Apn Software Services Inc Jobs in Usa

Job Description:

Holaday Parks is seeking a motivated and results-driven Service Sales Manager to lead our service sales efforts. This role will be responsible for driving revenue growth through new and existing client relationships, developing strategic sales plans, and managing a team to achieve service sales goals. The ideal candidate has a proven track record in service sales, strong leadership skills, experience in developing sales teams, and the ability to build long-term customer partnerships.

Responsibilities:

·       Develop and execute strategies to grow service sales revenue and market share.

·       Develop, manage, and mentor the service sales team to achieve individual and group sales targets.

·       Identify new business opportunities and build strong customer relationships to expand accounts.

·       Collaborate with operations, service delivery, and project management teams to ensure customer satisfaction.

·       Conduct sales forecasting, pipeline management, and reporting for leadership review.

·       Negotiate service contracts, proposals, and pricing to maximize profitability while ensuring customer value.

·       Stay current on market trends, competitor activities, and industry best practices.

·       Represent the company at industry events, networking opportunities, and client meetings.

Qualifications and Education:

·       5+ years of sales experience, preferably in service-based industries (HVAC, construction, facilities, or related fields).

·       Proven ability to lead and motivate a sales team.

·       Strong negotiation, communication, and relationship-building skills.

·       Ability to analyze sales data and develop effective sales strategies.

·       Proficiency with CRM software and Microsoft Office Suite.

·       Experience in technical sales or service contract sales.

·       Knowledge of HVAC, mechanical systems, or related service industries.

·       Strategic thinker with entrepreneurial mindset.

·       Results-oriented with a customer-first mentality.

Salary Range:

$140,000-$160,000 DOE

Benefits:

We offer an excellent salary and benefits package—paying 100% of medical/vision/dental and prescription premiums for employee. Holaday-Parks is an Equal Opportunity Employer (EOE), including protected veterans and people with disabilities.

Fire Sprinkler Service Technician

Location: Raleigh, NC (Triangle & surrounding areas)

Pay Range: $28–$40/hr (DOE) + Performance Incentives

Topa Group is partnered with a leading Fire Protection Contractor serving the Raleigh–Durham–Chapel Hill market. We are seeking a skilled Fire Sprinkler Service Technician to inspect, service, test, and repair fire sprinkler systems across commercial and industrial facilities. This role focuses on troubleshooting, code compliance, and delivering high-quality service to long-term customers.

Key Responsibilities

• Perform inspections, testing, maintenance, and repairs on fire sprinkler systems in accordance with NFPA 13, 25, and local codes.
• Diagnose and repair issues with valves, piping, heads, alarms, and related components.
• Complete annual, quarterly, and deficiency-based inspections.
• Execute emergency service repairs and respond to customer service calls as needed.
• Accurately complete digital inspection reports and service documentation for AHJ and client records.
• Communicate findings and recommendations clearly to customers and facility managers.
• Coordinate with service managers and schedulers to prioritize work orders.
• Participate in an on-call rotation for after-hours emergency service.
• Maintain a safe work environment and comply with OSHA and company safety policies.

Qualifications

• 3+ years of experience servicing fire sprinkler systems.
• Strong working knowledge of sprinkler components, valves, and system layouts.
• Understanding of NFPA standards and AHJ requirements.
• Ability to troubleshoot independently in the field.
• Comfortable using mobile devices and digital inspection software.
• Valid driver’s license and clean driving record.
• NICET, backflow, or OSHA certification is a plus.

Compensation & Benefits

• Competitive hourly pay plus Performance Incentive Pay (PIPs)
• Weekly pay
• Employee Stock Ownership Plan (ESOP) – employee ownership and long-term stability
• 401(k) with company match
• Medical, dental, and vision insurance
• Paid time off and holidays
• Strong training and internal advancement opportunities

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• Duties are listed based on the estimated % of time. Other responsibilities may be assigned.
  
• Performs detailed verification and validation of payroll and billing data, identifying discrepancies, investigating root causes, and ensuring accurate processing.
  
• Provides timely, professional, and analytically sound responses to client inquiries, using critical thinking and subject?matter expertise to resolve issues related to payroll, billing, and funding processes.
  
• New customer set up and data entry.
  
• Maintains multiple interconnected customer databases with a high degree of accuracy, ensuring data integrity across payroll, billing, and funding systems.
  
• Updates customer folders with changes to reflect current week's payroll and billing instructions.
  
