Amazon Remote Customer Service Jobs Jobs in Usa

Title: Field Quality Assurance Specialist

Duration: Through end of year, possibility of extensions

Pay Rate: $23/hr

Location: Austin, TX (Onsite)

Shift Times: 4 10s, front half (Sunday-Wednesday) or back half (Wednesday-Saturday), 5am-3pm or 12pm-10pm

Description:

The Field Quality Assurance Specialist will solve complex challenges with last mile delivery in their assigned territory, partnering with their Quality manager, Account Managers and Station managers to ensure timely delivery of goods from our facilities to our end customers. The individual in this position will identify, design, and deliver process improvement solutions for various customer experience initiatives, designed to improve Amazon’s ability to deliver directly to customers through its network of 3rd party vendors.

Key job responsibilities

• Complete daily routines in the field of address data quality with the aim to improve delivery quality.
• Monitor and analyze data to track key quality metrics.
• Perform audits, assessments and deep dives of field processes and procedures.
• Use logical thinking, analytical & problem-solving skills to identify potential areas for improvement.
• Communicate any quality problems or concerns that are impacting the customer experience.
• Verify potential access codes and delivery instructions for assigned addresses and update records as needed.

Qualifications

• 1-2 years of experience in a Customer Service/Customer Support environment
• Experience analyzing data sets
• Analytical problem-solving skills
• Strong organizational skills
• Ability to multi-task in a fast-paced environment

Compensation: $21.25 - $22.25 per hour

Shift Time(s): Delivery drivers typically work four 10 hour shifts per week with 30 minute lunch breaks and two 15 min breaks. Shifts start at 10:00 am.

Benefits of Working at Agile Logistics:

• Competitive wages and seasonal bonuses
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Referral program
• Vision insurance
• Opportunities for advancement
• Be part of a local business that is making a positive impact on the community

As a Delivery Driver at Agile Logistics, you will play a crucial role in ensuring orders are delivered promptly and accurately within the community! You will start and end your day at Amazon Warehouse: DVA2

Delivery Driver Responsibilities:

• Load and unload delivery vehicles with packages to be delivered
• Drive safely, following GPS coordinated route, following all traffic laws
• Deliver products to customers in a professional and courteous manner
• Maintain a clean and organized delivery vehicle
• Report any issues or problems to management immediately

Company Description:

Agile Logistics is a locally owned and operated Amazon DSP dedicated to providing exceptional delivery service to our community. We are currently hiring for full-time and part time delivery driver positions delivering Amazon packages. Our operation runs 7 days a week, flexible schedules are available. We are looking for individuals with excellent customer service and communication skills to hire. We provide delivery vehicles, health benefits, paid training and paid time off. This is a non-CDL drivers license position. You must be 21 years of age or older.

Location Address: DVA2 at 1601 Bellwood Road, Richmond, VA

Drive with us Apply Today!

Qualifications:

• Valid driver's license and clean driving record
• Ability to lift and carry heavy packages
• Ability to work independently and as part of a team

All your information will be kept confidential according to EEO guidelines.

On Time Logistic is a proud Amazon Delivery Service Partner (DSP) dedicated to delivering smiles to customers every day. We value our employees, offering competitive pay, benefits, rewards, and growth opportunities. Our team lives by Amazon's core values—customer obsession, ownership, and excellence in every delivery. Join us and be part of a company that cares, rewards hard work, and delivers success on time.

Location Address: 5105 W Main St, Sedalia, MO 65301.

Join our team and find a rewarding career!

Compensation: $21.50/hr.

Shifts:

• 8-12 hour shifts are typical.
• 3- 4-day workweek.
• Shifts available 7 days a week.
• A minimum of 2 paid 15-minute breaks during your shift and 1 unpaid 30-minute meal break.

