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Customer Service Advocate I
Salary not disclosed
Columbia, SC 4 days ago
Title: Customer Service Advocate I

Location: Columbia, SC 29229

Duration: 3 months (Contract to hire)

Shift- 8:00 AM - 8:00 Pm

Note: Training Monday- Friday 8:00-4:30 FOR 11 WEEKS

NO TIME OFF WILL BE APPROVED DURING TRAINING


Job Description

Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Performs research and coordinates with internal departments as needed to ensure timely and effective issue resolution while maintaining high-quality customer service standards.

Required Skills and Abilities: Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Other Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.

Responsibilities

Customer Inquiry Management (65%)



  • Respond accurately, timely, and courteously to telephone, written, web, and walk-in inquiries.




  • Ensure effective customer relations through professional communication.




  • Accurately document all customer interactions.





Research & Issue Resolution (15%)



  • Initiate or process adjustments as needed to resolve inquiries.




  • Conduct research and coordinate with other departments to resolve issues.




  • Respond to and assist with priority inquiries and special projects as required by management.





Customer Feedback & Complaint Management (10%)



  • Provide feedback to management regarding customer problems, questions, and needs.




  • Maintain accurate records of complaints and customer comments.




  • Recommend changes or improvements based on recurring issues.




  • Follow through on complaints until resolution or escalate to management when necessary.





Process Improvement & Compliance (5%)



  • Maintain knowledge of quality work instructions and company policies.




  • Recommend improvements to procedures and techniques identified during daily operations.




  • Meet all departmental productivity, quality, and timeliness standards.





Fraud & Error Reporting (5%)



  • Identify and promptly report suspected fraudulent activities.




  • Report system errors to the appropriate departments.





Skills



  • Excellent verbal and written communication skills.




  • Strong interpersonal and organizational skills.




  • Ability to handle high-stress situations.




  • Good judgment and problem-solving abilities.




  • Strong customer service orientation.




  • Ability to learn and efficiently operate multiple computer systems.





Technical Skills

Required:





  • Basic computer operating skills.




  • Ability to use standard office equipment.





Preferred:





  • Knowledge of word processing, spreadsheet, and database software.





Education

Required Education:





  • High School Diploma or equivalent.





Required Work Experience:





  • None.





Preferred Education:





  • Associate Degree.





Preferred Work Experience:





  • 2 years of customer service or call center experience.





Work Environment



  • Typical office environment.



Not Specified
Customer Service Representative (Regional Remote)
Salary not disclosed
Description

Must be located within one hour of Pottstown, PA.

Are you stuck in your mundane Job with no growth opportunity? Are you looking to blend hard work and FUN?

Diamond's culture is made up of a team of driven and passionate employees that care about helping others. When you work at Diamond, you will find that you can have more than just a job here, you can build your career. Diamond employees believe in doing more for our members and more for our community, which is what has helped make us one of the Best Places to work in PA for 10 consecutive years. See how your career can grow when you start working with Diamond Credit Union.


Position Summary:

Member Advocate - Member Experience Center-Call handles member requests and provides exceptional member service, using product knowledge to recognize cross sell opportunities and refer to appropriate credit union specialists.


Supervisory Responsibilities:

No direct reports.


Essential Functions:

  • Effectively handle incoming calls, making sure all calls are answered within 2 rings, while ensuring established average speed of answer performance and abandon rate standards are met.
  • Assist members with general inquiries, account management, routine account-related requests such as: account reconciliation, evaluation and explanation of products, service fee and overdraft charges, up to and including fee refunds, transfer of funds, stop payment requests, debit cards (i.e.: usage, limits and dispute processing), credit card and loan payment processing, account maintenance changes (i.e.: name/address, phone, etc.) check reorders and interaction with internal support departments and 3rd parties.




