Amazon Remote Jobs in Usa
366 positions found — Page 8
Amazon delivery partner opportunity β Earn $17.00 - $30.50/hrΒ
What is Amazon Flex?It's simple! Use your vehicle and smartphone to earn extra money delivering with a brand you trust. With Amazon Flex, you only deliver when you want to. Amazon Flex pays delivery partners for completing delivery blocks. When you schedule a block, youβll know when youβre delivering, for how long, and how much you can earn before you begin. No experience necessary. Choose the delivery blocks that fit your schedule, then get back to the things you enjoy most.
Deliver. Earn. Achieve. Repeat.
Whether you're saving up for something special or just want some extra money for day-to-day expenses, most drivers earn $17.00 - $30.50 an hour* delivering packages. You also get to choose which weekday(s) you get paid. You can decide to get paid every day to get your money faster, or pick just one day so you can streamline your finances.
Make your earnings go further with Amazon Flex Rewards.
With Amazon Flex Rewards, you have access to perks that include cash back and exclusive savings on essential items you may need as an Amazon Flex delivery partner. From tires, fuel and auto services to slip-resistant shoes β plus tools to help navigate insurance, expenses, and taxes β there are plenty of ways to save money and time.
Deliver smiles, backed by Amazon.
Packages make great passengers. Start delivering today.
*Most drivers earn $17.00 - $30.50 an hour. Actual earnings will depend on your location, any tips you receive, how long it takes you to complete your deliveries, and other factors.
Self-employed / No-contract
Who can deliver with Amazon Flex?Β You must be 21 years old, have a valid U.S. driver's license, access to a mid-sized or larger vehicle, and have an iPhone or Android smartphone.
Questions?Contact Amazon Flex Driver Support at 888-281-6906 (5 a.m. β 7 p.m. PT) or click βapplyβ below to learn more.
What is Amazon Flex?It's simple! Use your vehicle and smartphone to earn extra money delivering with a brand you trust. With Amazon Flex, you only deliver when you want to. Amazon Flex pays delivery partners for completing delivery blocks. When you schedule a block, youβll know when youβre delivering, for how long, and how much you can earn before you begin. No experience necessary. Choose the delivery blocks that fit your schedule, then get back to the things you enjoy most.
Deliver. Earn. Achieve. Repeat.
Whether you're saving up for something special or just want some extra money for day-to-day expenses, most drivers earn $15.50 - $29.00 an hour* delivering packages. You also get to choose which weekday(s) you get paid. You can decide to get paid every day to get your money faster, or pick just one day so you can streamline your finances.
Make your earnings go further with Amazon Flex Rewards.
With Amazon Flex Rewards, you have access to perks that include cash back and exclusive savings on essential items you may need as an Amazon Flex delivery partner. From tires, fuel and auto services to slip-resistant shoes β plus tools to help navigate insurance, expenses, and taxes β there are plenty of ways to save money and time.
Deliver smiles, backed by Amazon.
Packages make great passengers. Start delivering today.
*Most drivers earn $15.50 - $29.00 an hour. Actual earnings will depend on your location, any tips you receive, how long it takes you to complete your deliveries, and other factors.
Self-employed / No-contract
Who can deliver with Amazon Flex? You must be 21 years old, have a valid U.S. driver's license, access to a mid-sized or larger vehicle, and have an iPhone or Android smartphone.
Questions?Contact Amazon Flex Driver Support at (5 a.m. β 7 p.m. PT) or click βapplyβ below to learn more.
Remote working/work at home options are available for this role.
What is Amazon Flex?It's simple! Use your vehicle and smartphone to earn extra money delivering with a brand you trust. With Amazon Flex, you only deliver when you want to. Amazon Flex pays delivery partners for completing delivery blocks. When you schedule a block, youβll know when youβre delivering, for how long, and how much you can earn before you begin. No experience necessary. Choose the delivery blocks that fit your schedule, then get back to the things you enjoy most.
Deliver. Earn. Achieve. Repeat.
Whether you're saving up for something special or just want some extra money for day-to-day expenses, most drivers earn $15.50 - $29.00 an hour* delivering packages. You also get to choose which weekday(s) you get paid. You can decide to get paid every day to get your money faster, or pick just one day so you can streamline your finances.
Make your earnings go further with Amazon Flex Rewards.
With Amazon Flex Rewards, you have access to perks that include cash back and exclusive savings on essential items you may need as an Amazon Flex delivery partner. From tires, fuel and auto services to slip-resistant shoes β plus tools to help navigate insurance, expenses, and taxes β there are plenty of ways to save money and time.
Deliver smiles, backed by Amazon.
Packages make great passengers. Start delivering today.
*Most drivers earn $15.50 - $29.00 an hour. Actual earnings will depend on your location, any tips you receive, how long it takes you to complete your deliveries, and other factors.
Self-employed / No-contract
Who can deliver with Amazon Flex? You must be 21 years old, have a valid U.S. driver's license, access to a mid-sized or larger vehicle, and have an iPhone or Android smartphone.
Questions?Contact Amazon Flex Driver Support at (5 a.m. β 7 p.m. PT) or click βapplyβ below to learn more.
What is Amazon Flex?It's simple! Use your vehicle and smartphone to earn extra money delivering with a brand you trust. With Amazon Flex, you only deliver when you want to. Amazon Flex pays delivery partners for completing delivery blocks. When you schedule a block, youβll know when youβre delivering, for how long, and how much you can earn before you begin. No experience necessary. Choose the delivery blocks that fit your schedule, then get back to the things you enjoy most.
