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Role: React Native Lead / Mobile Architect (Mobility)

Location: Framingham, MA (Hybrid)

Job Type: Contract

High Priority

Job Overview:

We are seeking an experienced React Native Lead / Mobile Architect to provide technical leadership and oversee mobile engineering operations. The ideal candidate will define and drive the mobile architecture strategy while leading the design and development of scalable, high-performance mobile applications.

This role requires deep expertise in React Native, TypeScript, and Native iOS integration, along with experience building production-grade applications delivered to both the Apple App Store and Google Play Store.

Key Responsibilities

• Provide technical leadership and oversee daily mobile engineering operations.
• Define and drive the mobile architecture strategy aligned with business objectives.
• Lead the design and development of scalable, high-performance mobile applications using React Native and TypeScript.
• Architect modular, reusable component systems and scalable state management solutions (Redux, Zustand, Context API).
• Design mobile navigation, routing, and deep linking strategies using React Navigation or Expo Router.
• Implement secure authentication flows including OAuth, OIDC, PKCE, biometrics, secure storage, and token lifecycle management.
• Integrate native iOS (Swift) and Android (Kotlin) modules for SDKs such as payments, fraud detection, analytics, push notifications, and device security.
• Optimize mobile applications for performance, startup time, bundle size, memory usage, rendering performance, and offline caching.
• Establish and manage CI/CD pipelines for mobile applications using tools such as Fastlane, EAS Build, App Store Connect, and Google Play Console.
• Lead release management, versioning strategy, and store compliance processes.
• Ensure adherence to mobile security best practices, privacy compliance, and accessibility standards.
• Collaborate with backend teams to define API contracts and optimize mobile-backend interactions.
• Champion automated testing and code quality using Jest, React Native Testing Library, and Detox.
• Mentor engineers and promote a culture of ownership, craftsmanship, and continuous improvement.
• Participate in architecture reviews and roadmap planning for long-term mobile platform scalability.

What You Bring to the Table

• Strong hands-on experience building production-grade applications using React Native and TypeScript.
• Deep understanding of the Expo ecosystem, including EAS, OTA updates, and build pipelines.
• Expertise in mobile architecture patterns such as Clean Architecture, MVVM, and modular architectures.
• Experience integrating native iOS (Swift) and Android (Kotlin) modules into React Native applications.
• Strong understanding of mobile app lifecycle, memory management, threading, and performance optimization.
• Experience implementing push notifications, deep linking, analytics SDKs, and mobile security frameworks.
• Familiarity with authentication frameworks including OIDC, OAuth, and PKCE.
• Experience with REST or GraphQL API integrations, network resiliency, and offline-first design.
• Strong knowledge of mobile DevOps, CI/CD pipelines, and release governance.
• Experience working in Agile development environments and collaborating with cross-functional teams.
• Ability to balance hands-on development with architectural leadership.

Basic Qualifications and Experience:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 10+ years of software development experience.
• 6+ years of hands-on mobile development experience.
• 4+ years leading React Native applications in production environments.
• Proven experience delivering mobile applications to the Apple App Store and Google Play Store.
• Experience working with cloud-based backends such as AWS, Azure, or GCP.
• Strong experience with CI/CD pipelines, automated testing, and DevOps best practices.
• Demonstrated technical leadership and mentorship experience.
• Strong analytical and problem-solving skills with the ability to make strategic architectural decisions.

Mandatory Skills

• React Native
• Native iOS (Swift)

Preferred Skills

• TypeScript
• Android (Kotlin)
• Expo / EAS
• Redux / Zustand
• CI/CD (Fastlane, App Store Connect, Google Play Console)

Job Description

Salesforce Field Service Lightning (FSL) Architect

Must Have Technical/Functional Skills

• Deep knowledge of Salesforce Field Service Lightning (FSL) architecture, configuration, and best practices

• Strong experience in Service Cloud, Lightning Components, and Salesforce Platform

• Expertise in FSL data model, work order management, service appointments, resource scheduling, and dispatcher console

• Hands-on experience with FSL Mobile App and offline capabilities

• Proficiency in Apex, Visualforce, Lightning Web Components (LWC), and integration using REST/SOAP APIs