Requirements

Required Skills / Abilities:

  • Demonstrated dedication to positive, member-focused service.
  • Good interpersonal and communication skills to ensure member related issues are handled in a fair, consistent manner.
  • Good organizational skills and attention to detail.
  • Ability to work through member situations and provide effective and accurate resolutions.
  • Good technical skills and ability to work with multiple systems.
  • Ability to be available at 8:00am M-Sat.
  • Available to work until 5:00pm M-W, 7:00pm Th, 6:00pm Fri, and 1:00pm Sat on a rotational basis.


Education / Experience:

  • High school diploma or equivalent.
  • Two plus years of customer service experience, preferably within a financial institution.


Diamond Credit Union complies with all laws related to equal employment opportunity. It is the policy of the Credit Union to not discriminate against any employee or applicant because of sex (including gender identity, gender expression, sexual orientation, pregnancy, and pregnancy related decisions). Diamond Credit Union will not engage in any discriminatory employment practices based on race, color, religion, gender, age, national origin, ancestry, veteran status, disability, or any other characteristics protected by law.


Remote working/work at home options are available for this role.
Not Specified
Implementation & Service Specialist
✦ New
Salary not disclosed
Chicago, Illinois 1 day ago
Drive Seamless Solution Implementations and Elevate Customer Value
The role of the Implementation & Service Specialist (ISS) is to manage the execution phase of the solution selling offering (ON!Track, Fleet Management, Health & Safety, Productivity Software, etc.). The role requires close partnership with internal teams of Solutions Consultants, Field Sales, and Operations to effectively deploy the implementation and elevate the customer experience. In this role you will also growing & protecting the customer value and return on investment through continuous activity and selling additional hardware, services and software within a specific geographical territory.

What You’ll Bring

- High School Diploma or GED, required
- Bachelor’s Degree or equivalent work experience, preferred
- Minimum two (2) years’ experience in Sales, Customer Service, Logistics, Operations, construction management or related technical field, required
- Knowledge of construction methods and practices as they relate to Hilti products, preferred
- Knowledge of lean methodologies and process optimization experience, preferred.
- Understanding of entire project team (PM’s, superintendents, safety reps, purchasing, etc.) and how they interact together, preferred
- Demonstrated aptitude of cold-calling skills at customer offices and jobsites required
- Ability to deal with ambiguity; thrive both independently and in a team environment
- Demonstrated ability to develop engaged customer relationships and implement strategic concepts
- Ability to bring an ownership mindset with excellent time and territory management skills
- Must be persuasive, opportunity driven, customer experience focused, and a great collaborator
- Must be able to build prospects and business relationships
- Proficient computer skills including MS Office Suite and smartphones
- Must maintain a professional business appearance in accordance with HNA dress policy at all timesVehicle/ Driver’s License Requirements:

- Company vehicle provided for carrying equipment for product demonstration & implementation purposes

- Must have valid US driver’s license and comply with Hilti North America Fleet Safety Policy requirements

- Responsible prudent care and protection of company assets

Legal Notice
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Not Specified
Manager, Diagnostic Services - Breast Health
✦ New
Salary not disclosed
Arlington, TX 1 day ago
Job Description

Location: Moody Outpatient Center

This position requires certification in Mammography by the American Registry of Radiologic Technologists.

Primary Purpose

Responsible for management of assigned staff and other resources to ensure optimal services and safe patient care. Coordinates with other area managers to ensure common departmental goals are met. Acts as a liaison to physicians, administration, patients/families, and other disciplines for the department.

Minimum Specifications

Education

- Must be a graduate of an accredited Radiologic Technology program.
- Must have an associate degree in a healthcare related field.
- Bachelor's degree in a health care field or business administration is preferred.

Experience

- Must have eight (8) years of related healthcare experience, to include two years of leadership experience. May have an equivalent combination of education and experience to substitute for the experience requirements.

Certification/Registration/Licensure

- Must be registered by ARRT with subspecialty certification in Mammography.
- State of Texas as a Medical Radiologic Technologist (MRT)
- Must be in possession of active, valid BLS (Healthcare Provider) level CPR credential.