Benefits:

• Opportunity for performance incentives and bonuses.
• Medical, Dental, Vision insurance, and 401K.
• Paid time off.
• Paid Training.
• Tuition reimbursement

Why Drive with Us:

• Set Schedule: Enjoy a consistent work routine without the fluctuations of an on-demand role
• Company-Provided Vehicle: Drive a reliable and well-maintained company vehicle, eliminating the need for personal vehicle use
• Supportive Culture: Benefit from a positive and supportive company culture that values employee well-being
• Competitive Compensation: Enjoy competitive wages and benefits

Key Duties & Responsibilities:

• Successfully handle and deliver packages on time
• Safely drive and perform safety inspections on Company vehicle, follow all local & state laws, road/driving regulations, and Company policies
• Provide excellent customer service and satisfaction despite stressful events / conditions
• Keep pace in physically demanding job; work in all weather conditions; lift packages (up to 50 lbs); get in and out of a van repeatedly throughout the day at variable locations
• Communicate effectively with support team to provide exceptional customer service and ensure deliveries are completed
• Use smart phone device for GPS Navigation, scanning packages, conducting administrative requirements such as clocking in/out, and communicate with supervisors and other team members
• Load and unload packages in delivery vehicle
• Support the team in daily work requirements including participation in rescue calls when other team members need assistance with their route

• Must be at least 21 years old
• Must have held state driver's license for at least 4 years
• Authorized to work in the United States
• Must pass a 4-Panel Drug Screening
• Must have a clean motor vehicle report (multiple violations can disqualify you from the position)
• Must have good English speaking, reading, writing / communication skills
• Must be capable to lift packages (up to 50 lbs)
• High school or equivalent (Preferred)

Equipment Provided:

• Delivery Vehicle & Gas
• Handheld technology
• Uniforms
• Other safety and administrative gear necessary for job accomplishment

We are an Equal Opportunity Employer. All qualified applicants will be considered for employment, regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation.

Position: Amazon Connect Developer

Location: Richardson TX or Boston MA

Duration: Long Term Contract

We have very urgent requirement for AWS Connect+Lex strong senior hands on profile who has exposure in Voice AI – with AWS Nova2Sonic or any other platform

Responsible to develop a POC for customer using tech stack of – AWS Connect/Lex and Nova2sonic.

Paragon Logistics LLC, a trusted Amazon Delivery Service Partner (DSP), is hiring Box Truck Drivers to Deliver & Install major appliances and large items such as refrigerators, washers, dryers, and furniture directly to customers homes.

You'll operate a 26ft box truck (non-CDL required) and work with a delivery partner to complete safe, efficient, and professional in-home deliveries & installations following Amazons AMXL Safe Handling Practices.

Compensation & Benefits:

Hourly Pay: $27.75/hour

Overtime Pay: $41.63/hour (after 40 hours/week)

Estimated Annual Pay: $57,720/year (based on 40 hrs/week 52 weeks)

Estimated PTO Cash-Out Value: $2,308.80/year (4% of earnings) redeemable anytime through ADP

Weekly Pay via Direct Deposit

Full-Time & Consistent Schedule

Health, Dental & Vision Insurance

Paid Training & Safety Certifications

Key Responsibilities:

Drive a 26ft box truck to deliver major appliances and bulky items (up to 85 lbs per person)

Use professional equipment such as appliance dollies, shoulder lifting straps, and scuff pads

Plan safe delivery paths and communicate effectively with your delivery partner

Perform pre-trip and post-trip vehicle inspections

Maintain a high level of safety, customer service, and professionalism

Follow all Amazon AMXL and Paragon Logistics safety standards

Deliver & Install Major Appliances at Customer's Home

Safety & Training:

We provide full paid training on:

Safe lifting and carrying of major appliances

Stair navigation and tight-space maneuvering

Use of powered stair-climbing dollies and other delivery tools

Property damage prevention and customer home protection

Requirements:

Must be 21 years or older

Valid drivers license: Class E, A, B, or C CDL accepted

Valid DOT Medical Card

Ability to lift and move up to 85-300 lbs safely

Must pass a background check and MVR

Must pass a standard pre-employment drug screen

Reliable, team-oriented, and safety-focused

Ability to Delivery & Assemble Furniture / Major Appliances

About Us:

Customer Focus: At Paragon Logistics, customer satisfaction reigns supreme. We achieve this through prompt and precise deliveries, a keen ear for customer feedback, and a continuous cycle of service refinement. Each customer interaction is an opportunity to enhance our service quality.

