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Head of Business Operations

Brief Summary

The Head of Business Operations owns the configuration, integrity, and scalability of the company's business operations systems, serving as the bridge between business strategy and technical execution reporting directly to the CEO/Co-Founder. This role is responsible for translating institutional knowledge into scalable business processes,

ensuring data integrity, and enabling the transition from ad-hoc decision making to data-driven workflows. This is a senior management role with individual-contributor responsibilities, broad cross-functional authority, and high executive visibility.

The Head of Business Operations will take a lead role in defining the data architecture, implementing process guardrails, and analyzing operational data to drive strategy. This person acts as the cross-functional orchestrator of the business operations system, collaborating with Sales, Production, and Leadership to extract & refine business logic and codify it into streamlined processes. Success in this role requires a strong backbone to enforce higher standards, and an analytical and systems-thinking mindset to visualize downstream effects.

What Success Looks Like

● All core workflows are analyzable, have entrance/exit criteria, and are governed by continuously improving SOPs

● Leadership can answer key operational questions without ad-hoc data pulls

● Administrative overhead for sales and production staff is measurably reduced through intuitive, user-centric workflow design and automation.

● Data integrity is proactively enforced through automated validation gates, ensuring all transactions reaching Production meet technical completeness standards

● Schema changes follow a formal change process without disruptive production breakage

● Cross-team handoffs show measurable reductions in rework or delays

● Operational reporting has shifted from reactive status checks to predictive insights, providing automated triggers for churn risks and production bottlenecks

Duties & Responsibilities

Requirements Engineering (Internal Product Owner)

● Conduct structured interviews with stakeholders (Sales, Production) to extract complex business logic, transforming qualitative requirements into workflow pipelines, binary system gates, and automation triggers.

● Treat internal tools as a "Product" and internal staff as "Users," conducting user research to ensure workflows are intuitive and reduce friction.

● Act as the liaison between business stakeholders and technical teams to ensure alignment.

● Define, mandate, and manage the company's "Data Dictionary" and Standard Operating

Procedures (SOPs), ensuring a unified language and common framework is adopted across all functional teams.

System Ownership & Platform Governance

● Own the configuration and architecture of the company’s operating platform (currently ), defining object relationships and preventing schema drift.

● Translate strategic business objectives into system logic, automation rules, and workflows to create a scalable operating platform that generates measurable, actionable data.

● Define and enforce strict "Entrance and Exit Criteria" for all business process stages to prevent data errors (the enforcement aspect).

● Manage the change control process for system updates to prevent disruption to active workflows.

Business Intelligence

● Responsible for building decision-grade operational reporting and analysis (but not exploratory data science/research or data engineering).

● Query and analyze cross-functional data to drive strategic business decisions, identify performance gaps, and uncover opportunities for revenue optimization and growth (e.g., ROAS, marketing attribution, churn risks, customer LTV).

● Own and facilitate the weekly business review, working with management and leads to refine reporting and insights across the organization.

● Design and maintain management reporting dashboards to track key performance indicators and operational health.

Decision Authority

This role has final decision authority over the following areas:

● Operating system structure and data definitions

● Workflow stage definitions and gating logic

● Approval or rejection of system changes that affect data integrity

Desired Qualifications & Traits

● Systems Thinker: Possesses strong systems thinking capabilities, naturally visualizing the downstream effects of upstream changes (e.g., how a change in the Sales form affects the Production floor). They prioritize long-term scalability over short-term "hacks."

● Pragmatic Architect: Maintains a pragmatic approach to architecture, balancing "perfection with business utility." They know when to implement a rigid constraint and when to allow manual flexibility, always focused on delivering high-utility features.

● Operational Excellence Steward: Demonstrates operational discipline and the ability to define, promote, and enforce process compliance among diverse teams. They value consistency and predictability and are willing to say "No" when requests threaten system integrity and guide the team to the right trade-off.

● Analytical & Problem-Solving Mindset: Possesses an investigative nature, focusing on finding root causes and proactively hunting for "process leaks" and undefined variables. They validate assumptions with data rather than anecdotes.

● Coach & Change Leader: Possesses high emotional intelligence and the teaching ability to re-program legacy habits. They can explain why a new system is better to resistant teams and guide them through the transition with patience and clarity.

● Ambiguity Simplifier: Has the ability to simplify ambiguity, taking chaotic business inputs and structuring the information into linear, standardized processes.

