Betterworks Feedback Jobs in Usa

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a Manager, Claims Operations you will lead a team of property desk adjusters that handle moderate to complex property claims.

This role leads and is accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Implements process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX. Relocation assistance is not available for this position.

What you'll do:

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Inspects and reviews quality of claim files and provide feedback to employees as appropriate.

• Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.

• Proactively finds opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners

• Creates conditions for success removes obstacles, leads and champions change.

• Achieves optimal productivity through handling workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.

• Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.

• Handles escalations and makes appropriate decisions based on the policy.

• Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter authority.

• Hires, develops, and coaches claims employees for results delivery.

• Consistently coaches employees on claims handling and finds opportunities to improve overall process and engagement

What you have:

• Bachelor’s degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6+ years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.

• 2+ years of direct team lead, supervisory or management experience.

• Experience using and interpreting data to make decisions.

• Demonstrated leadership, initiative, customer service and/or claims handling skills.

• Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.

What sets you apart:

• 4+ years Property Claims experience (preferably dwelling and content)

• Experience handling water loss claims

• Property Claims leadership experience

• Experience leading a team of 6 or more

• Experience leading within a call center environment

• Demonstrated ability to perform critical review of property estimates

• Demonstrated ability to analyze contractual policy provisions in a multi-state environment to provide appropriate guidance and settlement authority

• Demonstrated proficiency with the Xactimate estimating platform

• Completed Bachelor’s or higher degree or Insurance or Process Engineering Designations (CPCU, SCLA, PCLA)

• Demonstrated ability to effectively lead through strategic & organizational changes delivering intended results and outcomes

• Demonstrated ability to inspire/motivate, develop employees, coach effectively and promote talent

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $103,450 - $186,210.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a Manager, Claims Operations you will lead a team of property desk adjusters that handle moderate to complex property claims.

This role leads and is accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Implements process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX. Relocation assistance is not available for this position.

What you'll do:

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Inspects and reviews quality of claim files and provide feedback to employees as appropriate.

• Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.

• Proactively finds opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners

• Creates conditions for success removes obstacles, leads and champions change.

• Achieves optimal productivity through handling workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.

• Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.

• Handles escalations and makes appropriate decisions based on the policy.

• Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter authority.

• Hires, develops, and coaches claims employees for results delivery.

• Consistently coaches employees on claims handling and finds opportunities to improve overall process and engagement

What you have:

• Bachelor’s degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6+ years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.

• 2+ years of direct team lead, supervisory or management experience.

• Experience using and interpreting data to make decisions.

• Demonstrated leadership, initiative, customer service and/or claims handling skills.

• Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.

What sets you apart:

• 4+ years Property Claims experience (preferably dwelling and content)

• Experience handling water loss claims

• Property Claims leadership experience

• Experience leading a team of 6 or more

• Experience leading within a call center environment

• Demonstrated ability to perform critical review of property estimates

• Demonstrated ability to analyze contractual policy provisions in a multi-state environment to provide appropriate guidance and settlement authority

• Demonstrated proficiency with the Xactimate estimating platform

• Completed Bachelor’s or higher degree or Insurance or Process Engineering Designations (CPCU, SCLA, PCLA)

• Demonstrated ability to effectively lead through strategic & organizational changes delivering intended results and outcomes

• Demonstrated ability to inspire/motivate, develop employees, coach effectively and promote talent

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $103,450 - $186,210.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Manager, Claims Operations, you will lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Colorado Springs, CO. Relocation assistance is not available for this position.

What you'll do:

• Inspect and review quality of claim files and provide feedback to employees as appropriate.

• Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.

• Proactively find opportunities to improve operational efficiency, member experiences and processes providing feedback to internal partners

• Build conditions for success removes obstacles, leads and champions change.

• Achieve optimal efficiency through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.

• Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.

• Handle critical issues and make appropriate decisions based on the policy.

• Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert.

• Hire, develop, and coach claims employees for results delivery.

• Consistently coach employees on claims handling and find opportunities to improve overall process and engagement

• Ensure risks associated with business activities are efficiently identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.

• 2 years of direct team lead, supervisory or management experience.

• Experience using and interpreting data to make decisions.