• Processes credits/rebills.
  
• Advises clients on optimizing their payroll and billing reporting workflows, applying problem?solving skills to identify inefficiencies and implement more effective processes.
  
• Delivers ongoing training and technical support to clients, explaining system functions, troubleshooting software issues, and guiding users through complex payroll and billing scenarios.
  
• Timely transmission of accounting and payments reports such as wires, ACH, and A/R credits/debits.
  
• Proactively identifies potential risks, recurring issues, and process breakdowns; analyzes root causes and escalates concerns with recommended solutions.
  

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• Act with uncompromising integrity.
  
• Provide outstanding service and build trusted relationships.
  
• Drive innovation in our products and services and continually improve our processes.
  
• Work in partnership and support each other.
  
• Be personally accountable and deliver on commitments.
  
• Treat each other with respect and dignity.
  

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• Consideration may be given to a candidate with a degree in lieu of experience.
  

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• Education Level Academic Concentration/Major
  
  Req/Preferred
  
• Bachelor's Degree, Accounting or related field, Preferred
  

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• Excellent organizational and time management skills.
  
• Excellent written and verbal communication skills in an environment with a high volume of calls and emails
  
• Ability to use multiple types of software including MS Office and proficiency in basic office equipment.
  
• Strong understanding of accounting principles and the ability to interpret payroll, tax, A/P, A/R, and cash posting data to resolve discrepancies.
  
• Ability to understand relationships of data in multiple databases and good with numbers, particularly reconciling differences.
  
• Must demonstrate meticulous attention to detail, accuracy under pressure, and the ability to manage high volume workloads without compromising quality.
  
• Exceptional critical Thinking and problem-solving skills, with the ability to evaluate issues, determine root causes, and implement effective solutions independently.
  
• Strong technical aptitude and ability to quickly learn and navigate multiple payroll, billing, and funding platforms, as well as Excel and other MS Office tools.
  

Must Have

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• 1099-S,Account Audits,Accounting,Accounting Journal Entries,Account Management,Account Reconciliations,Accounts Payable (AP),Accounts Payable Operations,Accounts Payable Process,Accounts Receivable (AR),Accounts Receivable Processing,Accruals,Ad Hoc Reporting,Aging Reports,Asana (Software),Audit Preparations,Audit Reporting,Audit Support,Automatic Clearing House (ACH) Processing,Balance Sheet Account Reconciliations,Balance Sheets,Bank Deposits,Bank Reconciliations,Bill Drafting,Billing,Billing Dispute Resolution,Billing Process,Billing Systems,Business-to-Business (B2B),Business-To-Business (B2B) eCommerce,Cash Allocation,Cash Application,Cash Flow Forecasting,Cash Management,Cash Operations,Cash Reconciliations,Chargeback,Check Processing,Claims Processing,Commission Accounting,Commission Analysis,Commission Reporting,Communication,Conflict Resolution,Credit,Credit Analysis,Credit Card Operations,Credit Card Processing,Credit Card Reconciliations,Customer Billing,Customer Reconciliation,Data Reconciliation,Debt,Dispute Management,Distribution Logistics Management,E-Commerce,Ensure Compliance,Enterprise Resource Planning (ERP),Financial Accounting,Financial Close,Financial Closings,Financial Processing,Full Cycle Accounts Payable,General Ledger Coding,Generally Accepted Accounting Principles (GAAP),Google Workspace,Insurance Claim Handling,Intercompany Accounting,Internal Auditing,International Procurement,Interpersonal Communication,Intuit QuickBooks,Inventory Management,Inventory Planning,Invoice Processing,Invoices,Loan Amortization,Mathematical Calculations,Microsoft Office,Mining,Monthly Close Process,Negotiation,Networks,Odoo,Office Equipment,Operations Support,Oracle Netsuite,Oral Communications,Order Processing,Payment Handling,PayPal,People Management,Pivot Tables,Procurement,Project Proposal Writing,Purchase Orders,Real Estate,Reconciliations,Reporting Management,Report Preparation,Reports Analysis,Revenue Recovery,Sales,Sales Compensation,Sales Order Processing,Sales Orders,Sales Process,Sales Reporting,SAP Data Entry,SAP NetWeaver,Self-Starter,Shipping,Shopify,Slack Software,Spanish Language,Standard Operating Procedure (SOP),Teamwork,Trial Balances,Variance Reporting,Vendor Billing,Vendor Evaluations,Vendor Reconciliation,VLOOKUP Function,Warehouse Inventory Management,Write Offs,Writing
  