• Understanding of Salesforce security model, sharing rules, and role hierarchy

• Experience with third-party integrations (ERP, GIS, telematics)

• Strong knowledge of deployment tools (Change Sets, ANT, SFDX) and CI/CD processes

• Familiarity with Salesforce best practices, Governor Limits, and performance optimization

Roles & Responsibilities

• Design and implement end-to-end FSL solutions aligned with business requirements

• Collaborate with stakeholders to gather requirements, define technical architecture, and create solution blueprints

• Lead FSL configuration, including service territories, skills, operating hours, and optimization rules

• Develop and maintain custom components using Apex and Lightning frameworks

• Ensure data integrity, security compliance, and system scalability

• Provide technical leadership to development teams and guide them on FSL best practices

• Conduct code reviews, performance tuning, and quality assurance

• Manage integration with external systems and ensure seamless data flow

• Support UAT, training, and post-go-live activities

• Stay updated on Salesforce releases and recommend enhancements

Education

Bachelors

Redress Compliance is an independent software licensing and cloud advisory firm. We help global enterprises reduce costs, mitigate compliance risks, and negotiate better outcomes with vendors including Oracle, Microsoft, IBM, SAP, Salesforce, ServiceNow, and Workday. We are Gartner recommended, vendor independent, and have delivered 500+ client engagements across North America, EMEA, APAC, and Latin America. We are scaling our delivery team and building out the analytical backbone that supports every client engagement.

Role Description

This is a hands on licensing analysis role. You will be responsible for conducting software baselines, effective licence positions (ELPs), compliance assessments, and deployment analyses across multiple vendor estates. Your core vendors will be Microsoft, VMware (Broadcom), Autodesk, and Adobe. Experience with Oracle, IBM, SAP, or ServiceNow is a strong plus and will expand the engagements you work on.

You will work alongside our senior consultants and founders, providing the detailed data work and analysis that underpins our advisory, negotiation, and audit defence engagements. This is not a strategy or sales role. It is the analytical engine room where accuracy, thoroughness, and speed directly drive client outcomes.

Day to day, you will:

• Build and maintain software baselines and ELPs across Microsoft, VMware, Autodesk, and Adobe estates
• Collect, normalise, and reconcile deployment data from client environments (SCCM, MECM, vCenter, Adobe Admin Console, Autodesk Account, and similar tools)
• Map deployed software against entitlements, contracts, and licence agreements to identify compliance gaps and optimisation opportunities
• Produce client ready reports that clearly present licensing positions, risks, and recommendations
• Support audit defence engagements by preparing detailed compliance documentation and counter positions
• Assist with Vendor Shield subscriber quarterly reviews by maintaining up to date licensing positions across covered vendors
• Track vendor programme changes, metric updates, and licensing model shifts for your covered vendors
• Collaborate with senior consultants on multi vendor engagements, contributing analysis across the full vendor estate

Qualifications

• 3+ years of experience in software licensing analysis, software asset management (SAM), or licence compliance
• Demonstrated ability to build ELPs and software baselines for at least two of the following: Microsoft, VMware/Broadcom, Autodesk, Adobe
• Hands on experience with deployment discovery tools (SCCM/MECM, vCenter, Snow, Flexera, ServiceNow SAM, or similar)
• Strong Excel and data manipulation skills. You will be working with large datasets daily
• Understanding of common licensing models (per user, per device, per core, subscription, named user, concurrent)
• Detail oriented and methodical. Errors in baselines create real compliance risk for clients
• Comfortable working remotely and managing multiple concurrent deliverables with clear deadlines
• Good written communication. You will need to explain technical findings in plain language for client audiences
• Experience with Oracle, IBM, SAP, or ServiceNow licensing is a valuable plus
• SAM related certifications (CSAM, ITIL, or vendor specific) are welcome but not required

What makes this role different

At most SAM practices you run the same tool report on repeat. Here you are working on live advisory and negotiation engagements where your analysis directly shapes multi million dollar licensing decisions. You will see the commercial impact of your work, not just file reports into a queue. You are joining a small, high calibre team with direct access to the founders and senior consultants, and you will build deep expertise across multiple vendors rather than being siloed into one.

