Advanced Professional Security Jobs in Usa

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 30,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.

Inter-Con is Everywhere Security Matters.

Job Summary

The National Account Manager reports to the Senior Vice President of Operations. The major responsibilities of the position include, but are not limited to, the following duties:

• Manage daily Security Officer operational staffing requirements and administrative functions, meeting business goals and objectives for a national account across North America.
• Conduct quality assurance inspections, monitor, and manage their direct management team, along with the Security Officers in the assigned region
• Ensure subordinate supervisors understand and deliver orders, ensure sufficient resources are available to support and/or establish posts in a timely fashion, and are appropriately filled according to contract requirements and post orders
• Serve as Inter-Con’s National contract liaison with client representatives to ensure delivery of the highest quality of service within a limited turnaround time
• Oversee the training and operational employment of Account Managers, Field Supervisors and Security Officers
• Ensure the highest standards of conduct, appearance, performance, and training are being met at all times
• Keep the Senior Vice President of Operations apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner

Other Requirements or Competencies

• Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. – MS Word, Excel, Access, SharePoint).
• An understanding of security operations and contracts management preferred.
• Understand operational KPIs and ability to utilize data to drive operations.
• Strong interpersonal, critical thinking, time management, and multi-tasking skills required.
• A great communicator that gets the value of teamwork. Able to interact in a corporate environment and effectively communicate with all levels of management.
• Must be flexible and possess the ability to meet deadlines in a high tempo, ever changing, fast paced, sometimes stressful environment.
• A dependable team player with business maturity, enthusiasm, and a positive work attitude.
• Customer Service orientation required.
• Must be able to travel up to 20% to all facilities in the Southern California and Nevada areas.

Education and Experience:

• Preferred candidate has either an honorable military discharge, a Bachelor’s degree or 10 years’ experience in an operations management and project management role.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Various periods of operating, transiting, maneuvering in the field environments.
• Must be able to lift up to 15 pounds at times.
• Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone service.

Duties, responsibilities, and activities may change at any time with or without notice.

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.

Job Type: Full-time

Work Location: In person

Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, company discounts, perks, and more for most full-time positions!

As a Security Professional Armed Patrol Morning Shift in Reno, NV, you will serve and safeguard clients in a range of industries such as Government and more.

As a Patrol Armed Officer with Allied Universal, you will play a key role in supporting a government location by conducting regular patrols and maintaining a visible presence to help to deter security-related incidents. Your responsibilities will include monitoring assigned areas, responding to incidents, and providing outstanding customer service and communication to all individuals on site. This position requires you to be armed and to meet all armed guard card requirements. If you meet the driving requirements, you may also be responsible for operating a vehicle as part of your patrol duties. At Allied Universal, we value agility, reliability, and innovation, and our team-oriented culture puts people first while always acting with integrity. Join us to make a meaningful impact in a dynamic environment where your experience and commitment are truly valued.

Position Type: Full Time

Pay Rate: $24.74 / Hour

Job Schedule:

Day Time Mon 12:00 PM - 08:00 PM

Tue 12:00 PM - 08:00 PM

Wed 12:00 PM - 08:00 PM

Thur 12:00 PM - 08:00 PM

Fri 12:00 PM - 08:00 PM

What You'll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Provide customer service to our clients by carrying out security-related procedures, site-specific policies and when appropriate, emergency response activities.
• Respond to incidents and critical situations in a calm, problem-solving manner.
• Conduct regular and random patrols around the government location and its perimeter to help to deter unauthorized activity.
• Monitor for suspicious behavior and report any security-related concerns to the appropriate authorities or management.
• Maintain a visible presence while on patrol to help to deter potential threats and provide reassurance to employees and visitors.
• Follow all protocols for handling and carrying firearms in accordance with Allied Universal and client policies.
• Complete detailed and accurate reports regarding incidents, observations, and daily activities.
• Assist with access control by verifying identification and credentials of individuals entering the location.
• Collaborate with local law enforcement and emergency responders as needed during incidents or emergencies.

