Jobs in Union City, CA

Clinical Systems Analyst – Cardiology Imaging / CVIS

• Position Type: Full-time Employment (FTE) – Direct Hire
• Number of Openings: 1
• Start Date: ASAP
• Salary Range: $123,000 – $163,000
• On-site Requirements: 2-3 days on-site per month – highly prefer candidates local to the Bay Area or within reasonable driving distance

Position Summary:

• Our client is seeking a Senior Clinical Systems Analyst to support cardiovascular imaging systems and workflows within a highly collaborative clinical and technical environment.
• This role will focus on the design, implementation, and optimization of cardiovascular imaging applications and PACS systems, ensuring seamless integration with enterprise systems and clinical workflows. The analyst will work closely with cardiologists, radiologists, clinical staff, and IT teams to support mission-critical systems that directly impact patient care and diagnostic decision-making.
• The ideal candidate will bring strong experience supporting cardiology imaging environments, PACS platforms, and healthcare interoperability standards such as DICOM and HL7, along with the ability to lead complex system enhancements, upgrades, and optimization initiatives.
• Current Cardiology / CVIS imaging systems: Phillips ISCV, iECG, and Xper
• Key Responsibilities:
• Provide Tier 2 application support for cardiovascular imaging and clinical systems, including participation in 24/7 on-call rotation as needed
• Support and optimize cardiology imaging workflows and PACS systems
• Ensure proper integration and interoperability between imaging systems and enterprise applications using standards such as DICOM and HL7
• Collaborate with cardiologists, interventional radiologists, IT teams, and vendors to implement system enhancements and workflow improvements
• Lead or support software upgrades, system implementations, and new functionality deployments
• Troubleshoot and resolve complex application issues and system performance concerns
• Identify opportunities for system optimization, stability improvements, and workflow efficiencies
• Maintain detailed technical documentation, workflow diagrams, and project documentation
• Mentor junior analysts and provide guidance on application support and troubleshooting
• Coordinate with cross-functional teams including Infrastructure, Integration, Reporting, and Help Desk
• Lead or facilitate technical and operational meetings related to system improvements and project initiatives

Position Qualifications:

• 5+ years of healthcare IT systems analyst experience
• Experience supporting clinical applications in a healthcare environment
• Experience with cardiovascular imaging systems or PACS platforms
• Experience supporting system integrations using DICOM and HL7 standards
• Experience supporting complex healthcare workflows and clinical systems
• Bachelor’s Degree is required
• Current Cardiology / CVIS imaging systems: Phillips ISCV, iECG, and Xper – experience with these would be a bonus, but not required
• Experience supporting Epic environments or Epic-integrated systems – preferred, not required
• Experience with major Epic implementations or upgrades – preferred, not required
• Experience working with cardiology or radiology imaging workflows – preferred, not required

SENIOR STATISTICAL PROGRAMMER

Contract: 12+ MONTHS RENEWABLE (FSP)

Location: Remote US, Pacific hours required

*Please note we are specifically looking for candidates who have late phase oncology experience working for small to mid-size companies*

3rd party companies can kindly ignore.

SUMMARY:

A clinical-stage biotech company in the Bay area is in need of a Senior Statistical Programmer to support the team on a long-term basis. This organization is dedicated to the development of oncological therapeutics. With a growing pipeline the workload is picking up, and the Programming team needs more support.

This consultant must have strong tenure and experience in late-phase oncology clinical trials, preferably solid tumor. The best individual will thrive in a fast-paced environment, be willing to wear multiple hats and have excellent communication skills. They will be a part of a very experienced team and must be able to work well both independently and with the rest of the team with a high degree of independence and decision making.

QUALIFICATIONS & REQUIREMENTS:

• 10-15+ years of statistical programming experience (small-mid sized sponsor company experience is required)
• Late-phase Oncology experience is required; preferable to have solid tumor experience and understanding of RECIST criteria
• Able to independently develop SAS programs and specifications (SDTM, ADaM), for use in study or other analyses
• Experience with data integration used for clinical summaries and/or creation and quality control of statistical submission components to regulatory agencies
• Experience creating and maintaining listings, tabulations, graphical summaries, and formal statistical estimates and tests.
• Excellent understanding and review of CRFs/CRF specs, protocols, etc.