• Ability to navigate multiple databases and systems simultaneously
  
• Demonstrated ability to maintain accuracy under tight deadlines
  
• Proficiency with payroll and billing systems
  
• Strong critical?thinking skills to diagnose and resolve complex client issues
  
• Strong data integrity skills, including verifying, validating, and documenting client updates
  
• Strong Microsoft Excel skills (sorting, filtering, formulas, data validation)
  

Nice To Have

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• Ability to troubleshoot common system issues and guide clients through platform workflows
  
• Understanding of accounting principles relevant to payroll, A/P, A/R, and cash posting
  
• Working knowledge of payroll processes, earnings, deductions, and employer taxes
  

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  Respond accurately, timely, and courteously to telephone, written, web, and walk-in inquiries.

  
  
  
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  Ensure effective customer relations through professional communication.

  
  
  
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  Accurately document all customer interactions.

  
  
  

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  Initiate or process adjustments as needed to resolve inquiries.

  
  
  
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  Conduct research and coordinate with other departments to resolve issues.

  
  
  
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  Respond to and assist with priority inquiries and special projects as required by management.

  
  
  

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  Provide feedback to management regarding customer problems, questions, and needs.

  
  
  
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  Maintain accurate records of complaints and customer comments.

  
  
  
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  Recommend changes or improvements based on recurring issues.

  
  
  
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  Follow through on complaints until resolution or escalate to management when necessary.

  
  
  

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  Maintain knowledge of quality work instructions and company policies.

  
  
  
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  Recommend improvements to procedures and techniques identified during daily operations.

  
  
  
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  Meet all departmental productivity, quality, and timeliness standards.

  
  
  

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  Identify and promptly report suspected fraudulent activities.

  
  
  
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  Report system errors to the appropriate departments.

  
  
  

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  Excellent verbal and written communication skills.

  
  
  
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  Strong interpersonal and organizational skills.

  
  
  
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  Ability to handle high-stress situations.

  
  
  
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  Good judgment and problem-solving abilities.

  
  
  
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  Strong customer service orientation.

  
  
  
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  Ability to learn and efficiently operate multiple computer systems.

  
  
  

Required:

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  Basic computer operating skills.

  
  
  
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  Ability to use standard office equipment.

  
  
  

Preferred:

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  Knowledge of word processing, spreadsheet, and database software.

  
  
  

Required Education:

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  High School Diploma or equivalent.

  
  
  

Required Work Experience:

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  None.

  
  
  

Preferred Education:

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  Associate Degree.

  
  
  

Preferred Work Experience:

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  2 years of customer service or call center experience.

  
  
  

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  Typical office environment.

  
  
  

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• Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
  
• Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures.
  
• Performs research as needed to resolve inquiries.
  
• 60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
  
• Handles situations which may require adaptation of response or extensive research.
  
• Accurately documents inquiries.
  
• 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries.
  
• Coordinates with other departments to resolve problems.
  
• Responds to, researches and/or assists with priority inquiries and special projects as required by management.
  
• 10% Provides feedback to management regarding customer problems, questions and needs.
  
• Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
  
• Follows through on complaints until resolved or reports to management as needed.
  
• 10% Maintains basic knowledge of quality work instructions and company policies.
  
• Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
  
• Maintains all departmental productivity, quality, and timeliness standards.
  
• 5% Assist with the training of new employees and cross training of coworkers.
  

Customer Service Support Supervisor

The Customer Support Service Supervisor is responsible for the independent oversight of all dispatch operations within their assigned service team, territory, or region. Acting as the primary point of contact within the Service Coordination group, the Supervisor ensures seamless communication among customers, technicians, and management, while delivering timely and efficient customer service. This role serves as both a subject matter expert in Customer Support Services Team (CSST) processes and a trainer/mentor for Service Coordinators and administrative staff. With minimal direct oversight, the Supervisor exercises sound judgment and decision-making authority to resolve issues, enhance processes, and ensure adherence to service and company standards.

