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Chicago, IL (Hybrid)
The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.
At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.
We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.
We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.
This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.
RESPONSIBILITIES:
Customer Success Framework and Operations
- Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
- Align service models to account segments and growth opportunities to optimize customer engagement.
- Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
- Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
- Develop business cases to integrate or invest in technologies that support customer scale.
- Coordinate cross-functional collaboration to enhance the post-sale customer journey.
- Identify and monitor key ROI metrics internally and on behalf of subscribers.
Customer Engagement Oversight
- Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
- Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
- Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
- Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
- Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
- Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.
Staff Development & Management
- Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
- Analyze capacity and align resources to support team and individual goals.
- Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.
May include other responsibilities as assigned
REQUIREMENTS:
- Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
- Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
- 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
- 3+ years of people management experience required.
- Previous experience managing customers in a healthcare-related context preferred.
- Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
- Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
- Strong external presence to communicate with customers and stakeholders.
- Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
- Some travel is required.
This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.
The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.
We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.
THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION
Apply NowShare Save JobRemote working/work at home options are available for this role.
New, easy-to-apply options are available for this role: chat with our recruiting assistant or text CargillJobs to 60196.
Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargills protein and salt business, where we provide wholesome, high-quality food products to a wide range of customers, from foodservice operators and grocery stores to manufacturers and exporters.
If you do not hear from Cargill recruiting about your application for this role, you may re-apply next month to the new general production job that is posted.
Job Location: Friona, TX
Job Type: Full Time
Shift(s) Available: 2nd
Compensation: $23.60 - $28.50/hr
Benefits Information
- Medical, Dental, Vision, and Prescription Drug Insurance
- Health and Wellness Incentives
- Paid Vacation and Holidays
- 401(k) with Cargill matching contributions
- Flexible Spending Accounts (FSAs)
- Short-Term Disability and Life Insurance
- Employee Assistance Program (EAP)
- Tuition Reimbursement
- Employee Discounts
Principal Accountabilities
- Trimming to remove fat, hide, defects or contamination from muscle and tissues
- Supporting roles in the processing of beef
- General use of a knife or other tools
- Weighing, labeling, bagging, packing and boxing finished product
- Ensuring food safety and quality
Required Qualifications
- Legal to work in the US without the need of a visa sponsorship
- Must be 18 years or older
Preferred Qualifications
- Meat processing experience
- Previous work experience in food production, manufacturing, or similar environment
- Knife experience
Please note that this position does not include relocation reimbursement
Equal Opportunity Employer, including Disability/Vet
To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with lifes essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.
New, easy-to-apply options are available for this role: chat with our recruiting assistant or text CargillJobs to 60196.
Job Type: Full Time
Shift(s) Available: 3rd Shift
Compensation: $18.00/hr
Sign-On Bonus: $1000
Benefits:
- Medical, Dental, Vision, and Prescription
- Drug Insurance
- Health and Wellness Incentives
- Paid Vacation and Holidays
- 401(k) with Cargill matching contributions
- Flexible Spending Accounts (FSAs)
- Short-Term Disability and Life Insurance
- Employee Assistance Program (EAP)
- Tuition Reimbursement
- Employee Discounts
Principal Accountabilities:
- Move, receive and ship product or materials per written and computerized materials, record transactions into computerized systems and provide support to others under occasional guidance
- Receive incoming goods verifying packaging documentation against shipment records and checks for damages generally following standard procedures using judgement in more complex issues
- Gather, weigh, prepare, verify and document items for shipment according to specifications and the applicable transportation method, including recording received and shipped items, following standard procedures using judgement in more complex issues
- Ensure safe storage of product in the warehouse, minimizing damage, utilizing in-depth understanding to perform required duties and assist others
- Operate equipment and machines such as hand trucks, forklift, high-lift mobile equipment, palletizer, stretch-film wrapper, labeler or conveyors in order to stack or wrap materials to move materials, store product and prepare product for shipment
- Perform housekeeping duties and general warehouse maintenance
- Understand and adhere to all safety policies and procedures, maintains a safe and clean work environment
- Operate packaging equipment (palletizer, stretch-film wrapper, labeler and conveyors) used to stack and wrap materials prior to warehousing
- Uphold personal safety requirements to support Safe People and zero incidents\"
- Other duties as assigned
Required Qualifications:
- Right to work in the U.S. that is not based solely on possession of a student visa or a visa sponsored by a third-party employer
- Cargill requires employees to be a minimum of 18 years old to work in a production facility
- Ability to understand and communicate in English (verbal/written)
- Basic use of a computer
- Ability to work in varied indoor and outdoor conditions, which may include heat, cold, dust, loud noise, etc., with the use of Personal Protective Equipment (PPE)
- Ability to perform physical job duties, including bending, kneeling, climbing, sweeping, driving, mounting/dismounting a forklift truck, and infrequently lifting up to 50 pounds, with or without a reasonable accommodation
- Ability to work overtime, including weekends, holidays, or different shifts with advance notice (sometimes up to 12 hours)
- Must be able to operate machinery and/or industrial equipment
Preferred Qualifications:
- Experience operating a forklift and/or warehousing experience
- Experience with SAP and/ or warehouse inventory management systems
- High school diploma/GED or a minimum of two years of equivalent work experience
Considered candidates will receive a phone call from a (952) area code. Please note that this position does not include relocation reimbursement.
