Jobs in Somerville, MA

Summary: Location: Remote Duration: 6-Month Contract Responsibilities: Independently plan and execute research across digital assets to improve experiences for customers, agents, adjusters, call center reps, and underwriters.

Partner with product, design, IT, and business teams to ensure user-centered design solutions.

Lead complex research initiatives to define and improve insurance digital experiences.

Conduct qualitative and quantitative research (usability testing, surveys, interviews, card sorts).

Develop user personas, journey maps, and actionable insights to influence business decisions.

Communicate findings clearly to stakeholders, including executives.

Collaborate with cross-functional teams to integrate user insights into product strategy.

Requirements: 5 years of UX Research experience in corporate or agile environments.

Bachelor's in Human Factors, HCI, or related field (Master's preferred).

Required Skills: Expertise in qualitative research methods and UX tools (Qualtrics, UserZoom).

Strong analytical, storytelling, and communication skills.

Experience working with cross-functional teams and influencing business decisions.

Proficient in Microsoft Office.

Preferred Skills: Experience in insurance, financial services, or regulated industries.

Familiarity with agile processes, Lean UX, and Design Thinking.

Quantitative research experience.

Commitment to diversity, inclusion, and collaborative work.