Principal Duties and Accountabilities:

Supervision & Leadership

• Serve as the direct line of support for Service Coordinators/Administrative Assistants within the region.
• Monitor, train, and mentor Service Coordinators, ensuring clear understanding of processes, compliance, and performance expectations.
• Conduct quarterly performance reviews and routine one-on-ones with assigned team members.
• Support Operations Manager in maintaining appropriate staffing levels by communicating manpower needs.
• Participate in performance management, coaching, and the evaluation process for service staff.
• Collaborate with the Director of the Customer Service Support Team on team compensation, benefits, and feedback initiatives.
• Utilize software platforms to review team and operational reports, track goal achievement, and identify opportunities for process and performance improvements.
• Ensure accurate and compliant execution of customer portal management activities performed by the Senior Service Coordinator, providing oversight and guidance as needed. Serving as backup
• Seek approval from management before enforcing exceptions to CSST policies or taking disciplinary action.

Dispatch Operations

• Manage all aspects of dispatch operations, including scheduling, prioritization, and technician assignments.
• Maintain the service work order process—ensuring accurate client/job creation, scheduling, and tracking in the Dispatch Board.
• Monitor ongoing service work assignments and technician locations through active communication.
• Receive and process incoming customer service requests; make rapid decisions to route calls appropriately.
• Act as point of escalation for complex service issues or customer concerns.
• Utilize data and analytics to identify service trends and efficiency opportunities.
• Manage weekly payroll and timekeeping for assigned technicians, acting as back up to the Service Coordinators as needed.
• Provide backup support to Service Coordinators as needed.

Job Management

• Establish new work orders in the accounting system for both new and existing customers.
• Partner with Project Managers, Account Managers, and Technicians to ensure timely work order completion and billing accuracy.
• Ensure proper documentation and accuracy in all service-related information.

Sales Collaboration

• Partner with the Sales department by providing insights into service capabilities, scheduling considerations, and resource requirements to support customer proposals and service agreements.
• Attend site walks for new service agreements; meet directly with customers to gather and verify accurate billing information, site details, and key contact information.
• Collaborate with Sales to ensure smooth handoffs from the pre-sales process to active service delivery, helping establish realistic customer expectations and seamless onboarding.

Process Improvement & Development

• Regularly evaluate customer support and operations processes; recommend enhancement opportunities to the department director.
• Stay current with industry best practices, service software applications, and workflow optimization strategies.

Education:

• High School Diploma or equivalent required; Associate or Bachelor’s degree preferred.
• General courses in accounting preferred.

Experience:

• Minimum 4 years’ experience in a customer service-related role with exposure to operations or accounting administration.
• Minimum 3 years’ experience as a Service Coordinator or Dispatcher.
• Knowledge of commercial HVAC systems, equipment, and terminology required.
• In-depth understanding of dispatch center operations, scheduling, and resource allocation.
• Proficiency with service software systems and Microsoft Office Suite; knowledge of Access and accounting platforms preferred

Knowledge, skills, and abilities:

• Proven ability to work independently, make proactive decisions, and prioritize effectively in high-volume, fast-paced environments.
• Strong leadership and mentoring skills with ability to foster collaboration within the team.
• Excellent customer service and interpersonal skills; able to handle escalated issues with professionalism.
• Exceptional organizational skills with attention to accuracy in scheduling, records, and customer information.
• Strong problem-solving and analytical skills; ability to interpret data for improved decision-making.
• Effective verbal and written communication skills with customers, staff, and management.
• Demonstrated confidentiality and professionalism with sensitive topics (payroll, benefits, performance).
• Commitment to professional growth and the development of new skills to support evolving operational and technological needs
• Ability to adapt to changing circumstances, handle unexpected challenges, and remain composed under pressure.
• Proficiency in operating computer systems, software, and communication devices required for dispatch operations, including data entry and handling various administrative tasks.
• Capacity to analyze complex situations, identify patterns, and make informed decisions in a fast-paced and time-sensitive environment.
• Capability to handle high-pressure situations, such as managing urgent service calls or resolving conflicts, while maintaining composure and professionalism.
• Ability to quickly assess problems or issues, evaluate available options, and implement effective solutions to maintain service quality and customer satisfaction.
• Skill to make sound judgments based on available information, company policies, and customer needs, ensuring the best outcomes for all parties involved.
• Flexibility to adjust plans, schedules, and resource allocation in response to changing priorities, emergencies, or unforeseen circumstances.

Physical and/or travel demands:

• Some travel may be required.
• This position is done in a typical office setting, mostly sitting at a desk. Frequent use of computer keyboard, monitor, and telephone. Some standing, bending, and lifting light files is required.
• May require occasional bending, stooping, and lifting of files, light office equipment, etc.

