Amazon Remote Careers Org Jobs in Usa
7 positions found
Head of US GTM, Twitch Ads
🏢 Amazon
Salary not disclosed
Twitch is the world’s largest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. Twitch offers brands the opportunity to reach uniquely engaged audiences through Video, Audio, Display advertising and through custom content integration and sponsorships.
We start with the customer and work backwards in everything we do, including in advertising. We believe that advertising, when done well, enhances the customer experience with delightful discovery for consumers and compelling performance for advertisers. The programs we deliver to advertisers enable them to build a unique connection with consumers, from first discovery to loyalty in a unique and compelling way versus any other media platform at scale.
We seek a seasoned leader to join the US, Go-To-Market (GTM) team for the Twitch Ads organization within Amazon. This role will report directly to the Director, Global GTM and Brand Safety and be the US leader for developing the unified go-to-market strategy and strategic execution for advertising solutions across Twitch, propelling us to be the top tier solution in live video advertising. He/she will lead the US team and partner with the broader global team setting the total Twitch Ads strategy.
Key job responsibilities
This is an exciting opportunity to be part of a fast growing and entrepreneurial organization, bringing innovation and growing adoption of Twitch. In particular he/she will:
• Drive the US vision, value proposition, programs, planning, and packaging solutions to grow our GTM approach and across all Amazon Ads video properties.
• Drive adoption of Twitch's advertising offerings, including business management in support of org goals around revenue, product adoption, advertiser maturity advancement, etc.
• Develop the US end-to-end strategy for positioning, pricing, packaging, and planning of Twitch's advertising offerings, alongside sales, product, sponsorships, strategy peers, and One Amazon.
• Aggregate VOC and partner with product teams to drive video solutions for customers and growth for Twitch; produce stack-ranked set of sales priorities, and influence requirements, roadmap decisions and trade-offs.
• Partner with Product, Sponsorships, & Ads Marketing on Video Sales and Marketing narratives.
• Customize the macro strategy to each sales vertical within the US Twitch Ads team.
• Contribute to the US Agency Upfront process for Amazon, as well as all similar annual processes as they relate to Video.
• Drive sales enablement of both current and new products & capabilities.
• Hire, develop and lead a team of GTM leads.
A day in the life
No two days look the same, but here's a glimpse into what leading the US Twitch Ads strategy looks like in practice.
You start your morning reviewing revenue and ad product performance data — spotting a standout result from an initiative you launched a month ago that becomes your team's win story of the week. By mid-morning, you're in a cross-functional sync with the Twitch product teams, shaping the GTM narrative for an upcoming interactive ad format and pushing back on pricing that undervalues Twitch's endemic audience.
Upfront season means your afternoons are spent pressure-testing the Twitch pitch — crafting a story that leads with the hard-to-reach 18–34 audience Twitch uniquely owns, and positioning the platform as a distinct, premium offering alongside Amazon's broader video portfolio.
Between meetings, you're running a sales enablement session with the Account Executive team, walking through objection handling on brand safety and competitive positioning against other video properties. Later, your team surfaces a recurring theme from advertiser conversations: measurement gaps. You draft a product ask and add it to next week's roadmap review.
You close the day reviewing a draft from a GTM team member — adding feedback, making connections, and setting them up for success. The Upfront deck ships tomorrow. You're ready.
About the team
Twitch is one of the more unique publishers. Our team is the single-threaded leader on all Twitch ad products, countries, and ad customer segments. We are responsible for overall Twitch Ads business strategy to fuel long-term growth and innovation – working closely with all sales and product teams across Amazon Ads and building on the foundation already established by integrating Twitch into the broader Amazon Ads organization.- 10+ years of building and leading large teams and working in matrixed operating structures experience
- Bachelor's degree or equivalent
- Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent
- Experience in strategic marketing management and market analysis and demonstrated ability to build and execute a strategy with clear goals and objectives to align to business and service objectives, and support portfolio objectives
- Experience in marketing, brand advertising, media sales, or online advertising and close work with senior advertisers and agency stakeholders
- Experience in developing and executing an analytic vision to solve business-relevant problems
- Experience leading and executing Agency Upfronts.
- Track record of building programs, such as inventive structures and service offerings.- Experience hiring and growing top talent
- Can manage a high volume of requests and competing deadlines
- Experience providing and effectively communicating strategic and tactical recommendations based on data
- Experience delivering results, setting strategy, and running a large volume and high profile business
- Experience communicating results to operations and business leaders
- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , CA, Santa Monica - 193,7 ,000.00 USD annually
USA, NY, New York - 213, ,200.00 USD annually
We start with the customer and work backwards in everything we do, including in advertising. We believe that advertising, when done well, enhances the customer experience with delightful discovery for consumers and compelling performance for advertisers. The programs we deliver to advertisers enable them to build a unique connection with consumers, from first discovery to loyalty in a unique and compelling way versus any other media platform at scale.
We seek a seasoned leader to join the US, Go-To-Market (GTM) team for the Twitch Ads organization within Amazon. This role will report directly to the Director, Global GTM and Brand Safety and be the US leader for developing the unified go-to-market strategy and strategic execution for advertising solutions across Twitch, propelling us to be the top tier solution in live video advertising. He/she will lead the US team and partner with the broader global team setting the total Twitch Ads strategy.
