Buzzfeed Succession Jobs in Usa

To be considered for this role, applicants must hold a bachelors degree before starting first day of work with Success Academy - a background in education is not required.

Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.

Are you passionate, driven, and looking for an intellectually charged environment where you can make an impact? As a teacher in New York Citys top-performing network of K-12 charter schools, you will join a team of professionals committed to teaching and preparing children from low-income neighborhoods to be self-assured thinkers and leaders, capable of exploring and debating sophisticated ideas, and ready for college and whatever they set their sights on.

A background in education is not required. At Success Academy, we provide you with extensive training and a proven curriculum so you can focus on working with your students instead of building lesson plans.

As we move rapidly toward our most ambitious years yet, we are looking for great minds with the drive to develop exceptional leadership skills, the collaborative spirit to elevate our learning community, and the passion to put their knowledge to work for profound social impact on behalf of children.

Key Responsibilities

Lesson Planning and Instruction

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• Study and implement lesson plans that align with curriculum standards.
  
• Utilize a variety of instructional strategies and technologies to enhance learning.
  
• Manage a classroom of 20+ scholars.
  

Assessment and Evaluation

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• Assess student progress through assignments, tests, and observations.
  
• Provide timely feedback and support to help students improve.
  
• Maintain accurate records of student performance and progress.
  

Classroom Management

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• Establish and enforce classroom rules and procedures to maintain a productive learning environment.
  

Communication and Collaboration

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• Communicate regularly with students, parents, and guardians regarding academic progress and behavioral issues.
  
• Collaborate with other teachers, staff, and administration to support student success.
  

Career Advancement and Skill Development

Success Academy gives you unparalleled opportunities to gain valuable professional skills and advance rapidly with leadership opportunities available both in the classroom and outside.

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• Sharpen your communication skills and develop strong, meaningful relationships with students, their families, and your peers and mentors. This is inclusive of writing letters of recommendation at the middle school and high school level.
  
• Become a highly skilled problem solver able to tackle challenges in and out of the classroom.
  
• Learn to assess and analyze data to chart your students growth and achievement, and tailor your own teaching methods accordingly.
  
• Engage in professional development opportunities with school leaders to benefit from targeted, in-the-moment feedback and coaching to improve your performance.
  
• Have the opportunity to grow as a leader and ultimately a leader of the entire grade team. There are also opportunities to enter our school leadership track as an assistant principal as well as to transition to our network office.
  

Minimum Qualifications

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• A bachelors degree before your first day of work with Success Academy (a background in education is not required).
  
• Strong communication and interpersonal skills.
  
• Passion for learning and commitment to student development.
  
• Ability to work in person in New York City.
  

What We Look For

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• Drive for Excellence: You set ambitious goals for yourself and have never been afraid of putting in the hard work it takes to achieve them;
  
• Confidence and Presence: You enjoy taking the lead and inspiring others with your passion and commitment;
  
• Passion for Content: You relish literature, science, history, and/or math and independently seek to deepen your knowledge of subjects that interest you;
  
• Planning and Organizational Skills: You have experience juggling multiple responsibilities and are able to plan around competing priorities;
  
• Emotional Intelligence: You have strong instincts for building trusting relationships with people from a wide range of backgrounds;
  
• Learner: You are intellectually curious and are motivated to master new skills. You welcome feedback and coaching that will help you achieve your goals; and
  
• Grit and Determination: You are not frustrated by setbacks you see them as an opportunity for growth.
  

At Success Academy, we invest boldly in our teachers through exceptional pay growth, comprehensive health and wellness benefits, and career pathways that enable you to advance into leadership within an average of three years!

Health & Wellbeing that Starts Day One

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• Medical, dental, and vision coverage through Cigna and VSP effective on your first day. SA covers 82% of our most popular medical insurance plan, or about $9,000 annually, towards your medical, dental, and vision coverage.
  
• Employees receive a $50 cellphone stipend every month! ($600 annually)
  
• Pre-tax savings accounts for healthcare, dependent care, and commuter expenses.
  
• Free and confidential counseling through our Employee Assistance Program and Talkspace.
  
• Backup care for children and adults, fitness and travel discounts.
  

