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Lead Analyst, Credit Strategy for Auto Finance Analytics

Location: Irving, TX (Hybrid)

We are currently seeking Lead Analyst, Credit Strategy for our Auto Finance Analytics team. This role will have the exciting opportunity to drive significant business results by leading key projects and contributing to the innovation, creation, and launch of value-adding products that uniquely leverage the internal and external data resources OneMain has access to. The roles and projects could vary across various parts of the Auto analytics functions like credit risk, pricing, valuations or dealer/channel analytics.

As a key member of the Auto analytics team, he or she will combine their business knowledge and analytical skills to develop strategies designed to manage risk, drive growth, and increase profitability; creating best-in-class frameworks based upon various supporting analyses and research including customer segmentation, competitive analysis, underwriting models, and historical performance. This individual will also draw strategic insights from data using analytics tools.

Working with various partners, the role will also have responsibilities for strategy implementation, technology roadmap development, competitive intelligence, and performance monitoring. This individual will represent the company and may engage with key business stakeholders, suppliers, external partners, and investors.

A successful candidate will utilize skills that enable them to be versatile and successfully lead initiatives across multiple disciplines. They will bring new ways of thinking, data sources, technologies, and capabilities to our business.

The Role

• Utilize analytic tools (i.e. SAS, SQL, MATLAB, Python, and Open Source tools such as R is a plus) data query tools to build, test, evaluate, and maintain robust data analysis and reporting for management to make timely, informed decisions.
• Design, recommend, document, and execute consumer underwriting, product, channel and/or customer experience strategies to improve our lending portfolio
• Partner with other leaders to define business priorities, align resources, and communicate progress to executive leadership
• Analyze data and create and validate assumptions that feed into volume growth and profitability strategies
• Draw conclusions by making recommendations for developing or modifying existing strategies
• Incorporate response models and underwriting models into marketing programs
• Continually enhance existing scorecards
• Understand the data environment to appropriately prioritize and set expectations for key reporting, and analytical priorities
• Effectively prioritize competing initiatives with help of their management chain; translate strategic priorities into initiatives and manage expectations
• Elevate talent and culture within team through mentoring, coaching and partnering with other associates

Requirements

• Bachelor's Degree (Graduate a plus) in a quantitative discipline, such as Engineering, Statistics, Economics, Data Analytics or Computer Science.
• 2+ years of experience in a data driven analytics environment; consumer lending preferred; Master's or PHD degrees may offset experience. 3+ years required
• Advanced analytical skillset using tools such as SQL, SAS, Excel skills required; experience with multiple types of relational databases and/or querying languages is a plus such as R, Hive Python, Oracle, Unix are desired
• Innovative and capable of developing a highly analytical approach to solving problems
• Experience driving projects and presenting to senior management on results and ideas
• Capability and willingness to learn new areas within the OneMain business and take on diverse projects

Who We Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days' vacation per year)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (11 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

Benefits: 401(k), competitive salary, dental insurance, free uniforms, health insurance, vision insurance

Compensation: Competitive base salary + performance bonuses

Ready to turn your customer service and sales skills into a long-term career?

We're looking for a high-energy, people-first Assistant Manager to join our auto repair team. If you love helping people, enjoy solving problems, and are great on the phone, this is your chance to step into a leadership role with serious career growth potential - no auto repair experience required.

This is more than a job - it's a launchpad into a career in the fast-paced automotive service industry. We'll teach you everything you need to know about auto repair sales and operations - what we need from you is outstanding communication skills, a sharp sales mindset, and the confidence to lead from the front.

• Be the first point of contact for our customers, often over the phone - delivering a helpful, professional, and upbeat experience every time.
• Guide customers through our services and build trust by clearly explaining their options.
• Drive sales by identifying customer needs and recommending the right solutions.
• Support the Store Manager in day-to-day operations, from staff supervision to workflow coordination.
• Step in as acting manager when needed and take ownership of the customer experience.
• Help build a culture of excellence, respect, and teamwork.

• Proven experience in customer service and/or sales - retail, hospitality, call center, or similar is great.
• Strong phone communication skills - you're comfortable, persuasive, and personable on the line.
• Natural ability to build rapport, listen actively, and close the sale.
• Positive energy, reliability, and a team-first attitude.
• Eagerness to learn about auto repair services and grow into a management or sales leadership role.

Career path clarity: This is a stepping-stone toward Store Manager, Sales Director, or even Operations leadership.

Training built in: We provide hands-on training in sales strategy, team leadership, and automotive knowledge.

Dynamic work environment: Every day is different - and every customer is a chance to make a difference.

Bonus (but not required):

• Experience in the automotive, service, or repair industry
• Bilingual or multilingual skills
• Prior experience in managing people or shift leadership

If you're ready to grow your career in a company that invests in its people, we want to hear from you.

CCMS & Associates is seeking experienced Auto And Heavy Equipment Appraisers to join our independent adjuster and appraiser roster. As a 1099 independent contractor, you will play a critical role in assessing damages, estimating repair costs, and delivering high-quality appraisals for auto and heavy equipment claims.

• Conduct field inspections and appraisals of automobiles, commercial trucks, construction equipment, and specialty vehicles to assess damage.
• Prepare accurate, detailed estimates using industry-standard software (CCC One, Mitchell, Audatex, or comparable systems).
• Evaluate repair costs, total loss assessments, and salvage values in compliance with carrier guidelines.
• Communicate effectively with adjusters, insurers, and repair facilities to ensure seamless claims processing.
• Maintain professional, customer-focused interactions with policyholders and industry partners.
• Maintain an independent contractor status while meeting CCMS & Associates' quality standards.
• Ensure timely submission of comprehensive reports, and maintain compliance with client and industry standards.

