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Summary

Research Support Services Coordinator I

The mission of Research Support Services (RSS) is to ensure research faculty have the equipment, space and logistics resources they need to be successful. A Research Support Services Coordinator I is primarily a research staff facing position, responsible for coordinating research support services related to research space, common equipment, ultra-low temperature storage units and participate during emergencies (i.e. Hurricanes).

The position will initially be based in the Research Support Services Department at our Magnolia Campus. Ultimately, the position will be located at Moffitt at Speros in Land O’Lakes, FL once the facility opens mid-July 2026.

Position Highlights:

• Provides customer service and support for research faculty, staff and vendors with guidance from the supervisor/manager
• Support research space activities by following lab modification SOPs for expansion, compression, start up and shut down of labs under the direction of the supervisor/manager
• Familiar with the operation, function and troubleshooting of a wide range of basic science research equipment while ensuring maintenance meets research and industry standards for safety
• Supports cold storage activities for off-site freezer storage, faculty labs, shared resources and responds to alarm monitoring system
• Supports special project assignments related to supporting Moffitt Research Institute wide research initiatives such as large-scale freezer clean outs, 5S efforts, CCSG reporting, space use survey, etc.
• Serves as an “essential on-site personnel” during emergencies and coverage in the on-call schedule as assigned.

The Ideal Candidate:

• Highly skilled in executing and properly conducting research in an academic setting
• A critical thinker that can piece together potential issues and think about resolutions ahead of time for the staff and faculty
• Strong communication skills including the ability to communicate with technical customers at all levels both internally and externally
• An individual that has experience with lab bench Research, particularly in the basic lab setting
• A team player who enjoys a collaborative, team-based environment
• An individual that has high emotional intelligence
• Two (2) years of working in a biology or Chemistry Research Laboratory preferred.

Responsibilities:

• Develop strong relationships with internal and external customers and facilitate clear communication
• Contributes to development of workflows relating to lab research activation, lab start up, support for research labs, and being on call
• Support RSS supervisor/manager in maintaining research equipment across multiple campuses and minimizing downtime while continuing to maintain the equipment

Credentials and Qualifications:

• Bachelor’s degree in Biology, Chemistry or Biomedical field of study with 1 year as a Research Associate or equivalent support services experience or 2 years of laboratory experience is required.
• Familiar with function and operation of basic Lab Equipment, Lab Safety and Good Laboratory Practices.
• Multi-tasks and keeps excellent records.
• Must have good organizational and communication skills and careful attention to details.
• Must have ability to plan, organize and coordinate multiple work assignments.

Moffitt Team Members are eligible for Medical, Dental, Vision, Paid Time Off, Retirement, Parental Leave and more. Tampa is a thriving metropolitan city, which has become a hub for ground-breaking research, welcoming individuals from around the globe. This diverse city is engulfed with rich culture, year-round activities, amazing cuisine and so much more. We strive for work/life balance.

If you have the vision, passion, and dedication to contribute to our mission,

then we have a place for you.

Opportunity Description

We are seeking an Epic Beaker Certified Analyst to support laboratory operations by analyzing workflows, identifying system capabilities, and implementing sustainable solutions. This role partners closely with lab stakeholders to optimize processes, resolve system issues, and support ongoing system enhancements, maintenance, and upgrades.

One day a week onsite – at the office

Key Responsibilities

• Collaborate with laboratory customers to assess workflows, operational needs, and system optimization opportunities
• Analyze application capabilities and implement best-practice solutions aligned with departmental goals
• Troubleshoot and prioritize break/fix issues, developing scalable, long-term resolutions
• Thoroughly test system changes and communicate updates clearly to stakeholders
• Participate in routine system maintenance and quarterly Epic upgrades
• Support optimization initiatives by helping define project scope and ensuring adherence to timelines
• Facilitate Beaker team workgroup meetings and collaborate on cross-functional initiatives
• Participate in shared on-call support rotation

