Brooksource Jobs Remote Jobs in Usa

Clinical Data Project Manager

$45/hr | 1‑Year Contract (Potential for Hire)

Birmingham, AL | Hybrid

Overview

We’re looking for an operations‑focused PM/Clinical Data SME to support day‑to‑day clinical data issues, interface data troubleshooting, and sprint‑based enhancement work for a major healthcare insurance client.

What You’ll Do

• Support daily operations and resolve issues related to clinical and interface data.
• Investigate missing data, failed transactions, and data quality gaps.
• Serve as an SME on 3‑week sprints for enhancements or clinical data stories.
• Work closely with both business and IT PMO teams, bridging communication and requirements.
• Maintain and support the project once live.
• Collaborate in a highly team‑oriented environment with strong knowledge sharing.

What You Need

• Experience with clinical data, healthcare operations, or clinical systems.
• Understanding of data interfaces and data flow.
• Project management or Scrum experience.
• Strong analytical and communication skills.

Business Analyst

Ongoing Contract

Hybrid – Houston, TX

Role Overview

The Business Analyst will provide hands‑on analytical and project support to the Emerging Technologies team as it evaluates, pilots, and advances new technology solutions. This is an execution‑focused role that supports day‑to‑day workstreams, including building and maintaining roadmaps, supporting project management activities, preparing presentation materials, and handling ad‑hoc analysis and coordination tasks.

The analyst will work under the guidance of senior team members to help translate early‑stage technology ideas into structured analyses, clear documentation, and practical next steps.

Key Responsibilities

Roadmap & Planning Support

• Help build, update, and maintain technology roadmaps, workplans, and initiative trackers. Introduce technology into the teams workflow (2-5 year) ideas & development.
• Support definition of milestones, dependencies, and timelines for pilots and emerging technology initiatives.
• Assist in organizing and documenting priorities, assumptions, and open questions as initiatives evolve.

Project & Pilot Execution Support

• Provide day‑to‑day project support for pilots and proof‑of‑concepts, including:
• Tracking timelines, milestones, risks, and action items
• Coordinating inputs across teams (operations, IT, finance, vendors)
• Preparing meeting notes, follow‑ups, and status summaries
• Maintain pilot documentation, trackers, and shared materials to ensure work stays organized and up to date.
• Support collection and organization of pilot results, metrics, and learnings.

Presentation & Materials Development

• Develop and refine PowerPoint slides and working materials for:
• Pilot updates and internal check‑ins
• Leadership readouts and decision discussions
• Technology overviews and roadmap summaries
• Update existing decks and templates based on feedback from senior team members.
• Help synthesize inputs into clear, structured slides (with guidance).

Business Case & Analytical Support

• Assist with building and updating business cases, including:
• Basic cost tracking and benefit estimates
• ROI and scenario inputs using provided frameworks
• Assumption documentation and sensitivity inputs
• Support data gathering, validation, and formatting for analysis.
• Help maintain models, trackers, and summary outputs used in decision materials.

Research & Ad‑Hoc Support

• Conduct structured research on emerging technologies, vendors, and industry trends.
• Compile summaries, comparison tables, and reference materials.
• Provide ad‑hoc analytical, coordination, and administrative support as needed across the Emerging Technologies portfolio.

Skills & Experience:

• 3-5 years experience in a similar role
• Oil & Gas experience helpful, not required
• Understanding technology & automation research
• Proficient in Mircosoft Office suite, Power BI, Power Point

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Network Security Engineer

Contract through 1/31/27 w/ option to extend

Austin, TX

We’re seeking a Network Security Engineer to join a cybersecurity engineering and operations team focused on protecting and supporting large‑scale enterprise environments. In this role, you’ll design, deploy, and manage critical network‑security infrastructure while partnering closely with internal teams to ensure secure and reliable operations.

What You’ll Achieve

As a Network Security Engineer, you’ll be responsible for building and maintaining network‑security technologies and providing advanced support for security infrastructure across the organization.

You Will:

• Participate in and report on cybersecurity projects and customer engagements.
• Design, deploy, maintain, and manage network‑security infrastructure.
• Provide Level 2 and Level 3 support for security devices, including firewalls and related technologies.
• Execute tasks and changes related to security network infrastructure.
• Participate in an on‑call rotation (approximately one weekend every six weeks).

