Summary
The Lead Product Manager for the Enterprise Communications Platform is responsible for owning, evolving, and scaling the systems that power millions of customer touchpoints across email, SMS, and push notifications. This role drives the multi-year platform strategy, roadmap, and governance framework that enables Marketing and cross-functional teams to deliver personalized, compliant, and coordinated customer journeys. This is a platform-focused product leadership role centered on technical depth, customer-centric thinking, and strong cross-functional execution.
 

Top Must Have Skills

7+ years of product management experience within MarTech, digital platforms, or customer experience technology
Hands-on experience with Adobe Campaign, Adobe Journey Optimizer, or similar enterprise communication platforms
Proven ownership of digital platforms or enterprise capabilities serving multiple stakeholders
Strong understanding of data-driven communications, event triggers, and personalization frameworks
Experience operating within regulated environments (Financial Services preferred), including TCPA, CAN-SPAM, and CCPA/GDPR
Demonstrated success building A/B testing and multivariate testing capabilities into communication flows
Ability to translate complex technical concepts for non-technical audiences and vice versa

Additional Qualifications

Experience driving platform strategy, roadmap development, and backlog management
Strong partnership skills with Engineering, Marketing, Data, Operations, Compliance, and Legal teams
Ability to balance platform stability, technical debt, and high-impact capability delivery
Experience defining technical requirements, data models, and acceptance criteria
Strong communication, documentation, and stakeholder management skills
Ability to lead initiatives independently from concept through delivery
A mindset for building reusable, scalable solutions that reduce operational friction

Responsibilities
Platform Strategy and Roadmap

Own the multi-year roadmap and enhancement backlog for Adobe Campaign and Adobe Journey Optimizer
Advance the organization from transactional messaging to integrated, multi-channel journeys
Prioritize scalable enhancements that support multiple lines of business
Balance long-term platform health, stability, and technical debt with high-impact capability delivery

Data and Architecture

Partner with Data Engineering to define event triggers, data structures, and personalization models
Translate business needs into technical requirements and clear acceptance criteria
Ensure the platform can support increasingly dynamic, real-time, and responsive communications

Governance and Standards

Establish standards for reusable templates, fatigue rules, and cross-channel frequency management
Define and govern data elements, event triggers, and communication logic
Collaborate with Compliance and Legal to ensure regulatory and privacy alignment

Execution and Adoption

Lead quarterly planning and backlog refinement across cross-functional teams
Monitor platform performance and identify optimization opportunities
Champion adoption of Adobe Campaign and Adobe Journey Optimizer across the organization
Develop and deliver training, documentation, and best practices
Serve as the primary point of contact for Adobe partnership discussions, including new product releases

How You Will Stand Out

You are a Translator: Able to clearly communicate Adobe workflow logic to business partners and articulate business goals to technical teams
You are a Builder: You create roadmaps rooted in customer pain points and data insights, not just by inheriting existing plans
You Value Simplicity: You prioritize durable, reusable capabilities that empower Marketing Operations and reduce bottlenecks

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Benefits

• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.
  

• Define and execute the multi-year product strategy for Membership, Customer Data, and Loyalty platforms.
• Develop and maintain a prioritized product roadmap aligned with enterprise growth, retention, and customer lifetime value (CLV) objectives.
• Identify opportunities to leverage customer data to drive personalization, engagement, and revenue growth.
  

• Lead development and optimization of customer data capabilities, including:
  • Identity resolution and profile unification
  • Data governance and compliance (GDPR, CCPA, etc.)
  • Segmentation and audience management
  • Real-time personalization enablement
• Partner with Engineering and Data teams to evolve CDP, CRM, and marketing technology stacks.
• Ensure scalable architecture to support omnichannel retail environments.
  

• Own digital product capabilities supporting loyalty enrollment, rewards management, tiering, promotions, and engagement campaigns.
• Optimize customer lifecycle journeys from acquisition through retention.
• Develop features that enhance member value proposition and drive repeat purchase behavior.
• Measure and improve loyalty program ROI, retention rate, and lifetime value.
  

• Lead agile product teams and collaborate closely with:
  • Engineering
  • Data Science & Analytics
  • Marketing & CRM
  • eCommerce
  • Store Operations
  • Finance & Legal
• Serve as the voice of the customer and translate business objectives into clear product requirements.
• Align stakeholders around KPIs and measurable outcomes.
  

• Define success metrics and KPIs (CLV, retention, engagement, incremental revenue, NPS).
• Use data and experimentation (A/B testing, cohort analysis) to drive product decisions.
• Build executive-level reporting and business cases for investment prioritization.
  

