Jobs in Tampa

Position: Customer Service Representative

Company: Elections Office

Assigned Work Location: Tampa, FL 33619

Pay Rate: $18/hr.

Hours: Monday to Friday 8:00am – 5:00pm

Top Reasons You Want to Work as a Customer Service Representative for the Elections Office:

• Great team environment
• Medical Benefits
• Dental Insurance
• Vision Insurance
• Short Term Disability
• Long Term Disability
• PTO
• Holiday Pay

Customer Service Representative Responsibilities:

• Process poll worker applications and payroll information
• Handle large volumes of inbound and outbound calls in a timely manner
• Answer questions and provide real-time support using webchat applications
• Follow communication scripts when handling a variety of topics
• Identify poll workers’ needs, clarify information, research issues and provide solutions via emails, phone calls and webchat.
• Troubleshoot basic issues with online training activities
• Keep records of all conversations in our call center database in a comprehensible way
• Other duties as required

What will you need as a Customer Service Representative?

• Two years direct clerical experience or an Associate’s Degree from an accredited two-year degree granting college or university
• Great customer services skills and phone etiquette
• Previous experience in a customer support role
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• General office practices and procedures
• Ability to speak, read and write English
• Ability to follow verbal and written instructions
• Ability to work overtime if required (long days and weekends if necessary)
• Ability to work independently and with others
• Passing score on typing and data entry pretesting