Benefits and Compensation:

• The range for this position has been established at $72,000 to $101,000 per year and is U.S. Engineering - Service's good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training. Compensation for this role includes a base salary complemented by commission opportunities based on the Account Manager’s individual sales performance and attainment of sales targets
• Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.

To apply, please visit must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.

U.S. Engineering - Service is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.

U.S. Engineering - Service is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.

Customer Service Representative is responsible for the private fleet administrative functions. Responsibility includes planning, tracking, tracing, and reporting on inbound and outbound dedicated loads. Works with the private fleet on-site team to ensure on time store deliveries, tractor utilization, inbound reverse logistics on time pick up, and driver safety and legal compliance operations.

Duties and Responsibilities:

Plan and assign outbound, vendor backhaul, and OVD loads

Plan and assign rolltainer sweeps and dunnage consolidations

Reporting Function:

Report on time load pick up

Report on time store delivery

Report BOL pick up

Report on tractor utilization

Report on vendor backhaul pickup and delivery

Answer and process driver load messages through satellite communications and plan swaps

Resolve load issues involving bust outs, over weights, and/or paperwork issues

Answer telephone calls from drivers, vendors, DCs, SSC and other external sources

Work with drivers to ensure they understand the delivery documentation, call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing.

Knowledge and Skills:

Proficient communication (written and verbal), listening, and interpersonal problem solving skills

Knowledge of dedicated transportation operations

High attention to detail, strong planning, and organization skills

Understands driver logs and hours of service

Proficient in usage of transportation optimization software to perform routing, tendering, scheduling, and shipment tracking

Ability to function in a high-stress environment

Must know MS Office software

Experience and/or Education:

Distribution experience preferred.

Quality check or audit experience preferred.

Warehouse management system applications experience preferred.

Bachelor's degree in Business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, or logistics company required.

One to two years customer service experience preferred

One to two years onsite driver dispatch experience preferred

One year Driver Dispatch Management System (satellite dispatch systems) experience (McLeod, TMW, Telogis, Dispatch Tracks, AS400)

Position Title: LTSS Service Care Manager

Work Location: Polk County, FL; Central Tampa (focus zip codes: 33607, 33614, 33617)

Assignment Duration: 3 Months

Work Schedule: 8:00 AM - 5:00 PM, Monday-Friday

Work Arrangement: Remote (Field-Based with 80% Travel)

Managing a case load for healthcare members with long term care needs.

Geriatric long term care.

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  Managing a case load for healthcare members with long term care needs.

  
  
  
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  Member assessments and notes.

  
  
  
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  Complete assessments with members, caregivers, or providers to obtain information regarding client status, support system, and need for services for care plan development.

  
  
  
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  Monitor delivery of services and follow-up with members, caregivers, or providers through in person visits and telephonic contact.

  
  
  
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  Authorize and coordinate referral for services.

  
  
  
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  Ensure provider services are delivered without gaps and identify functional deficiencies in plans of care.

  
  
  
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  Assist in coordinating the development of informal or voluntary services to integrate into the member care plan.

  
  
  
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  Collaborate with discharge planners, physicians, and other parties to ensure appropriate discharge plan, care plan, and coordination of acute care and long-term care services.

  
  
  
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  Assist member with filing and resolving complaints and appeals.

  
  
  

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  Requires a Bachelor's degree and 2 - 4 years of related experience (degree within Healthcare such as Psychology, Sociology, etc.).

  
  
  
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  Field experience would need to be long term to have the team consider someone that does not have a degree within the space they are looking for.

  
  
  
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  Valid driver's license required.

  
  
  
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  2+ years of Care Management experience (field experience is a must).

  
  
  
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  Caseloads of 50, 60, 70 members - bonus if it is geriatric.

  
  
  
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  Long Term Care Medicaid experience.

  
  
  
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  Medicaid / Medicare experience.

  
  
  
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  Need to see experience being able to manage high case load.

  
  
  
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  Fast paced environment regarding new processes and programs.

  
  
  
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  Comfortable connecting with IT or traveling to office/IT space if equipment fails.

  
  
  
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  All documentation must be completed within system within 24 hours.

  
  
  
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  Experience with electronic medical health records.

  
  
  
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  Home Health Experience.

  
  
  

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  Nice to haves: Discharge Planning; Working with TruCare software.

  
  
  
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  Disqualifiers: Not having field experience; Not having previous experience with high caseloads.

  
  
  
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  Performance indicator: Bilingual preferred when applicable.
  