• Demonstrated leadership, initiative, customer service and/or claims handling skills.

• Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.

What sets you apart:

• Existing manager or previous experience as a manager in property claims

• 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims

• Field property claims experience

• Knowledge of property claims contracts and interpretation of case law

• Residential construction experience

• Experience with Xactimate, XactAnalysis and XactContents

• Experience handling catastrophe claims

• CPCU or other insurance industry designation

• Ability to work weekends and overtime if needed

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $106,650-$191,970.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Manager, Claims Operations, you will lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Colorado Springs, CO. Relocation assistance is not available for this position.

What you'll do:

• Inspect and review quality of claim files and provide feedback to employees as appropriate.

• Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.

• Proactively find opportunities to improve operational efficiency, member experiences and processes providing feedback to internal partners

• Build conditions for success removes obstacles, leads and champions change.

• Achieve optimal efficiency through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.

• Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.

• Handle critical issues and make appropriate decisions based on the policy.

• Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert.

• Hire, develop, and coach claims employees for results delivery.

• Consistently coach employees on claims handling and find opportunities to improve overall process and engagement

• Ensure risks associated with business activities are efficiently identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.

• 2 years of direct team lead, supervisory or management experience.

• Experience using and interpreting data to make decisions.

• Demonstrated leadership, initiative, customer service and/or claims handling skills.

• Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.

What sets you apart:

• Existing manager or previous experience as a manager in property claims

• 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims

• Field property claims experience

• Knowledge of property claims contracts and interpretation of case law

• Residential construction experience

• Experience with Xactimate, XactAnalysis and XactContents

• Experience handling catastrophe claims

• CPCU or other insurance industry designation

• Ability to work weekends and overtime if needed

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $106,650-$191,970.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Manager, Claims Operations, you will lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Colorado Springs, CO. Relocation assistance is not available for this position.

What you'll do:

• Inspect and review quality of claim files and provide feedback to employees as appropriate.

• Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.

• Proactively find opportunities to improve operational efficiency, member experiences and processes providing feedback to internal partners

• Build conditions for success removes obstacles, leads and champions change.

• Achieve optimal efficiency through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.

• Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.

• Handle critical issues and make appropriate decisions based on the policy.

• Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert.

• Hire, develop, and coach claims employees for results delivery.

• Consistently coach employees on claims handling and find opportunities to improve overall process and engagement

• Ensure risks associated with business activities are efficiently identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.

• 2 years of direct team lead, supervisory or management experience.

• Experience using and interpreting data to make decisions.

• Demonstrated leadership, initiative, customer service and/or claims handling skills.

• Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.

What sets you apart:

• Existing manager or previous experience as a manager in property claims

• 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims

• Field property claims experience

• Knowledge of property claims contracts and interpretation of case law

• Residential construction experience

• Experience with Xactimate, XactAnalysis and XactContents

• Experience handling catastrophe claims

• CPCU or other insurance industry designation

• Ability to work weekends and overtime if needed

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $106,650-$191,970.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Manager, Claims Operations, you will lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Colorado Springs, CO. Relocation assistance is not available for this position.

What you'll do:

• Inspect and review quality of claim files and provide feedback to employees as appropriate.

• Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.

• Proactively find opportunities to improve operational efficiency, member experiences and processes providing feedback to internal partners

• Build conditions for success removes obstacles, leads and champions change.

• Achieve optimal efficiency through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.

• Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.

• Handle critical issues and make appropriate decisions based on the policy.

• Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert.

• Hire, develop, and coach claims employees for results delivery.

• Consistently coach employees on claims handling and find opportunities to improve overall process and engagement

• Ensure risks associated with business activities are efficiently identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.

• 2 years of direct team lead, supervisory or management experience.

• Experience using and interpreting data to make decisions.

• Demonstrated leadership, initiative, customer service and/or claims handling skills.

• Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.