Key job responsibilities
This is an exciting opportunity to be part of a fast growing and entrepreneurial organization, bringing innovation and growing adoption of Twitch. In particular he/she will:
• Drive the US vision, value proposition, programs, planning, and packaging solutions to grow our GTM approach and across all Amazon Ads video properties.
• Drive adoption of Twitch's advertising offerings, including business management in support of org goals around revenue, product adoption, advertiser maturity advancement, etc.
• Develop the US end-to-end strategy for positioning, pricing, packaging, and planning of Twitch's advertising offerings, alongside sales, product, sponsorships, strategy peers, and One Amazon.
• Aggregate VOC and partner with product teams to drive video solutions for customers and growth for Twitch; produce stack-ranked set of sales priorities, and influence requirements, roadmap decisions and trade-offs.
• Partner with Product, Sponsorships, & Ads Marketing on Video Sales and Marketing narratives.
• Customize the macro strategy to each sales vertical within the US Twitch Ads team.
• Contribute to the US Agency Upfront process for Amazon, as well as all similar annual processes as they relate to Video.
• Drive sales enablement of both current and new products & capabilities.
• Hire, develop and lead a team of GTM leads.
A day in the life
No two days look the same, but here's a glimpse into what leading the US Twitch Ads strategy looks like in practice.
You start your morning reviewing revenue and ad product performance data — spotting a standout result from an initiative you launched a month ago that becomes your team's win story of the week. By mid-morning, you're in a cross-functional sync with the Twitch product teams, shaping the GTM narrative for an upcoming interactive ad format and pushing back on pricing that undervalues Twitch's endemic audience.
Upfront season means your afternoons are spent pressure-testing the Twitch pitch — crafting a story that leads with the hard-to-reach 18–34 audience Twitch uniquely owns, and positioning the platform as a distinct, premium offering alongside Amazon's broader video portfolio.
Between meetings, you're running a sales enablement session with the Account Executive team, walking through objection handling on brand safety and competitive positioning against other video properties. Later, your team surfaces a recurring theme from advertiser conversations: measurement gaps. You draft a product ask and add it to next week's roadmap review.
You close the day reviewing a draft from a GTM team member — adding feedback, making connections, and setting them up for success. The Upfront deck ships tomorrow. You're ready.
About the team
Twitch is one of the more unique publishers. Our team is the single-threaded leader on all Twitch ad products, countries, and ad customer segments. We are responsible for overall Twitch Ads business strategy to fuel long-term growth and innovation – working closely with all sales and product teams across Amazon Ads and building on the foundation already established by integrating Twitch into the broader Amazon Ads organization.- 10+ years of building and leading large teams and working in matrixed operating structures experience
- Bachelor's degree or equivalent
- Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent
- Experience in strategic marketing management and market analysis and demonstrated ability to build and execute a strategy with clear goals and objectives to align to business and service objectives, and support portfolio objectives
- Experience in marketing, brand advertising, media sales, or online advertising and close work with senior advertisers and agency stakeholders
- Experience in developing and executing an analytic vision to solve business-relevant problems
- Experience leading and executing Agency Upfronts.
- Track record of building programs, such as inventive structures and service offerings.- Experience hiring and growing top talent
- Can manage a high volume of requests and competing deadlines
- Experience providing and effectively communicating strategic and tactical recommendations based on data
- Experience delivering results, setting strategy, and running a large volume and high profile business
- Experience communicating results to operations and business leaders
- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , CA, Santa Monica - 193,7 ,000.00 USD annually
USA, NY, New York - 213, ,200.00 USD annually
Not Specified
Sr. GTM Lead, Twitch Ads
🏢 Amazon
Salary not disclosed
Twitch is the world’s largest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. Twitch offers brands the opportunity to reach uniquely engaged audiences through Video, Audio, Display advertising and through custom content integration and sponsorships.
We start with the customer and work backwards in everything we do, including in advertising. We believe that advertising, when done well, enhances the customer experience with delightful discovery for consumers and compelling performance for advertisers. The programs we deliver to advertisers enable them to build a unique connection with consumers, from first discovery to loyalty in a unique and compelling way versus any other media platform at scale.
We seek a seasoned professional to join us as Sr. GTM Lead, Twitch. This new role will responsible for developing the unified go-to-market strategy and strategic execution for advertising solutions across all Twitch properties. This is an exciting opportunity to be part of a fast growing and entrepreneurial organization, bringing innovation and growing adoption of Amazon Ads. We are seeking an innovative, creative, analytical and strategic thinker, who is passionate about digital media and the future of Twitch Ads. The ideal candidate enjoys solving complex problems, works effectively with cross-functional teams and thrives in a fast-paced setting that is constantly evolving. This role will be highly visible with senior levels of Amazon and Twitch, and will need to work collaboratively with internal management teams to understand where our relative advantages or risks lie, where new market segments and solutions should be created.
The successful candidate will have a talent for responding effectively to industry direction, customer needs and market positioning. They are comfortable with ambiguity and juggling multiple priorities simultaneously in fast-paced dynamic environment. They possess high levels of creativity, independence, flexibility and attention to detail. In addition, this person will be an unique thinker who can make convincing, information-based arguments.
Key job responsibilities
- Drive the vision and the end-to-end strategy for positioning, pricing, packaging, and planning of Twitch advertising offerings.
- Maintain firm grasp of video, display and social media advertising market and competitive trends to identify and assess opportunities.
- Lead quantitative analysis of demand, including opportunity sizing of both traditional/existing demand channels and emerging/new demand sources.
