Apn Software Services Inc Jobs in Usa
15,995 positions found — Page 7
About the Role
We are seeking a Senior Software Engineer to join a high-impact team developing advanced electronic display and guidance systems for agricultural and construction equipment. This role focuses on modernizing legacy systems by transitioning from Android/Java-based platforms to C++/Qt/QML on Linux.
You will play a key role in designing, developing, and re-architecting embedded software that powers critical machine functions, including autonomous guidance and implement control systems.
Key Responsibilities
- Design and develop embedded software applications using C++
- Contribute to the migration of existing applications from Java to C++
- Re-architect system components, including business logic and UI layers
- Develop and enhance GUI applications using Qt/QML
- Collaborate with Systems Engineers to refine requirements and define solutions
- Work on Linux-based embedded systems and device-level development
- Implement object-oriented and multithreaded application design
- Perform unit testing, debugging, and code optimization
- Develop features for vehicle display and guidance systems
- Work with communication protocols such as CAN/LIN for vehicle integration
- Analyze system performance including latency, clock cycles, and data transmission
Required Qualifications
- 5+ years of experience in embedded software development
- Strong proficiency in C++
- Experience with Qt and QML for GUI development
- Solid understanding of object-oriented programming and multithreading
- Experience working with Linux-based systems
- Hands-on experience in GUI development
- Strong debugging and problem-solving skills
Preferred Qualifications
- Experience with CAN or LIN communication protocols
- Background in automotive, agricultural, or heavy equipment systems
- Experience migrating or refactoring legacy systems (e.g., Java to C++)
- Familiarity with real-time systems and performance optimization
Work Environment
- Hybrid work model (2–3 days onsite in Oak Brook, IL)
- Collaborative, fast-paced engineering team
- High visibility role with impact on next-generation product platforms
Geotab is a global leader in IoT and connected transportation and certified \"Great Place to Work.\" We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.
What You'll DoAs a Segment Campaign Manager your key area of responsibility will be developing and executing end-to-end segment marketing strategies to drive customer acquisition, expansion, and retention. This includes collaborating with cross-functional teams to bring strategies to market, optimizing lead flow into the pipeline, analyzing campaign performance for ROI, managing various marketing program executions, delivering targeted ABM and Always On initiatives, and becoming a segment expert to inform messaging. You will need to work closely with segment marketing, product marketing, channel marketing, business development, digital and creative teams, Marketing Automation, Revenue Operations, and Sales teams, as well as external agencies and vendors. To be successful in this role you will be a creative and analytical marketing professional with strong collaboration and project management skills. In addition, the successful candidate will have proven analytical and budget management abilities to optimize campaign performance and ROI. Expertise in full-funnel marketing, lead nurturing, and pipeline management, coupled with a passion for understanding market segments and delivering measurable results, is essential.
How You'll Make An ImpactDevelop and manage the end-to-end segment campaign marketing strategy, including campaign planning workbooks and strategic annual campaign plans, to drive new customer acquisition, account expansion, and customer retention. Partner with segment marketing, product marketing, channel marketing, and business development to ensure alignment of campaign strategies with overall segment business goals. Collaborate with Marketing Automation, Revenue Operations, and Sales teams to develop dynamic nurturing campaigns, optimize marketing qualification methodology for lead pass-through, and manage the lead pipeline from MAL to closed-won/lost. Forecast, monitor, and analyze campaign metrics against KPAs to inform future campaign plans, optimize budget allocation, and deliver marketing ROI analysis and performance tracking. Champion continuous improvement by actively developing skills and identifying opportunities to enhance campaign processes and tools, including the evaluation and adoption of new marketing technologies. Lead and guide agencies, vendors, and internal departments in the execution of advertising, full-funnel content, social media, success stories, sponsorships, events, webinars, podcasts, and channel/partner programs to achieve segment campaign objectives. Collaborate with content, creative, digital, and sales teams to deliver Account-Based Marketing (ABM) and Always On programs aligned with campaign plans. Maintain Ideal Customer Profiles (ICPs) and continuously develop buyer personas to inform campaign/content strategy at the segment and targeted account level. Establish subject matter expertise in the assigned segment, leveraging competitive/market analysis to create differentiated campaigns and messaging that highlight Geotab's unique value proposition and attract ideal leads. Support Geotab's annual customer and partner conference \"Connect\" with segment campaign plans and programs.
