Jobs in Tysons Virginia

BBB National Programs

BBB National Programs is where businesses turn to enhance consumer trust and consumers are heard.

National Partner Team (Membership Engagement) Externship - Summer 2026

WHO WE ARE

We are a non-profit organization dedicated to fostering a more accountable and trustworthy marketplace. As the foremost thought leader on industry self-regulation, we are shaping the way that businesses and consumers interact with one another. As the home of U.S. independent industry self-regulation, we are currently operating more than twenty globally recognized programs that have been helping enhance consumer trust in business for more than 50 years. Our programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses, and better experience for consumers. We continue to evolve our work and grow our impact by providing business guidance and fostering best practices in areas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas.

ABOUT THE NATIONAL PARTNER TEAM

The National Partner Team manages relationships with leading corporate brands, national law firms, and industry trade associations that participate in BBB National Programs’ National Partner network. These organizations support and engage with our independent industry self-regulation and dispute resolution programs.

The team works closely with partners to strengthen engagement across programs, identify collaboration opportunities, and communicate the value of participation. Through strategic outreach, communications, and relationship management, the National Partner Team helps expand awareness and impact of BBB National Programs’ work.

YOUR IMPACT

As a Summer Intern supporting the National Partner Team, you will gain hands-on experience in membership management, corporate engagement, and nonprofit partnership strategy. You will contribute to projects designed to enhance National Partner engagement and visibility across BBB National Programs’ self-regulatory and dispute resolution programs. This role offers exposure to partnership management, strategic communications, and collaboration with cross-functional teams including Marketing & Communications.

Essential Duties and Responsibilities

• Support the development of a creative National Partner engagement plan to strengthen participation and program awareness
• Conduct research and analysis of the National Partner roster to identify engagement opportunities and trends
• Collaborate with the Marketing & Communications team to enhance the National Partner newsletter
• Assist with coordinating social media content and targeted outreach that highlights National Partners and promotes engagement
• Draft communications and materials tailored to National Partners
• Research corporate brands, law firms, and trade associations to support outreach and relationship-building efforts
• Participate in team meetings and contribute ideas to strengthen partner engagement initiatives
• Provide general project and administrative support as needed

WHAT YOU WILL BRING

Must have:

• Bachelor’s degree required (or currently pursuing)

Let us know if you have:

• Fortune 500 experience
• Interest in corporate partnerships, membership programs, or nonprofit engagement strategies
• Strong research, writing, and organizational skills
• Willingness to collaborate across programs and provide feedback
• Experience with communications, marketing, or social media initiatives
• Interest in working with corporate brands, law firms, and trade associations

Hours: Flexible

This externship is unpaid, but may be considered eligible for school credit

BBB National Programs is Great Place to Work® Certified and has been named Best Place to Work for Working Daughters.

BBB National Programs is proud to be an equal employment opportunity employer.

Company Description

SSA Engineering (Schwartz Sievers Anoia) is a renowned engineering firm with a legacy of excellence dating back to the 1970s. Our team of LEED-certified engineers and licensed professionals, serving over 22 states, specializes in designing innovative and efficient systems for a variety of building types, including office spaces, residential buildings, mixed-use facilities, data centers, hospitality venues, and retail spaces. With decades of experience, SSA is committed to delivering top-quality projects on time and within budget. Clients value our expertise in areas such as base building designs, building renovations, mission-critical facilities, and analytical studies like feasibility and cost analysis.

Role Description

The Plumbing Engineer will provide engineering design, evaluation and planning of plumbing systems. The Engineer will have the opportunity to work on projects in a variety of market sectors, with primary focus on residential and commercial. The ideal candidate is detail-oriented, collaborative and committed to delivering high-quality work and excellent client service.

