Jobs in Tysons Virginia

No time off during training period.

+ The training timeframe for UW_EQ_02_2026 is from 4/13 - 5/1 (No Time Off). 

• Title: Real Estate Lending – Specialist / Mortgage Underwriter
• Start Date: 4/13/2026
• Schedule Type: Hybrid with the expectation to report onsite a minimum of 2 days per week (Ensuring to meet company Hybrid Guidelines)
  • Hybrid expectations change April 2026 to a minimum of 3 days per week onsite however 2 days per week will be required until the anticipated change in policy
• Shift (Time): 8:00am – 4:30pm (local time)
• Overtime: Overtime will be available when there is a business need

Job Description:

• Per the Business Unit: Applicants must have UW experience. Experience in Equity Underwriting would be beneficial as well, but this can be trained if they have UW experience.

Job Description:

• Extensive Mortgage Underwriting or Loan Processing experience. Analyze loans to make a valid recommendation.
• True underwriting experience, calculating income and/or VA SAR ability. 
• Ability to do a manual underwrite 
• The system pulls red flags to deny loans; ex. Credit, income liabilities etc. they get about 300-400 per day. This team would manage that specific case load, identify which ones have the potential to clear and pass it along to a higher-level UW.
• Review collected documentation against company, NCUA, USPAP and all other relevant industry loan acceptance guidelines
• Review contracts related to real estate, such as age restrictions, HOAs, etc.
• Work closely and collaborate with loan originator and processor to ensure all appropriate data is obtained
• Collaborate with Mortgage leadership and participate in mentoring sessions for Mortgage Processors, Mortgage Closers, and Mortgage Loan Officers
• Maintain current knowledge of all company mortgage products and any changes to guidelines by company, investor, or government agencies that impact the processing of mortgage loan products

Additional Skills & Qualifications:

·       Must have at least 1 year of Mortgage Underwriting experience

·       Knowledgeable of the Mortgage Industry

·       Familiar with agency guidelines i.e. Fannie, Freddie, VA

·       Ability to quickly adjust

·       Quick decision making

·       Comfortable with conditions, especially DU conditions

·       Familiar with/ability to calculate income

·       Experience reviewing CBR's

·       Experience in a production-based environment

Top Skills Details:

Conventional, FHA, VA, desktop underwriter/processing experience (certifications are preferred, not required)

Work environment:

Hybrid Remote

#eastpriority26

#priorityeast

This is a Contract to Hire position based out of Vienna, VA.

The pay range for this position is $22.02 - $39.93/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Vienna,VA.

This position is anticipated to close on Mar 20, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at .

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Salary Range Minimum

60,170

Salary Range Maximum

100,100

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy’s standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy’s fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.

What You Will Do

• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
• Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency
• Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
• Manage selling support, including the stockroom, signing, equipment, and merchandising
• Support other operational areas such as OMNI, Style, and Asset Protection
• Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
• Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
• Work a flexible retail schedule, including days, evenings, holidays, and weekends
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• In addition to the essential duties mentioned above, other duties may be assigned

Skills You Will Need

Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team

Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor

Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency

Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies

Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising

Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection

Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent

Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues

Communication Skills: Consistently clear and effective communicator, writer, and presenter

Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices

Who You Are

• Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
• Candidates with a High School diploma or equivalent are encouraged to apply.
• 3-5 years of management experience in retail
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
• Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
• May involve reaching above eye level
• Requires close vision, color vision, depth perception, and focus adjustment
• Able to work a flexible schedule based on department and company needs

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

STORE MANAGER, LIFESTYLE

WHO YOU ARE:

Our leaders at Michael Kors are stylish, fashion forward, driven, multi-tasking individuals who knows how to keep their team focused and inspired. Success starts with being an entrepreneur, a true shopkeeper mentality. We encourage an innovative workplace to creatively drive your business by being a hands-on leader! As a Store Manager, you will develop a dynamic team that is focused on the client experience and building lasting relationships, while strategically driving the business through proactive planning, innovation, and execution.