What You'll Bring To The Role5-8 years of experience in B2B Saas marketing campaign strategy development and execution with measurable outcomes and data-driven analytical approach to decision-making. Previous experience in the Commercial Transportation Field Services segment including Consumer Services, Speciality Trade Contractors, Property Maintenance, Professional & Environmental Services, Healthcare & Pharmaceutical, Media & Entertainment, Hospitality & Leisure, Finance, Insurance & Real Estate or comparable sub-segments is highly preferred. Previous industry experience in telematics, connected transportation solutions, B2B IT or software industry marketing, or comparable experience is a strong asset. Exceptional verbal and written communication skills, with the ability to effectively lead, influence, and collaborate across all organizational levels. Strategic, data-driven, and results-oriented mindset with a focus on achieving objectives. Strong ability to stay current with emerging technologies and technical aptitude, including proficiency in CRM systems (e.g., Salesforce), marketing automation platforms (e.g., Salesforce Marketing Cloud), workflow tools (e.g. Jira), Google Suite, and AI tools (e.g., Gemini, ChatGPT) for campaign planning, content creation and data analysis. Proficient in account-based marketing (ABM) and persona targeting high value prospects with ABM platforms such as 6sense, Demandbase or Zoominfo is preferred. Excellent interpersonal skills, including diplomacy, negotiation, conflict resolution, and relationship management. Adaptability and resilience to thrive in a fast-paced environment with evolving priorities and deadlines. Proactive and resourceful with a willingness to take initiative, propose innovative ideas, and adapt to change within a dynamic, flat organizational structure. Strong project management skills, including the ability to identify needs, develop solutions, and manage projects from inception to completion. Collaborative team player with the ability to engage effectively with stakeholders at all levels.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
Why Job Seekers Choose GeotabFlex working arrangements Home office reimbursement program Baby bonus & parental leave top up program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits Retirement savings program
*The above are offered to full-time permanent employees only
How We WorkAt Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at . Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at . For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, \"Geotab\"), you acknowledge Geotab's collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.
Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Registered Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to provide high quality/high touch critical administrative support to Financial Advisors, their prospective and existing clients and other branch staff team members. The ideal candidate will have effective communication skills across multiple platforms (phone, email, in-person, virtual), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment. Come grow with us and see where a career at Raymond James could take you!
Responsibilities:
- Serves as first point of contact to service a high volume of daily interactions, including basic inquiries, providing quotes and scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings.
- Works both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office.
- Onboards new clients, opens new client accounts and researches client and security information using internal databases and other technologies.
- Ensures key client information and documentation is current with firm and industry requirements, rules and regulations.
- Processes and monitors the transfer of assets to ensure all assets and cost basis were successfully received.
- Monitors available cash awaiting investment, including running weekly cash and cash equivalent reports and contacting clients with investment opportunities to maximize returns.
- Reviews, assesses and responds to all corporate action items and client account alerts.
- Prepares financial reports, spreadsheets and other materials for client meetings.
- Inputs orders and rebalances portfolios on behalf of the Financial Advisors.
- Creates and maintains records and files utilizing Client Relationship Management (CRM) software.
- Assists Financial Advisors with marketing efforts including seminars and other client-facing events.
- Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures.
- Performs other duties and responsibilities as assigned.
Skills:
- Company's working structure, policies, mission, and strategies.
- Managed account platforms.
- General office practices, procedures, and methods.
- Investment concepts, practices and procedures used in the securities industry.
- Financial markets, products and industry regulations.
- Trading terminology.
- Client Relationship Management (CRM) software, or similar contact management software.
- Goal planning software.
- Excel, including developing spreadsheets as needed and for ongoing reporting.
- Effective communication across multiple client interactive platforms (in-person, virtual, phone and mail)
- Operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
- Analyze and research account information.
- Organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment.
- Identify time sensitive items and assess competing priorities.
- Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns.
- Handle stressful situations and provide a high level of customer service in a calm and professional manner.
