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Company Description
AEC Services, Inc., founded in November 1996, is a full-service design/build company specializing in delivering high-quality projects at competitive pricing. Operating throughout the Southeastern United States, we provide expertise in Design-Build, Engineering, and Construction services. Our experienced management team is dedicated to optimizing processes, reducing costs, and increasing efficiency. Over the years, we have successfully completed numerous complex projects, consistently meeting our clients' objectives with professionalism and excellence.
Role Description
This is a full-time, on-site role based in Tampa, FL, for a Construction Manager specializing in fuel experience and “C” store projects. The Construction Manager will oversee and coordinate construction projects, including managing budgets, supervising teams, ensuring adherence to construction safety regulations, and monitoring project timelines. The selected candidate will also collaborate with stakeholders and ensure efficient project execution from start to finish.
Qualifications
- Strong Supervisory Skills, with the ability to lead teams effectively and communicate clearly with all project stakeholders.
- Proficiency in Budgeting to manage project costs, minimize expenses, and ensure adherence to financial targets.
- Thorough understanding of Construction Safety practices and the ability to enforce safety standards at all times.
- Demonstrated expertise in Construction and Project Control to handle planning, scheduling, and monitoring of projects efficiently.
- Exceptional organizational, problem-solving, and decision-making abilities.
- Bachelor’s degree in Construction Management, Engineering, or related field preferred, or equivalent relevant experience.
- Experience with fuel-related or convenience store construction projects is strongly preferred.
- Knowledge of local building codes and regulations is an advantage.
As a TemporaryCustomer Experience Operations Supervisor in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Customer Experience Operations Supervisor is responsible for the supervision of the Customer Experience teams and provides support for operational initiatives, which include identifying process improvement initiatives, analysis of call and escalation data, identification of workforce gaps and resolution, and presenting recommended action plans to the Sr.
Operations Manager based upon research performed.
Additionally, the Customer Experience Operations Supervisor partners with the Customer Experience Specialists ensuring high levels of customer satisfaction and will assist escalated customer calls by providing guidance to the team member and/or assisting with the call to ensure best resolution for the Customer.
During a Typical Day, You’ll • Employee Onboarding / Employee Experience o Responsible for manager assigned communications and responses within Enboarder (Percepta’s automated communications tool), including, but not limited to reviewing/acting upon questionnaire and survey information received from employees during various points of the first year of employment o Promote company and contact center values and culture o Act as employee advocate insuring a positive and rewarding introduction to the company, take action as needed to improve employee experience throughout lifecycle • Monitor and maintain service levels to ensure: o CX Specialists, CX Leads, Parts and Technical SME team members are properly supporting customers o Monitor schedule adherence o Look for opportunities to improve service levels o Manage customer handling (call flow) processes • Interact with Business Partners as needed including: o Attend Business Partner meetings to resolve and discuss program changes and enhancements o Handle special Business Partner report request o Keep abreast of anticipated program launches and changes o Inform Manager on all Business Partner interaction • Analyze and manage program trends and progress • Interact with key users for feedback to make process improvement / enhancement recommendations • Communicate all changes, enhancements, including call and workflow updates, etc.
to the appropriate personnel including the Senior Operations Manager, Learning & Development department, and Quality Assurance department on a consistent and timely manner • Develop, coach, support and evaluate the team; responsible for the development of the team: o Hold monthly scorecard meetings o Provide feedback and coaching timely o Discuss and implement career development opportunities o Create and deliver performance reviews o Set up for all new hires (ID's and workspace) o Maintain discussion logs o Manage attendance o Administer disciplinary action as necessary o Recognize and reward excellent team performance.
o Promote Employee engagement and moral building o Complete time sheet approvals and submit corrections timely o All other matters as it relates to daily management of the staff • Interview prospective new employees; provide feedback to Operations Manager and Talent Acquisition, and Human Resources • Work with Senior Operations Manager on monthly business reports and process improvement initiatives as needed • Evaluate and coach back customer service skills in quality assurance process o Ensure employees have the necessary training and job aids to perform their job responsibilities.
