Jobs in Wakefield Hybrid

Lovestruck Books & Cafe is a fast‐growing, romance‐focused independent bookstore and community hub in Cambridge, MA, now a ~$3M business entering its next chapter. We're seeking a hands‐on General Manager to lead daily operations, drive team performance, and build the systems that support our continued growth.

What You'll Do

• Lead and mentor a team of ~25, including Assistant Managers across Buying, Visuals, and Customer Experience.
• Oversee scheduling, HR workflows, training, and staff development.
• Build and optimize SOPs, operational systems, and POS/Inventory tools (Bookmanager).
• Manage daily operations, facility needs, and regulatory compliance.
• Guide curation, merchandising, and promo alignment; collaborate with Events and Café teams.
• Own retail P&L drivers including sales, margin, labor %, and shrink.

What You Bring

• 2–5+ years retail General Manager experience (independent retail a plus).
• Proven leadership and coaching skills; ability to develop managers.
• Strong prioritization, organization, and operational execution skills.
• Expertise in merchandising, inventory cycles, promotions, and customer experience.
• A systems‐builder mindset and comfort in a fast‐paced startup environment.

Role Details

• Full‐time, exempt; onsite in Harvard Square.
• Salary: $80k–$90k, based on experience.
• Includes mix of weekdays, weekends, nights, holidays, and events.
• Benefits: Medical, dental, vision, PTO, employee discounts, ARCs, and professional development.

Location: Remote / Road Warrior

Must reside within the Northeast Triangle: Boston – Philadelphia - New Jersey

Travel: 75%+ (National travel required)

THE OPPORTUNITY

We are looking for a Director of Operations to be the tactical right hand to the COO. This is not a desk job and it's not theoretical. This is a roll-up-your-sleeves, boots-on-the-ground leadership role for someone who loves being in the field, fixing what's broken, and leaving things better than they found them.

You'll live on the road, help integrate new acquisitions, standardize how work gets done, and act as the critical bridge between the technicians in the field and the executives driving growth.

If you're the kind of leader who'd rather solve problems in a shop or jobsite than from a slide deck—this one's for you.

WHO YOU ARE

The Industry Vet

You know your doors and docks—sectional vs. coiling, levelers vs. lifts—and you understand how commercial door businesses actually make money.

The Road Warrior

You're energized by travel and thrive in the field. Three to four weeks a month on the road? That's your rhythm.

The Bridge Builder

You can talk shop with seasoned techs and talk KPIs with executives—earning respect on both sides and keeping everyone aligned.

The Fixer

You don't just flag problems. You jump in, fix dispatch, inventory, billing, or routing issues, and train the team so it sticks.

WHAT YOU'LL DO

Standardize Operations

Travel to newly acquired branches (often very "mom and pop") and help professionalize operations—dispatch, service flow, inventory, and more.

Lead From the Field

Coach and mentor Branch Managers and Service Managers on running strong P&Ls and efficient, profitable service operations.

Fix the Order-to-Cash Cycle

If a branch is losing money due to poor billing, bad routing, or process gaps, you'll find it, fix it, and lock in the improvement.

Integrate Acquisitions

Help blend cultures, systems, and processes—moving teams from paper to platforms like NetSuite or ServiceTitan without losing trust or morale.

Champion Safety

Lead a true "Safety First" culture across all field operations, ensuring OSHA and company standards aren't just met—but lived.

WHAT YOU BRING

• 7+ years of operations leadership in the Commercial Door, Dock, or Access Control industry
• Deep working knowledge of commercial entry solutions (doors, dock equipment, high-speed doors)
• Willingness to travel 75%+ of the time
• Comfort with ERP/FSM systems (NetSuite, ServiceTitan, or similar) and strong Excel skills
• Based in the Northeast/Midwest corridor (Boston, Chicago, DC, Philly, Cleveland, Detroit)WHY THIS IS A BIG DEAL

Build the Playbook

You won't be maintaining the status quo—you'll help create the national operational standard that scales this company from 100 to 500+ employees.