- Analyze problems and establish solutions in a fast paced environment.
- Use mathematics sufficient to process account and transaction information.
- Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually.
- Work both independently and as part of a cohesive team.
- Provide a high level of customer service.
Education/Previous Experience:
- High School Diploma or equivalent and one (1) or more years securities industry or related work experience preferred, or an equivalent combination of experience, education, and/or training as approved by Human Resources.
Licenses/Certifications:
- SIE required provided that an exemption or grandfathering cannot be applied.
- Series 7 required.
- Series 63, 65 and/or 66 as required by state.
Travel: Less than 25%
Workstyle: Resident
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to:
- Grow professionally and inspire others to do the same
- Work with and through others to achieve desired outcomes
- Make prompt, pragmatic choices and act with the client in mind
- Take ownership and hold themselves and others accountable for delivering results that matter
- Contribute to the continuous evolution of the firm
At Raymond James as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
We are seeking hardworking and professional technical personnel to join our Operations Division in Melrose Park, IL!
The Field service Technician (After Sales) in Dallas is key to the technical support of our automated storage systems equipment at our customers’ sites in the USA and Canada. Technicians are responsible for performing accurate and timely electromechanical support, training, upgrades, and repair of equipment.
Responsibilities:
- Provide advanced electromechanical support in the after-sales phase for all automated warehouse installation projects throughout the U.S. and Canada.
- Analyze and diagnose faults (controls software, electrical, mechanical, etc.).
- Make necessary modifications to PLC’s and electronic equipment.
- Test and adjust the mechanical and electrical components as necessary.
- Communicate requests to Sales for spare parts orders.
- Create quality and status reports regarding service calls.
- Communicate any issues that arise on site to the After Sales Manager.
- Train customers on technical system routine maintenance operations.
- Provide on-demand corrective maintenance services to customers as needed.
Minimum Requirements:
- 3 years of automation after-sales electromechanical service or industrial maintenance experience.
- Ability to travel (USA and Canada), 90% of the time.
- Ability to read and interpret electrical schematics and mechanical drawings.
- Knowledge related to automation controls.
- Experience with PLC programming (Siemens and Allen Bradley).
- Basic knowledge in troubleshooting frequency inverters (SEW, Lenze, KEB).
- Basic knowledge in diagnosing and troubleshooting industrial communication network connections (Profibus, Profinet, etc.).
- Excellent communication and customer service skills and presence.
- Ability and willingness to work variable hours including weekend, night, and/or holiday work.
- Ability and willingness to lift, lower and carry objects up to 50 lbs., work from heights, climb ladders, and work in confined spaces.
- Must have a valid driver’s license and good driving record.
- Spanish language fluency is a plus.
- Candidates must live in or being willing to move to Dallas.
We offer:
- Competitive compensation.
- The ability to become a part of an industry-leading dynamic team with a high focus on delivering results and continuous improvement.
- 401(k) plan through Fidelity, with a generous company match; 100% vested immediately upon contributing and no waiting period to start participating.
- Paid Holidays and Paid Time Off with the option to cash out unused PTO every year.
- Possibility for telework days, depending on position, with flexible make-up time for exempt employees.
- Blue Cross Blue Shield medical insurance plans, along with dental and vision benefits.
- Opportunities for career development and advancement; enhance your technical, specialized knowledge and gain new skills through promotions from within.
We are seeking an energetic, highly self-motivated, and experienced Service Technician/Engineer for a key OEM packaging equipment client of ours in New England. You can be located in either Conn., Rhode Island, or Massachusetts. This is for one of the largest, privately-owned packaging OEM and distributors in the country. They are continuing to expand product line and production capabilities for clients throughout the region. This position will be uniquely focused to help expand a rapidly growing packaging business and stretch wrap equipment, specifically.
Key highlights of this position:
- Tremendous autonomy in your work week. As a result, we need a self-starter who knows how to get the job done with little oversight.
- First shift only, and M-F hours almost entirely
- Salaried with benefits
- Regional service calls only (not national).
- Company truck and tools provided.
Responsibilities:
- Handle all installations for the company’s proprietary industrial stretch wrap packaging equipment. In most cases the installations are straightforward and intuitive, but occasionally require metal fabrication - cutting and drilling.
