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FSR Advanced Support Specialist
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a FSR Advanced Support Specialist in Dearborn, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The FSR Advanced Support Specialist provides dedicated administrative and analytical support to the FSR program, working closely with the Ford client and the Percepta Operations Manager to execute daily operational tasks.
While the role requires a high level of proficiency in reporting — including the ability to build complex Excel reports, analyze findings, and track performance metrics — its primary focus is on administrative coordination and program support.
The specialist acts as a key resource for data-driven decision-making and process improvements.
Additionally, the role serves as a secondary resource for triaging issues during bridge calls on an as-needed basis.
During a Typical Day, You Will: Administrative & Operational Support •Execute administrative priorities as directed by the Ford client and the Percepta Operations Manager to ensure the smooth day-to-day functioning of the FSR program.
•Manage and prioritize ad hoc tasks and special projects from the Operations team, acting as a flexible resource for program needs.
•Collaborate with Operations leadership to identify operational inefficiencies and recommend process improvements to streamline call center workflows.
•Participate in bridge calls to assist in triaging and resolving urgent program issues as needed (this is a secondary requirement).
•Represent Percepta and the FSR program in a professional manner during client meetings and internal stakeholder discussions.
•Reporting & Data Management •Develop, design, and maintain user-friendly reports and dashboards that translate complex contact center data into actionable insights for Ford and Percepta leadership.
•Utilize Excel skills to build and enhance performance tracking tools, ensuring all formulas and data structures are efficient and scalable.
•Analyze and interpret data trends to identify performance gaps, providing specific recommendations to management to help meet program KPIs.
•Ensure the total integrity and accuracy of all reports and data exports prior to delivery to the client.
•Provide tracking for special initiatives, such as pilot programs or control group processes, to measure the impact of program changes.
•Program Maintenance •Maintain a deep understanding of the FSR platform and business objectives to ensure reporting and administrative tasks remain aligned with program goals.
•Review existing reporting structures regularly, recommending enhancements or the retirement of obsolete metrics to improve efficiency.
•Coordinate with internal Percepta reporting teams and outside vendors to ensure data consistency across all platforms.
•Ensure the prompt delivery of all recurring and one-time deliverables according to established schedules.
•Adapt to program launch needs and shifting priorities as the FSR program evolves.
•Miscellaneous •Work on activities and/or projects as requested by Ford client and Percepta Operations Manager.
•Represent Percepta in a professional manner, both internally as well as with outside organizations.
•Provide support and troubleshooting pertaining to dashboards and reporting What You Bring to the Role •High School diploma required.
•BA/BS degree in Technology, Business, Economics, or Statistics, or equivalent work-related experience preferred.
•Experience with reporting/analytics required.
(2 years) •Familiarity with call center processes and technology is required (1 years) •Ability to review internal telephony system reporting and understand core call center KPIs (handle time, wrap time, etc.) •Previous experience in a call center environment required.
(1 years) Skills •Strong analytical ability required.
•Must be able to draw conclusions from raw data and summarize results quickly and efficiently o Microsoft Excel skills
- ability to quickly gather and organize data off of Excel Sharepoint files and navigate formulas pivot tables with ease • Experience with MS office.
• Excellent written and verbal communication skills, specifically an ability to communicate effectively across all management levels o Ability to create one pagers/shareouts on trends, data, help needed, etc.
• Good problem-solving skills
- able to creatively resolve complex situations.
• A self-directed work style.
• Proven ability to manage multiple, concurrent activities.
• Proven ability to perform in a fast-paced environment and with minimal supervision.
• Strives to create a supportive environment conducive to continuous improvement.
• Translates problems into practical solutions.
Other • Call center environment • Knowledge of company systems and applications to support Percepta management.
• Provide excellent customer service for internal and external customers on questions and issues.
• Provide follow-up reporting for a variety of program initiatives.
• Position requires onsite presence 3 days/week and a professional at-home environment for days the work is done remotely.
• This position requires a high level of professional integrity.
Client and employee information must be kept confidential.
What You Can Expect Pay rate of $21.64 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
As a FSR Advanced Support Specialist in Dearborn, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The FSR Advanced Support Specialist provides dedicated administrative and analytical support to the FSR program, working closely with the Ford client and the Percepta Operations Manager to execute daily operational tasks.
While the role requires a high level of proficiency in reporting — including the ability to build complex Excel reports, analyze findings, and track performance metrics — its primary focus is on administrative coordination and program support.
The specialist acts as a key resource for data-driven decision-making and process improvements.
Additionally, the role serves as a secondary resource for triaging issues during bridge calls on an as-needed basis.
During a Typical Day, You Will: Administrative & Operational Support •Execute administrative priorities as directed by the Ford client and the Percepta Operations Manager to ensure the smooth day-to-day functioning of the FSR program.
•Manage and prioritize ad hoc tasks and special projects from the Operations team, acting as a flexible resource for program needs.
•Collaborate with Operations leadership to identify operational inefficiencies and recommend process improvements to streamline call center workflows.
•Participate in bridge calls to assist in triaging and resolving urgent program issues as needed (this is a secondary requirement).
•Represent Percepta and the FSR program in a professional manner during client meetings and internal stakeholder discussions.
•Reporting & Data Management •Develop, design, and maintain user-friendly reports and dashboards that translate complex contact center data into actionable insights for Ford and Percepta leadership.
•Utilize Excel skills to build and enhance performance tracking tools, ensuring all formulas and data structures are efficient and scalable.
•Analyze and interpret data trends to identify performance gaps, providing specific recommendations to management to help meet program KPIs.
•Ensure the total integrity and accuracy of all reports and data exports prior to delivery to the client.
•Provide tracking for special initiatives, such as pilot programs or control group processes, to measure the impact of program changes.
•Program Maintenance •Maintain a deep understanding of the FSR platform and business objectives to ensure reporting and administrative tasks remain aligned with program goals.
•Review existing reporting structures regularly, recommending enhancements or the retirement of obsolete metrics to improve efficiency.
•Coordinate with internal Percepta reporting teams and outside vendors to ensure data consistency across all platforms.
•Ensure the prompt delivery of all recurring and one-time deliverables according to established schedules.
•Adapt to program launch needs and shifting priorities as the FSR program evolves.
•Miscellaneous •Work on activities and/or projects as requested by Ford client and Percepta Operations Manager.
•Represent Percepta in a professional manner, both internally as well as with outside organizations.
•Provide support and troubleshooting pertaining to dashboards and reporting What You Bring to the Role •High School diploma required.
•BA/BS degree in Technology, Business, Economics, or Statistics, or equivalent work-related experience preferred.
•Experience with reporting/analytics required.