Associate Director of Communications Systems

Arlington, VA (On-Site)

About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!

Overview

Ennoble Care is seeking an Associate Director of Communications Systems to own our Dialpad and Zoho CRM platforms end to end—from day-to-day administration to the analytics that drive operational decisions for clinical leadership and the C-suite.

This is not just a systems administration role. You'll inherit active automation projects in Zoho (workflow rules, field permissions, validation logic, cross-module integrations) and a growing analytics practice around Dialpad call data (transfer acceptance rates, queue performance, agent productivity). You'll be expected to build on both—and you'll have AI tools at your disposal to do it. We're actively using AI to automate workflows, analyze call data, and eliminate manual processes across both platforms. You'll be expected to leverage these tools to move faster than a traditional admin ever could.

You'll report directly to the CIO and have regular visibility with the COO and executive leadership. This position is on-site at our Arlington, VA corporate headquarters.

Key Responsibilities

Dialpad Administration & Analytics (~610 users across 15+ offices and 11 states)

• Manage user provisioning/deprovisioning, license management (Connect vs Contact Center), number assignment, and extensions

• Configure and optimize call routing, IVR structures, queues, and office/department setup

• Build and maintain performance dashboards for clinical operations leadership—transfer acceptance rates (warm vs cold), queue performance, agent productivity, ring timeout analysis, voicemail detection

• Leverage AI tools to automate call data analysis, anomaly detection, and recurring reporting

• Track and report on KPIs weekly: call answer rate, abandon rate, average speed to answer, queue wait time

• Conduct root cause analysis when performance dips—whether it's a routing issue, a training gap, or a staffing constraint

• Serve as primary technical contact with Dialpad support and account team

• Troubleshoot call quality issues, agent status problems, and routing errors

Zoho CRM Administration & Automation (~50+ liaisons, scaling to 100+)

• Manage user creation, role/profile management, field-level permissions, module configuration, and layout customization

• Own and extend existing workflow automations—bonus point calculations, pathway expiration enforcement, focused pathway caps, cross-module lookups (house call / hospice), referral-to-liaison mapping

• Drive data integrity: account deduplication, referral source accuracy, sync monitoring between Zoho, OA (OperationsAccel), and MatrixCare

• Build liaison performance dashboards and automate the pulse report

• Reduce bonus reconciliation from ~16 hours/month of manual work to near-zero through automation

• Use AI-assisted development to build and iterate on Zoho workflow rules, validation logic, and cross-module integrations faster

Integrations & Cross-Platform

• Coordinate user lifecycle (provisioning/deprovisioning) across Dialpad and Zoho as part of onboarding/offboarding workflows

• Maintain integrations between Dialpad, Zoho, CallRail, and other systems

• Monitor sync reliability between Zoho, OA, and the Dialpad data warehouse (Azure SQL)

• Support other no-code/low-code tools (Scribe, Keragon, Emitrr) as needed

Performance Monitoring & Reporting

• Track and report on Dialpad and Zoho KPIs weekly to leadership

• Identify trends and proactively address issues before they impact metrics

• Support Operations Analyst with data extraction for deeper analysis

Documentation & Training

• Create and maintain system documentation, runbooks, and SOPs

• Develop training resources to improve adoption and reduce errors

• Conduct end-user training for new hires and existing staff

What Success Looks Like

• You own Dialpad and Zoho administration completely—user provisioning, routing changes, and system configuration no longer route through the helpdesk or the CIO

• Leadership gets recurring, self-service visibility into call center performance and liaison productivity without asking for it

• Manual reconciliation work that currently takes 16+ hours/month is automated or eliminated

• When something breaks or trends in the wrong direction, you catch it before anyone else does

Qualifications

Required

• 3+ years of experience administering a cloud communications platform (Dialpad, RingCentral, 8x8, Five9, or similar)

• 2+ years of experience administering a CRM (Zoho CRM strongly preferred; Salesforce acceptable)

• Hands-on experience building CRM automations—workflow rules, validation rules, field-level security, cross-module lookups

• Comfortable writing SQL queries for analytics (you'll query an Azure SQL data warehouse—and use AI tools to accelerate query development and analysis)