  

  
  
  Candidate Requirements
  
  Education/Certification
  Required: Requires a Bachelor's degree and 2 - 4 years of related experience. (Bachelors Degree should be within the realm of Healthcare) - Psychology, Sociology, etc.
  
  Field experience would need to be long term to have the team consider someone that does not have a degree within the space they are looking for.
  Preferred: n/a
  
  Licensure
  Required: Valid driver's license
  Preferred: n/a
  
  
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  • Years of experience required
    
  • Disqualifiers
    
  • Best vs. average
    
  • Performance indicators
    
  
  
  Must haves:
  
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  • 2+ years of Care Management experience (field experience is a must)
    
  • Caseloads of 50,60,70 members - bonus if it is geriatric
    
  • Long Term Care Medicaid experience
    
  • Medicaid / Medicare experience
    
  • Need to see experience being able to manage high case load
    
  • Fast paced environment regarding new processes and programs
    
  • They must be comfortable being able to connect with IT should their equipment fail in the field, etc. or be able to go into an office location or IT space.
    
  • All documentation must be within system within 24 hours of completion
    
  • Experience with electronic medical health records
    
  • Home Health Experience
    
  
  
  Nice to haves:
  
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  2. Discharge Planning
     
  3. Working with TruCare which is the software the team uses
     
  
  Disqualifiers:
  
  
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  • Not having field experience
    
  • Not having previous experience with high caseloads
    
  
  
  Performance indicators: Bilingual always preferred - req will indicate if Bilingual is required via the notes section
  
  
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  • Top 3 must-have hard skills
    
  • Level of experience with each
    
  • Stack-ranked by importance
    
  • Candidate Review & Selection
    
  
  
  1
  2 years of field case management
  
  2
  Technology Savy
  
  3
  Must be able to look at calendar and manage time - ensuring enough time for documentation
  
  

• Review expense books, credit card receipts, training expenses, benefit expenses, accident forms and follow-up, and completes these forms for service manager approval.
• Assists field supervisors with job schedules, job openings, proper tax codes, repair progress, job review, work order notes, service report review, and invoicing.
• Also assists with work-in-progress review, credit returns, Reman cores, expense issues relating to daily activity in Service Office.
• Obtains backup material for warranty and policy reference material, as well as flat rates, standard jobs, and CSA pricing and scheduling.
• Perform back-up duties for service department phones, payroll review and entry, work order entry, and service office organization & appearance.
• Provide admin support to field service staff.
• An additional role would include lube truck technician dispatching.
• Other duties as assigned

• Minimum of 2 years of experience as an executive assistant or previous accounting/payroll experience required.
• Ability to read/ interpret documents such as service literature and procedure manuals.
• Knowledge of how to write and complete routine reports and correspondence forms.
• Must be able to handle general math to calculate figures and amounts, basic statistical reports and knowledge of how to draw and interpret bar graphs.
• Computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook required.
• Ability to handle and problem solve service issues that might occur in a professional manner.
• Excellent communication skills (verbal and written) and customer service skills are needed creative
• Must be team oriented and willing to adapt to change.
• Willingness to work overtime as needed.
• High School Diploma or equivalent is required.
• Must have a valid driver's license (Motor Vehicle Report will be performed on final candidate)

Non-Union INC:

Altorfer Inc. offers an industry leading compensation and benefit package:

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO + 1 Floating Holiday
• Education Assistance
• Personal Tool Insurance, and Safety Equipment Reimbursement
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Payrate: Min: $18/hr. Max: $24/hr.

This position works in an office environment. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Some walking and lifting up to 20 lbs. may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.

We are looking for Crew Members to join our Dunkin' team! Crew Members are responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests needs and give them a reason to come back.

Benefits:

TIPS!

Flexible Schedules

Competitive Pay

Career Advancement

Health Insurance

Disclaimer:

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Team Environment:

Work well and interacts with others respectfully

Respond positively to coaching and feedback

Communicate with team members

Able to learn and execute multiple tasks

Operational Excellence:

Provide great guest service

Resolve guest issues

Follow Brand standards, recipes, and systems

Follow safety, food safety and sanitation guidelines; comply with all applicable laws

Maintain clean and neat work environment

Profitability:

Execute restaurant standards and marketing initiatives

Handle POS transactions and payments with accuracy

Prepare and deliver all products according to Brand standards

Skills and Qualifications

Fluent in English

Basic computer skills

Capable of counting money and making change

Able to operate restaurant equipment (minimum age requirements may apply)

In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods. We are a locally owned and operated Dunkin' Donuts franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today! You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

We are looking for Crew Members to join our Dunkin' team! Crew Members are responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests needs and give them a reason to come back.

