Jobs in Southfield

Customer Resolution Specialist I (multiple openings)

Location: Detroit, MI (Remote after initial onsite training)

Duration: 6+ Months W2 contract role

Pay Rate: $20-22/HR

Shifts: 4 days/week; apprx. hours 9am – 7pm; Flexible schedule

Job Summary

As an entry level professional in Customer Care, the main accountabilities are answering incoming customer phone calls and resolving customer inquiries related to turn-on and disconnection of services, electrical and gas outages, and gas leaks.

Key Accountabilities

• Initiate and respond to customer inquiries related to various products and services.
• Gather and analyze current and historical data from customer records to respond to service requests and inquiries.
• Follow-up with key contacts within Customer Care and other departments to ensure timely resolution of complaints, inquiries and requests.
• Conduct customer business within Michigan Public Service Commission rules and established guidelines.
• Process customer payments per established guidelines.
• Communicate with customers effectively and accurately.

Qualifications:

• High school diploma, or equivalent, with two years of experience in a customer contact professional environment
• OR- Henry Ford College Customer Service Professional Certificate with one year of experience in a customer contact professional environment
• OR- Associate degree, or above, with one year of experience in a customer contact professional environment

Additional requirements:

• Must obtain an evaluation of "recommended" on the clerical and human relations portions of the customer representative tests.
• Must have intermediate oral and written communication skills, including a good speaking voice and solid use of proper business grammar.
• Must demonstrate a working proficiency in relevant computer applications within multiple corporate applications and data management tools and systems.
• Must pass Department of Transportation (DOT) drug & alcohol testing and a satisfactory physical examination.
• Must be flexible to work shifts and extended periods of overtime that may include weekends and holidays.
• Maintain an internet access at a home location with at least 20 mbps

Job Title: Automotive Training and Development Consultant

Duration: 12 Months (Possibility of extension)

Location: Detroit, Michigan

Client is looking for an Automotive Training & Development Consultant located in the Detroit, Michigan area.

This position is responsible for analysis, research, development and delivery of manufacturing processes and technical launch training with on-site support to OEM vehicle assembly plants in the US, Canada and Mexico.

Roles and responsibilities include:

• Provide on-site training and support at each of the OEM vehicle assembly plants
• Instruct and consult plant process and repair personnel to improve their understanding of the vehicle and its highly intricate and interconnected systems and subsystems
• Present and demonstrate efficient and effective methods of diagnosing and correcting vehicle assembly, vehicle electrical systems and sub-system deficiencies
• Conduct root cause analysis to accurately identify the cause(s) of assembly and vehicle deficiencies
• Act as the training liaison between product/manufacturing engineering and general assembly by creating, designing and developing training materials related to vehicle assembly process, electrical harness manufacture, vehicle electrical system architectures and schematics
• Communicate and share lessons learned, developed training materials and information gathered in support of one plant project with remaining plants on a timely basis
• Analyze and identify future training needs for each of the OEM vehicle assembly plants
• Support and participate in plant launch meetings and provide training reports to Raytheon management, the OEM management and OEM launch teams
• Interface with engineering, component suppliers and vendors to validate and develop training materials for the manufacturing process, vehicle and vehicle electrical sub-systems prior to the Start of Regular Production (SORP)
• Research and compile manufacturing processes and technical information to be included in training course materials, such as, but not limited to engineering schematics, work in process service information, engineering documents, engineering math data and manufacturing reports

Required Skills:

• Minimum four years of experience as an automotive instructional designer, training developer, automotive instructor and/or manufacturing instructor
• Demonstrated knowledge of automotive systems from an advanced diagnostics perspective
• Demonstrated knowledge of OEM manufacturing tracking and reporting systems
• Demonstrated knowledge of OEM manufacturing dynamic vehicle testing systems
• Ability to develop professional training materials using pre-launch documents
• Ability to read and interpret a digital multimeter, OEM diagnostic scan tool and other automotive related diagnostic test equipment
• Ability to effectively conduct one-on-one and group presentations Ability to interpret early engineering level electrical schematic diagrams
• Ability to read OEM supplier electrical harness prints
• Strong working knowledge of Microsoft Office
• Extensive travel flexibility. Upward of 75% travel, depending upon launch
• Ability to work independently without supervision
• ASE certifications
• Demonstrated presentation skills delivering process and technical training
• Automotive technical assistance center experience

Required Education:

• Associate's degree or Certificate in Automotive Technology, engineering or other related discipline
• High school diploma with eight years of experience as an automotive instructional designer, training developer, automotive instructor and/or manufacturing instructor may be considered in lieu of an associate’s degree

Google Ads Lead Generation Specialist – Home Services (Remote)

World of Floors is a well established flooring company based in the Detroit Metro area, specializing in Shop-At-Home flooring sales.