• Experience building dashboards or reports in Power BI, Looker, or similar

• Strong analytical skills—able to interpret data and identify root causes

• Excellent communication skills with ability to present metrics to leadership

• Strong attention to detail—you'll reconcile bonus payments where errors directly impact employee compensation

• Ability to work on-site in Arlington, VA

Preferred

• Zoho CRM administration certification

• Experience with Zoho-to-external-system integrations (webhooks, APIs, middleware like Zoho Flow)

• Healthcare industry experience (home health, hospice, or multi-site provider groups)

• Experience with Dialpad specifically (API, webhooks, admin console, contact center configuration)

• Familiarity with data warehousing concepts and ETL pipelines

• Experience using AI/LLM tools (Claude, ChatGPT, Copilot) to accelerate technical work—writing automations, analyzing data, building integrations

• Background in contact center operations (not just IT administration)

What We Offer

• Ownership of two mission-critical platforms with direct impact on business performance

• Direct visibility with CIO, COO, and executive leadership

• AI-forward team—you'll have enterprise AI tools and an automation backlog with clear ROI from day one

• Growing organization—the systems you build now will scale with 2x liaison headcount and continued M&A expansion

• Competitive compensation and benefits package

• Career growth opportunities within IT and operations

Compensation

Salary Range: $90,000 - $110,000 with 10% Bonus based on Annual KPIs

Benefits

Full-time employees qualify for the following benefits:

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity

• Paid Time Off

• Paid Office Holidays

All employees qualify for these benefits:

• Paid Sick Time

• 401(k) with up to 3% company match

• Referral Program

• Payactiv: pay-on-demand — cash out earned money when and where you need it!

Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.

Rental Reservations Agent Jobs in Orlando, FL – Hiring Immediately

Westgate Resorts is hiring Full-Time Rental Reservations Agents in Orlando, FL with a unique hybrid work model—100% in-office for the first 90 days, then fully remote after training and passing quality checks. This role starts at $16/hr or $16.50/hr for bilingual Spanish-speaking agents, with additional 10% evening differential and 15% weekend differential. As a Rental Reservations Agent, you will handle 40–50 inbound calls per day from Westgate guests, assisting with servicing reservations, general resort questions, reservation questions and collecting payments. This role requires strong communication skills, fast typing, problem-solving ability, and comfort navigating multiple systems at once. We are hiring immediately for the upcoming 4/16 class.

This is a structured call‑center environment with 4 weeks of in-office training (Mon–Fri, 9:00am–5:30pm) followed by 2 weeks of nesting training, both with no time off allowed during the first 90 days. After nesting, the permanent schedule becomes 12:30pm–9:00pm on weekdays (two weekdays off) and a 10:00am–6:00pm weekend schedule. Candidates with hospitality call center experience, sales, collections, front desk, or previous work-from-home success excel in this role. As part of Westgate’s commitment to excellence, training includes weekly Gate Assessments, requiring at least 80% performance to advance to the following week of training.

At Westgate Resorts, we live by our core values of Integrity, Passion, and a strong Work Ethic, ensuring every interaction strengthens the guest experience and reflects our standard of service.

What You’ll Do

• Handle 40–50 inbound calls per day from guests regarding booking reservations, general questions, payments, and reservation updates
• Provide accurate information on availability, locations, policies, promotions to book or service reservations.
• Navigate multiple systems simultaneously including Rental Console, LMS, SAMS, Loyalty Console, Alveria Dialer, Teams, and SharePoint
• Deliver exceptional customer service and resolve guests concerns with professionalism
• Achieve performance benchmarks across QA, Revenue, call handling, system accuracy, and productivity metrics
• Participate in Gate Assessments during training with an 80% passing requirement
• Maintain excellent written notes and system documentation
• Meet all attendance, punctuality, and schedule requirements, including first‑90‑day restrictions
  
  

Qualifications

• High School Diploma or equivalent required
• 4–6 months of sales, customer service, call center, or related hospitality experience preferred
• Bilingual Spanish is a major plus (eligible for $0.50/hr bilingual differential after QA approval)
• Strong verbal and written communication skills
• Fast and accurate typing; ability to work across multiple screens and software programs
• Strong problem solver with a customer-first mindset
• Must be able to commit to no time off during the first 90 days
• Ability to sit for extended periods and occasionally lift up to 15 pounds
• Previous work-from-home experience preferred