What sets you apart:

• Existing manager or previous experience as a manager in property claims

• 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims

• Field property claims experience

• Knowledge of property claims contracts and interpretation of case law

• Residential construction experience

• Experience with Xactimate, XactAnalysis and XactContents

• Experience handling catastrophe claims

• CPCU or other insurance industry designation

• Ability to work weekends and overtime if needed

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $106,650-$191,970.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Education Department at Saint Xavier University seeks university coordinators and supervisors to provide school-side support in assessing student teachers, practicum students, and residency students currently enrolled in various undergraduate and graduate teacher preparation programs. University Supervisors and Coordinators serve as resources for student teachers and act as liaisons between the University and the field. They offer experienced and objective perspectives on overall classroom effectiveness.

UNIVERSITY SUPERVISOR [Student Teaching and Practicum]

• Observe and gather assessment data on lessons conducted by student teachers [minimum of 5 visits during the 16-week student teaching experience OR 3 visits during the 16-week practicum experience for undergraduate elementary education students]
• Provide descriptive feedback on a student teacher's execution of professional responsibilities (lesson planning, implementation, and assessment, classroom interaction, maintenance of records)
• Help the student teacher relate teaching theory to classroom practice (e.g., discuss reasons for selecting materials and methods)
• Help student teachers develop consistent classroom management practices conducive to learning, promoting respect for others and cultural and linguistic diversity.
• Supervisors are assigned supervision of a maximum of 10 student teaching and/or practicum students.

UNIVERSITY COORDINATOR [Alternative Licensure Residency]:

• Conduct weekly observations of the candidate engaged in teaching and provide formal written and verbal feedback conferences (face-to-face or virtual, depending upon school schedules) focusing on areas of strengths and continuous improvement following the Danielson Observation model
• Provide individualized professional development as needed
• Review and provide feedback on candidates' lesson plans, reflections, and instructional schedule
• Collaborate with the school principal in the evaluation of candidates, e.g., content-specific curriculum competencies (NAEYC), formative (at the end of Residency I), and summative evaluation (at the end of Residency II) of candidates.
• Coordinators are assigned supervision of a maximum of 7 alternative licensure residency students.

UNIVERSITY SUPERVISOR [Student Teaching and Practicum]

• Three or more years of P-12 teaching experience and/or related contemporary professional experience
• Certification in the area of supervision
• Strong written and oral communication skills
• Excellent people skills and organizational skills
• Bachelors Degree

UNIVERSITY COORDINATOR [Alternative Licensure Residency]:

• Minimum of four years of teaching experience in grades PreK-12 (Illinois Professional Educators License with an endorsement in Early Childhood, Elementary, Middle Level, and/or Secondary Education preferred)
• Experience with observation tools, conferencing techniques, and effective feedback models
• Successful completion of the prequalification process and passing of the required assessment training/teacher evaluator training

We inspire success by working together to provide meaningful, personalized service in a spirit of excellence. SXU seeks candidates that deliver value-added services in a responsive, collaborative, effective, and respectful manner.

The University is committed to diversity and encourages applications from individuals with a wide variety of backgrounds and experiences. Saint Xavier University affirms its position as a Catholic institution, inspired by the heritage of the Sisters of Mercy, and asserts its rights to employ persons who subscribe to the mission, vision and core values of the University.

Saint Xavier University is an Equal Opportunity Employer that makes all decisions regarding recruitment, hiring, promotions and all other terms and conditions of employment without discrimination on the grounds of race, color, creed, sex, religion, national or ethnic origin, age, physical or mental disability, veteran status or other factors protected by law. Hiring decisions will be based on the bona fide occupational qualifications of each applicant.

About CommunityAid

Our mission is to use Christ-like behaviors to help our neighbors by providing quality, meaningful jobs and supporting local nonprofits for the glory of God.

We are a faith-based, 501(c)3 nonprofit organization that employs more than 500 people across our seven Pennsylvania thrift stores. We partner with hundreds of local nonprofit organizations that provide service in our store locations’ communities by donating a percentage of sales and product to support our neighbors in need.

Our vision is to create a lasting difference in our community one neighbor at a time. Come be a part of making this a reality!

About our Culture

At CommunityAid, how we do what we do is the most important thing. Our individual ability to embrace, exemplify, and endorse the following behaviors is key to realizing our vision.