Career-Defining Role

Join at the inflection point. As the platform grows, your influence, scope, and career trajectory grow right along with it.

Compensation

$150,000 + bonus

Job Type: Full-time

Benefits:

401(k) + matching

Health, dental, vision, and life insurance

Flexible schedule

Paid time off

Professional development support

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: On the road

Front Office Assistant Manager

• Boston, MA, USA
• Full-time
• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Full-Time
• Compensation: USD72,000 - USD74,000 plus bonus

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that works brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities. by joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Employee Benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies.

Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Job Description

This role plays a crucial role in ensuring exceptional guest experiences and smooth front office operations. We are seeking an enthusiastic and detail-oriented Front Office Assistant Manager to join our team in Boston, United States.

The Assistant Front Office Manager's is a key member of our team with the primary function to manage the daily operations of the front office. They are a supervisor to all Front Office personnel, assists with guest complaints, and represents Management in the front office.

The Assistant Front Office Manager is responsible for the running of the daily operation of their shift, by providing support to the front desk staff and assisting in any guest challenges that may occur. Additionally, this role performs projects, reporting and daily operational initiatives on an as needed basis.

Day to Day Duties and Functions may include:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, outlined by Fairmont Hotel's and Resorts grooming policy
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Assist Guest Service Agents (GSAs) with check in and checkouts, confirming all standard operating procedures are followed properly.
• Supervise front desk agent with daily duties.
• Train new employees, help to develop and implement training programs
• Verify and adjust payroll for hourly staff
• Conduct interviews of potential candidates for GSA positions
• Coach and counsel GSAs, Operators and Bell staff on performance, communication and standards
• Maintain performance log for GSAs and perform disciplinary action as necessary.
• Authorize and sign adjustments and paid outs over the limit.
• Responsible for bank and maintaining it at the correct amount.
• Be up to date on all guest services, promotions, and events in the hotel.
• Handle guest complaints, react quickly, logging and notifying proper areas to service guests
• Coordinate timely availability of guestrooms with Housekeeping for check-in
• Oversee Bell and Door staff
• Confirm all daily duties are completed by Front Desk Agents, Operators, and Bell staff
• Must be able to perform all Front Desk duties.
• Brief staff daily on events of the day
• Assure entire staff is updated with new policies and procedures.
• Work with Front Desk staff to maintain and improve guest service scores
• Maintain a presence at hotel meetings and committees, as required
• Responsible for ongoing special projects and duties within the Front Office
• Log all absenteeism and employee lateness
• Oversee key inventory
• Complete special projects in a timely manner as required by FOM or GM
• Block rooms for special groups
• Other duties as required.

Qualifications

EDUCATION & EXPERIENCE:

• 1+ year of progressive Front Office supervisory experience in a hotel
• 2 or 4 year college degree preferred
• Experience in Front desk or customer service in a Hotel environment

SKILLS & ABILITIES:

• Proficiency in hotel PMS systems (Opera knowledge a plus)
• Strong communication and problem-solving skills
• Ability to work well under pressure and maintain composure
• Capable of handling financial information and data
• Excellent customer service orientation

PHYSICAL REQUIREMENTS:

• Able to stand for extended periods
• Capable of light work, including lifting up to 20 pounds occasionally

OTHER:

• Flexibility to work long hours as required
• Proficient in using office equipment and software

Salary Range: 72, ,000.00 USD plus bonus

Clearance Requirement: Active DoD Clearance (Required)

Certification Requirement: IAT Level II certification required (or obtainable within 6 months of hire)

Position Overview

We are seeking a motivated Cloud Systems Engineer . This entry-level engineering role focuses on ensuring stability, scalability, and reliability of cloud-based systems supporting mission-critical applications.

The selected candidate will collaborate with senior engineering teams to support cloud platforms, assist with system integration activities, and maintain distributed virtual environments operating within secure enterprise networks.

