Advanced Technology Services Address Jobs in Usa
17,933 positions found — Page 4
Provide one-to-one, compassionate care and love your job
Mercy Home Health, an agency of Trinity Health At Home, provides compassionate, exceptional care where people are most comfortable: at home. We are the area's most comprehensive home care provider with trusted quality of care. With new strategy, vision and technology, we are growing and shaping the future of healthcare!
We have a pioneering care model with Home Care Connect, our integrated virtual care program that helps patients avoid preventable ER visits and hospitalizations. It enhances our clinical excellence with advanced, easy-to-use remote monitoring technology and 24/7 access to our Virtual Care Center RNs.
Home Care RN position summary
Provides primary nursing care to home based care patients as ordered by the physician, and in accordance to the organization’s policies and procedures. The RN is responsible for the initial assessment and care plan development in collaboration with the Population Health Case Manager. Provides functional support/supervision to Home Healthcare Aides and LPNs as needed. Provides therapeutic intervention, overall care management and achievement of top decile client outcomes and patient satisfaction.
Your opportunity
$10,000 Signing Bonus
Provide one-to-one care with your patients in their homes
Enjoy a truly patient-centered focus
Excel with supportive, motivated colleagues in an inspiring environment
Flexibility
Competitive salary
Career paths and professional development
Learn the industry's best, easy-to-use, advanced technology
Other benefits
Health, dental and vision insurance
Short and long-term disability
403b
Generous paid time off
Mileage reimbursement
Comprehensive orientation
Minimum qualifications
Graduate of an approved nursing education program
Licensure as a Registered Nurse in the state of PA
One (1) year experience as a professional care nurse
Must have current Driver’s license and reliable transportation
About Mercy Home Health
Mercy Home Health is a member of Trinity Health At Home, a national home care, palliative care and hospice organization serving communities in twelve states. We are a comprehensive, trusted provider of home care and end-of-life care in the sacred place that people call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with home care (skilled nursing, physical/occupational and speech therapy and medical social work), palliative care, hospice and bereavement services. Our legacy continues with a pioneering, future-thinking care model. We blend clinical expertise with our exclusive Home Care Connect™ virtual care program to help patients achieve their health goals. We have energizing new vision and strategy. Join us and shape the future of healthcare!
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Company Description
National Technology Management (NTM) has been delivering AI-driven Managed IT and Cybersecurity solutions since 1997. With a focus on innovation, commitment, and excellence, NTM protects organizations against accelerating cyber threats through 24/7 managed cybersecurity and proactive threat detection. By utilizing AI-powered tools, automation, and streamlined solutions, NTM helps businesses elevate efficiency, drive revenue growth, and optimize technology performance while minimizing risk. Headquartered in Franklin, MI, NTM partners with multi-location businesses and compliance-focused industries that prioritize measurable outcomes and technological optimization.
Service Delivery Manager (SDM)
Reports To: Integrator / COO
Environment: Mid-Market / Enterprise MSP (Multi-client, SLA-driven operations)
Direct Reports: Service Desk Lead, Project Manager / Delivery Lead, Field Service Technicians
Position Summary
The Service Delivery Manager (SDM) is responsible for end-to-end IT service delivery across a mid-market/enterprise MSP environment. This role ensures consistent SLA performance, operational stability, and high-quality customer experience across all managed accounts.
The SDM acts as the primary operational owner of service health—balancing people leadership, escalation management, process discipline, and cross-functional coordination with engineering and project delivery teams.
A key expectation of this role is driving continuous optimization through automation, tooling, and AI enablement to improve efficiency, scalability, and service quality.
This is a highly visible leadership role requiring strong structure, calm decision-making, and the ability to drive accountability across technical and service teams.