(2 years) •Familiarity with call center processes and technology is required (1 years) •Ability to review internal telephony system reporting and understand core call center KPIs (handle time, wrap time, etc.) •Previous experience in a call center environment required.
(1 years) Skills •Strong analytical ability required.
•Must be able to draw conclusions from raw data and summarize results quickly and efficiently o Microsoft Excel skills
- ability to quickly gather and organize data off of Excel Sharepoint files and navigate formulas pivot tables with ease • Experience with MS office.
• Excellent written and verbal communication skills, specifically an ability to communicate effectively across all management levels o Ability to create one pagers/shareouts on trends, data, help needed, etc.
• Good problem-solving skills
- able to creatively resolve complex situations.
• A self-directed work style.
• Proven ability to manage multiple, concurrent activities.
• Proven ability to perform in a fast-paced environment and with minimal supervision.
• Strives to create a supportive environment conducive to continuous improvement.
• Translates problems into practical solutions.
Other • Call center environment • Knowledge of company systems and applications to support Percepta management.
• Provide excellent customer service for internal and external customers on questions and issues.
• Provide follow-up reporting for a variety of program initiatives.
• Position requires onsite presence 3 days/week and a professional at-home environment for days the work is done remotely.
• This position requires a high level of professional integrity.
Client and employee information must be kept confidential.
What You Can Expect Pay rate of $21.64 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
Not Specified
Dealer Experience Specialist
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Dealer Experience Specialist in Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Proactive LIIVE Dealer Experience Specialist (DSX) is the single point of contact for the dealer assisting them in reducing the number of days down or vehicle off road (VOR) for fleet customers.
They will liaise with dealerships and subject matter experts as needed to resolve cases as quickly as possible and are empowered to make decisions using customer satisfaction tools to resolve dealer problems getting vehicles repaired and back on the road for fleet customers.
The Proactive LIIVE derives work from the Uptime Global System around Repair Order (RO) Case Management.
When a case arrives in the RO system, the Proactive LIIVE DSX will reach out to their designated dealer via a variety of channels to work the case to resolution.
The Proactive LIIVE DSX also assists dealers with the dealer to dealer (D2D) process of selling parts between dealers to expedite the handling of the RO process leveraging a variety of systems and resources.
The LIIVE DXS Pro-Active team provides support for small, medium and large-sized companies that rely on their vehicles being on the road not at the dealership.
Any delays getting the vehicle back on the road impact the bottom line of the fleet customer.
If the LIIVE DSX does not respond quickly and efficiently to get the vehicle back on the road, there is the potential loss of business for the client.
During a Typical Day, You’ll Act as the single point of contact for assigned dealer to completely work the case to resolution Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the dealer from their initial contact through case resolution Responsible for following up on cases at their assigned dealers to ensure the dealer responds appropriately to Repair Orders (RO).
Develop plan with the dealer for repair including assisting in the D2D process Tenaciously track down parts delay- escalate, monitor, and help resolve part delay issues; assist dealers who are selling parts between themselves.
Assist dealerships with warranty/ESP claims concerns Identify trends and report out on business improvement opportunities.
Process RAV uploads as required, including replacement, SCP and ESP requests Process Technical Assistance Requests when applicable and follow-up to ensure issue was resolved Process all vehicle Webform requests for those vehicles with repairs Act as a resource for product knowledge and service support Responsible for resolving dealer issues using all available resources, including, Subject Matter Experts’, Field Service Engineers, and Resolution Specialists Return all email and voice mail messages promptly and follow up with dealers on time Responsible for documenting dealer inquiries and concerns Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player – assist other team members when in need of support Other duties as assigned Case Management Practical application of time management is critical as specialists will focus on handling cases from initial concern to resolution DSX will be trained on processes which include understanding of local laws DSX will handle cases within client’s established timeline Successful agents in this role will utilize resources including onsite Knowledge Base, Dealerships, local resources, and Tech SME’s for case progression Keeping promises is critically important to success; the DXS must follow-up with assigned dealer on updates and timelines and update the RO system for the client.
What You Bring to the Role High School Diploma required; Associate or Bachelor’s degree preferred Experience 2 years’ experience in a Customer Relations Contact Center or hospitality industry 2 years’ experience relationship building preferably at the corporate level Knowledge of the automotive industry a plus Experience in a luxury field (hospitality or brand product) a plus High level of trust and integrity Strong verbal and written communication skills Detailed listening skills Disciplined to work independently Strong customer focus through developed interpersonal and relationship building skills Time management and prioritization skills to complete projects for fleet customers Exhibit strong follow up and organizational skills, in both verbal and written communication Ability to reach specified goals as set forth and meet performance expectations Conflict resolution skills – listen to the customer Exercise good service and business judgment with end goal of customer satisfaction Excellent English language, oral and written, with grammatical knowledge and etiquette Experience swaying the opinion of others through verbal and/or written correspondence Ability to work calmly under pressure Displays professionalism in demeanor, language and appearance Ability to blend personality with professional demeanor to provide comfortable conversation to resolve issues Use of technology for product resourcing to resolve customer issues Ability to work through multiple computer screens Typing Skills – ability to listen and capture information at the same time Knowledgeable in MS Office, Email Must be able to interact with all internal and external departments and contacts Must represent Percepta professionally with all customers and external organizations and contacts What You Can Expect Pay rate of $18.34 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
As a Dealer Experience Specialist in Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Proactive LIIVE Dealer Experience Specialist (DSX) is the single point of contact for the dealer assisting them in reducing the number of days down or vehicle off road (VOR) for fleet customers.
They will liaise with dealerships and subject matter experts as needed to resolve cases as quickly as possible and are empowered to make decisions using customer satisfaction tools to resolve dealer problems getting vehicles repaired and back on the road for fleet customers.
The Proactive LIIVE derives work from the Uptime Global System around Repair Order (RO) Case Management.
When a case arrives in the RO system, the Proactive LIIVE DSX will reach out to their designated dealer via a variety of channels to work the case to resolution.
The Proactive LIIVE DSX also assists dealers with the dealer to dealer (D2D) process of selling parts between dealers to expedite the handling of the RO process leveraging a variety of systems and resources.
The LIIVE DXS Pro-Active team provides support for small, medium and large-sized companies that rely on their vehicles being on the road not at the dealership.
Any delays getting the vehicle back on the road impact the bottom line of the fleet customer.
If the LIIVE DSX does not respond quickly and efficiently to get the vehicle back on the road, there is the potential loss of business for the client.
During a Typical Day, You’ll Act as the single point of contact for assigned dealer to completely work the case to resolution Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the dealer from their initial contact through case resolution Responsible for following up on cases at their assigned dealers to ensure the dealer responds appropriately to Repair Orders (RO).
Develop plan with the dealer for repair including assisting in the D2D process Tenaciously track down parts delay- escalate, monitor, and help resolve part delay issues; assist dealers who are selling parts between themselves.
