Agse Global Services Jobs in Usa

YES (Yield Engineering Systems, Inc.) is a leading manufacturer of reliable, high-tech, cost-effective capital equipment that transforms materials and surfaces at the nanoscale. From startups to the Fortune 50, our customers rely on YES to help them unleash products that change lives – from cellphones and IoT devices, to AI and virtual reality, to diagnostic tests for COVID.

As a preferred provider of wet and dry process technology, we look forward to talking with smart, energetic, team-oriented people who can grow with us. We provide competitive salary and benefits, including employee stock ownership, and some of the best co-workers you'll find anywhere. If this appeals to you, please read on!

Job Title: VP of Service

Location: Fremont, CA (USA) or Hsinchu (Taiwan)

Role Overview

We are looking for a resourceful and commercially oriented VP of Service to develop and lead our service business globally. This position will require direct interactions with key accounts as well as managing others to maximize quality, customer satisfaction and commercial growth consistent with YES's overall business plan.

This position will report to the SVP, Worldwide Sales & BD.

Responsibilities include but are not limited to:

• Develop and implement the overall service delivery and operations plan for the Company's products
• Create and adhere to an Annual Operating Plan with a focus on achieving annual revenue and target margin objectives
• Build a service operations team to deliver high value add service solutions that meet the defined profitability and customer satisfaction levels of the business
• Develop strategic marketing plans for service products
• Refine service offerings and strategies for effective pre-sales engagement which allow company to achieve revenue targets, corporate goals, and objectives
• Drive Customer Satisfaction through operation excellence and data dashboard metrics
• Champion Continuous Improvement Plans (CIP) for reducing escalation durations, time to repair, time to acceptance, and first-time right mentality
• Maintain focus on Voice of the Customer issues and escalate throughout the organization as needed
• Develop and monitor KPI measurements for all support field teams that clearly demonstrate impact and effectiveness
• Direct reporting and supervisory relationship with 2-5 regional service managers\directors
• Drive customer satisfaction program and balanced customer scorecard analysis to continuously improve customer satisfaction
• Assess Service leadership training needs based on performance gaps across the organization
• Provide leadership education and mentoring to both field and HQ management with the help of People & Culture (HR) to achieve customer satisfaction and enhance employee performance

The successful candidate will be highly collaborative, an excellent communicator, and possess an entrepreneurial spirit and drive consistent with a high performing start-up. The ideal candidate will also have the following educational background, work experience & personal qualities:

Qualifications

• Bachelor's Degree in Science (minimum)
• 10+ years of progressive managerial experience in CAPEX semiconductor service management, with process experience in back end of line (BEOL) applications
• Successful experience leading global service organizations
• Proven track record of establishing strong, executive level customer relationships
• History of creating:
• Service models for new products including establishing world class I&W cost ratios
• Service customer satisfaction metrics
• Demonstrated ability to:
• Lead large teams and manage projects by leveraging data and analytics to drive measurable business results
• Communicate (verbal and written) with executive customer representatives
• Experience from start-up or growth company environments preferred
• Ability to interact effectively with multiple departments on cross-functional initiatives and priorities
• Excellent attention to detail, without losing the big picture
• Proven ability to tie strategic thinking to operational execution
• Proactive approach, with high sense of urgency
• Progressive thinker, open-minded
• Ability to travel approximately 30%

Travel Requirements

• Approximately 25% global travel

Compensation

YES offers a stimulating and fun working environment, competitive salaries, performance bonuses, healthcare benefits & company stock.

Additional Information

• Applicants must be currently authorized to work in the United States on a full-time basis.
• YES is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

Come find out why YES is such a great place to work. Apply today!

Description

The Global Cloud Engineering Leader will be responsible for the overall technical direction for Cloud hosting and automation tools for the company. This role will lead onshore and offshore cloud build and automation resources who are responsible for having a deep understanding of our business strategy, and the creation of a technical capability that enables and accelerates business goals through rapid deployment and scalability of new features and functionalities.

• Lead team's Cloud Engineering and DevOps implementations and practices as it relates to Azure Cloud Environments and support, application deployments, site reliability and disaster recovery

• Understanding the responsibility, requirements, and efforts to ensure appropriate and required Cyber methodologies in how work is performed and compliance for all areas of responsibility

• Driving Cyber and Compliance as a culture as well as a functional requirement

• Translate design decisions, architecture designs to code for continuous deployment and repeatability

• Establish enterprise-wide cloud standards and associated documentation (naming, tagging, build etc..)