● Translator & Data-Centric Communicator: Has strong communication skills to fluently bridge the gap, explaining technical constraints to non-technical stakeholders in plain English.

● Detail-Oriented: Is highly detail-oriented, obsessed with consistent naming conventions and data definitions. They notice misalignment in data definitions immediately, ensuring organizational clarity and data integrity.

Experience & Educational Requirements & Preferences

Experience & Educational Background

● 7+ years of experience in Business Operations, Systems Administration, or Data Analysis.

● Bachelor’s degree in Business, Information Systems, or related field required, Master's degree preferred.

● People Management and Team Building

Platform Expertise & Architecture

● Low-Code/No-Code Mastery: Advanced proficiency with Low-Code/No-Code platforms ( , Airtable, Salesforce) is required, including the management of complex automation rules, dependencies, and integration webhooks.

● Business Object Modeling / Relational Database Design: Proven experience designing relational database schemas (One-to-Many, Many-to-Many), specifically including the ability to translate flat spreadsheets into relational objects (e.g., separating "Orders" from "Line Items").

● API & Integration Knowledge: Ability to read API documentation to understand system

capabilities/limitations.

● Lightweight Scripting & Automation (Preferred): Proficiency with basic data-related scripting (Python, SQL) or advanced spreadsheet macros (VBA) to independently manipulate datasets or prototype logic is a strong plus.

Process, Intelligence, & Change Management

● Business Process Modeling (BPM): Experience with Business Process Modeling (BPM), including creating detailed swimlane diagrams to visualize hand-offs and defining strict "Entrance and Exit Criteria" for process stages.

● Business Intelligence (BI) & Reporting: Proficiency in designing Business Intelligence (BI) dashboards and reports, with an understanding of how to structure data for customer segmentation and cohort analysis.

● Change Management & Training: Experience managing change, designing rollout plans, and creating training materials and SOPs for users in a fast-paced environment.

Be a part of our success story. Launch offers talented and motivated people the opportunity to do the best work of their lives in a dynamic and growing company. Through competitive salaries, outstanding benefits, internal advancement opportunities, and recognized community involvement, you will have the chance to create a career you can be proud of. Your new trajectory starts here at Launch!

The Role:

Launch is actively seeking a visionary Solutions Architect / Principal Software Engineering Lead (AI) to design and deliver modern engineering and applied AI solutions across client engagements. This role blends deep hands‑on engineering, architectural leadership, AI system design, and client advisory. You will operate across system design, production‑grade engineering, multi‑agent architectures, cloud platform strategy, and the development of Launch’s AI practice.

Responsibilities Include:

Architecture & Technical Strategy

• Define the technical direction for client engagements end-to-end: discovery, design, build, and production hardening.
• Assess client technology ecosystems and identify high-impact opportunities for AI/ML integration.
• Lead architecture reviews, design sessions, and technology selection across cross-functional stakeholder groups.
• Translate ambiguous business problems into concrete engineering plans with clear scope, milestones, and risk callouts.

AI Engineering & Delivery

• Architect production agentic systems including multi-agent orchestration, agent harnesses, skill/tool composition, human-in-the-loop checkpoints, and inter-agent communication protocols (e.g., A2A, MCP).
• Build and govern MCP server ecosystems: design, deploy, and secure Model Context Protocol integrations connecting AI agents to enterprise data sources, internal APIs, and third-party platforms.
• Define agent skill and capability frameworks including reusable skill libraries, prompt engineering standards, and evaluation harnesses for consistent agent behavior across engagements.
• Architect RAG pipelines, fine-tuning workflows, and model lifecycle infrastructure (training, serving, experiment tracking) as foundational components of agentic systems.
• Integrate AI platforms and APIs (Azure OpenAI, Amazon Bedrock, Anthropic, Vertex AI) into production systems with enterprise-grade reliability, cost governance, and observability.
• Establish AI-native development practices: embed tools such as Claude Code, Cursor, and GitHub Copilot into team workflows with standards for AI-assisted code review, test generation, and documentation.
• Design evaluation and observability infrastructure including LLM eval frameworks, red-teaming, behavioral drift detection, and production monitoring across tool call chains, latency, and failure modes.
• Apply responsible AI governance: define guardrails, access controls, and audit patterns for agentic workflows in enterprise environments including scope containment and escalation paths.