Responsibilities

- Responsible for quality management practices that deliver effective and efficient services and ensure optimal patient outcomes. Collaborates with medical staff and administration to assess operations and evaluate quality. Identifies and analyzes the design of jobs and work processes implementing appropriate changes to improve effectiveness, productivity and efficiency, and patient access. Directs, reviews, and evaluates performance improvement plans/projects, utilizing performance indicators to track/trend outcomes. Organizes & facilitates maintenance of all quality initiatives within the department.
- Directs, reviews, and evaluates delays, medical record audits, and other practice feedback. Responds to patient safety posts and investigations within established department expectations.
- Responsible for the effective financial management of the assigned areas department, ensuring appropriate use of department resources. Develops operating and capital budgets ensuring that departments have the necessary funds to carry out established goals and objectives. Utilizes benchmarks for cost utilization and staffing levels. Demonstrates ability to flex resources to changing volume and acuity requirements. Correlates volume, revenue, and cost to meet operating requirements for all service areas. Assures departments operate within allocated resources. Manages cost per unit of service within established annual departmental and/or organizational goals or expectations. Ensures data integrity and works with department leadership to ensure accurate coding and charge capture for all exams and supplies in patient care. Develops, implements, and evaluates detailed action plans to correct variances.
- Selects, trains, supervises, motivates, and evaluates assigned staff to ensure maximum utilization of individual and group capabilities, while providing optimal service to internal and external customers. Ensures assigned staff receives opportunities to further their knowledge. Effectively delegates responsibilities. Must meet department and/or organizational expectations for turnover and retention of staff. Identifies and utilizes strategies to meet/exceed employee growth and development, as well satisfaction and quality of work-life needs.
- Serves as a liaison between the department and the information technology divisions coordinating and monitoring the implementation of various programs and systems such as the EMR and PACS to ensure the appropriate clinical operation and patient safety as requirements change. Coordinates facilitates, and trends software upgrades and optimization of various systems impacting the department. Must participate in various user groups to ensure required clinical operations are maintained and supported. Oversees connectivity of department modality equipment to integrated technologies. Communicates changes and provides technical guidance to staff as needed. Troubleshoots system and equipment issues as needed.
- Performs exams/procedures as needed. Accesses and handles selected medications with scope of licensure.
- Identifies achievable initiatives to improve work processes and improve customer (internal as well as external) satisfaction. Formally makes recommendations to leadership in writing with an implementation plan. Responsible for monitoring satisfaction results as appropriate to ensure the support of the overall goals of the department and the mission of Parkland. Meets or exceeds annual patient satisfaction goals established by leadership and Parkland.
- Oversees purchase, maintenance, and repair of equipment across the system including troubleshooting and vendor contact, as needed, to facilitate proper levels of operable equipment and efficient workflow with the departments. Collaborates with clinical engineering to ensure that all equipment is safe and maintained appropriately.
- Cultivates and maintains positive working relationships with management, physicians, nurses, hospital staff, students, and vendors in order to provide optimal patient care, and interdepartmental cooperation, and improve effectiveness, productivity, and efficiency in support of overall Parkland and department goals.

Requisition ID: 994476
Not Specified
Senior Financial Analyst - Client Services
Salary not disclosed
Appleton, WI 4 days ago

Our client is a third-party administration and consulting firm specializing in employee stock ownership plans. Our client guides privately held businesses through every stage of their employee stock ownership plan journey from feasibility analysis to long-term sustainability.


Location: Appleton, Wisconsin (in office role)


Essential Responsibilities:

Financial Modeling & Analysis

  • Build and maintain detailed feasibility models, including:
  • Company valuation assumptions and transaction sizing
  • Cash flow and debt service capacity analysis
  • Repurchase obligation forecasts
  • Tax impact and contribution modeling
  • Run multiple transaction scenarios and sensitivity analyses to evaluate sustainability and risk.
  • Identify financial constraints, red flags, and limiting factors in proposed company structures.