• Minimum of 3 years of experience in auto and/or heavy equipment appraisals.
• Proficient in estimating software such as CCC One, Mitchell, Audatex, or equivalent.
• Strong understanding of insurance policies, claim processes, and industry regulations.
• Valid adjuster or appraiser license in applicable states.
• Ability to work independently in the field with minimal supervision.
• Reliable transportation, a valid driver's license, and the ability to travel to inspection locations.
• Strong written and verbal communication skills.
• Tech-savvy with the ability to use digital tools for claim documentation and reporting.

• I-CAR, ASE, or other relevant industry certifications.
• Experience appraising commercial trucks, construction, agricultural, and specialty equipment.
• Background in mechanical failure assessments or diminished value claims.
• Bilingual capabilities (Spanish is a plus).

• Access to a diverse portfolio of claims from leading insurance carriers.
• Competitive fee schedules and flexible workload.
• Support from a dedicated claims management team.
• Opportunity to work with an established leader in multi-line claims and appraisals.

The Field Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first- or third-party damages. This role requires delivering a high level of customer service while effectively managing claim severity and expenses.

This position supports the Independent Agent business of Plymouth Rock and services a Northern and/or parts of Central New Jersey territory. The appraiser works independently in the field inspecting damaged vehicles, preparing estimates, negotiating settlements, and ensuring compliance with company guidelines and applicable state regulations.

RESPONSIBILITIES

• Inspect vehicle damage and prepare repair estimates for partial and total losses within assigned authority levels.
• Negotiate settlements with repair facilities, insureds, and claimants.
• Issue claim drafts to appropriate parties.
• Document claim activity and maintain accurate claim files.
• Complete re-inspections and supplemental estimates in accordance with company guidelines.
• Adhere to production standards and estimating procedures.
• Maintain strong customer service, expense control, and professional public relations.
• Complete investigative reports as required.
• Participate in team meetings and departmental initiatives.
• Ensure compliance with privacy standards and the NJ Fair Claims Practices Act.
• Assist with catastrophe claim handling when requested, which may include overnight travel or extended assignments, or assisting in neighboring territories.

QUALIFICATIONS

• Bachelor’s degree or comparable industry experience.
• Minimum 3 years of auto claims appraisal or estimating experience required.
• Strong communication and negotiation skills.
• Valid driver’s license with favorable driving record required.
• Strong mechanical aptitude.
• Organized and able to work independently with limited supervision.
• Body shop experience a plus but not required.
• ICAR training a plus.
• Experience with Mitchell estimating software preferred.
• Additional state appraiser licenses may be required (NY, PA, etc.)

SALARY RANGE

The pay range for this position is $64,000 to $86,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

PERKS & BENEFITS

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

#LI-DNI

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

What you'll do:

• Applies appropriate coverage and handles simple liability, evaluates, and settles high volume and low complexity auto claims with repairable vehicles.
• Resolves claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, overcoming obstacles, and effectively prioritizing the workload.
• Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions.
• Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.
• Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
• Acquires and applies a foundational knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
• Applies basic knowledge of Auto Physical Damage. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
• May be assigned CAT deployment travel with minimal notice during designated CATs.
• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.
• 1 year or more of military experience.
• Acquisition and maintenance of insurance adjuster license within week 2 of training and 3 testing attempts.
• Demonstrated ability to prioritize and multi-task, including navigating through multiple business applications.
• Successful completion of a job-related assessment may be required.

What sets you apart:

• Currently serving in the military and you will be eligible to participate in a SkillBridge program in the Spring or Summer of 2026.
• Ability to get permission from your commander to participate in the SkillBridge program.
• Junior Military Veteran

Compensation range: The salary range for this position is: $48,340 - $50,340.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

THIS IS A NON-FEDERAL ENTITY. IT IS NOT A PART OF THE DEPARTMENT OF DEFENSE OR ANY OF ITS COMPONENTS AND IT HAS NO GOVERNMENTAL STATUS.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

What you'll do:

• Applies appropriate coverage and handles simple liability, evaluates, and settles high volume and low complexity auto claims with repairable vehicles.
• Resolves claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, overcoming obstacles, and effectively prioritizing the workload.
• Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions.
• Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.
• Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
• Acquires and applies a foundational knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
• Applies basic knowledge of Auto Physical Damage. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
• May be assigned CAT deployment travel with minimal notice during designated CATs.
• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.
• 1 year or more of military experience.
• Acquisition and maintenance of insurance adjuster license within week 2 of training and 3 testing attempts.
• Demonstrated ability to prioritize and multi-task, including navigating through multiple business applications.
• Successful completion of a job-related assessment may be required.

What sets you apart:

• Currently serving in the military and you will be eligible to participate in a SkillBridge program in the Spring or Summer of 2026.
• Ability to get permission from your commander to participate in the SkillBridge program.
• Junior Military Veteran

Compensation range: The salary range for this position is: $48,340 - $50,340.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

THIS IS A NON-FEDERAL ENTITY. IT IS NOT A PART OF THE DEPARTMENT OF DEFENSE OR ANY OF ITS COMPONENTS AND IT HAS NO GOVERNMENTAL STATUS.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.