WHAT YOU’LL DO:

• Empower, develop, motivate, and work alongside team to drive results through delivering an elevated customer experience
• Recruit, hire, and retain best in class talent
• Deliver operational excellence in all store processes
• Develop and execute strategic business plan while driving incremental sales utilizing cross functional partners and marketing opportunities
• Create foot traffic through community involvement and hosting events
• Build a client book through establishing client relationships to drive additional traffic and create client engagement
• Drive Omni channel sales by utilizing all available tools and technology

YOU’LL NEED TO HAVE:

• 2+ years of Store Manager experience at a specialty retailer

WE’D LOVE TO SEE:

• An entrepreneur with the ability to drive results; adaptable, problem solver, and strategic
• Well connected with the ability to engage; a true brand ambassador
• Customer service obsessed; ability to sell with a passion for styling and love for fashion
• Strong in performance management and team development
• Technologically savvy individual with an entrepreneurial spirit

THE BENEFITS

• Cross-Brand Discount
• Clothing allotment
• Competitive paid time off
• Internal mobility across Versace, Jimmy Choo and Michael Kors
• Exclusive Employee Sales
• Paid Parental Leave
• 401k Match

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at .

JOOLA is redefining the culture of pickleball — from professional play to everyday lifestyle. We’re seeking a Video Producer who can do it all: shoot, light, capture sound, and edit dynamic content that inspires players and fans at every level.

This hybrid role is perfect for a hands-on creative who thrives in a fast-paced environment. You’ll be a key player on the content team and will shoot content from high-energy sports footage to product and scripted and narrative-driven global campaigns, and be able to edit content at any of these levels when necessary. If you’re passionate about telling stories through video and want to help shape the voice of the fastest-growing sport in the world, this is your opportunity.

Responsibilities:

• Pre-Production & Planning: Work with brand, creative, marketing and design teams to help conceptualize shoots, scout locations, plan gear and logistics, and prepare production setups.
• Videography: Operate cameras in sports, lifestyle, and narrative settings; set up and manage lighting; capture high-quality audio and b-roll.
• Editing & Post-Production: Edit raw footage into polished content for web, social, TV, and campaigns. Incorporate music, sound design, graphics, and color correction to create compelling stories.
• All-in-One Execution: Be a reliable source who can handle end-to-end production needs when necessary — from shoot day setup to final delivery.
• Collaboration: Work closely with the content, brand, and marketing teams to ensure all videos align with JOOLA’s voice and creative vision.
• Innovation: Bring fresh creative ideas, experiment with styles, and stay up to date with video trends and production tools.

Qualifications:

• Production Skills: Strong experience shooting video (sports and narrative), lighting setups, and recording quality sound.
• Editing Expertise: Proficiency in Adobe Premiere Pro or Final Cut Pro X, After Effects, and other editing software. Familiarity with color grading, audio mixing, and motion graphics is a plus.
• Technical Knowledge: Understanding of cameras, lenses, lighting kits, audio equipment, and media management workflows.
• Creative Storytelling: Ability to turn raw footage into cohesive, engaging narratives that resonate with audiences.
• Portfolio: A reel or portfolio demonstrating a range of videography and editing work across sports, lifestyle, and/or branded content.
• Soft Skills: Self-starter with strong organization, communication, and problem-solving skills. Comfortable working in a fast-paced, “wear-many-hats” environment.

About JOOLA:

JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network.

MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories.

At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities.

In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world.

Job Details:

We are excited to announce an open Key Holder position for our MANGO Montgomery Mall store located in Bethesda, Maryland!

Key Responsibilities:

Guarantee the best customer experience within the store providing all the support that customers might need. To achieve this, it will be key to possess good product and fashion knowledge, positive attitude and the will to make customers feel at home.

Ensure that the standards of the shopfloor are spotless: product well replenished and that the store clean, tidy and merchandised in an attractive way in order to maximize sales and offer the experience that our customers deserve. In terms of security standards, either in fitting rooms, stockrooms, shopfloor, or cash desk, they must be adhered to.

While working at the cash desk, Key Holder are expected to process all register transactions in a smooth, efficient, and accurate way to ensure that the last part of the experience in the store is enjoyable and satisfactory for the customer while ensuring that all the policies and procedures are followed strictly.

When working in the stockrooms, Key Holder are expected to participate in all objectives related with operations of the back areas including: delivery, replenishment, transfers in & out, maintenance of the standards of the stockroom, inventories and keeping the area clean, tidy and organized.