- Reconcile supply-based budget models with demand-based analyses, in coordination with Finance teams.
- Analyze and recommend trade-offs between price, volume and yield-generating strategies.
- Work with sales teams on enablement and demand generation strategies to achieve revenue and adoption targets.
- Drive growth of Twitch advertising offerings, including business management in support of org goals around revenue, product adoption, advertiser maturity advancement, etc.
- Track quarterly sales pacing (to budget revenue and/or other goals), and recommend adjustments to GTM strategies or tactics as appropriate.
- Produce stack-ranked set of sales priorities to influence product requirements, roadmap decisions and trade-offs.
- Partner with Ads Marketing on customer-facing Video Sales and Marketing narratives.
- Partner with cross-functional leads across the Ads organization to ensure execution of GTM strategies, including tactical week-to-week guidance and support.
- Effective at articulating and presenting complex concepts to cross functional audiences using hard data and metrics to support assumptions.
A day in the life
At Twitch, no two days are the same — and that's exactly the point.
Your morning starts with data. You're tracking quarterly revenue pacing, scanning competitive trends across video, display, and social, and flagging a pricing opportunity your team will pressure-test later in the week.
By mid-morning, you're in a cross-functional sync shaping the GTM narrative for an upcoming ad product launch. You push back on a packaging proposal that doesn't reflect Twitch's unique audience value, back your position with market data, and leave the meeting with alignment and a clear path forward.
Afternoons are where strategy meets execution. You run a sales enablement session with the Account Executive team — walking through positioning, objection handling, and the competitive story against other video services.
You close the day partnering with Ads Marketing to sharpen the customer-facing narrative — making sure the story Twitch tells in market reflects the platform's distinct value: deeply engaged communities, premium live content, and advertising that enhances the experience rather than interrupting it.
It's fast-paced, ambiguous, and constantly evolving. That's what makes it exciting.
About the team
Twitch is one of our most unique publishers. Our team is the single-threaded owner on all Twitch ad products, countries, and customer segments. We are responsible for overall Twitch Ads business strategy to fuel long-term growth and innovation – working closely with all sales and product teams across Amazon Ads and building on the foundation already established by integrating Twitch into the broader Amazon Ads organization.- 5+ years of professional or military experience
- 5+ years of developing, negotiating and executing business agreements experience
- Bachelor's degree
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , NY, New York - 162,7 ,200.00 USD annually
We start with the customer and work backwards in everything we do, including in advertising. We believe that advertising, when done well, enhances the customer experience with delightful discovery for consumers and compelling performance for advertisers. The programs we deliver to advertisers enable them to build a unique connection with consumers, from first discovery to loyalty in a unique and compelling way versus any other media platform at scale.
We seek a seasoned professional to join us as Sr. GTM Lead, Twitch. This new role will responsible for developing the unified go-to-market strategy and strategic execution for advertising solutions across all Twitch properties. This is an exciting opportunity to be part of a fast growing and entrepreneurial organization, bringing innovation and growing adoption of Amazon Ads. We are seeking an innovative, creative, analytical and strategic thinker, who is passionate about digital media and the future of Twitch Ads. The ideal candidate enjoys solving complex problems, works effectively with cross-functional teams and thrives in a fast-paced setting that is constantly evolving. This role will be highly visible with senior levels of Amazon and Twitch, and will need to work collaboratively with internal management teams to understand where our relative advantages or risks lie, where new market segments and solutions should be created.
The successful candidate will have a talent for responding effectively to industry direction, customer needs and market positioning. They are comfortable with ambiguity and juggling multiple priorities simultaneously in fast-paced dynamic environment. They possess high levels of creativity, independence, flexibility and attention to detail. In addition, this person will be an unique thinker who can make convincing, information-based arguments.
Key job responsibilities
- Drive the vision and the end-to-end strategy for positioning, pricing, packaging, and planning of Twitch advertising offerings.
- Maintain firm grasp of video, display and social media advertising market and competitive trends to identify and assess opportunities.
- Lead quantitative analysis of demand, including opportunity sizing of both traditional/existing demand channels and emerging/new demand sources.
- Reconcile supply-based budget models with demand-based analyses, in coordination with Finance teams.
- Analyze and recommend trade-offs between price, volume and yield-generating strategies.
- Work with sales teams on enablement and demand generation strategies to achieve revenue and adoption targets.
- Drive growth of Twitch advertising offerings, including business management in support of org goals around revenue, product adoption, advertiser maturity advancement, etc.
- Track quarterly sales pacing (to budget revenue and/or other goals), and recommend adjustments to GTM strategies or tactics as appropriate.
- Produce stack-ranked set of sales priorities to influence product requirements, roadmap decisions and trade-offs.
- Partner with Ads Marketing on customer-facing Video Sales and Marketing narratives.
- Partner with cross-functional leads across the Ads organization to ensure execution of GTM strategies, including tactical week-to-week guidance and support.
- Effective at articulating and presenting complex concepts to cross functional audiences using hard data and metrics to support assumptions.
A day in the life
At Twitch, no two days are the same — and that's exactly the point.
Your morning starts with data. You're tracking quarterly revenue pacing, scanning competitive trends across video, display, and social, and flagging a pricing opportunity your team will pressure-test later in the week.
By mid-morning, you're in a cross-functional sync shaping the GTM narrative for an upcoming ad product launch. You push back on a packaging proposal that doesn't reflect Twitch's unique audience value, back your position with market data, and leave the meeting with alignment and a clear path forward.