Essential Requirements

• Bachelor’s degree in a related field, or equivalent experience.
• 5+ years of experience in network security.
• Strong communication and interpersonal skills.
• Solid understanding of networking fundamentals (TCP/IP, DNS, SSL).
• Minimum 3 years of hands‑on experience with Palo Alto Networks technologies.
• Experience with security processes and documentation.

Desirable Requirements

• Familiarity with network fundamentals and firewall technologies.
• Relevant certifications such as CCNA, CCNP, CCIE, PCCSA, PCNSA, PCNSE, CISSP, etc.

Network Load Balancing Engineer

Contract with option to extend or go permanent

Austin, TX (onsite)

We are looking for a Senior Principal Engineer / Network Load Balancing Engineer to join a high‑impact engineering team based in Round Rock, TX. This person will architect, build, and optimize global load‑balancing solutions that support mission‑critical applications used across distributed engineering environments. The role focuses on ensuring high availability, global traffic distribution, multi‑site resiliency, and peak performance across a large‑scale enterprise environment.

What You’ll Do

• Architect, configure, and operate global load‑balancing platforms (F5 BIG‑IP LTM/GTM, GSLB, HAProxy, NGINX, and other ADC technologies).
• Design and implement high‑availability and failover strategies across multiple global sites.
• Develop and refine traffic‑routing logic including iRules, DNS/GSLB policies, health checks, SSL termination, header manipulation, and L4/L7 flow engineering.
• Monitor, analyze, and optimize performance using enterprise observability tools.
• Partner closely with application owners, engineering teams, security groups, and architects.
• Lead troubleshooting for traffic‑flow issues, failover anomalies, latency, and performance events.
• Create and maintain runbooks, operational documentation, and incident‑response procedures.
• Lead incident response and performance tuning efforts.
• Test and qualify load balancers within business‑continuity environments and build test beds as needed.

What We’re Looking For (Essential Requirements)

• 13+ years of hands‑on load‑balancing experience supporting high‑traffic enterprise environments.
• Expert‑level knowledge of F5 BIG‑IP (LTM, GTM/GSLB), iRules, TCP/IP, DNS, SSL, and application‑traffic management.
• Strong understanding of high‑availability architectures, failover mechanisms, and routing protocols.
• Experience working in multi‑site global environments.
• Strong analytical, troubleshooting, and documentation abilities.
• Load Balancers: F5 BIG‑IP, HAProxy, NGINX, NetScaler.
• Traffic Engineering: iRules, DNS/GSLB, SSL offloading, health checks, L4/L7 routing.
• Network Core: TCP/IP, BGP, OSPF, VLANs, network‑security fundamentals.
• HA & Resiliency: failover automation, multi‑site redundancy, DR strategies.
• Monitoring Tools: SolarWinds, ThousandEyes, Splunk.
• Experience using design tools such as Miro or Visio.

Nice to Have

• Background supporting large distributed systems or regulated enterprise environments.
• Familiarity with Citrix ADC, NetScaler, Cisco ACE, or hybrid‑cloud load‑balancing solutions.
• Relevant certifications (F5 CTS/CCE, CCNP, CCIE, etc.).
• Experience with enterprise‑scale monitoring platforms.
• Knowledge of business‑continuity strategies and approaches to high availability.

Why This Role Matters

This engineer ensures that globally distributed teams have access to reliable, fast, and highly available applications. Your work directly impacts uptime, resiliency, and productivity across the organization.

Job Title: Jr Data Entry Specialist

Location: Atlanta, GA (ATL preferred)

Schedule: Onsite, 5 days/week

Perks: Free parking

About the Role

We’re seeking a Jr Data Entry Specialist to support property and vendor setup while ensuring accurate and timely commission processing. This role is ideal for someone highly detail-oriented who can follow established processes, work across multiple databases, and handle sensitive financial information with care. It’s a strong opportunity for someone eager to gain exposure to a corporate operations environment.