Strive to continuously improve Touchpoint and Pulse Survey results and employee satisfaction o Be visible and available on the floor.
Interact with the team as much as possible through team meetings, walking the floor, one-on-one meetings, etc o Adhere to and support all Percepta and Business Partner quality initiatives, systems and policies.
Support all Percepta Call-Center policies and procedures • Attend and participate in team meetings and leadership meetings o Communicate and generate enthusiasm and commitment for a positive work environment that fosters team performance o Complete training courses as directed by Operations and/or Learning & Development o Maintain professional working relationships • Complete additional tasks / projects as needed • Collaborate with multiple IT teams in the development of new system enhancements • Perform user acceptance testing of system enhancements • Respond to inquiries regarding system errors, functionality, and enhancements • Propose new enhancements based on observations, and experience with the applicable processes • Review agent disputes within Empower.
Determine accuracy of source data and make recommendations for correction of inaccurate values • Research, document and provide examples of Empower system defects.
Submit problem tickets to the applicable team for resolution • Coordinate with program management to ensure compliance with critical Empower metrics.
Provide detailed reporting of agent compliance when required metrics are not being met • Monitor approval deadlines and program status.
Communicate upcoming deadlines to program management to ensure critical deadlines are met What You Bring to the Role Education • High School Diploma or equivalent • Secondary education or equivalent experience
- preferred Experience • 3 – 5 years of Customer Call Center experience with 1 year of luxury hospitality, automotive, etc experience required • Experience in managing and coaching others and improving performance • Through understanding of contact center technologies, customer tracking systems, and their respective reporting systems
- preferred Skills • Detail-oriented with strong organizational skills, time management and planning – required • Strong working knowledge of the Internet, computers and software (i.e.
MS Office products, Internet Explorer) – required • Strong time management, organization and planning skills.
Able to prioritize, multitask, adapt and thrive in a fast paced, results-driven environment – required • Analytical and problem-solving skills – required • Excellent inter-personal skills.
Able to interact with all internal departments and levels of management • Self-starter who demonstrates a high level of initiative, resourcefulness and ability to work independently and interdependently among a team • Excellent verbal and written communication skills • Proficient Microsoft Office (Word, PowerPoint and Outlook) • Leadership Skills: o Team & consensus building o Good judgment in conflict resolution • Ability to create a supportive and conducive adult learning environment • Ability to drive employee satisfaction • Must represent Percepta professionally with all clients and external organization and contacts • Knowledge of Percepta Human Resources Policies and Procedures: Employee Relations/Corrective Action; Coaching and Feedback, Behavior Based Interviewing; Harassment/Professionalism in the Workplace • Strong customer service, interpersonal and relationship-building skills • Communicate and articulate in a professional and effective manner both orally and written.
Ability to exercise independent judgment and decision making What You Can Expect • Health/Dental/Vision/Life Insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) • 401(k) with company match • Vacation/Sick Time and Paid Holidays • Tuition Reimbursement • Employee Assistance Program • Employee Discount Program • Training and Development Programs (Percepta College) • Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
JOB TITLE: CX Experience Architect
LOCATION: Newark, DE
INDUSTRY: Banking
JOB DESCRIPTION:
We are seeking a CX Experience Architect who is passionate about shaping seamless customer journeys and translating insights into impactful experiences. In this role, you will design and optimize end-to-end connected customer journeys while partnering with cross-functional teams to operationalize omnichannel orchestration and drive continuous improvement.
The ideal candidate blends systems thinking, data analysis, and creative problem-solving to elevate customer interactions across all touchpoints.
RESPONSIBILITIES:
Journey Design & Experience Development
- Design end-to-end connected customer journey frameworks, mapping data, systems, and touchpoints across channels and platforms.
- Analyze customer interactions to identify friction points, gaps, and opportunities for improvement.
- Develop journey maps, service blueprints, and experience flows to visualize the holistic customer experience.