Key Holder Responsibilities:

• Open and close the store, ensuring all security procedures are followed.
• Handle cash management responsibilities, including deposits and safe counts.
• Lead by example in customer service, sales, and store operations, fostering a positive and productive work environment.
• Act as the Manager on Duty (MOD), taking charge of store operations, team support, and customer experience during assigned shifts.
• Drive personal sales performance while actively contributing to team selling and overall store goals.

Requirements:

• Preferred 1+ years prior work experience in a retail sales environment
• Customer service oriented
• Independent work ethic, time management skills
• Self-motivated with a desire to achieve results and excel individually, and as a team
• High energy, enthusiastic, passionate, and upbeat attitude
• Fosters genuine connection through compassion, empathy, integrity and building trusting relationships
• Strong communication skills
• Ability to adapt – energy and speed
• Computer skills to operate point of sale system is a plus

What makes us special?

• As a member of the Mango team, you’ll get a 40% discount on all our lines, so that you’ll always be wearing the latest!
• Insurance Benefit: You only pay a % of the value!
• Pet Insurance – Partnering with MetLife, covering up to 90% of veterinary expenses.
• 401(K) Pension Plan
• Holidays + Wellness Days
• Vacation Days
• Commuter Benefits
• Bonus and/or Commission paid monthly
• At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success.
• Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally.

You got it?

We like you

JOOLA is seeking a strategic and performance-driven Senior Copywriter to lead the development of high-impact messaging across our marketing and sales ecosystem. This role will be responsible for crafting compelling copy that drives engagement, conversion, and brand affinity across digital campaigns, product launches, retail activations, and social platforms.

As a key member of the creative team, the Senior Copywriter will partner closely with marketing, design, and product teams to translate business objectives into clear, persuasive, and on-brand storytelling. From headlines that spark curiosity to product descriptions that convert, this role is central to how JOOLA speaks to athletes, fans, and consumers across pickleball, table tennis, and beyond.

Responsibilities:

• Develop and evolve JOOLA’s brand voice and messaging across all consumer touchpoints.
• Lead concept development for campaigns that elevate JOOLA’s position in sport, culture, and lifestyle.
• Write compelling long- and short-form copy for advertising, product launches, retail environments, packaging, and social media.
• Collaborate with creative, product, and digital teams to ensure copy aligns with design intent, campaign strategy, and audience insights.
• Translate complex product features into inspiring, benefit-driven language that resonates with diverse audiences—from elite athletes to first-time players.
• Maintain consistency and tone across global platforms while adapting messaging for local markets when needed.

Qualifications:

• 7+ years of professional copywriting experience, preferably within a consumer brand, sports, or lifestyle category.
• Proven track record of developing copy that drives measurable engagement and sales performance.
• Exceptional storytelling, editing, and presentation skills with a strong grasp of brand tone and nuance.
• Experience writing for omni-channel campaigns including digital advertising, retail, email, social, and video.
• Comfort working in a fast-paced, cross-functional environment with evolving priorities.
• Familiarity with SEO best practices and digital performance metrics a plus.
• Passion for sport, wellness, and active living preferred.

Key Competencies:

• Strategic Thinking: Balances creative expression with business objectives and performance goals.
• Creative Excellence: Crafts fresh, emotionally resonant ideas that stand out across channels.
• Collaboration: Works fluidly with designers, marketers, and product teams to build unified storytelling.
• Adaptability: Shifts tone and style seamlessly between product, brand, and campaign messaging.
• Attention to Detail: Upholds accuracy, clarity, and quality in every word and deliverable.
• Cultural Awareness: Understands and integrates sport, community, and cultural trends into relevant brand narratives.
• Ownership: Takes initiative, meets deadlines, and drives projects from concept to execution with minimal oversight.

About JOOLA:

JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network.

MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories.

At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities.

In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world.

Job Details:

We are excited to announce a Key Holder position for our MANGO Pentagon City store located in Arlington, Virginia!

Key Responsibilities:

Guarantee the best customer experience within the store providing all the support that customers might need. To achieve this, it will be key to possess good product and fashion knowledge, positive attitude and the will to make customers feel at home.

Ensure that the standards of the shopfloor are spotless: product well replenished and that the store clean, tidy and merchandised in an attractive way in order to maximize sales and offer the experience that our customers deserve. In terms of security standards, either in fitting rooms, stockrooms, shopfloor, or cash desk, they must be adhered to.