What You’ll Do

• Enter and maintain new properties in internal systems (supporting 170–190+ properties)
• Set up new vendors and establish vendor IDs in coordination with Accounts Payable
• Review and verify tax documentation to ensure vendors are eligible for compensation in their respective states
• Confirm contract payment terms and validate unit counts eligible for compensation
• Calculate and process commissions using internal systems and Excel-based uploads
• Research unpaid commissions and resolve discrepancies or incorrect payments
• Initiate recoupment for overpayments or invalid payments
• Receive and route returned checks to Accounts Payable
• Work through and resolve an existing ticket backlog (approximately 700 tickets from 2025 to present)
• Pull and reconcile data from multiple internal databases while maintaining accuracy
• Handle private banking and compensation data securely within VPN environments

What We’re Looking For

• High attention to detail and ability to follow defined processes consistently
• Comfort working across multiple systems and accurately transferring information
• Strong Excel skills; experience uploading or reconciling spreadsheet-based data
• Proficiency in Microsoft Outlook and professional internal communication
• Ability to work independently and stay organized in a high-volume environment
• Strong interest in gaining exposure to a corporate operations role

Nice to Have

• Experience working with large datasets or running SQL queries (not required)
• Background in data entry, operations, finance, or administrative roles

Why This Role

• Onsite exposure to a structured corporate environment
• Clear processes, hands-on work, and defined expectations
• Growth opportunity for early-career candidates or those transitioning from service or hospitality roles

Location: On-site

Employment Type: Contract (3-6 months)

Seniority Level: Mid-Senior

Industry: IT Services & Consulting

Job Functions: Analyst, Technical Support

JOB SUMMARY

Provide advanced technical support for enterprise iOS/iPadOS devices and services across a 7x24x365 operation. Scope includes device lifecycle activities, day‑to‑day work in Workspace One (enterprise MDM experience required; VMware Workspace ONE preferred), and carrier account management (procurement, plan optimization, billing reconciliation, SIM/eSIM lifecycle, and compliance). This role implements and supports standards defined by engineering/InfoSec and does not create new configuration profiles or perform high‑level MDM engineering.

JOB RESPONSIBILITIES

1) Mobile Device Lifecycle & UEM Administration (Support Focus)

• Provision, enroll, and configure corporate and COBO/COPE devices using Apple Business Manager Automated Device Enrollment.
• Apply and monitor MDM profiles, apps, and compliance policies as defined by engineering; troubleshoot assignment/scope issues and escalate when needed.
• Perform Tier 2/3 incident, request, and problem management for iOS/iPadOS; provide escalation support to the Service Desk.
• Support device security (passcodes/biometrics, OS updates, encryption status) and remediate non‑compliance in line with established policies.
• Execute device kitting, staging, shipping/receiving, and RMA processes with accurate CMDB/asset updates.

2) Carrier Account & Telecom Expense Management (TEM)

• Own day‑to‑day carrier account administration across supported wireless providers (e.g., line adds/changes/deactivations, number porting, device/SIM swaps, eSIM activations, IMEI/SIM tracking).
• Monitor and optimize rate plans, pooled data, features, and international roaming; recommend changes to minimize cost while meeting business needs.
• Perform monthly billing reconciliation (usage anomalies, overages, credits/disputes), cost allocation, and reporting; partner with Finance and Procurement.
• Coordinate device procurement (corporate buying programs, upgrades, trade‑in/buyback, warranty/insurance) and maintain accurate inventories.
• Ensure regulatory and emergency services readiness (e.g., E911 records where applicable), fraud prevention (SIM/eSIM security), and loss/theft controls.
• Maintain carrier portals, account hierarchies, and user permissions; document processes and KPIs (cycle time, cost per line, optimization savings).

3) Security, Compliance & Access (Implementation)

• Participate in security incident response for mobile threats (phishing, lost/stolen devices); execute remote lock/wipe and evidence preservation.
• Contribute to audit, risk, and compliance activities (SOX, PCI, privacy) by maintaining accurate records and consistent controls.

4) Service Delivery & End‑User Experience

• Deliver high‑quality deskside/remote support for executives and front‑line staff; prioritize critical operational roles.
• Maintain and continuously improve SLA/OLA performance (response, restore, request fulfillment); publish support playbooks and knowledge articles.
• Provide VIP/mission‑critical support during operations, travel, and events, including on‑call rotation in a 7x24x365 environment.