Core Responsibilities
Service Delivery & SLA Performance
- Own day-to-day MSP service performance across all clients
- Monitor SLA adherence, ticket aging, backlog health, and service quality metrics
- Leverage dashboards, analytics, and AI-driven insights to proactively identify risks and trends
- Drive continuous optimization of service workflows to improve resolution speed and efficiency
- Serve as final escalation point for service-related issues
Customer Experience & Escalations
- Ensure consistent, predictable, high-quality customer experience
- Lead resolution of high-severity escalations with urgency and professionalism
- Utilize automation and knowledge systems to improve response consistency and speed
- Ensure all escalations are properly documented, resolved, and communicated
- Partner with Account Management on QBRs and strategic client reviews, incorporating service insights and improvement opportunities
Team Leadership & Accountability
- Lead and develop Service Desk, Field Technicians, and Project/Delivery resources
- Drive adoption of automation tools and AI-assisted workflows within the service team
- Conduct regular 1:1s, performance reviews, and coaching sessions
- Build a culture of accountability, continuous improvement, and operational excellence
- Enable teams to reduce manual effort through standardization and intelligent tooling
Operational Excellence, Automation & Process Governance
- Enforce SOPs, runbooks, security policies, and documentation standards
- Identify and eliminate inefficiencies through process optimization and automation
- Maintain PSA hygiene (time entry accuracy, ticket classification, billing integrity)
- Own service cadences including daily huddles and weekly operations reviews
- Continuously improve service delivery processes with a focus on scalability and repeatability
- Champion the use of AI and automation to reduce ticket volume, accelerate resolution, and improve consistency
Engineering & Cross-Functional Coordination
- Partner with Engineering leadership to ensure service stability and support alignment
- Collaborate on automation initiatives, platform optimization, and tool stack effectiveness
- Coordinate on incident response, platform health, and technical debt reduction
- Identify opportunities for AI, scripting, and workflow automation to improve service delivery efficiency
- Ensure engineering resources supporting service delivery are effectively prioritized
Onboarding & Project Oversight
- Ensure new client onboarding is consistent, predictable, and well-executed
- Incorporate automation and standardized processes into onboarding to reduce variability and risk
- Oversee Project/Delivery function to ensure:
- On-time implementation
- Clear communication
- Margin protection
- Minimal post-onboarding escalations
- Continuously refine onboarding to reduce manual effort and improve speed to steady state
Capacity, Optimization & Resource Planning
- Manage staffing levels and resource allocation across service teams
- Use data, forecasting, and automation to optimize resource utilization
- Proactively address workload imbalances and capacity constraints
- Improve efficiency through workload distribution, tooling, and process improvements
- Ensure service coverage aligns with SLA requirements and organizational growth
Key Performance Indicators (KPIs)
- SLA compliance rate
- Ticket backlog health & aging metrics
- Escalation frequency and resolution time
- Onboarding success rate
- Customer satisfaction (CSAT/NPS)
- PSA data accuracy and operational compliance
- Automation adoption rate and efficiency gains (e.g., reduced ticket volume, improved resolution time)
Ideal Candidate Profile
- Calm, structured leader who performs well under pressure
- Strong operational and process discipline mindset
- Data-driven decision maker with strong analytical instincts
- Experience driving automation, process optimization, and AI adoption in service environments
- Proven ability to lead technical and service delivery teams
- Excellent communicator and trust-builder with clients and internal teams
- Experienced in MSP, IT services, or enterprise IT operations environments
DCI Donor Services
DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking a Customer Service and Distribution Manager. The Customer Service and Distribution Manager will serve as a member of the Tissue Bank’s management team with responsibility for managing customer relationships and delivering exceptional service. This role contributes to the Tissue Bank’s strategic objectives of revenue growth through the effective management of inventory, coordination of returns/transfers, production planning, order fulfillment, and contract management. It ensures DCI Donor Services remains in compliance with all regulatory guidelines with respect to management of tissue, and recruits, develops and retains talent to create a best-in-class Distribution organization
COMPANY OVERVIEW AND MISSION
For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.
DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.
Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili
With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.
Key responsibilities this position will perform include:
- Ensures sales goals and budget objectives are met through fulfillment of customer orders and unsurpassed customer service. Creates and distributes inventory report to ensure customers in DCIDS’s donor service areas have first choice to available grafts. Communicates tissue availability to Distributors and Contract Partners as appropriate.