- Assist with system demonstrations at our demonstration facility and/or at customer sites.
- Interface with Sales and other Technical Support Team Members to strategize and execute successful sales, demonstration, installation, and after sales support.
- Fabricate customized apparatus’ components for unique system installations.
- Work with designated stretch wrap system manufacturer to design semi and/or fully automated pallet wrapping lines that can include conveyors and other essential and adjunct processing line components.
- Install or assist with installation of Tape Machines.
Required Background:
- 5+ years of work experience in a hands-on technical/maintenance role.
- Hands-on experience with equipment demos, installation, and service. Some knowledge of stretch wrap packaging equipment is extremely valuable
- Good metal working and fabrication skills – cutting, drilling, and fabricating.
- Strong experience in equipment installation and after sales service.
- Demonstrated experience working with VFDs in a manufacturing setting.
- Good understanding and experience with basic electronics, especially PLCs, and hydraulics.
- Experience with basic equipment programming.
- Comfortable with basic Microsoft Office software and email.
- Strong Verbal Communication Skills in one-on-one and group settings.
- Experience in training customers on new equipment, and employees or co-workers in new jobs.
- Driven and dedicated with a willingness to work hard and occasional long hours if needed.
- Ability to work independently with limited supervision and to set and prioritize goals and tasks, and to manage multiple projects simultaneously and effectively.
- Able to lift and carry up to 55 lbs. (a heavy roll of film).
- Valid Driver’s License and Proof of Insurance. Good driving record.
- Willingness to eventually travel as much as 1-2 times per month possibly for approximately 1-2 nights at a time and occasionally, though rarely, on weekends. Note: all travel will be regional close enough to drive to.
The candidate should have good knowledge of development methodologies and follow them while designing and coding.
This role requires collaborating and working with another team member focusing on quality support to both internal and external users, focusing on customer services and timeliness.
Responsibilities: Analyze ideas and business and functional requirements to formulate a design strategy.
Act as a tenant to draw out a workable application design and coding parameters with essential functionalities.
Work in collaboration with the team members to identify and address the issues by implementing a viable technical solution that is time and cost-effective and ensuring that it does not affect performance quality.
Develop code following the industry's best practices and adhere to the organizational development rules and standards.
Develop and deploy code using existing tools and platforms utilized for automation and testing.
Involved in the evaluation of proposed system acquisitions or solutions development and provides input to the decision-making process relative to compatibility, cost, resource requirements, operations, and maintenance Integrates software components, subsystems, facilities, and services into the existing technical systems environment; assesses the impact on other systems, and works with cross-functional teams within information Services to ensure positive project impact.
Installs configure and verify the operation of software components Participates in the development of standards, design, and implementation of proactive processes to collect and report data and statistics on assigned systems Participates in the research, design, development, and implementation of application, database, and interface using technologies platforms provided.
Researching, designing, implementing, and managing programs Fix problems arising across the test cycles and continuously improve the quality of deliverables.
Reference and document each phase of development for further reference and maintenance operation.
Should be able to lead and guide Developers in the team by providing technical assistance.
Requirements: Bachelor’s degree in Computer Science, Engineering, Math or related field Software Development Life Cycle and process Algorithm and Data Structure Critical and analytical thinking skills Understanding of programming principles and design Strong technical knowledge of Enterprise Application/Integration Design and Development of systems, databases, operating systems and Information Services.
Must have strong communication skills and ability to develop and present solutions to superiors.
Must be able to solve complex problems.
Must be able to interact effectively and patiently with customers especially while under pressure.
Ability to work on multiple projects/tasks simultaneously to meet project deadlines as required.
Ability to establish and maintain positive working relationships with other employees.
7+ years’ experience in corporate systems environments required.
Minimum of seven (7) years development experience in a corporate environment Working experience in Design, coding and deployment.
Knowledge of industry standard WEB platforms (.NET/C#), Automation (RPA and Test Automation), Microsoft Internet Information Server, Linux, Apache, Unix, Microsoft Foundation Server.
Experience working with Internal or External customers for an organization in coordinating work and designing solutions.