Equal Opportunity Employer, including Disability/Vet
To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.
CROSSMARK is a leading sales and marketing services company in the consumer goods and services industry that delivers smarter solutions to clients for faster growth in an ever-changing world. We build connections for growth through an approach that uniquely leverages the integration of our sales and marketing expertise from Thought to Bought ?. Our commitment goes beyond providing clients with the relevant services they need. We adapt to changing dynamics in the marketplace to ensure smarter solutions that help our clients grow faster and more efficiently. Our industry-wide recognition of exceptional service is a legacy we have worked hard to create, and one we continue to build on every day.
Our areas of expertise include Insights & Intelligence, Headquarter Sales, Retail Merchandising, Shopper Engagement, and Consumer Engagement. Our solutions make an impact in store across a wide range of retail channels, as well as out of store through \"live\" and digital engagement along the shopping journey. Headquartered in Plano, Texas, CROSSMARK has more than 40,000 employees with offices throughout the United States, Canada, Mexico, Australia, and New Zealand.
Job DescriptionTo all you incredibly talented, challenge seekers, dare-to dreamers, early rise in the morning go-getters, outside-of-the-box thinkers, experience-driven trendsetters, and creative brainstorming doodlers, we just have for words: We're looking for you.
CROSSMARK Retail Reset Merchandisers are vital to our success!!. In an increasingly complex retail environment, our specialized Retail Reset Merchandising teams are providing consumers with the opportunity to see and purchase the latest or improved products from our clients. Team members will work with plano-grams, schematic layouts, while also implementing department or brand resets in a variance of major retailers in the United States.
Responsibilities:
- Execute retail merchandising tasks, encompassing the ability to read and understand plano-grams and schematic layouts, as well as the implementation of department or brand resets in grocery/retail settings.
- Strong execution skills with the ability to meet challenging/changing deadlines.
- Ability to interface effectively with clients, leadership, and managers in a positive, cooperative and professional manner at all times.
- High collaboration, engagement, and customer service focus is essential.
- Accurately report all completed retail tasks via the appropriate designated systems on the day the work is performed.
- Complete required training and certification programs.
- Engage every work day with CROSSMARK'S communication tools for the purpose of accurately planning, reporting, and reviewing work.
- Provide excellent customer service and develop a professional working relationship with store management, associates, and other merchandising companies to effectively meet company and client objectives.
- Insure proper maintenance on all company equipment.
- Ability to receive required product/materials at a secure location, to be utilized for resets.
- Follow company policies, procedures, and position responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- Prior retail reset or merchandising experience (preferred)
- Ability to successfully complete department, brand or general reset work activities as scheduled.
- Communicate effectively with store (client) personnel/management, regarding tasks, sales activities, promotions, and client sales plan objectives.
- Reliable transportation - must be able to transport yourself and required product/materials from your residence to execute a variety of work (must be able to travel to multiple locations, typically between 25-40 miles - mileage reimbursement is provided). Associate that utilizes a personal vehicle for business purposes are required to maintain a valid state-issued driver's license and the minimum auto insurance coverage specified by the associate's state of residence.
