Guest Experience Coordinator

CIVANA's mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

2026 Newsweek's World's Most Extraordinary Spas

2026 The Zoe Report Readers' Choice Awards: #5 Best U.S. Yoga Retreat

2025, 2024, 2023, 2022, 2021, 2020 Travel & Leisure World's Best Award - Top 10 Destination Spa

2025, 2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort

2025, 2024, 2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US

2025, 2024, 2023 TripAdvisor Traveler's Choice Award

2025, 2024, 2023, 2022 U.S. News & World Report - Best Hotels in the US

2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose

2024 Reader's Digest - 20 Best Wellness Retreats to Help You Relax and Recharge

2024, 2023, 2022 OpenTable Diners' Choice Award

2023 Women's Health Travel Awards - Best Yoga Retreat in the World

2023 Men's Health Travel Awards - Top Relaxation Destination

AAA Four Diamond Rating

AAA Inspector's Best of Housekeeping Award

Complimentary access to wellness classes & programming

Complimentary shift meal

Team member referral bonus

Affordable health insurance starting the 1st of the month following hire date

Generous Team Member & Friends & Family Resort rates and discounts

401K Retirement plan with Employer Matching

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and wellness, and an excitement for hospitality.

This is a Regular Full Time Position.

As a Guest Experience Reservation Agent, you will be responsible for:

Creating personalized reservation experiences for guests based upon their individual needs such as:

Room Accommodations

Planning for wellness Journey classes and/or Spa bookings

Offer transportation arrangements to/from the airport

In addition, process payments & send confirmations of preplanned services

Anticipate guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented.

Stays in compliance with the dress code by staying in a neat, clean, and tidy appearance

Displays warmth, care and genuine enthusiasm when dealing with guests, team members and leadership.

Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model.

Support the concierge team in lobby during high business levels and take on concierge shift coverage if needed (which may include to assist guests with arrivals and/or departures)

One to two years' experience as Reservations and/or Front Desk experience (or comparable role)

Strong computer skills

Strong/positive communication skills

Previous hotel/resort experience preferred

Willing and able to work all shifts including weekends/holidays

Must have reliable transportation

Must be able to work on-site

Knowledge/passion in Health & Wellness