Skills & Experience Required

• AP and CP Epic Beaker experience
• Strong understanding of laboratory workflows
• Experience with security, reporting, and results review processes
• Experience with ancillary lab systems or integrations strongly preferred (e.g., RALS, Data Innovations, Blood Bank systems, reference lab interfaces, pathology systems)
• Strong analytical, troubleshooting, communication, and documentation skills
• 3 years' experience with appropriate clinical LIS applications support

Education & Certifications

• Epic Beaker CP and/or AP Certification required
• Bachelor's degree in computer science or equivalent technical training

Healthcare Coordinator | Major Boston Hospital | Boston, MA

We are partnering with a major Boston hospital to hire a Healthcare Coordinator to join their team! This is an amazing opportunity for someone who’s eager to break into (or continue growing in) the healthcare field and wants to be part of an organization that truly promotes from within and invests in its people.

If you’re organized, personable, and love being the go-to person who keeps things running smoothly, this could be a great fit!

What you’ll be doing:

• Greeting and checking patients in and out with professionalism and compassion

• Scheduling appointments and coordinating follow-ups

• Answering phones and assisting with patient inquiries

• Maintaining accurate records and supporting documentation needs

• Assisting with filing and general administrative support

• Partnering closely with clinical staff to ensure seamless day-to-day operations

What they’re looking for:

• Bachelor’s degree in Public Health, Healthcare Management, or a related field preferred

• 1–2 years of customer service or healthcare experience (internships absolutely count!)

• Strong communication skills and a patient-first mindset

• Detail-oriented, organized, and eager to learn

• Someone excited about growth opportunities and being part of a collaborative, supportive team

This is a great entry point into a respected healthcare organization where you can build a long-term career, not just take a job!

This search is being conducted by Monument Staffing on behalf of our client. Monument Staffing has been retained to assist with the recruitment process for this opportunity.

Vice President of Operations

Our client located in San Antonio, Texas is adding a Vice President of Operations to their team. This is a direct hire opportunity.

Company Profile:

A large, mission-driven healthcare services organization operating across multiple locations in Texas. The organization delivers essential services through a regulated care model and employs a sizable, diverse workforce. The culture is values-based, people-focused, and committed to operational excellence, compliance, and leadership development

Vice President of Operations Role:

The Vice President of Operations oversees all Home Health Agency services and ensures operational excellence, regulatory compliance, and client satisfaction. This role functions under the direction of the COO and supervises Regional Directors, Trainers, and departmental leaders.

Operational Leadership

Oversee Regional Directors and Trainers across all locations.

Monitor office operations to ensure compliance with federal, state, and program regulations.

Serve as a resource for administrators on operational questions and issues.

Identify operational gaps and implement corrective action plans.

Regulatory & Compliance Oversight

Ensure adherence to licensure requirements and state/federal regulations.

Collaborate with QA/PI (Quality Assurance & Performance Improvement) to implement and monitor Plans of Correction (POCs).

Maintain confidentiality and compliance with organizational policies.

Clinical & Client Care Oversight

Monitor client care trends and address issues across all sites.

Plan and deliver staff education on client care, licensure, and program rules.

Ensure compliance with all contracts and program-specific regulations.

Staffing & Workforce Strategy

Monitor staffing trends and work with Recruiting to address underutilization or high vacancy areas.

Identify training needs and coordinate with the Training Department to ensure staff competency.

Department Oversight

Oversee Customer Service Department to ensure accurate and timely authorizations.

Manage Adaptive Aides/Minor Home Modifications (AA/MHM) Department to maintain compliance and timely documentation.

Strategic & Cross-Functional Collaboration

Collaborate with HR and integration teams during ongoing system modernization.

Support implementation of operational best practices.

Perform additional duties as assigned by the COO.