- Core Value Behaviors:

• Express Empathy
• Take Ownership
• Practice Humility

- Fruit of the Spirit Behaviors (see Galatians 5:22-23):

• Love one Another
• Choose Joy
• Invite Peace
• Pause in Patience
• Cultivate Kindness & Usefulness
• Embody Goodness
• Walk in Faithfulness
• Show Gentleness
• Seek Self-Control

About the Role:

The Operational Training & Development Manager is responsible for strengthening and standardizing operational job-training across CommunityAid markets. This role builds structured, role-based training pathways using existing documentation, improves the clarity and consistency of training materials, and develops store-level trainers into capable instructors and coaches. The measurement of success for this role is improvement in three key training metrics: time to competency, retraining frequency, and items sold per labor hour.

Partnering closely with Operational Leadership, Store Managers, and in-store trainers, this role builds practical, repeatable training systems that improve the effectiveness of job-specific training (new hires and cross-training), reduce the need for retraining, and support measurable operational performance. The position ensures training reflects current operational standards and aligns with improvement initiatives supported by the Continuous Improvement (CI) function.

The Operational Training & Development Manager advises Operations and CI leadership on training standards and certification approaches, while providing feedback from the field to strengthen training execution and support process consistency. This role develops capability across stores but does not directly supervise store-level trainers.

KEY AREAS OF RESPONSIBILITY:

Training System Development

• Builds structured, role-based training pathways for production, retail, donation, and warehouse functions
• Improves clarity, usability, and consistency of existing training guides and SOPs
• Organizes and updates training materials to ensure accessibility and alignment with operational expectations
• Develops practical tools such as training checklists, observation forms, and competency benchmarks
• Build and maintain the training system of record (e.g., HRIS/LMS platforms), ensuring accurate tracking of training completion, certifications, and reporting for operational and leadership visibility.

Trainer Development & Field Support

• Develops in-store trainers, supervisors, and Assistant Store Managers (ASMs) in instructional delivery, observation, coaching, and feedback
• Creates practical guidance for store trainers, supervisors, and ASMs on how to teach, demonstrate, and certify associates
• Conducts in-market training of trainer sessions for store trainers, supervisors, and ASMs
• Provides structured feedback and coaching to improve trainer effectiveness
• Models strong training and coaching behaviors in operational environments
• Store Managers retain personnel authority over store-level trainers.

Training Effectiveness & Continuous Improvement Alignment

• Partner with Operations to identify onboarding and performance gaps and adjust training materials accordingly.
• Track and analyze training effectiveness and operational impact metrics, including time to competency, retraining frequency, and items sold per labor hour.
• Apply structured problem-solving to improve training systems, clarity, and execution.
• Support CI-led improvement rollouts through structured training deployment and provide field feedback to inform refinement.
• Advise Operations and CI leadership on strengthening training systems and certification approaches that reinforce standard adherence and continuous improvement behaviors.

Change Support & Operational Partnership

• Integrates new operational initiatives into training materials and delivery
• Supports adoption of new processes through structured training reinforcement
• Collaborates with Operations and Continuous Improvement leadership to align training with evolving standards
• This role supports change implementation but does not independently lead enterprise change initiatives.

Operational Knowledge

• Maintains working knowledge of donation intake, production processes, warehouse flow, and retail operations
• Ensures training materials reflect real-world operational conditions

CORE COMPETENCIES:

• Embrace, exemplify, endorse, and teach CommunityAid’s Core Behaviors
• Fully endorse CommunityAid’s mission
• Ability to build structured training pathways from existing documentation
• Ability to influence without direct authority
• Strong facilitation and coaching skills
• Ability to develop inexperienced trainers into capable instructors
• Structured thinking and practical problem-solving
• Familiarity with Lean concepts or structured improvement methods preferred
• Strong organizational and documentation skills
• Clear and consistent communication across multiple locations
• Learning agility and adaptability

QUALIFICATIONS:

• Bachelor’s degree preferred in Operations, Business, Organizational Development, Education, or related field; high school diploma or equivalent required.
• Minimum 3–5 years of operational training and/or training and development experience required.
• Demonstrated experience improving and/or organizing training materials, curriculum, and practices.
• Familiarity with Lean principles or structured problem-solving preferred
• Valid driver’s license and eligibility to work in the U.S.
• Ability to travel up to 60–80% of the time

Job Overview:

The Customer Advocacy Associate’s role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner with various business departments to ensure customer satisfaction.