Assist dealerships with warranty/ESP claims concerns Identify trends and report out on business improvement opportunities.
Process RAV uploads as required, including replacement, SCP and ESP requests Process Technical Assistance Requests when applicable and follow-up to ensure issue was resolved Process all vehicle Webform requests for those vehicles with repairs Act as a resource for product knowledge and service support Responsible for resolving dealer issues using all available resources, including, Subject Matter Experts’, Field Service Engineers, and Resolution Specialists Return all email and voice mail messages promptly and follow up with dealers on time Responsible for documenting dealer inquiries and concerns Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player – assist other team members when in need of support Other duties as assigned Case Management Practical application of time management is critical as specialists will focus on handling cases from initial concern to resolution DSX will be trained on processes which include understanding of local laws DSX will handle cases within client’s established timeline Successful agents in this role will utilize resources including onsite Knowledge Base, Dealerships, local resources, and Tech SME’s for case progression Keeping promises is critically important to success; the DXS must follow-up with assigned dealer on updates and timelines and update the RO system for the client.
What You Bring to the Role High School Diploma required; Associate or Bachelor’s degree preferred Experience 2 years’ experience in a Customer Relations Contact Center or hospitality industry 2 years’ experience relationship building preferably at the corporate level Knowledge of the automotive industry a plus Experience in a luxury field (hospitality or brand product) a plus High level of trust and integrity Strong verbal and written communication skills Detailed listening skills Disciplined to work independently Strong customer focus through developed interpersonal and relationship building skills Time management and prioritization skills to complete projects for fleet customers Exhibit strong follow up and organizational skills, in both verbal and written communication Ability to reach specified goals as set forth and meet performance expectations Conflict resolution skills – listen to the customer Exercise good service and business judgment with end goal of customer satisfaction Excellent English language, oral and written, with grammatical knowledge and etiquette Experience swaying the opinion of others through verbal and/or written correspondence Ability to work calmly under pressure Displays professionalism in demeanor, language and appearance Ability to blend personality with professional demeanor to provide comfortable conversation to resolve issues Use of technology for product resourcing to resolve customer issues Ability to work through multiple computer screens Typing Skills – ability to listen and capture information at the same time Knowledgeable in MS Office, Email Must be able to interact with all internal and external departments and contacts Must represent Percepta professionally with all customers and external organizations and contacts What You Can Expect Pay rate of $18.34 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
Not Specified
Automotive Technical Specialist
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Automotive Technical Specialis working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Technical Support Specialist's role is to consistently improve and maintain a high level of professional customer satisfaction by troubleshooting and aiding in resolving technical repair issues.
The Technical Support Specialist follows documented protocols for first-contact resolution, escalations to second-level support, and follow-up to resolve dealer technical concerns.
During a Typical Day, You’ll Responsibilities: • Initially lead in providing support resources and repair strategies to dealer service teams.
• Assist dealers’ technical assistance request.
• Provide real-time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim.
• Provide real-time technical subject matter expertise to agents and dealer.
• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.
• Place outbound calls to dealerships regarding the status of submitted claims within client-specified timeframes.
• Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided.
• Properly log all dealer contacts into the appropriate contact system, to allow for an accurate historical view of contacts from the CRC.
• Assist dealers via phone and email.
• Walk the dealer through all facets related to the escalating technical concerns.
• Escalate for additional assistance when needed.
Manage dealer escalation concerns/issues.
• Document processes where there are no current standards.
• Maintain a positive work environment that fosters team performance; support and contributes to open communication.
• Identify and report all concerns regarding the program to the appropriate Manager.
• Adhere to and support all Percepta business and quality initiatives and company policies and procedures.
• Attend and participate in team meetings.
• Demonstrate leadership capabilities.
What You Bring to the Role: Education • High School Diploma required • Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •2 or more years of automotive technical knowledge or position-related experience required.
•Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training required •Diesel, Gas, Hybrid, and EV engine diagnosis and repair experience preferred •ASE, manufacturer, or state technician certifications in automotive service and/or repair preferred •Experience managing and maintaining application use preferred Skills • Strong communication, customer service, and organizational skills • Strong problem-resolution and decision-making skills • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to speak confidently about repair procedures • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems.
• Communicate and articulate in a professional and effective manner both verbally and written.
• Ability to exercise independent judgment and decision-making.
• Reasoning ability and logical thinking.
• A good listener with a proven ability to build relationships with all types of people.
• Strong time management skills, attention to detail, and outstanding follow-up skills.
• The ability to work well under pressure with tight deadlines.
A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.
Suite 220 Allen Park, Michigan 48101.
•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.
What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
As a Automotive Technical Specialis working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Technical Support Specialist's role is to consistently improve and maintain a high level of professional customer satisfaction by troubleshooting and aiding in resolving technical repair issues.
The Technical Support Specialist follows documented protocols for first-contact resolution, escalations to second-level support, and follow-up to resolve dealer technical concerns.
During a Typical Day, You’ll Responsibilities: • Initially lead in providing support resources and repair strategies to dealer service teams.
• Assist dealers’ technical assistance request.
• Provide real-time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim.
• Provide real-time technical subject matter expertise to agents and dealer.
• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.
• Place outbound calls to dealerships regarding the status of submitted claims within client-specified timeframes.
• Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided.
• Properly log all dealer contacts into the appropriate contact system, to allow for an accurate historical view of contacts from the CRC.
• Assist dealers via phone and email.
• Walk the dealer through all facets related to the escalating technical concerns.
• Escalate for additional assistance when needed.
Manage dealer escalation concerns/issues.
• Document processes where there are no current standards.
• Maintain a positive work environment that fosters team performance; support and contributes to open communication.
• Identify and report all concerns regarding the program to the appropriate Manager.
• Adhere to and support all Percepta business and quality initiatives and company policies and procedures.
• Attend and participate in team meetings.
• Demonstrate leadership capabilities.
What You Bring to the Role: Education • High School Diploma required • Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •2 or more years of automotive technical knowledge or position-related experience required.
•Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training required •Diesel, Gas, Hybrid, and EV engine diagnosis and repair experience preferred •ASE, manufacturer, or state technician certifications in automotive service and/or repair preferred •Experience managing and maintaining application use preferred Skills • Strong communication, customer service, and organizational skills • Strong problem-resolution and decision-making skills • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to speak confidently about repair procedures • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems.
• Communicate and articulate in a professional and effective manner both verbally and written.
• Ability to exercise independent judgment and decision-making.
• Reasoning ability and logical thinking.
• A good listener with a proven ability to build relationships with all types of people.
• Strong time management skills, attention to detail, and outstanding follow-up skills.
• The ability to work well under pressure with tight deadlines.
