Jobs in West Bend

Border Patrol Agent (BPA) Entry Level

NEW RECRUITMENT AND RETENTION INCENTIVES!

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

The U.S. Border Patrol (USBP) offers those interested in a career in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America.

If you seek an exciting and rewarding job that provides excellent pay, exceptional federal benefits, and job stability, now is the time to make your move. U.S. Border Patrol (USBP), within the U.S. Customs and Border Protection (CBP), is hiring immediately for these full-time, entry-level, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits

Annual Base Salary for newly appointed BPAs varies per grade, as follows:

GL-5/GL-7 $49,739 - $89,518 per year

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression of GL-5, GL-7, GL-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without reapplying) once you successfully complete 52 weeks in each grade level.

Border Patrol Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional ROTH 401(k) offering.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duties and Responsibilities

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations
• Preventing and apprehending undocumented noncitizens and smugglers of noncitizens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications

You qualify for the GL-5 grade level if you possess one of the following:

Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR

Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR

Combination of Experience and Education: A combination of general work experience AND successfully completed college education. This will be calculated using your resume and official or unofficial transcripts submitted with your application.

You qualify for the GL-7 grade level if you possess one of the following:

Experience: One year of specialized work experience that shows you have the skills necessary to:

• Make sound judgments and decisions in the use of firearms.
• Deal effectively with people in a courteous and tactful manner in connection with law enforcement matters.
• Analyze information rapidly and make prompt decisions where you will be expected to make arrests after the completion of required training and apply these skills in a law enforcement capacity such as criminal code enforcement, determining violations of laws, correctional or rehabilitation work involving criminal offenders, security, military, etc.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership. Or will receive a bachelor's degree with Superior Academic Achievement. Or one full year of graduate-level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university; OR

A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application.

Note: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 and or GS-11 grade level. Please refer to the BPA GL-9 - 11 announcement.

Other Requirements

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient with the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Quad’s Hartford facility is seeking Day Shift Part‑Time General Laborers to join our growing team! This is an excellent opportunity to learn the printing process from the ground up in a progressive, high‑tech manufacturing environment. Many employees who start in this role advance into full‑time Machine Operator positions , making this an ideal entry point for individuals seeking long‑term career growth.

Work Schedule (Required – No Exceptions)

This position follows a 2‑3‑2 rotating day shift schedule , and applicants must be able to commit to one of the following:

• Tuesday, Wednesday & every other Sunday (7 AM – 7 PM)
  OR
• Thursday, Friday & every other Sunday (7 AM – 7 PM)

If you are unable to commit to one of these schedules reliably, please do not apply.
Attendance and schedule consistency are crucial for effective training, seamless team coverage, and operational success.

Compensation

• Starting wages: $17.50 (based on experience and employment history)

Career Growth 

Part‑time General Laborer roles at Quad serve as a primary feeder pool for advancement into Machine Operator positions . Employees who demonstrate strong performance, reliability, and mechanical aptitude can move into:

• Full‑time Skilled Machine Operator roles 
• Production leadership opportunities

Quad invests in training and provides a clear pathway for motivated individuals to grow their careers in manufacturing and printing.

Essential Duties & Responsibilities

• Remove finished product from bindery equipment
• Stack, organize, bundle, or transfer products onto pallets, tables, or into collator hoppers/mail bags
• Move product using hand jacks, motorized Raymond (Big Joe) lifts, or forklifts (training provided)
• Follow all quality, safety, and production guidelines
• Communicate effectively with team members
• Assist with special handwork, and customer‑specific requests
• Maintain clean and orderly work areas

Qualifications

• Must be 18 years of age or older
• Printing, factory, or mechanical experience is a plus
• Strong mechanical aptitude
• Ability to read/write measurements
• Ability to follow written and verbal instructions
• Basic computer/touchscreen skills
• Ability to perform repetitive hand/wrist movements
• Ability to lift 10–20 lbs regularly and handle materials up to 50 lbs
• Ability to move materials from pallets (up to 48") to work surfaces (42")
• Ability to multitask in a fast‑paced, detail‑oriented environment
• Strong teamwork and independent‑work capabilities

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

Drug-Free Workplace

Industrial Maintenance Mechanic

Hartford, WI | $25–$35/hour | Shift Positions Available
Relocation Assistance Available for Qualified Candidates (100+ miles away)

Are you a seasoned tradesperson with a sharp eye for diagnosing mechanical issues and keeping complex equipment running at peak performance? Quad is looking for experienced Maintenance Mechanics to join our Hartford, WI facility, where your skills in troubleshooting industrial print equipment will be highly valued and rewarded.

We’re a global marketing experience company and one of the largest magazine and direct-mail printers in the U.S. With over 11,000 employees in 11 countries, we’re built on innovation, efficiency, and respect for the people who make it all happen.

