CALL CENTER REPRESENTATIVE Las Vegas, NV, US

CALL CENTER REPRESENTATIVE

Las Vegas, NV, US
30+ days ago 

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Salary:
$17.50 Annually
Position Summary
The Call Center Representative supports the scheduling and general inquiries of patients through incoming/outgoing calls.

Competitive compensation, with annual merit increases 

Company sponsored PPO medical plan and buy-up option, vision and dental plans
403(b) retirement plan with employer match
Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday 
Company paid life/AD&D and long term disability policies 
Essential Duties and Responsibilities
Provides exceptional customer service to both internal and external customers
Monitors and directs incoming and outgoing calls in a timely manner
Schedules, reschedules, cancels, and confirms appointments accurately
Coordinates walk-ins and triaging with clinic staff 
Blocks provider schedules as requested by call center and/or clinic supervisor 
Answers general inquiries regarding clinic services and hours, informs patients about sliding fee programs and insurance eligibility
Completes appropriate patient documentation in electronic medical records.
Follows all policies and procedures and appropriately report concerns and patient issues as well as procedures for personal requests.
Alerts for ways to improve customer service, improve patient flow
Attend required meetings and participate in committees as requested.
Required Qualifications
High school diploma or general education degree (GED)
6 months experience in a customer service role
Strong communication skills including written and verbal communication
Preferred Qualifications
English/Spanish fluency
Demonstrated proficiency with computer programs and data entry, experience with Electronic Health Records highly preferred
Previous experience using a multi-line phone system
Ability to manage time effectively