Vice President of Operations Background Profile:

Minimum 2 years as an executive in a mid-level healthcare leadership role

Experience in multi-site agency or facility management

Experience in:

Home Health (preferred)

Home Care (preferred)

Open to Hospice, Hospital, or Skilled Nursing Facility experience

Knowledge of healthcare regulatory compliance

Experience working with QA/PI programs

Proficiency in MS Word and Excel; ability to learn agency-specific software

Experience managing department-level leaders

Experience with Managed Care contracts

Hands-on operational leader

Regulatory-savvy and compliance-focused

Experienced in healthcare operations during transitions or system modernization

Able to manage multiple departments effectively

Ability to travel 3 weeks out of the month- weekends at home

Features and Benefits of Client:

100% paid employee and family Health Benefits

4 weeks PTO, Sick Days, and Holidays

Free Parking

Casual Dress

Corporate Break Room

• Creating of Purchase orders,
• Tracking Client related costs,
• Communicating with cross functional team members,
• Ordering of campus supplies from a variety of vendors,
• Responsible for coding and inputting daily, weekly, and monthly invoices,
• Serve as main point of contact for vendors and suppliers,
• Interact with various vendors to ensure necessary resources/supplies are stocked, including office supply companies, coffee, kitchen/break room supplies, and process invoices
• Provide support for company sponsored events
• Assist with managing company records per the Record Retention Policy, this includes company client contracts, Master Service Agreements, and other documents.
• Assist in planning, organizing, and coordinating various projects, programs, and services.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.
  
  

• Travel (0%)
• Hours (40 hours per week, Monday – Friday)
  
  

• High-school Diploma required, some college preferred with an emphasis on finance or supply chain.
• 2 years of job-related experience
• Ability to effectively communicate with all levels of the organization,
• Strong customer service focus
• Ability to maintain confidentiality
• Ability to work both independently and in a team environment
• Ability to balance multiple projects, to quickly prioritize a variety of responsibilities, to be flexible and to adjust to changing priorities needed
• Demonstrated ability to be action/results oriented
• Ability to meet deadlines and work with limited supervision
• Excellent organizational skills and attention to detail.
• Focuses on results in a professional, ethical, and responsible manner when dealing with customers, vendors, team members, and others
• Accepts being accountable and responsible in work practices and expectations
• Produces deliverable items accurately and on time
• Fosters a collaborative, team-oriented attitude. Communicates effectively with others with clarity and transparency
• Uses innovative critical, creative and analytical thought processes to evaluate and solve issues
• Seeks assistance to solve issues and acquire needed information
• Strong computer skills with advanced knowledge of Microsoft Word, Excel, PowerPoint, and Visio
  
  

• Bachelor’s degree
• 5 years of office management experience with support of high-level executives
  
  

Seattle Premier Health is a concierge medicine practice located in Seattle, WA, dedicated to providing high‑touch, personalized care through longer appointments and meaningful patient relationships. As a leader in patient‑centered healthcare, the clinic emphasizes quality over quantity, allowing providers and staff the time and space to deliver exceptional service. Seattle Premier Health values professionalism, compassion, and teamwork while creating an environment where employees can truly make an impact.

This is a full-time, on-site Certified Medical Assistant position based in Seattle, WA. The Medical Assistant will support providers in delivering concierge-level patient care by rooming patients, taking vitals, assisting with exams, performing phlebotomy, and maintaining accurate clinical documentation. The role also includes administrative responsibilities such as scheduling, answering phones, patient communication, and general office support within the Epic system. This position is ideal for someone who thrives in a collaborative, supportive, and relationship‑driven clinical environment.

Seattle Premier Health offers an exceptional employment experience designed to support your well-being, work-life balance, and long‑term career satisfaction. Benefits include:

• Consistent Monday–Friday schedule: 8:30 AM–5:00 PM with a daily lunch break
• Paid holidays and generous paid time off
• Fully paid medical, dental, and vision insurance for employees
• 401(k) with employer match, plus profit sharing
• Paid parking or a paid ORCA transportation card
• Supportive, team‑based environment where your voice and expertise matter
• Opportunity to build meaningful, long-term patient relationships
• A concierge-care setting that prioritizes connection, quality, and patient experience over volume

Qualifications:

• Washington State Certified Medical Assistant (required)
• 3+ years of clinical and administrative experience in a healthcare setting
• Proficiency in patient care tasks including vitals, phlebotomy, basic lab and exam support
• Experience with medical office operations, scheduling, and patient communication
• Familiarity with Epic preferred or other electronic health record systems
• Strong communication, multitasking, and customer service skills
• Ability to maintain accurate and organized medical records
• Passion for wellness, preventive medicine, and patient‑centered care
• Team‑oriented mindset and commitment to continuous learning