Hands-On Engineering

• Write production code and lead by example — this role requires someone who is still close to the code.
• Design cloud-native architectures across multiple hyperscalers (AWS and Azure primarily) microservices, event-driven systems, serverless, and containerized workloads.
• Define and implement infrastructure-as-code using tools such as Terraform, Pulumi, CloudFormation, or Bicep.
• Design and optimize CI/CD pipelines, GitOps workflows, and container orchestration using Docker and Kubernetes.
• Establish observability and reliability practices using tools such as Datadog, Prometheus, Grafana, CloudWatch, or Azure Monitor.
• Drive security-by-design across the delivery lifecycle including IAM, network architecture, secrets management, and compliance automation.

Leadership & Client Advisory

• Lead engineering teams ranging from small squads to 10+ person delivery teams, scaling leadership approach to the needs of each engagement.
• Mentor and develop engineers at all levels through code reviews, pairing, and design coaching.
• Operate as a trusted advisor to client technical leadership and executive stakeholders. Communicate trade-offs clearly and build confidence.
• Influence without direct authority — driving alignment across cross-functional teams through technical credibility and stakeholder management.
• Lead discovery and requirements elicitation, surfacing the underlying business need beyond the stated request.
• Produce clear written artifacts: technical proposals, architecture decision records, SOWs, and executive-level status communication.
• Grow client relationships and identify follow-on opportunities through proposal contributions and delivery-driven account expansion.
• Contribute to Launch's growth — practice development, thought leadership, and hiring.

Qualifications:

Must-Haves:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• 10+ years in software engineering with demonstrated experience in architecture and technical leadership roles.
• 3+ years hands-on with AI/ML in production. Broad fluency across generative AI (LLMs, RAG, fine-tuning, agents), MLOps (model serving, pipelines, experiment tracking), and AI-integrated product development.
• Consulting or client-facing delivery experience with a proven ability to integrate into client organizations and establish credibility with technical and executive stakeholders.
• Full-stack engineering capability across frontend, backend, infrastructure, and data layers. Proficiency in multiple modern languages (e.g., Python, TypeScript/Node.js, C#/.NET, Java, or Go) with the ability to move between them as engagements require.
• Multi-hyperscaler depth across AWS and Azure, including their respective AI/ML service ecosystems (Bedrock, SageMaker, Azure OpenAI, Azure ML). GCP experience is a plus.
• Strong fundamentals in distributed systems, event-driven architecture, API design, and DevOps/platform engineering.
• Experience leading engineering teams in agile delivery environments.
• Business acumen with the ability to connect architecture decisions to cost, timeline, and organizational impact.
• Executive presence and communication skills effective with both technical and non-technical audiences.
• Proven ability to operate in ambiguous environments and adapt to diverse client cultures.

Strong Differentiators

• Experience contributing to the development of AI engineering practices, reusable frameworks, or internal accelerators within a consulting or enterprise environment.
• Experience advising C-suite or VP-level stakeholders on AI strategy, investment prioritization, and organizational readiness.
• Depth with agentic AI frameworks (LangChain, LangGraph, LangSmith, LlamaIndex, Semantic Kernel, CrewAI) and emerging standards like MCP (Model Context Protocol).
• Experience with enterprise data platforms (Databricks, Snowflake, BigQuery) in the context of AI/ML workloads.
• Cloud architecture certifications across AWS and Azure (AWS SA Professional, Azure Solutions Architect Expert).
• Published writing, open-source contributions, or conference speaking that demonstrates thought leadership in AI or software architecture.
• Domain depth in industries such as healthcare, financial services, retail, or public sector.

Compensation & Benefits:

As an employee at Launch, you will grow your skills and experience through a variety of exciting project work (across industries and technologies) with some of the top companies in the world! Our employees receive full benefits—medical, dental, vision, short-term disability, long-term disability, life insurance, and matched 401k. We also have an uncapped, take-what-you-need PTO policy. The anticipated base wage range for this role is $190,000 to $230,000. Education and experience will be highly considered, and we are happy to discuss your wage expectations in more detail throughout our internal interview process.

Role: Plumbing Design Technician

Duration: Til early January, 2027

Locations: Portland, OR/ Tempe, AZ

Qualifications:

Required:

• High school diploma or GED

• 8+ years of AutoCAD design experience

• 4+ years of Revit design experience

• 5+ years of industrial plumbing design experience, including layout and routing

• Strong working knowledge of U.S. Plumbing Codes, specifically the International Plumbing Code (IPC) and Uniform Plumbing Code (UPC).