5) Asset, Inventory & CMDB

• Track mobile assets end‑to‑end (request → deployment → in‑service → repair → decommission/sanitation) and maintain accurate CMDB and stock levels.
• Reconcile device inventory with carrier billing and MDM records; remediate orphaned lines/devices.

6) Projects & Continuous Improvement (Execution)

• Support mobile‑related projects (iOS updates, app rollouts) by executing tasks under guidance, participating in UAT/pilots.
• Recommend process improvements and self‑service opportunities; update SOPs/KBs to reduce repeat tickets and improve reliability (no custom MDM engineering or scripting expected).
• Evaluate new devices and accessories; document results and provide feedback into standards.

7) Documentation & Knowledge Management

• Create and maintain standard operating procedures (SOPs), runbooks, and end‑user guides with inclusive, plain language.
• Publish and maintain knowledge base articles for the Service Desk and end users; deliver targeted training where needed.

8) Vendor, Carrier & Stakeholder Management

• Build strong partnerships with carriers, OEMs, and MDM vendors; manage escalations and service requests to resolution.
• Collaborate with Security, Networking, Procurement, Finance, HR, and Business Operations to align mobile services with business outcomes.
• Track and report KPIs (ticket volume, MTTR, compliance rate, device health, cost per line, optimization savings) and drive data‑informed decisions.

9) Mentorship & Team Development

• Mentor associate and mid‑level analysts on iOS/iPadOS support workflows, MDM usage, and carrier processes; contribute to cross‑training and skill growth.
• Promote a culture of safety, inclusion, and continuous learning.

Note: This list is not exhaustive; additional duties may be assigned based on business needs.

QUALIFICATIONS

Education

• Associate’s degree in Information Technology or a related field; or equivalent practical experience.

Work Experience

• 4–6 years in enterprise end‑user support with at least **3 years focused on iOS/iPadOS enterprise **support.
• Required: Enterprise MDM experience, Preferred: Experience with VMware Workspace ONE supporting large‑scale iOS fleets.
• Carrier account administration and telecom expense management (activations, ports, plan optimization, billing reconciliation).

Knowledge, Skills, and Abilities (KSAOs)

• Deep knowledge of iOS/iPadOS end‑user and admin features (managed apps, per‑app VPN, app configs, managed open‑in, DLP, device compliance) with an emphasis on support and implementation.
• Working knowledge of MDM platforms to apply existing profiles/policies, assign apps, troubleshoot scoping/compliance, and escalate engineering issues appropriately.
• Familiarity with Apple Business Manager (Apps & Books, Managed Apple IDs, Automated Device Enrollment) and related support workflows.
• Practical understanding of carrier services: SIM/eSIM lifecycle, IMEI tracking, number assignment/porting, international roaming, and cost controls.
• Data analysis for telecom billing reconciliation (Excel/Sheets, pivot tables, lookups) and KPI reporting.
• Excellent communication, customer service, and stakeholder management; ability to explain technical topics in plain language.
• Basic scripting/reporting familiarity is a plus (e.g., exported reports, simple data cleanup); no custom MDM scripting required.
• Knowledge of ITIL practices (incident, problem, change, request, CMDB/asset).
• Ability to lift and carry mobile equipment/shipments (up to ~20 lbs).

Certifications (Preferred)

• Apple Device Support/Deployment certifications.
• Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102) or equivalent.
• VMware/Omnissa VCP‑DWS (preferred).

WORKING CONDITIONS

• Supports a 7x24x365 operation with occasional after‑hours work and on‑call rotation.
• May require limited travel for deployments, vendor meetings, or training.

Program / Delivery Manager – Property Engagement Platform (PEP)

Location: Addison, TX (Hybrid- 3 days on-site)

Duration: 12 Month Contract (High likelihood of extension)

Rate: $65-85/hr (Final compensation will be based on experience and skills)

Overview

Our client, a global hospitality leader, is seeking a Program / Delivery Manager to support the continued rollout and enhancement of their Property Engagement Platform (PEP) — a cloud-based property management system used across thousands of hotel locations worldwide.

PEP powers the day-to-day operations of our clients’ properties, supporting workflows such as guest check-in, housekeeping operations, property services, billing, and operational reporting. The platform is currently deployed across thousands of hotels globally, with ongoing development focused on supporting more complex international and luxury properties that require advanced features such as localization, regulatory compliance, and expanded operational functionality.