Experience utilizing the Software Development Lifecycle (SDLC), Agile and Waterfall Methodologies Work Schedule: 8AM
- 5PM Monday-Friday Work Type: Full Time
The candidate should have good knowledge of development methodologies and follow them while designing and coding.
This role requires collaborating and working with another team member focusing on quality support to both internal and external users, focusing on customer services and timeliness.
Responsibilities: Analyze ideas and business and functional requirements to formulate a design strategy.
Act as a tenant to draw out a workable application design and coding parameters with essential functionalities.
Work in collaboration with the team members to identify and address the issues by implementing a viable technical solution that is time and cost-effective and ensuring that it does not affect performance quality.
Develop code following the industry's best practices and adhere to the organizational development rules and standards.
Develop and deploy code using existing tools and platforms utilized for automation and testing.
Involved in the evaluation of proposed system acquisitions or solutions development and provides input to the decision-making process relative to compatibility, cost, resource requirements, operations, and maintenance Integrates software components, subsystems, facilities, and services into the existing technical systems environment; assesses the impact on other systems, and works with cross-functional teams within information Services to ensure positive project impact.
Installs configure and verify the operation of software components Participates in the development of standards, design, and implementation of proactive processes to collect and report data and statistics on assigned systems Participates in the research, design, development, and implementation of application, database, and interface using technologies platforms provided.
Researching, designing, implementing, and managing programs Fix problems arising across the test cycles and continuously improve the quality of deliverables.
Reference and document each phase of development for further reference and maintenance operation.
Should be able to lead and guide Developers in the team by providing technical assistance.
Requirements: Education/Skills Bachelor’s degree in Computer Science, Engineering, Math or related field Software Development Life Cycle and process Algorithm and Data Structure Critical and analytical thinking skills Understanding of programming principles and design Strong technical knowledge of Enterprise Application/Integration Design and Development of systems, databases, operating systems and Information Services.
Must have strong communication skills and ability to develop and present solutions to superiors.
Must be able to solve complex problems.
Must be able to interact effectively and patiently with customers especially while under pressure.
Ability to work on multiple projects/tasks simultaneously to meet project deadlines as required.
Ability to establish and maintain positive working relationships with other employees.
Experience 7+ years’ experience in corporate systems environments required.
Minimum of seven (7) years development experience in a corporate environment Working experience in Design, coding and deployment.
Knowledge of industry standard WEB platforms (.NET/C#), Automation (RPA and Test Automation), Microsoft Internet Information Server, Linux, Apache, Unix, Microsoft Foundation Server.
Experience working with Internal or External customers for an organization in coordinating work and designing solutions.
Experience utilizing the Software Development Lifecycle (SDLC), Agile and Waterfall Methodologies Work Schedule: 8AM
- 5PM Monday-Friday Work Type: Full Time
This role involves hands-on work with coding, testing, debugging, and enhancing existing print processes, while building expertise in mainframe technologies such as z/OS, PLX, and Assembler.
You will collaborate closely with experienced engineers and cross-functional teams to troubleshoot issues, identify root causes, and implement effective solutions.
The position requires a detail-oriented, process-driven individual who values thorough documentation, quality output, and continuous improvement of workflows, tools, and systems.
Qualifications & Skills: Bachelor’s degree in Engineering or a related field Strong knowledge of software development, system design, and integration Experience or strong interest in mainframe technologies (z/OS, PLX, Assembler) Excellent problem-solving skills with a focus on root cause analysis Detail-oriented with strong documentation and review capabilities Ability to work independently and collaboratively in a team environment Commitment to quality, accuracy, and delivering complete, polished solutions Key Responsibilities: Develop, test, debug, and maintain print-related applications on the mainframe Investigate issues, perform root cause analysis, and implement fixes or enhancements Collaborate with team members on troubleshooting, design discussions, and code reviews Contribute to system integration and ensure smooth operation of print services Maintain accurate and detailed documentation for systems, processes, and decisions Participate in improving development processes, tools, and team efficiency Lead or contribute to complex components or projects, ensuring timely and cost-effective delivery Provide technical guidance, support project planning, and contribute to organizational goals Ensure solutions align with best practices, latest technologies, and high-quality standards
Location: Highland Hills, Ohio, 44122
Duration: 5+ months
Work Schedule: Mon-Fri; 9:00 AM -5:30 PM
Job Description:
This position provides high?level back?office support to a diverse temporary staffing client base, requiring exceptional attention to detail, technical proficiency, and strong critical thinking. Responsibilities include accurate execution of payroll, invoicing, billing, and payroll funding processes, as well as resolving complex client inquiries related to these functions.