- Determines appropriate “par” levels for tissue inventory to ensure DCIDS can provide appropriate service levels to its customers. Represents Distribution at Production Planning meetings, providing demand requirements based on sales forecasts and processing leads times.
- Maintains a month-on-hand report to monitor and address low demand inventory. Acts as part of team to create programs/pricing or identify alternative outlets to ensure tissue is utilized. Communicates these programs to customers as appropriate.
- Ensures that Distribution department is compliant with all regulatory requirements related to storing, shipping, returning or transferring human donated tissue. Has clear understanding of the Center for Biologics Evaluation and Research (CBER) regulations for HCT/Ps established in 21 CFR Parts 1270 and 1271. Supports Account Managers and Inside Sales Specialists with directions on handling tissue requirements in the field.
- Manages sales agreements with client hospitals, group purchasing organizations (GPOs), distributors and others. Works with Director of Sales to discover requirements to win the contract. Leads negotiation of contract terms. Manages contracts to track renewal dates, alerting management team to any required action. Renegotiates terms as appropriate.
- Supports Distributor relationships by monitoring distribution revenue, calculating commissions, and securing authorization for timely payment.
- Monitors, reports and presents revenue results and tissue utilization to senior management, medical management and medical directors. Supports Sales team with Quarterly Territory Reviews reports.
- Recruits, retains, and develops results driven Distribution team. Advises and counsels, assists, and directs activities to ensure ongoing high performance. Implements timely corrective action when necessary. Identifies training needs to ensure Customer Service Coordinators are proficient in inventory management, regulatory requirements, and interacting with clinical customers.
- Recommends capital equipment and expense budgets. Reviews and approves expense reports and takes necessary steps to keep expenses within approved budgets and policies.
- Performs other duties as assigned.
The ideal candidate will have:
- Associate’s Degree required/Bachelor’s Degree preferred in related field
- Minimum 5+ years of medical device, banked human tissue, or biotechnology sales/marketing experience
- CTBS required within first year of employment
- Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel are required.
- Observes, listens to and talks with employees and others. Stands, sits, and walks. Reads and writes a variety of reports and documents. Travels to OPO and hospital facilities. Lifts up to 50 pounds.
We offer a competitive compensation package including:
- Up to 184 hours of PTO your first year
- Up to 72 hours of Sick Time your first year
- Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
- 403(b) plan with matching contribution
- Company provided term life, AD&D, and long-term disability insurance
- Wellness Program
- Supplemental insurance benefits such as accident coverage and short-term disability
- Discounts on home/auto/renter/pet insurance
- Cell phone discounts through Verizon
- Monthly phone stipend
**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**
You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.
DCIDS is an EOE/AA employer – M/F/Vet/Disability.
PI7c69c8eaebf5-3631
The successful candidate will be responsible for assisting customers, addressing inquiries, resolving complaints, and ensuring a positive customer experience.
Key Responsibilities: Respond to customer inquiries via phone, email, or in person Provide accurate information about products and services Resolve customer complaints in a timely and professional manner Maintain records of customer interactions and transactions Process orders, forms, and requests Work closely with other departments to resolve issues Requirements: High school diploma or equivalent Excellent communication and interpersonal skills Strong problem-solving abilities Basic computer skills and familiarity with customer service systems Ability to remain calm and professional when dealing with difficult situations
Technology Account Executive
New Business | Hunter Role
Location: Buford, GA
Compensation: Base salary $60,000–$70,000 with OTE $120,000–$140,000+
About SureLock Technology
SureLock Technology is a fast-growing IT solutions provider and a three-time Inc. 5000 honoree, recognized as one of the fastest-growing private companies in America. Ranked #112 in 2022 and #86 in 2023, SureLock continues strong momentum into 2024. Fewer than 20 percent of companies achieve this distinction three years in a row.