What We're Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Have at least 3 years of combined law enforcement, military, or security-related experience or possess a college degree.
• Have at least 1 year of armed security-related, law enforcement, or military experience.
• Possess a valid armed guard card or license as required by state and/or local regulations.
• Be able to lift more than 20 pounds is preferred.
• Possess a valid driver's license and meet Allied Universal driver policy requirements.
• Be at least 21 years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Participate in industry-specific security-related training programs.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other basis protected by law. For more information: you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ID

2

Job Location: Phoenix - 21552 - Phoenix, AZ

Position Type: Full Time

Salary Range: $24.70 - $24.75 Hourly

Job Shift: Any

Job Category: Field

Company Overview: Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing integrated security solutions to government and commercial customers on four continents. Inter-Con remains under family ownership and control and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con employs over 25,000 security officer personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience.

Inter-Con is Everywhere Security Matters.

Why Work at Inter-Con? Passion: Inter-Con is a thriving company that is passionate about its products and people. Joining the Inter-Con family is an opportunity for growth and career advancement in an environment that truly cares for its employees. By joining the Inter-Con family, you're working with the best to build a safer future.

People: Inter-Con is more than a company, it's an alumni base. We believe in positioning the right people in the right place to help them achieve their long-term aspirations for career growth. We have transitioned thousands of security officers into successful careers in law enforcement, government services, foreign affairs and many more. Your career success drives our success.

Benefits: Inter-Con offers excellent full-time and part-time benefits that include: flexible scheduling to accommodate lifestyle commitments, vacation, sick leave, medical, dental, sponsorship for Top Secret Clearance, comprehensive training, discounts on higher education and much more.

Partner with us to begin a journey that begins with a commitment and leads to a career of a lifetime. Stand out. Be proud. Be Inter-Con!

Employment Opportunity

At Inter-Con we take pride in providing customized security solutions for our clients. As an Unarmed Security Officer, you will be part of a security team that supports critical facilities and infrastructure, public venues that requires an enhanced presence and asset protective services. This position an integral part of the broad spectrum of specialized security services Inter-Con provides its clients every day.

Specific benefits include:

• Competitive Pay
• Recognition and Reward Programs.
• Training and Career Development.
• Opportunities for Medical, dental, Holidays, vacation and sick, and 401 (k) retirement plan.
• Uniform and equipment provided
• Additional benefits vary depending on position.

Typical Duties:

• Provide unarmed security services on foot or by vehicle to perform customer service, fare inspection, and civil enforcement actions across the entire alignment.
• Lead interactions with the public and customers from a customer service approach while trained and prepared to adopt a security or civil enforcement posture.
• Identify and report security and safety violations.
• Inspect 20% of all fares system-wide each day.
• Monitor the system for the possibility of public disturbances.
• Issue civil citations for violations of transit-related ordinances and testify in court regarding those ordinances, if necessary.
• Assist in emergency situations, including, but not limited to, special events, crowd control, service interruptions, collisions, and fire or life safety incidents.
• Exercise the Agency's civil authority to enforce the removal of individuals who are trespassing on Agency property, with the assistance of local law enforcement when necessary.
• Notify law enforcement of any illegal activity, provide a documented account of all activity witnessed, and assist law enforcement as required.
• Take prompt action to address security incidents and, to the extent observed, accidents, fire, property damage, and safety hazards.

Qualifications:

U.S. citizen or authorization to work in the U.S.

21 years of age or older.

Valid Arizona State Driver's License, if in a position that requires driving.

Possess a valid security guard license.

Possess current First Aid and CPR certification cards and be familiar with an AED defibrillator.

Free of any job-related felony or major misdemeanor convictions, as determined in accordance with EEOC Enforcement Guidance 915.002.

Education and Experience:

High school graduate or equivalent.

One year experience as a security guard, member of the military, or police officer. Preferred security experience includes forward-facing customer engagement, de-escalation, crisis management, and professional communication. Three years of forward-facing customer service experience may be substituted for one year of the required security experience.

• Must be fully capable of performing the full range of security work requiring moderate to arduous physical exertion under either normal or emergency conditions. Must be able to stand and walk for the duration of shift hours.
• Exhibit good general health without physical defects or abnormalities which would interfere with the performance of duties under the contract.
• Must possess a good distance vision in each eye, correct to 20/30 on the Snellen chart. In addition to that, must possess normal fields of vision, good depth perception, close vision correctable to Jaeger #4 type test of both eyes, and ability to distinguish basic colors.
• Hearing loss must not exceed 30 decibels in both ears or 35 decibels in the poorer ear.