Responsibilities

• Develop systems design calculations and selection of equipment for multifamily and commercial projects
• Develop plumbing construction documents using Revit MEP
• Build and coordinate plumbing BIM models as part of a multidisciplinary team
• Set up and manage Revit MEP projects using company templates
• Create, modify, and maintain Revit MEP families
• Manage project files including posting models, coordinating updates, managing links, and maintaining version control
• Be responsible for code compliance research
• Participate in coordination meetings with internal teams and external project partners
• Prepare and generate reports as required

Qualifications and Experience

• Bachelor’s Degree in Mechanical Engineering or a related field
• Minimum 5 years of plumbing design experience in multifamily and commercial building projects
• PE or ability to obtain a PE is considered a plus
• LEED certification or experience is considered a plus
• Strong understanding of plumbing design principles and industry standards
• Experience developing and managing Revit MEP models
• Proficient with Revit and AutoCAD
• Strong written and verbal communication skills
• Proficiency in Revit, Autocad and MS Office
• Knowledge of codes, standards and design guidelines
• Strong organizational skills and attention to detail

Benefits

• Competitive salary
• Comprehensive benefits package
• 401(k) retirement plan
• Supportive and collaborative work environment
• Opportunities for professional growth and advancement

If you’re a skilled plumbing engineer who thrives in a collaborative environment and wants to work on exciting residential and commercial projects, we’d love to hear from you!

Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high-stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets.

The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations.

This is a unique opportunity for an experienced organization leader that is an entrepreneurial, highly driven, demonstrated meteorology expert with a well-rounded skill set and breadth of operational and administrative experience, thick skin, highly confident, and self-motivated professional whose responsibilities extend beyond those of traditional meteorologists.

This job is in the United States, with strong focus on leadership and business-building in the Northeast US. A qualified candidate will reside in the United States (ideally in the Northeast US) and be intimately familiar with, operationally (and demonstrably) experienced with an extensive range weather conditions, including tropical cyclones, flood events, storm surge, hail, thunderstorms, downbursts, squall lines, blizzards, snow, ice, tornadoes, extreme temperatures, and alike, as well as a deep understanding of North America and global weather patterns and have a working familiarity with global geography, customs, and culture. This job will require frequent interaction and collaboration with experts in other professions.

The candidate must be a team leader and have a proven track record of performing high-quality work with little supervision, “taking the bull by the horns”, effectively launching and growing business initiatives, leading team members, producing and maintaining accurate budgets, and be able to communicate confidently and effectively in critical situations.

Required Qualifications

• Bachelor’s degree in Meteorology or Atmospheric Science (physics/calculus‑based program preferred). Advanced study in business (MBA, leadership, management certificate) is a strong plus.
• An active Certified Consulting Meteorologist (CCM) designation from the American Meteorological Society.
• 10+ years of operational meteorology with demonstrated growth in scope and leadership.
• 3+ years leading, managing, and mentoring team members.
• Significant operational experience in at least five (5) of the following domains:
• Tropical Cyclones (including accompanying severe weather, such as tornadoes and flooding/storm surge)
• Severe Thunderstorms (Hail/Wind/Tornadoes)
• Non-Convective Windstorms
• Mountain Meteorology
• Energy Meteorology (including Renewable Energy)
• Wildfire Weather
• Winter Weather (Snow/Ice)
• Heavy Rainfall and/or Flooding
• Marine Meteorology
• Aviation Meteorology
• Air Quality Meteorology
• Exceptional technical writing skills with a record of high‑quality scientific reports/publications
• Driver’s License (only for positions that require travel)

Preferred Qualifications

• Residency in the Northeast United States

• Prior forensic meteorology experience, investigative research, and/or authored publications pertaining to weather events impacting to the insurance industry, such as severe convective storms, tropical cyclones, flooding/rainfall, or similar.
  
  

Some of the Benefits We Have Include

J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team’s needs.

• Our flexible work environment allows employees to work remotely, when needed
• Flexible Time Off policy
• Medical, Dental, and Vision Insurance
• 401k Match
• Commuter Benefit

A reasonable estimate of the salary range for this role is $125,000 - $145,000 per year. Any offered salary range is based on a wide array of factors including but not limited to skillset, experience, training, location, the scope of the role, management responsibility, etc.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

By submitting your application, you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein. California residents can click here to learn more about the personal information we collect and here to learn about additional privacy rights that may be available.