Afternoons are where strategy meets execution. You run a sales enablement session with the Account Executive team — walking through positioning, objection handling, and the competitive story against other video services.
You close the day partnering with Ads Marketing to sharpen the customer-facing narrative — making sure the story Twitch tells in market reflects the platform's distinct value: deeply engaged communities, premium live content, and advertising that enhances the experience rather than interrupting it.
It's fast-paced, ambiguous, and constantly evolving. That's what makes it exciting.
About the team
Twitch is one of our most unique publishers. Our team is the single-threaded owner on all Twitch ad products, countries, and customer segments. We are responsible for overall Twitch Ads business strategy to fuel long-term growth and innovation – working closely with all sales and product teams across Amazon Ads and building on the foundation already established by integrating Twitch into the broader Amazon Ads organization.- 5+ years of professional or military experience
- 5+ years of developing, negotiating and executing business agreements experience
- Bachelor's degree
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , NY, New York - 162,7 ,200.00 USD annually
Not Specified
P
Partner Sales Executive
Salary not disclosed
Theobald Software is a growing technology company specializing in enterprise-grade SAP integration solutions. Our solutions help large organizations unlock more value from their SAP investments by seamlessly connecting data across SAP and non-SAP systems.
As a Partner Sales Executive, you will own revenue growth through strategic technology partnerships with a major focus on Amazon/AWS, Microsoft and other large ISVs or OEMs. You will be developing and executing on business plans, creating qualified pipeline, and driving co-sell opportunities to close. This is a hands-on, commercially focused role that blends partner development with enterprise selling, measured by pipeline, bookings, attach/adoption, and expansion.
Key responsibilities include:
1) Build pipeline and close revenue
- Create and maintain a partner pipeline (stages, next steps, close dates, risks) and run weekly deal reviews
- Lead co-sell motions with partner sellers/presales: discovery, positioning, value proposition, align on action plans and objectives
- Coordinate internal resources (sales engineering, support, product, leadership) to remove blockers and improve win rates
2) Execute partner business plans
- Build a quarterly partner business plan per strategic partner: customer profile, segments, joint value prop, plays, targets, enablement, and forecasting
- Run QBRs and operating cadences with partner leaders to achieve measurable progress
- For AWS specifically, ensure the plan includes Marketplace readiness (listing, packaging, pricing, licensing, reporting) and the ability to transact sales
3) Drive sellable joint offerings
- Identify opportunities to develop joint solutions and architectures that integrate Theobald Software technology into the partners product offerings
- Collaborate with internal teams and the partner contacts to produce field-ready pre-sales and sales assets (positioning, architecture guidance, competitive talk tracks, demos, customer success)
- Ensure offerings are commercially packaged to sell, including the ability to transact via AWS Marketplace
4) Partner enablement and alignment
- Align closely with partner account owners, sales engineers, product owners, to stay on top of partner strategy and customer needs
- Enable partner sellers with value proposition, case studies, training, reference architectures, that increase partner-developed opportunities
- Support partner and customer-facing deal execution, including guidance on Marketplace procurement to reduce friction
Who you are:
- 3 - 5+ years in enterprise software in partner sales, channel/OEM, or BD roles with proven ownership of pipeline and revenue outcomes
- Ability to identify and articulate business benefits of technical solutions and sell to senior stakeholders
- Strong communication, problem resolution, and relationship-building skills in international orgs
- Travel 20 – 30%
Preferred:
- Experience working with AWS or Microsoft in partner role or field co-selling
- Experience with AWS or Azure Marketplace and programs such as ISV-A
- Product / technical knowledge of SAP, data, analytics, integration is a plus
What we offer:
- Competitive base salary and performance-based commissions
- Opportunity to work with enterprise clients and cutting-edge SAP technologies
- Collaborative, dynamic team culture with growth opportunities
- Flexible work options
- Learning and development support
- Competitive benefits including medical/dental coverage, 401K, commuter reimbursement
- Attractive office location in downtown Seattle
Not Specified
Sr. GTM Specialist, Amazon Business, Amazon Ads
🏢 Amazon
Salary not disclosed
At Amazon Advertising, we sit at the intersection of advertising and eCommerce. With millions of customers visiting us every day to find, discover, and buy products, we believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We strive to make advertising relevant so that customers welcome it and advertisers can easily implement it.
The Sales Go-to-Market (SGTM) organization sits squarely between the product teams who make our ad solutions, and the field teams who sell it. Given this team’s unique position within the Ads org, the SGTM organization is often called upon to help drive GTM strategy and organizational change when doing so results in clear benefits for our customers. As a GTM Specialist for Amazon Business Ads, you will join a dedicated global GTM team responsible for Sales Strategy, Demand Generation, supporting new product launches, educating sellers/advertisers on product capabilities and features, and keeping a pulse on advertisers/industry to provide Closed Loop Feedback between product and sales.
Key job responsibilities
- Define and implement regional GTM strategies for our B2B ads vision in partnership with Amazon Business Retail, Product, Marketing, and Sales Marketing.
- Drive strategic vision through leadership documents and contribute to three-year plans.
- Enable and train sales to drive demand, increase product adoption, and accelerate revenue.
- Evangelize our product offerings in market at conferences, as well as agency and client meetings.
- Continuously collect customer feedback to validate demand while working with Product to build and expand our solutions.
- Identify input and output metrics to measure success, and understand underlying trends to shape our demand generation plans.