We deliver advanced IT solutions across education, government, and commercial markets, with a focus on network infrastructure, data center modernization, and cybersecurity.
Our mission is simple: solve complex technology problems while delivering the best customer experience in the industry. Our core values, proactive ingenuity, positive team harmony, relentless commitment, and trusted reliability, guide how we serve customers and support our team.
About the Role
This is not a Farmer role.
The Technology Account Executive is a new-business, hunter-focused position responsible for prospecting, opening doors, and winning new customer relationships. This role is ideal for someone who wants to build something of their own, a book of business created through effort, consistency, and curiosity.
While relationships you bring in will be nurtured long-term, the primary focus is new logo acquisition. You will own your pipeline end-to-end, from first outreach through close, working closely with engineering and services teams to deliver thoughtful, high-impact solutions.
This is a long-term career opportunity for someone who understands that sustainable success in sales is built over time.
Key Responsibilities
- New Business Development (Primary Focus): Proactively prospect, network, and hunt for net-new accounts within assigned markets and verticals. Create opportunities through outbound activity, referrals, and strategic outreach.
- Pipeline Ownership: Build, manage, and grow a healthy sales pipeline. Maintain accurate forecasting and pipeline hygiene.
- Consultative Selling: Engage prospects using a discovery-first approach to understand business challenges. Learn SureLock’s solutions and guide customers toward outcomes that solve real problems.
- Customer Experience Leadership: Own the customer journey from first conversation through close. Ensure a professional, transparent, and trust-based experience throughout the sales process.
- Internal Collaboration: Partner with engineering, services, and leadership to design strong solutions and execute effectively. Coordinate internal resources to support successful deal outcomes.
- Relationship Building: Develop long-term customer relationships with accounts you bring into SureLock. Create repeatable value and future growth opportunities.
What We’re Looking For
- Experience: Bachelor’s degree or equivalent professional experience. Technology sales experience is a plus but not required. Compensation will align with experience.
- Hunter Mentality: Comfortable creating opportunities and opening doors through proactive effort. Motivated by building something from scratch rather than inheriting accounts.
- Growth Mindset: Curious, coachable, and committed to continuous improvement. Willing to learn both sales skills and technical fundamentals.
- Discipline and Work Ethic: Consistent, daily effort toward pipeline creation and follow-through. Strong personal accountability for results.
- Career Focused: Looking to build a long-term sales career, not just take a job.
Why Join SureLock Technology?
- Build your own book of business and be rewarded for the value you create
- Work alongside experienced technical and leadership teams invested in your success
- Access real training, real support, and real opportunity
- Join a company focused on relationships, accountability, and long-term growth
Join US
At SureLock Technology, we’re not hiring order-takers, we’re building sales professionals who want ownership, growth, and upside.
If you’re driven to hunt, eager to learn, and motivated to build something meaningful over time, we’d love to talk. Let’s build your future, together.
Initial & ROC Weekday visit rate: $100
Initial & ROC Weekend/Holiday visit rate: $120
Revisit daily rate: $85
Orientation daily rate: $250
In-Service hourly rate: $55
Weekday and weekend shifts available.
MJHS is a large not-for-profit health system in the Greater New York area. Our range of health services include home care, hospice and palliative care for adults and children, rehabilitation and nursing care at Menorah and Isabella Centers, and the research based MJHS Institute for Innovation and Palliative Care. We also offer Elderplan/HomeFirst: health plans for Medicare and dual-eligible individuals. As a not-for-profit organization, many of our programs and services are made possible through the generosity of grateful families, corporate donors and grants, as well as our own employees.
MJHS Home Care provides advanced clinical services and emotional support to patients recovering from illness, injury, or surgery. With a comprehensive range of services supported by an integrated health system, patients can recover in the familiar surroundings of their home.
Someone with your depth of compassion, clinical insight and strong decision-making capabilities is the ideal person to map out and oversee the process of a patient’s recovery from illness, injury or surgery at home. You will provide a full range of advanced clinical home care services, including patient assessment, medication management and patient/family education.