While working at the cash desk, Key Holder are expected to process all register transactions in a smooth, efficient, and accurate way to ensure that the last part of the experience in the store is enjoyable and satisfactory for the customer while ensuring that all the policies and procedures are followed strictly.

When working in the stockrooms, Key Holder are expected to participate in all objectives related with operations of the back areas including: delivery, replenishment, transfers in & out, maintenance of the standards of the stockroom, inventories and keeping the area clean, tidy and organized.

Key Holder Responsibilities:

• Open and close the store, ensuring all security procedures are followed.
• Handle cash management responsibilities, including deposits and safe counts.
• Lead by example in customer service, sales, and store operations, fostering a positive and productive work environment.
• Act as the Manager on Duty (MOD), taking charge of store operations, team support, and customer experience during assigned shifts.
• Drive personal sales performance while actively contributing to team selling and overall store goals.

Requirements:

• Preferred 1+ years prior work experience in a retail sales environment
• Customer service oriented
• Independent work ethic, time management skills
• Self-motivated with a desire to achieve results and excel individually, and as a team
• High energy, enthusiastic, passionate, and upbeat attitude
• Fosters genuine connection through compassion, empathy, integrity and building trusting relationships
• Strong communication skills
• Ability to adapt – energy and speed
• Computer skills to operate point of sale system is a plus

What makes us special?

• As a member of the Mango team, you’ll get a 40% discount on all our lines, so that you’ll always be wearing the latest!
• Insurance Benefit: You only pay a % of the value!
• Pet Insurance – Partnering with MetLife, covering up to 90% of veterinary expenses.
• 401(K) Pension Plan
• Holidays + Wellness Days
• Vacation Days
• Commuter Benefits
• Bonus and/or Commission paid monthly
• At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success.
• Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally.

You got it?

We like you

With a career at Hudson, you really benefit! We Offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• 401(k) retirement plan with company match
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities

Referral program – refer a friend and earn a bonus

Purpose: The EVP of Duty Paid Retail Operations partners with the Chief Operating Officer and Chief Executive Officer in setting and driving the company's vision and retail operational strategy and operating model. The EVP Retail Operations is accountable for leadership, customer excellence, delivering overall profit & loss targets, operational excellence and overall performance of the Duty Paid retail portfolio

Essential Functions:

• Provides strategic and day-to-day operational leadership and support to Duty Paid retail operations, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met; translates operations strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning
• Creates understanding, acceptance, and adoption of established, enterprise-wide key performance indicators, and ensures broad understanding of actions and behaviors that drive positive KPI results across locations; measures and analyzes revenue streams, offerings, and relationships to optimize business growth while ensuring profitability by optimizing resource utilization in all areas of the business and initiating timely remedial action plans as required
• Establishes an authentic culture and leadership system of coaching, engagement, empathy, trust, and mutual respect; collaborates with People & Culture to plan and implement people development and succession planning initiatives that build bench strength and create clear pathways for retail talent
• Defines and implements operational procedures and organizational policies and programs to drive the company’s operations capabilities to surpass the industry average; assesses and implements improved processes, digital tools and new technologies in collaboration with cross-functional leaders to enhance operational efficiency, customer experience, and profitability
• Works closely with the Business Development team in preparing RFP responses in the areas of sales projections; approves financial projections and business terms on all RFP’s and extensions of existing business while ensuring financial viability and strategic alignment of all new business opportunities
• Sponsors the design and implementation of enterprise-level training and capability building programs across sales, merchandising, customer service, systems, and operational procedures; partners with Operations Services and Learning & Development teams to ensure training initiatives drive measurable business outcomes and align with the company’s service and leadership philosophies.
• Develops and uses personal understanding of the retail industry, its unique trends and challenges, and external influences that affect business outcomes to anticipate and proactively prepare for opportunities and challenges; maintains awareness of competitive landscape and emerging retail trends to inform strategic decisions
• Drives innovation in customer experience, operational processes, and technology adoption to maintain competitive advantage and meet evolving customer expectations; champions continuous improvement initiatives across Retail Operations
• Acts as a visible change leader who models adaptability, resilience, and a growth mindset; drives alignment and confidence during transformation initiatives and champions a culture that embraced continuous improvement.