Benefits:

TIPS!

Flexible Schedules

Competitive Pay

Career Advancement

Health Insurance

Disclaimer:

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Team Environment:

Work well and interacts with others respectfully

Respond positively to coaching and feedback

Communicate with team members

Able to learn and execute multiple tasks

Operational Excellence:

Provide great guest service

Resolve guest issues

Follow Brand standards, recipes, and systems

Follow safety, food safety and sanitation guidelines; comply with all applicable laws

Maintain clean and neat work environment

Profitability:

Execute restaurant standards and marketing initiatives

Handle POS transactions and payments with accuracy

Prepare and deliver all products according to Brand standards

Skills and Qualifications

Fluent in English

Basic computer skills

Capable of counting money and making change

Able to operate restaurant equipment (minimum age requirements may apply)

In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods. We are a locally owned and operated Dunkin' Donuts franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today! You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

• Repair & Maintain Aerial Lift Equipment : Perform field diagnostics and repairs on mechanical, hydraulic, and electrical systems—primarily on Versalift and related equipment.
• Respond to Service Calls : Independently manage on-site service visits at customer locations across your assigned region.
• Ensure Uptime & Safety : Conduct routine inspections and preventative maintenance to maximize performance and meet ANSI/OSHA safety standards.
• Deliver Exceptional Customer Support : Communicate clearly with customers, walk them through issues and repairs, and ensure satisfaction after every visit.
• Report & Document : Maintain clear and accurate records of work performed, parts used, and customer interactions.
  

• High school diploma or equivalent.
• Technical certification ( ASE, EVT, or hydraulic systems) or vocational training in a related field is a plus.
• 3+ years working with aerial lifts and or cranes, bucket trucks, hydraulic systems, or heavy equipment (e.g., utility trucks, forestry equipment, or construction machinery)
• Strong mechanical, electrical, and hydraulic troubleshooting skills.
• Strong diagnostic abilities across hydraulics, electrical, and mechanical systems
• Knowledge of Versalift equipment or similar aerial lift products is a plus.
• Comfortable working solo in the field, managing time and service priorities.
• Excellent customer service and communication skills.
• Willingness to travel within the designated service area.
• Valid driver’s license with a clean record .
• Ability and willingness to travel frequently, including regular overnight stays, to support business operations within a 250-mile radius
  

• Competitive salary and bonus structure
• Full Benefits – Medical, Dental, Vision
• 401(k) with Company Match
• Paid Holidays & PTO
• Ongoing Technical Training
• Autonomy, Stability, and a Growing Market
  

We are seeking a highly organized and detail-oriented Marketing & Administrative Assistant to support the marketing and operational needs of our Supply Chain Services division. This role focuses on coordination, execution, and administrative support to ensure marketing initiatives and internal projects are delivered accurately and on time.

This position works closely with corporate marketing, sales teams, and supply chain leadership in a fast-paced B2B environment.

Key Responsibilities:

• Provide administrative support to the Supply Chain Services leadership team
• Coordinate marketing projects, timelines, and internal communications
• Assist with email campaigns, newsletters, and CRM updates
• Prepare presentations, customer-facing materials, and sales support collateral
• Maintain organized marketing assets, contact lists, and reporting trackers
• Support trade show and customer event coordination
• Track budgets, invoices, and marketing expenses

Qualifications:

• 2–4 years of experience in administrative support or marketing coordination (B2B preferred)
• Strong organizational and project coordination skills
• Proficiency in Microsoft Office (PowerPoint, Excel, Word)
• Experience with CRM and email marketing platforms preferred
• Excellent written and verbal communication skills
• Ability to manage multiple priorities with attention to detail

Why Join Us?

• Competitive compensation + benefits
• Opportunity to support a growing, high-impact division
• Collaborative team environment with cross-functional exposure

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Travel: Limited (up to 10%)

Company Description

DXP Enterprises, Inc. is a publicly traded industrial distribution management company specializing in pumps, industrial supplies, and MROP (Maintenance, Repair, Operating and Production) solutions. With operations across various industries including manufacturing, energy, oil & gas, and mining, DXP delivers customized, high-quality solutions. Through Innovative Pumping Solutions (IPS), Supply Chain Services, and MROP Products & Services, DXP combines cutting-edge technology, extensive industry training, and a commitment to excellence. Learn more about us by visiting our career page: DXP Careers.