Deliver. Earn. Achieve. Repeat.
Whether you're saving up for something special or just want some extra money for day-to-day expenses, most drivers earn $15.50 - $29.00 an hour* delivering packages. You also get to choose which weekday(s) you get paid. You can decide to get paid every day to get your money faster, or pick just one day so you can streamline your finances.
Make your earnings go further with Amazon Flex Rewards.
With Amazon Flex Rewards, you have access to perks that include cash back and exclusive savings on essential items you may need as an Amazon Flex delivery partner. From tires, fuel and auto services to slip-resistant shoes β plus tools to help navigate insurance, expenses, and taxes β there are plenty of ways to save money and time.
Deliver smiles, backed by Amazon.
Packages make great passengers. Start delivering today.
*Most drivers earn $15.50 - $29.00 an hour. Actual earnings will depend on your location, any tips you receive, how long it takes you to complete your deliveries, and other factors.
Self-employed / No-contract
Who can deliver with Amazon Flex? You must be 21 years old, have a valid U.S. driver's license, access to a mid-sized or larger vehicle, and have an iPhone or Android smartphone.
Questions?Contact Amazon Flex Driver Support at (5 a.m. β 7 p.m. PT) or click βapplyβ below to learn more.
What is Amazon Flex?It's simple! Use your vehicle and smartphone to earn extra money delivering with a brand you trust. With Amazon Flex, you only deliver when you want to. Amazon Flex pays delivery partners for completing delivery blocks. When you schedule a block, youβll know when youβre delivering, for how long, and how much you can earn before you begin. No experience necessary. Choose the delivery blocks that fit your schedule, then get back to the things you enjoy most.
Deliver. Earn. Achieve. Repeat.
Whether you're saving up for something special or just want some extra money for day-to-day expenses, most drivers earn $22.00 - $39.50 an hour* delivering packages. You also get to choose which weekday(s) you get paid. You can decide to get paid every day to get your money faster, or pick just one day so you can streamline your finances.
Make your earnings go further with Amazon Flex Rewards.
With Amazon Flex Rewards, you have access to perks that include cash back and exclusive savings on essential items you may need as an Amazon Flex delivery partner. From tires, fuel and auto services to slip-resistant shoes β plus tools to help navigate insurance, expenses, and taxes β there are plenty of ways to save money and time.
Deliver smiles, backed by Amazon.
Packages make great passengers. Start delivering today.
*Most drivers earn $22.00 - $39.50 an hour. Actual earnings will depend on your location, any tips you receive, how long it takes you to complete your deliveries, and other factors.
Self-employed / No-contract
Who can deliver with Amazon Flex? You must be 21 years old, have a valid U.S. driver's license, access to a mid-sized or larger vehicle, and have an iPhone or Android smartphone.
Questions?Contact Amazon Flex Driver Support at (5 a.m. β 7 p.m. PT) or click βapplyβ below to learn more.
What is Amazon Flex?It's simple! Use your vehicle and smartphone to earn extra money delivering with a brand you trust. With Amazon Flex, you only deliver when you want to. Amazon Flex pays delivery partners for completing delivery blocks. When you schedule a block, youβll know when youβre delivering, for how long, and how much you can earn before you begin. No experience necessary. Choose the delivery blocks that fit your schedule, then get back to the things you enjoy most.
Deliver. Earn. Achieve. Repeat.
Whether you're saving up for something special or just want some extra money for day-to-day expenses, most drivers earn $15.00 - $18.00 an hour* delivering packages. You also get to choose which weekday(s) you get paid. You can decide to get paid every day to get your money faster, or pick just one day so you can streamline your finances.
Make your earnings go further with Amazon Flex Rewards.
With Amazon Flex Rewards, you have access to perks that include cash back and exclusive savings on essential items you may need as an Amazon Flex delivery partner. From tires, fuel and auto services to slip-resistant shoes β plus tools to help navigate insurance, expenses, and taxes β there are plenty of ways to save money and time.
Deliver smiles, backed by Amazon.
Packages make great passengers. Start delivering today.
*Most drivers earn $15.00 - $18.00 an hour. Actual earnings will depend on your location, any tips you receive, how long it takes you to complete your deliveries, and other factors.
Self-employed / No-contract
Who can deliver with Amazon Flex? You must be 21 years old, have a valid U.S. driver's license, access to a mid-sized or larger vehicle, and have an iPhone or Android smartphone.
Questions?Contact Amazon Flex Driver Support at (5 a.m. β 7 p.m. PT) or click βapplyβ below to learn more.
Amazon delivery partner opportunity β Earn $19.50
- $35.50/hr What is Amazon Flex? It's simple! Use your vehicle and smartphone to earn extra money delivering with a brand you trust.
With Amazon Flex, you only deliver when you want to.
Amazon Flex pays delivery partners for completing delivery blocks.
When you schedule a block, you'll know when you're delivering, for how long, and how much you can earn before you begin.
No experience necessary.
Choose the delivery blocks that fit your schedule, then get back to the things you enjoy most.
Deliver.
Earn.
Achieve.
Repeat.
Whether you're saving up for something special or just want some extra money for day-to-day expenses, most drivers earn $19.50
- $35.50 an hour
* delivering packages.
You also get to choose which weekday(s) you get paid.
You can decide to get paid every day to get your money faster, or pick just one day so you can streamline your finances.
Make your earnings go further with Amazon Flex Rewards.