Senior Andrologist (California CLS Required) – Fertility Clinic

Job Summary

The Senior Andrologist is responsible for performing and overseeing advanced andrology and reproductive laboratory procedures within a fertility clinic setting. This role supports male fertility evaluation, endocrine testing, and assisted reproductive technologies (ART) by performing semen analyses, sperm preparation, and hormone testing while ensuring compliance with California laboratory regulations.

The Senior Andrologist also supervises andrology laboratory operations, maintains quality control standards, and collaborates closely with reproductive endocrinologists, embryologists, and clinical staff to support patient care.

Key Responsibilities

Andrology Laboratory Testing

• Perform diagnostic semen analysis according to WHO guidelines and laboratory protocols.
• Conduct advanced sperm function testing including:
• Morphology assessment
• Motility and vitality analysis
• Sperm concentration and total motile count
• DNA fragmentation testing when applicable
• Prepare sperm samples for assisted reproductive technologies (ART) including:
• Intrauterine Insemination (IUI)
• In Vitro Fertilization (IVF)
• Intracytoplasmic Sperm Injection (ICSI)
• Process surgical sperm retrieval samples including TESA, PESA, and micro-TESE.

Endocrinology & Hormone Testing

• Perform and oversee reproductive endocrinology testing related to fertility diagnostics.
• Operate immunoassay analyzers including Roche Cobas e411 for hormone testing (e.g., FSH, LH, Estradiol, Progesterone, AMH, Testosterone, hCG, Prolactin).
• Perform linearity verification and calibration verification (CALVER) as required by laboratory validation protocols.
• Conduct and document CAP Proficiency Testing (PT) in compliance with CLIA and CDPH regulations.
• Troubleshoot analyzer performance issues and perform corrective actions as needed.
• Perform routine and scheduled instrument maintenance, calibration checks, and functional verification of the analyzer.
• Monitor assay performance and maintain quality documentation for regulatory inspections.

Sperm Banking & Cryopreservation

• Perform sperm cryopreservation and thawing procedures for fertility preservation and donor banking.
• Maintain specimen tracking and chain-of-custody documentation.
• Ensure compliance with CAP, CLIA, FDA tissue regulations, and California Department of Public Health (CDPH) requirements.

Laboratory Operations & Quality Management

• Maintain compliance with California Clinical Laboratory licensing regulations.
• Implement and maintain laboratory quality assurance and quality control programs.
• Perform method validation, verification, and instrument performance checks.
• Assist with preparation for CAP, CLIA, and CDPH laboratory inspections.
• Maintain laboratory documentation, standard operating procedures (SOPs), and regulatory records.

Leadership & Training

• Supervise and train andrology and laboratory technologists.
• Ensure staff competency and continuing education compliance.
• Assist in development and updates of laboratory SOPs.
• Participate in laboratory audits and regulatory readiness activities.

Clinical Collaboration

• Work closely with reproductive endocrinologists, urologists, embryologists, and nursing staff.
• Provide consultation regarding male fertility testing, sperm preparation methods, and endocrine laboratory results.
• Participate in multidisciplinary patient case discussions and treatment planning.

Required Qualifications

Education

• Bachelor’s degree or higher in Clinical Laboratory Science, Biology, Biochemistry, or related field.

Licensure

• Active California Clinical Laboratory Scientist (CLS) License issued by the California Department of Public Health (CDPH).

Experience

• 5+ years of laboratory experience, preferably in fertility, andrology, or reproductive medicine laboratories.
• Experience performing semen analysis, sperm preparation for ART, and hormone immunoassay testing.
• Experience operating and troubleshooting Roche Cobas e411 or similar immunoassay analyzers.