- Partner with senior business leaders to develop and lead strategy across multiple global sites.
- Effectively communicate the business strategy to all levels of the organization.- 5+ years of developing, negotiating and executing business agreements experience
- 5+ years of professional or military experience
- Bachelor's degree
- Knowledge of publisher ad tech stacks and/or advertising technology
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience explaining complex technical concepts to various business and technical audiences
- Experience presenting to both technical and non-technical executive audiences- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , NY, New York - 162,7 ,200.00 USD annually
The Sales Go-to-Market (SGTM) organization sits squarely between the product teams who make our ad solutions, and the field teams who sell it. Given this team’s unique position within the Ads org, the SGTM organization is often called upon to help drive GTM strategy and organizational change when doing so results in clear benefits for our customers. As a GTM Specialist for Amazon Business Ads, you will join a dedicated global GTM team responsible for Sales Strategy, Demand Generation, supporting new product launches, educating sellers/advertisers on product capabilities and features, and keeping a pulse on advertisers/industry to provide Closed Loop Feedback between product and sales.
Key job responsibilities
- Define and implement regional GTM strategies for our B2B ads vision in partnership with Amazon Business Retail, Product, Marketing, and Sales Marketing.
- Drive strategic vision through leadership documents and contribute to three-year plans.
- Enable and train sales to drive demand, increase product adoption, and accelerate revenue.
- Evangelize our product offerings in market at conferences, as well as agency and client meetings.
- Continuously collect customer feedback to validate demand while working with Product to build and expand our solutions.
- Identify input and output metrics to measure success, and understand underlying trends to shape our demand generation plans.
- Partner with senior business leaders to develop and lead strategy across multiple global sites.
- Effectively communicate the business strategy to all levels of the organization.- 5+ years of developing, negotiating and executing business agreements experience
- 5+ years of professional or military experience
- Bachelor's degree
- Knowledge of publisher ad tech stacks and/or advertising technology
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience explaining complex technical concepts to various business and technical audiences
- Experience presenting to both technical and non-technical executive audiences- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , NY, New York - 162,7 ,200.00 USD annually
Not Specified
Performance Ops Specialist II, Delivery Feedback and Insights
🏢 Amazon
Salary not disclosed
The NA Delivery Service Partner (DSP) Performance Org exists to drive accountability, quality, and safety across Amazon's last mile delivery network. Our mission is to ensure that our Delivery Service Partners consistently raise the bar on customer experience and delivery quality, while actively protecting the health of the network and mitigating risk to Amazon and the communities we serve.
The DSP Performance Ops team serves as the operational backbone for multiple high-impact programs across the Delivery Service Partner and Last Mile organization. We provide these programs with operational support, including case management, high-judgment investigations, data analysis, and process improvement. Our program partners include, but are not limited to: DA Focus, Service Level Standards (SLS) Scorecard, On Road Conduct & Safety (ORCAS), DSP Relations, High Severity Incidents, and LMAQ.
As a Performance Ops Specialist, you will be an individual contributor operating at the intersection of operations, investigations, and cross-functional partnership. In this role, you will conduct complex, high-judgment investigations and data-driven research that directly inform consequential decisions affecting DSPs and Delivery Associates across the network. You will identify systemic process gaps, contribute to SOP development/refinement, and collaborate with Operations and Program Managers to implement scalable, lasting solutions. This requirements of this role demand the ability to manage ambiguity with confidence, balance competing priorities with sound judgment, and operate with a high degree of ownership — making it an ideal opportunity for someone who thrives in a fast-paced, high-stakes environment where their work has direct and visible impact.
Key job responsibilities
- Executes high-judgment case investigations in accordance with established Standard Operating Procedures (SOPs), leveraging multiple Amazon internal tools to conduct thorough, accurate, and timely decision-making across supported programs.
- Performs root cause analysis and data-driven deep dives to surface systemic trends, identify process inefficiencies, and develop actionable recommendations for continuous improvement.
- Proactively identifies and escalates recurring issues, pain points, and operational risks to the appropriate stakeholders, ensuring timely resolution and visibility at the right levels of the organization.
- Builds and maintains strong collaborative relationships with Operations Managers and Program Manager partners, driving alignment on process changes, surfacing operational pain points, and co-developing solutions that balance scope, capacity, and impact.
- Leads and contributes to ongoing projects focused on SOP improvements, training enhancements, and technology implementation, ensuring initiatives are executed with rigor and delivered on time.
- Prepares and presents operational call-outs, findings, and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
- Partners with cross-functional stakeholders across the Last Mile organization to operationally support programs that enable DSPs and Delivery Associates to perform safely and successfully.
- Applies broad, strategic thinking across the Last Mile space to develop holistic, scalable solutions that address both immediate operational needs and longer-term program health.
A day in the life
On any given day, a successful Performance Ops Specialist can expect to engage with a wide range of internal and external stakeholders in service of shared business goals. Peers, program managers, and senior leaders will look to you as a subject matter resource — someone who brings both operational depth and sound business judgment to every interaction.
You will spend meaningful time deep-diving into the most sensitive and complex cases in the queue — those that carry the highest risk to our business, our DSP partners, and the customers we serve. Beyond case work, you will have the opportunity to lead and participate in cross-functional meetings, manage projects that carry real ambiguity, and deliver structured communications across the organization. No two days look exactly alike, and the ability to shift fluidly between focused investigative work and broader strategic conversations is what sets the most effective specialists apart.