Omnichannel Orchestration
- Partner with platform teams to operationalize omnichannel orchestration using tools such as Adobe Journey Optimizer, Salesforce Marketing Cloud, and similar platforms.
- Define and implement rules for cross-channel triggers, contextual content delivery, and personalized engagement.
- Ensure seamless integration of data and systems to support real-time, adaptive customer experiences.
Measurement & Continuous Improvement
- Collaborate with Data and Analytics teams to establish success metrics such as NPS, CSAT, conversion rates, and journey completion.
- Use analytics, customer feedback, and experimentation (A/B testing, usability studies) to prioritize and drive improvements.
- Stay current on industry best practices and emerging technologies related to customer experience and journey orchestration.
Collaboration & Communication
- Serve as the experience lead within cross-functional pods or squads and participate in backlog grooming, stand-ups, critiques, and reviews.
- Align scope, risks, and sequencing with Product Management, Engineering, and other stakeholders.
- Present experience strategies and design rationale clearly to both technical and non-technical audiences.
- Facilitate design reviews and incorporate stakeholder feedback while maintaining customer clarity and consistency.
- Provide guidance and coaching to cross-functional partners on CX best practices.
REQUIREMENTS:
- 5+ years of experience in Customer Experience (CX), Experience Architecture, or a related field working within cross-functional teams.
- Proven experience designing and optimizing customer journeys across digital channels.
- Proficiency in journey mapping, service blueprinting, and omnichannel orchestration platforms (Adobe, Salesforce, or similar).
- Strong analytical skills with the ability to translate data insights into actionable strategies.
- Excellent written and verbal communication skills with strong presentation abilities.
- Experience planning and interpreting usability tests and A/B testing.
- Ability to support experience decisions using data and research insights.
- Growth mindset and willingness to learn new tools and approaches.
ABOUT THEORIS:
Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we’re uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base.
Role Summary:
We are looking for a creative and highly organized Guest Experience Venue Manager to support and dual report to the Venue Manager and VP of Guest Experiences. As Guest Experience Manager, you will shape and deliver the end-to-end hospitality experience at one of the (16) host cities of the FIFA World Cup 26™.
Your scope will include oversight and management of such areas as hospitality gifting, guest experience staff and external vendor management, hospitality entertainment, omnichannel communication, content recommendations, service mapping, and post-tournament reporting. You will also oversee access control strategy, ensuring accurate guest tiering, zone control, and appropriate staff allocation across all hospitality areas. You will be managing third party suppliers and vendors ensuring high level service delivery as per assigned scope at the assigned venue. You will manage the cross-functional working groups to ensure seamless alignment and premium service delivery at every phase of the guest journey.
Key Responsibilities:
- Support On Location Venue Manager and VP Guest Experience with delivery of the overall Hospitality Program at the assigned venue
- Manage selected Guest Experience vendors and all hired Guest Experience staff
- Align guest experience and guest journey with FIFA brand standards and On Location’s hospitality tiers across global and local audiences
- Oversee the execution of hospitality services at the assigned stadium, including indoor lounges and FIFA pavilion
- Deliver access control system at assigned venue
- Ensure all functions are synchronized around key journey milestones and guest experience standards
- Ensure successful implementation of the gifting program
- Support with delivery and distribution of the staff uniforms program
- Ensure that all hospitality spaces are ready for match operations
- Secure successful implementation of the entertainment program across the stadium
- Develop post-match communication plans, feedback collection, and tactics to convert guests into repeat customers
- Manage assigned Guest Experience stadium staff
Experience/Qualifications Needed:
- Minimum 5 years of experience in VIP hospitality across major sporting events
- Proven project management skills
- Proven ability to conceptualize and deliver large scale projects with multiple workstreams
- Experience working in the cross functional environment
- Experience working in multi-venue or international events
- Strong collaboration and communication abilities
- Fluent in English; Spanish and/or French are a strong asset
We’d Love If You Also Have These:
- Experience with major sporting or international cultural events
- Background in VIP hospitality, production, or brand activations
Working Conditions:
- Fixed Term Position
- Non regular working hours
- Willingness to work on weekends and national holidays
*This role will be paid as a weekly rate, based on 40 hours per week.*
Under the direction of the President, the Customer Experience Manager serves to lead and elevate our customer-centric strategies and initiatives. The ideal candidate will have a passion for delivering exceptional customer experience, a strategic mindset, and a proven track record of improving customer satisfaction, loyalty, and retention. This role is crucial in ensuring that every customer interaction reflects our commitment to customer excellence, fostering a culture of customer-centricity across the organization.