A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.
Suite 220 Allen Park, Michigan 48101.
•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.
What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
Not Specified
Expanded Care Nurse Practitioner or Physician Assistant (All Ages)
Salary not disclosed
About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
Employment type:
- Full time
What you'll do:
- Provide care for acute medical concerns as well as offering same-day and next-day access to patients with time-sensitive needs–without having your own patient panel
- Work flexible hours, including evenings (after 5 p.m.) and weekends, as our clinics operate 7 days a week from 8 a.m. to 9 p.m. 365 days per year
- Address a broad range of concerns such as chest pain, shortness of breath, abdominal pain, headaches, URIs, UTIs, STI testing/treatment, laceration repair, I&Ds, wound care, musculoskeletal injuries, short-term medication refills, acute mental health triage, and time-sensitive post-hospital follow-ups; Successful applicants will be comfortable with initial management of acute changes in chronic conditions
- Stay up to date on evidence-based urgent care practices and maintain working knowledge of common primary care issues (e.g., hypertension, diabetes, depression/anxiety)
- Complete thorough documentation for all patient encounters including procedures
- Willing to obtain additional state licensure and credentialing for One Medical virtual primary care in additional states
You'll be set up for success if you have:
- The desire to be an integral part of a rapidly growing team of clinicians dedicated to changing healthcare delivery
- An interest in using technology to deliver high quality, evidence-based care
- Excellent clinical and communication skills
- Practiced at least 2 of the last 5 years in an outpatient primary or urgent care setting seeing all ages (0+)
- At least one year of experience caring for pediatric patients including newborns
- The ability to work a flexible schedule including weekends and evenings
- The ability to work at least 3 major holidays a year
- The ability to work two full weekends per month (4 shifts)
- The ability to work between the hours of 8am-9pm
- State licensing in California, obtained by your One Medical start date
This is full-time role based in our Berkeley University office.
One Medical is committed to fair and equitable compensation practices.
The base salary range for this role is $178,000 - $189,520 based on a full-time schedule. Final determination of starting pay may vary based on factors such as practice experience and patient care schedule. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. For more information, visit .
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:
Taking care of you today
- Paid sabbatical for every five years of service
- Free One Medical memberships for yourself, your friends and family
- Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
- Competitive Medical, Dental and Vision plans
- Pre-Tax commuter benefits
- PTO cash outs - Option to cash out up to 40 accrued hours per year
Protecting your future for you and your family
- 401K match
- Credit towards emergency childcare
- Company paid maternity and paternity leave
- Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
- Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
- Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.
- UpToDate Subscription - An evidence-based clinical research tool
- Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
- Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
- Discounted rate to attend One Medical's Annual REAL primary care conference
Not Specified
Technical Service Representative II
🏢 Percepta
Salary not disclosed
Powertrain Assistance Center (PAC) At Percepta, we bring first-class service across each market we support.
As a Technical Representative II in Melbourne Florida, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing • Receive inbound calls from competitive make dealerships and independent repair facilities regarding powertrain warranty claims adjudication per contract terms and contact handling processes.
• Receive inbound calls from F/L dealerships, competitive make dealerships, independent repair facilities, and vehicle owners regarding warranty process/policy and claims adjudication per contract terms and contact handling processes.
• Receive inbound calls from independent inspectors taking verbal inspections reports and documenting them in the appropriate systems.
• Receive inbound emails from 3rd party vendors and process warranty claims for Motor craft products.
• Review digital photographs and supporting documentation.
• Provide real time powertrain related technical assistance to competitive make dealerships and independent repair facilities.
• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.
• Place outbound calls to independent repair facilities and dealerships providing claim approval/denial details.
• Communicate with dealers and repair facilities in a professional, knowledgeable, empathetic manner pertaining to claim adjudication and concerns if authorization will not be provided.
• Provide assistance to F/L dealerships inquiring about the national powertrain network (NPN) • Provide assistance to F/L dealerships submitting powertrain warranty registrations.
Properly log all dealer contacts into appropriate contact system, to allow for an accurate historical view of contacts from the CRC.
What You Bring to the Role • High School Diploma or equivalent • Minimum 2-3 year of customer service experience • Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training
- preferred A Bit More About Your Role • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to read and understand workshop manual and electrical schematics • Ability to speak confidently about repair procedures • Proficiency with part numbers and parts catalog supersession pertaining to powertrain assemblies • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems • Communicate and articulate in a professional and effective manner both verbally and written • Ability to provide technical coaching and feedback to TSR I & II level agents • Ability to exercise independent judgment and decision making • Reasoning ability and logical thinking • Strong computer and typing skills
- speed and accuracy of 40-60 WPM required • Intermediate computer skills required, i.e.
Web Browsing, Email • Two years of customer service experience with an emphasis on chat required • Ability to maintain the highest level of confidentiality • Basic knowledge of Microsoft Outlook, Excel, and Word preferred • Ability to work in a team fostered environment • Ability to work in a multi-tasked environment, while prioritizing and organize work About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breath and play by them everyday.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions Respect- a team that is accountable, dependable and gives you their full attention Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization CareerGrowth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.
Percepta is an Equal Opportunity Employer.
As a Technical Representative II in Melbourne Florida, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing • Receive inbound calls from competitive make dealerships and independent repair facilities regarding powertrain warranty claims adjudication per contract terms and contact handling processes.
• Receive inbound calls from F/L dealerships, competitive make dealerships, independent repair facilities, and vehicle owners regarding warranty process/policy and claims adjudication per contract terms and contact handling processes.
• Receive inbound calls from independent inspectors taking verbal inspections reports and documenting them in the appropriate systems.
• Receive inbound emails from 3rd party vendors and process warranty claims for Motor craft products.
• Review digital photographs and supporting documentation.
• Provide real time powertrain related technical assistance to competitive make dealerships and independent repair facilities.
• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.
• Place outbound calls to independent repair facilities and dealerships providing claim approval/denial details.
• Communicate with dealers and repair facilities in a professional, knowledgeable, empathetic manner pertaining to claim adjudication and concerns if authorization will not be provided.
• Provide assistance to F/L dealerships inquiring about the national powertrain network (NPN) • Provide assistance to F/L dealerships submitting powertrain warranty registrations.
Properly log all dealer contacts into appropriate contact system, to allow for an accurate historical view of contacts from the CRC.
What You Bring to the Role • High School Diploma or equivalent • Minimum 2-3 year of customer service experience • Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training
- preferred A Bit More About Your Role • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to read and understand workshop manual and electrical schematics • Ability to speak confidently about repair procedures • Proficiency with part numbers and parts catalog supersession pertaining to powertrain assemblies • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems • Communicate and articulate in a professional and effective manner both verbally and written • Ability to provide technical coaching and feedback to TSR I & II level agents • Ability to exercise independent judgment and decision making • Reasoning ability and logical thinking • Strong computer and typing skills
- speed and accuracy of 40-60 WPM required • Intermediate computer skills required, i.e.