Responsibilities:
- Duties are listed based on the estimated % of time. Other responsibilities may be assigned.
- Performs detailed verification and validation of payroll and billing data, identifying discrepancies, investigating root causes, and ensuring accurate processing.
- Provides timely, professional, and analytically sound responses to client inquiries, using critical thinking and subject?matter expertise to resolve issues related to payroll, billing, and funding processes.
- New customer set up and data entry.
- Maintains multiple interconnected customer databases with a high degree of accuracy, ensuring data integrity across payroll, billing, and funding systems.
- Updates customer folders with changes to reflect current week's payroll and billing instructions.
- Processes credits/rebills.
- Advises clients on optimizing their payroll and billing reporting workflows, applying problem?solving skills to identify inefficiencies and implement more effective processes.
- Delivers ongoing training and technical support to clients, explaining system functions, troubleshooting software issues, and guiding users through complex payroll and billing scenarios.
- Timely transmission of accounting and payments reports such as wires, ACH, and A/R credits/debits.
- Proactively identifies potential risks, recurring issues, and process breakdowns; analyzes root causes and escalates concerns with recommended solutions.
Live the Clients Values:
- Act with uncompromising integrity.
- Provide outstanding service and build trusted relationships.
- Drive innovation in our products and services and continually improve our processes.
- Work in partnership and support each other.
- Be personally accountable and deliver on commitments.
- Treat each other with respect and dignity.
Requirements:
- Consideration may be given to a candidate with a degree in lieu of experience.
Qualifications:
- Education Level Academic Concentration/Major
Req/Preferred - Bachelor's Degree, Accounting or related field, Preferred
Skill/Ability:
- Excellent organizational and time management skills.
- Excellent written and verbal communication skills in an environment with a high volume of calls and emails
- Ability to use multiple types of software including MS Office and proficiency in basic office equipment.
- Strong understanding of accounting principles and the ability to interpret payroll, tax, A/P, A/R, and cash posting data to resolve discrepancies.
- Ability to understand relationships of data in multiple databases and good with numbers, particularly reconciling differences.
- Must demonstrate meticulous attention to detail, accuracy under pressure, and the ability to manage high volume workloads without compromising quality.
- Exceptional critical Thinking and problem-solving skills, with the ability to evaluate issues, determine root causes, and implement effective solutions independently.
- Strong technical aptitude and ability to quickly learn and navigate multiple payroll, billing, and funding platforms, as well as Excel and other MS Office tools.