With Amazon Flex Rewards, you have access to perks that include cash back and exclusive savings on essential items you may need as an Amazon Flex delivery partner.
From tires, fuel and auto services to slip-resistant shoes β plus tools to help navigate insurance, expenses, and taxes β there are plenty of ways to save money and time.
Deliver smiles, backed by Amazon.
Packages make great passengers.
Start delivering today.
*Most drivers earn $19.50
- $35.50 an hour.
Actual earnings will depend on your location, any tips you receive, how long it takes you to complete your deliveries, and other factors.
Self-employed / No-contract Who can deliver with Amazon Flex? You must be 21 years old, have a valid U.S.
driver's license, access to a mid-sized or larger vehicle, and have an iPhone or Android smartphone.
Questions? Contact Amazon Flex Driver Support at 888-281-6906 (5 a.m.
β 7 p.m.
PT) or click "apply" below to learn more.
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The Sales Go-to-Market (SGTM) organization sits squarely between the product teams who make our ad solutions, and the field teams who sell it. Given this teamβs unique position within the Ads org, the SGTM organization is often called upon to help drive GTM strategy and organizational change when doing so results in clear benefits for our customers. As a GTM Specialist for Amazon Business Ads, you will join a dedicated global GTM team responsible for Sales Strategy, Demand Generation, supporting new product launches, educating sellers/advertisers on product capabilities and features, and keeping a pulse on advertisers/industry to provide Closed Loop Feedback between product and sales.
Key job responsibilities
- Define and implement regional GTM strategies for our B2B ads vision in partnership with Amazon Business Retail, Product, Marketing, and Sales Marketing.
- Drive strategic vision through leadership documents and contribute to three-year plans.
- Enable and train sales to drive demand, increase product adoption, and accelerate revenue.
- Evangelize our product offerings in market at conferences, as well as agency and client meetings.
- Continuously collect customer feedback to validate demand while working with Product to build and expand our solutions.
- Identify input and output metrics to measure success, and understand underlying trends to shape our demand generation plans.
- Partner with senior business leaders to develop and lead strategy across multiple global sites.
- Effectively communicate the business strategy to all levels of the organization.- 5+ years of developing, negotiating and executing business agreements experience
- 5+ years of professional or military experience
- Bachelor's degree
- Knowledge of publisher ad tech stacks and/or advertising technology
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience explaining complex technical concepts to various business and technical audiences
- Experience presenting to both technical and non-technical executive audiences- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youβre applying in isnβt listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , NY, New York - 162,7 ,200.00 USD annually
As the Amazon Leo Product Counsel, you will be responsible for advising the Leo team on product counseling matter globally. You will handle legal issues in business-centric ways and develop processes that address risk while allowing the business flexibility and freedom to quickly develop services that prioritize and delight our customers.
Some travel, domestic and international, may be required.
Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Key job responsibilities
- Provide strategic privacy legal counsel to business teams developing satellite connectivity solutions
- Develop innovative legal strategies that balance risk management with business flexibility
- Collaborate with cross-functional teams to address complex legal and regulatory challenges
- Create processes and frameworks that support rapid technological innovation
- Support global product development with comprehensive legal insights- 5+ years of legal experience
- Juris Doctor and membership in one state bar or equivalent
- Experience advising across multiple partnerships and clients.
- Experience navigating complex legal and regulatory ambiguity in a fast-paced, start-up environment- Experience of a mix of corporate law firm and in-house work
- Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
- Experience working cross functionally across several teams
- Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
- Background in telecommunications or satellite technology regulations
- Strong understanding of legal frameworks in technology and communications sectors
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youβre applying in isnβt listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , WA, BELLEVUE - 153,9 ,200.00 USD annually
Komar Distribution is seeking an Amazon Operations Manager to own the execution and operational performance of our Amazon business. This role is responsible for managing inventory flow, fulfillment execution, and logistics performance primarily through Amazon platforms, warehouse and logistics, ensuring inventory accuracy, order integrity, and compliance across FBA, FBM, and wholesale channels.
This position serves as the Amazon operations owner and will report to the VP of Marketplace Sales, while acting as the primary operational link between Amazon, logistics partners, and internal teams. The ideal candidate is highly comfortable working in Amazon and logistics systems, understands fulfillment workflows end to end, and uses data and process control to drive results.