Join us at the forefront of accessible cancer care! United Theranostics is a brand-new, innovative nuclear medicine clinic revolutionizing how patients access life-changing radiopharmaceutical therapy (RPT) in the community setting. We're breaking down barriers and bringing cutting-edge treatment closer to home. As a newly launched practice, we're building something special from the ground up—a warm, patient-centered clinic where compassionate care meets advanced medicine. Every patient who walks through our doors receives personalized attention in a comfortable, outpatient environment designed with their well-being in mind. This is your chance to be part of something transformative from day one, helping shape the future of community-based cancer treatment!

About the Role: We're searching for an exceptional Certified Medical Assistant (CMA) who is equal parts warm-hearted patient advocate and organizational powerhouse to join us as our Patient Care Coordinator. You'll be the heartbeat of our clinic—the friendly, reassuring face that patients see first and the steady, skilled professional who guides them confidently through every step of their care journey. This isn't your average front-desk role. You'll seamlessly blend concierge-level patient experience—think white-glove scheduling, empathetic communication, and meticulous attention to detail—with meaningful hands-on clinical care, from taking vitals to preparing patients for life-changing procedures. If you love making people feel truly cared for, thrive in a fast-paced environment, and want to do work that genuinely matters, this is the role for you.

What You'll Do:

• Be the warm, welcoming first impression every patient deserves—because first impressions in healthcare are everything
• Handle calls, emails, and patient inquiries with professionalism, empathy, and a calm, reassuring presence
• Shepherd patients seamlessly through registration, treatment, and post-care follow-up
• Verify and accurately enter patient information and insurance details with precision
• Process copays and safeguard medical records with the utmost discretion
• Collaborate closely with physicians and clinical staff to deliver coordinated, seamless care
• Own appointment scheduling and patient communications—keeping every moving piece running smoothly
• Assist with supply ordering and receiving to keep the clinic running at full capacity
• Step into clinical care confidently: take vitals, prep patients for procedures, and document critical medical information
• Keep exam rooms spotless, stocked, and procedure-ready at all times
• Assist patients with mobility, transfers, and comfort during procedures with skill and compassion
• Perform all CMA duties within scope—because safety and excellence are non-negotiable

About Our Team: We're a tight-knit, collaborative crew that moves fast, communicates openly, and genuinely enjoys showing up for each other—and for our patients. As a growing start-up clinic on the cutting edge of radiopharmaceutical therapy, we offer rare exposure to clinical research through ongoing trials and the chance to grow your skills in one of the most exciting frontiers in oncology. In a small clinic like ours, no two days look the same. You'll wear many hats, make real decisions, and see the direct impact of your work on patients' lives every single day. If you love variety, thrive with ownership, and want your work to truly mean something—you'll feel right at home.

What You'll Need to Get the Job Done:

• Associate's degree or equivalent experience
• Certified Medical Assistant (CMA) credential, preferred
• 3+ years in a healthcare or medical office setting
• Familiarity with medical terminology and insurance workflows
• Discretion with confidential information and sound judgment
• Ability to sit, bend, squat, and assist with patient transfers as needed

What Will Make You Great at This Job:

• Strong multitasking and time management skills—you juggle with grace
• Rock-solid reliability and punctuality the team can count on
• A naturally warm, patient-centered approach that puts people at ease
• Clear, confident communication with patients and colleagues alike
• Deep compassion and empathy—especially for patients navigating a cancer diagnosis
• Flexibility and composure in a dynamic, ever-evolving clinical environment
• Laser-sharp organizational skills and obsessive attention to detail
• A true team player mentality—no task is beneath you, no challenge too big

Come build something meaningful with us. At United Theranostics, you won't just have a job—you'll have a purpose. Join a team that's rewriting what community cancer care looks like, one patient at a time.

Associate Director of Communications Systems

Arlington, VA (On-Site)

About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!