We are seeking an experienced Google Ads specialist who understands lead generation marketing for local service businesses.

Our goal is simple: generate qualified in-home flooring estimate requests at a profitable cost per lead.

This is NOT a social media role. This position focuses strictly on high-intent search traffic.

Responsibilities

• Build and manage Google Search campaigns for flooring installation

• Keyword research and expansion

• Negative keyword management

• Bid management and budget optimization

• Conversion tracking setup (calls + form submissions)

• Weekly performance reporting

• Landing page optimization recommendations

Performance Targets

• Maintain cost per lead

• Generate 150+ estimate requests per month

• Maintain strong Quality Scores across campaigns

Requirements

• 3+ years Google Ads experience

• Proven lead generation campaign results

• Experience with call tracking and conversion tracking

• Strong English communication

Compensation

$1,500 – $2,000/month depending on experience.

Please include:

1. Screenshots of campaign performance you have managed
2. Example cost per lead results
3. Description of campaign structure used

Chief Executive Officer – Tier 1 & Tier 2 Automotive Manufacturing – Private Equity Turnaround

Our client is a middle-market automotive manufacturing business with dispersed manufacturing across multiple continents selling into a global network of Tier 1 & Tier 2 and OEMs on a global scale. The business has recently been acquired by a leading private equity sponsor who will professionalize and consolidate operations to drive profitability across all operations.

We are seeking a Chief Executive Officer with demonstrated success building professional organizations, driving product strategies and leading onshore and offshore manufacturing and supply chain operations. You must be a hands on, in the trenches executive capable of building a robust corporate culture with an emphasis on driving significant profitability and revenue growth. This position will require regular travel across Asia and Europe.

This is a unique opportunity to partner with an innovative, rapidly expanding and evolving company in partnership with a highly respected private equity sponsor. An attractive compensation package is offered which includes a compelling equity position.

Are you looking to join a dynamic team that provides its people with the tools to be successful and opportunities to grow?

Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!

Universal Logistics Holdings is a multi-billion-dollar logistics provider. We have been in the industry for over 90 years and are proud of our awards and affiliations with industry leaders. Universal celebrates our employees who have company pride and the drive to succeed. Behind our services, technology, and systems stands a talented team that truly delivers results and drives everything we do. day in the life of an Invoicing Clerk with Universal can look like:

• Auditing bills that go out to customers and comparing information from the BOL against the information entered by the agent
• Ensuring all charges are correct and no information is missing
• Reading specific noted requirements and maintaining company standards for fuel, accessorial, and insurance
• Finalizing invoices and completing the Master Bill process by releasing invoices to print
• Communicating with customers to resolve light billing discrepancies and ensure all loads receive resolution

What do you bring to the table?

• Attention to detail and excellent written and verbal communication skills
• Experience with Excel and MS Office
• Able to work in a fast-paced, high-pressure environment
• Must work independently within an established administrative framework

Why join Universal? We offer...

• Competitive pay with performance reviews
• Major medical, vision, and dental benefits, FSA, HSA, 401k, life insurance, long term disability, and more!
• Paid vacation
• Career development and upward progression
• In-depth, hands-on training

Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 80 years is currently seeking enthusiastic, computer savvy, high-detail individuals for our corporate office in Warren, MI who are looking to begin a career or are ready to take the next step.

We are currently seeking individuals who have open and flexible availability to work Monday - Friday shifts from 3:00 PM-1:00 AM

Job Requirements:

• Excellent attendance and the ability to work the same shift each day
• Superior communication skills including: listening, speaking, reading, writing
• Strong attention to detail and sense of urgency
• Ability for detailed note taking
• Detail Oriented/Accuracy focused
• Willingness to learn
• Experience in LTL, distribution/logistics, transportation or operations is preferred, but not required.
• Organizational and work flow tracking skills

Responsibilities include, but are not limited to:

• Working to reduce the amount of incoming claims
• Reviewing pictures of freight just picked up to ensure safe transit
• Placing notes in the system to aid freight handlers in the safe movement of freight
• Determine the root causes of claims
• Applying new procedures to prevent issues in the future

Salary and Benefits:

• Competitive starting rate
• Medical/dental benefits
• 401(k)
• Paid vacation
• Life Insurance
• Opportunity for advancement

Job Type: Full-time

Pay: $50,000/Year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Monday to Friday
• Night shift

Work Location: In person

Under the supervision of the MTS Manager, MTS Drivers will:

• Drive clients from facilities and homes to the Huron Valley PACE center and scheduled medical appointments.
• Drive clients in well-maintained specially equipped wheelchair-accessible buses or Ford Transit vans.
• Assist clients with on and off-boarding using the electric wheelchair lift when needed.
• Provide clients with safe and timely transit in a clean vehicle.
• Treat clients with compassion and respect.
• Interact professionally and courteously with PACE clients, family members, facility staff, and co-workers.