Safety: Our culture is deeply rooted in safety. Adhering to industry best practices and a philosophy of continual improvement, we ensure that our delivery associates are well-trained and equipped with the resources needed to maintain safety in all aspects of their work.

Employee Well-being: Our employees are the backbone of our success. We create an environment where they feel valued and supported. This includes offering competitive wages, comprehensive benefits, and ample opportunities for professional growth and development.

Sustainability: Dedicated to sustainable practices, we actively work towards reducing our environmental impact. This commitment is reflected in our use of fuel-efficient vehicles, and energy-efficient operations.

Integrity: Integrity is the foundation of our professional ethos. We conduct our business with the highest standards of honesty and transparency, ensuring ethical dealings with our customers, employees, and partners.

Innovation: We believe in the power of innovation to drive our services forward. By embracing new technologies and methodologies, we continuously evolve to meet the changing needs of our industry and customers.

Community Engagement: We are committed to making a positive impact in the communities we serve. Through various initiatives and partnerships, we engage in community development and contribute to local causes.

Diversity and Inclusion: Our strength lies in our diverse workforce. We embrace diversity in all its forms and are committed to creating an inclusive environment where everyone feels respected and valued.

Collaboration: We foster a culture of collaboration, both within our team and with our partners. By working together, we achieve greater efficiency, creativity, and overall success in our operations.

Adaptability: In a dynamic industry, adaptability is key. We are nimble and responsive to changes, ensuring that we can quickly adjust to new challenges and opportunities.

Become a Part of our Team at Paragon Logistics LLC Today!

Contact Us Today (Text) 913-229-4002

Reliability is key to our success. Our team is relying on you!

Happily deliver Amazon packages to homes, apartments and businesses.

Customer service should be top priority.

Complete full route every day and support your fellow teammates!

Safely drive every day, every minute while in the vehicle. We count on it!

Work with us as a Delivery Driver! Our goal is to create a fun, goal-oriented, team atmosphere where we work with our employees to make sure they succeed and enjoy their time working!

Career minded individuals a plus! Promote within is a top priority! Start as a delivery driver, while we are looking for lead drivers, dispatchers, operations manager trainers and more to promote! Come join the excitement as we grow into a top Amazon Delivery Service Provider!

How will we make our delivery drivers happy?

Keep safety our Number 1 priority to make sure you get home every night.

Team oriented fun, safe atmosphere.

Make sure you have the supplies you need to get the job done.

A healthy positive culture.

Great benefits & compensation.

How to qualify as a delivery driver?

Must be 21+ or older.

A current driver license with a solid driving record.

Non THC drug screen.

Ability to use apps on a (company)smart phone.

Handle up to 50lbs packages.

Weekly schedules include either Saturday or Sunday (4 days/week) 10+.

Part time and weekends (as Banda needs).

Why would you choose Banda Logistics LLC over everyone else?

Promotional opportunities will always be considered from within our company.

We want you to enjoy working with us, so tell us how we can both succeed.

Paid training so you aren't out there guessing if you are doing things right.

Paid time off by earning as your working.

Paid work boots /uniforms. (up to $125)

Tuition assistance. ($5,250 annually)

Great benefits like Health Insurance, 401K (with match), vision/dental and more!

Start at $21.50/hour plus occasional overtime.

Rewarding delivery drivers who go above and beyond.

We understand that we can't succeed without a great team of hard working, customer friendly employees. We want to ensure we are working together to be successful. Strong communication is needed on both ends.

Let's start your career today!

Equal Opportunity Employer

The Technical Project Manager (TPM) has three main responsibilities:

1. Project Manage all technical tasks during implementation and upgrades.
2. Install and configure servers and the Care Logistics applications in Amazon Web Services (AWS) and on premise.
3. Perform technical operations and oversee availability, performance, and supportability of our observability infrastructure.