• Establish Site Reliability Engineering (SRE) culture and principles to track and measure health, uptime, availability and performance

• Oversite of daily run work, and overall reduction of technical debt

• Responsible for redundancy and resiliency of all cloud environments globally

• Ensures Engineering team leverages the latest DevOps and Cloud automation tools such as ARM Templates, PowerShell, Terraform, Python and Azure DevOps

• Strong dedication to high quality and standards for your team's execution

• Not afraid to jump in with the team to help resolve problems and remove blockers in a timely manner.

• Collaborate with other teams on automation strategy and best practices

• Create and document low-level designs, as built and standards

• Collaborate with Solution architecture, Platform engineering, Cyber and Product teams for delivering requirements as defined

• Work within a project management/agile scrum teams in a leading role as part of a wider team

• Utilizes Agile and DevOps Processes and Principles, Crafts CI/CD pipelines; converting builds to use native Azure build pipelines

• Work with the release management team and engineering teams to enhance skills and practices

• Design and maintain automation processes and ensure that all things that should be automated, are automated responsibly with Security, Governance and compliance validations.

• Work with Leadership to develop effective IT solutions based on business needs, issues and drivers.

• Assist with IT strategies to achieve productivity, stability and resilience.

• Prioritize, plan, scope and manage IT projects.

• Approve/initiate change requests, project proposals and maintain architecture and process documentation

• Ensure team adheres to disaster recovery and compliance testing schedules through the year

• Assist in preparing project budgets and schedules.

• Assist in business reengineering efforts and recommend new technologies to meet business demands.

• Monitor project execution to ensure on-time delivery.

Skills

Strategy, automation, Cloud, azure automation, azure

Top Skills Details

Strategy,automation,Cloud,azure automation,azure

Additional Skills & Qualifications

Person specification

• Team management skills – ability to drive cross-functional teams to project goals and timelines

• Communication skills – help align stakeholders, define dependencies and plan efficiently and communicate release schedules, progress, blockers

• Mentorship – Ability to guide, train and coach resources involved in the release and deployment lifecycle.

• Data skills - use data to get insights, inform decisions and reach business KPIs and product metrics important to the business

• Technical skills – Extensive in Cloud Engineering and the Microsoft Well Architected Framework and Cloud Adoption Framework with very specific understanding of landing zones and foundational buildout, Automation, Architecture, and Development

• Azure DevOps Tool administration and configuration

• Certification – Scrum Product Owner/Product Manager certificates preferred

• Product skills – 10 yrs Mix of Cloud/Dev and Leadership Experience

Tooling

• Azure Cloud

• Azure DevOps

• WIZ Security Scanning

• SonarQube

• Terraform

• Ansible

• GIT

• Log Analytics

• Netskope

Experience – Essential

• Strong communication skills

• Ability to quickly pivot as needed and lead a team through multiple projects and competing priorities

• Proven track record in on time/on spec project delivery

• Strong relationship skills and cultural awareness, the ability to work well with people from different disciplines and cultures.

• Ability to be agile, respond positively to change and contribute with an innovative and global mindset.

Experience – Desirable

• 10+ years Cloud Engineering/App Development/Leadership experience

Experience Level

Expert Level

This is a Contract position based out of Chicago, IL.

The pay range for this position is $80.00 - $100.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Mar 19, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at .

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Required Skills & Experience

-3–4 years of experience in customer support, operations, or a client‑facing environment (email and live chat support strongly preferred).

-Experience managing high‑volume ticket queues.

-Experience using Zendesk or similar CRM platforms.

Nice to Have Skills & Experience

-Interest in cryptocurrency or blockchain

Job Description

Insight Global is currently hiring Customer Support Analysts for our client in Tempe, AZ. Our client is a global crypto and Web3 platform. We are seeking a detail‑oriented, proactive Support Agent who excels in email‑based customer service and thrives in a fast‑paced environment. This role focuses on high‑volume ticket management, fraud‑related support, account safety, and issue resolution within the crypto exchange platform. The ideal candidate is highly organized, customer‑first, and capable of identifying risks, gathering case details, and escalating issues appropriately.

Core Support Operations:

-Manage approximately 40 email tickets per day

-Provide clear, timely, and accurate responses through Zendesk.

-Handle general inquiries related to the platform and user accounts.

Fraud, Safety, and Risk Support:

-Investigate account restrictions, fraud activity, and suspicious crypto transfers.

-Identify potential scams or compromised accounts (fraud expertise not required, but strong judgment is essential).