Core Responsibilities
Amazon & Systems Operations Ownership
- Act as the primary owner of Amazon operational workflows across Seller Central, Vendor Central, warehouse management and logistics systems
- Manage Amazon operations through data, reporting, and system controls, not manual floor supervision
- Monitor operational KPIs including IPI, inbound performance, shortages, cancellations, chargebacks, and storage exposure
- Translate system signals and performance data into clear execution priorities
Amazon Fulfillment & Inventory Execution
- Own FBA operations end to end, including allocation, replenishment logic, inbound scheduling, inventory placement, and storage strategy
- Manage FBA inbound workflows, inventory transfers, and compliance with Amazon packaging, labeling, prep, and IPI requirements
- Oversee FBM and wholesale order execution through Amazon and internal order management systems
- Evaluate and support ship-direct-from-factory and cross-dock workflows from a systems and process perspective
Inventory Control, Visibility & Reconciliation
- Own inventory accuracy and visibility across FBA, FBM, wholesale, and DTC channels
- Lead inventory reconciliation and resolution within Amazon systems, including stranded inventory, shortages, overages, inbound discrepancies, and chargebacks
- Monitor inventory positioning and movement across Amazon's FC network and internal locations
- Manage aged inventory risk and storage exposure through proactive system-based controls
- Partner with planning teams to execute replenishment strategies aligned with system constraints and performance goals
Logistics & Partner Coordination
- Coordinate inbound and outbound freight execution through carriers, freight forwarders, and 3PL partners
- Manage logistics performance through shipment tracking, documentation, and exception management systems
- Troubleshoot transportation and handoff issues by identifying root causes across systems and partners
Order Flow, Exceptions & Escalations
- Oversee order flow, routing, and prioritization across Amazon, WMS, ERP, Salesforce, and Shopify
- Own Amazon and DTC operational escalations, including late shipments, cancellations, compliance failures, and system defects
- Use structured root cause analysis and corrective action to prevent repeat issues and improve turnaround time
Launches, Peaks & Expansion
- Support new product launches, bundles, kits, promotions, and seasonal peaks through system readiness and inventory planning
- Prepare Amazon and logistics workflows for international expansion and new fulfillment programs
Qualifications
- 3β5 years of experience in Amazon operations, logistics operations, or fulfillment systems management
- Strong hands-on experience with Amazon Seller Central and/or Vendor Central
- Understanding of FBA, FBM, inventory controls, and Amazon compliance requirements
- Experience managing inventory, orders, and logistics through WMS, ERP, OMS, etc
- Proven ability to manage operational issues through systems, data, and process design
- Strong analytical, problem-solving, and cross-functional communication skills
Sun Nutraceuticals is a vertically integrated supplement manufacturer based in Fort Lauderdale, FL. We produce dietary supplements across every major format β powders, capsules, gummies, and liquids β for both contract manufacturing clients and our own house brands. We recently launched our first Amazon product (a creatine powder) and are looking for an experienced operator to build and scale our Amazon brand division from the ground up.
We have the manufacturing infrastructure, formulation capabilities, and working capital ($500K allocated) to move fast. What we need is the person who can turn those advantages into a portfolio of winning products on Amazon.
The Role
This is a true general manager position. You will own the entire Amazon brand division end to end β from identifying which products to make, to getting them ranked and selling at scale. You are not joining a team. You are building one.
Product Strategy & Development
- Research and identify high-potential product opportunities that leverage our in-house manufacturing capabilities across powder, capsule, gummy, and liquid formats
- Work directly with our procurement and R&D teams to cost out each product opportunity
- Build margin models and sales projections to evaluate and prioritize opportunities
- Present business cases to leadership and participate in go/no-go decisions on new product launches
- Issue purchase orders to initiate production on approved products
- Manage the full Amazon FBA supply chain β forecasting demand, coordinating production schedules, and submitting POs/MOs to keep inventory levels optimized
- Work with our production and logistics teams to ensure on-time shipments to Amazon fulfillment centers
- Monitor inventory health metrics and prevent stockouts or excess inventory situations
- Collaborate with creative and marketing resources to develop and optimize product listings (copy, images, A+ content, brand story)
- Own the Amazon advertising strategy β Sponsored Products, Sponsored Brands, Sponsored Display, and DSP as the business scales
- Manage ad spend day to day, optimizing for ACoS/TACoS targets while driving ranking and revenue growth
- Scale the division to $300K/month in revenue within 12 months
- As revenue grows, hire and manage a team to support expanded operations (advertising specialists, catalog managers, etc.)
- Establish SOPs, reporting cadences, and KPIs for the division
Must-Have
- 3+ years of hands-on experience managing and scaling a supplement or consumables brand on Amazon (not just agency work β youβve owned a P&L)
- Proven track record of scaling an Amazon brand to $100K+/month in revenue
- Deep knowledge of Amazon Seller Central, FBA operations, and inventory management
- Strong Amazon PPC experience with demonstrated ability to manage five- and six-figure monthly ad budgets profitably
- Experience with product research and opportunity analysis in competitive supplement categories
- Ability to build financial models for product costing, margin analysis, and demand forecasting
- Self-starter who thrives with autonomy β youβll have resources and support, but no one is going to tell you what to do every day
- Strong written and verbal communication skills for cross-functional collaboration with manufacturing, creative, and leadership teams
- Experience in supplement manufacturing, contract manufacturing, or CPG product development
- Familiarity with tools like Helium 10, Jungle Scout, DataDive, Keepa, or similar Amazon analytics platforms
- Experience with Amazon DSP
- Background in hiring and managing small teams
- Knowledge of FDA/FTC compliance for supplement advertising and labeling
Most Amazon brand manager roles are about optimizing what already exists. This one is about building something from scratch β with the unfair advantage of owning the manufacturing. You wonβt be negotiating with suppliers or waiting 12 weeks for inventory from overseas. Youβll be working directly with a production facility that can formulate, manufacture, and ship product on your timeline. Youβll have real capital behind you, a CEO who understands the supplement industry, and the autonomy to run this like your own business.
Compensation
$80,000 β $130,000 base salary (depending on experience) + performance-based bonus tied to revenue milestones.