Preferred Qualifications

• Experience working in IVF or assisted reproductive technology laboratories.
• Familiarity with CAP accreditation standards, CLIA requirements, and CDPH regulations.
• Experience with instrument validation, proficiency testing programs, and regulatory inspections.

Key Skills

• Advanced knowledge of male fertility diagnostics and semen analysis techniques
• Expertise in ART sperm preparation methods
• Strong knowledge of endocrinology testing and immunoassay instrumentation
• Ability to troubleshoot laboratory instruments and perform technical maintenance
• Thorough understanding of CAP, CLIA, and CDPH regulatory compliance
• Strong attention to detail and laboratory documentation practices
• Effective leadership and communication skills

Work Environment

• Fertility clinic laboratory setting
• Handling of human reproductive specimens and biological materials
• May require early morning, weekend, or on-call work depending on clinical schedules

Epic Cupid Analyst

• Location: Palo Alto, CA
• Position Type: Full-time Employment (FTE) – Direct Hire
• Number of Openings: 1
• Start Date: ASAP
• Salary Range: 115 – 150K
• On-site Requirements: 1-2 days on-site per month – Candidates must be within reasonable driving distance to Palo Alto, CA
• Interview Process: 1st: Phone Screen w/ HR -- 2nd: Interview w/ Hiring Manager -- 3rd: Team Interview

Position Summary:

• Our client is seeking an Epic Cupid Analyst to join their clinical applications team supporting cardiovascular workflows and systems. This analyst will work alongside a team of three other analysts and support ongoing system upgrades, new site implementations, and Cupid enhancements, including expansion of non-invasive cardiology workflows and supply integrations.
• This role supports the health system’s Epic environment by designing, building, testing, and optimizing applications that help deliver high-quality, efficient, and safe patient care. The analyst will also collaborate with operational stakeholders and IT teams to resolve issues, implement enhancements, and maintain system performance.
• Key Responsibilities:
• Provide Tier 2 support for Epic Cupid application incidents escalated from the help desk
• Monitor production systems and troubleshoot application issues
• Support Epic Cupid configuration, build, and optimization efforts
• Lead small to medium complexity upgrades, enhancements, and workflow improvements
• Modify system tables and master files under guidance of senior analysts when necessary
• Collaborate with cross-functional IT teams including Infrastructure, Integration, Reporting, and Service Desk
• Participate in design, build, testing, and implementation of new functionality
• Assist with documentation of workflows, system changes, and testing procedures
• Act as a liaison between technical teams and operational stakeholders to resolve issues
• Mentor junior team members and assist with troubleshooting and knowledge sharing
• Participate in on-call support rotations as required
• Current Team & Project Work
• Join a team of three Epic analysts supporting cardiovascular systems
• Upcoming initiatives include:
• Epic upgrades
• Implementation of new clinical sites
• Expansion of non-invasive Cupid workflows
• Enhancements related to cardiology supplies and integrations

Position Qualifications:

• Epic Cupid Certification (Required)
• 2+ years of experience supporting healthcare applications
• Experience supporting Epic clinical modules within a healthcare environment
• Ability to support application build, upgrades, and troubleshooting
• Strong analytical and problem-solving skills
• Ability to collaborate with technical teams and clinical stakeholders
• Bachelor’s Degree is required

OVERVIEW:

Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US,seeks an accomplished Bilingual Call Center Representative (Healthcare | Remote After Training).”

** LOCATION: Remote 11050 Olson Drive Suite 100, Rancho Cordova, CA, 95670| (Candidate must reside within 25 miles of Rancho Cordova, CA.)

** DURATION: 6 Months +

** WORK SCHEDULE: 09:00 am – 06:00 pm PST

** TRAINING: 4-5 Weeks

** START DATE: Apr 06, 2026

Pay Rate: $20.25/hr. W2

Note:

• Initial Training will be ONSITE, after training, they will work remotely until TBD.
• Work schedule is 9-6pm PST.
• Bilingual fluency in English and one of these commonly spoken languages: Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese and Armenian.