The TPM acts as the project manager and liaison between Care Logistics and the customer for all technical activities. The TPM is responsible for coordinating the system configuration, sizing, ordering, and installation while technically engineering and managing the integration of Care Logistics solutions. They work closely with Solutions Delivery and customer resources in support of organizational objectives. Solutions Delivery functions include project delivery tasks such as solution sizing, technical project planning, customer guidance, system installation, system validation, system testing, technical training, and support of technical onsite events. The TPM facilitates DevOps functions between development and the Solutions Delivery teams to ensure technical operations are correctly executed, effectively communicated, and continuously improved.

ESSENTIAL RESPONSIBILITIES:

Solutions Delivery Functions

• Delivery components of customer project tasks which include:
• Assist with the design and implementation of new technologies
• Assist with the sizing of customer systems
• Train new employees on all aspects of the role
• Considered a Subject Matter Expert for all aspects of the technology and project delivery
• Install and troubleshoot software, hardware, and services necessary to support Care Logistics solutions
• Lead the engineering of hospital customer’s technical solutions
• Lead, plan, organize and drive the design, testing, and implementation of Care Logistics software solutions and related advisory services
• Educate customer on technical aspects of the Care Logistics system
• Interface with service and hardware system vendors to build and configure systems
• Participate in onsite customer events, including technical go-live
• Technical Operations and Observability:
• Manage alert and monitoring configuration
• Collect, aggregate, and visualize metrics to provide actionable insights
• Advise right-sizing of AWS infrastructure resources to optimize cost and performance
• Manage incident response
• Provide insight to Cloud Center of Excellence
• Additional tasks which include:
• Provide primary technical support for project team members
• Provide Tier 2 level support for Care Logistics Support team
• Create and maintain internal environments for use by Care Logistics Client Engagement team
• Create Knowledge Base articles and other technical documentation for use by Care Logistics employees and customers
• Define and maintain a clear, concise documented process for the implementation and integration of the system
• Collaborate with teammates to troubleshoot and maintain existing application modules
• Participate in DevOps initiatives to improve products and operations

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:

REQUIRED

• Bachelor’s degree in Computer Information Systems or equivalent experience
• PMP certification and/or equivalent experience
• 2-4 years hands on experience using Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch
• 2-4 years of monitoring systems experience using tools such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc.
• 4-6 years demonstrated project management experience
• Advanced operation and maintenance of Linux (Red Hat Operating System)
• Demonstrated advanced analytical and troubleshooting skills
• 3+ years integrating software/hardware systems in client-server and cloud environments
• Proven organizational and delivery skills

DESIRED

• AWS certification desired
• Automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPN
• Operational best practices related to systems operation and maintenance in on-premises and AWS production environments
• Industry standard application/applet containers such as Tomcat
• PostgreSQL and Aurora Databases (installation, configuration, and operation)
• Production High availability server environments
• Complex hardware and software installations
• Management of enterprise reporting tools and/or related technologies
• Project delivery, operations, and support using DevOps and/or Agile methods
• Support leadership experience
• Use of ticketing systems such as JIRA and/or related incident management tools such as OpsGenie
• Comprehension of related scientific and technical journals, abstracts, financial reports, and legal documents.
• Preparation of articles, abstracts, editorials, journals, manuals, and critiques.
• Preparation and delivery of comprehensive presentations, participation in formal debate, extemporaneous communication, and professional communication before an audience.
• Professional certifications in related industry skills such as DBMS, CISSP, ITIL, Agile, and Lean are a plus

KNOWLEDGE, SKILLS, AND ABILITIES:

• Develop strong and productive working relationships with others
• Form strong team bonds and enhance team performance
• Strong organizational and quality management skills with ability to handle multiple, competing tasks and priorities
• Cope with rapidly changing information in a fast-paced environment
• Proven communication, interpersonal, analytical, and organizational skills
• Proven ability to properly communicate with customers (in person and via phone) and manage expectations during a project
• Work both independently and as a member of the implementation and support team
• Manage multiple concurrent activities, all with fluctuating deadlines, by working with other departments, both internal and external
• Quickly identify and resolve issues
• Quickly understand complex concepts
• Excellent oral and written communication skills
• Excellent customer management skills
• Above average observational skills to collect data and validate information
• Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from underlying business problems/needs.
• Effectively represent Jackson Healthcare/Care Logistics values and principles in decision-making and actions
• Support leadership and/or project management
• Excellent troubleshooting skills
• Excellent organizational and delivery skills
• Install, configure, and manage hardware and software in AWS and on-premises environments
• Provide specifications for system hardware and AWS service requirements
• Implement complex system solutions involving multiple technologies
• Control and implement complex system and application feature configurations
• Troubleshoot complex system and technical issues
• Read and understand system and application logs
• Proven ability to communicate and teach complex technical concepts to less technical resources
• Excellent communications and interpersonal skills, as well as analytical and problem-solving skills
• Excellent documentation skills

