194j Technical Services Examples Jobs in Usa

Location: Killeen, TX

We are looking for customer service representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world.

There are a wide variety of project openings available. Schedules vary by site and program; however, we can usually find something that works for everyone. This is a great opportunity for you to jumpstart your career, and with our industry-leading training, you are sure to grow.

Prior contact center experience isn't required; candidates experienced in customer service industries such as servers, bartenders, and retail associates are encouraged to apply!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer claims in appropriate systems
• Follow all required scripts, policies, and procedures
• Utilize knowledge base and training to accurately answer customer questions
• Comply with requirements surrounding confidential information and personal information
• Appropriately escalate customer issues with the managerial team
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Ensure first call resolution through problems solving and effective call handling
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to

ABOUT THE COLLEGE 

Palo Verde College is a publicly supported 2-year college located in the beautiful Southeastern California desert. Yearly enrollment is approximately 7,000 students (full and part-time).

Palo Verde Community College is an Equal Opportunity Employer and is committed to providing an educational environment which affirms and supports diversity in its faculty, staff, and administration, and promoting an environment of inclusion. At Palo Verde College, we value every team member?s contribution in achieving the mission of providing excellent educational programs and services that contribute to the success of our students and the vitality of the community we serve. We are looking for individuals who enjoy working collaboratively in an environment of diversity, culture, thinking, and learning.  

Palo Verde College is designated as a Hispanic-Serving Institution (HSI) and proudly offers many programs to serve and support our diverse student body. College faculty are expected to be willing to utilize different learning and teaching methods appropriate to the students they serve. Palo Verde College expands access to higher education and learning opportunities by providing education via  in person, online,  correspondence education, hybrid classes, and interactive television (ITV) modalities. Further information on the College's distance education programs can be found in the College Catalog. In addition, Palo Verde College is committed to serving students who have been impacted by the criminal justice system through education. Resources for teaching classes for incarcerated or formerly incarcerated students are available through the Rising Scholar Network.

LOCATION

Palo Verde College is located in the City of Blythe at one of the busiest entrance points to California. The college is located in a desert oasis adjacent to the beautiful Colorado River and the Palo Verde Valley.  Blythe, and the fertile Palo Verde Valley, is primarily a farming and ranching area. Boating, fishing and hunting attract many tourists.  The Palo Verde Valley is centrally located between Phoenix and Los Angeles, Las Vegas and the Mexican border. The valley?s great climate, with more than 350 days of sunshine and mild winters, attracts thousands of winter visitors every year.

Under the supervision of the Director of Marketing and Advancement Services, or designee, the Advancement Services Specialist provides creative, logistical, and technical support for marketing campaigns, fundraising activities, donor relations, graphic design, event coordination, and scholarship programming. The Advancement Services Specialist provides specialized support in promoting the College and the PVC Foundation?s mission, advancing equity and inclusion, and enhancing institutional visibility through creative content development, data integrity, and community engagement.

DUTIES AND RESPONSIBILITIES:

1. Develops and supports inclusive marketing and fundraising efforts that celebrate student diversity, promotes access to scholarships, and build authentic engagement with donors, alumni, and the broader community, 
2. Provides logistical and creative support for advancement efforts such as fundraising, annual giving, alumni engagement, grant support, and planned giving communications. 
3. Responsible for logging gifts, preparing donor receipts and acknowledgment letters, validating submitted donor records, creating pledges, and reminders.
4. Assists with annual solicitations and tracking of scholarship renewals; communicates scholarship deadlines, criteria, and award information clearly to students, families, and campus partners; coordinates and tracks scholarship applications and awards.
5. Coordinates Foundation presence at annual ceremonies; serves as a liaison with the PVC Foundation; assists in the preparation of agenda items for the Foundation Board of Directors meetings; attends Foundation meetings and serves as official recorder.
6. Creates and implement innovative marketing strategies that resonate with the college?s core vision, mission and values; conceptualizes and creates original and innovative components of design projects; design marketing materials and visual content using graphic design tools. 
7. Assists in providing technical information concerning the college?s brand identity and conducting publication reviews for spelling, grammar and appropriate application of graphic elements; supports the development and implementation of branding strategies and templates for district wide marketing.
8. Designs trademarks, logos, and illustrations; advises stakeholders regarding the application and use of graphics and exhibits.
9. Coordinates with other departments for timely updates to the District?s College Foundation, scholarship, and alumni website; assists in editing District wide content for accuracy and brand consistency.
10. Maintains department files, forms, and records; proofreads, edits, provides feedback, content and creative direction for material including college publications, special event marketing, photos, videos, and branding guides. 
11. Provides information to students, staff, faculty, donors, external constituencies, alumni, other public and regulatory agencies, community groups, the business community, and the general public.
12. Provides graphic design assistance to other departments as requested by the assigned administrator.
13. Coordinates the development of videos, testimonials, and stories that highlight student success,
14. Responsible for the District?s social media accounts; researches industry trends and pitches new content ideas; assists with monitoring campaign performance and tracking essential metrics. 
15. Supports crisis communication efforts.
16. Assists in taking photographs for district activities and events.
17. Assists in coordinating and supporting annual Foundation financial audit; provides lists of requested transactions, report back-ups and balance queries.
18. Handles confidential and sensitive issues with discretion.
19. Proofreads and verifies Foundation, scholarships, and budgetary data from all sources, including content for solicitations, marketing, and web materials.
20. Conducts thorough market research to identify trends, opportunities, and target audiences; processes and prepares a variety of documents, materials, and records according to established procedures and practices.
21. Responsible for district mascot program, including recruiting and training student performers, scheduling appearances, and maintaining costume.
22. Coordinates related special projects as assigned.
23. Reviews budget and projections with assigned administrator; processes marketing and advancement-related purchase requests; monitors and maintains inventory of office supplies, promotional items and advancement materials.
24. Attends meeting and trainings workshops as required; presents at orientations, workshops, and meetings. 
25. Represents the college and programs at regional and statewide meetings, workshops, and professional development activities
26. Exhibits an equity-minded focus, responsiveness, and sensitivity to support an inclusive learning environment.  
27. Demonstrates a strong commitment to diversity, equity, inclusion, and accessibility principles in all aspects of job performance; actively promotes and creates a welcoming and inclusive environment. 
28. Participates in professional development activities, and other related committees or workgroups.
29. Performs other related duties as assigned.

KNOWLEDGE AND ABILITIES

1. Principles and practices of fundraising, donor stewardship, and scholarship management.
2. Marketing principles, techniques, and best practices in higher education.
3. Graphic design principles and software tools.
4. Social media platforms and digital content strategies.
5. Website content management systems
6. Office productivity software (MS Office Suite: Word, Excel, Outlook, PowerPoint).
7. Marketing and branding best practices in higher education.
8. Web and social media content creation and management.
9. Communication strategies for diverse and multilingual communities.
10. Database management and CRM systems.
11. Scholarship programs and financial aid processes.
12. Event planning and logistics coordination.

1. Understand District organization, operations, policies, and objectives
2. Communicate effectively, both orally and in writing, with diverse audiences
3. Manage multiple projects and deadlines with attention to detail.
4. Work independently and collaboratively in a fast-paced environment.
5. Exercise discretion in handling sensitive and confidential information.
6. Provide excellent customer service to internal and external stakeholders.
7. Represent the District positively in community and donor-facing settings.
8. Create inclusive, visually engaging marketing material
9. Interpret and apply college policies, procedures, and regulations.
10. Support and promote the mission of the College and Foundation through culturally responsive practices.
11. Analyze situations accurately and adopt an effective course of action.
12. Operate modern office equipment including specialized software applications.

1. Associate?s Degree from an accredited institution or the equivalent.
2. Two (2) years related work experience in fundraising, marketing, communications, graphic design or related field. 
3. Type at 40 wpm.
4. Passage of the District?s clerical skills test.
5. Sensitivity to and understanding of the diverse academic, ethnic, racial, age, national origin, religious, gender, sexual orientation, socio-economic, disabilities, and cultural backgrounds of community college students.