Preferred additional qualifications:

• Experience in complex industrial environments such as semiconductor manufacturing, cleanrooms, data centers or other advanced manufacturing facilities.

• Ability to work effectively within multidisciplinary teams

• Technical or Associate’s degree in a relevant discipline

• Strong communication skills (verbal and written)

• Advanced problem solving, planning, and analytical skills

• Demonstrated ability to independently execute design packages with minimal supervision

Responsibilities:

You will be responsible for:

• Lead design, layout, and routing of industrial plumbing systems

• Develop P&IDs, plans, sections, and construction details

• Perform design tasks across planning, concept, and detailed design

• Coordinate directly with clients, contractors, and internal disciplines

• Apply expert knowledge of plumbing systems and codes to ensure quality and accuracy

Note: occasional travel for onsite work to be expected in late 2026

SkillStorm is actively seeking full-time Entry Level Software Developers for one our Fortune 100 clients. An ideal candidate is one with a strong technical mindset, exceptional problem-solving skills, and logical reasoning abilities. This is an on-site position.

You will spend 12 weeks collaborating in team-based settings, undertaking diverse, real-world projects to prepare for seamless integration into our clients' operations. Once training is complete, you will be deployed to our enterprise or government clients, ready to have an immediate impact on day one.

Entry Level Software Developer Requirements:

• 
  
• Must possess a Bachelor's degree
  
• Must have 9 months+ of TECHNICAL experience
  
• Must be relocatable to multiple different locations and in office
  
• Ability to earn a government security clearance
  
• Possess a strong understanding of programming principles, data structures, algorithms, databases, and SQL, enabling the development of software solutions.
  
• Experience with software development and programming using Java, C#, or similar object-oriented programming language.
  
• Legally authorized to work in the U.S. under SkillStorm's W2; not a C2C position. EOE, including disability/vets.
  
• Strong analytical and problem-solving skills along with a logical mindset to tackle complex challenges to develop effective and innovative solutions.
  
• Demonstrate excellent verbal and written communication skills, facilitating clear and effective interactions with team members, stakeholders, and clients.
  

Entry Level Software Developer Responsibilities

• 
  
• Develop new applications and modify existing applications using programming languages, platforms, frameworks, and tools used by our clients.
  
• Develop well-structured, readable, and efficient code to solve specific tasks or improve existing applications. Adhere to coding standards and best practices to maintain high-quality software.
  
• Identify, diagnose, and fix bugs in software applications, ensuring that the applications run smoothly and efficiently. Provide technical support and problem resolution related to software issues.
  
• Engage in code review sessions with peers to ensure code quality, share knowledge, and learn from others. Provide constructive feedback and suggest improvements to optimize performance.
  
• Assist in the deployment and testing of applications to production environments, ensuring that they meet performance benchmarks and are compatible with other system components.
  
• Work closely with other departments, such as quality assurance, project management, and product management, to ensure that projects are delivered on time and meet predefined objectives. Communicate ongoing activities and results to business sponsors, stakeholders, and management.
  

Where SkillStorm stands out:

• 
  
• Competitive salary
  
• Enterprise level technology training and certification
  
• Opportunity to work for enterprise companies and government agencies
  
• Health, Vision, Dental, and Life Insurance with 401K
  
• Continuous mentorship and support
  

About SkillStorm

Founded in 2002, SkillStorm was built on the mission of accelerating careers in high-demand technologies. We design, build, and deploy Stormers from all backgrounds and experience levels in today's in-demand technologies such as AWS, Salesforce, PEGA, ServiceNow, and Appian.

We are committed to hiring and training college graduates and veterans for high-growth technology careers with our enterprise and government clients. Through these dedicated efforts, we are able to build a reliable, exclusive pipeline of high-quality, U.S.-based tech talent with the skills and clearance levels required to support our client's critical technology initiatives.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

• 
  
• 75% Determines methodology to identify cases for validation review. Conducts validation reviews/coordinates rates adjustments with appropriate claims area. Creates monthly/quarterly reports to present to each line of business providing information on records review, outcomes, trends, and savings that directly impact medical costs and contracting rates.
  