Veterans

Inter-Con is passionate about hiring veterans. In fact, we've hired thousands of veterans over the years and plan to keep hiring as many as we can. If you are veteran in search of a rewarding career among a team that holds an affinity for those who served as well as values your success and growth within our organization, please take a moment to review our website for all our extensive opportunities. Visit Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups. License PPO# 6822.

Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, company discounts, perks, and more for most full-time positions!

As a Security Professional - Unarmed Patrol - Part Time in Marietta, GA, you will serve and safeguard clients in a range of industries such as Chemical/Petrochemical and more.

Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you will have the ability to use our exclusive shift-pickup platform to view and claim other open shifts based on your availabilitygiving you the freedom to build a schedule that works for you, while gaining valuable site experience across various industries. Whether you're looking to supplement your income or take the first step toward a full-time role, this position offers unmatched access to hands-on experience and growth opportunities. As a Security Officer in a chemical and petrochemical location, you will monitor and patrol assigned areas, helping to deter security-related incidents and maintaining a visible presence. Your role involves conducting routine patrols, providing outstanding customer service, and communicating clearly with staff and visitors. You will be part of a team that values agility, reliability, and innovation, working together to create a welcoming environment. If you are passionate about making a difference and acting with integrity, this opportunity offers a dynamic setting to grow your career.

Position Type: Part Time

Pay Rate: $17.75 / Hour

Job Schedule:

DayTimeFri11:00 PM - 07:00 AMSat11:00 PM - 07:00 AM

What You'll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Provide customer service to clients by carrying out security-related procedures, site-specific policies and when appropriate, emergency response activities.
• Respond to incidents and critical situations in a calm, problem-solving manner.
• Conduct regular and random patrols around the chemical and petrochemical facility and its perimeter. Working environments and conditions may vary by location.
• Observe for any unusual activity or potential hazards and report findings according to site protocols.
• Assist with access control by monitoring entry and exit points to help to deter unauthorized individuals from entering restricted areas.
• Communicate clearly and professionally with staff, visitors, and emergency personnel as needed.
• Complete required documentation and incident reports accurately and promptly.

What We're Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid drivers license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other basis protected by law. For more information: you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ID

2

Nation Security is seeking an experienced and driven Security Operations Manager to lead and oversee security operations across multiple client sites in the Miami-Dade area. This is a key leadership role responsible for operational performance, compliance, client satisfaction, and team development. The ideal candidate leads from the front, holds high standards, and consistently delivers professional, reliable, and safe security services.

• Oversee day-to-day operations across assigned client sites to ensure consistent, high-quality service delivery
• Recruit, onboard, train, and evaluate security personnel
• Manage employee relations, coaching, and disciplinary actions in a professional and timely manner
• Set clear performance expectations and provide ongoing guidance to supervisors and officers

• Serve as the primary point of contact for assigned clients
• Build and maintain strong, long-term client relationships through regular communication and site visits
• Conduct service reviews and address concerns proactively to exceed client expectations

• Ensure all personnel maintain required licenses, certifications, and clearances
• Monitor compliance with company policies, client contracts, and applicable regulations
• Conduct site audits, inspections, and risk assessments
• Lead incident investigations and coordinate responses with internal teams and external partners

• Prepare operational reports, including staffing, incident activity, and billing documentation
• Support safety initiatives, corrective actions, and risk mitigation plans
• Evaluate staffing levels and deploy personnel strategically to meet operational and budget objectives

• Stay current on industry trends, technology, and best practices
• Identify opportunities to improve efficiency, service quality, and operational performance
• Contribute to the development and refinement of internal policies, procedures, and training programs

• Minimum of 5 years of operations or security management experience, preferably within the private security industry

• Valid Florida Security License or equivalent certification
• Authorized to work in the United States
• Ability to pass a comprehensive background check

• Strong leadership and team-building capabilities
• Excellent communication, organization, and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with scheduling systems, reporting platforms, and incident documentation tools

• Flexible scheduling that supports work-life balance
• Professional, team-oriented work environment
• Clear opportunities for growth and advancement
• A company known for integrity, reliability, and high standards

Nation Security is an Equal Opportunity Employer committed to diversity, inclusion, and providing a workplace where every team member can succeed.

