Customer Service Representative

Customer Service Representative

We are seeking a Customer Service Representative to support a high-volume call center environment for a banking and payment processing organization. This role focuses on delivering exceptional service to customers by handling inquiries related to accounts, transactions, and payment services while ensuring compliance with banking regulations and company policies.

This position is currently approved through July 2026 with the possibility of an extension based on business needs and performance.

Position Details

• Schedule: 9:00 AM – 6:00 PM, Monday through Friday
• Location: 100% onsite in the Blue Ash area of Cincinnati, Ohio
• Assignment Duration: Through July 2026, with potential extension
• Pay rate: $20/hr.

Responsibilities

• Handle inbound customer calls in a fast-paced call center environment
• Provide accurate information regarding banking products, payment processing, account activity, and transaction inquiries
• Research and resolve customer issues efficiently while maintaining a high level of professionalism
• Document customer interactions clearly and accurately in internal systems
• Adhere to all banking regulations, data privacy requirements, and company procedures
• Meet or exceed established performance metrics, including call quality, productivity, and customer satisfaction
• Escalate complex issues appropriately following defined processes
• Collaborate with internal teams to ensure timely resolution of customer concerns

Required Qualifications

• Previous customer service experience, preferably in a call center environment but retail experience will be considered as well.
• Strong verbal communication and active listening skills
• Ability to navigate multiple systems while on calls
• High attention to detail and strong problem-solving skills
• Comfort handling sensitive financial information with discretion
• Ability to work reliably onsite and maintain a consistent Monday–Friday schedule

Preferred Qualifications

• Experience in banking, financial services, or payment processing
• Familiarity with call center performance metrics and compliance standards

If you are interested in learning more, please apply now.