• 15% Manages records retrieval, release, HIPAA compliance, and all aspects of document management.
  
• 10% Serves as expert resource on methodology and procedures for medical records and coding issues.
  

The Broward County Board of County Commissioners Enterprise Technology Services Division is seeking to hire (2) ERP Technical Support Specialist to provide technical and analytical support for Enterprise Resource Planning (ERP) systems across the County. Responsibilities include system implementation, maintenance, troubleshooting, and operational support for multiple ERP modules and integrated applications. The position requires 24/7 on-call availability, occasional weekend work, and reliable remote connectivity.

This is NOT a remote position.

This announcement will remain active until enough applications have been received and may close at any time.

Benefits of Broward County Employment

High-Deductible Health Plan - bi-weekly premiums:

Single $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2000 Annually

Consumer Driven Health Plan - bi-weekly premiums:

Single $82.58 / Family $286.79

Florida Retirement System (FRS) - Pension or Investment Plan

457 Deferred Compensation employee match

Eleven (11) paid holidays each year

Vacation (Paid Time Off) = 2 weeks per year

Up to 40 hours of Job Basis Leave for eligible positions

Tuition Reimbursement (Up to 2K annually)

• Work with and troubleshoot multiple ERP system modules.
• Work with and troubleshoot specialized third-party application solutions.
• Prepare and maintain documentation and reports.
• Utilize multiple ticketing systems (e.g., Cherwell and Phire).
• Work nights and weekends as needed.
• Possess excellent written and verbal communication skills.
• Demonstrate considerable knowledge of current research and trends in ERP technologies.
• Ability to manage and multitask across multiple projects.

• Maintain tickets in an up-to-date status.
• Monitor the ticketing system regularly.
• Use the ticketing system to prioritize work and communicate with end-users.
• Plan, organize, and conduct ERP operational support activities.
• Test and validate areas for the application of automated technologies.
• Configure systems based on user needs and maintain installations through all stages of implementation.
• Meet with technical, functional, and user personnel for analysis, demonstrations, and training.
• Research, test, and install new and upgraded ERP systems and software.
• Review workflow process analyses and develop recommendations for improvements and solutions using automated systems.
• Respond to calls or inquiries from user personnel within established policies and procedures to resolve hardware, software, peripheral equipment, or network issues.
• Write and maintain records, reports, and documentation on system and software specifications and configurations.
• Evaluate new systems hardware and software.
• Maintain an accurate inventory of software, batch processes, and interfaces.
• Document all issues, changes, and designs as required.
• Participate as a member of the emergency activation support team servicing the ERP group during County emergencies.
• Analyze computer application programs and support computer hardware devices.

Works independently, under limited supervision, reporting major activities through periodic meetings.

Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.

(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years in systems analysis and application programs in ERP production support and on-call support relevant to ERP Peoplesoft or closely related experience.

None.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Answers customer phone calls for service and provides first level over-the-phone problem resolutions; maintains records, reports and documentation on systems and software specifications and configurations.

Responds to second level field support customer service calls; processes customer requests for new services related to desktop hardware and software including performing installations, upgrades, and training, and processing and monitoring purchase requests; installs, configures, designs and maintains network and communications hardware and software; troubleshoots and resolves hardware, software and network problems.

Tests new code delivered by vendors; works with users to validate all possibilities of usage; performs regression testing to ensure that any new code will not have a negative impact on existing applications; and communicates all issues to vendors for testing and resolution.

Performs all system administration tasks, such as adding new users and disabling old users, adjusting profiles to provide correct application access to different user profiles; and makes simple changes to web pages of applications per user requests.

Trains users in different areas to make them aware of all system capabilities; teaches users how to personalize the system to their needs; and trains on other computer issues, as needed and/or requested.

Performs a variety of systems duties including, but not limited to; updating databases, coding information, analyzing information, dispatching calls to technicians.

Performs related work as assigned.

• Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications. Investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.
• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
• Persuades: Uses compelling arguments to gain the support and commitment of others. Gives many insightful suggestions and offers thoughtful positions, once informed about the issues. Thinks carefully and solicits insight into how to build a compelling argument that resonates with others' interests.
• Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunities.
• Nimble Learning: Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Experiments to find the best possible solution and gains insight from test cases. Makes use of new concepts and principles when addressing problems. Learns from mistakes to avoid repeating them.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office equipment within moderate tolerances or limits of accuracy.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Copyright 2025 Korn Ferry. ALL RIGHTS RESERVED

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at or email to make an accommodation request.