REQUIRED KNOWLEDGE

• Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch
• Monitoring systems such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc.
• In-depth knowledge of Linux (Red Hat Operating System) concepts and operations in a production environment
• VMware, Web servers, DBMS, Reporting and analytic tools
• Project Management Methodologies
• Advanced PC knowledge including proficiency with MS Outlook, Word, Excel, and PowerPoint

DESIRED KNOWLEDGE

• Knowledge automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPN
• Understanding of high availability server environments
• Hardware and software installation techniques
• Healthcare Information Systems
• Enterprise reporting tools
• DevOps and Agile methodologies related to project delivery, operations, and support
• Ticketing systems such as JIRA and related incident management tools (such as OpsGenie)

TRAVEL REQUIREMENTS & WORKING CONDITIONS:

• 10-80% travel required
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; write; type; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell
• The employee must frequently lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Job Title: Marketplace Manager

Company Overview:

Westfield Outdoors is a leading Indianapolis-based company specializing in durable goods manufacturing and international importing services. Our focus lies in outdoor leisure products, including camping furniture, tents, shelters, backpacks, trekking bags, soft coolers, pet products, baby products, hunting accessories, fishing tackle, and patio furniture. As a global leader in OEM and private-label manufacturing for the outdoor industry, Westfield Outdoors is dedicated to delivering innovative, high-quality durable goods that meet the needs of our customers and end-users.

Position Summary:

The Marketplace Manager is responsible for the day-to-day execution and growth of Westfield Outdoors’ marketplace partners such as Amazon and Walmart Marketplace. This role focuses on maintaining accurate product listings, supporting advertising and promotional execution, monitoring account health, and compiling performance reporting across online marketplaces.

The position serves as a key coordination point between the Bentonville-based Walmart Marketplace team, the Indianapolis marketing, design, and product teams, and international operations partners who administer marketplace programs and execution. The ideal candidate is highly organized, detail-oriented, and comfortable working cross-functionally in a fast-paced, multi-channel environment.

This position is based in-office in Indianapolis, Indiana.

Key Responsibilities:

1. Listing and Catalog Support:

·        Assist in creating, updating, and maintaining product listings across marketplace partners such as Amazon and Walmart Marketplace, including titles, bullet points, descriptions, keywords, and product attributes.

·        Upload product images, enhanced content, A+ or equivalent media provided by the creative and design teams.

·        Monitor listings for errors, suppressions, compliance issues, and data inconsistencies, escalating issues to management as needed.

·        Help maintain accurate product data, including SKUs, pricing, variations, and category placement.

2. Advertising and Promotions Support:

·        Assist with the setup and monitoring of advertising campaigns across Amazon Advertising and Walmart Connect platforms.

·        Track daily and weekly performance metrics such as ACOS, CTR, spend, impressions, and sales, and flag performance concerns or anomalies.

·        Support execution of coupons, deals, seasonal promotions, and retailer-specific programs.

·        Prepare performance summaries and reports to support optimization of advertising budgets and campaign performance.

3. Account Health and Operational Support:

·        Monitor marketplace dashboards for account health notifications, listing warnings, stranded inventory, and fulfillment alerts.

·        Assist with resolving tickets related to listing suppressions, review issues, compliance warnings, or shipment discrepancies.

·        Coordinate with internal supply chain and operations teams to support inventory tracking and fulfillment requirements.

4. Analytics and Reporting:

·         Pull weekly and monthly performance reports from Amazon Seller Central and Walmart Seller Center.

·        Compile reports related to sales trends, keyword performance, promotional results, and competitive activity.