Overview

Ennoble Care is seeking an Associate Director of Communications Systems to own our Dialpad and Zoho CRM platforms end to end—from day-to-day administration to the analytics that drive operational decisions for clinical leadership and the C-suite.

This is not just a systems administration role. You'll inherit active automation projects in Zoho (workflow rules, field permissions, validation logic, cross-module integrations) and a growing analytics practice around Dialpad call data (transfer acceptance rates, queue performance, agent productivity). You'll be expected to build on both—and you'll have AI tools at your disposal to do it. We're actively using AI to automate workflows, analyze call data, and eliminate manual processes across both platforms. You'll be expected to leverage these tools to move faster than a traditional admin ever could.

You'll report directly to the CIO and have regular visibility with the COO and executive leadership. This position is on-site at our Arlington, VA corporate headquarters.

Key Responsibilities

Dialpad Administration & Analytics (~610 users across 15+ offices and 11 states)

• Manage user provisioning/deprovisioning, license management (Connect vs Contact Center), number assignment, and extensions

• Configure and optimize call routing, IVR structures, queues, and office/department setup

• Build and maintain performance dashboards for clinical operations leadership—transfer acceptance rates (warm vs cold), queue performance, agent productivity, ring timeout analysis, voicemail detection

• Leverage AI tools to automate call data analysis, anomaly detection, and recurring reporting

• Track and report on KPIs weekly: call answer rate, abandon rate, average speed to answer, queue wait time

• Conduct root cause analysis when performance dips—whether it's a routing issue, a training gap, or a staffing constraint

• Serve as primary technical contact with Dialpad support and account team

• Troubleshoot call quality issues, agent status problems, and routing errors

Zoho CRM Administration & Automation (~50+ liaisons, scaling to 100+)

• Manage user creation, role/profile management, field-level permissions, module configuration, and layout customization

• Own and extend existing workflow automations—bonus point calculations, pathway expiration enforcement, focused pathway caps, cross-module lookups (house call / hospice), referral-to-liaison mapping

• Drive data integrity: account deduplication, referral source accuracy, sync monitoring between Zoho, OA (OperationsAccel), and MatrixCare

• Build liaison performance dashboards and automate the pulse report

• Reduce bonus reconciliation from ~16 hours/month of manual work to near-zero through automation

• Use AI-assisted development to build and iterate on Zoho workflow rules, validation logic, and cross-module integrations faster

Integrations & Cross-Platform

• Coordinate user lifecycle (provisioning/deprovisioning) across Dialpad and Zoho as part of onboarding/offboarding workflows

• Maintain integrations between Dialpad, Zoho, CallRail, and other systems

• Monitor sync reliability between Zoho, OA, and the Dialpad data warehouse (Azure SQL)

• Support other no-code/low-code tools (Scribe, Keragon, Emitrr) as needed

Performance Monitoring & Reporting

• Track and report on Dialpad and Zoho KPIs weekly to leadership

• Identify trends and proactively address issues before they impact metrics

• Support Operations Analyst with data extraction for deeper analysis

Documentation & Training

• Create and maintain system documentation, runbooks, and SOPs

• Develop training resources to improve adoption and reduce errors

• Conduct end-user training for new hires and existing staff

What Success Looks Like

• You own Dialpad and Zoho administration completely—user provisioning, routing changes, and system configuration no longer route through the helpdesk or the CIO

• Leadership gets recurring, self-service visibility into call center performance and liaison productivity without asking for it

• Manual reconciliation work that currently takes 16+ hours/month is automated or eliminated

• When something breaks or trends in the wrong direction, you catch it before anyone else does

Qualifications

Required

• 3+ years of experience administering a cloud communications platform (Dialpad, RingCentral, 8x8, Five9, or similar)

• 2+ years of experience administering a CRM (Zoho CRM strongly preferred; Salesforce acceptable)

• Hands-on experience building CRM automations—workflow rules, validation rules, field-level security, cross-module lookups

• Comfortable writing SQL queries for analytics (you'll query an Azure SQL data warehouse—and use AI tools to accelerate query development and analysis)