This role will support the delivery and coordination of development work between product teams and an external development vendor, ensuring features move smoothly from product concept through development, testing, and release.

This is a hands-on delivery role focused on managing the flow of work, coordinating cross-team dependencies, and providing clear reporting on program progress.

Responsibilities

• Manage the delivery lifecycle for new features and enhancements within the PEP platform.
• Coordinate development work between product teams, engineering teams, testing groups, and external development vendors.
• Track feature progress from initial product intake through development, sprint execution, and release.
• Manage Jira workflows, ensuring work items are properly tracked and moving through the development lifecycle.
• Build and maintain Jira dashboards to monitor program health, sprint progress, and delivery metrics.
• Analyze Jira data and delivery trends to identify risks, bottlenecks, or delays.
• Coordinate across multiple workstreams and ensure cross-team dependencies remain aligned.
• Facilitate sprint planning, backlog refinement, and release readiness activities.
• Identify risks, blockers, and issues across workstreams and drive resolution.
• Prepare executive-level reporting and status updates for program leadership.
• Support continuous improvement of delivery processes across the program.

Required Skills & Experience

• ~8+ years of experience in program management, delivery management, or technical program management within a software development environment.
• Strong experience managing Agile or iterative software delivery programs.
• Hands-on experience using Jira for delivery management, backlog tracking, and reporting.
• Experience building Jira dashboards and interpreting delivery metrics.
• Proven ability to coordinate across multiple teams and stakeholders in a matrixed environment.
• Strong organizational and problem-solving skills with the ability to manage competing priorities.
• Excellent communication skills, including the ability to present program updates to leadership.

Preferred Qualifications

• Experience working with vendor development teams or third-party engineering partners.
• Experience supporting enterprise SaaS platforms, operational systems, or large-scale technology implementations.
• Experience creating executive reporting, delivery dashboards, and program updates.
• Familiarity with large enterprise technology environments supporting global users.

Analyst III - Technical Support

Contract

Remote

Role Overview

The Analyst III – Technical Support (Telecommunications Analyst III – POTS Transition) is a senior, field-focused role responsible for implementing POTS (Plain Old Telephone Service) replacement solutions across enterprise locations. This position coordinates site-level execution, including site surveys, installations, cutovers, and operational validation, while ensuring successful transition from legacy analog services to modern replacement solutions.

The role works closely with site contacts, service providers, vendors, and telecommunications carriers, and partners with the Disconnect Coordination Team (DCT) to enable timely disconnection of legacy services once replacements are complete. The ideal candidate brings extensive experience with legacy voice and data circuits and a proven ability to manage complex, multi-stakeholder field implementations.

Key Responsibilities

• Lead implementation of POTS replacement solutions at field locations.
• Coordinate with site contacts, service providers, vendors, and carrier representatives to plan and execute replacement activities.
• Schedule and manage site surveys and oversee installation activities.
• Validate operational readiness post-cutover to ensure service stability and performance.
• Calculate and document cost savings associated with completed replacements.
• Notify the Disconnect Coordination Team (DCT) once replacements are complete and disconnect activities can proceed.
• Maintain strong cross-functional communication to ensure alignment, accuracy, and successful execution.

Detailed Responsibilities

• Gather and validate site requirements in collaboration with stakeholders.
• Coordinate and manage site surveys, installation schedules, and cutover activities.
• Oversee field execution to ensure work is completed according to plan and standards.
• Validate services post-cutover and confirm operational readiness.
• Track progress, milestones, and deliverables across assigned projects.
• Calculate and report realized savings tied to completed POTS replacements.
• Prepare and present findings, status updates, and recommendations to project leadership and stakeholders.
• Maintain accurate documentation, reporting, and tracking within designated systems.
• Partner closely with the Disconnect Coordination Team (DCT) to support timely and accurate disconnect execution.