Take the next step in your career with Nation Security and play a vital role in protecting people, property, and peace of mind throughout your community.

Company Flexible Officer / Mobile Vehicle Patrol Officer (w/Supervisor Training)

This is essentially a supervisor training program. We train our Flex Officers with the hopes that they will become Supervisors and then managers. If you are looking to make a career in security, this is the job for you. Only hard workers with high morals and big dreams should apply. Let's grow this company!

Starting Location:

Various Bay Area Locations

Schedule

40+ hours a week guaranteed, locations to vary, however the same days off will be pretty consistent. Most of the shifts you work will be over night grave shifts , some of them will be swing and occasionally we will ask you to work days. We do our best to give you a consistent schedule and as we grow other opportunities may become available.

1st Year Hourly Pay: $30.00 + $1.00/hour (uniform maintenance) = $31.00/hr

2nd year Hourly Pay or when you make supervisor, whichever is first: $32.00 + $1.00/hour (uniform maintenance) = $33.00/hr

Vacation Time: 24 hours the 1st year (based on working 40 hours/week) then an additional 8 hours added every year thereafter (2nd year 32 hrs, 3rd year 40 hrs, 4th year 48 hrs, etc.)

Annual Bonus: We pay $100 for the 1st year anniversary and an additional $100 for every year thereafter. (2nd year $200, 3rd year $300, etc)

Birthday Gift: Every year on your birthday you will receive an Amazon gift card.

Mission Statement: Our #1 goal is to create the absolute best place to work as a security professional.

This means we generally pay more than anyone else, offer better quality uniforms, equipment and provide great benefits. Most importantly we truly provide a real family work environment. I promise that you will always feel safe and appreciated. What we are looking for is a sharp individual who is highly professional, hardworking and honest at all times.

Job Description: Our Flex Officers are trained to work at every job site within SGT. This includes working mobile vehicle patrol. We depend on our Flex Officers to work a job site whenever there is a call off or a fire watch. Typical job site locations would be; San Francisco, Berkeley, Redwood City, Fremont, San Jose, Mountain View, etc.

The mobile vehicle patrol aspect of this job will have you driving all of the Bay Area in a marked security vehicle (picked up in Newark CA), which is usually a black Ford Explorer with light bar and spotlights. Officers visit many different properties throughout each night. Typical mobile patrol duties are to look for anything unusual, enforce parking rules, scan checkpoints, write detailed reports w/pictures, and respond to calls for service like an alarm or noise complaint.

Summary: Essentially we depend on our Flex Officers for just about everything. We are still a startup company so you must be "ALL IN" on this opportunity, which simply means you are dedicated to do whatever is needed to take care of our clients. Normally we work 8 hour shift, however sometimes this means working 12 hour shifts and working extra days to help cover open shifts. However, our goal is for everyone to be able to make great money and not have to work overtime on a regular basis.

Once a Flex Officer has been shown to be proficient at all SGT job locations, that officer may be promoted to Supervisor and a $2/hour increase in pay. Supervisors are then groomed to become managers.

Job Duties Including But Not Limited To:

• Drive from property to property in a marked security vehicle.
• Post check security officers for well being and uniform inspections.
• Train security officers on post orders and standard operating procedures.
• Work post sites when officers are late or call off.
• Answer phones and dispatch the officers in the field for service calls.
• Respond to service calls.
• Walk around the property checking areas of interest from Client.
• Conduct patrol tours of using a checkpoint scanning system with smartphone.
• Identify potential security risks and report them.
• Complete incident reports and required reports for all security incidents using a smartphone.
• Respond to emergencies or incidents and report them.
• Assist employees and visitors with any questions or concerns they may have.
• Escalate emergency situations to law enforcement as needed.
• Meet with Clients.