Training & Schedule Details (Include in Job Posting)

• New Hire Orientation: 4/16
• Start Date: 4/17 in Ocoee, FL
• Training and Nesting: 6 weeks, Monday–Friday, 9:00am–5:30pm (in-office)
• No time off permitted during first 90 days
• Post‑training schedule:
  • Weekdays: 12:30pm–9:00pm (2 days off during the week)
  • Weekends: 10:00am–6:00pm
• Shift Differentials:
  • After 5pm: +10%
  • Weekends: +15%
• Pay $16.00/hr base / Bilingual Pay: $16.50/hr base → higher evening/weekend differential rates
  
  

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

• 
  
• Ability to read, understand, and interpret electronic and mechanical diagrams and assembly instructions.
  
• Able to obtain IPC-620 and/or J Standard 001 certifications
  
• Demonstrated aptitude for cable/harness mechanical assembly
  
• Ability to tolerate exposure to solder paste, flux, and solder fumes.
  
• Must be able to sit and stand for long periods of time.
  
• Must be able to obtain and maintain a DoD security clearance
  

• 
  
• High school diploma or equivalent.
  
• Must be able to obtain and maintain a DoD security clearance
  
• Strong attention to detail and ability to work with precision.
  
• Good problem-solving skills and the ability to troubleshoot wire issues.
  
• Good communication and teamwork skills.
  
• Ability to read and interpret technical drawings and specifications.
  
• Basic computer skills for record-keeping and documentation.
  

• 
  
• Experience in mechanical assembly, hand soldering, and self-inspection
  
• IPC-610 certifications
  
• One (1) or more years of experience in high tech electronics environment
  
• One (1) or more years of experience in manufacturing
  
• Completion of a certified technical school training
  
• Familiar with building rack/cabinet/console assembly.
  

The Customer Service Supervisor is responsible for supervising the service department employees and processes at assigned branch locations, this includes responsibility for executing standard processes to provide a seamless customer experience through the service coordination function. This role will hold responsibility for exercising independent judgment in the direct supervision of Service Technicians and Customer Service Representatives. Is responsible for influencing customer satisfaction with service by continuously improving branch efforts of service lead-time, first time completion rate, average days to complete service, and service CES metrics. Is the primary expert used in resolving escalated field service concerns and in proactive education and training for both customers and the internal team members. Has heavy contact with customers, contractors, installers, vendors, sales reps, and all other internal departments in the coordination of service activities. Responsible for assisting in the identification, development and implementation of programs, policies and procedures that support total customer satisfaction, company profitability and market share growth. This is an onsite position that works at the Parsippany NJ office Monday - Friday.

The targeted pay range for this role is $75,000 - $90,000. The total compensation package for this position also includes applicable incentive compensation, such as an annual bonus. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, specific work geography, as well as internal equity and alignment with market data. As a member of the Pella Family of Brands, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan with company match, tuition assistance, 9 paid holidays, 20 paid vacation days, and much more.

Responsibilities/Accountabilities include the following but are not limited to:

• Ability to manage and support multiple teams/functions, including union and non-union team members.
• Responsible for the direct supervision of service department team members as assigned. This includes, but is not limited to, selection, training, performance evaluation and development, skill assessment, discipline, attendance, performance, professional issues and payroll reporting, overtime scheduling and all other misc. items that are involved in supervising this group.
• Coach and mentor team while setting clear and timely expectations to ensure performance metrics and behaviors are met.
• Conducts regular one on one conversations as well as mid-year and year end performance evaluations to promote ongoing professional growth and development.
• Exhibits excellent verbal and written communications skills, organizational skills with attention to detail and the ability to provide support and develop team members to handle escalated issues professionally.
• Assists in the development and implementation of processes that ensure consistent and professional product service to all our customers that is both an effective remedy to customer concerns and an efficient use of internal resources.
• Responsible for the identification, development and implementation of programs, policies and procedures which support total customer satisfaction, both internally and externally, where applicable in relation to this position. Identifies opportunities to update and improve customer experience procedures and makes recommendations to leadership.
• Establish and maintain a working knowledge of products, systems, processes, and resources to support a team of assigned customer experience representatives to ensure compliance with company guidelines and quality of service.
• Analyzes data to help determine potential future business needs.
• Provides input and may prepare initial budgetary proposals for assigned cost centers
• Demonstrates the ability to collect data, prepare reports and documents such as summaries and responses to frequently asked questions or concerns. Creates executable plans based on findings.
• Responsible for influencing customer satisfaction and sales growth by creating an experience for our customers that exceeds their expectations in professionalism, helpfulness and ease.
• Assists in evaluating and implementing new and creative ways to more efficiently provide product service to our customers. This includes initiating and supporting continuous improvement efforts throughout all areas of responsibility.
• Utilizes technologies relevant to creating logistical efficiency and continually searches for new ways to utilize technology in process improvement.
• Frequent one-on-one contact with customers, branch sales force, vendors and all internal departments to oversee efficiency and customer satisfaction throughout the organization.
• May serve as key member for company's Safety Program. Participate and facilitate meetings, design policies and procedures, enforce safety policies and procedures, conduct safety audit tours, provide accident analysis and trends, accident statistics and reports.
• Ensures proper credit is received from Pella Corporation and outside vendors for all warranty items.
• Manages a fleet of company service vehicles and their equipment.
• Responsible for managing all service parts, which includes maintaining the appropriate levels of service stock inventory.

Additional responsibilities:

• Daily timecard review, allocations and timely approval for hourly team members.
• Inputting of daily metrics.
• Inputting and communicating weekly/monthly metrics. This will require some metrics to be shared with other departments.
• Performing quarterly performance reviews with the team.
• Preparation of PowerPoint slides and presenting them at quarterly team meetings.
• Approving invoices in a timely manner.
• Approving expense reports.
• Ordering technician’s uniforms bi-annually.
• Managing the phone system to skill employees, monitoring CSR calls for quality assurance and shutting down the phones for holidays.
• Daily monitoring of pick tickets and dispatcher console route for efficiency, accuracy and last-minute changes.
• Blocking Salesforce dispatcher console calendars for time off requests and adding load time and holiday blocks.
• Monitoring and enforcing any active recalls on product.
• Scheduling opportunities for ongoing training opportunities for the service team members.
• Resolving customer escalations.
• Overseeing and enforcing quality alerts.
• Documenting notable behaviors of team members.

Skills/Knowledge:

• Must be able to develop a high-level understanding of all Pella products and their applications.
• Must have problem solving abilities and the ability to think on his/her feet in order to appropriately resolve urgent service situations that arise in the general course of business.
• Demonstrates open communication and the ability to always maintain professionalism.
• Works collaboratively and creates a sense of trust and reliability with internal team and customers.
• Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, and willing to be available.
• Seeks out internal experts and utilizes their knowledge.
• Supports change and innovation within organization.
• Focused on details and follow through.
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

Bachelor’s degree from four-year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience. Previous experience in a supervisory role required.

Language and Communication Skills

Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public. Must be able to resolve conflict in the best interests of the business and our customers. Must display excellent phone and email etiquette, and the ability to communicate in a professional manner.

Computer Skills

Strong understanding of Microsoft Word, Excel, PowerPoint. Comfortable using Salesforce and can easily learn all internal ordering or product information systems and the various phone systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Must be available to work evenings and weekend as necessary.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Channel Manager

Please Note:

We are not accepting outreach from external recruiters or agencies for this role.

Location: Brooklyn, NY (Hybrid)

Experience: 5+ years in Channel Sales, Partnerships, or Cloud Ecosystem Management (AWS/GCP/Azure preferred)

About North

The public cloud is rapidly evolving, with businesses investing over $200B annually in cloud infrastructure. As AI accelerates demand for scalable compute, cloud costs are rising fast, yet most teams still manage them in spreadsheets.

At North, we’re building the next-generation cloud spend management platform. We give companies real-time visibility, control, and automation over their cloud finances, so they can grow efficiently without waste.