Qualifications & Skills

• Minimum of 10 years of relevant experience in the telecommunications or network industry.
• Demonstrated expertise with legacy voice and network circuits, including analog dial tone.
• Experience working with telecommunications or network services in an analytical, operational, or technical support role.
• Strong understanding of circuit-based services, telecom billing concepts, and inventory or asset tracking.
• Proven ability to manage multiple tasks, meet deadlines, and support reporting and financial tracking activities.
• Strong analytical skills with the ability to interpret complex technical and billing data.
• Self-motivated, proactive problem solver with strong attention to detail.
• Ability to adapt and perform effectively in a fast-paced, cross-functional environment.

Key Interactions

This role collaborates extensively with:

• Site contacts and field leadership
• Telecommunications vendors and service providers
• Telecommunications carriers
• Digital and sourcing teams
• Disconnect Coordination Team (DCT)
• Internal project and operations leadership

The analyst is expected to communicate clearly, maintain structured project updates, manage priorities effectively, and ensure alignment across all stakeholders.

Analytical Product Manager

User Feedback & Competitor Comparison (Advanced WiFi)

Pay: $65-$70/hr

Location: Greenwood Village, Co. 4 days onsite/1 day remote.

Goal

• Bolster data driven investigations to improve Advanced WiFi performance, end‑client interoperability, and overall customer satisfaction by leveraging internal and external customer/user feedback into actionable investigations.

Program Overview

• Review and facilitate user feedback loops for both internal employee and external customers insight
• Maintain open, rapid communication channels with internal stakeholder teams to make actionable impacts from reviewed customer/user feedback
• Inform Spectrum’s roadmap by tracking device ecosystem trends and upcoming features
• Lead competitor comparison documentation and upkeep for all ISP, FWA, and third-party WiFi Hardware and Advanced Feature offerings
• Ability to make decisions and solve problems while working under pressure
• Ability to develop strong working relationships with peers and project members
• Demonstrated experience defining and implementing Lean frameworks within a large enterprise
• Experience with Jira, Confluence, SharePoint, Tableau, and social media aggregation tools such as Talkwalker a plus
• Experience in Telecommunications industry
• Knowledge and experience with Agile delivery frameworks: Agile, Scrum, Kanban, SAFe, Scrum at Scale, LeSS, Lean, Six Sigma

Key Responsibilities

• Synthesize insights from dual feedback streams
• Combine qualitative (sentiment, themes, verbatim comments) and quantitative data (trends, volume, NPS/CSAT scores, engagement metrics) from internal employee programs and external WiFi 7 social/user feedback into clear, prioritized insight reports, executive summaries, and interactive dashboards.
• Translate user and employee voice into actionable product improvements by identifying high-impact pain points, feature requests, and opportunities; create data-backed prioritization frameworks to influence the product roadmap for both WiFi 7 router hardware/firmware and internal employee-facing programs/tools.

• Define and track success metrics tied to feedback
• Establish and monitor KPIs such as sentiment trends, issue resolution velocity, feedback loop closure rate, NPS/CSAT uplift, adoption of addressed features, and reduction in recurring complaints for both internal programs and WiFi 7 router user experience.
• Manage proactive social media engagement and reputation by working with social/media/customer success teams to respond to public feedback, escalate critical issues, convert detractors into advocates, highlight product wins based on positive mentions, and mitigate potential reputational risks emerging from WiFi 7 discussions.

• Roadmap and strategy
• Partner closely with engineering, firmware, UX, and hardware teams to define requirements, write user stories/epics, and ensure that validated feedback directly shapes iterations, bug fixes, new capabilities (e.g., enhanced mesh, AI-driven optimization), and release planning for WiFi 7 products and internal solutions.
• Facilitate cross-functional alignment and feedback review cadences Lead regular insight-sharing sessions, roadmap alignment meetings, and working groups with stakeholders (engineering, support, marketing, customer success, leadership) to present findings, gain buy-in, and track progress on feedback-driven initiatives.

• Governance and compliance
• Ensure data privacy, regulatory compliance, and responsible use of device intelligence.
• Maintain partner scorecards and periodic business reviews.

Core Processes (owned by this role)

• Feedback Collection and Analysis:
• Design and implement systems for gathering feedback from internal employees on company programs, tools, and services, including surveys, focus groups, and usage analytics.
• Monitor and analyze social media channels (e.g., Twitter/X, Reddit, Facebook, LinkedIn) for user feedback on WiFi 7 routers, identifying trends, pain points, and opportunities related to performance, usability, security, and features like multi-gigabit speeds, low latency, and enhanced spectrum efficiency.
• Synthesize qualitative and quantitative data from both internal and external sources to create actionable insights reports, dashboards, and recommendations.