Feasibility and Transaction Support & Documentation

  • Prepare clear analytical outputs, schedules, and summaries for use in client-facing presentations.
  • Document assumptions, methodologies, and conclusions to support defensibility and consistency.
  • Support diligence requests and follow-up analysis during sales and transaction phases.


Cross-Functional Collaboration

  • Work closely with Solution Engineers to understand client objectives and refine feasibility scenarios.
  • Coordinate with valuation, tax, and administration teams to align assumptions and inputs.
  • Support transition from feasibility analysis to transaction execution and administration.


Quality & Standards

  • Maintain modeling templates, tools, and internal best practices.
  • Ensure analyses align with ERISA requirements, IRS regulations, and industry standards.
  • Stay current on technical developments and regulatory changes.


Compensation & Benefits

  • Base = $90-$110k base salary
  • Variable Bonus: ~10% of base (annual payout in January), tied to production hours target (≈1,500 production hours)
  • Projected Year One Earnings: $100k - $120k
  • Health – employer pays 60% of the employee’s monthly premium
  • Dental and vision insurance – employee pays 100%
  • Short and Long-term Disability
Not Specified
Print Services Specialist
✦ New
Salary not disclosed
New York, NY 12 hours ago

The Print Services Lead is responsible for delivering exceptional customer service, ensuring high‑quality production, and driving operational excellence within a fast‑paced print services environment. This role oversees daily operations, manages workflow, provides technical print expertise, and supports the development of team members.


Key Responsibilities

Deliver exceptional customer service while maintaining a strong focus on quality and efficiency.

Prioritize, assign, and oversee incoming work requests to ensure timely completion.

Schedule print jobs and perform quality reviews to ensure accuracy and adherence to specifications.

Manage all print and bindery operations, ensuring cost‑effective and efficient production.

Provide professional print guidance, including recommendations, due‑date negotiation, conflict resolution, and accurate job estimates.

Troubleshoot and resolve operational challenges and day‑to‑day issues as they arise.

Perform routine preventative maintenance on print equipment.

Monitor and manage inventory of supplies and print materials to prevent operational disruptions.

Identify, recommend, and implement process improvements to reduce waste and increase productivity.


Administrative & Compliance Responsibilities

Support administrative functions such as scheduling, billing, and reporting.

Ensure adherence to operational policies, procedures, and compliance requirements.

Maintain confidentiality and always uphold organizational standards.

Not Specified
FT Customer Service Representitive - Work From Home
Salary not disclosed
Cedar park, TX, WFH 2 days ago

[Customer Support / Remote]
- Anywhere in U.S.

/ Up to $20 per hour
- As a Customer Service Rep at Promenade, you will: Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email; Listen to customer inquiries, diagnose issues, and provide helpful solutions; Accurately identify and escalate complex technical issues to our engineering team; Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns; Identify trends and suggest improvements to enhance our support processes and overall user experience...Hiring Immediately >>


Remote working/work at home options are available for this role.
Not Specified
Data Scientist, Financial Services Consulting
Salary not disclosed
Chicago, IL 2 days ago
Consulting Analyst, Data Science And Analytics

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Be a part of our team you will collaborate with great people, pioneering products, and cutting-edge technology.

The Financial Services Consulting team at TransUnion is an industry recognized, client-facing department that rewards an entrepreneurial spirit. We have deep technical expertise and an established reputation as an analytic solutions provider in the Financial Services industry. We have a wealth of data and industry experience within our large group of highly-trained analysts, statisticians, engineers, and economists. We also have a modern computing environment based on best-in-class \"big data\" technologies and the freedom to explore new data sources and statistical and machine learning methodologies. All of these resources will enable you to help us deliver next-generation analytic solutions for our customers.