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Currently seeking multiple Full Stack Developers in support of the of U.S. Citizenship and Immigration Services (USCIS) Engineering Support for Identity Services (ESIS), this individual will support Agile Application Development technologies and capabilities in the areas of software development, systems engineering, integration, and test of software applications and infrastructure. Will be skilled with front-end, back-end, and database development. Design and implement full stack cloud solutions to include IaaS, PaaS, and SaaS. Design and deploy computing infrastructure, physical or virtual machines and other resources like virtual-machine disk image library, block and file-based storage, firewalls, load balancers, IP addresses, virtual local area networks. Implement cloud-based platform services for AWS. Implement cloud-based software as service for AWS. Perform DevOps functions.

Key Skills:

• 10+ years of experience with full stack engineering with proficiency in database development/integration as well as server and client application development/integration
• Software developing experience using Python and Java Spring framework
• Experience with other software technologies such as Web Services (SOAP/REST), React/Angular, VS Code, SQL, Gradle, and/or Git
• AWS experience required with experience deploying enterprise applications in AWS
• Experience with CI/CD environment tools such as Docker, Jenkins, Ansible, Kubernetes

• Software development with Python, Java, React, and various scripting languages
• Design data models and web APIs and creation of software tasks from system requirements
• Perform requirements analysis, design, development, unit, and integration testing of software, troubleshooting and debugging of the system
• Immediate responsibilities will include enhancing and maintaining the existing system as well as design, development, and documentation of new features
• Create Git Releases, pull request and code reviews
• Query logs utilizing Splunk and will monitor dashboarding utilizing New Relic
• Usage of Atlassian Tools for day to day tasks within the Scrum process
• Implement web services, data persistence access features and external interfaces
• Partner closely with front-end and database engineers to ensure features are developed holistically
• Follow Agile software development methodology and team architecture standards.
• Will need to be able to read Architecture Diagrams
• Perform test service to improve code coverage, mocking services, test driven development and unit testing
• Will modify Helm Charts, Jenkinsfiles, and Dockerfiles

• MUST BE US CITIZEN
• Bachelor's degree required
• Must be able to obtain and maintain a Public Trust security clearance
• 10+ years expereince in Software Engineering
• Must have experience in Python and Java Spring Framework (Boot, Batch, Data, Security)
• Must have experience with other software technologies such as Web Services (SOAP/REST), React/Angular, VS Code, SQL, Gradle, and/or Git
• Experience with design, development, enhancement, troubleshooting and debugging of web applications
• Must have experience in AWS cloud environment and with CI/CD tools (ie. Docker, Jenkins, Kubernetes) for deployment processes, monitoring production environments, and modifying docker/Jenkins files and helm charts
• Experience with scripting languages (Python, Bash, Powershell, Perl) is not required but nice to have
• Understanding of the concept of branching and utilizing technological tools such as Git, VS Code, and/or Rancher to perform
• Experience with creating Git releases, creating pull requests, and reviewing code
• Experience monitoring dashboards utilizing New Relic
• Experience with Splunk to query logs
• Experience with Junit testing preferred
• Experience creating release instructions utilizing JIRA
• Experience developing and integrating complex software systems through the full SDLC
• Experience with Agile Scrum
• Must have strong written and verbal communication skills

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Title: Associate Cloud Engineer

Location: United States; Remote, EST or CST (hybrid if local to Cleveland, OH or Atlanta, GA)

Experience: Associate

Job Function: Cloud Operations

Employment Type: Full-Time

Industry: Computer and Network Security

About the position

The Associate Cloud Engineer supports the operation and maintenance of the organization's cloud infrastructure by executing defined tasks and following established procedures and security best practices.

This role contributes to day-to-day operational activities, including infrastructure deployment, monitoring, patching, and incident triage, while building hands-on experience in a production cloud environment.

Applicants must reside in the United States. US Citizenship required.

