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Title: Data Center Technician

Location : Macungie, Pennsylvania, United States

Contract : 1 year with Extension

Job Description:

We are looking for a Level 1 Data Center Technician to support day-to-day operations in the data center. The candidate will assist with basic technical tasks, monitor systems, and ensure the smooth functioning of data center equipment.

Key Responsibilities:

• Monitor data center systems, servers, and network devices.
• Perform basic hardware installation, replacement, and troubleshooting.
• Rack and stack servers, switches, and other equipment.
• Support cable management and labeling in the data center.
• Monitor alerts and escalate issues to Level 2 or senior engineers when required.
• Perform routine checks on power, cooling, and environmental systems.
• Maintain documentation and update asset inventory.
• Assist with system backups and basic maintenance tasks.
• Follow data center security and safety procedures.

Required Skills:

• Basic knowledge of servers, networking, and hardware components.
• Understanding of data center operations and infrastructure.
• Familiarity with operating systems like Windows or Linux (basic level).
• Ability to troubleshoot hardware issues.
• Good communication and documentation skills.

Qualifications:

• Diploma or Bachelor’s degree in IT, Computer Science, or a related field.
• 0–2 years of experience in IT support or data center environment.
• Basic knowledge of networking and hardware support.

Preferred Skills:

• Experience with server hardware installation.
• Knowledge of cable management and rack installation.
• Familiarity with ticketing systems.

Job Title: Network Operations Manager - NMS

Job Type: Full time - Permanent

Location: Richardson, TX – Onsite

Job Summary

• Lead the implementation and evolution of the client’s proprietary managed service systems that use network intelligence to maintain, optimize, and enhance customer networks.
• This technical leadership role balances hands-on implementation with team coordination, process improvement, and product development to enable scalable and efficient operations.
• Implement and support the network management systems that power the client’s managed services, including Ciena Navigator, Nokia WS-NOC, and NFM-P, along with related proprietary software platforms.
• Deliver proactive lifecycle management through Managed Software Services (MSS), including remote upgrades, security patching, and platform maintenance across customer optical NMS environments.
• Collaborate closely with the client’s software development and network engineering teams to identify and implement capabilities that leverage network intelligence data to proactively detect, communicate, and automatically resolve issues—transforming raw telemetry into actionable insights that prevent customer-impacting events network

ROLES & RESPONSIBILITIES

Network Intelligence and Service Delivery Optimization

• Collaborate with software development and network engineering teams to identify and implement features that transform network telemetry into proactive issue detection, communication, and automated resolution
• Drive automation and tooling improvements to increase efficiency and reduce manual effort
• Expand the internal knowledge base to accelerate implementation and troubleshooting
• Develop reporting on service delivery metrics, upgrade pipelines, and resource utilization

Service Delivery & Technical Leadership

• Lead delivery of Managed Software Services (MSS) – NMS upgrades, security patches, and maintenance – through direct execution or team delegation
• Provide technical escalation and approve upgrade strategies, rollback procedures, and risk mitigation plans
• Coordinate with customers' engineering and PM teams to manage scope changes, resolve delivery issues, and maintain high satisfaction
• Stay current on vendor software releases, security vulnerabilities, and industry best practices
• Manage vendor relationships for support, licensing, and technical escalations

Business & Operational Management

• Serve as primary point of contact for MSS and support quarterly business reviews
• Support sales and account management to refine and close new MSS opportunities
• Track operational budgets and drive profitability for MSS engagements
• Define and track KPIs: upgrade success rate, on-time delivery, customer satisfaction, and team utilization

Team Development & Culture

• Lead and mentor high-performing team with clear roles, responsibilities, and career progression
• Conduct performance reviews and provide coaching on technical capabilities and customer service excellence
• Foster a culture of proactive service delivery, continuous improvement, and technical innovation

QUALIFICATIONS

Required Experience

• 5+ years of experience in network operations, managed services, or telecom service delivery with strong technical foundation in enterprise IT infrastructure

1. Linux/Windows environments, database management, virtualization platforms

1. Lifecycle management: system updates, security patches, and firmware upgrades
2. Administering storage arrays and ensuring RAID/disk redundancy is in place
3. Managing software license files tied to NMS platforms
4. Maintaining replication and backup jobs