·        Support data entry, dashboard updates, and reporting used for internal reviews and planning discussions.

5. Cross-Functional Coordination:

·        Work closely with marketing, creative, and design teams to request, track, and upload required marketplace assets.

·        Collaborate with customer service teams to monitor customer questions, reviews, and feedback trends.

·        Support sales, trade marketing, and product teams with retailer-specific product details, promotions, and content needs.

·        Help ensure clear communication and alignment between U.S.-based teams and international partners supporting marketplace execution.

Qualifications:

Education and Experience:

·        Bachelor’s degree in Marketing, Business, Communications, or a related field preferred.

·        1–3 years of experience supporting e-commerce marketplaces, digital marketing, or online retail operations preferred.

Skills and Competencies:

·        Familiarity with Amazon Seller Central and Walmart Seller Center platforms preferred.

·        Strong attention to detail and ability to manage multiple tasks and deadlines simultaneously.

·        Proficiency in Microsoft Excel and Google Sheets, with comfort working with performance data and reports.

·        Strong written and verbal communication skills.

·        Ability to work effectively within cross-functional teams, including international partners.

Other Requirements:

·        Self-motivated team player with a strong sense of ownership and accountability.

·        Strong organizational and time management skills.

·        Ability to work in-office in Indianapolis, Indiana.

Why Join Westfield Outdoors?

At Westfield Outdoors, we value innovation, collaboration, and a commitment to excellence. As part of our team, you will gain hands-on experience supporting leading online marketplaces while working alongside experienced professionals across product, marketing, operations, and global sourcing. This role offers meaningful exposure to marketplace execution within a growing, dynamic organization.

Compensation and Benefits:

Westfield Outdoors offers a competitive salary and comprehensive benefits package, including:

·        Health, dental, and vision insurance.

·        Generous paid time off and company holidays.

·        401(k) retirement plan with company match.

·        Opportunities for professional development and career growth.

Application Process:

To apply, please submit your resume detailing your relevant experience and interest in the position. We look forward to learning how you can contribute to the continued success of Westfield Outdoors.

Equal Opportunity Employer:

Westfield Outdoors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation: $20.00/hr

Shift Time(s): 11:00 am

Benefits of Working at Kwenu Logistics LLC:

• Competitive wages, PTO and Seasonal Bonuses
• Tuition reimbursement
• Opportunities for advancement
• Be part of a local business that is making a positive impact on the community

As a Delivery Driver at Kwenu Logistics LLC, you will play a crucial role in ensuring orders are delivered promptly and accurately within the community! You will start and end your day at Amazon Warehouse: DRT8

Delivery Driver Responsibilities:

• Load and unload delivery vehicles with packages to be delivered
• Drive safely, following GPS coordinated route, following all traffic laws
• Deliver products to customers in a professional and courteous manner
• Maintain a clean and organized delivery vehicle
• Report any issues or problems to management immediately

Company Description:

Kwenu Logistics LLC is a locally owned and operated Amazon DSP dedicated to providing exceptional delivery service to our community.

Location Address: DRT8 at 1275 Person Street, Durham NC 27703

Drive with us Apply Today!

Qualifications:

• Valid driver's license and clean driving record
• Ability to lift and carry heavy packages
• Ability to work independently and as part of a team

All your information will be kept confidential according to EEO guidelines.

About Deco Marche

Deco Marche is a technology-enabled logistics and fulfillment powerhouse. We specialize in distribution for all sizes of ecommerce and omnichannel retailers. When you work with us, you’re working with a portfolio that includes:

· E-Commerce Leaders: Amazon & Wayfair

· National Omnichannel Retailers: Home Depot, Target & Walmart

· Furniture Titans: Bob’s Furniture, Rooms To Go, Nebraska Furniture Mart, and Living Spaces

Deco Marche is a leading home décor and accent furniture company with over 5,000 stylish and innovative high-quality home accessories in stock for drop shipping. Products include home décor, sculpture, wall décor, accent furniture, lighting, candle holders, and garden/outdoor. We have distinct brands on over 30 top ecommerce sites. Deco Marche is B-to-B and does not sell to the public on our website but instead sells products to major ecommerce sites and drop ships the orders for them. We pride ourselves on efficiency, accuracy, and providing our partners with the real-time insights they need to win in a competitive market.