ESSENTIAL JOB DUTIES:

• A Customer Service Specialist shall assist and educate Medi-Cal beneficiaries by selecting a managed health care plan.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

QUALIFICATIONS / REQUIREMENTS:

• Education: At least HS diploma / GED
• One year of experience in the field or related area.
• High School diploma, GED, or equivalent certification.
• Computer literacy with the ability to quickly learn new software programs.
• Demonstrated ability to follow procedures and meet quality and production standards set for the position or equivalent.
• Excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to successfully execute many complex tasks simultaneously.
• Ability to work as a team member, as well as independently; and computer literacy with the ability to quickly learn new software programs.
• Preferred qualifications include experience in a health or human services field dealing with the public in a call center environment.

NOTE: Candidates that are offered a position are required to pass pre-employment background screenings.

I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Recruiter Name: Lalit Malgotra

Title: Professional Recruiter

Phone: 925-297-6323

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished EPIC Cadence Applications Analyst.

_______________________________________________

NOTE- THIS IS 100% REMOTE ROLE & ONLY W2 CANDIDATES/NO C2C/1099

*** Candidate must be authorized to work in USA without requiring sponsorship ***

Position: EPIC Cadence Applications Analyst (Job Id - # 3236547)

Location: Los Angeles CA 90024 (100% REMOTE)

Duration: 12 months + Strong Possibility of Extension

____________________________________________________

• Under the direction of an Application Manager, the Application Analyst performs troubleshooting, maintenance, and optimization of existing software applications.
• They design, build, test, and support new applications and modules within their portfolio and/or service line. The Analyst must achieve in-depth knowledge of the software application and operational workflows, as well as understand the policies, procedures and constraints of the clinical or business operation supported by the application.
• The Analyst works with business owners, vendors, and other ISS team members to evaluate and recommend solutions to complex problems and requests.
• Analyst will be focused on Decision Tree build for onboarding specialties to our centralized Patient Call Center, build related to implementing new requests, optimization of current workflows, Nova upgrade notes, input as needed for integration projects across the health system, and assisting with high-priority break-fix tickets.

Required Experience:

• Cadence Certification with a minimum of 5 years’ experience required.
• Cadence Decision Tree experience
• Break-fix problem investigation and resolution
• Nova (Epic Upgrade) notes
• New DEP Cadence Build
• Referrals and Referral Order build is highly preferred

________________________________________________________

Bhupesh Khurana

Lead Technical Recruiter

Email –

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished HR Generalist.

____________________________________________

NOTE- THIS IS LARGELY REMOTE ROLE & ONLY W2 CANDIDATES/NO C2C/1099

*** Candidate must be authorized to work in USA without requiring sponsorship ***

Position: HR Generalist (Job id – 3230438)

Location: San Francisco CA (95% Remote/5% onsite a few times a year)

Duration: 6 Months + Strong Possibility of Extension

_____________________________________________________

HR Generalist experience (i.e. experience working on the lifecycle of an employee, e.g., onboarding, managing payroll, employment issues, offboarding, etc.), Academic/University experience.

Job Function Summary:

• Involves recommending, developing, implementing, administering, coordinating, and / or evaluating Academic Personnel policies, labor contracts, statutes, programs, and procedures covering one or more of the following: academic recruitment, appointment, and advancement; compensation and salary administration; welfare programs; visa procurement; benefits; payroll; training and development; academic personnel misconduct; equity; labor and employee relations issues governing represented academic personnel.
• Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions.
• As a seasoned experienced professional with a comprehensive understanding of university campus, and unit academic practices, policies, and procedures, resolves moderate to complex academic personnel-related issues affecting a broad range of academic titles in imaginative and practical ways.
• The individual will be the primary academic contact for a set of client departments.

___________________________________________________

Bhupesh Khurana

Lead Technical Recruiter

Email –

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws

Required Skills & Experience

Bachelor's degree in business administration or equivalent experience

Basic understanding of construction jobsite workflows and discipline-specific roles (Electrical, Mechanical, etc.)