In this role, you will assume the ongoing, primary responsibility to coordinate, implement and continually evaluate the
home care needs of your patients. You will also review patient insurance information, coordinate activities involved in
each individual care plan and make sure that pertinent findings are shared with family and professional caregivers. Your
excellent communication, documentation and time management capabilities will be essential to your success. And all
along the way, you will experience the respect for your opinions and the high level of autonomy you need to do the job
right.
- To create the initial comprehensive and interdisciplinary patient centered home health plan of care; update the home health plan of care in collaboration with the physician
- To effectively case manage the care and services for assigned patients resulting in positive clinical outcomes and minimized risks of rehospitalization
- Supports agency established financial goals
- Demonstrate expert knowledge unique to the practice of community health nursing
- Current NYS RN license and registration required
- Bachelor’s degree in nursing preferred; Associate's degree required
- Minimum of one year acute medical-surgical nursing experience required
- Certified Home Health Agency (CHHA) experience preferred
- Driver license and car will be required based on regional needs
MJHS is a large not-for-profit health system in the Greater New York area. Our range of health services include home care, hospice and palliative care for adults and children, rehabilitation and nursing care at Menorah, and the research based MJHS Institute for Innovation and Palliative Care. We also offer Elderplan/HomeFirst: health plans for Medicare and dual-eligible individuals. As a not-for-profit organization, many of our programs and services are made possible through the generosity of grateful families, corporate donors and grants, as well as our own employees.
MJHS Home Care provides advanced clinical services and emotional support to patients recovering from illness, injury, or surgery. With a comprehensive range of services supported by an integrated health system, patients can recover in the familiar surroundings of their home.
Someone with your depth of compassion, clinical insight and strong decision-making capabilities is the ideal person to map out and oversee the process of a patient’s recovery from illness, injury or surgery at home. You will provide a full range of advanced clinical home care services, including patient assessment, medication management and patient/family education.
Under the direction of a Coordinator of Care RN, the Licensed Practical Nurse will perform revisits to patients in their
home based on a skilled need. You will implement the plan of care and evaluate the patient's treatment. You will document the visit electronically within 24-48 hours.
- Under the direction of an RN, accurately observes, measures, records and reports clinical data
related to a patient’s health status
- Accurately collect, communicate and document any sign(s) or symptom(s) outside of established
parameters indicating a decline in an individual patient’s health status
- Under the direction of an RN, accurately reconciles and administers prescribed medications
according to the physician prescribed plan of care
- Under the direction of an RN, accurately performs all nursing treatments (eg. Urinary catherization,
sterile dressing change, tracheal suctioning) indicated in the physician prescribed plan of care
- NY State LPN (Licensed Practical Nurse) License required
- Minimum of one year Med/surg experience in a hospital or Longterm Care facility required
- Driver License and car maybe required based on job location
In partnership with Guthrie’s leadership team, PFS Director SBO is responsible for developing and executing the strategic vision for The Guthrie Clinic’s patient/guarantor billing and collection functions. This involves managing and coordinating the overall functions of patient/guarantor collection to ensure maximization of cash flow while maintaining patient, provider, and other customer relations. Works closely with administrative leaders, managers, clinical personnel and vendors to ensure effective and efficient self-pay pre-service, point of service and accounts receivables management. Provides direction in managing the activities and functions of analyzing self-pay accounts receivable for collection and aging trends, establishing performance metrics, develops automated and efficient workflows, identifying denial trends that lead to self-pay activity, develops and maintains departmental policies and procedures, establish departmental goals and reports to AVP, Corporate AR Management. Identifies areas of improvement and works collaboratively with appropriate parties for resolution. Directs the management of employees in patient guarantor collection. Maintains advanced knowledge of healthcare and automation of self-pay and bad debt A/R and strives to ensure compliance with federal and/or state laws and regulations.