Time to Recharge

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• Enjoy paid time off during summer break, school vacation weeks, and holidays
  
• Generous paid parental leave for new parents.
  

Accelerated Growth & Recognition

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• Intensive training, ongoing coaching, and leadership pathways - most teachers are promoted to leadership positions on average within three years.
  
• Salary growth that provides significant yearly % increases, with opportunities to increase earning potential through performance-based incentives
  
• An employee recognition program that offers opportunities for awards and acknowledgment.
  

Financial Security for Your Future

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• 403(b) retirement plan with a 3% employer match.
  
• Quarterly employer contributions to your Health Savings Account (HSA) - up to $2,400/year!
  
• Income protection through employer-paid short- and long-term disability, and group life insurance coverage.
  
• Voluntary supplemental life insurance, accident, hospital indemnity, critical illness, and legal plans.
  
• All roles qualify for Public Service Loan Forgiveness after 10 years; most schools are eligible for Teacher Loan Forgiveness after 5 years of teaching.
  

Exact compensation may vary based on skills and experience.

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.

Privacy Policy:

By providing your phone number, you consent to receive text message updates from Success Academy regarding your application. Reply STOP to unsubscribe. View our Privacy Policy.

Current Success Academies Employees:

Please apply through the Internal Job Board via Greenhouse.

You will be asked to log in through your Okta Profile.

We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth.

Success Academy Charter Schools does not offer employment-based immigration sponsorship.

Join one of the nation's leading trucking companies and begin a rewarding career behind the wheel. We are now hiring motivated individuals ready to earn their Commercial Driver's License (CDL) through our company-sponsored training program. What We Offer:

• Paid CDL training - no upfront tuition costs
• Job placement opportunities upon successful program completion
• Earn $55,000-$85,000+ annually in your first year
• Weekly pay and consistent miles
• Modern, well-maintained fleet and nationwide support
• Ongoing training, mentorship, and safety programs
• Clear paths to dedicated, regional, and long-haul opportunities

Requirements:

• At least 21 years of age
• Valid U.S. driver's license with a clean driving record
• Able to pass DOT physical, background check, and drug screening
• Willing to travel and commit to the training program
• No prior experience is required. We train and support you from day one.

Apply today and take the first step toward a stable, high-paying career in the trucking industry. Contact Tonia Baudoin: 6 or

RN HIRING EVENT May 22nd 4pm-7pm

11212 TX-151, San Antonio, TX 78251

Meet our CNO and Bring a Friend (receive 2 chances to win a $50 Gift Card)

CHRISTUS Health was named a 2023 Forbes Best Employer By State, for both Texas and Louisiana. And we're hiring RNs like you! We offer a supportive and inclusive workplace culture, manifested daily in our shared spirit of camaraderie and teamwork. CHRISTUS Health is a place where you can truly belong. And there's nothing more empowering than working with a team that appreciates, supports, and respects you! Learn more today about all we can offer toward your career.

CHRISTUS Santa Rosa Hospital - Westover Hills (CSRH-WH) is a 150-bed hospital serving the fastest growing area of San Antonio. Specialized care includes orthopedic and surgical services, ICU, women's services, a newborn nursery, comprehensive cardiovascular care from diagnostics to open heart surgery, vascular lab, sleep center, emergency services, the CHRISTUS Weight Loss Institute, wound care, rehabilitation, and more. The campus also boasts an Outpatient Imaging Center and three medical plazas, one of which houses our CHRISTUS Santa Rosa Family Medicine Residency Program and CHRISTUS Santa Rosa Family Health Center.

Job Requirements:

Education/Skills

• Bachelor of Science Degree in Nursing, preferred

Experience

• 1 year of experience in the related nursing specialty preferred

Licenses, Registrations, or Certifications

• BLS required
• RN License in state of employment or compact

Position Requirements:

Education/Skills

• All newly hired experienced RNs must attend New Nurses Orientation within the first 30 days of hire.
• New hires are precepted by a designated trained staff member and initial on-boarding requirements are validated through successful completion of the designated organizational entry competency validation and a Critical Care Department-specific competency validation.
• Completion of all annual competency verification requirements.

Experience

• One year of experience in Critical Care setting preferred but will accept new graduates.