Please explore what we’re all about at and Job Accommodations

We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal!

J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you are an individual with a disability and would like to request for a reasonable accommodation, please email and include “Applicant Accommodation” within the subject line with your request and contact information.

All your information will be kept confidential according to EEO guidelines.

Navy Mutual is seeking an experienced and strategic Business Architect to help define and drive the future of our organization. This is a senior leadership role responsible for establishing and executing the business architecture vision across the enterprise—ensuring our strategies, operations, and investments are aligned to deliver exceptional, long‑term value to our members.

This role sits at the intersection of business strategy, technology, and organizational design. You will partner closely with executive leadership to translate enterprise strategy into actionable roadmaps, modernize business capabilities, and enable customer‑centric transformation in a highly mission‑driven environment.

Why This Role Matters

As Business Architect, you will:

• Serve as a trusted advisor to senior leaders, shaping strategies that directly influence Navy Mutual’s future
• Drive architectural consistency and governance across business and technology domains
• Lead modernization and transformation efforts that improve operational effectiveness, customer experience, and long‑term performance
• Build and mentor a high‑performing team of Business Unit Analysts
• Ensure investments, initiatives, and technology decisions align to enterprise capabilities and value streams

Key Responsibilities

Leadership & Talent Development

• Lead, manage, develop, and mentor Business Unit Analysts
• Oversee performance management, scheduling, and talent development to meet departmental objectives
• Provide input into hiring, development, and succession planning

Business Architecture & Organizational Design

• Develop, maintain, and evolve Navy Mutual’s business architecture framework, including:
• Capability maps
• Business processes
• Organizational and value stream alignment
• Translate enterprise strategy into clear, actionable business and technology roadmaps
• Serve as a subject‑matter expert in business architecture frameworks and methodologies
• Create and maintain architecture artifacts that support decision‑making, transformation, and execution

Strategic Alignment & Transformation

• Partner with executive leadership to assess capability maturity, market trends, and architectural implications
• Support enterprise transformation and modernization initiatives
• Ensure alignment across business models, customer journeys, and organizational capabilities
• Promote architectural consistency and reuse of shared services and standards

Stakeholder Engagement

• Act as a trusted partner to senior business and IT leaders
• Facilitate cross‑functional workshops and strategy sessions to define future‑state architectures and priorities
• Influence alignment and decision‑making across diverse stakeholder groups

Governance & Standards

• Establish, maintain, and enforce business architecture standards and best practices
• Apply business modeling techniques to deliver repeatable, value‑focused outputs
• Provide architectural oversight for initiatives to ensure alignment with enterprise roadmaps

Capability Development & Innovation

• Evaluate current business capabilities to identify gaps, inefficiencies, and opportunities
• Collaborate with Finance, Operations, EDS, IT, and Portfolio Management to guide investment decisions
• Influence initiative prioritization based on capability roadmaps and strategic value
• Assess ideas, projects, and emerging technologies for alignment and business impact
• Serve as a liaison between business partners, IT, and system vendors to optimize spend and outcomes
• Stay informed on industry trends and represent Navy Mutual in relevant forums or working groups

Required Qualifications

• Bachelor’s degree required
• 10+ years of experience in business architecture, enterprise architecture, or strategic consulting
• 5+ years of leadership experience
• 10+ years of Life Insurance and Annuity industry experience
• Proven success leading enterprise transformation and modernization initiatives
• Deep expertise in:
• Business capability modeling
• Business process modeling
• Organizational design and mapping
• Information and knowledge mapping
• Strong experience translating strategy into executable roadmaps
• Experience with portfolio planning, business cases, and performance measurement
• Exceptional communication and executive presence
• Ability to influence and collaborate across business and technology teams
• Comfort operating in fast‑paced, change‑driven, and agile environments
• Awareness of emerging trends in digital business, customer experience, and enterprise transformation

Title

Sr. Principal Operations Research Analyst

Belong. Connect. Grow. with KBR!

KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national security.

Why Join Us?

• Innovative Projects: KBR’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
• Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
• Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.

Key Responsibilities

KBR is seeking a Sr. Principal Operations Research Analyst to join a multi-disciplinary team consisting of operational military and intelligence subject matter experts (SMEs), operations research analysts, modelers, and software engineers who conduct modeling, simulation, and analysis (MS&A) of emerging concepts for the Defense Advanced Projects Research Agency (DARPA) using advanced MS&A techniques and tools. The selected candidate will:

• Lead or support the conduct of studies for senior-level military decision makers, technology developers, and acquisition professionals for use in CONOPS development, force structure design, resource allocation, and targeted technology insertion.
• Develop and execute an experiment design approach, identify key metrics for simulation output, analyze results, generate insights and information, and present findings to senior DoD leaders.
• Develop and/or refine an analytic pipeline; interact with third-party software developers to incorporate this analytic pipeline into the modeling & simulation (M&S) tool.
• Conduct pre- and post-simulation analyses as needed.
• Design, develop, implement, and maintain analytic dashboard prototypes for incorporation into the MS&A software suite.
• Be prepared to instantiate platform and system models, model behaviors, and model hierarchies in the designated M&S environment as required.
• Work independently with little direction or guidance except in the most complex of situations.

Work Environment

• Location: On-site
• Travel Requirements: Minimal 0-20%
• Working Hours: Standard

Qualifications

Required:

• Master’s Degree in Operations Research, Applied Mathematics, Data Science, or related STEM discipline with 10 years of relevant experience
• Strong knowledge of simulation analysis and experiment design & analysis techniques
• High level of proficiency in R, MATLAB, Python, JupyterLab and/or Jupyter Notebook
• Basic proficiency in a mission-level combat modeling & simulation framework such as AFSIM or NGTS

Desired

• PhD in Operations Research, Applied Mathematics, Data Science, or related STEM discipline with 15 years of relevant experience
• Deep knowledge of simulation analysis and experiment design & analysis techniques
• High level of proficiency a mission-level combat modeling & simulation framework such as AFSIM or NGTS
• Certified Analytics Professional (CAP) or equivalent certification

Scheduled Weekly Hours

40hrs

Basic Compensation

The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.

Additional Compensation

KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.

Ready to Make a Difference?

If you’re excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together.

KBR Benefits

KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

R2120551

Job Title: Teamcenter SME / Solution Architect

Role Overview

We are seeking a highly experienced Teamcenter Subject Matter Expert / Architect to lead the design, implementation, and optimization of Siemens Teamcenter PLM solutions within the Mining and Energy sectors. The ideal candidate will combine deep technical expertise with industry-specific knowledge to drive digital transformation, streamline engineering workflows, and ensure scalable, sustainable PLM architecture.

Key Responsibilities

• Lead end-to-end Teamcenter solution architecture design, deployment, and integration.
• Collaborate with stakeholders to define PLM strategy, roadmap, and governance frameworks.
• Customize Teamcenter modules to align with Mining/Energy industry requirements (asset lifecycle, compliance, safety, sustainability).
• Provide technical leadership during implementation, ensuring best practices in configuration, data migration, and system performance.
• Conduct workshops, training, and knowledge transfer for engineering and IT teams.
• Partner with cross-functional teams to integrate Teamcenter with ERP, CAD, and other enterprise systems.
• Stay updated on PLM trends, Siemens advancements, and industry regulations to advise on continuous improvement.

Required Skills & Experience

• 10+ years of experience in PLM solutions, with at least 5 years in Teamcenter architecture/SME roles.
• Proven track record in Mining, Energy, Oil & Gas, or Utilities sectors.
• Strong expertise in Teamcenter modules (Workflow, BOM, Change Management, Requirements, Manufacturing).
• Hands-on experience with CAD/CAE integrations (NX, CATIA, SolidWorks, etc.).
• Knowledge of ERP integration (SAP, Oracle) and enterprise IT landscapes.
• Excellent communication, stakeholder management, and leadership skills.
• Ability to translate business needs into scalable technical solutions.