Web Browsing, Email • Two years of customer service experience with an emphasis on chat required • Ability to maintain the highest level of confidentiality • Basic knowledge of Microsoft Outlook, Excel, and Word preferred • Ability to work in a team fostered environment • Ability to work in a multi-tasked environment, while prioritizing and organize work About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breath and play by them everyday.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions Respect- a team that is accountable, dependable and gives you their full attention Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization CareerGrowth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.
Percepta is an Equal Opportunity Employer.
Not Specified
Team Lead
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Team leader in Dearborn, MI you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The CRC Team Leader is responsible for the day-to-day leadership and performance of Customer Care agents in the Customer Relationship Center (CRC).
The Team Leader directs, supervises, evaluates, and coaches their representatives while motivating and building strong relationships with the agents, their peers, and Percepta/Ford Management team.
The Team Leader addresses questions regarding company policies, case handling, key performance indicators, and general inquiries.
Additionally, the Team Leader is responsible for timely response and resolution of customer escalations.
During a Typical Day, You'll •Responsible for the operational success of the team and for driving the culture of Ford Customer Care.
•Coach for professional development to drive performance and customer satisfaction.
•Serve as a role model for excellent customer handling as prescribed by the Ford Concern Resolution process.
•Promote a culture of Ford loyalty.
•Demonstrate understanding of program goals through meeting and/or exceeding quality and service level objectives.
•Lead and motivate team and individual agents to meet and/or exceed key performance indicators including customer satisfaction.
•Utilize all available resources (QA Evaluations, Call Handling Performance Reports, Attendance and Schedule Adherence Reports, Summary Reports, Agent Trace Reports, AWA Spending Reports, etc).
•Drive concern resolution in the team's customer handling process.
•Ensure quality contact between the agent, dealer, field, and customer.
•Deliver resolution on any Percepta or Ford management priority requests.
•Deliver timely resolution on customer escalations.
•Ensure that all follow-ups are kept as promised.
•Maintain open communication with Percepta and Ford management.
•Identify gaps in the Concern Resolution process and escalate to your Program Manager.
•Responsible for the processing of customer satisfaction tools (award up to $2,000/$6,000 on Goodwill Assistance, administer ESP, Service Component Plans, X-Plans) •Build partnerships with Work Force Management, Operations, Training, QA, and Ford to ensure that standards are met.
•Participate in bi-weekly calibration sessions with Quality Assurance to ensure compliance with client standards.
•Compare customer satisfaction survey results to transaction handling to identify opportunities for improvement.
•Responsible for agent performance management.
•Lead and participate in team meetings.
•Communicate new processes and policy changes quickly and efficiently in a fast-paced environment.
•Promotes and fosters a continuous improvement culture within the organization.
Work Environment and Personnel Development •Lead by example to create a positive work environment that drives team performance.
•Promote agent development through the delivery of frequent and timely coaching sessions to support process adherence and quality-driven customer interaction.
This is accomplished via coach backs of quality evaluations, live call monitoring, and side-by-side observance of call handling.
•Provides direct leadership to the team through business processes and practices designed to support employee retention, productivity, profitability, and customer satisfaction.
•Complete annual performance evaluations and monthly scorecards.
•Administer disciplinary actions if necessary.
•Recognize and reward excellent team performance.
•Build morale within the team to support agent retention.
•Resolve conflicts with sensitivity, tact, and fairness.
•Plan and implement strategic learning objectives for self-development.
Miscellaneous •Work on activities and/or projects as requested by the Manager.
•Support agent interview selection process.
•Conduct/participate in focus groups and agent/company feedback sessions.
What You Bring to the Role Education •High School Diploma or GED required.
•Some secondary education or equivalent experience preferred.
Experience •1
- 3 years Team Leadership or supervisory experience •3
- 5 years of customer service experience, preferably in a contact center operations environment •Experience in coaching others and improving performance.
Skills •Meet all requirements of a CCR and/ or CCS.
•Leadership Skills: o Team Building o Good judgment in problem resolution o Ability to create a supportive and conducive adult learning environment.
o Ability to drive employee satisfaction.
o Demonstrate professionalism.
•Basic knowledge of Microsoft Word, Excel, and E-mail •Coaching Certification •Operational Readiness •QA Certification-Track 2 •Ability to interpret performance reports to identify trends etc.
•WPA Overview •Review of Training Processes •Knowledge of Percepta Human Resources Policies and Procedures: Employee Relations/Corrective Action; Coaching and Feedback, Behavior Based Interviewing; Harassment/Professionalism in the Workplace •Strong organizational, time management, planning, and problem-solving skills •Strong multi-tasking skills •Strong written and oral communication skills •Strong customer service, interpersonal, and relationship-building skills •Strong Team building skills, to work well within a close team environment
- self-sufficient, resourceful, and works well with minimal supervision.
•Ability to create a supportive and conducive professional learning environment.
•Ability to work with various organizational levels to support the development and delivery of new resource material.
•Possess a high degree of professionalism.
•Experience with Siebel or Customer Contact Software is an asset.
Other •Must be able to interact with all internal and external departments and contacts.
•Must represent Percepta professionally with all clients and external organizations and contacts.
What You Can Expect •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) •Employee Rewards Program (Perci Perks) About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them everyday.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one .
Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions.
Respect- a team that is accountable, dependable and gives you their full attention.
Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.
Career Growth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-Hybrid
As a Team leader in Dearborn, MI you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The CRC Team Leader is responsible for the day-to-day leadership and performance of Customer Care agents in the Customer Relationship Center (CRC).
The Team Leader directs, supervises, evaluates, and coaches their representatives while motivating and building strong relationships with the agents, their peers, and Percepta/Ford Management team.
The Team Leader addresses questions regarding company policies, case handling, key performance indicators, and general inquiries.
Additionally, the Team Leader is responsible for timely response and resolution of customer escalations.
During a Typical Day, You'll •Responsible for the operational success of the team and for driving the culture of Ford Customer Care.
•Coach for professional development to drive performance and customer satisfaction.
•Serve as a role model for excellent customer handling as prescribed by the Ford Concern Resolution process.
•Promote a culture of Ford loyalty.
•Demonstrate understanding of program goals through meeting and/or exceeding quality and service level objectives.
•Lead and motivate team and individual agents to meet and/or exceed key performance indicators including customer satisfaction.
•Utilize all available resources (QA Evaluations, Call Handling Performance Reports, Attendance and Schedule Adherence Reports, Summary Reports, Agent Trace Reports, AWA Spending Reports, etc).