We work across AWS, GCP, and soon Azure, helping technical and finance teams optimize commitments, allocate costs, forecast spend, and automate savings. Backed by top-tier investors and trusted by customers like Brave, The New York Public Library, and SumUp, we’re assembling a world-class team to redefine how businesses manage cloud infrastructure.

About the Role

We’re hiring our first Channel Manager to build and scale North’s reseller and distribution strategy.

This role will own entry, onboarding, and relationship management for cloud resellers, distributors, and strategic ecosystem partners. You’ll design how North works with channel partners from the ground up, defining incentives, enablement, deal flow processes, and ongoing relationship strategy.

This is a high-ownership, builder role. You won’t inherit a mature channel machine, you’ll create it.

You’ll work closely with the CEO, GTM leadership, Sales, and Product to ensure our partner ecosystem becomes a scalable revenue engine.

What You’ll Do

Build the Channel Motion (0→1)

• Design and implement North’s reseller and distribution strategy.
• Identify and prioritize ideal partner profiles (AWS/GCP/Azure resellers, MSPs, FinOps consultants, distributors).
• Define partner tiers, incentives, and compensation structures.
• Establish onboarding, enablement, and certification frameworks.

Partner Entry & Activation

• Recruit and onboard new channel partners.
• Build training materials and sales enablement resources.
• Ensure partners understand North’s product, positioning, and differentiation.
• Drive first deals through new partners to validate and refine the model.

Relationship Management

• Serve as the primary point of contact for reseller and distribution partners.
• Conduct quarterly business reviews (QBRs) and pipeline check-ins.
• Track partner-sourced revenue and performance metrics.
• Maintain high-touch strategic relationships while building scalable systems.

Revenue & Deal Support

• Collaborate with Sales on partner-sourced and partner-assisted deals.
• Develop clear rules of engagement and processes for deal and relationship ownership and work cross-functionally with GTM to ensure smooth lead routing and attribution.

Strategic Ecosystem Development

• Deepen relationships within AWS, GCP, and Azure partner ecosystems.
• Identify co-marketing and co-selling opportunities.
• Represent North at ecosystem events, partner summits, and industry conferences.

What We’re Looking For

• 5+ years in channel sales, partnerships, or ecosystem management.
• Experience working within AWS, GCP, or Azure partner ecosystems.
• Experience building or scaling a reseller/channel program. Strong understanding of cloud infrastructure and SaaS revenue models.
• Comfortable owning revenue targets and partner-sourced pipeline.
• Builder mindset — comfortable operating without rigid structure.
• Excellent relationship management and negotiation skills.
• Strong operational discipline with the ability to design repeatable systems.
• Strong network within the cloud reseller ecosystem.
• Based in NYC and excited to collaborate in-office (Hybrid, Dumbo Brooklyn).

Nice to Have

• Experience at AWS, GCP, Azure, or a major cloud reseller/distributor.
• Background in FinOps, DevOps tooling, or cloud cost optimization.
• Experience working in Series A–C SaaS environments.
• Familiarity with marketplace motions (AWS Marketplace, etc.).
• Experience building partner compensation models from scratch.

Why This Role Matters

Channel will be a core revenue lever for North.

As cloud spend grows and companies seek cost optimization partners, resellers and ecosystem relationships will play a critical role in how customers discover and adopt North.

You’ll help define how we scale beyond direct sales, turning strategic partnerships into a predictable growth engine.

Work Setup

Hybrid role based in New York City, with an office in Dumbo, Brooklyn.

Benefits

• Unlimited PTO
• 16-week fully paid parental leave (20 weeks at 50% for mothers)
• Company-wide breaks: last week of August & Dec 23–Jan 3
• The opportunity to participate in company benefits, including a Medical PPO Plan with majority of the premium covered by North.
• 30-day sabbatical every 4 years

Compensation

$130,000 – $175,000 base salary + performance-based variable

Equity included

(Comp structure flexible depending on seniority and channel experience.)

IBM Consulting is seeking an accomplished Data & Analytics Associate Partner to accelerate our growth within the Industrial & Communications sectors. This executive role is responsible for shaping client vision, cultivating senior executive relationships, and developing data-driven solutions that enable clients to successfully navigate complex transformation programs.