• 2+ years in leadership roles managing technical, service delivery teams
• Working knowledge of optical networking technologies (DWDM, OTN) in relation to Network Management Systems (Ciena Navigator/MCP, Nokia WaveSuite, or similar platforms)
• Proven track record delivering Managed Services with SLA commitments and customer satisfaction goals
• Experience with remote service delivery models, maintenance window planning, and change management
• Familiarity with ITIL service management framework and best practices
• Vendor management and escalation experience with telecom equipment manufacturers and software providers

Preferred Qualifications

• ITIL Foundation, PMP, or relevant vendor and technical certifications (Ciena, Nokia, VMware, Hyper-V)
• Experience in both service provider and enterprise networking environments
• Knowledge of network automation using Python, Ansible, or similar tools
• Experience with agile project delivery methodologies
• Leadership & Soft Skills
• Strong written and verbal communication skills
• Proven ability to develop and mentor technical talent
• Strong problem-solving skills and ability to make sound decisions under pressure
• Experience working with remote team members and customers
• Ability to balance strategic planning with hands-on technical problem solving
• Customer-focused mindset with commitment to service excellence

Education

Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or related field; or equivalent experience

About ClearHello

From idea to launch, ClearHello helps clients build a reliable online presence, strengthen their visibility, and stay immediately connected with the people that they serve. 

In a digital age we are a human-centric communications company. From our customers, to our staff and community, everything we do revolves around bettering the lives of the people around us. Ingenuity and collaboration drive us to constantly integrate new solutions, keeping our services simple and efficient for our customers. Meaningful connections are our objective. Our communications services are the tools. Facilitating meaningful connections underlies the spirit of what we do. 

Position Description:

The Technical Sales Specialist plays an integral role collaborating with the Sales, Development, and Product teams and is primarily responsible for bridging technical expertise and product knowledge with sales acumen to educate clients and sell complex technical communications products and services.  

This position will drive business growth by understanding customer needs, provide technical solutions, and effectively articulate the value of our products and services. 

Success in this role is defined by analyzing customer requirements, preparing technical proposals and demonstrations to explain product functionality, showcase how solutions add value by lowering costs and increasing productivity, and selling those customized solutions to new and existing clients to increase revenue. 

Essential Job Duties and Responsibilities:

• Propose, present, and sell customized products and services in alignment with client business objectives by matching them with optimal solutions. 
• Create and conduct compelling sales presentations and customized technical demonstrations to showcase product capabilities that serve as solutions to client needs.
• Proactively engage and collaborate with Development, Sales, and Products teams to achieve unified and defined business objectives by leveraging knowledge of products and services to align company offerings with client needs.
• Utilize keen technical, persuasion, and active listening skills to understand customer needs to suggest and sell product solutions to meet those needs. 
• Customize sales strategy by understanding critical customer needs and utilizing internal product and brand knowledge. 
• Partner with stakeholders as needed to drive strategic deals, analyze customer requirements, and prepare technical sales proposals. 
• Proactively identify and secure new business opportunities to expand existing client portfolios. 
• Provide pre-sales support by answering technical inquiries and participating in sales meetings. 
• Frequently collaborate with the Development team to provide post-sales support to customers, including technical troubleshooting and customer training, to ensure optimal satisfaction with our products and services. 
• Provide ad hoc troubleshooting and informative overviews (via phone, video, and screen share) as they arise to help end users overcome challenges and address their questions before and after purchase. 
• Relay client feedback to Development and Product teams and follow up as needed to support clients inquiries and services needs. 
• Communicate with stakeholders by providing analytics and status of open proposals.
• Utilize CRM to follow up on client proposals, status, and communication. 
• Manage multiple complex proposals simultaneously with clarity, accuracy, and confidence. 
• Update and communicate with sales teammates, department colleagues and leadership on a consistent basis.
• Other tasks as assigned by leadership. 

Skills, Experience, and Education:

• A minimum of three years of sales and customer service support experience. 
• Strong technical background, preferably in the IP-based voice/communications industry.
• Strong experience using, understanding, and communicating about JSON data structures.
• Ability to read API documentation and interact with it using tools such as cURL, Postman or Bruno. 
• Understanding of automated systems, and internet and cloud-based systems. 
• Experience on the Linux command line and familiarity with MySQL and javascript and/or other scripting languages a plus.
• Ability to understand complex technical concepts and effectively communicate them to both technical and non-technical audiences. 
• Experience working cross-functionally with teams. 
• Demonstrated relationship-building, problem solving and analytical abilities.
• Ability to clearly and concisely convey ideas in both verbal and written form.