Proficiency in Microsoft Excel (formulas, pivot tables, data validation) and Power BI (dashboards, reporting)

Strong attention to detail and ability to cross-reference timekeeping data with project documentation

Excellent communication skills to coordinate between field teams and back-office billing departments

Prior experience in labor tracking, project coordination, or administrative support in a construction environment

Data analytics background for interpreting labor trends and optimizing reporting

Familiarity with construction labor billing processes and scope coding systems as well as a strong knowledge of Project Controls, Estimating & experience adhering to budgets

Willingness to travel to other projects up to 20% of time

Job Description

Insight Global is seeking a detail-oriented Project Coordinator to join our dynamic EPC project team. This role involves resource tracking and management, data analysis for strategic decision making and optimizing processes for successful execution of large scale capital projects. Success in this role requires a commitment to precision, collaboration, and alignment with mission-driven goals.

What You’ll Do

Collaborate with stakeholders across disciplines (e.g., Electrical, CSA, Mechanical, and I&C) to ensure accurate and timely submission of daily timekeeping logs for labor resources; proactively address discrepancies and implement tools to maintain compliance and data quality

Verify timekeeping data for accurate allocation to project scopes, ensuring alignment with labor invoicing requirements and contractual obligations; conduct audits to identify and resolve billing variances, supporting financial accuracy

Populate and maintain weekly labor hour reports, incorporating tracking, project burn rates, and variance analysis; provide insights on trends and recommendations for optimizations to enhance resource efficiency and cost control

Perform data analysis on project metrics to identify trends, efficiencies, and areas of improvement; generate reports to support decision-making

Help develop and implement standards, best practices, and standard operating procedures (SOPs) for projects; conduct reviews to refine processes and enhance efficiency

Build and implement downstream workflows to enhance operational efficiencies; collaborate with teams to streamline processes, reduce redundancies, and integrate tools for automation and better resource flow

Manage and implement document workflows, including version control, archiving, and distribution; ensure all records (e.g., contracts, reports, and compliance documents) are accurate, up-to-date, and compliant with internal policies and standards

Capital Markets Associate

Location: San Francisco, Palo Alto Silicon Valley & Los Angeles

Practice Group: Capital Markets / Securities

Firm Type: Top-Tier AmLaw / Global Law Firm

Position Overview

We are seeking a highly motivated Capital Markets Associate (2–5 PQE) to join our San Francisco office. The associate will work with emerging growth companies, public companies, investment banks, and private equity sponsors on a broad range of equity and debt capital markets transactions.

This role offers the opportunity to work on high-profile transactions in the technology and life sciences sectors, often involving venture-backed companies and major investment banks.

Key Responsibilities

Required Qualifications

• JD from a top law school.
• Admission to the California Bar (or eligibility to waive in).
• 2–6 years of experience in capital markets or securities at a major law firm.
• Experience working on IPO and public securities offerings.
• Strong understanding of U.S. securities laws and regulations.

Preferred Experience

• Experience representing technology or venture-backed companies.
• Familiarity with venture capital and growth-stage financing ecosystems in Silicon Valley.
• Experience advising investment banks such as Goldman Sachs, Morgan Stanley, or JPMorgan Chase.

Key Skills

• Excellent drafting and negotiation skills.
• Ability to manage multiple deals simultaneously.
• Strong analytical and commercial judgment.
• Client-facing communication skills.

How to apply: If this role is of interest please feel free to contact me directly at

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.

Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About This Role:

Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.

What You’ll Be Working On:

• Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
• On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
• Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
• Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
• Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.
• Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
• Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).

What You’ll Bring to the Team:

• Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
• Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments.
• Version Control: Proficiency with Git for code management and collaboration.
• Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
• Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
• Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
• Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations.
• HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).

Bonus Points:

• Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator.
• Cloud Expertise: Deep understanding of specific cloud platforms and services.
• Automation Skills: Experience with automation tools and scripting languages.
• Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions.
• Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues.
• Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology.

Benefits:

• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit; $300 per pay period

Compensation:

Compensation will be paid between $125,000 and $151,000 + Bonus. Restricted Stock Units are included in all offers. Salary will be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.