Job Description

Responsible for managing and growing multiple ecommerce partners, including customer relationships, product content, supply chain operations, promotions, and merchandising. Self-motivation, analytical talent, and great communication skills are important to succeed in this role.

Responsibilities

· Formulate and execute tactics to drive sales for our products on existing partner ecommerce sites.

· Online merchandising for our digital product catalog, product feeds, product attributes, and variation.

· Help build and variate SKUs on multiple ecommerce partners.

· Reviews website visitor feedback, reviews, and digital analytics to evaluate and optimize product details such as attributes, imagery, and videos to optimize sales online and traffic into stores.

· Translate on-site tests and optimizations into clear and actionable insights through thoughtful data collection, in-depth analysis, sharp observations, smart story-telling, and compelling presentations.

· Supervise an ecommerce customer service and content assistant.

Qualifications

· Bachelor degree or equivalent work experience.

· At least 3 years ecommerce experience selling products on Amazon, Wayfair, Walmart, Target, or Home Depot.

· Understanding what drives volume sales by SKU across many products on high volume ecommerce sites.

· Home décor and furniture experience would be ideal. If a candidate does not have that experience, however, a passion for furniture and home décor is necessary.

· Excellent written and verbal communication.

· Strong analytical and quantitative skills, have a passion for data-driven decision making, thrive on challenges, and have a proven history of successful ecommerce growth.

• · Proficient with Microsoft Office including Excel pivot tables and VLOOKUP.

E-COMMERCE MANAGER

Full-Time | Austin, TX | On-Site

About El Famoso

El Famoso builds the commerce infrastructure behind culture. Based in Austin, we're the behind-the-scenes partner for artists and brands, handling everything from e-commerce and fulfillment to tour operations and customer service. We're growing fast and building the team to match.

The Role

We're hiring an E-Commerce Manager to own the day-to-day operations and growth of our clients' online stores. This role sits at the intersection of store operations, marketing, and platform optimization. You'll be the person making sure stores are running smoothly, products are set up correctly, promotions are executing on time, and that we're always finding smarter ways to drive sales.

This isn't a project management role that happens to touch e-commerce. We need someone who really knows Shopify and online retail, someone who brings real opinions about how stores should be built, optimized, and grown, and who can execute on that vision across a diverse portfolio of artist and brand storefronts. If you're the kind of person who notices a broken shipping config before anyone reports it, has thoughts on why a product page isn't converting, and knows when to push a campaign vs. tweak the SEO, you'll fit right in.

What You'll Do

Store Operations & Optimization

• Manage and maintain client Shopify storefronts end-to-end: product setup, collections, pricing, metadata, shipping configurations, theme customization, and troubleshooting.
• Conduct regular store audits to catch errors, stale content, and compliance issues before they become problems.
• Coordinate product launches, pre-orders, and activations, keeping internal calendars and boards up to date.
• Oversee inventory accuracy across Shopify and ShipHero, working with fulfillment and production to keep stock levels aligned.
• Support multichannel expansion across platforms like Amazon, TikTok Shop, Meta/Facebook, Google Shopping, Faire, and others as client needs grow.
• Support high-volume drops, pre-orders, and tour-driven product launches where speed and accuracy matter.

Marketing & Revenue Growth

• Help plan and execute marketing initiatives that drive store revenue, including email campaigns, paid advertising, SEO, social commerce, and promotions.
• Build and optimize email marketing flows, segmentation, and campaigns using tools like Klaviyo.
• Support paid media efforts across platforms (Meta, Google, TikTok) to drive traffic and conversions.
• Apply SEO best practices and AI-powered tools to improve product listings, descriptions, and store discoverability.
• Track and report on key metrics (conversion rate, AOV, ROAS, email ROI, inventory turnover) and translate data into actionable next steps.

Systems & Process Improvement

• Look for opportunities to automate and streamline recurring workflows across the e-commerce stack.
• Identify opportunities to automate recurring workflows across the e-commerce stack (product setup, tagging, reporting, campaign prep, etc.).