Responsibilities

Infrastructure as Code (IaC)

• 
  
• Has hands-on exposure to Infrastructure as Code toolsets used to deploy cloud infrastructure
  
• Works with low-complexity infrastructure code, including writing or enhancing existing definitions
  
• Seeks guidance from more senior engineers for non-routine work
  
• All changes are reviewed prior to implementation
  

Configuration

• 
  
• Works with service management and configuration tools to support server configuration
  
• Has exposure to low-complexity configuration code and established configuration patterns
  
• Non-routine configuration changes require guidance and review from senior team members
  

Task Automation

• 
  
• Applies foundational scripting knowledge using tools such as REST APIs, Azure Automation Runbooks, Azure Function Apps, and DevOps pipelines
  
• Supports low-complexity automation tasks
  
• All automation work is reviewed before implementation
  

Networking

• 
  
• Applies foundational knowledge of general and cloud networking concepts to support a secure hosting environment
  
• Implements networking changes that have been reviewed and approved
  

Monitoring & Alerting

• 
  
• Works with Azure Monitor and related alerting capabilities, including alert rules, action groups, and log analytics
  
• Supports monitoring configuration changes under guidance
  

Patch Management

• 
  
• Participates in patch management activities and routine maintenance efforts
  
• Troubleshoots common patching issues and escalates complex cases as needed
  

PKI Knowledge

• 
  
• Has limited exposure to PKI concepts and the Cloud Engineering role in supporting PKI operations
  
• Performs routine PKI tasks using documented procedures
  
• All PKI-related work is reviewed prior to implementation
  

Product Knowledge

• 
  
• Has exposure toKeyfactor'shosted products and core functionality
  
• Deploys and configures products to a baseline level using documented instructions
  
• Performslow-complexitytroubleshooting with review before changes are applied
  

Minimum Qualifications, Education, and Skills

• 
  
• High School Diploma orequivalent experience
  
• Up to 2 years of related work experience and general knowledge within their functional area
  
• Working knowledge of Microsoft Azure, including native services and tooling
  
• Hands-onexperience with Infrastructure as Code (IaC) and configuration management tools
  
• PowerShell scripting (medium complexity)
  
• Hands-on experience with Windows systems administration, including Windows Roles & Features and Active Directory
  
• Problem-solving skills (low to moderate complexity), with the ability to troubleshoot low to moderately complex issues
  
• Effectivewritten and verbal communication skills with a professional demeanor
  
• Organizational, time-management, and attention-to-detail skills
  
• Ability to collaborate effectively within a team environment
  
• Self-motivated with the ability to complete projectsin a timely manner
  
• Able to thrive in a fast-paced,deadline drivenenvironment. #LI-NA1
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

The Principal AI Security Engineer is a senior technical leader on the AI Security team, responsible for designing, building, and operating security controls for generative AI and Machine Learning (ML) systems across their full lifecycle: data, training, deployment, and runtime.

This role is deeply hands-on: you will work directly with data science, MLOps, platform, devops and application teams to secure LLMs, RAG systems, AI agents, and AI-enabled products. You will also lead the intake and review process for AI use cases, helping the organization adopt AI safely and at scale in a highly regulated environment.

The ideal candidate combines:

* Strong security engineering and cloud architecture experience

* Deep, current familiarity with modern AI/LLM tooling and practices

* Familiar and can cover basic coding within the AI tooling space (python, others)

* The ability to communicate clearly with senior leadership and influence enterprise-wide strategy

Essential Duties and Responsibilities

Secure AI / ML platforms and workloads

* Lead security architecture and threat modeling for AI/ML systems, including LLMs, RAG pipelines, agents, and AI-powered applications.

* Design and implement security controls as code (services, libraries, infrastructure-as-code, policy-as-code) for AI/ML platforms and workloads.

* Lead and help setup the basic infrastructure needed to safely rollout AI - MCPs, LLMs, pipelines, Test harness for AI (ie: harmbench), intake automation.

* Partner with data science and MLOps teams to harden:

• Data ingestion and labeling
• Training and fine-tuning pipelines
• Model registries and deployment workflows
• Inference APIs, agents, and integrations

* Define and champion secure reference architectures and patterns for common AI use cases and focus on composable architecture.

AI use case intake & governance

* Design, implement, and continuously improve the intake, triage, and review process for AI/ML and generative AI use cases across the organization.

* Build and automate self-service workflows (e.g., request forms, risk questionnaires, routing, approvals) that balance speed of delivery with security, privacy, and compliance with a focus on risk scoring and scorecards.

* Define risk-based criteria for AI use case approval, including data sensitivity, model and vendor selection, integration patterns, and control requirements; this will involve in re-mapping the complete end to end lifecycle.