- Language Skills: English is the primary language skill, however, bilingual skills may be required based on business necessity.
Hours of Operations & Availability (Part-Time Associate)
- This role is not expected to exceed 24 hrs. a week, although the company does maintain discretion to change the hours, based on the needs of the client and or business.
- Typical hours of operation are from Monday to Friday, 8 am to 5pm, with occasional projects requiring early morning (5 am-6 am hrs.), overnight travel, weekends or evenings as well.
- Availability preferences: Monday through Friday, with availability to work: 2 or 3, 4-6 hour days, starting at 5 or 8 am.
Computer and Technology Proficiency
- Basic computer literacy-using: MS Word, Outlook & Internet Explorer
- Regular access to a computer or printer (to check email, complete training & print reports)
- Ability to navigate and utilize a tablet and or smartphone technology, g. photo uploads & using apps
- Reliable Internet access
Physical Demands
- While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk or hear; stoop, kneel, crouch, climb or balance.
- The employee is regularly required to lift up to 25 pounds and to occasionally lift up to 60 pounds from the floor to waist or chest high.
- Resets: can be very physical in nature. Reset activities could include: removing items from the shelf, moving shelves, building fixtures and displays, reorganizing the products according to the Plano-gram provided, replacing shelf tags, filling in new products and retrieving additional stock when necessary.
Education/Experience
- High school diploma or general education degree (GED)
Associates are required to submit to a standard background check and drug screening as required when designated by the client.
Note: This job description does not imply that the above functions are the only tasks that may be performed. Associates will be expected, if possible, to follow any other job-related instructions and perform any other job-related tasks as directed by management.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
To apply directly on the Crossmark website:
*401K, Medical, Dental, Vision
*Weekly Pay Every Friday
*Paid Training
*Mileage and Drive Time Reimbursement
*Great Opportunity for Growth and Advancement
New, easy-to-apply options are available for this role: chat with our recruiting assistant or text CargillJobs to 60196.
Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargills protein and salt business, where we provide wholesome, high-quality food products to a wide range of customers, from foodservice operators and grocery stores to manufacturers and exporters.
If you do not hear from Cargill recruiting about your application for this role, you may re-apply next month to the new general production job that is posted.
Job Location: Friona, TX
Job Type: Full Time
Shift(s) Available: 2nd
Compensation: $23.60 - $28.50/hr
Benefits Information
- Medical, Dental, Vision, and Prescription Drug Insurance
- Health and Wellness Incentives
- Paid Vacation and Holidays
- 401(k) with Cargill matching contributions
- Flexible Spending Accounts (FSAs)
- Short-Term Disability and Life Insurance
- Employee Assistance Program (EAP)
- Tuition Reimbursement
- Employee Discounts
Principal Accountabilities
- Trimming to remove fat, hide, defects or contamination from muscle and tissues
- Supporting roles in the processing of beef
- General use of a knife or other tools
- Weighing, labeling, bagging, packing and boxing finished product
- Ensuring food safety and quality
Required Qualifications
- Legal to work in the US without the need of a visa sponsorship
- Must be 18 years or older
Preferred Qualifications
- Meat processing experience
- Previous work experience in food production, manufacturing, or similar environment
- Knife experience
Please note that this position does not include relocation reimbursement
Equal Opportunity Employer, including Disability/Vet
To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.
New, easy-to-apply options are available for this role: chat with our recruiting assistant or text CargillJobs to 60196.
Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargills protein and salt business, where we provide wholesome, high-quality food products to a wide range of customers, from foodservice operators and grocery stores to manufacturers and exporters.