-Gather details to support fraud claims and escalation workflows.

-Monitor “urgent” or “account compromised” channels and freeze accounts when necessary to protect users.

Financial Operations

-Support FIAT‑related issues including:

• Bank transfers

• Troubleshooting linked bank accounts

• Understanding deposit/withdrawal flows

-Provide foundational support for crypto transfers; crypto knowledge is a major plus.

Quality & Collaboration

-Participate in the QA program to maintain high service standards.

-Follow documented processes, SOPs, and playbooks; escalate complex issues to senior team members.

-Work cross‑functionally with Operations, Training, and Leadership to route cases and improve workflows.

This is a 6-month contract-to-hire position with an hourly rate of $27-$30/hr, depending upon qualifications and shift preference.

Must Haves:

• High School Diploma, GED, or equivalent required.
• Minimum 5 years of customer/client service experience, in a call center environment
• Credit Card Support Experience

Day to Day:

Insight Global is hiring Senior Call Center Representatives for our client, who is a global crypto and Web3 platform. Our client is setting up operations for a new contact center in Tempe, AZ, where these individuals will serve as a frontline support for credit card customers via phone, chat, and email. These individuals will handle inquiries, resolve issues, and ensure a seamless client experience in a fast-paced contact center environment. The responsibilities for this role include, but are not limited to:

-Respond to customer inquiries with professionalism and accuracy

-Recommend solutions and document interactions

-Escalate complex issues appropriately

-Stay updated on policies and procedures

-Ensure compliance with regulations

-Maintain excellent attendance and shift adherence

-Communicate clearly and empathetically

-Embrace feedback and multitask effectively

Job title:

Service Coordinator

Location:

Albuquerque, NM

Reports to:

Service Operations Manager

Summary of the position:

This position is responsible for all incoming phone calls and emails from end users, technicians and other company personnel relating to requests for service. Key functions will include reviewing, reconciling, processing, and closing out field service and shop operations jobs / projects. Further, will support scheduling projects and service technician assignments. Goal is to facilitate the closing jobs through collection of required information from service technicians or elsewhere, to ensure invoicing is completed in an expeditious and timely manner.

Duties and responsibilities:

• Responsible for answering incomingcalls to the service department.
• Handle internal and external customerinquiries as they pertain to specific work orders, jobs,projects
• Prepare servicequotes based on internal and external customer needs
• Scheduling ServiceTechnicians for servicejobs and projectswith a goal to achieve85% billable rate or higher.
• Scheduling servicevisits to ensure we meet our PM Agreement commitments.
• Coordination of the calls with the customers verbally and throughemail on a continuous basisto ensure we are meeting the customer's expectations, and they remain informed as projects and service jobs progress
• Responsible for closingfield service and shop jobs / projects:
• Capturing ALL requiredinformation (service labor hours, parts consumed, costing)for each service/ shop job
• Reconciling work ordersagainst actual costs
• Submitting completed work orders to accounting for processing of invoices
• Assist scheduling field and shop technicians to specific jobs or projects
• Input work order data into ERP system
• Track assigned projects– ensure completedtimecards, work orders are submittedfrom technicians in a timely manner
• Work with Parts Coordinators to determine costingand availability of outsourced parts in order to quote and schedule work
• All other dutiesas required to support superiorcustomer satisfaction
• This is a dynamicposition as responsibilities may be addedor removed as necessary
• Communicationwith all departments within the HAC will occuron a regular basis. The depts includeParts, sales and will be expected to assist in covering for other team members when the need arises

Education:

• Associates Degree a plus
• High School Diploma or equivalent (Related Industry experience may be considered in lieu of education requirements)

Professionalexperience:

• Minimum of 3 years'experience with administration functions
• Proficiency in Microsoftproducts Key behaviors:
• Process driven– assertive
• Self-starting
• Analytical thinking
• Demonstrated abilityto solve problemswith customer satisfaction as a focus
• Excellent communication skillsboth verbal and written
• Ability to multitask – manage multipleprojects
• Goal-oriented
• Customer-focused
• Drive to succeed
• Team player
• Field ServiceExperience on Sullairproducts a plus
• Familiar with SAP ERP & Salesforce CRM a plus

Direct reports:

• N/A

The successful candidate is responsible for complying with Hitachi Global Air PowerUS Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power US is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

JOB DESCRIPTION

Insight Global is seeking a customer-focused and solutions-driven Sr. Client Service Specialist to support client operations at our clients newly opened 1 million square foot warehouse. As a key liaison between our clients and internal teams, you will play a vital role in ensuring service excellence, resolving issues, and supporting the successful launch and ongoing performance of this high-capacity third-party logistics (3PL) facility.