SUBSTITUTION POLICY 

Substitutions for meeting the minimum qualifications are allowed for this job posting. Substitutions are allowed for education and professional experience.  Substitutions will be processed as follows:
Education:

1. 24 semester units equates to one (1) year of college level course work; OR
   • One (1) year of professional experience
2. 48 semester units equates to two (2) years of college level course work; OR
   • An Associate?s degree; OR
   • Two (2) years of professional experience
3. 96 semester units equates to four (4) years of college level course work; OR
   • A Bachelor?s degree; OR
   • Four (4) years of professional experience

Professional Experience:

1. One (1) year of professional experience equates to 24 semester units of college level course work
2. Two (2) years of professional experience equates to 48 semester units of college level course work; OR
   • An Associate?s degree
3. Four (4) years of professional experience equates to 96 semester units of college level course work; OR
   • A Bachelor?s degree

1. Bachelor?s Degree from an accredited institution.
2. Experience in community development and grant management.
3. Demonstrated experience with Adobe Creative Cloud Suite (Photoshop, Illustrator, InDesign), Canva, and other tools used for professional marketing and graphic design.

1. The physical demands and work environment are typical of an administrative job in an onsite, remote, or hybrid office environment.
2. The incumbent must be able to perform the essential functions of the job, with or with out a reasonable accommodation.
3. This position may conduct routine visits to all service locations, including California Department of Corrections and Rehabilitation (CDCR) facilities, local high schools, and PVC?s Needles Center and Child Development Center.

1. This is a 12-month full time classified position. May include evening and weekend duty.
2. Row 13 on the classified salary schedule.
3. The District offers an attractive package of fringe benefits including medical, prescription,dental, vision and life insurance as accorded per CSEA agreement.

APPLICATION PROCESS

Our employment online application process is designed to assist the search committee in evaluating whether or not you possess the required knowledge and skills for the position for which you are applying. Job-related information from all applicants will be evaluated to identify those best qualified.  Only the best-qualified applicants will be selected for testing and further consideration.  Therefore, the online application must be completed to allow a comprehensive review and evaluation.  Failure to complete the online application (and supplemental material, when required) will constitute failure to comply with the selection process and the application will be rejected.

1. To guarantee consideration, a completed application and any other required material listed, must be submitted with the online application by the published closing date.
2. Applications are only accepted for positions currently open for recruitment.
3. Meeting minimum requirements does not guarantee you an interview.
4. Current employees who are applying for a position should be aware that material from their personnel files will not be included as part of the application packet, and they should provide information on past and present employment in the same degree of detail as any other candidate.
5. Applicants wishing to apply for more than one position must submit a separate application and required materials for each position.
6. Legible photocopies of documents will only be accepted.
7. Travel costs related to the interview process will be borne solely by the candidate.
8. Please read the job announcement/description carefully to ensure your background and education meet the requirements of the position
9. The selection process may also include practical exercise (i.e., training demonstration and/or other written, technical manipulative, or simulation exercises), or skilled testing to evaluate candidates? qualifications.
10. Applicants with foreign transcripts must be evaluated by an Accredited United States Institution, please see the approved organizations listed in the following link: ?sfvrsn=bb4f6e6a_6  or the National Association of Credential Evaluation Services link: 

REQUIRED DOCUMENTS

Cover Letter

Resume

Diversity Statement

Copies of Transcripts (Must show all work completed and the conferral date of the degree. If hired original transcripts must be submitted)

Six References (3 Professional and 3 Personal)

Professional Licenses (If applicable)

Recommended: Typing Certificate

PI283164997

Location: Savannah, GA

Job Type: Full-Time

Pay Types: Salary + Bonus

Benefits & Perks: Management: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement

Application Details: No Resume Required, On-site Interview

Position Overview: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Our team is looking for a highly skilled call center customer service manager who can motivate sales and service supervisors to achieve department goals and champion their teams to deliver specific results for our clients.

This leadership position is responsible for daily operations and opportunities to improve conversion, efficiencies, customer service levels, deliver specific sales objectives and support the call center in all facets.

Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred.

This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account.