Responsibilities:

• Analyze customer survey feedback and sentiment and edit topic tags as needed using the survey application
• Accurately and efficiently, correspond with customers via email and phone as necessary, with urgency, empathy, personalization, and resolution
• Ensure all assigned surveys and responses have complete follow-up and closure within established SLAs
• Escalate second-level issues to appropriate team members within the CAD department for resolution / customer satisfaction
• Escalate any concerns or issues to the appropriate manager / supervisor when required
• Assist in documenting operational processes
• Assist in creating customer response templates
• Identify trends in the feedback and recommend solutions to help resolve business issues to provide exceptional customer experience
• Support efforts to improve the process and function of the department

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Summary

The Assistant Restaurant Manager generally supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.

Responsibilities Include:

Team Environment

* Assist to recruit, hire, onboard and develop employees

* Communicate job expectations to employees

* Hold team members accountable for their behavior and performance, addressing concerns promptly

* Support the development of team members

Operations Excellence for Guest Satisfaction

* Create and maintain a guest first culture in the restaurant

* Ensure all shifts are appropriately staffed to achieve guest service goals

* Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws

* Ensure Brand standards, recipes and systems are executed

* Help prepare and complete action plans; implement production, productivity, quality and guest service standards

* Review guest feedback and restaurant assessment results and implement action plans to drive system improvements Profitability

* Control costs to help maximize profitability

* Execute all in-restaurant marketing promotions in a timely manner

* Execute new product roll-outs including team training, marketing and sampling

* Drive sales goals and track results

Profitability

* Control costs to help maximize profitability

* Execute all in-restaurant marketing promotions in a timely manner

* Execute new product roll-outs including team training, marketing and sampling

* Drive sales goals and track results

Qualifications:

Skills

* Fluent in English

* Restaurant, retail, or supervisory experience

* Basic computer skills

* At least 18 years of age (where applicable)

* Basic writing skills

* Math and financial management

Required Competencies

Guest Focus

* Understands and exceeds guest expectations, needs and requirements

* Develops and maintains guest relationships

* Displays a sense of urgency with guests

* Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

* Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

* Sets and maintains high standards for self and others, acts as a role model

* Consistently meets or exceeds goals

* Contributes to the overall team performance; understands how his/her role relates to others

* Sets, prioritizes and maintains focus on important activities

* Reads and interprets reports to establish goals and deliver results

* Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results

Problem Solving and Decision Making

* Identifies and resolves issues and problems

* Uses information at hand to make decisions and solve problems; includes others when necessary

* Identifies root cause of a problem and implements a solution to prevent from recurring

* Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence

* Develops and maintains relationships with team

* Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

* Encourages collaboration and teamwork

* Leads others; negotiates and takes effective action

Building Effective Teams

* Identifies and communicates team goals

* Monitors progress, measures results and holds others accountable

* Creates strong morale and engagement within the team

* Accepts responsibilities for personal and team commitments

* Recognizes and rewards employee's strengths, accomplishments and development

* Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management

* Seeks to understand conflict through active listening

* Recognizes conflicts as an opportunity to learn and improve

* Resolves situations using facts involved, ensuring consistency with policies and procedures

* Escalates issues as appropriate

* Developing Direct Reports and Others

* Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills

* Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly

* Provides challenging assignments for the purpose of developing others

* Uses coaching and feedback opportunities to improve performance

* Identifies training needs and supports resources for development opportunities Developing Direct Reports and Others

* Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills

* Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly

* Provides challenging assignments for the purpose of developing others

* Uses coaching and feedback opportunities to improve performance

* Identifies training needs and supports resources for development opportunities

Developing Direct Reports and Others

* Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills

* Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly

* Provides challenging assignments for the purpose of developing others

* Uses coaching and feedback opportunities to improve performance

* Identifies training needs and supports resources for development opportunities

Business and Financial Acumen

* Understands guest and competition; translates and applies own expertise to address business opportunities

* Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change

* Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals

* Understands, analyzes and communicates the key performance/profit levers and manages to these measures

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Assistant Manager