Core Competencies:

• Excellent interpersonal and communication skills with a passion for developing and maintaining strong client relationships to increase customer satisfaction and loyalty. 
• Self-motivated and target-driven with a proven track record of meeting or exceeding business and sales objectives. 
• Demonstrable experience in presenting technical products and services to customers, providing expert advice and troubleshooting customer queries.
• Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions.
• Artfully deploy sales strategies and negotiation skills to close deals. 
• Represent the company and internal and external clients with courtesy and professionalism. 
• Strong organizational skills and attention to detail, with a demonstrated ability to work independently, manage multiple projects, prioritize, and manage a high volume of tasks, deadlines, requirements, and decisions.
• Proven ability to efficiently work in a remote team environment with support from leadership. 

General Company Requirements:

• Be a collaborative part of an organization that is team-based, positive and supportive.
• Be dependable, trustworthy, and always make ethical decisions.
• Cultivate meaningful connections.
• Continue to learn in the field and build knowledge.
• Think critically about how to solve problems and suggest solutions.

What We Offer:

• Company paid medical, dental, and vision insurance. 
• Company matching to a Simple IRA. 
• Flexible time off and paid holidays. 
• Remote work arrangements.
• A supportive, cohesive, and inclusive work environment where all employees are critical to the success of the company and have regular connectivity meetings with leads. 
• Career development potential, mentorship, and training within a supportive, fun, and growing company. 

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. When appropriate, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Work Authorization:

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Pay Range: 

The expected annual salary range for this full-time exempt position is $68,000 to $84,000. 

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with geographical market data, or other law. 

Location: 

ClearHello is based in Escondido, California.

Qualified candidates may send their resume and cover letter to  

Are you passionate about solving real-world network engineering challenges?

Do you want to perform advanced research, development, and test & evaluation of ground breaking communications systems and technologies?

If so, we want you to join our innovative team of engineers solving some of the most complex and evolving networking challenges.

We’re looking for a versatile Networking Orchestration Engineer who thrives in a mission-driven environment and is excited to contribute to the development of operational prototypes and specialized network capabilities.

• Research and experiment with emerging networking technologies to implement real-world, practical communications systems and capabilities to address a variety of evolving operational needs.
• Design, build, and orchestrate large scale virtualized networking environments using both on-prem and cloud services in order to implement threat-representative network environments tailored for unique missions.
• Collaborate directly with sponsors and collaborators to understand their toughest networking challenges and craft effective solutions.

You meet the minimum qualifications for this position if you...

• Have a Bachelor’s degree in Computer Science, Computer Engineering, Network Engineering, Information Systems, or a closely related technical field.
• Have at least five years of relevant experience in advanced network engineering and software automation, including software-defined networking, cloud infrastructure, observability, and modern routing/virtualization technologies.
• The ability to obtain an Interim Top Secret level security clearance by your start date and can ultimately obtain a Top Secret level clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.

• Have the ability to be a creative networking guide who flourishes with solving tough, undefined problems by applying unique and innovative approaches.
• Are able to design, build, and test practical, working solutions from the ground up using your deep knowledge and experience in:
  • Building software solutions that enhance network orchestration, automate complex workflows, and provide deep insight through traffic analysis
  • IP networking fundamentals (layers 2 and above)
  • Linux networking (IP stack, routing, iptables, network namespaces, etc.)
  • Hybrid Cloud infrastructure automation (Terraform, Packer)
  • Configuration management and automation(Ansible, Puppet, Chef, Salt)
  • Containers, and orchestration (Docker, Kubernetes)
  • GitOps workflows and CI/CD pipelines (GitLab CI, Jenkins)
  • Python or languages applied to network automation and tool development
  • Software Defined Network (SDN) and/or Software Defined WAN (SD-WAN) technologies
  • Network virtualization and overlay technologies (VXLAN, EVPN, MPLS, segment routing)
  • Routing and switching protocols (BGP, OSPF, IS-IS, STP, etc.)
  • Network telemetry and observability (NetFlow, SNMP, Prometheus, Grafana, ELK)
  • Design and Integration of Network APIs and interfaces (NETCONF, RESTCONF, gRPC)
  • Virtual networking and NFV concepts (vRouters, vSwitches, service chaining, CORE, GNS3)
  • Network Traffic generation and analytics
• Take initiative and thrive in a collaborative, problem-solving environment.
• Are passionate about national security, networking innovation, and making a real-world mission impact.

