Dual Unit General Manager
Job Description
Pay: $65,000.00 - $70,000.00 per year
Job description:
About Us
Welcome to Cha Cha Matcha! Your daily dose of good energy. Based in NYC & LA, we serve artisanal matcha drinks made from ceremonial-grade green tea that delivers calm, clear, and centered energy.
Our cafés are designed to be your happy place, a spot to recharge, connect, and get inspired while sipping something green and great. From our classic Matcha Latte to our refreshing Matcha Lemonade, every drink is crafted with quality, creativity, and positive vibes in mind.
Cha Cha Matcha isn’t just about drinks. It’s a lifestyle of balance, brightness, and good energy, one matcha at a time.
Position Overview
The Dual-Unit Manager oversees all aspects of daily store operations for 2 stores, including team leadership, customer experience, financial performance, and community engagement. This person will play a key role in cultivating a positive team culture, maintaining high-quality standards, and ensuring the store runs smoothly and profitably. You’ll lead by example. Fostering a fun, welcoming environment while keeping an eye on business goals, operational excellence, and opportunities to grow.
Responsibilities
- Lead, train, and inspire a team of baristas and shift leaders to deliver exceptional customer service and uphold brand standards
- Drive sales through product knowledge, creative initiatives, and community engagement
- Handle hiring, onboarding, coaching, and performance management
- Manage all aspects of daily operation: opening/closing, scheduling, inventory, and cash handling
- Monitor and analyze store performance metrics to ensure efficiency and profitability
- Communicates routinely with supervisor to share updates on progress, goals, and any issues that arise
- Maintain a clean, organized, and inviting environment that reflects our brand values
- Collaborate with operations teams to launch promotions and special events
- Ensure compliance with health, safety, and food service regulations
Qualifications
- 3+ years of experience in retail, café, or hospitality management
- High school diploma or equivalent is preferred
- Strong leadership and team development skills
- Excellent communication and problem-solving abilities
- Proven ability to manage budgets, scheduling, and inventory effectively
- Flexible availability, including weekends and holidays
- Ability to work fifty (50) hour workweeks
- Required to remain available for on-call duties to address urgent matters and assist the team during business hours
- Passion for matcha, wellness, or café culture a huge plus!
Benefits
- Medical
- Dental
- Vision
- Paid Time Off
- Employee Discount
- Opportunity for growth!
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person