Key Responsibilities

• Support stability, sustainability, and performance of enterprise cloud-based infrastructure and software systems
• Assist in system integration, verification, validation, and operational support activities
• Monitor and maintain distributed virtual machine environments across cloud platforms
• Implement proactive engineering mechanisms to maintain system health and availability
• Perform functional analysis, system evaluations, and technical trade studies
• Troubleshoot system performance, configuration, and operational issues
• Develop and maintain technical documentation, procedures, and runbooks
• Collaborate with engineering teams to improve automation and operational efficiency
• Ensure compliance with DoD cybersecurity standards and operational requirements
• Participate in continuous learning and technical development initiatives

Required Qualifications

• Bachelor's degree in computer science, Information Technology, Systems Engineering, or related field
• 1–2 year of experience in cloud systems, IT infrastructure, or systems engineering
• Active DoD Security Clearance (required at time of hire)
• Basic knowledge of cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform
• Understanding of Windows or Linux operating systems
• Knowledge of networking fundamentals and virtualization concepts
• Strong analytical and problem-solving skills
• Ability to work effectively in a team-oriented DoD environment
• U.S. Citizenship required

Certification Requirements

• DoD IAT Level II Certification (Security+ CE or equivalent)
• Minimum one cloud certification within 6 months of hire, such as:
• AWS Certified Cloud Practitioner / Solutions Architect Associate
• Microsoft Azure Fundamentals / Azure Administrator
• Google Associate Cloud Engineer

Preferred Qualifications

• Internship or academic experience supporting cloud or infrastructure environments
• Exposure to VMware, Hyper-V, or virtualized environments
• Basic scripting experience (PowerShell, Python, or Bash)
• Familiarity with automation or Infrastructure-as-Code concepts
• Experience supporting Federal or DoD programs

WHO WE ARE

Strand Research is a biotechnology startup dedicated to developing and optimizing novel molecules for consumer applications, with a primary focus on hair. Positioned at the crossroads of science and beauty, our mission is to address the most significant challenges in hair care faced by consumers today. We are committed to innovation driven by rigorous data and relentless pursuit of efficacy, creating solutions that will set new industry standards and redefine what is possible in hair care. Our lab is based in Kendall Square and we have secured substantial funding, providing us with several years of runway to bring groundbreaking ingredients to market.

We are at a stage of rapid growth, and looking for results-driven, high octane, resourceful individuals who thrive in a fast-paced, high intensity environment.

THE OPPORTUNITY

We're looking to hire an experienced Formulation Chemist / Technician to join the R&D Formulations team. In this role, you will be responsible for developing a wide variety of haircare formulations incorporating our proprietary ingredients. Experience with personal care or cosmetics formulation is required.

This individual will:

• Support the development of high-performance haircare formulations in accordance with project briefs and technical guidance
• Perform formulation, testing, and documentation activities while ensuring adherence to project timelines and milestones
• Contribute to scale-up efforts by preparing samples, capturing process parameters, and supporting pilot-scale or manufacturing trials
• Support formulation handoff to Product Development or external manufacturing partners through clear documentation and sample preparation.
• Follow good laboratory practices while maintaining detailed and accurate records of samples, analyses, ingredients, and results, demonstrating traceability and repeatability through organized documentation and reporting.
• Create and maintain product ingredient lists, formulation documents and final specifications for finished formulations.
• Calibrate, organize, and order equipment and ingredients as needed to perform project and investigatory tasks.
• Interface with external ingredient suppliers for sampling, ordering and maintaining technical records and inventory of raw materials.
• Stay apprised of beauty and wellness market trends, as well as formulation techniques, ingredients, and regulations to inform new product formulation and development

WHO YOU ARE

• You are an experienced personal care formulator with at least 1-2 years of industry experience in a hands-on role in the personal care industry. Knowledge of surfactant and emulsion systems is a must.
• B.S. or higher in cosmetic science or related fields is required.
• You have a strong understanding of the beauty and wellness customer and a proven ability to translate consumer needs into novel products.
• You have a solid working knowledge of industry ingredients and processing methodologies and formulation best practices.
• You are an independent problem solver with a passion for creating products that people love, consistently thinking out of the box and taking the initiative to take the next step without instruction.
• You have strong project management and organizational skills, with an ability to create structure in ambiguous situations. You can balance multiple projects at once and prioritize tasks based on project needs.
• You are a hard worker with a high level of accountability. You hold yourself to high standards but also expect those around you to ask well..
• You believe good enough never really is good enough. You want to always improve, both personally and professionally.
• You are adaptable and a team player, willing to go the extra mile and jump in on ad hoc tasks to support the overall company growth.