About the team
The Delivery Feedback and Insights (DFI) team is the operational backbone of Amazon's last mile accountability and safety programs. We partner with high-impact programs — including DA Focus, SLS, ORCAS, DSP Relations, and High Severity Incidents — to deliver expert case management, high-judgment investigations, and data-driven process improvement at scale.
Our team is built on a culture of ownership, continuous improvement, and cross-functional collaboration. We move fast, think big, and hold ourselves to a high bar — because the decisions we make directly affect DSPs, Delivery Associates, and the customers they serve. If you thrive in a dynamic environment where your work has real, visible impact, you'll find a home here.- Bachelor's degree or equivalent, or 2+ years of Amazon (Blue Badge/FTE) experience
- - Proficiency with Microsoft Office tools including Word, Excel, OneNote, and Outlook
- Experience with Salesforce or an equivalent case management platform (1+ years preferred)
- Demonstrated ability to multi-task effectively while maintaining high standards of quality and accuracy
- 1+ years of experience in performance metrics analysis, process improvement, or lean/continuous improvement methodologies
- Experience in Safety, Risk Management, or investigative work, with a demonstrated track record of critical thinking and sound judgment
- Intermediate to advanced proficiency in Microsoft Excel, including pivot tables, data analysis functions, and reporting
- Prior experience conducting formal investigative work in an operational or compliance context is strongly preferred- Experience with SQL, programming and Excel VBA
- 1+ years of work experience directly involving DSPs, Delivery Associates, and/or Last Mile Operations
- Prior experience conducting formal investigative work in an operational or compliance context
- Proficiency in a second language — French, Portuguese, Spanish, German, Dutch, or Italian.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , TN, Nashville - 16. USD hourly
The DSP Performance Ops team serves as the operational backbone for multiple high-impact programs across the Delivery Service Partner and Last Mile organization. We provide these programs with operational support, including case management, high-judgment investigations, data analysis, and process improvement. Our program partners include, but are not limited to: DA Focus, Service Level Standards (SLS) Scorecard, On Road Conduct & Safety (ORCAS), DSP Relations, High Severity Incidents, and LMAQ.
As a Performance Ops Specialist, you will be an individual contributor operating at the intersection of operations, investigations, and cross-functional partnership. In this role, you will conduct complex, high-judgment investigations and data-driven research that directly inform consequential decisions affecting DSPs and Delivery Associates across the network. You will identify systemic process gaps, contribute to SOP development/refinement, and collaborate with Operations and Program Managers to implement scalable, lasting solutions. This requirements of this role demand the ability to manage ambiguity with confidence, balance competing priorities with sound judgment, and operate with a high degree of ownership — making it an ideal opportunity for someone who thrives in a fast-paced, high-stakes environment where their work has direct and visible impact.
Key job responsibilities
- Executes high-judgment case investigations in accordance with established Standard Operating Procedures (SOPs), leveraging multiple Amazon internal tools to conduct thorough, accurate, and timely decision-making across supported programs.
- Performs root cause analysis and data-driven deep dives to surface systemic trends, identify process inefficiencies, and develop actionable recommendations for continuous improvement.
- Proactively identifies and escalates recurring issues, pain points, and operational risks to the appropriate stakeholders, ensuring timely resolution and visibility at the right levels of the organization.
- Builds and maintains strong collaborative relationships with Operations Managers and Program Manager partners, driving alignment on process changes, surfacing operational pain points, and co-developing solutions that balance scope, capacity, and impact.
- Leads and contributes to ongoing projects focused on SOP improvements, training enhancements, and technology implementation, ensuring initiatives are executed with rigor and delivered on time.
- Prepares and presents operational call-outs, findings, and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
- Partners with cross-functional stakeholders across the Last Mile organization to operationally support programs that enable DSPs and Delivery Associates to perform safely and successfully.
- Applies broad, strategic thinking across the Last Mile space to develop holistic, scalable solutions that address both immediate operational needs and longer-term program health.
A day in the life
On any given day, a successful Performance Ops Specialist can expect to engage with a wide range of internal and external stakeholders in service of shared business goals. Peers, program managers, and senior leaders will look to you as a subject matter resource — someone who brings both operational depth and sound business judgment to every interaction.
You will spend meaningful time deep-diving into the most sensitive and complex cases in the queue — those that carry the highest risk to our business, our DSP partners, and the customers we serve. Beyond case work, you will have the opportunity to lead and participate in cross-functional meetings, manage projects that carry real ambiguity, and deliver structured communications across the organization. No two days look exactly alike, and the ability to shift fluidly between focused investigative work and broader strategic conversations is what sets the most effective specialists apart.
About the team
The Delivery Feedback and Insights (DFI) team is the operational backbone of Amazon's last mile accountability and safety programs. We partner with high-impact programs — including DA Focus, SLS, ORCAS, DSP Relations, and High Severity Incidents — to deliver expert case management, high-judgment investigations, and data-driven process improvement at scale.