• Experience building dashboards or reports in Power BI, Looker, or similar

• Strong analytical skills—able to interpret data and identify root causes

• Excellent communication skills with ability to present metrics to leadership

• Strong attention to detail—you'll reconcile bonus payments where errors directly impact employee compensation

• Ability to work on-site in Arlington, VA

Preferred

• Zoho CRM administration certification

• Experience with Zoho-to-external-system integrations (webhooks, APIs, middleware like Zoho Flow)

• Healthcare industry experience (home health, hospice, or multi-site provider groups)

• Experience with Dialpad specifically (API, webhooks, admin console, contact center configuration)

• Familiarity with data warehousing concepts and ETL pipelines

• Experience using AI/LLM tools (Claude, ChatGPT, Copilot) to accelerate technical work—writing automations, analyzing data, building integrations

• Background in contact center operations (not just IT administration)

What We Offer

• Ownership of two mission-critical platforms with direct impact on business performance

• Direct visibility with CIO, COO, and executive leadership

• AI-forward team—you'll have enterprise AI tools and an automation backlog with clear ROI from day one

• Growing organization—the systems you build now will scale with 2x liaison headcount and continued M&A expansion

• Competitive compensation and benefits package

• Career growth opportunities within IT and operations

Compensation

Salary Range: $90,000 - $110,000 with 10% Bonus based on Annual KPIs

Benefits

Full-time employees qualify for the following benefits:

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity

• Paid Time Off

• Paid Office Holidays

All employees qualify for these benefits:

• Paid Sick Time

• 401(k) with up to 3% company match

• Referral Program

• Payactiv: pay-on-demand — cash out earned money when and where you need it!

Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Overview of the Business Development Representative (known internally as the Market Partnership Specialist)

Wayspring is seeking a Market Partnership Specialist to build collaborative relationships with treatment programs in the community, with the goal of driving referrals and enrollments in Wayspring’s services. The Market Partnership Specialist will collaborate with treatment programs, build deep relationships with providers and community partners, and work with in-market field staff to ensure performance of the program.

This position is crucial to the success of Wayspring, and our ideal candidate will be eager to own relationships, have an interest in enhancing their account management skills, and leverage technology and resources to innovate and drive performance. This is an individual contributor role reporting to the Market Operations Leader, ideal for someone who’s proactive, relationship-driven, and excited to be a key player in a mission that matters.

Why Wayspring?

We are passionate about breaking barriers alongside those facing substance use disorder. Whether you’re in the field or in the corporate office – our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged. We invest not only in our mission, but in each other. Internal promotions and cross departmental trainings are the norm – you grow, we grow. At Wayspring, we don’t just see you as an employee, we see you for who you are. A whole-person – with hobbies, pets, families, and lives outside of work. Our flexible schedule and flexible work environment options help you to create and maintain the work-life balance you need most.

Responsibilities of the Market Partnership Specialist

• Develops and fosters multi-level relationships between Wayspring and community partners, such as:
• Residential Treatment Facilities providing services for those facing Substance Use Disorder (SUD)
• Traditional Medical Facilities, such as Hospitals, Emergency Departments, Inpatient, Behavioral Health Facilities, Urgent Care Centers and other traditional medical providers who interact with the SUD and Medicaid population (PCPs, Specialists, Pain Management groups, etc.)
• Sober Living and other community partners that serve members with substance use disorders
• Criminal Justice Entities and crisis response systems
• Other community or organizations that interact with the SUD population, such as food banks, employment services, and government-led organizations
• Facilitates presentations and serves as a liaison between Wayspring and key external community partners and internal stakeholders.
• Partners in implementation efforts with member operations; assists in establishing protocols and procedures for the referral of members from partnerships into Wayspring’s program.
• Provides regular updates and detailed documentation of all partnerships and status in the market.
• Partners with the member operations department to enhance member enrollment.
• Leverages data to evaluate and track market penetration of provider and community referrals to ensure strong pipeline of members into the Wayspring program.
• Discovers, attends, and represents Wayspring at any regional conferences, symposiums, industry meetings, or related events that involve SUD treatment and initiatives for the Medicaid population.
• Communicates and relays findings for continuous quality improvement related to community partner integrations.
• Adheres to Wayspring information security and privacy requirements.
• Additional duties will be assigned, as this role will be an evolving force as our business and services continue to expand.