Preferred Qualifications

• Siemens Teamcenter certifications.
• Experience with cloud-based PLM deployments (AWS, Azure).
• Familiarity with digital twin, IoT, and Industry 4.0 applications in Mining/Energy.

Responsibilities:

· Perform failure analysis of materials/hardware to determine the root cause of failure and identify failure modes.

· Perform materials analysis and characterization.

· Perform weld joint analysis.

· Perform materials testing per industry standard specifications and internal requirements.

· Perform inspection of printed wiring board for defects and anomalies.

· Use analytical tools and equipment to inspect and analyze parts, materials, and flight hardware.

Basic Qualifications for Systems Engineer - Integration and Test:

· Bachelor's degree in Materials Engineering. Bachelor’s degree is Physics with some background in materials is acceptable.

· Knowledge and experience with lab equipment, such as, scanning electron microscope, optical microscope, spectroscopy, x-ray equipment.

Preferred Qualifications for Systems Engineer - Integration and Test:

· Familiarity with materials, such as, aluminum, titanium, steel.

· Familiarity with processes, such as, rolling, forging, heat treatment, welding, corrosion.

· Familiarity with industry standard documents, e.g., ASTM, ASM, NASA, MIL.

**Federal Project - Applicant must be a United States Citizen**

Baer is looking for Platform Developer for a 12 months Federal Project located in Herndon, VA.

Title: Platform Developer

Location: Hybrid - Herndon, VA (Mon-Thur)

Duration: 12 months

Rate: All-inclusive

Alignment: W2 or C2C

Role Overview

We are looking for a skilled AI Platform Developer with experience in building and supporting AI/ML solutions. The ideal candidate should have strong programming skills, hands-on experience with machine learning frameworks, and experience deploying AI models in cloud environments.

Key Responsibilities

• Develop, test, and deploy machine learning and deep learning models.
• Build and maintain scalable AI platform components and pipelines.
• Perform data acquisition, preprocessing, feature engineering, and analysis.
• Collaborate with data scientists and engineering teams to integrate AI solutions into applications.
• Support model deployment, monitoring, and optimization using MLOps best practices.
• Work with large datasets using big data tools and distributed systems.

Required Qualifications

• 5+ years of experience in building and supporting AI/ML solutions
• Strong programming skills in Python (knowledge of R, Java, or C++ is a plus).
• Good understanding of Machine Learning and Deep Learning, including supervised, unsupervised, and reinforcement learning techniques.
• Hands-on experience with TensorFlow, PyTorch, Keras, and scikit-learn.
• Experience with data processing, SQL and NoSQL databases.
• Familiarity with Apache Spark and large-scale data processing.
• Solid foundation in mathematics and statistics (linear algebra, probability, calculus).

Company Overview:

Baer provides best-in-class engagement experiences for our consultants. Our job requirements are carefully vetted and are typically associated with pivotal programs offering tremendous opportunities to expand your skills leveraging the latest solutions.

Baer is an equal opportunity employer including disability/veteran.

ALL OPEN JOBS

The Manager, Inforce Policyholder Services leads policy-level servicing and contract administration across the Association’s life insurance and annuity products. This role is responsible for ensuring accurate, timely, compliant, and risk‑controlled execution of policy changes, disbursements, and complex servicing transactions, while fostering a strong service culture and driving operational excellence.

This is a highly visible leadership role in a regulated environment, ideal for a seasoned insurance operations leader who combines technical expertise with people leadership, process discipline, and a commitment to exceptional member service.