Experience
10 years prior experience in healthcare, insurance or businesses with responsibility and management of billing and patient collection. Knowledge of federal and state debt collection laws and patient billing regulations. Preferred Certifications:
- Certified Revenue Cycle Professional (CRCP) or Certified Healthcare Financial Professional (CHFP)
- Certification in Healthcare Compliance (CHC) or equivalent is a plus
Skills
Excellent working knowledge in the area of health care revenue cycle billing, strong medical terminology, collection, negotiation and insurance regulations required.
Advanced customer service, written, verbal, organizational and time management skills are a must.
Proficiency in revenue cycle platforms (i.e., EPIC, Cerner, Medent) Microsoft Office products including Excel, PowerPoint, and Microsoft Word.
Proven ability to train and coach staff and build and lead strong teams to meet performance goals and for project management.
Extensive working experience in managing and directing the work of others along with proven planning and problem-solving skills to perform analysis and reports are required.
Ability to make quality, independent decisions as well as collaborate effectively with other leaders.
Education
Bachelor’s degree is required. This requirement may be satisfied through an equivalent combination of education and 10 years prior experience in healthcare, insurance or retail businesses with responsibility and management of billing and patient collection.
Essential Functions
- Plans and manages accurate patient billing and efficient account collection, which includes developing automated and efficient workflows. Works directly with patient access leaders to establish a pre and point of service collection strategy. Actively engages leaders or areas who are under performing in point of service collection. In addition, develops action plans or assists in identifying areas where gaps exist that cause insurance denials, or patients to be listed as self-pay incorrectly.
- Seeks automated solutions for manual workflows to drive efficiency. Develops project plans that ensure timely statement release. Establishes and implements a system or process for the collection of delinquent accounts including bad debt transfer to external collection agency, financial assistance programs, and/or appropriate internal collection follow-up.
- Oversees, coordinates, and solves complex billing problems. Coordinates with operational and Corporate Revenue Cycle management to ensure organizational problems are resolved.
- Establishes and updates reports, departmental goals, initiatives, and performance metrics to AVP, Patient Access.
- Assigns projects in order to support troubleshooting and resolving Undistributed credit issues for self-pay. Coordinate refund and escheatment process.
- Responsible for the development and creation of policies and procedures including protocols for rejection follow-up.
- Maintains controls for invoice adjustments.
- Maintains system or process to respond to Automated Call Distribution (ACD) – patient inquiries in a manner that promotes excellence in customer service. Uses call patterns to detect training opportunities, as well as problem areas that may require training with other departments.
- Maintains knowledge of and complies with established policies and procedures including government, insurance, and collection regulations.
- Attends meetings and participates in committees as requested. Conducts special projects and studies as directed.
- Manages within established budget including annual planning.
- Coaches, develops, and builds teamwork with employees. Strives for a tier 1 team and makes the workplace productive as well as ensures transparent and open communication exists up and down the employee/peer spectrum. This includes clear demonstration of Guthrie’s Mission & Values.
- Actively participates as a team member by supporting decisions, accepting change, managing conflict effectively, and valuing the contributions of others.
- Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
- Participates in professional development efforts to ensure current with health care practices and trends.
- Serves as a role model and keeps department focused on processes that result in maximum efficiencies and revenue capture.
- Key Performance Metrics include: - Pre-Service Collection Rate
- Undistributed Credit Days
- Self-Pay Days
- Self-Pay Net Collection Ratio
- Self-Pay 90+%
- Bad Debt %
- Self-Pay Payments Auto Posted %
- Payment Plans Using Auto Pay %
- Self-Pay Credits Auto Resolved %
Required Knowledge, Skills and Abilities
- The director must have a clear understanding of multiple managed care contracts, multiple specialty insurance and billing practices, and exercise professional competency in reviewing patient accounts to maximize reimbursement and minimize financial risk to The Guthrie Clinic. Successful oversight will result in increased net revenues by reducing bad debt from potential write-offs. Interactions will primarily be conducted with both patients, staff, leaders, vendors and the results of efforts will lead to secure payment for open balances. Serves as a resource to faculty, managers, and clinic staff in all patient payment related issues.