Cross-Department Collaboration

• Partner with Fulfillment, Production, and Customer Service to ensure seamless order flow and product readiness.
• Support client communications alongside Account Managers, relaying updates, flagging issues, and proposing solutions.
• Contribute to department strategy around services, onboarding processes, and client retention.

What You Bring

Required

• 3+ years working hands-on with Shopify or a comparable e-commerce platform. You've built and managed storefronts, not just uploaded products. Theme configuration, shipping setup, and platform troubleshooting should feel natural.
• Marketing experience across at least two of: email marketing, paid advertising, SEO, or social commerce. You understand how to drive traffic, convert it, and report on what's working.
• Comfort across SaaS platforms ( , Slack, Google Workspace, ShipHero) and a genuine interest in using AI and automation to work smarter.
• Data-driven approach. You use metrics to guide decisions, whether it's forecasting inventory, analyzing ad spend, or identifying underperforming products.
• Ability to manage multiple storefronts and priorities without dropping balls. Your boards are clean, your documentation is current, and your follow-through is reliable.

Preferred

• Experience managing multiple brand storefronts with different tones, audiences, and product strategies.
• Familiarity with multichannel selling (Amazon, TikTok Shop, Meta, Google Shopping, Faire) beyond Shopify.
• Hands-on experience with Klaviyo, Shopify Flow, , or similar marketing and automation platforms.
• Background in music, entertainment, or lifestyle merchandise.
• Experience scaling e-commerce operations during high-volume periods (drops, launches, holiday).

Why El Famoso

• Work with iconic brands in music, entertainment, and lifestyle, the kind of products people line up for.
• Manage a diverse portfolio of storefronts, each with its own audience, aesthetic, and strategy. No two days look the same.
• A small, collaborative team where your ideas ship fast and your impact is visible from day one.

Comfy Cubs is seeking an experienced and highly organized E-commerce Manager to oversee and manage our global marketplace operations. This is a full-time, in-house role based in our Miami office. The E-commerce Manager will take ownership of day-to-day marketplace execution while leading an overseas team and ensuring all strategies and SOPs are implemented effectively from start to finish.

This role reports directly to the Managing Partner and plays a key role in maintaining account health, driving growth, and ensuring operational excellence across all marketplaces.

Responsibilities

• Manage and lead a team of approximately 15 overseas employees across customer service, marketplace operations, and data analytics.

• Take SOPs and strategic direction from the Managing Partner and implement them end-to-end with full ownership and accountability.

• Own all day-to-day marketplace operations, ensuring smooth execution and performance across platforms.

• Plan, manage, and forecast deals, promotions, and key sales events.

• Communicate closely with internal teams and department leads to ensure alignment and execution across the company.

• Manage and maintain relationships with marketplace points of contact, while proactively creating new relationships as needed.

• Ensure all marketplace accounts remain compliant, healthy, and in good standing at all times.

• Handle account health escalations, compliance issues, and urgent marketplace-related matters.

• Monitor performance metrics and workflows to ensure nothing falls through the gaps.

Required Skills and Experience

• Minimum of 5 years of experience working with e-commerce marketplaces.

• High-level understanding of Amazon Seller Central and marketplace operations.

• Minimum of 2 years of experience managing a team of 10 or more people.

• Strong organizational skills with the ability to manage multiple priorities simultaneously.

• Excellent written and verbal communication skills.

• Experience interviewing, hiring, and onboarding team members.

• Highly proficient with computers, software tools, and project management platforms.

• Goal-driven, enjoys challenges, and is a strong problem solver.

• Positive attitude with a genuine interest in growth and continuous improvement.

Preferred (Nice to Have)

• Experience working with Amazon Mexico Vendor.

Work Location

This is an in-house, on-site position based in Miami, Florida.

About Comfy Cubs

Comfy Cubs is a baby and nursery brand dedicated to making parents’ lives easier with high-quality, affordable, and beautifully designed products. Our assortment includes baby essentials, furniture, and toys sold across multiple global marketplaces. We value motivated, organized team players who thrive in a fast-paced, growing environment and enjoy taking ownership of their work.