Key Responsibilities:

• Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives
• Responsible for coaching and developing reports on customer service processes and best practices.
• Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously
• Drive a culture of accountability, continuous improvement, and personal excellence
• Directs workforce management activities and sets performance goals and objectives accordingly
• Develop and maintain strategy on ensuring customer satisfaction on all service interaction
• Provide team motivation and development to maximize sales opportunities
• Responsible for the overall performance and productivity of direct reports
• Responsible for weekly payroll review and submission to ensure correct entries
• Responsible for driving the growth of revenue and profit originating from a call center
• Proven ability to meet performance, efficiency, and quality assurance targets
• Monitoring of individual and team results to identify and act on both positive and negative performance
• Communicate key messages effectively to ensure that direct reports are informed of process changes
• Provide regular feedback to supervisors regarding performance wins and areas of opportunity
• Work with other departments in the organization, such as quality assurance, training, IT, and recruiting
• Develop and audit quality assurance strategies to ensure the delivery of world-class service
• Determining work procedures, preparing work schedules, and expediting workflow
• Responsible for hiring, coaching and terminating call center employees
• Be a subject matter expert on your client's business
• Manage remote employees as needed.
• Other duties and responsibilities as assigned

Wonder if you are a good fit for this position? It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required:

• Must be 18 years of age or older
• High school diploma or equivalent
• Experience with data-entry utilizing a computer
• The ability to read and speak English fluently
• Have a wired, high-speed internet connection (Download speed of 20Mbps+)
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Ability to work regularly scheduled shifts within our hours of operation including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required):

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Summary: The Service & Sales Coordinator supports customers and Field Service Engineers by using Salesforce Systems, SAP, and in-house tools to manage the service requests such as Startup services, maintenance, installations, including all needed to invoice the Service and Sales orders.

Essential Duties and Responsibilities include the following.

(Other duties may be assigned)

• Manage, submit, and follow up on quotations and orders for field service activities, AGAR MPFM’s bulk sales, and related spare parts.
• Coordinate service execution, including scheduling resources, tools, and other necessary elements for the normal execution of service activities.
• Provide technical assistance to the Field Service Engineer during service execution.
• Review and approve expenses and time sheet reports.
• Direct field service personnel who perform on-site routine services, including installation, maintenance, and repair.
• Create and validate technical specifications, track execution, and fulfill AGAR MPFM’s wholesale orders.
• Interface with management regarding service coverage and technical training.
• Complete the entire process for service repair orders.
• Coordinate and execute service activities in the field with the Field Service Engineer (FSE) for AGAR MPFMs in well testing operations.
• Process, invoice, and follow up on bulk sales orders.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor’s degree or two years related experience.

Language Ability:

The ability to communicate effectively with customers, engineering team, business clients and field support personnel is required.

Math Ability:

General math skills are required.

Computer Skills:

To perform this job successfully, an individual should have knowledge of computer programs: Microsoft Word, Outlook, Excel, PowerPoint, SAP, Salesforce. Training is available but must possess ability to learn programs and work independently on them after training.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Benefits:

Employer Paid Health Insurance, HSA/FSA, 401K, Dental, Vision, PTO

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. May be required to lift up to 50lbs.

Salary Range:

$20-$26 Hourly DOE, Full-Time

Benefits:

Employer Paid Health Insurance, HSA/FSA, 401K, Dental, Vision, PTO

Service Account Manager

The Service Account Manager is a vital part of the U.S. Engineering Service team that is responsible for sales and operations activities. Oversees all aspects of the service business for specific customers. It is the responsibility of the Service Account Manager to cultivate existing customer relationships, maintain and enhance service agreements, identify and sell additional service repair and project work, and work closely with other service team members to provide value to U.S. Engineering Company customers. The selected Service Account Manager will be located in either Topeka, KS or Manhattan, KS.