• Product Strategy and Integration:
• Collaborate with engineering teams to prioritize feedback-driven features and bug fixes for WiFi 7 routers, ensuring alignment with technical standards (e.g., 802.11be) and market demands.
• Influence the roadmap for internal employee programs by translating feedback into iterative improvements, such as enhancing user interfaces, integration with existing systems, or adding new functionalities.
• Work with marketing and customer success teams to respond to social media feedback, turning negative experiences into product wins and amplifying positive user stories.

• Cross-Functional Leadership:
• Lead feedback review meetings with stakeholders, presenting data-backed proposals to senior leadership.
• Develop metrics for success, such as Net Promoter Score (NPS), sentiment analysis scores, and resolution rates for identified issues.
• Stay abreast of industry trends in WiFi technology, user experience design, and feedback management tools to innovate collection methods.

Qualifications

• 7+ years in Product Management, Partner/Program Management, or Technical Account Management; telecom/broadband/Wi‑Fi domain experience strongly preferred.
• Hands‑on experience designing and running customer feedback loops and opening investigations based on trending data.
• Strong understanding of Wi‑Fi technologies (802.11ac/ax/be), DFS behavior, mesh systems, client steering/roaming, and device interoperability.
• Proven experience driving cross‑functional programs with Engineering, QA, Operations, Legal, and Marketing.
• Data‑driven: able to define KPIs, interpret telemetry, and build actionable insights (e.g., Tableau/Looker).
• Tools: Jira/Confluence, release management systems, device telemetry platforms; familiarity with Plume/OpenSync, CUJO DI, and prior experience working with vendors a plus.

Success Metrics (KPIs)

• Reduction in RC/TC rates tied to partner/interoperability issues.
• Experience Feedback SLA adherence: # of Tier‑1 partners onboarded and active
• NPS/CX improvements for cohorts impacted by interop fixes
• Decrease in repeat trouble calls for identified device categories or

RELATED WORK EXPERIENCE Number of Years:

Project Management experience 7+

Lean/Agile process experience 3+

EDUCATION, CERTIFICATION & LICENSES:

Bachelor’s degree in computer science, business, marketing, information systems, business administration or related field, or equivalent experience

Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

EEO:

We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Benefits & Perks:

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Title: Supvr Generation – Planner

Location: Big Bend, but may travel to Bayside and Polk as well

Schedule: M-F, 7 – 3 pm

Salary Range: $100K - $117K

Job Description:

The Planner Generation Supervisor is responsible in a line capacity to the Superintendent of Construction. Planner Generation Supervisor is responsible for planning and scheduling capital improvement construction projects within Energy Supply. Prepares construction and field installation scope of work packages, generates work orders, and tasks, and administers the Tampa Electric Contractor Safety Management Program (CSMP) on all projects. Additionally, the Planner Generation Supervisor is responsible for the planning and scheduling management oversight of third-party contractors, and the monitoring of daily field work activities to ensure reported earned values are accurate. The Planner Generation Supervisor will ensure the quality of all work performed while identifying construction critical items that may have the potential to impact the work schedule.

EDUCATION:

Required: High School Diploma or GED. Formal or informal construction management training is required. Formal Primavera training and knowledge of construction codes/standards (i.e., OSHA, AWS, ASME, ASTM etc.) are also required.

Preferred: Construction Management degree from a regionally accredited university, OSHA 10 or 30 certified

EXPERIENCE:

Required: Minimum 10 years heavy industrial construction, supervision, planning, and scheduling experience related to the Duties & Responsibilities of this position. College degree may be considered in lieu of two (2) years equivalent experience. Must have capital project execution experience, all phases from concept through contract execution, utilizing work management systems and Primavera software. Must possess strong leadership qualities and have team building skills.

Preferred: Minimum 15 years of related or equivalent experience in project planning, scheduling, and execution of piping, steel erection, rigging, mechanical and /or civil/structural, I&C, and electrical systems as it relates to power plant or industrial environments.

Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

EEO: We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Benefits & Perks: Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.