Primary Responsibilities
- Ensure that the Customer Experience function operates effectively and is aligned with departmental and company objectives.
- Oversee multiple inter-departments including Customer Experience, Order Entry, and Remote Teams/Contractors.
- Ensure that the Customer Experience function is adequately staffed and trained to deliver efficient service to internal and external customers.
- Represent the Customer Experience function as an active member of the Senior Management Team.
- Collaborate with Marketing, Merchandising, Sales, Product Development, and Support teams to ensure a cohesive approach to customer experience across all touchpoints.
- Create and sustain a positive team environment, displaying high levels of motivation, accountability, and team spirit.
- Coach a team under pressure and cultivate a strong culture while holding the team accountable for performance.
- Analyze and optimize the customer journey to improve satisfaction, streamline processes, and ensure consistent and positive experiences.
- Proactively use data and analytics to anticipate and address issues, taking swift action without waiting for direction. Incorporate behavioral questions around analyzing data and acting upon it.
- Develop and manage systems to gather, analyze, and act upon customer feedback. Utilize insights to drive continuous improvement.
- Lead, mentor, and develop a high-performing customer experience team. Foster a culture of continuous improvement, accountability, collaboration, and customer obsession.
- Motivate and lift the team in times of high demand while ensuring accountability.
- Train, guide, and support team members while balancing hands-on involvement and healthy delegation.
- Engage directly with processes and systems to understand workflows, tools, and resources, ensuring knowledge of how everything operates rather than relying solely on others.
- Use logic and critical thinking to identify strengths, weaknesses, and implement alternative solutions or approaches to problems.
Knowledge, Skills & Experience
- Experience in furniture industry or similar sectors.
- Knowledge of customer experience frameworks like Ticketing Systems, WebEx, Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).
- Familiarity with digital customer experience technologies and platforms.
- Oracle or MRP Planning experience.
- Demonstrated ability to balance delegation with hands-on involvement, learning processes thoroughly before assigning tasks.
- Strong culture-building skills, able to motivate teams under pressure while instilling accountability.
Minimum Requirements
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field; MBA or equivalent preferred.
- Five to seven years of experience in customer experience, customer success, or related roles, and managing a team.
- Proven track record of developing and executing successful customer experience strategies.
- Strong analytical skills with the ability to interpret data, generate insights, and drive data-driven decision-making.
- Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
- Demonstrated ability to lead, coach, and develop high-performing teams.
- Experience with customer relationship management (CRM) systems and customer feedback tools.
- Strong problem-solving skills and a customer-first mindset.
- Proactive problem solver who addresses high-demand workloads with resilience and urgency.
- Willingness to train others, continuously learn, and strike the right balance between strategic oversight and tactical involvement.
The opportunity
Delaware North Sportservice is searching for seasonal Press Dining Attendants to join our team at Little Caesars Arena in Detroit, Michigan. As a Club Attendant, you will be responsible for ensuring the effective operation of assigned luxury suites, including stocking, serving, and attending to guests' needs.
If you are looking for a fast-paced role offering opportunity and potential to learn where your efforts are rewarded, apply now.
Pay
$16.43 - $18.00 / hour
Information on our comprehensive benefits package can be found at .
What we offer
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Training and development opportunities
- Employee discounts
- Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.
What will you do?