To Apply
Please include with your application:
- A brief summary of Amazon brands youβve managed, including peak monthly revenue
- An example of a product you identified, launched, and scaled on Amazon
- Your approach to evaluating a new product opportunity in the supplement space
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Job Title: Head of Amazon Performance Advertising & AI Automation (Fine Jewelry)
Location: Chicago, IL
Industry: Fine Jewelry
Market: US
Channel: Amazon
Direct Reports: None
Salary Range: (USD) $100k to $150k in annual base salary depending on experience + up to 100% in bonus
Visa: No sponsorship possible. Must have valid work authorization
Job ID: ZR_9552_JOB
Remote work policy: On-site
Job Seniority: Middle Management Level
Company size: Medium (50-1000 ppl)
Company Ownership: Privately Owned
Industry(ies): Jewelry, Consumer Goods, Luxury Goods, Watches / Jewelry,
Function(s): Digital Marketing, eCommerce,
Region(s): Chicago, NORTH AMERICA, USA, Illinois
Company description
Our client is an established player in the fine jewelry sector, with a long-standing B2B business and a rapidly growing direct-to-consumer channel on Amazon. The organization operates with dedicated internal teams covering product, pricing, and creative execution. The next phase of growth requires building deeper, in-house performance advertising capability and reducing reliance on external agencies.
Objective of the Role
The Head of Amazon Performance Advertising and AI Automation will own paid media performance on Amazon, with clear accountability for revenue growth and efficiency. This leader will define strategy, manage spend, and build an AI-enabled optimization approach that improves speed and decision quality across thousands of SKUs. Success will be measured by profitable growth, disciplined KPI management, and the successful transition of critical performance capabilities from agencies to an internal operating model.
Ideal Profile
The ideal candidate is an Amazon Ads performance specialist who has operated in a high-growth environment and is comfortable acting as an owner of results. They are highly analytical, decisive, and able to turn complex datasets into clear actions. They are also automation-minded, able to use modern AI tools and work effectively with engineers or external technical resources to build systems that scale. Industry background is flexible; demonstrated Amazon performance outcomes matter most.
Responsibilities
- Own Amazon advertising strategy and execution across Sponsored Products, Sponsored Brands, and Sponsored Display, ensuring strong ROAS and contribution margin discipline.
- Manage and optimize a significant annual advertising budget, reallocating spend dynamically based on performance signals and business priorities.
- Design and implement an AI-enabled optimization framework (bidding, targeting, budget allocation, experimentation cadence, and performance monitoring).
- Build dashboards, analytics, and reporting that provide clear visibility into performance drivers by SKU, category, and campaign type.
- Lead the transition away from agency dependency, including knowledge capture, process definition, and a controlled handover of programs and playbooks.
- Partner closely with internal teams (pricing, promotions, product, and creative) to align advertising decisions with assortment, inventory, and promotional plans.
- Establish test-and-learn rigor, including structured experimentation and rapid iteration to identify scalable growth levers.
- Build and manage a support model over time (internal hires and/or offshore analysts), with clear SOPs and quality controls.
Requirements
- Proven track record owning Amazon Ads PPC performance in a high-volume catalog environment, including budget ownership and measurable growth outcomes.
- Strong command of performance marketing metrics and levers (ROAS, TACoS, CVR, CTR, CPC, contribution margin, incrementality considerations).
- Demonstrated ability to use automation and data tooling (advanced spreadsheets, BI dashboards, scripts, APIs, or equivalent approaches) to scale decision-making.
- Comfort leveraging modern AI tools to accelerate analysis, workflow automation, and operational efficiency, with the judgment to validate outputs.
- Strong business acumen and a bias for action, able to make rapid decisions while maintaining KPI and profitability discipline.
- Excellent stakeholder management, with the ability to operate cross-functionally without owning creative production.
- Location: preference for an in-office presence, with flexibility for exceptional candidates.
Please note: Position is based in Tempe, AZ.
strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
Position Description: Account Support Specialist
Location: Tempe, AZ
Language Requirements: English
Shift Requirements: Sunday-Saturday
Training: 8 weeks consisting of instructor led and self-led coursework.
AHS Specialists provide dedicated support to third-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazonβs e-commerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. We use Standard Operation Procedures and judgment to provide guidance to Sellers on complex cases.
The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented.
The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and third-parties to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. Up to 70% of the day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing.
Summary of Responsibilities
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellersβ issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaises with other departments as required to resolve Sellerβs issues and questions.
-1+ years of customer service experience
-Experience with Microsoft Office products and applications
-Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
-Experience in payments or e-commerce- Experience demonstrating problem solving and root cause analysis
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youβre applying in isnβt listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at , AZ, Tempe - 16. USD hourly
WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW R&R, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazonβs products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.
Amazon is Earthβs most customer-centric company and in WW R&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns, ReCommerce & Sustainability team!
We are hiring an experienced Catalog Specialist to help us grow our business in innovative ways. In this role, you will work closely with our product, technology and science teams to support new Machine Learning (ML) models and data science classification algorithm development β all helping to delight our customers through new experiences throughout their Amazon shopping journey.
Key job responsibilities
β’ Work closely with our product, technology, and science teams to support Machine Learning (ML) models
β’ Perform data annotation required to train and evaluate ML models effectively
β’ Support data scientists in the development of classification algorithms
β’ Collaborate with cross-functional teams to ensure data annotation tasks align with project objectives and timelines
β’ Maintain high-quality standards for annotated data to optimize model performance
β’ Continuously evaluate and improve annotation processes to enhance efficiency and accuracy
β’ Strong analytical skills and the ability to deep-dive on complex problems
β’ Ability to manage multiple simultaneous projects requiring frequent communication, organization/time management and problem-solving skills- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- 1+ years of proven experience in data annotation and labeling for ML model training and evaluation.- Experience in natural language data labeling, data annotation, linguistic annotation or other forms of data markup
- Experience working on the MTurk or Sagemaker platform for data annotation tasks
- Understanding of data annotation methodologies and tools
- Familiarity with Amazon's product and category ecosystem
- Previous exposure to machine learning concepts and algorithms
- Demonstrated ability to adapt to evolving technologies and methodologies in the ML domain
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youβre applying in isnβt listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at , WA, Bellevue - 21. USD hourly
Key job responsibilities
The ideal candidate should have thrived and succeeded in delivering broadly adopted technology products or services in a very high growth environment. You should be a strong leader who can prioritize well, communicate clearly and compellingly, and understand how to drive a high level of focus and excellence. You should have keen business sense and also have developed a deep understanding of technology. Qualified candidates have experience defining programs, mapping product requirements to engineering functional specifications, leading large cross functional and cross organizational programs, and successfully delivering complex programs at high scale.