Why Skilled Tradespeople Choose Quad

• Competitive Pay based on your experience and technical expertise
• Comprehensive Benefits including medical, dental, vision, and more
• Compressed Work Week = more time for life outside of work
• On-site Fitness Center to stay sharp and strong
• Relocation Assistance for qualified candidates ready to make a move
• Respect for Your Craft —we know the value of skilled trades and invest in your success

What You’ll Tackle

As a key member of our maintenance team, you’ll take charge of:

• Troubleshooting and repairing industrial print equipment to minimize downtime
• Performing preventative maintenance and system upgrades
• Installing and servicing mechanical components like gearboxes, bearings, compressors, and drive systems
• Collaborating with production teams to ensure smooth operations and high-quality output

What You Bring to the Table

• Proven mechanical maintenance experience in a manufacturing environment
• Expertise in diagnosing and resolving issues with print machinery
• Training in welding, hydraulics, blueprint reading, and machine trades math
• Ability to work a 12-hour rotating schedule (days/nights/weekends/holidays)
• Self-motivation, clear communication, and a commitment to safety
• Physical ability to lift up to 50 lbs and work on your feet for extended periods

Are you ready to Put Your Skills to Work?

If you’re a hands-on problem solver with a passion for precision and a talent for troubleshooting print equipment, Quad is ready to welcome you. Apply today and join a team that respects your trade, rewards your expertise, and helps you build a career you’re proud of.

Additional Information

The actual rate of pay offered will vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift, and location. In addition to base salary, the total compensation package may include overtime and shift differentials, depending on the role. Quad offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, annual discretionary match to 401(k) based on company performance, life insurance, and other voluntary supplemental insurance coverages, plus childbirth short-term disability insurance, paid parental leave, adoption & surrogacy benefits, pet insurance, and more!

If you're ready to take the next step in your career with Quad, apply today and become part of a team that values growth, innovation, and your potential to excel.

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

Drug-Free Workplace

Quad’s Hartford facility is seeking Night Shift Part‑Time General Laborers to join our growing team! This is an excellent opportunity to learn the printing process from the ground up in a progressive, high‑tech manufacturing environment. Many employees who start in this role advance into full‑time Machine Operator positions , making this an ideal entry point for individuals seeking long‑term career growth.

Work Schedule (Required – No Exceptions)

This position follows a 2‑3‑2 rotating night shift schedule , and applicants must be able to commit to one of the following:

• Monday, Tuesday & every other Saturday (7 PM – 7 AM)
  OR
• Wednesday, Thursday & every other Saturday (7 PM – 7 AM)

If you are unable to commit to one of these schedules reliably, please do not apply.
Attendance and schedule consistency are crucial for effective training, seamless team coverage, and operational success.

Compensation

• Starting wages: $17.50 ( based on experience and employment history)
• Additional $0.75/hour night shift differential

Career Growth 

Part‑time General Laborer roles at Quad serve as a primary feeder pool for advancement into Machine Operator positions . Employees who demonstrate strong performance, reliability, and mechanical aptitude can move into:

• Skilled Machine Operator positions
• Production leadership opportunities

Quad invests in training and provides a clear pathway for motivated individuals to grow their careers in manufacturing and printing.

Essential Duties & Responsibilities

• Remove finished product from bindery equipment
• Stack, organize, bundle, or transfer products onto pallets, tables, or into collator hoppers/mail bags
• Move product using hand jacks, motorized Raymond (Big Joe) lifts, or forklifts (training provided)
• Follow all quality, safety, and production guidelines
• Communicate effectively with team members
• Assist with special handwork, and customer‑specific requests
• Maintain clean and orderly work areas

Qualifications

• Must be 18 years of age or older
• Printing, factory, or mechanical experience is a plus
• Strong mechanical aptitude
• Ability to read/write measurements
• Ability to follow written and verbal instructions
• Basic computer/touchscreen skills
• Ability to perform repetitive hand/wrist movements
• Ability to lift 10–20 lbs regularly and handle materials up to 50 lbs
• Ability to move materials from pallets (up to 48") to work surfaces (42")
• Ability to multitask in a fast‑paced, detail‑oriented environment
• Strong teamwork and independent‑work capabilities

I

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

Drug-Free Workplace

Paid relocation may be available for highly qualified candidates 100+ miles from the plant. Your recruiter will provide details.

Join Our Team at Quad

At Quad, we’re more than just a printing company—we’re a dynamic team committed to innovation, quality, and growth. We believe in empowering our employees with opportunities to learn, lead, and make an impact. As part of our press operations team, you’ll work in a fast-paced environment where your skills and leadership contribute directly to delivering exceptional products for our clients. If you’re looking for a career where safety, teamwork, and excellence are valued, Quad is the place for you.