Job Details

• Part-time positions with a max of 29 hours per week.
• Some weekend and holiday hours are available.
• Schedule flexibility.
• Job training is provided, including CPR and First Aid certification for all employees.
• Valid driver's license.
• High school graduate or equivalent.

Huron Valley Ambulance is a member of Emergent Health Partners

Equal opportunity and affirmative action employer of F/M/Disability/Vets.

Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

• Position: Patient Access Representative II
• Location: Highland Park, IL
• Full-Time (40 hours)
• Hours: Monday-Friday, 10:30am 7pm, Rotating Saturdays 7am 3pm, Rotating Holidays
• Required Travel: No

The Patient Access Representative II is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

Act as an internal/external resource for all customer groups by providing access to healthcare services in accordance with established policies Identify payment sources for all services provided; assist in collecting payments, and triage patients or their representatives for financial counseling Maintain accurate electronic medical records and abide by all internal and governmental/regulatory compliance expectations

Education: High school diploma or equivalent required; college degree preferred Certification: N/A Experience: One-year customer service experience in a healthcare or health insurance related field required Unique or Preferred Skills: Basic knowledge of medical terminology and insurance industry terminology preferred

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) all recognized as Magnet hospitals for nursing excellence. For more information, visit you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

**Job Family:** Buildings

**Req ID:** 484134

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you??

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives.?

**Transform** **the everyday** **with us!** ?

The **Service** **Senior Sales Executive** is committed to supporting our Service Agreements business within our commercial Smart Buildings Automation Controls Service team. Our Sales team supports our Building Automation Operations team whose focus is to perform automation service and maintenance in large commercial buildings such as hospitals, universities, and industrial facilities. Our Sales Executives are ambassadors of quality Siemens technology, products and services, and your expertise and regular interaction with the customers will help them optimize and facilitate a safe, emergency-ready workplace.?

**As a Service** **Senior Sales Executive** **, you will:** ?

+ Achieve new order and profit goals based on your assigned quota for both service projects and service agreements. Focus will be on growing Siemens digital and energy services business within the installed base and new customer market.?

+ Develop and maintain a qualified funnel of opportunities including forecasting expected order intake. Deliver on forecasted results consistently.?

+ Develop a comprehensive understanding of the marketplace, competitor offerings, customers, and decision influencers across the region, segments, and verticals within the region. Keep current on automation, digital, and energy market business and product trends.?

+ Develop a vertical market and account management plan that focuses on strategic growth in energy, automation, and digital services.?

+ Identify new business opportunities to grow in new markets or adjacent segments and develop \"go to market\" strategies to drive business to the end user customer and the standard construction channel.?

+ Act as a consultant to multiple levels of the customer's organization by understanding their challenges and recommending services to ensure their building systems perform as required to achieve business goals.?

+ Attend industry-specific networking events; actively participate in professional organizations such as ASHRAE, I2SL, or MGGBC to build a network of contacts and to represent Siemens in the market.?

+ Consult with the customer and determine budgeting and investment requirements.?

+ Position Siemens as an industry leader among service providers, leveraging Siemens world-class digital service delivery as a key differentiator.?

+ Collaborate with operations and internal teams to deliver excellent customer outcomes.?

+ Work with your internal sales support to enable you to spend more time with your customers.?

+ Collaborate with sales estimators to prepare cost estimates and customer bid packages.?

+ Partner with other sales business teams to plan, target, and acquire new projects and accounts.?

+ Work with operations, finance, legal and other inside and outside resources to obtain the sale.?

+ Actively participate in sales department meetings, workshops, and seminars to stay knowledgeable on current market, business, and product trends.?

+ Expected to spend minimum 50% of time in customer facing activities, performed in person and on customer site.?

+ Expected to spend one to two days in office for team collaboration and strategy development meetings.?

+ Travel overnight ~10% for training and business development as required based on your assigned territory.?

**You will make an impact with these qualifications:** ?

Basic Qualifications:??

+ High School Diploma or state-recognized GED?

+ 3+ years of sales experience in building automation or energy services?

+ Must be able to demonstrate financial expertise to estimate and sell technical solutions and service offerings effectively and independently?

+ On-the-job exposure to account development and strategic sales skills?

+ Verbal and written communication skills in English?

+ Must be able to demonstrate organizational, presentation, and negotiation skills?