The ideal candidate should be relish the opportunity to learn continuously, treating every customer interaction as a chance to create an exceptional, lightning-speed delivery experience. This person should be entrepreneurial in nature and excited to work in a βgreen fieldβ, wear many hats and work in a highly collaborative environment that is more like a startup than a big company.
About the team
Are you interested in helping Amazon make history and redefine the meaning of βfastβ in eCommerce? We are the Same Day Delivery Experience team and are in the early innings of reinventing the Amazon shopping experience to make Amazon the first place customers think to shop when they need something today, wherever they are in the world. We provide those customers with innovative ways to get what they want and need, enabling the choices they make on every order, every day.- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youβre applying in isnβt listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , WA, Bellevue - 148,7 ,200.00 USD annually
The DSP Performance Ops team serves as the operational backbone for multiple high-impact programs across the Delivery Service Partner and Last Mile organization. We provide these programs with operational support, including case management, high-judgment investigations, data analysis, and process improvement. Our program partners include, but are not limited to: DA Focus, Service Level Standards (SLS) Scorecard, On Road Conduct & Safety (ORCAS), DSP Relations, High Severity Incidents, and LMAQ.
As a Performance Ops Specialist, you will be an individual contributor operating at the intersection of operations, investigations, and cross-functional partnership. In this role, you will conduct complex, high-judgment investigations and data-driven research that directly inform consequential decisions affecting DSPs and Delivery Associates across the network. You will identify systemic process gaps, contribute to SOP development/refinement, and collaborate with Operations and Program Managers to implement scalable, lasting solutions. This requirements of this role demand the ability to manage ambiguity with confidence, balance competing priorities with sound judgment, and operate with a high degree of ownership β making it an ideal opportunity for someone who thrives in a fast-paced, high-stakes environment where their work has direct and visible impact.
Key job responsibilities
- Executes high-judgment case investigations in accordance with established Standard Operating Procedures (SOPs), leveraging multiple Amazon internal tools to conduct thorough, accurate, and timely decision-making across supported programs.
- Performs root cause analysis and data-driven deep dives to surface systemic trends, identify process inefficiencies, and develop actionable recommendations for continuous improvement.
- Proactively identifies and escalates recurring issues, pain points, and operational risks to the appropriate stakeholders, ensuring timely resolution and visibility at the right levels of the organization.
- Builds and maintains strong collaborative relationships with Operations Managers and Program Manager partners, driving alignment on process changes, surfacing operational pain points, and co-developing solutions that balance scope, capacity, and impact.
- Leads and contributes to ongoing projects focused on SOP improvements, training enhancements, and technology implementation, ensuring initiatives are executed with rigor and delivered on time.
- Prepares and presents operational call-outs, findings, and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
- Partners with cross-functional stakeholders across the Last Mile organization to operationally support programs that enable DSPs and Delivery Associates to perform safely and successfully.
- Applies broad, strategic thinking across the Last Mile space to develop holistic, scalable solutions that address both immediate operational needs and longer-term program health.
A day in the life
On any given day, a successful Performance Ops Specialist can expect to engage with a wide range of internal and external stakeholders in service of shared business goals. Peers, program managers, and senior leaders will look to you as a subject matter resource β someone who brings both operational depth and sound business judgment to every interaction.
You will spend meaningful time deep-diving into the most sensitive and complex cases in the queue β those that carry the highest risk to our business, our DSP partners, and the customers we serve. Beyond case work, you will have the opportunity to lead and participate in cross-functional meetings, manage projects that carry real ambiguity, and deliver structured communications across the organization. No two days look exactly alike, and the ability to shift fluidly between focused investigative work and broader strategic conversations is what sets the most effective specialists apart.
About the team
The Delivery Feedback and Insights (DFI) team is the operational backbone of Amazon's last mile accountability and safety programs. We partner with high-impact programs β including DA Focus, SLS, ORCAS, DSP Relations, and High Severity Incidents β to deliver expert case management, high-judgment investigations, and data-driven process improvement at scale.