About the Role

As an Offset First Press Operator , you’ll play a critical role in operating and maintaining the press equipment, while guiding the crew to meet and exceed production standards, while delivering exceptional print quality, ensuring client satisfaction, and maintaining a safe, efficient work environment

What You’ll Do

• Operate and maintain the press and all auxiliary equipment.
• Direct and guide crew members to achieve productivity and quality goals.
• Keep accurate records of delay time during the shift.
• Adhere to all Standard Operating Procedures (SOPs).
• Perform press set-up and maintenance procedures.
• Troubleshoot unit, folder, reel, and stacker problems with minimal delay.
• Maintain proper ink and water balance and monitor ink densities per customer specifications.
• Maintain a list of maintenance issues for scheduled service and assign tasks during maintenance periods.
• Check and set rollers; replace as needed.
• Communicate with supervisors to prioritize and resolve issues.
• Read and follow job tickets, including special instructions, ink colors, and paper specifications.
• Perform maintenance during downtime and plan ahead for multi-color make-readies.
• Promote and enforce safety, 6S, and Lean programs.
• Train and develop pressroom personnel; assist supervisors with evaluations and process improvements.
• Facilitate teamwork across crews and shifts.
• Attend operator meetings and stay current on new processes.
• Perform other duties as assigned.

Required Qualifications

• Ability to work irregular schedules, including rotating day/night shifts.
• Ability to maintain close attention to detail for extended periods.
• Strong organisational skills and ability to meet deadlines under pressure.
• Ability to work independently as well as collaboratively with a team.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Ability to work overtime as mandated by production needs.
• Physical requirements:
  
  • Lift 10–15 lbs continuously and up to 50 lbs occasionally.
  • Stand for long hours and use hands/wrists in controlled movements.
  • Use vision to identify defects and follow instructions accurately.
• Ability to work 12-hour shifts (7 AM–7 PM or 7 PM–7 AM) , including days, nights, weekends, and overtime.

Preferred Experience

• Detailed knowledge of the offset printing process with 3+ years of previous experience.  
• Experience with Harris, Heidelberg, Goss, and/or Manroland Offset Presses is preferred, but we will consider all candidates with press experience.
• Strong understanding of press operations and troubleshooting techniques.
• Ability to read and interpret job orders and follow detailed instructions.
• Basic math skills related to press operations.
• Excellent problem-solving skills for issues like tension, ink distribution, and web breaks.
• Strong communication and interpersonal skills to lead and mentor team members.
• Commitment to safety and quality standards. 

Additional Information

The actual rate of pay offered will vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift, and location. In addition to base salary, depending on the role, the total compensation package may also include overtime and shift differentials.

Quad offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, annual discretionary match to 401(k) based on company performance, life insurance, and other voluntary supplemental insurance coverages, plus childbirth short-term disability insurance, paid parental leave, adoption & surrogacy benefits, pet insurance, and more!

If you're ready to take the next step in your career with Quad, apply today and become part of a team that values growth, innovation, and your potential to excel.

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

Drug-Free Workplace

Ready to join a company where your skills make an impact, and your future has no limits? Quad, a global leader in marketing and print solutions, is looking for Skilled Saddle Stitch Operators to bring precision, quality, and innovation to our state-of-the-art Hartford, WI mega plant.

Why Quad?

• Top Pay for Top Talent: Earn $21–$26/hr based on experience.
• Work-Life Balance: Enjoy a non-rotating compressed schedule —just 3–4 days a week, 12-hour shifts (7 a.m.–7 p.m. or 7 p.m.–7 a.m.), with OT after 40 hours.
• Relocation Bonus: Paid relocation for qualified candidates living 100+ miles away.
• Premium Perks: Climate-controlled facility, on-site medical clinic, fitness center, and free outdoor recreation for you and your family.
• Comprehensive Benefits: Medical, dental, vision, 401(k) with company match, paid time off, parental leave, adoption benefits, pet insurance, and more.

What You’ll Do

• Set up and operate advanced saddle-stitch equipment to deliver high-quality, on-time results.
• Troubleshoot, maintain, and optimize machines for peak performance.
• Lead by example—some roles include supervisory opportunities.
• Keep safety and cleanliness as top priorities while driving productivity.
• Experience with Muller Martini 12-40 pocket machines or Goss 855s is a plus, but we welcome operators with other saddle-stitch experience.

What We’re Looking For

• Mechanical aptitude and problem-solving skills.
• Ability to read and interpret technical instructions.
• Knowledge of bindery processes and safety standards.
• Strong communication and teamwork skills.
• Physical ability to lift up to 50 lbs and stand for long periods.

Why Hartford?

Our Hartford plant is one of the largest in the industry—1.6 million sq. ft., climate-controlled, and located in a thriving community just 38 miles from Milwaukee.