This position is responsible for developing credit risk management and business intelligence analytic solutions through consulting engagements and research serving TransUnion's clients. This position requires an understanding of US consumer lending and credit risk management practices.

  • You will partner with internal and external cross-functional teams to drive new business initiatives and deliver long-term value-added product propositions for customers in the US financial services segment at TransUnion. This includes but is not limited to the development of predictive risk management and business intelligence solutions for Fintechs, credit card issuers, collections agencies, and retail banks.
  • You will lead analytic client engagements involving descriptive, predictive, and prescriptive analysis through the consumer lending portfolio lifecycle, leveraging a variety of techniques (e.g., segmentation, logistic regression, gradient boosted trees, survival analysis, principal component analysis, scenario and sensitivity analysis).
  • You will design and write programs for data extraction, segmentation and statistical analysis on large population datasets using languages such as R, Python, and SQL.
  • You will deliver analytic insights and recommendations in succinct and compelling presentations for internal and external customers and an executive audience.
  • You will develop project proposals, sales presentations, and promotional collateral to enable the adoption of integrated customer solutions supported by TransUnion.
  • You will identify strategies and opportunities for customers to test and adopt TransUnion's analytic products and services.
  • You will provide mentorship and training to junior colleagues and maintain progress on all initiatives under limited direct supervision.
  • You will foster a high performance culture and cultivate an environment that promotes excellence and reflects the TransUnion brand.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the company's reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion's Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans.

Pay Scale Information:

The U.S. base salary range for this position is $67,500.00 - $112,500 annually. The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

Sr Analyst, Data Science and Analytics

TransUnion LLC

Not Specified
Segment Campaign Manager - Field Services Atlanta, Georgia - USA
✦ New
🏢 Geotab
Salary not disclosed
Atlanta, GA 1 day ago
Segment Campaign Manager - Field Services

Geotab is a global leader in IoT and connected transportation and certified \"Great Place to Work.\" We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

What You'll Do

As a Segment Campaign Manager your key area of responsibility will be developing and executing end-to-end segment marketing strategies to drive customer acquisition, expansion, and retention. This includes collaborating with cross-functional teams to bring strategies to market, optimizing lead flow into the pipeline, analyzing campaign performance for ROI, managing various marketing program executions, delivering targeted ABM and Always On initiatives, and becoming a segment expert to inform messaging. You will need to work closely with segment marketing, product marketing, channel marketing, business development, digital and creative teams, Marketing Automation, Revenue Operations, and Sales teams, as well as external agencies and vendors. To be successful in this role you will be a creative and analytical marketing professional with strong collaboration and project management skills. In addition, the successful candidate will have proven analytical and budget management abilities to optimize campaign performance and ROI. Expertise in full-funnel marketing, lead nurturing, and pipeline management, coupled with a passion for understanding market segments and delivering measurable results, is essential.

How You'll Make An Impact

Develop and manage the end-to-end segment campaign marketing strategy, including campaign planning workbooks and strategic annual campaign plans, to drive new customer acquisition, account expansion, and customer retention. Partner with segment marketing, product marketing, channel marketing, and business development to ensure alignment of campaign strategies with overall segment business goals. Collaborate with Marketing Automation, Revenue Operations, and Sales teams to develop dynamic nurturing campaigns, optimize marketing qualification methodology for lead pass-through, and manage the lead pipeline from MAL to closed-won/lost. Forecast, monitor, and analyze campaign metrics against KPAs to inform future campaign plans, optimize budget allocation, and deliver marketing ROI analysis and performance tracking. Champion continuous improvement by actively developing skills and identifying opportunities to enhance campaign processes and tools, including the evaluation and adoption of new marketing technologies. Lead and guide agencies, vendors, and internal departments in the execution of advertising, full-funnel content, social media, success stories, sponsorships, events, webinars, podcasts, and channel/partner programs to achieve segment campaign objectives. Collaborate with content, creative, digital, and sales teams to deliver Account-Based Marketing (ABM) and Always On programs aligned with campaign plans. Maintain Ideal Customer Profiles (ICPs) and continuously develop buyer personas to inform campaign/content strategy at the segment and targeted account level. Establish subject matter expertise in the assigned segment, leveraging competitive/market analysis to create differentiated campaigns and messaging that highlight Geotab's unique value proposition and attract ideal leads. Support Geotab's annual customer and partner conference \"Connect\" with segment campaign plans and programs.

