Test Security Specialist

Test Security Specialist (3 Openings)

Location: Remote (closest to EST)

Mode: this is a true, temporary assignment covering peak time (test administration and a leave)

Profile: Experience service/analytics person who has proven experience in investigations, compliance, test security, fraud prevention, risk management, or casework in a regulated environment. Ideal to have call center exposure and investigations experience. Will manage 1500-2000 cases - initially via phone that translates to email and outbound communications as cases mature.

Rate: $45/HR ON W2 Benefits

About the Opportunity

As a Test Security Specialist focused on AP Investigations, you will lead investigations into AP test

security incidents and score validity concerns. You will manage cases end to end by reviewing and

synthesizing evidence such as statistical indicators, test day reports, plagiarism findings, AI-related

reports, and any available supporting documentation or physical evidence. You will apply Client

policies and legal requirements to reach clear, well-supported determinations, including whether

evidence supports score cancellation.

You will also communicate professionally with students, parents, and student representatives, including attorneys, counselors, and educators, to ensure timely case resolution and consistent, accurate policy explanation. This role requires strong judgment, attention to detail, and the ability to manage sensitive situations with fairness and discretion.

In this role, you will:

Case Management (65%)

• Own AP investigation cases end to end from intake through final determination and closure,

ensuring each case is handled thoroughly, consistently, and within required timelines.

• Triage and scope cases by identifying allegation type, applicable policy, key evidence needs, and

any immediate risks or deadlines.

• Collect, review, and synthesize evidence including statistical indicators, test day

documentation, proctor and coordinator reports, seating and timing details (when available),

plagiarism findings, AI-related reports, and any supporting materials submitted by stakeholders.

• Analyze patterns and irregularities using investigative reasoning and data review techniques to

determine whether observed signals are consistent with policy-defined misconduct or score

validity concerns.

• Document investigative work clearly and completely in the case management system, including

evidence summaries, rationale, decision points, and recommended outcomes, to ensure audit?ready and defensible case files.

• Develop case recommendations that align to policy and evidentiary standards, and collaborate

with team leads and peers as needed on complex or high-risk determinations.

• Coordinate cross-functional work with internal partners and external vendors to obtain

evidence, validate reports, and resolve open questions, while protecting confidentiality and

sensitive data.

• Track and report case metrics such as status, aging, throughput, and outcomes, and surface

trends, recurring issues, or process gaps to leadership.

• Support continuous improvement by identifying opportunities to refine workflows, templates,

documentation standards, and investigation playbooks to improve speed, consistency, and

quality.

Customer Service (35%)

• Communicate professionally and empathetically with students, parents, educators, and

student representatives about cases under review, including what is being reviewed, what

evidence is considered, and what steps occur next.

• Draft clear written correspondence that accurately reflects policy, process, and case status,

using a tone appropriate for sensitive situations and escalated concerns.

• Conduct phone calls and written follow-ups to gather additional context, clarify

documentation, and resolve stakeholder questions while maintaining confidentiality and

neutrality.

• Maintain detailed communication records so all stakeholder interactions, requests, and

responses are captured consistently and are easy to reference during review or escalation.

• De-escalate sensitive situations by explaining policies and outcomes diplomatically, setting

expectations, and escalating to leadership or legal partners when needed.

• Help ensure timely resolution by meeting response standards, managing follow-ups, and

keeping cases moving forward without sacrificing quality or policy alignment.

About You

Success Measures

Success in this role will be evaluated by:

• Case throughput and timeliness: Managing an assigned caseload and moving cases from intake

to closure within established timelines, including increased volume during peak periods. Where

applicable, meeting productivity expectations aligned to case complexity and seasonality.

• Quality and audit readiness: Producing complete, accurate, and well-organized case files with

clear evidence summaries and documented rationale that meet audit and documentation

standards.

• SLA adherence: Meeting response and follow-up expectations for stakeholder communications

and internal milestones, including timely documentation of interactions and next steps.

• Decision consistency: Applying policies and evidentiary standards consistently across cases and

escalating complex, high-risk, or ambiguous matters appropriately.

• Stakeholder experience: Communicating clearly and professionally, setting expectations, and

resolving cases with fairness and respect, including effective de-escalation when needed.

• Operational contribution: Identifying recurring issues, trends, and process improvements that

strengthen investigation quality, consistency, and efficiency.