TECHNICAL SKILLS
Must Have
- 1099-S,Account Audits,Accounting,Accounting Journal Entries,Account Management,Account Reconciliations,Accounts Payable (AP),Accounts Payable Operations,Accounts Payable Process,Accounts Receivable (AR),Accounts Receivable Processing,Accruals,Ad Hoc Reporting,Aging Reports,Asana (Software),Audit Preparations,Audit Reporting,Audit Support,Automatic Clearing House (ACH) Processing,Balance Sheet Account Reconciliations,Balance Sheets,Bank Deposits,Bank Reconciliations,Bill Drafting,Billing,Billing Dispute Resolution,Billing Process,Billing Systems,Business-to-Business (B2B),Business-To-Business (B2B) eCommerce,Cash Allocation,Cash Application,Cash Flow Forecasting,Cash Management,Cash Operations,Cash Reconciliations,Chargeback,Check Processing,Claims Processing,Commission Accounting,Commission Analysis,Commission Reporting,Communication,Conflict Resolution,Credit,Credit Analysis,Credit Card Operations,Credit Card Processing,Credit Card Reconciliations,Customer Billing,Customer Reconciliation,Data Reconciliation,Debt,Dispute Management,Distribution Logistics Management,E-Commerce,Ensure Compliance,Enterprise Resource Planning (ERP),Financial Accounting,Financial Close,Financial Closings,Financial Processing,Full Cycle Accounts Payable,General Ledger Coding,Generally Accepted Accounting Principles (GAAP),Google Workspace,Insurance Claim Handling,Intercompany Accounting,Internal Auditing,International Procurement,Interpersonal Communication,Intuit QuickBooks,Inventory Management,Inventory Planning,Invoice Processing,Invoices,Loan Amortization,Mathematical Calculations,Microsoft Office,Mining,Monthly Close Process,Negotiation,Networks,Odoo,Office Equipment,Operations Support,Oracle Netsuite,Oral Communications,Order Processing,Payment Handling,PayPal,People Management,Pivot Tables,Procurement,Project Proposal Writing,Purchase Orders,Real Estate,Reconciliations,Reporting Management,Report Preparation,Reports Analysis,Revenue Recovery,Sales,Sales Compensation,Sales Order Processing,Sales Orders,Sales Process,Sales Reporting,SAP Data Entry,SAP NetWeaver,Self-Starter,Shipping,Shopify,Slack Software,Spanish Language,Standard Operating Procedure (SOP),Teamwork,Trial Balances,Variance Reporting,Vendor Billing,Vendor Evaluations,Vendor Reconciliation,VLOOKUP Function,Warehouse Inventory Management,Write Offs,Writing
- Ability to navigate multiple databases and systems simultaneously
- Demonstrated ability to maintain accuracy under tight deadlines
- Proficiency with payroll and billing systems
- Strong critical?thinking skills to diagnose and resolve complex client issues
- Strong data integrity skills, including verifying, validating, and documenting client updates
- Strong Microsoft Excel skills (sorting, filtering, formulas, data validation)
Nice To Have
- Ability to troubleshoot common system issues and guide clients through platform workflows
- Understanding of accounting principles relevant to payroll, A/P, A/R, and cash posting
- Working knowledge of payroll processes, earnings, deductions, and employer taxes
Location: Columbia, SC 29229
Duration: 3 months (Contract to hire)
Shift- 8:00 AM - 8:00 Pm
Note: Training Monday- Friday 8:00-4:30 FOR 11 WEEKS
NO TIME OFF WILL BE APPROVED DURING TRAINING
Job Description
Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Performs research and coordinates with internal departments as needed to ensure timely and effective issue resolution while maintaining high-quality customer service standards.
Required Skills and Abilities: Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Other Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.
Responsibilities
Customer Inquiry Management (65%)
Respond accurately, timely, and courteously to telephone, written, web, and walk-in inquiries.
Ensure effective customer relations through professional communication.
Accurately document all customer interactions.
Research & Issue Resolution (15%)
Initiate or process adjustments as needed to resolve inquiries.
Conduct research and coordinate with other departments to resolve issues.
Respond to and assist with priority inquiries and special projects as required by management.
Customer Feedback & Complaint Management (10%)
Provide feedback to management regarding customer problems, questions, and needs.
Maintain accurate records of complaints and customer comments.
Recommend changes or improvements based on recurring issues.
Follow through on complaints until resolution or escalate to management when necessary.
Process Improvement & Compliance (5%)
Maintain knowledge of quality work instructions and company policies.
Recommend improvements to procedures and techniques identified during daily operations.
Meet all departmental productivity, quality, and timeliness standards.
Fraud & Error Reporting (5%)
Identify and promptly report suspected fraudulent activities.
Report system errors to the appropriate departments.
Skills
Excellent verbal and written communication skills.
Strong interpersonal and organizational skills.
Ability to handle high-stress situations.
Good judgment and problem-solving abilities.
Strong customer service orientation.
Ability to learn and efficiently operate multiple computer systems.
Technical Skills
Required:
Basic computer operating skills.
Ability to use standard office equipment.
Preferred:
Knowledge of word processing, spreadsheet, and database software.
Education
Required Education:
High School Diploma or equivalent.
Required Work Experience:
None.
Preferred Education:
Associate Degree.
Preferred Work Experience:
2 years of customer service or call center experience.
Work Environment
Typical office environment.