+ Experience with Microsoft Office suite?

+ Must be 21 years of age and possess a valid driver's license with limited violations??

+ Legally authorized to work in the United States on a continual and permanent basis without company sponsorship?

Preferred Qualifications:?

+ Bachelor's degree in Business or Engineering?

+ Salesforce CRM?

+ Software, IoT, and networking experience?

+ Experience in developing energy service opportunities taking advantage of local utility incentives and federal incentives?

+ Experience in the life sciences, healthcare, education, data center, and commercial office vertical markets?

+ Experience selling to end users/owners and demonstrated understanding of how to market, position, and sell cloud-based, data-driven service programs such as fault detection and diagnostics to existing and new customers?

**Ready to create your own journey?** ?Join us?today.?

**About Siemens:** ??

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with?purpose?adding real value for customers.???

**Our Commitment to Equity and Inclusion in our Diverse Global Workforce** ?

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #LI-SW1 #Zone2-EREF Hvac controls, building controls, building automation, programming, field technician, heating, ventilation, air conditioning, direct digital control, apogee, desigo, modbus, tridium, Niagara, alerton, controls, commissioning, lonworks, bacnet, ddc, bau, bms, building management, mechanical systems, system integration?

$67,544 115,080

**Organization:** Smart Infrastructure

**Job Type:** Full-time

**Category:** Sales

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:

LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.

HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.

TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Field based position to train and motivate new and tenured Territory Managers to meet and exceed their segment plans by spending 2-3 full days in the TM's territory, coaching and counseling to areas which need development post TM's participation of initial training period and attendance of corporate training.

• Assist new and tenured TM's with business plan (and other) initiatives to ensure progress along their individual developmental path.
• Collaborate with RM's to identify and coach to areas of opportunity.
• Work collaboratively with Regional Managers to onboard and train new TM's in the most effective way possible.
• Assist TM's to execute POA's as well as other marketing and sales initiatives.
• Regularly conduct weekly scheduled field visits with TM's that coach to achieving objectives set by their RM and AD.
• Implement follow-up to coaching visits as appropriate.
• Proactively provide recommendations that align with business strategies within the region.
• Provide verbal and written follow-up and observation reports that highlight and address TM's strengths and areas for improvement or development.
• Summary reports of FSTS field visit serve as template for the standard for FSTS training and teaching.
• Assess territory with regard to history, territory type, existing prescribers, known territory issues or concerns with TM.
• Proactively assess territory metrics and performance trends to identify areas of focus and/or improvement to achieve goals and objectives.
• Identify and promote TM best practices. Assist TM's to identify opportunities to best utilize tools, internal support resources and marketing materials (AC's, PSR's, Speakers, Mailers, Programs and exhibits).
• Develop tailored training and development strategy specific to each TM following assessment of each TM's current business plan including opportunities, expectations, objectives, implementation, and timeframes.
• Educate and reinforce the need for TM's to adopt and apply the ZOLL Selling Skills methodology and understand the sales cycle.
• Help TM's to establish risk, risk stratify, and handle objections by using relevant data in a conversational manner when meeting with physicians.
• May assist with special projects and other initiatives as assigned.
• Develop, lead and manage regional training and development initiatives-. i.e. Deliver Integrity Behavioral Styles Training to field sales.

• Bachelor's degree or equivalent work experience required.
• Two or more years experience working in clinical environment, sales, and/or training and mentoring role required.
• Experience in the medical products industry and working with physicians preferred.
• Clinical knowledge of/experience with ECG interpretation, basic cardiac anatomy and physiology, etc. preferred.

• Must have a history of success in sales.
• Must have dedicated coaching/training experience.
• Excellent facilitation and presentation skills, able to effectively engage small and large scale audiences with diverse backgrounds.
• Must be comfortable calling on physicians in an office or hospital setting.
• Must be self-directed, work autonomously, and follow company SOP's.
• Ability to edit and create Word documents containing graphics, manage spreadsheets, prepare presentations, send and receive e-mail, obtain information from the internet, etc. Computer Applications: Microsoft Word, Excel, PowerPoint, Access, and Outlook and audio-visual equipment.
• Good communication and phone skills, which includes the ability to communicate effectively and professionally at all levels within the organization as well as directly with TM's, RM's, and AD's.
• Ability to prioritize assignments while working on various projects simultaneously.
• Proficient with small and large scale project management experience with the ability to prioritize assignments while working on various projects simultaneously.
• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems and make appropriate judgment calls to insure the correct outcome.
• Computer Skills: Computer Applications: Microsoft Word, Excel, PowerPoint, Access, and Outlook and audio-visual equipment.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.