Principal Duties and Accountabilities:

• Overall responsible for account management, and customer satisfaction for specified customers.
• Responsible for selling, managing, and the renewal of preventative maintenance and other service agreement offerings for specified customers.
• Responsible for developing the appropriate repair or replacement approach, estimating repairs / replacements / services, and presenting proposals to specified service customers.
• Manages all assigned accounts to achieve sales plan volume and profitability goals.
• Responsible for identifying, qualifying, managing, and executing solutions / special projects for specified customers.
• Surveys and generates proposals for Planned Maintenance Agreements and Projects leveraging technical experts for estimating and identifying the best customer solution.
• Identifies opportunities for future service work / projects. Responsible for networking internally and externally to pursue opportunities.
• Works with the operations team to ensure project is delivered as proposed.
• Continuous customer engagement of assigned accounts to include problem solving, proposal generation, qualifying and selling quoted repair or project solutions, selling additional lines of service, and identifying additional work opportunities to maximize value to customer base.
• Provides technical and estimating support as needed for sales team within assigned region.
• Ensures customer expectations are consistently met or exceeded. Service Account Managers support the invoice approval process for assigned accounts and House accounts as identified.
• Develop and execute a written account plan for assigned accounts.

Education:

• Bachelor’s Degree in Construction Management or HVAC not required, but a plus or equivalent years of experience.

Experience:

• In-depth knowledge of HVAC and/or PLUMBING systems as well as servicing of those systems.
• Equivalent combination of field and relevant leadership experience will be considered.
• Minimum of 6 years of relevant experience is required. This could include any of the below, or a combination of:
• Project management, service management, and sales within commercial and industrial environments in the mechanical construction industry.
• Field experiences servicing and/or installing HVAC and/or PLUMBING systems.

Knowledge, skills, and abilities:

• Knowledge of mechanical service and construction industry practices, processes, and standards – including systems design, installation, and servicing.
• Must possess technical knowledge of HVAC systems, as well as a basic knowledge of plumbing systems (Will be required to also manage plumbing accounts).
• Ability to maximize performance of project team through innovative and effective management techniques.
• Superior communication and interpersonal skills, such as diplomacy, persuasion, etc… are essential to develop and foster effective professional relationships.
• Time management and organizational skills.
• Basic level of financial acumen necessary to manage project budget / performance.
• Knowledge of the following computer programs: MS Word, Excel.
• Strong problem-solving, negotiation, and conflict-management skills.

Physical and/or travel demands:

• Routine daily driving to Flint Hills region customer account sites required.
• Infrequent overnight travel may be required, based on customer account assignments.
• Physical demands include walking on uneven surfaces, climbing ladders, bending, kneeling, and lifting. Position includes sitting and standing, use of telephone, keyboard, and computer monitor.

Benefits and Compensation:

• The range for this position has been established at $90k to $127K annually and is U.S. Engineering Service’s good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training. Compensation for this role includes a base salary complemented by commission opportunities based on the Account Manager’s individual sales performance and attainment of sales targets
• Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.

This position will be posted until April 30th, 2026. To apply, please visit must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.

U.S. Engineering Service is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.

U.S. Engineering Service is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.

Our client is a midsized firm with a great reputation in Los Angeles. They are seeking an Associate with 5-9 years of experience with a strong interest in practicing in the Private Client Services industry.

Their PCS practice offers an opportunity to gain expertise in and advise on complex domestic and international tax, wealth transfer, and succession structures for high net worth and ultra-high net worth individuals and families while developing personal, often multi-generational relationships with clients and their trusted advisors.

Their PCS attorneys counsel our clients on core estate planning, privacy structures, advanced gift, estate, and generation-skipping transfer tax planning, California property tax planning, residency planning for transitory clients, whether the move is occurring domestically within the U.S. or inbound or outbound international migration, foreign trusts with U.S. assets or U.S. beneficiaries, pre- and post-liquidity event planning, post death trust and probate administration, fiduciary income tax planning, trust and estate contention, fiduciary and beneficiary litigation, charitable planning, grant making, and administration of not-for-profit organizations.

The nature of the PCS practice involves frequent and direct client and client-advisor interaction from the earliest stages of practice, and requires daily engagement with other members of the PCS team, as well as frequent collaboration with other practice areas supported by our full service firm, including but not limited to our corporate, income tax, employment law, real estate, entertainment, and environmental practices.