Job Location: Nebraska City, NE
Job Type: Full Time
Shift(s) Available: 2nd
Compensation: $21.90/hr - $22.90/hr
Benefits Information
- Medical, Dental, Vision, and Prescription Drug Insurance
- Health and Wellness Incentives
- Paid Vacation and Holidays
- 401(k) with Cargill Matching Contributions
- Flexible Spending Accounts (FSAs)
- Short-Term Disability and Life Insurance
- Employee Assistance Program (EAP)
- Tuition Reimbursement
- Employee Discounts
Principal Accountabilities
- Documenting cook and chill information for HACCP and specifications
- Ensuring food safety and quality
- Adhere to all safety policies and procedures eg., Lock Out tag Out
- Cleanliness and housekeeping
- HACCP Documents consists of 110 pages of instructional text and 45 pages of worksheets all in English
- Verify the correct ingredients and amounts on all paperwork
- Serve as back up to other roles within the Oven department
- Maintain good communication and work both independently and/or with a small group of people
- Complete hourly and daily paperwork
- Verify that our products have been made to Cargill and customers requirements
- Follow all company safety rules and regulations
Required Qualifications
- Must be eligible to work in the United States without visa sponsorship
- Must be 18 years or older
- Ability to read, write, and speak English
- Ability to do basic math including addition, subtraction, multiplication and division
- Basic computer skills
- Ability to lift up to 50 pounds at a time and push racks of product that can weigh up to 3,000 pounds with or without a reasonable accommodation
Preferred Qualifications
- Previous Cargill experience
- Previous production experience
- Meat processing experience
- Work history in the last 12 months
Please note that this position does not include relocation reimbursement.
Equal Opportunity Employer, including Disability/Vet
To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.
** Internal Workers Please log into your Workday account to apply **
Huntington Hospital Employee LoginExpectations:
Responsible for cleaning, decontaminating, inspecting, assembling, packaging and sterilizing all instruments and equipment from all areas of the facility as well as the operation and care of same equipment and instruments. Able to setup patient care carts and maintain patient care equipment. Knowledge of instrument processing techniques, including but not limited to cleaning, decontamination, assembly and sterilization. Ability to work, multi-task and prioritize in a stressful environment.
EDUCATION:
High school diploma or GED equivalency.
EXPERIENCE/TRAINING:
Minimum of two years' experience with surgical instrumentation required.
Minimum two years prior central service experience or Surgical Technology experience required.
Completion of a Sterile Processing Program or Surgical Technology Program required.
LICENSES/CERTIFICATIONS:
Required:
Current Certified Surgical Technologist (CST) issued by Association of Surgical Technologists (AST) or current Certified Registered Central Service Technician (CRCST) issued by Healthcare Sterile Processing Association (HSPA).
SKILLS:
Basic computer skills. Surgical instrumentation knowledge, ability to apply standard blood and body fluid precautions. Able to demonstrate and perform steam, low temperature sterilization. Performs essential functions on CSP equipment and mechanical devices are tested and validated to meet regulatory requirements required.
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Job Title: Central Sterile Processing Technician II - CRCST?
Department: Central Svcs & Supp?
Shift Duration: 8?
Primary Shift: Nights?
Time Type: Full time?
Location: 100 W California Blvd, Pasadena, CA 91105?
Pay Range: The estimated base rate for this position is $24.77 - $37.78.Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions.
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New, easy-to-apply options are available for this role: chat with our recruiting assistant or text CargillJobs to 60196.
If you do not hear from Cargill recruiting about your application for this role, you may re-apply next month to the new general production job that is posted.
Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargills protein and salt business, where we provide wholesome, high-quality food products to a wide range of customers, from foodservice operators and grocery stores to manufacturers and exporters.
Job Location: Wyalusing, PA
Job Type: Full time
Shift(s) Available: 1st - 2nd - 3rd
Compensation: $20.59-$31.16/hr
Benefits Information
Medical, Dental, Vision, and Prescription Drug Insurance
Health and Wellness Incentives
Paid Vacation and Holidays
401(k) with Cargill matching contributions
Flexible Spending Accounts (FSAs)
ShortTerm Disability and Life Insurance
Employee Assistance Program (EAP)
Tuition Reimbursement
Employee Discounts
$0.75 differential for 2nd shift positions
$1.00 shift differential for 3rd shift positions
Access to discounted childcare tuition with priority access at local childcare centers
Principal Accountabilities
Trimming to remove fat, hide, defects or contamination from muscle and tissues
Supporting roles in the processing of beef
General use of a knife or other tools
Weighing, labeling, bagging, packing and boxing finished product
Ensuring food safety and quality
Required Qualifications
Must be eligible to work in the United States without Visa sponsorship
Must be 18 years or older
Preferred Qualifications
Meat processing experience
Previous work experience in food production, manufacturing, or similar environment
Knife experience
Please note that this position does not include relocation reimbursement.