What You’ll Do

Under the direction of the Director of Operations, you will:

Leadership & Team Management

• Lead and support a team of inforce servicing professionals, including senior specialists and annuity-focused roles
• Provide daily coaching, performance feedback, and development support to ensure high-quality, compliant outcomes
• Manage workload allocation, PTO requests, timecards, performance evaluations, and corrective actions as needed
• Foster a culture of accountability, compliance, documentation excellence, and member-focused service

Policy Servicing & Disbursements

• Oversee all policy change requests, including beneficiary and ownership changes, assignments, contract updates, and corrections
• Manage regulated, high-impact servicing functions, including POA processing, policy conversions, 1035 exchanges, illustrations, loan and cash value inquiries, and statement generation
• Ensure accurate and compliant processing of all outgoing financial transactions, including disbursements, policy loans, partial withdrawals, and full surrenders
• Oversee tax-related transactions and corrections, coordinating closely with Finance to ensure accurate IRS reporting

Compliance, Risk & Controls

• Ensure adherence to insurance regulations, internal controls, and Association policies
• Maintain audit-ready documentation and support internal and external audits
• Implement and monitor fraud prevention controls related to policy changes and disbursement activity
• Manage research and resolution of accounting items generated through servicing or disbursement activity

Operations & Continuous Improvement

• Track daily production metrics, KPIs, KRIs, and SLAs; provide reporting and insights to leadership
• Identify operational gaps, process improvements, and system enhancement needs
• Develop, maintain, and enhance clear operating procedures and documentation
• Serve as a subject-matter expert on policy administration, disbursements, and contract servicing

Collaboration & Industry Engagement

• Partner across Operations, Finance, Sales, and Compliance to resolve complex, escalated cases
• Handle escalated member inquiries promptly, professionally, and in alignment with escalation protocols
• Stay informed on industry regulations, best practices, and emerging trends through trade groups and forums

What We’re Looking For

Required Qualifications

• Bachelor’s degree in Business or related field and 3+ years of life insurance policy administration experience
• OR
• 7+ years of direct life insurance policy administration experience
• Minimum 3 years of experience directly managing staff, including coaching, performance management, and corrective action
• Deep knowledge of life insurance and annuity contracts, disbursements, taxation, and servicing requirements
• Strong analytical, organizational, and documentation skills
• Sound judgment and strong understanding of compliance in a regulated environment
• Ability to manage competing priorities with exceptional attention to detail
• Advanced working knowledge of Microsoft Excel

Preferred Qualifications

• Industry designations such as FLMI, ACS, PCS, or CLU
• Experience with budget management
• Demonstrated ability to analyze, summarize, and clearly communicate complex insurance topics and data

nTech Workforce has an immediate 23203 Junior Customer Service Representative III

Terms of Employment

• W2 Contract, 12 Months
• This role is full time onsite reporting at 1068 N Front ST, Baltimore, MD.
• Work Schedule: 08:00 am- 05:00 pm

Overview

• Our client is seeking (4) Junior Customer Service Representatives who are responsible for providing advanced customer service and support to customers of a company.

Responsibilities:

• Handling complex or escalated customer inquiries, issues, and requests via phone, email, or chat.
• Providing in-depth information about products or services, including detailed explanations of features, pricing, and specifications.
• Processing complex orders, returns, and exchanges accurately and efficiently.
• Resolving escalated customer complaints or issues in a timely and effective manner.
• Acting as a point of contact for other customer service representatives for guidance and support.
• Mentoring and training junior customer service representatives.
• Maintaining accurate and detailed records of customer interactions and transactions.
• Analyzing customer feedback and trends to identify areas for improvement.
• Collaborating with other departments, such as sales or marketing, to address customer needs or concerns.
• Keeping up-to-date with product knowledge, industry trends, and company policies.

Required Skills & Experience

• Junior Level experience required.
• Need prior large volume of utility call center experience
• Previous customer service experience/call center experience.
• Handling Inbound and Outbound calls
• Solid understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Strong customer focus.
• Ability to handle difficult or challenging situations with professionalism and empathy.

Benefits Information

• Medical Insurance; Vision Insurance; Dental Insurance
• 401K Retirement Plan (Discretionary Match Offered)
• Ancillary Coverage (Life, AD&D, Short Term / Long Term Disability)
• Employee Referral Bonus
• Bi-Weekly Direct Deposit
• Note: As a contingent worker with nTech, you'll be paid for all approved hours worked; paid time off and paid holidays are not provided.

nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.