Attorneys in the PCS group are industry-recognized thought leaders and our group actively encourages participation from all attorneys in the practice. Their members are routinely published in and recognized by leading tax and non-tax publications, and consistently speak at and attend industry conferences worldwide, including, but not limited to, in Los Angeles, New York, Chicago, Miami, Hawaii, Mexico, London, Paris, and Rome. Their group provides continual support for the development of its attorneys in the technical areas of the practice, industry recognition, and professional development.

This role is a full-time in-office (non-remote, non-hybrid) position. Candidates must be licensed to practice in the State of California. A demonstrated interest in technical tax practice through coursework, prior experience, or an LL.M. program is encouraged but not required.

Salary Range: $265,000 – $320,000 per year

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are looking for representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our industry-leading training program, you are sure to thrive and grow.

There are a wide variety of project openings available. Schedules vary by site and program. This is an entry-level position that offers on-the-job paid training. Candidates should be highly reliable, have great communication skills, and be willing to constantly learn on the job.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer claims in appropriate systems
• Follow all required scripts, policies, and procedures
• Utilize knowledge base and training to accurately answer customer questions
• Comply with requirements surrounding confidential information and personal information
• Appropriately escalate customer issues with the managerial team
• Ensure first call resolution through problems solving and effective call handling
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications:

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required):

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

All MCI Locations:

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position:

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation

Weaver is a full-service national accounting, advisory, and consulting firm with opportunities for professionals in many different fields. We seek to bring a human element to the world of accounting, which includes creating a diverse, collaborative, and entrepreneurial workplace culture. Our leaders truly care about the well-being of all our employees and encourage them to pursue their ambitions.

While our business is based in numbers, our success is truly based on people. It's why we commit to supporting our people not just in their professional growth, but also in their ability to lead balanced, integrated lives. At the foundation of that commitment are our core values. Weaver's core values were created specifically to empower our people to deliver extraordinary service and be their best selves. Our goal is to balance high development with high performance in order to meet the long-term goals of each individual, team, and our firm.

Weaver is looking for a Transaction Advisory Services Manager to join our growing firm. Weaver's Transaction Advisory Services team is a high-performing team widely recognized for delivering exceptional attention to detail and a personal level of service. Our size enables us to be more nimble and responsive while servicing clients with transaction sizes ranging from $1 million to over $500 million.

A Transaction Advisory Services Manager at Weaver assists in the strategic development and execution of an appropriate transaction structure, including the execution of financial due diligence. The Manager works to understand profit drivers and trends, assists with purchase agreements and post-closing transaction matters. A Manager is responsible for identifying issues for purchase price reductions, deal structuring or deal termination, and post-acquisition action steps to achieve anticipated earnings/cash flow improvements. The Manager is responsible for the overall engagement quality and timeline. They will assist in the review of databook and reports prepared by Associates and Senior Associates. The Manager will prepare client ready deliverables. A Weaver Manager is an excellent communicator and team leader, and is able to manage and develop staff.

To be successful in this role, the following qualifications are required:

• Bachelor's degree in Accounting
• CPA required
• 5+ years of experience in transaction advisory services/financial due diligence, or mergers and acquisitions transactions
• Demonstrate an advanced understanding of technical accounting literature with GAAP
• Possess experience with due diligence engagements related to acquisitions by private equity investor groups and strategic corporate buyers, analyzing financial/operational results of targets through reviewing accounting records and conducting interviews with management, and preparing pro forma financial information
• Demonstrates independent thinking and strong decision-making skills

Additionally, the following qualifications are preferred:

• Master's degree in Accounting or related field
• Proven ability to manage, mentor and develop staff
• Strong relationship management and practice development skills
• Ability to attract and service new clients and expand services to existing clients

Annual Base Pay Range in California and New York: $110,000 to $160,000. Exact compensation may vary based on skills, experience, and location.

Weaver Benefits: At Weaver, our most valuable resource is our people. We take the time to evaluate our employees' wants and needs and invest our resources accordingly. Weaver offers competitive health benefits, such as medical, dental, vision, disability, life insurance, and a 401(k) plan. Further, we support our employees by offering flexible scheduled time off (STO), minimum of 56 hours of sick and safe leave, 11 holidays, and 2 scheduled recharge days! Learn more here.