Licenses, Registrations, or Certifications

• Current ACLS certification required

In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain required certifications for their respective positions within the designated time frame.

Credential Grace Periods:

If additional credentials are required per the Position Requirements section, a grace period to obtain the certification will apply, dependent on your experience level.

• Any Candidate/Associate with at least one year of acute care clinical experience in a similar service line within the past three years is considered an Experienced Associate.
• Any Candidate/Associate who does not have at least one year of full-time acute care clinical experience in the same service line within the past three years is considered an Experienced Associate New to the Specialty.

Work Type:

Full Time, Part-Time, and PRN Opportunities

**For more information, please contact

Pay Range: $85,000.00 - $90,000.00

YOUR ROLE

Support the delivery of strong customer outcomes and commercial performance within the Contract Logistics business. Reporting to the Customer Success Manager, this role oversees day-to-day execution across a portfolio of accounts and provides frontline leadership to Customer Success team members.

The Supervisor plays a key role in ensuring consistent customer engagement, contract compliance, service delivery alignment, and identification of incremental growth opportunities. While not accountable for overall account strategy, this role actively supports renewals, service expansions, and commercial initiatives through disciplined execution and customer advocacy.

Success in this role requires a hands-on leader with strong customer focus, operational awareness, and the ability to coach teams while maintaining strong relationships with customers and internal stakeholders.

WHAT ARE YOU GOING TO DO?

Customer Engagement & Account Management

• Support assigned customer accounts by ensuring consistent execution of customer success activities, service delivery alignment, and issue resolution.

• Maintain regular contact with customer stakeholders to understand operational needs, service performance, and evolving requirements.

• Assist in preparing and participating in customer meetings, performance reviews, and business reviews.• Identify potential risks to retention or service performance and escalate concerns with recommendations to the Manager.

Revenue Support & Opportunity Identification

• Support renewal, upsell, and cross-sell efforts by identifying incremental growth opportunities within assigned accounts.

• Gather customer insights and operational data to support business cases, proposals, and pricing discussions led by the Manager.

• Ensure accurate tracking of account activity, contract milestones, and opportunity pipelines.• Assist with contract amendments and service changes to ensure smooth commercial and operational execution.

Performance & Financial Awareness

• Monitor basic account performance metrics including service levels, volumes, and cost drivers.

• Support the Manager in tracking account health, margin drivers, and performance trends.

• Collaborate with Operations and Finance to ensure data accuracy and issue resolution related to billing, performance, or service scope.

Team Supervision & Development

• Provide day-to-day supervision, guidance, and coaching to Customer Success team members.

• Ensure consistent execution of customer success processes, standards, and best practices.

• Support onboarding, training, and skill development of team members, reinforcing customer engagement and execution discipline.• Monitor individual performance and provide feedback aligned with customer outcomes and team objectives.

Cross-Functional Collaboration

• Work closely with Operations, Solutions Design, and Commercial teams to support customer needs and ensure seamless execution of contracted services.

• Act as a liaison between customers and internal teams to resolve service issues and improve customer satisfaction.

• Contribute feedback and insights to improve customer success processes and tools.

WHAT ARE WE LOOKING FOR?

Education and Experience:

• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience).
• 3–5 years of experience in customer success, account management, logistics operations, or a related commercial support role.
• Experience managing customer interactions in a B2B or contract logistics environment preferred.
• Prior experience providing informal leadership, coaching or supervision preferred

Skills & Attributes

Strong customer service mindset with an understanding of commercial and operational drivers.

• Ability to identify issues, recommend solutions, and execute with consistency and follow-through.

• Effective communicator with strong relationship-building skills.• Detail-oriented, organized, and comfortable managing multiple priorities.

• Collaborative team player with emerging leadership capabilities.

Travel - Up to 10–15% travel as required to support customer engagement.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

Are you a driven Success Manager? Are you interested in an opportunity to empower educators to improve student outcomes for an EdTech company that’s leading the way in the future of teaching and learning?

Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. Trusted by more than 4,000 districts and numerous state education agencies, Amira is helping 4 million students worldwide become motivated and masterful readers.

