Author Relations Manager
Job Description
Job Title: Author Relations Manager Location: Bloomington, IN (On-Site) Department: Production Reports To: Global Director, Author Care Management Employment Type: Full-Time Role Overview The Author Relations Manager delivers white‑glove, concierge‑level service to authors throughout their publishing journey.
This role is far more than frontline customer service—it requires a professional who can manage complex situations, anticipate needs, and consistently create exceptional customer experiences.
As a full‑time, on‑site role, the Author Relations Manager partners closely with all departments, participates in in‑person training, and manages escalations with urgency, clarity, and composure while serving as a trusted advisor and primary point of contact for authors throughout the publishing process.
This role is far more than frontline customer service—it requires a professional who can manage complex situations, anticipate needs, and consistently create exceptional customer experiences.
As a full‑time, on‑site role, the Author Relations Manager partners closely with all departments, participates in in‑person training, and manages escalations with urgency, clarity, and composure while serving as a trusted advisor and primary point of contact for authors throughout the publishing process.
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Author Relations Manager in Bloomington