•Drive concern resolution in the team's customer handling process.
•Ensure quality contact between the agent, dealer, field, and customer.
•Deliver resolution on any Percepta or Ford management priority requests.
•Deliver timely resolution on customer escalations.
•Ensure that all follow-ups are kept as promised.
•Maintain open communication with Percepta and Ford management.
•Identify gaps in the Concern Resolution process and escalate to your Program Manager.
•Responsible for the processing of customer satisfaction tools (award up to $2,000/$6,000 on Goodwill Assistance, administer ESP, Service Component Plans, X-Plans) •Build partnerships with Work Force Management, Operations, Training, QA, and Ford to ensure that standards are met.
•Participate in bi-weekly calibration sessions with Quality Assurance to ensure compliance with client standards.
•Compare customer satisfaction survey results to transaction handling to identify opportunities for improvement.
•Responsible for agent performance management.
•Lead and participate in team meetings.
•Communicate new processes and policy changes quickly and efficiently in a fast-paced environment.
•Promotes and fosters a continuous improvement culture within the organization.
Work Environment and Personnel Development •Lead by example to create a positive work environment that drives team performance.
•Promote agent development through the delivery of frequent and timely coaching sessions to support process adherence and quality-driven customer interaction.
This is accomplished via coach backs of quality evaluations, live call monitoring, and side-by-side observance of call handling.
•Provides direct leadership to the team through business processes and practices designed to support employee retention, productivity, profitability, and customer satisfaction.
•Complete annual performance evaluations and monthly scorecards.
•Administer disciplinary actions if necessary.
•Recognize and reward excellent team performance.
•Build morale within the team to support agent retention.
•Resolve conflicts with sensitivity, tact, and fairness.
•Plan and implement strategic learning objectives for self-development.
Miscellaneous •Work on activities and/or projects as requested by the Manager.
•Support agent interview selection process.
•Conduct/participate in focus groups and agent/company feedback sessions.
What You Bring to the Role Education •High School Diploma or GED required.
•Some secondary education or equivalent experience preferred.
Experience •1
- 3 years Team Leadership or supervisory experience •3
- 5 years of customer service experience, preferably in a contact center operations environment •Experience in coaching others and improving performance.
Skills •Meet all requirements of a CCR and/ or CCS.
•Leadership Skills: o Team Building o Good judgment in problem resolution o Ability to create a supportive and conducive adult learning environment.
o Ability to drive employee satisfaction.
o Demonstrate professionalism.
•Basic knowledge of Microsoft Word, Excel, and E-mail •Coaching Certification •Operational Readiness •QA Certification-Track 2 •Ability to interpret performance reports to identify trends etc.
•WPA Overview •Review of Training Processes •Knowledge of Percepta Human Resources Policies and Procedures: Employee Relations/Corrective Action; Coaching and Feedback, Behavior Based Interviewing; Harassment/Professionalism in the Workplace •Strong organizational, time management, planning, and problem-solving skills •Strong multi-tasking skills •Strong written and oral communication skills •Strong customer service, interpersonal, and relationship-building skills •Strong Team building skills, to work well within a close team environment
- self-sufficient, resourceful, and works well with minimal supervision.
•Ability to create a supportive and conducive professional learning environment.
•Ability to work with various organizational levels to support the development and delivery of new resource material.
•Possess a high degree of professionalism.
•Experience with Siebel or Customer Contact Software is an asset.
Other •Must be able to interact with all internal and external departments and contacts.
•Must represent Percepta professionally with all clients and external organizations and contacts.
What You Can Expect •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) •Employee Rewards Program (Perci Perks) About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them everyday.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one .
Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions.
Respect- a team that is accountable, dependable and gives you their full attention.
Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.
Career Growth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-Hybrid
Not Specified
Customer Care Representative III
🏢 Percepta
Salary not disclosed
Customer Care Representative III We bring first-class service across each market we support.
As a Customer Care Representative III in Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Customer Care Representative works under the direct supervision of the Team Leader and is responsible for providing a timely and professional service in response to a wide variety of inquiries including Over the Air customers and concerns by using available resources to our US retail customers and dealers.
The CCR will learn and execute the complete call handling process, meet expected customer service levels, support business performance goals of the program by providing a full range customer service experience, and answer regular customer inquiries and concerns via telephone.
What You Bring to the Role High School Diploma or equivalent 6 months Customer Service experience required Previous experience supporting customers through phone preferred Experience or interest in working with technology is preferred Experience with customer contact systems Adaptability and flexibility to work within different channels within the program as needed Solid computer skills, internet savvy, and experience using CRM software Ability to type and speak at the same time Strong problem solving, troubleshooting experience, resolving technical problems from start to finish Exceptional oral and written communication skills, portraying a high degree of professionalism with customers and all levels of the organization Experience working in the automotive or wireless telecommunications industry is an asset Strong customer service skills Experience with and appreciation for electronic devices and computers, along with willingness and ability to quickly learn new technology Ability to advise and educate customers in a way they can understand
- possess patience to work through technical issues with non-technical customers Highly organized, detail oriented, and able to thrive in a fast paced, changing environment What You Can Expect Starting hourly rate of 15.00 Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Hours of Operation: Monday-Friday: 8:30AM-5:30PM A Bit More About Your Role Promptly processes and answers/resolves customer inquiries, concerns or technical questions, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided.
Communicate professional, grammatically correct verbal and written responses to customer inquiries and concerns; educate the customer on client products and services.
Understand use of technology, scripts, and product knowledge.
Actively listens to the consumer providing answers, while controlling the call to lead the consumer in an efficient professional manner.
Handle difficult customer issues and avoiding escalation whenever possible in a positive and professional manner.
Ensure that all customer contacts are properly logged into FMC360, the CRC’s contact system, to allow for an accurate historical view of customer’s contacts; manage follow-up log and audit documentation of customer files.
Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for basic to intermediate level issues.
Follow-up with the customer if required, to ensure the full resolution of the problem.
Recommends changes to departmental policies and procedures to improve support services provided to the customer, keeping the Team Leader informed of any issues as they arise.
Provides recommendations to Team Leader regarding the resolution of recurring problems.
Assists in formulation of problem-solving techniques for newly discovered issues.
Maintain exceptional product knowledge as it relates to technical support.
Remains knowledgeable of product and service offerings, current industry products and technologies.
Supports the operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique #LI-Onsite
As a Customer Care Representative III in Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Customer Care Representative works under the direct supervision of the Team Leader and is responsible for providing a timely and professional service in response to a wide variety of inquiries including Over the Air customers and concerns by using available resources to our US retail customers and dealers.
The CCR will learn and execute the complete call handling process, meet expected customer service levels, support business performance goals of the program by providing a full range customer service experience, and answer regular customer inquiries and concerns via telephone.