You will bring together deep industry expertise and IBM’s portfolio of data, analytics, and AI capabilities to help organizations modernize their data ecosystems—migrating from legacy platforms to modern hybrid cloud architectures—while adopting next-generation analytics, GenAI, and agentic AI to strengthen decision-making and deliver measurable business and financial outcomes.

This role is ideal for a seasoned leader who integrates industry depth, consulting excellence, and technical thought leadership, has a strong understanding of competitive market dynamics, and consistently delivers high-impact transformation at scale.

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• Expand IBM’s Data & Analytics presence by identifying new market opportunities, developing differentiated solutions, and building a strong pipeline.

  
  

• Engage senior client executives to understand strategic priorities and shape data transformation roadmaps aligned to their business and financial goals.

  
  

• Lead end-to-end sales cycles, including solution definition, proposal leadership, financial structuring, and contract negotiation.

  
  

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• Advise C-suite leaders on strategies to their data estate modernization, advanced analytics, GenAI, and agentic AI to drive business performance.

  
  

• Architect integrated solutions that include:

  
  

• Migration from legacy data platforms to modern cloud-based architectures

  
  

• Data engineering and Information governance

  
  

• Business intelligence and advanced analytics

  
  

• GenAI-powered and agentic AI-driven automation and decisioning

  
  

• Lead complex transformation programs from discovery through delivery, ensuring measurable outcomes and client satisfaction.

  
  

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• Oversee multi-disciplinary delivery teams to ensure high-quality, consistent execution across all program phases.

  
  

• Manage engagement financials, including forecasting, margin performance, and overall portfolio profitability.

  
  

• Align right client technologies, industry expertise, and global delivery capabilities to maximize client value.

  
  

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• Recruit, mentor, and grow top-tier consultants, architects, and data specialists.

  
  

• Build and scale capabilities in data modernization, cloud data engineering, analytics, GenAI, and emerging agentic AI techniques.

  
  

• Contribute to practice strategy, offering development, and capability growth across the global Data & Analytics team.

  
  

• 
  

• Stay ahead of sector and technology trends, including cloud modernization, GenAI, agentic system design, regulatory changes, and evolving competitive dynamics.

  
  

• Represent IBM at industry conferences, client events, webinars, and executive roundtables.

  
  

• Create original thought leadership—articles, perspectives, point-of-views—that positions IBM as a leading advisor in data and AI-driven transformation.

  
  

This position can be preformed anywhere in the US.

"Leaders are expected to spend time with their teams and clients and therefore are generally expected to be in the workplace a minimum of three days a week, subject to business needs."

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• 12+ years of experience in consulting, data strategy, analytics, or digital transformation, with strong exposure to the Industrial or Communications sectors.

  
  

• Hands-on experience modernizing data ecosystems, including migrating from legacy on-premise platforms to modern cloud-native or hybrid cloud architectures.

  
  

• Deep expertise with major cloud platforms and their data/analytics stacks, including implementation experience with:

  
  

• AWS (e.g., Redshift, S3, Glue, EMR, Athena, Lake Formation, Bedrock, SageMaker)

  
  

• Microsoft Azure (e.g., Azure Data Lake, Synapse, Data Factory, Databricks on Azure, Fabric, Cognitive Services)

  
  

• Google Cloud Platform (e.g., BigQuery, Cloud Storage, Dataflow, Dataproc, Vertex AI)

  
  

• Experience designing and implementing end-to-end data pipelines, governance frameworks, and analytics solutions on one or more of these platforms.

  
  

• Strong understanding of GenAI architectures, LLM integration patterns, vector databases, retrieval-augmented generation (RAG), and emerging agentic AI frameworks.

  
  

• Proven track record of selling, structuring, and delivering large-scale data and AI transformation programs.

  
  

• Robust technical and functional expertise in data engineering, cloud data platforms, analytics, AI/ML, information management, and governance.

  
  

• Executive-level communication and presence, with demonstrated ability to influence senior stakeholders and convey complex topics through compelling narratives.

  
  

• Financial management experience, including engagement economics, forecasting, margin optimization, and portfolio profitability.

  
  

• Demonstrated leadership in building, scaling, and developing high-performing consulting and technical teams.

  
  

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.