#LI-AG1

Why Work at APL?

The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation’s most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.

At APL, we celebrate our differences of perspectives and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL’s campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at   

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law. APL is committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact 

The referenced pay range is based on JHU APL’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level with consideration for internal parity. For salaried employees scheduled to work less than 40 hours per week, annual salary will be prorated based on the number of hours worked. APL may offer bonuses or other forms of compensation per internal policy and/or contractual designation. Additional compensation may be provided in the form of a sign-on bonus, relocation benefits, locality allowance or discretionary payments for exceptional performance. APL provides eligible staff with a comprehensive benefits package including retirement plans, paid time off, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, education assistance, and training and development. Applications are accepted on a rolling basis.

Date Posted:

Country:

Location:

Position Role Type:

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Security Clearance Type:

Security Clearance Status:

The Digital Products Configuration Management (DPCM), formerly known as Software Configuration Management (SWCM), department, is hiring a Principal Digital Product Configuration Management Engineer. The DPCM department provides innovative solutions through automation, continuous improvement, and a skilled workforce providing support for all digital products.

The term 'Digital Product' (DP) refers to, but is not limited to, the following software types and their associated data and documentation: embedded (tactical) software, applications, Built-in Test (BIT) software, reprogramming tools, simulation software, test equipment, configurable logic, Application-Specific Integrated Circuit (ASIC) design, analytical tools used to formally qualify deliverable artifacts, Model Based Systems Engineering (MBSE) system models or related artifacts, Free Open Source Software (FOSS), and Commercial Off-The-Shelf (COTS) software.

Note This position will be filled onsite at the RTX Facility Huntsville, AL.

What You Will Do

• Perform builds and releases of digital products manually and/or certified pipelines
• Facilitate/Participate in the Process Change Boards (PCBs)/Digital Change Review Boards (DCRBs)
• Maintain, control, and administer of the Digital Products Development Library (DDL) (formerly known as Software Digital Library (SDL) tools
• Maintain control, traceability, consistency, and security of all configuration items across the digital development lifecycle
• Perform and maintain configuration planning & identification, change management & version control, status accounting, and configuration audits
• Manage digital product development/media libraries
• Document and maintain guidelines and standards for dependency management, build and versioning
• Provide DPCM Tool administration / management control/access to CM relevant tools/applications (i.e. Microsoft Azure DevOps Server (ADS), Git, Gitlab, GitHub, Jira, Bitbucket, Confluence)
• Administer/manage/use DevSecOps tools like Coverity, Artifactory, Jenkins, Nexus, GitLab CI/CD, Bamboo
• Coordination of data transfers, courier support among various environments
• Lead coordination of various digital product releases and interface with functional and program leadership ensuring on-time delivery and configuration management execution in digital development environment/area

Qualifications You Must Have  

• Typically requires BS/BA Degree in Science, Technology Engineering or Mathematics (STEM) a minimum 8 years of prior engineering experience
• Experience with version control and change management/agile planning tools
• Experience with DPCM/DevSecOps technology, Information Technology (IT), and/or development/scripting
• Experience with Automation shell scripting in Linux, Unix, and Windows
• Active and Current Secret security clearance is required Day 1. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

Qualifications We Prefer

• Advanced knowledge in Digital/Software Configuration Management principles, process, and implementation/execution
• Solving complex problems, sharing knowledge, and documenting work
• Experience with DPCM/SWCM tools (Microsoft Azure DevOps Server (ADS) - Git, Bitbucket, IBM Rational Team Concert (RTC), and/or IBM Rational ClearCase, Synergy, Jenkins, Artifactory
• Experience with scripting programming languages (i.e., Perl, shell, batch, Python, Ruby, or YAML)
• Experience with Continuous Improvement, Continuous Integration and Continuous Deployment (CI/CD), GitFlow, and Agile concepts
• Database/DPCM/SWCM tool administration experience
• Proven experience with configuration management concepts and implementation
• Experience with digital/software industry best practices such as Capability Maturity Model Integrated (CMMI)
• Proven collaboration and effective communication with cross functional organizations

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation
• Relocation Eligibility

Learn More & Apply Now!

• Please consider the following role type definition as you apply for this role
• Onsite Employees who are working in Onsite roles will work onsite. This includes all production and maintenance employees, as they are essential to the development of our products

This position requires security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here:  : Huntsville, AL

• We Are RTX

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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