At Pac Scaffolding Jobs in Usa

Operating within the newly established umdasch Industrial Solutions division, AT-PAC is a global leader in scaffolding solutions. Specializing in the industrial market segment, AT-PAC focuses on serving all scaffold contractors and industrial service companies across a variety of sectors.

AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka’s 150-year legacy in formwork and shoring. This strategic move reinforced AT-PAC’s commitment to strengthening its global market position and delivering exceptional solutions to the industrial sector. Since then, AT-PAC has taken on the role of competence center for scaffolding within the Umdasch Group, ensuring a unified supply model and facilitating the seamless sharing of expertise and resources across divisions.

Looking ahead, AT-PAC will continue to drive innovation, focusing on the technical development of its scaffolding systems and digital solutions. As we expand our global footprint, we remain dedicated to delivering safety and efficiency through our scaffolding solutions and drive the success of industrial projects worldwide.

You will be a key member of AT‑PAC’s Product & Innovation team supporting Hi‑Vis®, our scaffold management software. You will combine hands‑on product support with customer success responsibilities to ensure customers receive measurable value as they implement and scale Hi‑Vis®.

Product Support & Troubleshooting

• Diagnose issues across configuration, data, and system behavior; document findings and escalate software defects via Azure DevOps.
• Maintain clear customer-facing case notes and knowledge articles in Zendesk.

Onboarding, Training & Enablement

• Lead onboarding sessions, workshops, and webinars for customers.
• Support onsite/remote implementation in collaboration with regional SMEs.
• Create and update user guides, training material, and release‑related communication.

Customer Success & Adoption.

• Support renewal readiness and identify expansion opportunities.
• Develop scalable customer-success playbooks and internal processes.

Cross‑Functional Collaboration

• Provide structured customer feedback to Product.
• Participate in release planning and deliver product demos.
  
  

• 3+ years in Technical Support or Customer Success for B2B software.
• Experience with Zendesk, Azure DevOps/Jira, and Power BI.
• Strong communication skills; confident presenter.
• Previous construction on site project experience it’s a plus, ideally in temporary works/scaffolding background
• Nice to have: CRM experience, additional languages, ConTech/PropTech background, willingness to travel 10–20%.
• AI readiness
  
  

At AT-PAC, you’re not just joining a team, you’re joining a global movement to reshape access and scaffolding solutions. As part of our rapidly growing US operations, you’ll have the autonomy and support to make real impact from day one. We're committed to investing in our people, our innovation, and your growth. AT-PAC offers terrific career opportunities, competitive compensation, comprehensive benefits.

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• Paid time off
  
• 401(k) matching
  
• Health insurance
  
• Retirement plan
  
• Military leave
  
• HRA
  
• Vision Insurance
  
• Dental insurance
  
• Disability insurance
  
• Life insurance
  
• Paid holidays
  
• Flexible schedule
  

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• Review plans, specifications and addenda to understand scope, site conditions and bid requirements under supervision.
  
  
• Perform quantity takeoffs for chain-link, ornamental steel/aluminum, security fencing, wood/composite, gates/operators and related items; prepare material and labor extensions.
  
  
• Solicit, receive and compare vendor and subcontractor quotations; maintain a quote log and ensure pricing is current prior to bid.
  
  
• Prepare basic quotations and scope letters for small projects and service work; assemble clarifications, alternates and exclusions as directed.
  
  
• Maintain the bid calendar and bid list daily; track plan revisions and distribute updates to the team to ensure current documents are used.
  
  
• Draft and route pre-bid RFIs; attend pre-bid meetings and site visits with a Senior Estimator when requested.
  
  
• Enter opportunities and customer information into company systems (CRM/ERP); organize electronic plan files and bid folders.
  
  
• Prepare start-up sheets for order entry after award and support smooth handoff to Operations/Project Management.
  
  
• Follow up with customers on outstanding quotations; log outcomes and update hit-rate data.
  
  
• Update unit-price databases and estimating templates; research new materials and supplier pricing.
  
  
• Support compliance requirements for public work (e.g., prevailing wage, M/WBE participation, bonding and insurance certificates) as directed.
  
  
• Assist teammates and perform other responsibilities as assigned.
  
  

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• Minimum Education - associate's degree in construction management, Civil Engineering, Business or related field; or an equivalent combination of education and relevant experience.
  
  
• Minimum Experience - 0-2 years estimating, project engineering or field experience; fencing, site/civil or specialty contractor experience preferred.
  
  
• Computer Knowledge - Microsoft Outlook, Excel and Word required. Bluebeam (or similar) strongly preferred; digital takeoff software experience is a plus.
  
  
• Skills - Ability to read civil/architectural plans; strong math skills (geometry & linear measurement); attention to detail; clear written and verbal communication.
  
  
• Other - Valid driver's license and ability to travel locally for pre-bid site walks; able to lift plan sets up to 25 lbs and navigate active construction sites.
  
  
• Supervision - Reports to VP of Estimating; receives day-to-day direction from Estimators/Senior Estimators.
  
  

• 
  
  
• Paid time off
  
  
• 401(k) matching
  
  
• Health insurance
  
  
• Retirement plan
  
  
• Military leave
  
  
• HRA
  
  
• Vision Insurance
  
  
• Dental insurance
  
  
• Disability insurance
  
  
• Life insurance
  
  
• Paid holidays
  
  
• Flexible schedule
  
  

With over 40 years of experience, AFSCO, a division of Pro Max Fence Systems, LLC has become a trusted leader in the Upstate New York market and is committed to providing safe, high-quality, and customer-focused perimeter security solutions through Professional Service and Maximum Value.

Established in 2006, Pro Max Fence Systems, LLC has become a trusted leader in perimeter security, delivering top-quality fencing solutions for commercial and residential applications. We proudly serve diverse industries, including transportation, utilities, education, government, corrections, and residential development, offering a range of products such as chain link, ornamental fencing, automated gate systems, access control, sound walls, and high-security barriers. Our work is driven by core values that shape every decision and partnership: Safety-Minded, Integrity, Customer First, Respectful, Quality-Focused, Collaborative, Driven, and Innovative.

With multiple branch locations across the Northeast including Reading, Wrightsville, Mohrsville, Pittsburgh and State College, PA; Bridgeville and Milford, DE; Albany and Syracuse, NY, we proudly serve customers throughout Pennsylvania, Maryland, New Jersey, Virginia, Delaware, and New York.

For further information visit our website at

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