Equal Opportunity Employer, including Disability/Vet
To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.
Why This Role Matters
Estate planning is something many people delay because it feels complicated or intimidating. At Client, we are changing that by making the process simple and accessible.
As part of our Customer Support and Legal Support team, you will play an important role in helping customers understand the estate planning process and navigate our platform with confidence.
Many of our users rely on our support team to guide them through the process and ensure their estate planning documents are completed correctly.
You won’t just be answering questions — you’ll be helping families protect their future.
Position Overview
We are seeking a Customer Support Specialist with an interest or background in law to help customers navigate the client platform and assist with questions related to estate planning documents and the document creation process.
This role is ideal for paralegals, legal assistants, legal studies graduates, or candidates with customer support experience in legal services.
Estate planning experience is a plus but not required.
This position also offers significant growth potential, including opportunities to move into leadership or management roles as the company expands.
Key Responsibilities
• Respond to customer inquiries via phone, email, screensharing and live chat
• Assist users in navigating the client platform and completing estate planning documents
• Help explain estate planning concepts in a clear, non-legalistic way
• Support customers with document-related questions and platform guidance
• Assist with account issues such as login problems, document downloads, and payments
• Escalate complex legal or technical questions to the appropriate internal team
• Document customer interactions in our CRM system
• Help improve FAQs, knowledge base articles, and customer resources
• Provide feedback to product and operations teams based on customer interactions
Qualifications
Preferred but not required:
• Paralegal certification or paralegal experience
• Legal assistant or law firm experience
• Background in legal studies or pre-law programs
• Experience in estate planning, trusts, or probate law
• Customer support experience, especially in legal, fintech, or SaaS environments
Strong candidates will have:
• Excellent communication and interpersonal skills
• Strong attention to detail
• Ability to explain complex topics in simple language
• Strong problem-solving ability
• Organizational and multitasking skills
• Interest in estate planning, legal services, or legal technology
• A positive attitude and willingness to learn
Who Thrives at client
The people who succeed in this role tend to be:
• Naturally curious and eager to learn
• Comfortable taking initiative and solving problems independently
• Strong communicators who enjoy helping people
• Interested in growing with a company and taking on more responsibility over time
• Excited about working in a fast-growing legal technology startup
If you enjoy helping people, learning about estate planning, and growing your career alongside a company, you’ll likely thrive here.
Career Growth Opportunity
This position offers significant growth potential as client expands.
Team members who demonstrate strong performance and leadership ability may have opportunities to move into roles such as:
• Customer Support Team Lead
• Customer Experience Manager
• Legal Operations Manager
• Product Support Specialist
We are looking for individuals who want to grow with the company and help shape the future of our support and legal operations teams.
Position: Account Recovery Specialist
Location: Milford, OH (Onsite)
Duration: FTE/ Direct Hire
Job Description:
The Account Recovery Specialist will support customers by helping them securely regain access to their accounts. This role focuses on identity verification and case resolution while maintaining strict compliance with data security standards.
- Perform SOP driven review of cases received in workflow
- Validate customer details including name, registered email ID, and account usage patterns
- Verify the reason for account lockout such as:
– Enabling Two Factor Authentication (2FA)
– Cookie or login verification issues
–Ownership change or account recovery processes
- After validating all mandatory checks, initiate a templatized communication via the workflow to proceed with customer account activation or escalate to a compliance analyst
- Follow SOPs, compliance guidelines, and client policies
- Meet process KPIs including AHT, Quality and Compliance adherence.
- 0-2 years of experience (BPO/BPS preferred).
- Strong communication skills (verbal and written).
- Ability to handle high-sensitivity customer data with confidentiality.
- Proficiency in navigating different systems and tools.
- Strong analytical and problem-solving skills.
- Attention to detail and accuracy.
- Eager to learn.
Salary Range :: $35,000 - $38,000 a year