Job Requirements:

• Valid Drivers License.
• Valid BSIS Guard Card.
• High school diploma or general education degree (GED) required.
• Must be at least 21 years old.
• Must have clean driving record.
• Must be hardworking.
• Must be honest at all times.
• Ability to pass a background check.
• Previous security-related work experience.
• Ability to stay levelheaded and respond quickly in stressful situations.
• Proficient written and oral communication skills in English.
• Comfortable kneeling, carrying, bending, walking, and standing for. extended periods of time
• Ability to perform continuous physical exertion as needed.
• Working knowledge of basic security techniques.

SGT Private Security, Inc. is a start up security company with over 40 years of experience. We have some of the best technology, benefits, equipment, vehicles and uniforms in the business. SGT will build a reputation on only the highest quality performance and best in the business customer service . Anyone that joins our team will have every opportunity to advance and grow with our rapidly growing company. You will always feel valued and part of the team at SGT. We hope to meet you soon!

PPO#120479

The Security Supervisor needs the ability to communicate effectively, be self-motivated, foster teamwork, and be prompt. The Security Supervisor assists the Security Manager and Director of Security in the protection of the hotel, its guests, employees, and property. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S).

Responsibilities

• Maintain a relationship with local law enforcement agencies and assistance whenever needed.
• Maximize security effectiveness by coordinating proper security patrols in all areas.
• Handle all incidents with discretion.
• Keep Rooms Division and Hotel Manager informed of all incidents that may affect Hotel operation security related or not.
• Keep Hotel Emergency Procedures updated.
• At the Direction of the Director of Security, develop Policy & Procedures and make suggestions on how to improve security functions effectively.
• Familiarize all company policies as well as sections of local laws relating to basic security matter.
• Supervise all security personnel.
• Complete performance reviews and evaluations.
• Develop in-service training programs for security and non-security personnel.
• Ascertain that all safety and loss prevention checklists have been completed.
• Complete safety committee reports and to forward the same to corporate office.
• Use the SafeLok Locking Systems, Salient Video Management System, El Safe, etc.
• Enforce application of Biltmore's energy conservation program.
• Be knowledgeable of MSDS program.
• Maintain department budget and payroll.
• Maintain open communications with all department heads.
• Attend (when possible) various department monthly meetings.
• Maintain on-going Security Loss Prevention Shopping Service.

Requirements

Experience and Education Required

• High school diploma or equivalent with completion of 54 college credits from an accredited university or college recognized by the U.S. Department of Education required (A.A./B.A. in Criminal Justice or related field; Advanced Degree Preferred.
• Minimum three years of Law Enforcement experience; or, five years in a management position in the hospitality or corporate field.

Skills Required

• Must be able to:
• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using sound judgment.
• Follow directions thoroughly.
• Understand guest's service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept to multitasking.

Physical Demands

• Must be able to:
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.
• Work knowing it may involve an element of person danger.
• Use psychomotor coordination to operate a vehicle.
• Have binocular and monocular vision of no more than 20/100 uncorrected and 20/30 or better corrected.

Success Criteria

• Team Player
• Demonstrates co-operation within the team and with other departments
• Listens carefully and works well with others
• Has a positive influence on others in the team and clearly enjoys working with people
• Guest Focused
• Anticipates guests' needs and is sensitive to people from all cultures
• Has a natural, warm smile and a friendly and passionate approach
• Demonstrates confident, helpful and genuine behavior with internal and external guests
• Delivers their Best
• Has energy and sense of urgency for his/her work
• Resourceful, makes things happen and looks for ways to work more efficiently
• Always looks their best and acts appropriately (e.g. approaching guests, body language)
• Composed
• Able to stay calm under pressure
• Demonstrates maturity and ability to cope with the unexpected
• Never lets personal feelings interfere with delivering the highest standards
• Trustworthy and responsible
• Excellent records of attendance and punctuality
• Is reliable and demonstrates the ability to work without supervision
• Demonstrates a high level of personal integrity, honesty and trust
• Time Management
• Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities
• Makes decisions in a timely manner
• Listening
• Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees

Licenses or Certifications

• A Florida Driver's License is required.
• State of Florida Certified Police Officer certificate is preferred

Standard Specifications

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

This document does not create an employment contract, implied or otherwise, other than an \"at will\" employment relationship.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.