Our team is built on a culture of ownership, continuous improvement, and cross-functional collaboration. We move fast, think big, and hold ourselves to a high bar β because the decisions we make directly affect DSPs, Delivery Associates, and the customers they serve. If you thrive in a dynamic environment where your work has real, visible impact, you'll find a home here.- Bachelor's degree or equivalent, or 2+ years of Amazon (Blue Badge/FTE) experience
- - Proficiency with Microsoft Office tools including Word, Excel, OneNote, and Outlook
- Experience with Salesforce or an equivalent case management platform (1+ years preferred)
- Demonstrated ability to multi-task effectively while maintaining high standards of quality and accuracy
- 1+ years of experience in performance metrics analysis, process improvement, or lean/continuous improvement methodologies
- Experience in Safety, Risk Management, or investigative work, with a demonstrated track record of critical thinking and sound judgment
- Intermediate to advanced proficiency in Microsoft Excel, including pivot tables, data analysis functions, and reporting
- Prior experience conducting formal investigative work in an operational or compliance context is strongly preferred- Experience with SQL, programming and Excel VBA
- 1+ years of work experience directly involving DSPs, Delivery Associates, and/or Last Mile Operations
- Prior experience conducting formal investigative work in an operational or compliance context
- Proficiency in a second language β French, Portuguese, Spanish, German, Dutch, or Italian.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youβre applying in isnβt listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , TN, Nashville - 16. USD hourly
As an Ontologist, you work on a global team of knowledge builders to deliver world-class, intuitive, and comprehensive taxonomy and ontology models to optimize product discovery for Amazon web and mobile experiences. You collaborate with business partners, data science and engineering teams to deliver knowledge-based solutions to enable product discoverability for customers. In this role, you will directly impact the customer experience as well as the companyβs product knowledge foundation.
Key job responsibilities
* Develop logical, semantically rich, and extensible data models for Amazon's expansive product catalog
* Ensure our ontologies provide comprehensive sub-domain coverage that are available for machine ingestion and inference
* Research worldwide understanding of Amazon products to develop scalable data models that solve customer problems and enhance product discoverability
* Create new schema using Generative Artificial Intelligence (generative AI) models
* Expand existing data retrieval techniques by utilizing our extensive product catalog and query languages
* Analyze website metrics and product discovery behaviors to make data-driven decisions on optimizing our knowledge graph data models globally
* Contribute to the development of new tool features and processes for the Ontology team
* Drive alignment to ontology modeling and technology best practices and principles within our organization and across Amazon
* Coordinate cross-functional projects with a broad range of technical and non-technical teams
About the team
Our team has a global presence: we celebrate diverse cultures and backgrounds within our team and our customer base. We are committed to furthering our culture of inclusion, offering continuous access to internal affinity groups as well as highlighting diversity programs. We care about your career growth, from your initial company introduction and training sessions, to continuous support throughout your entire career at Amazon. We recognize each team member as an individual, and we will build on your skills to help you grow. We have a broad mix of experience levels and tenures, and we are building an environment that celebrates knowledge sharing.- Experience in data retrieval techniques
- Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses
- Degree in Library Science, Information Systems, Linguistics or equivalent professional experience
- 3+ years of relevant work experience working in ontology and/or taxonomy roles
- Ability to quickly understand complex processes and communicate them in simple language
- Ability to communicate knowledge-based requirements and needs to engineering and retail teams
- Familiarity with Semantic Web technologies (RDF/s, OWL), query languages (SPARQL) and validation/reasoning standards (SHACL, SPIN)
- Knowledge of open-source and commercial ontology engineering editors (e.g. Protege, TopQuadrant products, PoolParty)
- Detail-oriented problem-solving, ability to work in fast-changing environment and manage ambiguity
- Proven track record of strong communication and interpersonal skills- Experience building ontologies in the e-commerce and semantic search spaces
- Experience working with schema-level constructs like higher-order classes, punning or property inheritance
- Knowledge of software engineering life cycle
- Masterβs degree in Library Science, Information Systems, Linguistics or other relevant fields
- Proficiency in SQL, SPARQL
- Exposure to data science and/or machine learning, including graph embeddings
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youβre applying in isnβt listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , WA, Seattle - 82,7 ,700.00 USD annually
Check out more information about Prime Air on the About Amazon blog: Prime Air (PA) is seeking a Sr. Technical Program Manager to oversee the development of software functionality within our ultra-fast drone delivery operations.
This role will be responsible for ensuring high standards for certifying airborne systems, working closely with design and systems engineering staff powering a flywheel of continuous improvement in drone design and system integration.
Partnering with the drone system development and various engineering disciplines, you will oversee software and hardware development, verification and validation, configuration management, and quality assurance to ensure compliance to Design Assurance Levels and software development standards. Strong cross-functional engineering fundamentals skills are essential, as well as strong technical communication and documentation skills. Your ability to translate complex system functions into digestible insights and summarize effectively with stakeholders at all levels will be critical to success in this role.
This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon's ability to apply for and obtain an export control license on your behalf.
Key job responsibilities
Key job responsibilities
- Own and drive system-level milestone tracking and implementation, dependency mapping, and schedule updates.
- Oversee software and hardware development, verification, configuration management, and quality assurance to ensure compliance to Design Assurance Levels and software development standards
- Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youβre applying in isnβt listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , WA, Seattle - 148,7 ,200.00 USD annually
This role is critical as US Urban Hub Delivery expands from dozens to hundreds of delivery partners. You will define what quality excellence looks like for a partner-based delivery model, build scalable mechanisms to measure and improve performance, and develop a team capable of supporting rapid growth. The ideal candidate combines proven people leadership with deep expertise in logistics quality, partner management, or marketplace operations. You will navigate the unique challenges of a third-party delivery network balancing partner autonomy with Amazon standards, building quality controls that scale, and ensuring consistent customer experience across diverse small business operators.