* Review proposed AI solutions from concept through deployment, providing clear, actionable guidance to product and engineering teams.

* Maintain visibility into the AI use case portfolio and risk posture, and provide regular reporting to leadership and governance bodies.

Monitoring, detection & assurance

* Establish and maintain monitoring and detection for AI-specific threats, such as:

• Prompt injection and jailbreak attempts
• Data exfiltration and sensitive data exposure
• Misuse or abuse of AI tools and agents
• Anomalous model or pipeline behavior

* Integrate AI/ML systems with existing logging, SIEM, and incident response processes.

* Lead or participate in AI-focused security assessments, red-teaming, and adversarial testing; drive remediation and verification.

Strategy, leadership & enablement

* Help define and evolve the organization's AI security strategy, standards, and roadmap in partnership with Security, Engineering, Data, Legal, Privacy, and Risk.

* Translate global privacy, data sovereignty, and regulatory requirements into practical technical controls for AI workloads across multiple cloud environments.

* Prepare and deliver executive-ready briefings and narratives on AI security risks, controls, and progress.

* Mentor other engineers and serve as THE internal subject matter expert on AI/ML security, generative AI, and LLM-based systems.

Qualifications Expected for Position

• 7+ years of experience in information security, security engineering, or related fields, including significant time building and securing production systems.
• 3+ years of hands-on experience with AI/ML technologies (such as LLMs, RAG, model training/fine-tuning, MLOps, or AI-powered products), including implementation of security controls or guardrails for these systems.
• Strong programming skills in one or more relevant languages (e.g., Python, TypeScript/JavaScript, Go, or similar), with a track record of contributing to production-grade tools, services, or libraries.
• Deep understanding of cloud security architecture and controls on at least one major cloud platform (AWS, Azure, or GCP), including identity, networking, secrets management, data protection, logging, and monitoring.
• Experience designing and implementing controls in a highly regulated environment; healthcare or financial services preferred.
• Demonstrated ability to lead complex technical initiatives across multiple teams, from problem definition through design, implementation, and adoption.
• Proven ability to communicate complex technical and risk topics clearly to both engineering teams and senior leadership.

Preferred Qualifications:

* Practical experience securing LLM- and genAI-based systems, such as:

• RAG architectures backed by internal data
• AI assistants, copilots, or agents integrated with enterprise tools
• Fine-tuned models and model hosting platforms

* Experience with AI IDE tools

• cursor, windsurfer, others
• Knows the security problems and has practical solutions that balances innovation with innovation.

* Familiarity with AI/ML frameworks and ecosystems (e.g., TensorFlow, PyTorch, Scikit-learn) and/or modern LLM development stacks and IDEs (e.g., API-based LLMs, self-hosted models, AI-enhanced coding tools).

* Experience with:

• Security for data pipelines, feature stores, and model registries
• Detection engineering or SIEM tuning for AI-related events
• Red-teaming or adversarial testing of AI systems

* Evidence of ongoing engagement with AI and security (such as side projects, open-source contributions, lab environments, publications, or conference talks).

* Familiarity with emerging AI security and safety standards and forward-looking industry guidance and horizon reports.

* Relevant certifications (e.g., cloud security, security engineering, or governance) are a plus.

* Strong analytical and problem-solving skills, with the ability to operate effectively in a fast-evolving technical and regulatory landscape.

* High level of integrity and ethical conduct.

This role is a fit if you:

* Regularly build, break, or secure AI/ML or LLM-based systems in your day-to-day work or personal projects.

* Are comfortable reading and writing code, experimenting with new AI tools, and wiring them into real systems.

* Enjoy turning ambiguous AI ideas and risks into concrete architectures, controls, and automation.

* Can move fluidly between deep technical discussions and concise, executive-level explanations.

This role is not a fit if you:

* Prefer to focus solely on policy, governance, or vendor assessments without hands-on technical work.

* Do not actively engage with current AI/LLM tooling, research, and emerging practices.

* "Describe a specific LLM or AI/ML system you have secured. What were the main risks and what controls did you implement?"

* "What AI tools, libraries, or environments do you actively use or experiment with today (work or personal), and for what?"

* "What do you see as the most important AI security or safety developments on the horizon over the next few years, and why?"

The base salary range for this position is$180,000 - $190,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.