They seek a Success Manager in Southern California to ensure the flawless onboarding and drive the deep, sustained product adoption of Amira across all user levels within assigned school districts. The Success Manager's primary goal is to translate product features into pedagogical value, empowering educators to improve student outcomes.

Major Responsibilities

• Onboarding & Project Management: Lead and project manage all aspects of new school and district implementations, from technical setup to user training, ensuring a timely and successful launch.
• Training & Professional Development: Design and deliver high-quality, engaging training and professional development sessions for teachers, coaches, and school administrators (both virtual and on-site).
• Adoption & Usage Analysis: Proactively monitor product usage data to identify trends, celebrate successes, and address adoption risks. Develop and execute data-driven intervention plans for at-risk users or schools.
• Relationship Building: Build strong, collaborative relationships with mid-level district and school-based contacts, including Curriculum Directors, Principals, Instructional Coaches, and teacher leaders.
• Best Practice Consultation: Serve as a pedagogical expert on the Amira platform, consulting with schools on best practices for integrating Amira into their existing curriculum and instructional routines.
• Product Expertise & Feedback: Distill the reasons why the product is working well and why it is failing to deliver value. Convey this information back to R&D in an actionable form.
• Risk Mitigation: Mine for and mitigate customer concerns or issues in a creative, proactive, and relentless way.

Preferred Qualifications:

• 3+ years of experience in customer success, implementation, professional development, or a former K-12 educator role (e.g., Instructional Coach, Principal, etc.)
• Experience implementing software solutions, preferably in the Education SaaS industry.
• Experience delivering professional development or training to adults.
• Strong project management and organizational skills.
• Ability to analyze data to derive actionable insights.
• Excellent communication and presentation skills.
• Deep empathy for the challenges and goals of educators.
• 50% travel.
• Experience in education administration and/or a start-up organization a plus.

Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. As the leader in third-generation edtech, Amira listens to students read out loud, assesses mastery, helps teachers supplement instruction and delivers 1:1 tutoring. Validated by independent university and SEA efficacy research, Amira is the only AI literacy platform proven to achieve gains surpassing 1:1 human tutoring, consistently delivering effect sizes over 0.4. Rooted in over thirty years of research, Amira is the first, foremost, and only proven Intelligent Assistant for teachers and AI Reading Tutor for students.

The Renaissance Network – Building World-Class Teams to Impact Education

We process certain personal information about you for our legitimate business interests to identify and contact suitable individuals about opportunities that may be relevant to them. Details are set out in our Privacy Policy, including how to opt-out ( /privacy-policy).

The Renaissance Network (TRN) is an equal opportunity employer. TRN complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.

This position will provide academic advising to 1st year students at Millikin University. The Professional Advisor supports one of the four (4) academic units on Millikin’s Campus: The College of Arts and Sciences, the College of Fine Arts, the College of Professional Studies, or the Tabor School of Business. This role supports students in promoting their academic success, managing their course plans and schedules, and engaging in transformational advising. The Professional Advisor provides high-quality, proactive academic advising and support to students. Which includes assisting students in course selection and requirements for special focus areas, setting academic goals, proctoring study experiences, and developing and facilitating workshops that focus on fostering academic skills and executive functioning skills. This position is not eligible for remote work.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:  

·       Deliver transformational academic advising experiences for all assigned students.

·       Provide supplemental advising and registration assistance to all 1st year students as needed.

·       Proactively communicate and build relationships with assigned students.

·       Co-create with assigned students an academic plan.

·       Maintain accurate and detailed notes from advising meetings in the appropriate case management system.

·       Collaborate with the assigned college’s faculty, school directors, and the academic dean.

·       Ensure students understand and navigate the class registration process, understand degree and general education requirements.

·       Address all areas of academic concerns with students, including tutoring, study skills, and time management.

·       Make referrals to other points of service such as counseling, financial aid, career services, student life, disability services, and Title IX.

·       Participate in professional development opportunities.

·       Remain current in high-impact practices as related to academic advising, student success, and higher education.

·       Respond timely to Academic Alert forms submitted by faculty and staff members.

·       Provide active support, follow-up, and strategies for success, as well as general walk-in/appointment times for students.