Requirements

• Bachelor’s degree OR equivalent experience in outside sales and/or account management.
• Experience in local healthcare market/community resources knowledge is highly preferred.
• Minimum of 2+ years of experience in an account management role is highly preferred.
• Strong customer service orientation, interpersonal skills, and written and verbal communications within a matrix environment.
• Experience building relationships at various levels throughout an organization.
• Ability to function in interdisciplinary settings.
• Must have a belief that the status quo can be improved upon, and an innate desire for process improvement, problem-solving, and results.
• Ability to travel as business needs require; up to 75%.
• High proficiency in technology and Word processing (e.g., PowerPoint, Excel).
• Excellent presentation and oral communication skills.

Our goal is to foster a workplace where everyone feels a true sense of belonging, is supported, and empowered to thrive. We actively seek different backgrounds, perspectives, and experiences—because we believe that drives better performance and innovation. We’re committed to identifying and removing barriers for the communities we serve.

Benefit Summary

Creating a great employee experience takes more than just perks—but let’s be real, those matter too. Here’s how we’re building a company where you, your family, your pets, and your passions can thrive.

• Comprehensive Medical, Dental and Vision Insurance options – including options for your pets
• Company funded HSA + Monthly Gym Allowance
• Paid parental leave – all parents included
• Company paid short term disability, long term disability and life insurance
• 401k with company match
• Premium Employee Assistance Program, inclusive of counseling sessions
• Pardon and Expungement Scholarship Program
• Company Contributions to Future Minded Savings (HSA and Emergency savings fund)
• Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays
• Company 2 week paid sabbatical program
• Provider Benefits include ASAM training and membership + $2,500 CEU annual stipend and more

HR Benefits Coordinator

Our client located in San Antonio, TX is in need of an HR Benefits Coordinator. This is a direct hire full-time onsite position.

Company Profile:

Home Health Care Service

HR Benefits Coordinator Role:

As the HR Benefits Coordinator you will support benefits administration for a large employee population across multiple locations and serves as a key point of contact for employees regarding benefits, leave programs, and enrollment support.

You will work directly with employees and helping them navigate benefit programs.

Serve as the first point of contact for employee inquiries regarding benefits, FMLA, leave programs, and enrollment.

Process employee benefits changes, enrollments, and terminations through the HRIS system (UKG) and benefits platforms.

Manage intake and response for the HR Benefits and Leave Administration inbox, including email, scans, and electronic correspondence.

Coordinate benefit enrollments for newly eligible employees and distribute benefit information.

Administer and track COBRA enrollments and related documentation.

Respond to National Medical Child Support Orders and coordinate employee notifications.

Process and audit monthly insurance carrier invoices and coordinate with Accounts Payable.

Maintain accurate benefit records and ensure timely processing of employee benefit elections.

Provide professional and courteous support to employees across all locations and departments.

Collaborate with HR, Finance, and IT teams to ensure accurate benefit administration.

Assist with special HR projects, including health and wellness initiatives and open enrollment preparation.

Maintain strict confidentiality while handling sensitive employee information.

HR Benefits Coordinator Background Profile:

High School Diploma or GED required

1–2+ years of benefits administration experience required within a company with a minimum of 200 employee headcount

Experience supporting benefits enrollment, leave administration, or employee benefits programs

Experience working in high-volume HR or administrative environments

Strong customer service and employee support skills

Proficiency in Microsoft Word and Excel

Experience with HRIS systems (UKG preferred)

Strong attention to detail and organizational skills

Ability to manage multiple priorities in a fast-paced environment

Strong problem-solving and employee support mindset

Comfort working with a large employee population and multiple departments

Strong time management and follow-through

Features and Benefits of Client:

Health Benefits and Long-Term Disability

PTO, Sick Days, and Holidays

Free Parking

Casual Dress

Corporate Break Room