What You'll Bring To The Role

5-8 years of experience in B2B Saas marketing campaign strategy development and execution with measurable outcomes and data-driven analytical approach to decision-making. Previous experience in the Commercial Transportation Field Services segment including Consumer Services, Speciality Trade Contractors, Property Maintenance, Professional & Environmental Services, Healthcare & Pharmaceutical, Media & Entertainment, Hospitality & Leisure, Finance, Insurance & Real Estate or comparable sub-segments is highly preferred. Previous industry experience in telematics, connected transportation solutions, B2B IT or software industry marketing, or comparable experience is a strong asset. Exceptional verbal and written communication skills, with the ability to effectively lead, influence, and collaborate across all organizational levels. Strategic, data-driven, and results-oriented mindset with a focus on achieving objectives. Strong ability to stay current with emerging technologies and technical aptitude, including proficiency in CRM systems (e.g., Salesforce), marketing automation platforms (e.g., Salesforce Marketing Cloud), workflow tools (e.g. Jira), Google Suite, and AI tools (e.g., Gemini, ChatGPT) for campaign planning, content creation and data analysis. Proficient in account-based marketing (ABM) and persona targeting high value prospects with ABM platforms such as 6sense, Demandbase or Zoominfo is preferred. Excellent interpersonal skills, including diplomacy, negotiation, conflict resolution, and relationship management. Adaptability and resilience to thrive in a fast-paced environment with evolving priorities and deadlines. Proactive and resourceful with a willingness to take initiative, propose innovative ideas, and adapt to change within a dynamic, flat organizational structure. Strong project management skills, including the ability to identify needs, develop solutions, and manage projects from inception to completion. Collaborative team player with the ability to engage effectively with stakeholders at all levels.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

Why Job Seekers Choose Geotab

Flex working arrangements Home office reimbursement program Baby bonus & parental leave top up program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits Retirement savings program

*The above are offered to full-time permanent employees only

How We Work

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at . Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at . For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, \"Geotab\"), you acknowledge Geotab's collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.

Not Specified
Service Advisor
✦ New
Salary not disclosed
Austin, Texas 1 day ago

SNI Companies has partnered with an amazing organization in North Austin for a unique role as a Mechanical Claims Specialist!

Combine your Administrative support, Mechanical and Customer Service skills with the ability to handle a volume of inbound calls, multi-tasking ability and technical skills in this fast-paced fulltime role with growth potential, benefits and incentives.

In this role you will be processing and adjudicating automotive mechanical claims in a professional environment.

  • Minimum 1-2 years of Mechanical Claims experience in a call center environment or relevant field

Essential Job Functions:

  • Complete and finalize initial claim reports submitted by service writers/advisors, their representatives, or directly from contract owners to complete the adjudication process.
  • Properly, efficiently, and accurately document loss report by establishing part and labor costs by utilizing approved pricing standards and/or labor and parts guides.
  • Properly manage and maintain claim loss reports to ensure files are being settled and closed.
  • Provide claim information/status to existing open or pending claims and communicate updates to service advisors

Why work here:

  • Amazing leadership team!
  • Small training classes with personal one on one attention and group training by a seasoned and experienced coach and trainer.
  • Fully equipped breakroom with beverages, breakfast, lunch and dinner options available to all employees
  • Friendly and fun environment with excellent employee culture
  • GROWTH potential

Apply today for immediate consideration!

Not Specified
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