Key job responsibilities
People Leadership
Hire, develop, and retain 6 L4 Program Managers, raising the performance bar with each decision
Set clear goals and provide ongoing coaching to accelerate team growth and career development
Build a culture of ownership, innovation, and customer obsession within your team
Conduct performance reviews, promotion assessments, and succession planning
Quality Strategy & Execution
Own the quality vision and strategy for US Urban Hub Delivery, defining success metrics and improvement targets
Develop and implement quality standards, mechanisms, and governance frameworks that scale across 40K delivery partners
Drive root cause analysis on quality defects and implement systemic solutions to prevent recurrence
Partner with operations teams to balance quality, cost, and speed as the network scales
Program Management
Lead cross-functional initiatives spanning product, operations, marketing, finance, and risk teams
Identify scale blockers and parity gaps across quality programs; drive resolution with stakeholders
Build KPI reporting and dashboards that provide clear visibility into quality performance and trends
Manage program budgets and resource allocation to maximize impact
Stakeholder Influence
Present quality insights and recommendations to senior leadership, influencing strategic decisions
Build alignment across regional and functional leaders on quality standards and trade-offs
Navigate ambiguity and resolve conflicts between competing priorities
Represent US Urban quality needs in global Hub Delivery forums
Operational Excellence
Identify opportunities to standardize processes and eliminate redundant efforts across the organization
Build mechanisms that codify best practices and enable autonomous decision-making
Drive continuous improvement through data analysis, experimentation, and feedback loops
Shepherd special projects from ideation through deployment, ensuring successful adoption
A day in the life
You start your day reviewing quality metrics from the previous week, identifying trends that require attention. You coach one of your L4 PMs through a challenging stakeholder negotiation, helping them frame the quality impact in business terms.
You lead a working session with operations and product leaders to align on quality standards for a new delivery model launching in Q2. You identify a gap in partner training that's driving defects and assign your team to build a scalable solution.
You spend time with each team member in 1:1s, discussing their career goals and providing feedback on recent deliverables. You review a promotion document for one of your high performers.
You present quality trends to the US Urban leadership team, recommending investment in automated quality checks that will reduce defects by 30% while cutting manual review costs. You secure commitment and budget to proceed.
You end the day reviewing resumes for an open L4 role on your team, looking for candidates who will raise the bar.
About the team
The Quality team ensures Hub Delivery partners meet Amazon's high standards for customer experience. We build mechanisms that scale, drive continuous improvement, and balance quality with growth. We are a team of builders who dive deep into data, invent solutions to complex problems, and obsess over customer trust.- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
- Knowledge of SQL
- Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level- Experience managing, analyzing and communicating results to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youβre applying in isnβt listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , TX, Austin - 127,2 ,100.00 USD annually
This role is critical as US Urban Hub Delivery expands from dozens to hundreds of delivery partners. You will define what quality excellence looks like for a partner-based delivery model, build scalable mechanisms to measure and improve performance, and develop a team capable of supporting rapid growth. The ideal candidate combines proven people leadership with deep expertise in logistics quality, partner management, or marketplace operations. You will navigate the unique challenges of a third-party delivery network balancing partner autonomy with Amazon standards, building quality controls that scale, and ensuring consistent customer experience across diverse small business operators.
Key job responsibilities
People Leadership
Hire, develop, and retain 6 L4 Program Managers, raising the performance bar with each decision
Set clear goals and provide ongoing coaching to accelerate team growth and career development
Build a culture of ownership, innovation, and customer obsession within your team
Conduct performance reviews, promotion assessments, and succession planning
Quality Strategy & Execution
Own the quality vision and strategy for US Urban Hub Delivery, defining success metrics and improvement targets
Develop and implement quality standards, mechanisms, and governance frameworks that scale across 40K delivery partners
Drive root cause analysis on quality defects and implement systemic solutions to prevent recurrence
Partner with operations teams to balance quality, cost, and speed as the network scales
Program Management
Lead cross-functional initiatives spanning product, operations, marketing, finance, and risk teams
Identify scale blockers and parity gaps across quality programs; drive resolution with stakeholders
Build KPI reporting and dashboards that provide clear visibility into quality performance and trends
Manage program budgets and resource allocation to maximize impact
Stakeholder Influence
Present quality insights and recommendations to senior leadership, influencing strategic decisions
Build alignment across regional and functional leaders on quality standards and trade-offs
Navigate ambiguity and resolve conflicts between competing priorities
Represent US Urban quality needs in global Hub Delivery forums
Operational Excellence
Identify opportunities to standardize processes and eliminate redundant efforts across the organization
Build mechanisms that codify best practices and enable autonomous decision-making
Drive continuous improvement through data analysis, experimentation, and feedback loops
Shepherd special projects from ideation through deployment, ensuring successful adoption
A day in the life
You start your day reviewing quality metrics from the previous week, identifying trends that require attention. You coach one of your L4 PMs through a challenging stakeholder negotiation, helping them frame the quality impact in business terms.
You lead a working session with operations and product leaders to align on quality standards for a new delivery model launching in Q2. You identify a gap in partner training that's driving defects and assign your team to build a scalable solution.
You spend time with each team member in 1:1s, discussing their career goals and providing feedback on recent deliverables. You review a promotion document for one of your high performers.
You present quality trends to the US Urban leadership team, recommending investment in automated quality checks that will reduce defects by 30% while cutting manual review costs. You secure commitment and budget to proceed.
You end the day reviewing resumes for an open L4 role on your team, looking for candidates who will raise the bar.
About the team
The Quality team ensures Hub Delivery partners meet Amazon's high standards for customer experience. We build mechanisms that scale, drive continuous improvement, and balance quality with growth. We are a team of builders who dive deep into data, invent solutions to complex problems, and obsess over customer trust.- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
- Knowledge of SQL
- Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level- Experience managing, analyzing and communicating results to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youβre applying in isnβt listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , TX, Austin - 127,2 ,100.00 USD annually