Our team is built on a culture of ownership, continuous improvement, and cross-functional collaboration. We move fast, think big, and hold ourselves to a high bar — because the decisions we make directly affect DSPs, Delivery Associates, and the customers they serve. If you thrive in a dynamic environment where your work has real, visible impact, you'll find a home here.- Bachelor's degree or equivalent, or 2+ years of Amazon (Blue Badge/FTE) experience
- - Proficiency with Microsoft Office tools including Word, Excel, OneNote, and Outlook
- Experience with Salesforce or an equivalent case management platform (1+ years preferred)
- Demonstrated ability to multi-task effectively while maintaining high standards of quality and accuracy
- 1+ years of experience in performance metrics analysis, process improvement, or lean/continuous improvement methodologies
- Experience in Safety, Risk Management, or investigative work, with a demonstrated track record of critical thinking and sound judgment
- Intermediate to advanced proficiency in Microsoft Excel, including pivot tables, data analysis functions, and reporting
- Prior experience conducting formal investigative work in an operational or compliance context is strongly preferred- Experience with SQL, programming and Excel VBA
- 1+ years of work experience directly involving DSPs, Delivery Associates, and/or Last Mile Operations
- Prior experience conducting formal investigative work in an operational or compliance context
- Proficiency in a second language — French, Portuguese, Spanish, German, Dutch, or Italian.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , TN, Nashville - 16. USD hourly
Not Specified
C
Chief of Staff
Salary not disclosed
Company Description
CommunityConnectLabs (CCL) is a mission-driven technology organization that helps governments and nonprofits reach, serve, and empower marginalized communities. Our platform delivers accessible, mobile-first communication and AI tools to improve access to public services—from Medicaid and SNAP enrollment to elections, business licensing, and workforce development. With a focus on SMS, IVR, and AI automation, we help public agencies deliver critical services more effectively, equitably, and at scale. We’ve supported over 10 million people across the U.S. and are recognized by , Amazon, Service to the Citizen, and New Media Ventures for our social impact innovation.
Chief of Staff - CommunityConnect Labs
The Chief of Staff will be a strategic partner to the executive leadership, with a deep understanding of technology and professional services. The ideal candidate will bring hands-on experience in managing complex technology projects, operational improvements, and client-facing services, ensuring alignment between executive priorities and team execution.
Key Responsibilities
- Serve as a trusted advisor to the CEO, supporting strategic planning and operational execution for software and professional services initiatives.
- Lead cross-functional projects, including product development, system integrations, and service delivery enhancements, with a focus on SMS, chatbot, and case management platforms.
- Act as a liaison between engineering, product, sales, and support teams to ensure seamless coordination and delivery of technology solutions.
- Manage executive communications, prepare leadership briefings, and facilitate strategic discussions with stakeholders.
- Oversee internal processes, identifying opportunities to improve efficiency, scalability, and quality of service delivery.
- Guide the implementation of new technology solutions and professional services, ensuring alignment with business goals and client requirements.
- Track key performance indicators and provide actionable insights to drive organizational growth and operational excellence.
- Support the leadership team in scaling the organization, managing change, and adapting to rapid technological advancements.
Qualifications
- 10+ years of experience in technology, SaaS, or professional services, with a proven track record in project management, operations, or strategic roles.
- Experience with managing technology teams, product launches, or service delivery projects within a fast-paced environment.
- Background in B2B software
- Background in Consulting Services or Professional Implementation Services
- Exceptional communication, leadership, and organizational skills, with the ability to influence and inspire cross-functional teams.
- Familiarity with operational metrics, data reporting, and process improvement methodologies.
- Advanced degree is preferred
Preferred Skills
- Proven success in technology-driven companies or professional services firms.
- Experience with scaling technology solutions, managing client relationships, and driving innovation.
- Deep understanding of SaaS, API integrations, and data analytics/reporting.
Not Specified
Principal Customer Success Specialist - GenAI, AWS Specialist and Partner Organization
🏢 Amazon
Salary not disclosed
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the architectural and customer success strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
IMPORTANT NOTE: This role requires extensive experience leading enterprise-wide AI transformation initiatives. While valuable, experience as an AI practitioner (e.g., data scientist, ML engineer, AI researcher) without strategic transformation leadership experience does not meet the requirements for this position.
As a Principal Customer Success Specialist GenAI within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence org, you will define and lead enterprise adoption strategies and drive measurable customer business value realization for AWS generative AI services across the organization. You will identify strategic opportunities from the customer backwards, architect complex solutions, and leverage your insights to create and scale frameworks, programs, and playbooks that enable AWS teams and partners to unlock transformational value for customers through optimal adoption of AWS generative AI services at enterprise scale. This role combines level-400 AWS Gen AI technical expertise, strategic vision, and operational excellence to create industry-leading mechanisms and assets that fundamentally transform how AWS and our partners deliver customer success.
You will establish and maintain knowledge of AWS's Generative AI services and relevant cross-functional areas to build strategic relationships with senior leadership, field teams, and customers. By defining the adoption strategy for Generative AI technologies, you will play a pivotal role in propelling AWS's revenue growth while helping customers lead the industry in a rapidly evolving technological landscape. You embody learn & be curious to shape AWS' Gen AI strategy and the services we offer to accelerate adoption. You lead compelling executive conversations on the transformational possibilities of generative AI and data, while also being capable of guiding our customers in determining which strategic capabilities to implement for their enterprise-wide use-cases. You can articulate the "why" and "what" of generative AI use case and technical solutions at a 300-level, with the detailed "how" being provided by solution architects.
Key job responsibilities
Strategic customer engagement:
- Lead engagement with C-suite and senior leadership to understand their strategic vision and challenges; design and deliver executive-level workshops and transformation programs to accelerate enterprise-wide adoption.
- Define and orchestrate comprehensive success strategies aligned with customer's enterprise adoption roadmap and long-term business objectives for respective service domain.