REQUIRED SKILLS AND EXPERIENCE

-2+ years of previous experience supporting large fortune 100 clients in a leadership role

-Experience Investigating and resolving client complaints by identifying root causes, recommending solutions, and ensuring timely follow-up -Prepare reports and updates for internal leadership and clients as needed

-Support other operational and administrative tasks as assigned

-Monitor and document recurring issues to drive process improvements and enhance client satisfaction.

Company Introduction:

Unilumin is a global leader in LED display, dedicated to delivering high-quality, innovative, and energy-efficient technologies. Headquartered in Shenzhen, China, with subsidiaries and service networks across more than 160 countries, Unilumin provides cutting-edge products and comprehensive solutions for a wide range of industries including sports, entertainment, retail, transportation, and smart cities.

As a publicly listed company, Unilumin is known for its innovation, quality manufacturing, and global service capabilities. Our technology has powered some of the world’s most iconic venues and events, and we continue to invest heavily in R&D to stay at the forefront of the LED display industry.

Job Responsibilities:

1. Module Repair: Diagnose and repair faults in LED display screen modules, including component replacement and circuit repair.

2. Testing: Use specialized equipment to test repaired modules for functionality and quality.

3. Maintenance: Execute routine maintenance plans to ensure module stability, including cleaning and component replacements.

4. Software Management: Install and upgrade control software for modules to enhance performance.

5. Technical Support: Provide customer technical support, both remotely and on-site, to address issues.

6. Documentation: Maintain repair records, generate reports, and offer improvement recommendations.

Qualifications:

1. Technical Knowledge: Deep understanding of LED display screen module technology.
2. Repair Experience: Several years of electronic equipment repair experience, preferably with LED module experience.
3. Tool Proficiency: Proficient in using electronic repair tools and instruments.
4. Fault Diagnosis: Strong ability to diagnose issues and identify root causes.
5. Safety Awareness: Prioritize safety during repair work.
6. Communication Skills: Effective communication and collaboration with customers and colleagues.

EEOC:

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Required Skills & Experience

-Previous experience supporting a large fortune 100 company

-Lead client onboarding and relationship management for strategic accounts.

-Monitor KPIs and drive continuous improvement in service performance.

-Develop and implement customer service protocols tailored to 3PL logistics.

-Serve as the primary point of contact for client escalations and service inquiries.

Job Description

Insight Global is seeking a dynamic and experienced Client Service Manager for one of their premier clients in the Columbus, OH area. This employee will lead customer engagement and service excellence at our clients brand-new 1 million square foot warehouse facility. As a key member of the leadership team, you will play a pivotal role in standing up operations, building client relationships, and ensuring seamless service delivery in a fast-paced third-party logistics (3PL) environment. This employee will be working very closely with the customers client so having experience supporting a large fortune 100 company is important in this role.

Customer Engineer (Field Service Technician)

Fresno, CA | 6+ Month Contract

Start: 03/24/2026

We are looking for entry‐level Field Service Technicians to service and maintain ATMs across Fresno. No prior ATM experience required—full training provided!

What You'll Do

• Perform basic repairs, part replacements, and preventive maintenance on ATMs
• Troubleshoot issues using error logs and provided documentation
• Manage parts inventory and complete timely service reports
• Ensure customer issues are resolved within SLAs
• Follow all safety and security protocols in financial environments

Role Requirements

• High school diploma (or equivalent)
• Reliable transportation
• Ability to use a smartphone for work orders (Android or iPhone)
• Basic mechanical/electrical aptitude
• Ability to lift up to 50 lbs and work on your feet as needed
• Flexible availability (nights, weekends, overtime, on‐call)

Preferred

• Associate degree
• Field service or ATM experience (not required)

Other Details

• Mileage reimbursement: No
• Laptop provided: No
• Visa sponsorship: Not available
• Work Type: 100% field-based

Top Skills We're Looking For

• Mechanical aptitude – ability to disassemble/reassemble components
• Reliable transportation
• Strong smartphone usage and troubleshooting abilit

Regards,

Ashish Lal | Talent Acquisition Manager

Charter Global Inc | :

LinkedIn: ASHISH K LAL | LinkedIn

One Glenlake Parkway | Suite 525 | Atlanta, GA 30328