We also offer in-house CPE and learning opportunities through our internal Learning & Development department. Our multi-faceted internal learning program including technical improvement, practice development, management/leadership training, and whole-life growth. Our goal is to balance both high development with high performance to meet the long-term goals of each individual, team, and our firm.

We are committed to investing in the strength of our team. That is why we have created an internal leadership coaching program to train leaders to support other leaders at every level of the organization. The goal of WeaverLEAD is to inspire the growth and development of our leaders by:

• Leaning into the experience of exploring new ideas for each individual's growth as a leader.
• Engaging the coaching mindset at work with new ways of thinking about challenges and opportunities.
• Adapting to the transformation that takes place as a result of participating in the program.
• Developing yourself and others with coaching competencies to create a firm-wide culture of coaching.

People are our formula! At Weaver, we recognize that everyone brings different strengths, backgrounds, and working styles to our team. We cultivate a safe and inclusive work environment that celebrates each individual's unique qualities through visibility, progression, advocacy, and support. We are proudly an equal opportunity employer.

Interested applicants should apply directly to the job posting. You may apply to multiple roles. Be sure to upload your most recent resume and ensure that it is attached to your application. By registering, you are only activating an account and creating a presence. Please apply directly to a position of interest. You will receive a confirmation email after completing an application for a role. After reviewing your application, a friendly Weaver Recruiter will contact you soon and walk you through the hiring process. Thank you for exploring a career with us. We look forward to meeting you!

Currently, we are not accepting resume submissions from third-party staffing agencies for this role. This role is Employee Referral Program eligible.

Rheinmetall 4iG Digital Services (R4) is a joint venture between Rheinmetall, a globally leading supplier of defense and automotive products, and 4iG, Hungary's leading IT systems integrator. R4 has been founded end of 2022 with its headquarters in Budapest and the initial mission to provide project- and operations-related IT services to Rheinmetall's local subsidiaries in Hungary and worldwide. Based on business requirements and opportunities, R4 plans to progressively expand the scope of its services for internal and external customers alike. In a nutshell, R4 is like a start-up with guaranteed success. Equipped with a hands-on mentality, it significantly benefits from the support and tremendous growth of both Rheinmetall and 4iG. The designated business and solid setup offer outstanding development potentials for R4 itself but consequently also for all employees, because there will be lots of interesting jobs in an international and dynamic work environment.

In order to achieve our common goals, we count on you

* Design, implementation and operation of print management system and print servers.

* Takes over communication with the service provider and processes reported problems in close cooperation with the service provider

* Approves the system settings for the printing functions provided by the service provider and ensures that they are maintained

* Improves existing processes and technical solutions

* Is an active member of the team and contributes to continuous optimization with their experience

What you will need for successful work

* Degree in computer science, information technology, business information technology, or related field with relevant working experience

* Professional experience (min. 3 years) with print servers and printing solutions (follow me printing)

* Professional experience with printer hardware (especially Konica Minolta printers)

* Thorough knowledge of modern print management software

* Basic knowledge of networks, databases and application servers

* Recognising and communicating technical, structural and organisational problems and developing proactive solutions

* Close cooperation with other departments within the organisation

* Thorough work ethic with attention to detail

* Strong analytical skills combined with a strong service and customer focus

* Independent, proactive work

* Positive and solution-oriented mindset, team spirit

* Business fluent English and Hungarian, both written and spoken

What we offer

* Take over an important and challenging role with high visibility

* Become part of the unique growth stories of Rheinmetall and 4iG, which offer outstanding development and career opportunities

* Gain insight into the defense and automotive industry

* Make use of the broad network with over 30.000 great colleagues at Rheinmetall and 4iG worldwide

* Benefit from various professional trainings and events

* Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work

What we are happy about

* Experience with SafeQ, Siteaudit, and Autostore systems

* Knowledge of ITIL processes

* Experience with ServiceNow

* Software release management

* German language skills are an advantage