- Architect complex, multi-faceted solutions to address strategic opportunities and lead AWS's partners to architect, implement and drive adoption at scale.
- Create and scale enterprise-wide customer success programs through respective service domain teams and partner success team.
- Drive executive alignment and stakeholder commitment for transformation initiatives and customer advocacy programs across the organization.
Adoption program development:
- As an adoption thought leader, establish industry standards, best practices documentation, implementation frameworks, and transformation playbooks to be applied across multiple service domains.
- Define and implement adoption metrics and analytics frameworks to measure effectiveness and drive continuous improvement.
- Create governance and operating models for sustainable adoption at enterprise scale across domains.
Customer success management:
- Define customer health frameworks and proactively address systemic risks or adoption barriers to customer business value realization.
- Lead customer advocacy through executive-level success story development and advocacy program leadership.
Product feedback loop:
- Synthesize and communicate strategic customer insights and requirements to Product and Go-To-Market leadership teams.
- Identify emerging trends in customer needs and industry direction to influence product roadmaps and innovation.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.- 8+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience
- Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- Bachelor's degree in mathematics, engineering, statistics, computer science or a related field, or equivalent experience as a senior product leader
- 10+ years in the technology industry with progressive leadership in customer success or in go-to-market roles, or management consulting serving high-tech clients on go-to-market transformation
- Deep understanding of Enterprise Software Development Life Cycle and organizational transformation- Experience implementing AWS/cloud services
- Master's degree, or a PhD and experience building machine learning models or developing algorithms for business application
- Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
- Proven track record driving AWS cloud computing or SaaS adoption at enterprise scale, with significant experience in GenAI/AI implementations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , CA, San Francisco - 210,2 ,300.00 USD annually
USA, WA, Seattle - 182,8 ,300.00 USD annually
IMPORTANT NOTE: This role requires extensive experience leading enterprise-wide AI transformation initiatives. While valuable, experience as an AI practitioner (e.g., data scientist, ML engineer, AI researcher) without strategic transformation leadership experience does not meet the requirements for this position.
As a Principal Customer Success Specialist GenAI within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence org, you will define and lead enterprise adoption strategies and drive measurable customer business value realization for AWS generative AI services across the organization. You will identify strategic opportunities from the customer backwards, architect complex solutions, and leverage your insights to create and scale frameworks, programs, and playbooks that enable AWS teams and partners to unlock transformational value for customers through optimal adoption of AWS generative AI services at enterprise scale. This role combines level-400 AWS Gen AI technical expertise, strategic vision, and operational excellence to create industry-leading mechanisms and assets that fundamentally transform how AWS and our partners deliver customer success.
You will establish and maintain knowledge of AWS's Generative AI services and relevant cross-functional areas to build strategic relationships with senior leadership, field teams, and customers. By defining the adoption strategy for Generative AI technologies, you will play a pivotal role in propelling AWS's revenue growth while helping customers lead the industry in a rapidly evolving technological landscape. You embody learn & be curious to shape AWS' Gen AI strategy and the services we offer to accelerate adoption. You lead compelling executive conversations on the transformational possibilities of generative AI and data, while also being capable of guiding our customers in determining which strategic capabilities to implement for their enterprise-wide use-cases. You can articulate the "why" and "what" of generative AI use case and technical solutions at a 300-level, with the detailed "how" being provided by solution architects.
Key job responsibilities
Strategic customer engagement:
- Lead engagement with C-suite and senior leadership to understand their strategic vision and challenges; design and deliver executive-level workshops and transformation programs to accelerate enterprise-wide adoption.
- Define and orchestrate comprehensive success strategies aligned with customer's enterprise adoption roadmap and long-term business objectives for respective service domain.
- Architect complex, multi-faceted solutions to address strategic opportunities and lead AWS's partners to architect, implement and drive adoption at scale.
- Create and scale enterprise-wide customer success programs through respective service domain teams and partner success team.
- Drive executive alignment and stakeholder commitment for transformation initiatives and customer advocacy programs across the organization.
Adoption program development:
- As an adoption thought leader, establish industry standards, best practices documentation, implementation frameworks, and transformation playbooks to be applied across multiple service domains.
- Define and implement adoption metrics and analytics frameworks to measure effectiveness and drive continuous improvement.
- Create governance and operating models for sustainable adoption at enterprise scale across domains.
Customer success management:
- Define customer health frameworks and proactively address systemic risks or adoption barriers to customer business value realization.
- Lead customer advocacy through executive-level success story development and advocacy program leadership.
Product feedback loop:
- Synthesize and communicate strategic customer insights and requirements to Product and Go-To-Market leadership teams.
- Identify emerging trends in customer needs and industry direction to influence product roadmaps and innovation.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.- 8+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience
- Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- Bachelor's degree in mathematics, engineering, statistics, computer science or a related field, or equivalent experience as a senior product leader
- 10+ years in the technology industry with progressive leadership in customer success or in go-to-market roles, or management consulting serving high-tech clients on go-to-market transformation
- Deep understanding of Enterprise Software Development Life Cycle and organizational transformation- Experience implementing AWS/cloud services
- Master's degree, or a PhD and experience building machine learning models or developing algorithms for business application
- Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
- Proven track record driving AWS cloud computing or SaaS adoption at enterprise scale, with significant experience in GenAI/AI implementations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , CA, San Francisco - 210,2 ,300.00 USD annually
USA, WA, Seattle - 182,8 ,300.00 USD annually
Not Specified
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