- Accountable and responsible for analyzing and reducing bad debt.
- Exceptional communication skills, ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally.
- Emotional intelligent and tactful in all situations.
- Superior presentation skills, able to present in a clear and articulate fashion in front of a variety of constituents.
- Committed to a "team approach" and encourages a collaboration process, working effectively with a diverse or multi-disciplinary group to achieve a common goal.
- Demonstrated knowledge and understanding of Epic, and Governmental/non-government requirements applicable to patient billing processes.
- Demonstrated project management skills including managing multiple projects in a timely and efficient manner. Demonstrated abilities in utilizing Lean/project management protocols for efficient workflows.
- Demonstrated analytical, problem-solving abilities, strong organization and decision-making abilities with data, people and situations.
- Demonstrated familiarity, knowledge and understanding of relevant Hospital Policies, Practices and HIPAA regulations.
- Demonstrated skills and proficiencies of Microsoft Excel, Word, Project or other spreadsheet and/or word processing software.
- Work independently with strong follow-up skills to ensure effective and efficient completion of tasks.
- Adapts to change plan/influence strategies to the organization's political realities and constraints.
- Outstanding relationship management skills, easily build strong and effective working relationships within a climate of trust, inspires cooperation and confidence and is a true consensus builder.
Other Duties
1. Travel for this position is sometimes required.
2. Participation in community and employee engagement activities is required.
3. It is understood that this description is not intended to be all-inclusive and that other duties may be assigned as necessary in the performance of this position.
Upload 9-22-25
| Woodridge, IL 60517 Wage: $17.00 per hour Job Type: Full-time 3pm
- 11pm Unit: Adult At Woodridge Interventions our job is helping the lives of others.
We're looking for those who share our desire to provide the best quality care to our patients and lead the fight against the opioid epidemic, be part of MAKING A DIFFERENCE in our community! Who We Are: Abraxas Youth & Family Services is a national nonprofit human services provider dedicated to Building Better Futures for at-risk youth, adults, and families.
Our diversified array of services includes alternative education, outpatient counseling, in-home services, shelter, detention, residential treatment and re-entry/transition services.
Since 1973, Abraxas team members have positively impacted the lives of those we serve and the communities in which they live.
Substance Abuse Technicians are responsible for: Monitoring, observing, and ensuring the safety and well-being of clients in a substance abuse treatment program Providing motivational and educational support and guidance to assist clients in meeting therapeutic goals Scheduling and coordinating client transportation and assisting with planning client recreational events Supporting treatment plans by reporting client observations and contributing to decisions concerning therapy, discipline and privileges Other duties as assigned Job Requirements: High school diploma or equivalency required Must be at least 21 years of age Minimum of 6 months of training or equivalent knowledge of substance abuse treatment theory and practice preferred Previous work experience with the program specific population in a residential or outpatient setting is preferred Must be able to respectfully interact with substance abuse clients and form a working therapeutic alliance Valid driver’s license in state of hire and good driving record required Physical Requirements: Ability to walk or move about facilities for up to two hours at a time, to monitor and interact with clients Ability to speak with others in order to exchange information and provide support Ability to proofread and check documents and files for accuracy on a regular basis Ability to respond to telephones and pages, and to hear and detect alarms and unusual noises Ability to drive an automobile or van and remain alert to traffic conditions, and to identify and comply with traffic signals and signs Why Should You Consider Abraxas? At Abraxas, we celebrate the richness of our diverse employees and the communities we serve.
We are actively committed to building a culture of awareness and belonging, as we strive to ensure we are a welcoming, inclusive, and culturally competent organization.
As we work to make a difference in people’s lives, we are dedicated to respect, equity, and the engagement of those we serve and our employees.
As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey.
Whether you’re looking to begin a rewarding career or you’re a seasoned professional wanting a new challenge, we have a place for you and opportunities for development at all levels.
At Abraxas, everything we do centers around people.