• Supports students on individual course articulations/transfers with the Registrar’s office and the academic school.Performs other job-related duties as assigned.  
• Performs other work-related job duties as assigned. 

SUPERVISORY RESPONSIBILITIES: This position may supervise paraprofessional students and/or graduate assistants as budget allows and would carry out supervisory responsibilities in accordance with the university’s policies and applicable laws. Responsibilities include interviewing, hiring, and training staff members, planning, assigning, and directing work; appraising performance; rewarding and disciplining staff members; and addressing complaints and resolving issues. 

QUALIFICATIONS: To perform this job successfully, an individual must be able to succeed in a result-driven professional organization. Maintaining professional performance, demeanor, team approach, and focus on results while working under pressure in a dynamic environment. Customer, budget, quality, and delivery conscious mindset. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork. Highly organized, with the ability to plan, execute, and multitask to meet deadlines with accuracy and attention to detail.

Minimum Education and/or Experience:

·       Bachelor’s degree or the equivalent combination of education, training, and experience from which comparable skills can be acquired, including graduate Assistantships, Internships, and Practical experiences.

·       Excellent written, oral, and interpersonal communication skills.

·       Ability to manage time effectively, learn, and contribute to overall departmental tasks and goals.

·       Ability to lead or contribute to planning or organizing projects, programs, services, etc.

·       Ability to develop and maintain positive professional relationships and resolve conflict in a team environment and with individuals from various diverse backgrounds and experiences.

·       Ability to analyze information and offer sound recommendations.

·       Proficient in Microsoft Office, Teams, Outlook Calendar, and Office 365

Preferred Education and Experience:

·       Master’s degree.

·       Related experiences in a college or university setting.

·       Experience advising student organizations.

·       Experience facilitating, teaching, and/or developing support programs.

·       Experience in student learning assessment or program evaluation.

·       Experience using software or database platforms related to the position.

·       Experience with Student Affairs and/or Academic Affairs.

Qualified applicants should submit a cover letter, resume, and contact information of three professional references to /employment. Review of applications will begin immediately and continue until the position is filled. Employment and first day of work is contingent upon successful completion of a background check. Millikin University is an equal opportunity employer and candidates from traditionally underrepresented groups in this field are encouraged to apply. Beyond meeting fully its legal obligations for non-discrimination, Millikin University is committed to increasing employee diversity and will consider qualified applicants with experience in diverse settings, who have a record of research that supports/benefits diverse communities or a record of teaching a diverse student population. Millikin offers a competitive salary and full benefit package, including eligibility for tuition waiver. To view Millikin’s benefits, please go to  

Description

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  Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives.
  
  
• 
  Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer.
  
  
• 
  Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery.
  
  
• 
  Proactively inform and guide customers on new features and releases to enhance their experience and maximize value.
  
  
• 
  Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs.
  
  
• 
  Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals.
  
  
• 
  Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively.
  
  
• 
  Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success.
  
  
• 
  Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery.
  
  

• 
  A Bachelor's degree or higher is preferred for this role.
  
  
• 
  An extensive professional history spanning 7-10+ years, showcasing a diverse array of experiences in roles such as Management Consulting, Customer Success, Account Management, Business Development, or other client-facing positions.
  
  
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  Demonstrated proficiency in effectively managing complex, multi-divisional, and multi-geographical client portfolios.
  
  
• 
  A talent for seamless collaboration with cross-functional teams, including Sales, Product, Marketing, and Services, driving collective success.
  
  
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  Thrive in fast-paced environments, exhibiting agility in multitasking and embracing diverse responsibilities.
  
  
• 
  Exhibit industry-specific expertise in areas such as media monitoring, SaaS, PR, or Marketing.
  
  
• 
  Bonus points for previous experience in Project Management, enriching your profile.
  
  
• 
  Excellent written and verbal communication skills in English.
  
  
• 
  Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.
  
  
• 
  The ability to legally work in the country of hire is required for this position.
  
  

• 
  Enjoy flexible paid time off and unlimited leave options for enhanced work-life balance.
• 
  Excellent medical, dental, and vision options
• 
  Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• 
  Energetic work environment with a hybrid or remote work style, providing the balance you need.
• 
  Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
• 
  Compensation Overview - Base Salary of $107,000 - $132,000 USD per year + [monthly/quarterly] commissions [subject to the terms of the applicable commission plan].
  Total compensation range for this position: $107,000 - $165,000 USD per year. Earnings are dependent on individual sales performance.