What You Bring to the Role High School Diploma or equivalent 6 months Customer Service experience required Previous experience supporting customers through phone preferred Experience or interest in working with technology is preferred Experience with customer contact systems Adaptability and flexibility to work within different channels within the program as needed Solid computer skills, internet savvy, and experience using CRM software Ability to type and speak at the same time Strong problem solving, troubleshooting experience, resolving technical problems from start to finish Exceptional oral and written communication skills, portraying a high degree of professionalism with customers and all levels of the organization Experience working in the automotive or wireless telecommunications industry is an asset Strong customer service skills Experience with and appreciation for electronic devices and computers, along with willingness and ability to quickly learn new technology Ability to advise and educate customers in a way they can understand
- possess patience to work through technical issues with non-technical customers Highly organized, detail oriented, and able to thrive in a fast paced, changing environment What You Can Expect Starting hourly rate of 15.00 Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Hours of Operation: Monday-Friday: 8:30AM-5:30PM A Bit More About Your Role Promptly processes and answers/resolves customer inquiries, concerns or technical questions, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided.
Communicate professional, grammatically correct verbal and written responses to customer inquiries and concerns; educate the customer on client products and services.
Understand use of technology, scripts, and product knowledge.
Actively listens to the consumer providing answers, while controlling the call to lead the consumer in an efficient professional manner.
Handle difficult customer issues and avoiding escalation whenever possible in a positive and professional manner.
Ensure that all customer contacts are properly logged into FMC360, the CRC’s contact system, to allow for an accurate historical view of customer’s contacts; manage follow-up log and audit documentation of customer files.
Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for basic to intermediate level issues.
Follow-up with the customer if required, to ensure the full resolution of the problem.
Recommends changes to departmental policies and procedures to improve support services provided to the customer, keeping the Team Leader informed of any issues as they arise.
Provides recommendations to Team Leader regarding the resolution of recurring problems.
Assists in formulation of problem-solving techniques for newly discovered issues.
Maintain exceptional product knowledge as it relates to technical support.
Remains knowledgeable of product and service offerings, current industry products and technologies.
Supports the operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique #LI-Onsite
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T
Head of AI Product
🏢 TIFIN
Salary not disclosed
WHO WE ARE
TIFIN builds the AI operating layer for wealth. Our platform delivers agentic workflows across the industry’s core personas—investors, advisors, investment teams, and operations—so financial institutions can move faster, serve more clients, and deliver better outcomes with the same (or fewer) resources. We combine finance-native AI, specialized data, and enterprise-grade controls to deploy secure, compliant capabilities into real production environments.
WHAT SETS US APART
- Speed: We build and ship quickly—MVPs in ~3 months, production-ready products in ~6–12 months.
- Track Record: Prior exits include 55ip (acquired by J.P. Morgan) and Paralel
- Strategic Partners: Partners include J.P. Morgan, SEI, Franklin Templeton, Morningstar, Broadridge, Motive Partners and Tectonic Ventures.
- World-Class Team: Complimentary expertise across AI and financial services, with experience from Google, Microsoft, Uber, PayPal, eBay, BlackRock, LPL, Franklin Templeton, Morgan Stanley, Broadridge and more.
OUR VALUES
- Grow at the Edge. We are driven by personal growth fueled by a beginner’s mindset. We get out of our comfort zone and keep egos aside. With self-awareness and integrity we strive to be the best we can possibly be. No excuses.
- Understanding through Listening and Speaking the Truth. We communicate with authenticity, precision and integrity to create a shared understanding. We identify opportunities within constraints and propose solutions in service to the team.
- I Win for Teamwin. We believe in staying within our genius zones to succeed and taking accountability for driving results. We are all individual contributors first and always thinking about what can be better.
ROLE OVERVIEW
We are looking for a Head of Product for our AI financial assistant for the workplace, , designed to provide personalized financial and benefits guidance for employees and growth for advisors. You will own the technical and production vision from architecture through delivery, including direct responsibility for engineering direction across AI, LLM systems and platform architecture. You will report directly to the CEO and shape company strategy, platform investment and technical direction in order to create magic for our customers.
PROJECTS
- AI Agent Orchestrator: Design and delivery of multi-agent systems coordinating planning, reasoning, execution and tool use.
- Human-in-the-Loop Collaboration: Architect systems with a clear separation of automation vs advisor or employee decision making for compliance and trust.
- LLM Systems and Model Engineering: Purpose-tuned models for financial services to handle complex, multi-turn interactions with actionability in low-latency environments.
- Enterprise Platform and Integration: Integrate with enterprise CRMs, data warehouses, identity systems and legacy financial platforms.
WHAT YOU’LL DO
- Live and breathe the product. Own all aspects to launch new products and features with a highly detailed and thoughtful testing approach.
- Direct engineering and LLM teams across platform development, AI systems, and production infrastructure.
- Define and prioritize technical roadmaps, including model strategy, platform architecture, and system scalability.
- Establish engineering and AI quality bars, including evaluation, testing, monitoring, and reliability.
- Ensure systems meet enterprise requirements for security, compliance, auditability, and data segmentation.
- Act as a technical leader across the organization, raising the bar for execution and decision-making.
WHAT YOU’LL BRING
- 7+ years of hands-on experience in product management with a track record shipping AI systems that operate reliably under real-world constraints
- Experience directly leading and influencing senior engineers and AI/LLM specialists
- Strong understanding of LLM behavior, failure modes, hallucination mitigation, and evaluation techniques
- Ability to manage the product roadmap from scratch through to production.
- Swift, high-quality decision making informed by data but not paralyzed without it.
- Ability to plan for future work while maintaining the current delivery with rapidly changing priorities.
- Resilience and adaptability - experience working at early-stage startups is a plus.
COMPENSATION RANGE
$150,000 - $200,000 USD
In addition to cash compensation, a meaningful equity stake is a significant part of the overall package. Package also includes benefits program eligibility: Comprehensive health, dental and vision coverage, retirement benefits and flexible PTO.
TIFIN is proud to be an equal opportunity workplace and values the multitude of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
Please see more details on our privacy practices in our Privacy Notice here.
Not Specified
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Bilingual Operations Manager
Salary not disclosed
The Excellence Architect Who Transforms Commercial Cleaning and Facility Services Into Legendary Client Experiences
The World We Envision
Imagine a world where businesses achieve peak performance and amazing client optics through clean and pristine office environments that elevate employee productivity, overall customer satisfaction, and operational excellence.
Your New Team
You'll join a family-oriented team of passionate professionals who've built the #1 fastest- growing franchise for three consecutive years. We're not just colleagues, we're your success partners on a mission to dominate the commercial cleaning and facility services market through excellence, teamwork, integrity, and obsessive customer focus. Your superpower? Being the field general who develops world-class franchisees, builds unbreakable client relationships, and ensures every facility shines with excellence.