That is why we are committed to providing you with competitive pay and comprehensive benefit options that help make your life easier and healthier, with a focus on providing choice when it comes to physical, emotional and financial wellness.
Our benefit options meet you where you are in your life and set you up for success both in and outside of work.
If you want to have a positive impact in the lives of others, come join us! Equal Opportunity Employer Abraxas Youth & Family Services, an affiliate of Apis Services Inc., offers a rewarding career for those passionate about making a difference in the lives of others.
Abraxas is a great place to start your career whether you have a high school diploma or GED, military experience, some college, or a bachelor or advanced degree.
If you are interested in counseling, juvenile justice, psychology, social work, teaching or just want to make a difference, we have a career path for you/ About Company: Apis Services, Inc.
(a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies.
Allowing these entities to advance their mission and vision.
By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.
Apis Services, Inc.
and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment.
All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law.
This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.
Director of Customer Service & Call Center Operations
The Director of Customer Service & Call Center Operations is a senior leader responsible for building and leading a high-performing, culturally competent contact center serving a predominantly Asian senior Medicare population within a fully delegated, full-risk PCP IPA / MSO environment.
This role oversees patient, provider, and broker service experience while driving operational excellence, team development, and value-based care outcomes.
Key Responsibilities
Patient & Partner Experience Leadership
- Champion a patient-first, culturally aligned service model for Asian elderly patients and caregivers
- Ensure high standards for empathy, clarity, first-call resolution, and timely access to care
- Oversee service delivery for patients, PCP practices, specialists, and broker partners
- Translate feedback and complaints into measurable service improvements
People Leadership & Culture
- Lead, coach, and develop managers and frontline customer service teams
- Foster a respectful, accountable, and service-driven culture
- Oversee onboarding and training focused on Medicare Advantage, cultural sensitivity, and service excellence
Operations & Performance Management
- Oversee daily contact center operations (phone, digital, portal)
- Manage KPIs including CSAT, NPS, FCR, ASA, abandonment rate, and quality scores
- Optimize staffing, workforce planning, and seasonal readiness (AEP/OEP)
- Use data and dashboards to drive continuous improvement
Value-Based Care & Clinical Partnership
- Align contact center workflows with care gap closure, AWVs, preventive screenings, and post-discharge outreach
- Partner with Clinical, Quality, and Care Management teams to improve outcomes and member retention
Compliance & Systems
- Ensure compliance with HIPAA, CMS, and Medicare Advantage regulations
- Partner with IT to optimize telephony, CRM, and contact center technologies
Qualifications
Required:
- Bachelor's degree in Healthcare Administration, Business, or related field preferred
- 7+ years of healthcare customer service or call center leadership experience
- Experience in Medicare Advantage, managed care, IPA/MSO, ACO, or value-based care environments
- Proven success leading large frontline service teams
- Bilingual in English and at least one Asian language (e.g., Korean, Chinese, Vietnamese, or Tagalog) – Required
- Strong understanding of culturally competent service for senior populations
Preferred:
- Experience serving Asian or immigrant senior populations
- Familiarity with EMR, CRM, and workforce management systems
- Lean, Six Sigma, or Service Excellence training
Success Measures
- Improved patient, provider, and broker satisfaction
- Reduced escalations and complaints
- Improved access metrics and first-contact resolution
- Strong employee engagement and retention
AMM BENEFITS
When you join AMM, you're not just getting a job—you're getting a benefits package that puts YOU first:
- Health Coverage You Can Count On: Full employer-paid HMO and the option for a flexible PPO plan.
- Wellness Made Affordable: Discounted vision and dental premiums to help keep you healthy from head to toe.
- Smart Spending: FSAs to manage healthcare and dependent care costs, plus a 401(k) to secure your future.
- Work-Life Balance: Generous PTO, 40 hours of sick pay, and 13 paid holidays to enjoy life outside of work.
- Career Development: Tuition reimbursement to support your education and growth.
- Team Fun: Paid company outings and lunches because we work hard, but we also know how to have fun!