ADDITIONAL INFORMATION

• This position is hiring for an immediate start
• This position is in-office 5 days a week in our Cambridge, Massachusetts office

We are currently looking for a Medical Laboratory Scientist to join our team. This is an exciting opportunity to join a company with a reputation for exceptional service and patient care.

POSITION SUMMARY/RESPONSIBILITIES Performs procedures for testing or analysis on specimens submitted to the laboratory.

EDUCATION Bachelor's or Master's degree from an accredited college or university in medical technology, clinical laboratory, chemical, physical, or biological science is required

OR

High school graduate or equivalent AND successfully completed military training of 50 or more weeks and served as a medical laboratory specialist.

LICENSURE/CERTIFICATION Certification by the American Society for Clinical Pathology Board of Certification (ASCP-BOC) or American Medical Technologists (AMT) is required.

WHY SHOULD YOU APPLY?

• Growth opportunities
• Yearly pay increase (based on performance)
• Affordable benefits package
• We're ranked as a Level I Trauma Center

#cbsr

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Our Claim Specialists are committed to helping our customers through the claims process while providing Remarkable® service. This includes:

• Investigating, evaluating, negotiating, and settling claims
• Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
• Handling high-volume inbound and outbound calls, tailoring each conversation to the specific merits  and details of the claims being handled, written correspondence and/or various electronic media
• Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
• Supporting our customers through personalized, caring, and simple interactions

Where You'll Work:  This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience.

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Several of our Claims teams are hiring, and you may be considered for multiple opportunities where your skills and qualifications align. 

Some of the areas we hire Claim Specialists for could include any of the following:

• Auto Injury: Handles bodily injury and uninsured/underinsured claims along with property damage claims involving injuries
• Personal Injury/Medical Payments (PIP/MPC): Handles first-party medical coverage for customers injured in an automobile accident
• Special Investigative Unit (SIU): Handles high-volume, complex auto and property claims involving NICB indicators of fraud to determine if specialized investigation is needed
• Auto Property Complex: Handles high-volume, mid-to-high complexity property damage claims, not involving personal injury
• Auto Total Loss: Settles auto claims where a vehicle is deemed a total loss
• Auto Weather Catastrophe: Handles weather-related auto claims
• Property Team: Handles low-severity Home and Renters claims in a team environment. Claims are primarily theft-related as well as minor weather and other types of property losses
• Boat, Commercial, Farm/Ranch Unit (BCFR): Handles commercial and boat claims
• Fire Property Stewardship: Handles property claims involving both weather-related events and non-weather-related incidents

Preferred:

• Bachelor's degree in a related field is preferred or equivalent work experience
• Experience as a Claim Specialist in the insurance industry, specifically in auto and/or property claims, including the following:
  
  • Proficiency in using CCC, Xactimate, XactContents, and other estimating/evaluation software tools
  • Strong knowledge of auto and/or property insurance policies, coverage and claim handling practices
  • Familiarity with state or local regulations and compliance requirements
  • Proven ability to assess damages, estimate repair costs, and negotiate settlements

Competitive candidates also demonstrate the following:

• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
• Proven effective empathy and de-escalation skills to handle difficult/emotional conversations with a customer-minded focus
• Detail-oriented with strong organizational and analytical skills
• Strong critical thinking and decision-making skills
• Ability to multi-task across technical platforms
• Accountability
• Resourcefulness

Additional Details:

• Employees must successfully complete all required training, including applicable proficiency and licensing exam(s) and background checks required of various state(s).
• State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary ranges $59,059 - $81,988 annually 
  • Starting salary will be based on skills, background, and experience
  • High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!