Reporting Relationship: The EVP Retail Operations reports directly into the Chief Operating Officer

Major Interdependencies: Category Management, Design & Construction, Marketing & Communications, Supply Chain & Logistics, Operations Services, Operations Performance, People & Culture, Business Development, IT, Legal

Minimum Qualifications, Knowledge, Skills, and Work Environment:

Education and Experience: The combination of education and professional experience must exceed 15 years:

• In a senior leadership role: Requires 10 years of progressive leadership experience leading senior-level retail operations teams responsible for developing and executing large scale operational programs
• In a technical role: Requires 10 years of experience developing and delivering operations programs and executing against retail operations plans
• A bachelor’s degree in a program related to the functional area can count for 3 of the fifteen-year requirement
• An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of the fifteen-year requirement
• In the industry: Requires a minimum of 10 years of leadership experience in customer-facing retail operations; experience in retail convenience concepts is preferred

Specialized Training:

• Knowledge of applicable state and federal regulations and statutes

Specialized Skillset/Competencies/Traits:

• Strong financial acumen with proven ability to manage P&L, drive revenue growth, and optimize operational expenses while maintaining quality standards
• Advanced leadership skills necessary to drive organizational results across the entire North America Region
• Exceptional communication and presentation skills with ability to influence and engage stakeholders at all levels
• Requires a demonstrated ability to effectively grow sales and operating profit, while continuously improving customer, team member, and landlord satisfaction
• Requires a successful track record of growing sales and operating profit, while continuously improving customer delight, associate engagement, and landlord satisfaction
• Requires a demonstrated successful track record managing highly visible relationships with both public and private clients and stakeholders (City Councils, airport authorities, developers, landlords, DBEs, Unions, and joint venture partners)
• Proven ability to work effectively with landlords, DBEs, joint venture partners and similarly positioned stakeholders
• Highly advanced business acumen and also has the strategic mindset required to understand the long-term implications of operations management decisions and to advance the organization’s goals
• Demonstrated history of anticipating and balancing the needs of the business with the needs of complex stakeholders, the employee population, and individual circumstances
• Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals; high emotional intelligence with ability to read context, manage ambiguity, and navigate complex stakeholder dynamics with empathy and composure
• Demonstrated experience exhibiting a continuous improvement mindset with the ability to optimize work processes and achieve positive results

Location/Travel:

• Requires extensive travel to airport and retail locations across the US, with a strong preference for the role to be based in either the North America Support Center in Bethesda, MD or East Rutherford, NJ. A regular in-office presence is expected to build relationships and foster collaboration.

Disclaimer:

All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.

Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

THE TEAM

The mission of the Store Management Department is to lead our specialized teams to sell clothes and deliver world-class experiences.

THE OPPORTUNITY

As a member of the Store Management Department, you will lead and motivate the teams responsible for selling clothes, delivering world-class client experiences, and building loyal client relationships. This is a unique opportunity to be part of the team responsible for the flawless execution of Sales, Floor, Business and People Management in order to exceed daily business goals. And, with people at the heart of everything you do, you will support our high-potential people to grow rewarding careers at Aritzia—while enjoying one yourself.

THE ROLE

As the Boutique Lead, you will lead the team to:

• To lead the team to sell clothes, deliver world-class experiences, and build loyal client relationships.
• To create an optimal balance of sales and service by having the right people, in the right place at the right time.
• To seamlessly own or escalate the invisible details across People, Clients, Product, Space, Risk and Operations that enable an exceptional shopping experience
• To manage the day-to-day performance of the retail team in support of the business objectives, enabling progressive career development and an incredible employee experience
• Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience

THE QUALIFICATIONS

The Boutique Lead has:

• A commitment to learn, apply, champion, and enrich Aritzia's Business and People Leadership principles
• The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
• The skills and/or education that are an asset to perform in the role and the commitment to continuously learn and develop oneself and inspire growth in others
• A dedication to quality and investing in results that add value to the business at all times
• A deep understanding and commitment for the industry in which we operate
• A great sense of style, representing Aritzia’s brand, aesthetic and style fundamentals while setting trends and influencing culture

THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

• If applicable in location: A-OK Café – Our world-class café located on-site
• Product Discount – Maybe you’ve heard of our famous product discount? You have now.
• Aritzia Virtual Wellness – Because your health, happiness, and safety matter – 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial.
• Aspirational Workspace – Our boutiques are specially designed to be places of beauty, creativity, and inspiration. From the product to the art to the music pumping through our top-of-the-line sound systems. It’s all part of the Everyday Luxury experience you – and our clients – deserve.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

Overview

The Store Manager leads the overall store business objectives, including the achievement of sales and profitability goals. The store manager will have oversight of all store operations, as well as, recruiting, hiring and development of all team members. This dynamic individual will demonstrate excellent relationship building skills, with both internal and external clients, to establish an exceptional service culture. This individual will serve as a David Yurman brand ambassador, engaging in opportunities that promote the product, vision and inspiration of the brand within the market.

The David Yurman Tysons Store Manager will be accountable for the following key deliverables:

Responsibilities

Achieve and/or Exceed Sales Plan

• Create and execute strategic initiatives to deliver the planned annual sales goals
• Lead, motivate and drive sales professionals to meet their sales goals and exceed the highest expectations for customer service
• Demonstrate sales leadership for associates by taking an active role on the selling floor to participate in clientele development, supervise and coach sales professionals and build local brand/store awareness. While present on the selling floor, the Store Manager will engage clients and endeavor to connect them with sales professionals to assist the clients with their purchases. Any selling activity by the Store Manager should be incidental to the Store Manager’s primary duties and must be kept to a minimum.
• Remain current and knowledgeable of industry trends, to determine strategic opportunities to maximize sales within the market.
• Partner with the Buying & Merchandising team to ensure product assortment is consistent with market needs and sales goals
• Monitor and measure all stores’ performance and provide to Corporate leaders a thorough understanding and reporting of issues, performance results, opportunities, and challenges particular to specific locations of responsibility, along with recommendations and action plans for improvement.

Clientele/Service Management

• Lead a culture focused on client satisfaction including resolution of customer services issues and empowerment of sales and operations associates to satisfy the client
• Ensure associates deliver goals for CRM data capture/clientele rapport building and collaborate on the development of strategic customer retention and acquisition goals
• Execute proactive strategic outreach with the goal of positioning and realizing future sales opportunities and exceeding customer expectations
• Model, coach and hold staff accountable for providing a positive and rewarding client experience in all customer interactions
• Guide store to ensure that client outreach and continued client development is executed on a regular basis with accountability practices in place for all sales professionals.
• Operations
• Deliver controllable expenses on and/or under expense budgets
• Ensure all company policies and procedures are communicated appropriately and followed by all store associates
• Establish a culture of inventory care and management by ensuring all inventory counts/audits is conducted in compliance with company standards.
• Maintain proper care standards for the product to ensure quality saleable condition
• Establish and maintain store opening and closing procedures and create staff work, meal and rest break schedules that ensure appropriate store coverage to meet the needs of the business and are consistent with Company policies and applicable laws.
• Embrace technology to enhance customer experience and create expectation with associates to utilize
• Ensure all security procedures are communicated appropriately and followed by all store associates

Talent Training and Development

• Recruit top candidates for all positions with a focus on hiring talent that embodies the spirit and standards of the David Yurman brand
• Develop and motivate staff through clear communication, goal setting and regular
• coaching opportunities
• Lead succession planning by training and developing store management team
• Manage compliance with all company policies and ensure that all procedures are being followed for required disciplinary action
• Identify training needs and develop growth potential of each staff member

Qualifications

• Searching for an entrepreneurial minded business operator
• Positive leader with strong sales background
• Language skills (Spanish) are a plus
• Well networked into the High Net Worth individual, and the local philanthropy scene
• Client centric leader; exceptional clientele, customer relationship building skills with the ability to lead a luxury service culture
• Work Experience: 5+ years retail sales management experience in a similar role, preferably within a high-end luxury accessories boutique, experience opening a new store preferred but not required
• Brings passion and enthusiasm, strong communication skills (written and verbal) required, with an emphasis on motivating talent to achieve goals
• Ability to manage multiple tasks in a fast-paced environment
• Proven ability to manage high volume and inventory with an emphasis on driving results
• Strong community relations
• Fine Jewelry and or Fine Watch experience preferred, but not required
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.)
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.

Estimated Salary Range: $110,000-$140,000

Base pay is one component of David Yurman’s total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.