- Communicate daily offerings to Press Members
- Assist with taking orders, delivering food, and mixing alcoholic beverages
- Ensure all laws and regulations are being followed, including checking for identification before serving alcohol
- Maintain area orderliness and cleanliness throughout the event
- Complete opening and closing procedures including dining room set up, clean up, and counting inventory
More about you
- No high school diploma or GED required
- Minimum of 1 year of service experience in a hotel, full-service restaurant, catering facility, or club environment required
- Previous experience as a club runner preferred
Physical requirements
- Ability to lift to 35 pounds
- Ability to stand and walk for the entire length of the shift
Shift details
Evenings
Weekends
Events
Who we are
Delaware North is the food, beverage, and retail provider at Little Caesars Arena. The 20,000-seat venue opened in 2017 and is home of the NHL's Detroit Red Wings and the NBA's Detroit Pistons. We provide a full accompaniment of services, including concessions and premium dining services in a variety of innovative club areas, loge boxes, and suites.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
The opportunity
Delaware North Sportservice is hiring seasonal Bussers to join our team at Little Caesars Arena in Detroit, Michigan. As a Busser, you will demonstrate excellent time management skills as well as the ability to set priorities and respond to changing needs within the dining room.
If you thrive in a collaborative, fast-paced environment and take pride in delivering exceptional service to guests, apply now.
Pay
$13.73 - $13.73 / hour
Information on our comprehensive benefits package can be found at .
What we offer
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Training and development opportunities
- Employee discounts
- Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.
What will you do?
- Check in with management for daily assignments and attend pre-shift briefing
- Maintain the cleanliness and sanitation of the dining
- Remove dirty dishes, silverware, and empty glasses from guest tables between courses and after guests depart
- Reset tables once guests leave, according tothe floor plan or instructions from management
- Assist in counting china, glass, silver, and linen
More about you
- Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hours, as needed
- At least one year of experience or training as a Runner or Busser with a similar style of dining, capacity, and volume
- No high school diploma or GED required
Physical requirements
- Ability to lift, balance, and move large food trays, weighing up to 35 pounds, for set-up, service, and clean-up
- Constant standing, walking, bending, reaching, and repetitive motions; may include walking up and down stairs
- Ability to maneuver between tables and around corners
Shift details
Days
Evenings
Holidays
M-F
Evenings as needed
Weekends
8hr shift
10hr shift
Events
monday
Weekdays as needed
Who we are
Delaware North is the food, beverage, and retail provider at Little Caesars Arena. The 20,000-seat venue opened in 2017 and is home of the NHL's Detroit Red Wings and the NBA's Detroit Pistons. We provide a full accompaniment of services, including concessions and premium dining services in a variety of innovative club areas, loge boxes, and suites.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
The opportunity
Delaware North Sportservice is hiring a part-time Kitchen Supervisor to join our team at Little Caesars Arena in Detroit, Michigan. If you are an experienced Cook that enjoys working in fast-paced environment, taking pride in delivering quality service and food to guests, this may be the ticket to your new career! Apply now to join our collaborative team and transport guests to their next culinary experience.
Pay
$18.00 - $25.00 / hourInformation on our comprehensive benefits package can be found at we offer
We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Training and development opportunities
- Employee discounts
- Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.
What will you do?
- Create weekly dining room menus from personal or established recipes
- Supervise food prep maintaining quality, presentation, and sanitation standards, while verifying portion sizes, quality standards, department rules, policies and procedures are maintained
- Ensure all kitchen equipment is working efficiently, supervising team members with cleaning and food production in their areas, and maintaining cleanliness and organization of walk-ins and freezers, as well as supervising proper breakdown, rotation, labeling, dating, and storage of food
- Actively maintain food cost within parameters set by culinary leadership
- Perform opening, closing and side work duties as instructed and according to proper guidelines
More about you
- Minimum two years' experience as a Line Cook, Lead Line Cook, or Kitchen Supervisor
- Ability to effectively communicate with others in a leadership capacity
- Attentive and detailed oriented with basic math skills to understand, calculate and follow recipe measurements
- Capacity to work in a fast-paced environment
- No college degree required
Physical requirements
- Must be able to carry up to 50 lbs
- Standing, walking, bending for the duration of the shift, occasionally pushing and pulling to move equipment, mops, and brooms
- Manual dexterity sufficient to chop, mix, blend, whip a variety of foods and liquids
Shift details
Evenings
Days
Events
Who we are
Delaware North is the food, beverage, and retail provider at Little Caesars Arena. The 20,000-seat venue opened in 2017 and is home of the NHL's Detroit Red Wings and the NBA's Detroit Pistons. We provide a full accompaniment of services, including concessions and premium dining services in a variety of innovative club areas, loge boxes, and suites.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team — you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
$18.00 - $25.00 / hour
The opportunity
Delaware North Sportservice is hiring a seasonal Culinary Supervisor to join our team at Little Caesars Arena in Detroit, Michigan. Our ideal Culinary Supervisor is an experienced Cook who enjoys working in a collaborative and fast-paced environment, taking pride in delivering exceptional food service and culinary excellence to our guests. If you thrive on excitement and want your workday to fly by, apply now to join the game day action.