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Sales & Customer Service ensures that the very best of Macys is always on display. They see the store through the customers eyes, leading initiatives to increase shopper loyalty while upholding Macy’s standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy’s fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.

What You Will Do

• 
  
• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
  
• Exceed sales goals by leading Macys initiatives through coaching and recognition, optimizing productivity and efficiency
  
• Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
  
• Manage selling support, including the stockroom, signing, equipment, and merchandising
  
• Support other operational areas such as OMNI, Style, and Asset Protection
  
• Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
  
• Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
  
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
  
• Work a flexible retail schedule, including days, evenings, holidays, and weekends
  
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
  
• In addition to the essential duties mentioned above, other duties may be assigned
  

Skills You Will Need

Leadership and Team Building : Ability to build, lead, and motivate a productive, enthusiastic team

Customer Service Excellence : Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor

Sales and Performance Management : Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency

Analytical Skills : Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies

Operational Management : Experience managing selling support activities, including stockroom, signing, equipment, and merchandising

Cross-functional Support : Capability to support other operational areas such as OMNI, Style, and Asset Protection

Talent Development : Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent

Conflict Resolution : Effective in addressing complaints and resolving problems with colleagues

Communication Skills : Consistently clear and effective communicator, writer, and presenter

Technical Proficiency : Strong skills in Microsoft suite, computers, and handheld devices

Who You Are

• 
  
• Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 
  
• Candidates with a High School diploma or equivalent are encouraged to apply. 
  
  • 
    
  • 3-5 years of management experience in retail 
    
  
  
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
  
  • 
    
  • Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
    
  • May involve reaching above eye level
    
  • Requires close vision, color vision, depth perception, and focus adjustment
    
  
  
• Able to work a flexible schedule based on department and company needs
  

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• 
  
• Merchandise discounts
  
• Performance-based incentives
  
• Annual merit review
  
• Employee Assistance Program with mental health counseling and legal/financial advice
  
• Tuition reimbursement
  

Access the full menu of benefits offerings  here .

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macys, Inc. reserves the right to amend this job description at any time. Macys, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

STORES00

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at .

Altorfer Ag Products has partnered with Parkland College to establish the AGCO Service Technician program, a 2-year program for entry-level agricultural equipment service technicians. The purpose of this program is to train technicians to service AGCO and other products and obtain full-time employment after graduating the program. Altorfer sponsors certain students to attend the program and upon completing the program student will earn an Associate in Applied Science degree.

The AGCO Service Technician Program is a great opportunity for anyone interested in going to school to learn a skilled trade in a high-demand industry. Students will go through a two-year curriculum where they rotationally attend Parkland College, in Champaign, IL for 16 weeks and then attend a Altorfer AG Products branch to complete an 8 week internship. This rotation continues throughout the duration of the program.

• During internship students will perform in shop service and repairs at our Clinton, Illinois shop.
• Focusing primarily on AGCO's product line (Terragators, Fendt Rogators, Spra Coupe, Fendt tractors and other product lines) while at the dealer store.
• Troubleshoot and repair hydraulic, electrical and all other systems.
• May perform other related duties as requested and/or assigned.

• If sponsored, students must maintain at least a 3.0 GPA while attending Parkland college.
• Possess good communication skills and able to lift 75-100lbs.
• High School Diploma or equivalent is required.
• Must have a valid driver's license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Compensation & What We Can Offer You:

• Payrate: $18.50 per hour
• Tuition Reimbursement
• Tool Insurance and Safety Equipment Reimbursement
• 401(k)
• Paid Time Off (PTO) earn up to 40 hours of PTO per calendar year
• Fendt or Massey toolbox and set of tools

Payrate: $18.50 per hour

This position will go to school Parkland College and represent Altorfer. During the internship and upon graduating this position works in a shop environment. May on a continuous basis walk, bend, climb on/off equipment and lift up to 75-100lbs. May be required to wear appropriate safety equipment (IE- Safety glasses or side shields and steel toed shoes/boots) when needed. The noise level in the work environment is usually moderate to high. May intermittently sit at a desk for a period of time to answer telephone and write or use a keyboard to communicate through email. Must be flexible to work varying schedules and hours as needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.