Additional Information

Your pay will reflect your experience, skills, and performance. The actual rate of pay offered varies based on factors such as education, proficiency, shift, and location. In addition to base pay, you may also earn overtime and shift differentials, giving you the opportunity to boost your income. 

If you're ready to take the next step in your career with Quad, apply today and become part of a team that values growth, innovation, and your potential to excel. 

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

Drug-Free Workplace

• Perform preventative maintenance on equipment.
• Provide technical troubleshooting, diagnostics, and repair of critical equipment.
• Read and work from maintenance manuals, electrical schematics, and parts lists to troubleshoot and repair equipment.
• Inspect machines routinely to ensure proper function and efficiency.
• Follow a set PM schedule and procedure on all equipment.
• Operates cutting torch or welding equipment to cut or join metal parts.
• Repair and maintain physical structure of facility (interior and exterior).
• Help maintain good housekeeping in work areas.
• Adhere to lockout tagout procedure and preforms all work safely.
• Comply with all company policies and procedures.
• Additional duties as assigned by management.

• High school diploma or GED required.
• 1-3 years of previous general maintenance and repair experience.
• Able to read schematics (electrical, pneumatic, and hydraulic).
• Strong electrical knowledge and troubleshooting skills preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Join an award-winning, mission-driven team at Delta Defense - one of Newsweek’s Top 100 America’s Most Loved Workplaces. We provide Marketing, Operations and Customer Service for the U.S. Concealed Carry Association. The USCCA safeguards life, freedom, and finances for responsible American protectors. Learn more about the USCCA at

Are you passionate about designing service experiences that empower employees and elevate customer outcomes?

Delta Defense is seeking a strategic and hands-on leader to shape the end-to-end advisor experience within our contact center. This role sits at the intersection of operations, process design, and strategy—ensuring that workflows, systems, policies, and expectations align to create a frictionless and scalable service model.

You will act as both an architect and hands-on change agent: designing future-state workflows while rolling up your sleeves to implement and manage improvements. This role will focus on defining how work should flow, translating operational needs into structured requirements, and ensuring technology enables — rather than complicates — the advisor experience. This is a high-impact role that directly influences advisor productivity, service quality, retention, and overall contact center performance.

The right candidate will serve as a trusted thought partner to leadership while driving tangible operational improvements across the entire contact center. This is a great fit if you’re energized by digging into root causes, using data and frontline feedback to prioritize the right opportunities, and can lead sustainable change from pilot through adoption.

• Redesign and optimize end-to-end advisor workflows.
• Identify friction and implement measurable improvements.
• Define future-state service models aligned with leadership strategy.
• Lead cross-functional improvement initiatives.
• Translate operational needs into structured system requirements.
• Leverage AI and automation to enhance advisor efficiency.
• Measure impact and continuously refine service performance.

• Contact center operational experience.
• Proven success in process redesign and measurable, continuous improvement.
• Strategic thinking combined with hands-on execution.
• Strong stakeholder alignment and facilitation skills.
• Comfort operating in both execution-heavy and strategy-focused environments.

• 5+ years of progressive experience in contact center operations, service design, operational excellence, or process improvement roles.
• Deep understanding of contact center environments and advisor workflows.
• Demonstrated success redesigning processes with measurable operational impact.
• Experience partnering cross-functionally with IT or system teams to align technology with business requirements.
• Strong project leadership skills with the ability to manage initiatives end-to-end.
• Strong analytical skills with the ability to translate data into structured operational improvements.
• Excellent communication skills with the ability to influence leadership and frontline teams.
• Experience operating in environments that balance tactical execution and strategic planning.
• Demonstrates the Core Values of Delta Defense, LLC.

• Bachelor’s degree in business, operations, service design, or related field.
• Experience applying Lean, Six Sigma, Design Thinking, or structured service design methodologies.
• Experience evaluating or integrating AI tools within operational environments.
• Experience facilitating cross-functional workshops or operational strategy sessions.
• Leadership or mentoring experience with interest in broader operational leadership.

Target salary range $76,000 - $95,000 based on experience. This role is also bonus-eligible for company incentive plan. The role is based at our beautiful headquarters in West Bend, Wisconsin, and allows for a hybrid work schedule with a minimum of 3 days per week in office.

Because culture matters—and ours is legit.

• Fast-paced, mission-driven, and genuinely fun
• #25 on The Wall Street Journal’s 2025 Top 100 America’s Most Loved Workplaces
• Newsweek Top 100 America’s Most Loved Workplaces (2023 & 2024)
• Inc. 5000 “Fastest Growing Private Companies” – 14 years in a row

Most importantly, your work here actually matters.

You’ll help Americans protect themselves, their families, and their freedoms—every single day.

Learn more & apply: application close: 04/10/2026

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