• 5+ years of product management experience, with 3+ years in digital product leadership.
• Deep expertise in customer data management, CDPs, CRM systems, and loyalty platforms.
• Experience in retail, specialty retail, consumer brands, or omnichannel environments.
• Proven track record of delivering data-driven personalization initiatives.
• Strong understanding of privacy regulations and data governance frameworks.
• Experience leading agile product teams and influencing cross-functional stakeholders.
• Demonstrated ability to manage complex platform integrations and enterprise-scale systems.
  

• Experience working in a multi-billion-dollar retail organization.
• Background in subscription or membership-based business models.
• Familiarity with leading CDP and CRM ecosystems (e.g., Salesforce, Adobe, Tealium, etc.).
• MBA or advanced degree in business, technology, or related field.
  

• Strategic thinker with strong commercial acumen
• Data-driven decision maker
• Influential communicator with executive presence
• Customer-obsessed mindset
• Bias for action and measurable impact
• Ability to operate in fast-paced, matrixed organizations
  

Job Summary

We are seeking a domain-experienced Program Manager to lead the end-to-end

implementation of the Workday Financial Management system for a large, multi-business

enterprise.

This role requires deep, hands-on experience in enterprise finance systems with

progressive responsibility in roles such as Business Systems Analyst, Functional or

Technical Lead, or Product Manager before transitioning into program leadership. This is

not a generic program management role.

The Program Manager will be accountable for translating complex finance requirements

into executable program plans, leading cross-functional delivery with internal stakeholders

and a third-party Workday implementation partner, and ensuring the program delivers

measurable business outcomes aligned to business objectives.

What Makes This Role Different

This role requires first-hand experience designing, configuring, implementing, or owning

enterprise financial systems. Candidates must demonstrate a career progression within

finance systems delivery rather than purely project or program management. Success in

this role depends on the ability to challenge design decisions, validate finance workflows,

and lead informed trade-off discussions with Finance leadership and system integrators.

Key Responsibilities

Program Leadership and Finance Systems Ownership

Lead the end-to-end Workday Financials implementation, owning scope, outcomes, and

delivery accountability. Apply hands-on enterprise finance system knowledge to guide

solution design, sequencing, and execution decisions. Ensure finance business

requirements are accurately translated into system configuration and implementation

plans. Act as a trusted partner to Finance leadership rather than a delivery coordinator.

Stakeholder and Implementation Partner Leadership

Serve as the primary point of accountability across Finance, Accounting, FP&A,

Procurement, Tax, Internal Audit, and IT teams. Lead and govern the third-party Workday

system integrator, holding them accountable for design quality, delivery timelines, and

outcomes. Facilitate working sessions to review and validate functional design, data

models, integrations, and financial controls.

Planning, Execution, and Governance

Develop and manage the integrated program plan, including milestones, dependencies,and critical path. Build and manage resource and capacity models across internal teams

and external vendors. Own budget tracking, forecasts, and variance management. Drive

disciplined scope control, change management, and decision governance throughout the

program lifecycle.

Delivery Management and Tooling

Manage execution using JIRA for work tracking and Confluence for documentation,

governance artifacts, and decision logs. Oversee system integration testing, user

acceptance testing, parallel runs, cutover planning, and go-live readiness. Ensure data

migration, reconciliation, and financial reporting accuracy meet enterprise finance and

audit standards.

Executive Communication and Escalation

Provide clear, executive-ready program communications that translate technical and

financial complexity into actionable insights. Proactively escalate risks, design issues,

dependencies, and trade-offs with recommended options and impacts.

Required Qualifications (Non-Negotiable)

• 12+ years of experience delivering enterprise finance systems.

• Hands-on experience in at least one of the following roles within enterprise financial

systems delivery: Business Systems Analyst (Finance or ERP), Functional or

Technical Lead (ERP or Financial Systems), or Product Manager or Product Owner

for Finance Platforms.

• Demonstrated progression from hands-on system roles into program leadership.

Proven experience leading large-scale ERP or financial management system

implementations, with Workday strongly preferred. Systems experience may

include Workday Financial Management (preferred)

o Oracle Fusion Cloud ERP

o SAP S/4HANA Finance Cloud

o NetSuite ERP

o PeopleSoft Financials

• Strong understanding of enterprise finance domains including General Ledger,

Accounts Payable, Accounts Receivable, Fixed Assets, Procurement, Financial

Reporting, internal and controls.

• Experience supporting SOX, audit, and internal control requirements within

financial systems.

• Experience operating in large, complex, multi-entity or global enterprise

environments. PMP, PgMP, SAFe, or equivalent program management certification.• Experience managing system integrators and third-party vendors. Hands-on

experience using JIRA, Confluence, and enterprise delivery tools.

• Executive Stakeholder Communication, Risk, Dependency, and Change

Management