Pay
$19.00 - $24.00 / hourInformation on our comprehensive benefits package can be found at we offer
We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Training and development opportunities
- Employee discounts
- Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.
What will you do?
- Supervise all team members and ensure food preparation and production meets quality standards
- Maintain the cleanliness and organization of walk-ins and freezers and ensure all kitchen equipment is in working order
- Effectively supervise proper breakdown, rotation, labeling, dating, and storage of food
- Perform opening, closing and side work duties
- Actively work to maintain food cost within parameters set by culinary leadership
- Partner with team members and restaurant managers to satisfy guests
More about you
- No college degree required
- At least two years' experience as a line cook, including supervisory experience
- Ability to effectively communicate with others and lead in a fast-paced environment
- Attentive and detailed oriented
- Basic math skills with an ability to understand, calculate and follow recipe measurements and proportions
Physical requirements
- Manual dexterity is sufficient to chop, mix, blend, whip, etc. a variety of foods and liquids
- Ability to lift and carry large pans from ovens or freezers, weighing up to 50 lbs
- Standing and walking for the entire length of the shift
Shift details
Days
Evenings
Holidays
Weekends
10hr shift
12hr shift
Events
OT as needed
Who we are
Delaware North is the food, beverage, and retail provider at Little Caesars Arena. The 20,000-seat venue opened in 2017 and is home of the NHL's Detroit Red Wings and the NBA's Detroit Pistons. We provide a full accompaniment of services, including concessions and premium dining services in a variety of innovative club areas, loge boxes, and suites.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team — you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
$19.00 - $24.00 / hour
The opportunity
Delaware North Sportservice is hiring part-time Concessions Supervisors to join our team at Little Caesars Arena in Detroit, Michigan. As a Concessions Supervisor, you will be responsible for leading team members to provide exceptional guest service.
If you thrive on excitement and want your workday to fly by, apply now to join the game day action.
Pay
$17.25 - $17.25 / hourInformation on our comprehensive benefits package can be found at we offer
We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Training and development opportunities
- Employee discounts
- Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.
What will you do?
- Assign duties to scheduled team members and assist with training
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Monitor food levels and order product from our warehouse as needed
- Assist with opening and closing procedures of concession stands in an assigned area
- Assist guests, stock shelves, count inventory, and perform cashier duties when necessary
More about you
- Experience working in food service required
- Minimum of 2 years' of supervisory experience preferred
- Must be able to implement rules and direct employees
- Ability to anticipate and fulfill guest needs while thriving in a fast-paced environment
- No college degree required
Physical requirements
- Constant standing, walking, bending, reaching, and repetitive motions
- Ability to lift stock up to 50 pounds occasionally
Shift details
Evenings
Weekends
Events
Who we are
Delaware North is the food, beverage, and retail provider at Little Caesars Arena. The 20,000-seat venue opened in 2017 and is home of the NHL's Detroit Red Wings and the NBA's Detroit Pistons. We provide a full accompaniment of services, including concessions and premium dining services in a variety of innovative club areas, loge boxes, and suites.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team — you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
$17.25 - $17.25 / hour