Our DNA
We work with relentless passion and unwavering integrity. We celebrate wins together while maintaining exceptionally high standards. We believe in empowering others to crush their business goals and achieve their personal dreams.
The Ultimate Challenge
Stop here. Only continue reading if you're saying "HECK YEAH!" to the idea of being the operational excellence champion who trains franchisees to greatness, builds legendary client relationships, and ensures every facility meets our exceptionally high standards while expanding revenue through specialty services.
Your Mission: Excellence Architect & Franchisee Development Leader
The Role: Lead franchisee training and development while managing client relationships, conducting detailed facility inspections, driving specialty service revenue, and ensuring seamless account transitions through bilingual excellence and operational mastery.
Your Impact: You're the field engine that transforms good franchisees into exceptional ones, turns satisfied clients into raving fans, and ensures every facility reflects our commitment to excellence.
Six Things You'll Be OBSESSED With:
Franchisee Development Mastery - Train and mentor unit franchisees to achieve operational excellence and business success
Client Relationship Architect - Build unbreakable bonds with customers through consistent communication and proactive account management
Quality Control Commander - Perform thorough monthly facility inspections with laser-focused attention to detail
Revenue Growth Driver - Sell specialty facility services and expand client accounts through consultative excellence
Performance Review Leader - Conduct quarterly franchisee reviews that drive improvement and celebrate success
Launch & Transition Expert - Ensure flawless first cleans and seamless account transfers that wow clients every time
Are You Our Future Operations Superstar?
You're a results-driven professional who lives and breathes these characteristics:
Core Values:
• Integrity-Driven - Uncompromising honesty is your superpower, especially when no one is watching
• Reliable - You're the person everyone counts on when excellence is non-negotiable
• Growth-Minded - Continuously developing franchisees and improving operational systems to reach full potential
Operations DNA:
• Detail-Obsessed - Nothing escapes your inspection; excellence is your only standard
• Proactive - You anticipate client needs and franchisee challenges before they become issues
• Quality-Focused - You turn good service into exceptional experiences that clients rave about
• Adaptable - You handle diverse clients, franchisees, and situations with professionalism and grace
Natural Abilities:
- Magnetic Communication - Professional presence in both English and Spanish that builds instant trust and conveys expertise
- Training Excellence - You develop others and help franchisees reach their full potential
- Relationship Genius - You build lasting client partnerships that drive retention and growth
- Problem-Solving Master - You turn challenges into opportunities and ensure smooth operations
Sales & Service DNA:
- Consultative Selling - Natural ability to identify client needs and present specialty service solutions
- Client Satisfaction Obsessed - You follow up, follow through, and ensure every client is thrilled
- Transition Specialist - You Orchestrate seamless account changes that maintain client confidence
What You Need to Dominate:
- Bilingual proficiency (English/Spanish) - essential for English and Spanish franchisee development and client communications
- 3+ years operations management, training, or account management experience in service industries is highly preferred
- Confidence in building strong client relationships and driving customer satisfaction
- Experience conducting inspections quality audits, or facility assessments is preferred
- Sales ability and comfort presenting specialty services to existing clients is preferred
- Strong training and coaching skills that develop high-performing teams
- Exceptional organizational abilities, problem-solving mindset and attention to detail
- Valid driver's license and reliable transportation for facility visits
- Ability and desire to learn and use new technology quickly
- Self-motivated with ability to work independently while maintaining team synergy
Your Compensation & Growth Structure
• Competitive base salary commensurate with experience
• Performance bonuses tied to client satisfaction and operational excellence metrics
• Sales commissions on specialty services you personally sell
• Growth incentives for franchisee development and account retention
• Clear path to senior operations leadership and regional management opportunities in
our expanding empire
Ready to Become Our Operations Hero?
If you're excited about being the operational excellence champion in Birmingham, developing
franchisees to greatness, building unbreakable client relationships, and driving quality standards
that set the industry benchmark while building your own long-term career, we need to talk.
To Apply: Submit your resume + a brief explanation of how you would positively impact our
team and drive value to our Unit Franchisees and clients through your hard work and
commitment to excellence.
Join us and become the field leader who drives our Birmingham market to legendary status.
Competitive Base Pay plus:
- Base Salary - $50k - $60k
- Plus Monthly Commissions
- Car and Phone Allowances
Not Specified
S
General Manager
Salary not disclosed
General Manager - Studio Leader Extraordinaire
Are you ready to take the reins and lead a dynamic, high-energy team in the fitness and wellness industry? We’re searching for a driven, entrepreneurial General Manager who thrives on building high-performing teams, crafting exceptional client experiences, and growing a brand that leaves a lasting impact on its community. This is not your average management gig—it’s an opportunity to step into a leadership role where your ambition, creativity, and passion will help shape the future of a premium fitness studio.
What You’ll Do:
Lead & Inspire a Rock-Solid Team:
- Build and develop a powerhouse team of instructors and studio leads who are excited to grow their careers and deliver excellence every day.
- Provide consistent coaching, feedback, and leadership to elevate individual and team performance.
- Foster a culture of collaboration and camaraderie through regular team meetings and events that create alignment and connection.
Build a Thriving Community & Amplify the Brand:
- Be the face and voice of the studio, cultivating meaningful relationships with local health, fitness, and wellness communities.
- Partner with influencers, corporate sponsors, and key stakeholders to drive brand awareness and engagement.
- Position yourself as a local leader and ambassador who lives and breathes the studio’s mission and values.
Crush Sales & Studio Performance Goals:
- Develop and execute creative, localized marketing strategies to attract and retain clients, all while exceeding studio-specific goals.
- Monitor and analyze key performance metrics—sales, retention, class utilization, and more—to ensure profitable, sustainable growth.
- Use data-driven insights to optimize studio operations and refine strategies for long-term success.
Own Operations Like a Pro:
- Oversee daily studio operations, ensuring everything runs like a well-oiled machine.
- Create and manage class schedules, staff coverage, and inventory to support the studio’s needs and growth.
- Deliver exceptional customer service by resolving client inquiries and concerns quickly and with care.
Who You Are:
- A natural leader with a proven track record of managing teams and driving results.
- Passionate about fitness, wellness, and building a thriving community.
- A strategic thinker who can pivot to hands-on execution when needed.
- Results-oriented with a flair for balancing creativity and data-driven decision-making.
- Energetic, approachable, and ready to take on any challenge with confidence.
This is more than just a job—it’s a chance to lead, inspire, and make an impact. If you’re ready to elevate your career and take charge of a studio that’s destined for greatness, we want to hear from you.
Not Specified
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