Description

• 
  Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
• 
  Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
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  Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
• 
  Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
• 
  Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.
• 
  Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts.
• 
  Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
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  Drive client engagement and product adoption to ensure ongoing value delivery.
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  Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
• 
  Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.
• 
  Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.

• 
  A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
• 
  Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management.
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  Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.
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  Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success.
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  Proactive approach in identifying and addressing customer needs and opportunities promptly.
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  Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success.
• 
  Excellent written and verbal communication skills in English.
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  Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
• 
  The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance.
• Excellent medical, dental, and vision options
• 401(k) matching, life insurance, commuter benefits, and parental leave plan
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
• Base Salary of $48,000 -$64,000 USD per year + quarterly commissions subject to the terms of the applicable commission plan.
• Total compensation range for this position: $80,000 - $107,000 USD per year. Earnings are dependent on individual sales performance.

Where You'll Work:

• 233 S. Wacker Drive / Willis Tower Suite 8370

Job Title: Customer Success Manager

Location: US - Remote

OptymEdge is advancing global ophthalmology clinical trials through the Acuvera Suite-Certify, Capture, and Imaging-bringing digital transformation to visual function endpoints. To support this growth, we are seeking a Customer Success & Strategic Growth Manager to support and execute value realization, strengthen sponsor and CRO partnerships, and unlock long-term account expansion.

Primary Purpose

This client-facing role blends customer success, strategic account management, and commercial insight. You will partner with key global sponsors, oversee engagement across the customer lifecycle, and convert operational excellence into deeper, multi-service relationships. You will also contribute to the development of scalable CS frameworks that support OptymEdge's growth trajectory.

1. Strategic Account Leadership

* Serve as the primary point of contact for assigned strategic accounts

* Lead onboarding, adoption, and continuous value delivery across Certify, Capture, and Imaging modules

* Conduct structured governance meetings, QBRs, and planning sessions with client stakeholders

* Build multi-level, trust-based relationships anchored in scientific credibility and shared goals

* Identify risks early and drive cross-functional resolution to maintain delivery excellence

2. Growth & Expansion Opportunities

* Identify upsell, cross-sell, and multi-service expansion opportunities in partnership with Commercial and Business Development teams

* Contribute to the development of long-term partnership and account growth strategies

* Partner with Business Development on renewals, pricing input, and proposal development

* Track and report NRR, account health indicators, and expansion pipeline activity

3. Cross-Functional Partnership

* Collaborate with Delivery, Clinical, Product, Technology, and Marketing teams to ensure consistent execution

* Translate customer insights into actionable product and service improvement recommendations

* Contribute to value stories, case studies, and customer success narratives

* Serve as the internal voice of the customer to support alignment across teams

4. Operational Excellence & Scaling

* Contribute to the development and refinement of scalable CS processes, playbooks, and engagement frameworks

* Build and maintain account health models and standardized reporting dashboards

* Leverage CRM and analytics tools for forecasting, engagement tracking, and risk signaling

* Support knowledge sharing and onboarding activities as the CS function grows

* Bachelor's/Master's in Life Sciences, Business, or related field.

* 5+ years in customer success, strategic account management, or clinical operations.

* Experience with eClinical or digital health systems.

* Strong communication, stakeholder management, and commercial awareness

Bonus Points

* Experience in ophthalmology clinical research or endpoint services

* Familiarity with eSource, imaging, or certification platforms

* Experience in growth-stage or transformation-focused organizations

* Proficiency with Salesforce or similar CRM platforms

Emmes Group: Building a better future for us all.

OptymEdge is part of the The Emmes Group. Emmes is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.

We believe the work we do will have a direct impact on patients' lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We're looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!

Why work at Emmes?

At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:

• Flexible Approved Time Off

• Tuition Reimbursement

• 401k Retirement Plan

• Work From Home Anywhere in the US

• Maternal/Paternal Leave

• Casual Dress Code & Work Environment

CONNECT WITH US!

Follow us on Twitter - @EmmesCRO

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The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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