Jobs in Saugus

Hybrid Tues, Wed, Thurs onsite in Boston, MA

An American real estate investment trust that owns, develops, and operates wireless and broadcast communications infrastructure in several countries. The organization focuses on long-term value creation and operational excellence across its portfolio.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $60.00 to $70.00/hr. w2

Responsibilities

• Assess third-party vendors for inherent and residual risk across cybersecurity, privacy, compliance, financial stability, and operational resilience.
• Conduct and review vendor due-diligence questionnaires, SOC reports, penetration test results, and other security and compliance documentation.
• Monitor vendor performance and risk posture over time, track remediation plans, and validate corrective actions.
• Collaborate with Procurement, Legal, IT Security, and Business Owners to identify, document, and mitigate third-party risks.
• Maintain the TPRM platform with accurate data, evidence management, workflow tracking, and progress updates.
• Independently manage end-to-end TPRM assessments and reassessments for 30+ vendors per month, including communications, follow-ups, and timely review of questionnaires and artifacts.
• Maintain up-to-date progress notes within the tool for leadership and internal partner visibility.
• Support enhancements to TPRM policies, procedures, risk scoring methodologies, and leadership or regulatory reporting.

Experience Requirements

• Minimum 2 years of TPRM or risk-related experience required; 3 to 5 years of related industry experience preferred.
• Knowledge of the third-party or vendor management lifecycle, related controls, processes, and risk exposure across identification, selection, management, and termination.
• Strong operational risk management experience across identification, assessment, mitigation, prioritization, monitoring, and reporting.
• Understanding of regulatory requirements and expectations related to TPRM.
• Strong organization, planning, and project management skills with the ability to prioritize and meet deadlines.
• Ability to work with cross-functional groups and multiple organizational levels to achieve results.
• Leadership capability to drive and motivate stakeholders to outcomes.

Education Requirements

• Bachelor’s degree or equivalent work experience.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact

Job ID: JN -

Title: Medical Director

Job Type: Full-time

Location: Hybrid 4 days per week in Brighton, MA office; 1 day remote from home

FLSA Status: Exempt

Position Summary

The Medical Director oversees all medical and clinical operations at BMI, Inc., ensuring the highest standards of patient care, regulatory compliance, and innovation. This role is responsible for the organization’s medical management strategy, providing clinical insight in areas such as utilization management, case management, provider network, contracting, pharmacy, and service operations (claims). The Medical Director also collaborates with stakeholders to optimize clinical effectiveness and integrate medical advancements into the organization's healthcare offerings.

Key Responsibilities

Medical Operations & Compliance

• Initiate and oversee the development and execution of an annual plan for medical management, ensuring alignment with the mission and goals of the Plan, financial resources, and government contract requirements with the Department of Defense.
• Establish and execute utilization management policies and work plans with the Plan’s key stakeholders to achieve medical management strategies.
• Establish and implement population health initiatives, including disease management programs, health risk screening, preventive health activities, and specialized case management.
• Ensure compliance with all federal, state, and regulatory requirements, including HIPAA, DHA, and Department of Defense regulations.
• Develop and implement policies to enhance patient safety, improve care quality, and integrate best clinical practices.

Leadership

• Collaborate with Provider Relations to establish, implement, and oversee education and outreach to network providers to align the Plan’s medical management objectives with clinical practice in the network.
• Participate in the Quality of Care Committee.
• Provide strategic leadership in medical policy, care coordination, and quality assurance.
• Manage and lead the clinical team.
• Partner with Human Resources to oversee hiring, training, and performance management of department employees.

Clinical Quality & Management

• Initiate and oversee the development and execution of an annual clinical quality management plan to achieve optimal health outcomes and exceptional service.
• Establish and oversee implementation within USFHP of quantitative outcome measures that meet HEDIS requirements and validate Plan performance.
• Track utilization trends and work with the Plan leadership team to identify outliers that may require focused review.
• Establish and execute utilization management policies with key stakeholders to achieve the medical management strategies for self-insured products.

Pharmacy & Cost Management

• Collaborate with the Chief Pharmacy Officer in developing policies and strategies for the cost-effective delivery of pharmacy benefits.
• Oversee medication management initiatives to improve prescription drug therapy and cost efficiency.

Stakeholder & External Relations

• Participate as the USFHP, Brighton Marine, physician representative in all national forums and workgroups related to medical and quality management for the US Family Health Plan.
• Develop and maintain relationships with key stakeholders, including hospitals, payers, and government agencies.
• Represent BMI in professional and regulatory forums.

Qualifications

Education & Experience

• Doctor of Medicine (MD) degree or Doctor of Osteopathic Medicine (DO) degree.
• Minimum 5 years of experience in clinical leadership, managed care, and healthcare administration.

Licensure & Certifications

• Active and unrestricted medical license.
• Board certification in a relevant medical specialty.

Skills & Competencies

• Strong leadership, strategic planning, and decision-making skills.
• Expertise in medical management, utilization review, and provider engagement.
• Knowledge of healthcare regulations, clinical operations, and patient safety.
• Proficiency in healthcare data analytics and performance measurement tools.
• Ability to develop and implement clinical quality initiatives.
• Commitment to patient-centered care.

Physical Nature of the Job

Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the campus.

Equal Opportunity Employer Statement

Brighton Marine is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law. We strongly encourage applications from veterans and individuals with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Work Authorization

Candidates must be authorized to work in the United States without sponsorship now or in the future.

As a Zuma Sous Chef, you are responsible for supporting the Executive Chef and the Head Chef in all aspects of kitchen operations, including food preparation, menu development, staff supervision, and ensuring exceptional culinary experiences for our guests. You will collaborate closely with the culinary team to maintain high standards of quality, creativity, and efficiency in the kitchen.

Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four venues across North America's most iconic cities: Miami, New York, Las Vegas, and Boston. Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma in proud to be part of the Azumi collection.

Life at Zuma

At Zuma, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:

Honor the Mastery - we celebrate every detail, always striving for perfection – putting pride in everything we do

Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness

Embrace the Energy - we bring passion and positivity to everything we do

Main Duties

Your key responsibilities will include:

• Oversee the day-to-day operations of the kitchen, including food preparation, cooking, and plating, to ensure consistency and adherence to quality standards
• Train and mentor kitchen staff, including line cooks, prep cooks, and other culinary team members, to maintain high levels of skill, productivity, and morale
• Supervise kitchen staff during service periods to ensure smooth and efficient operations, including proper timing of food production and delivery
• Manage inventory levels of food and kitchen supplies, and oversee ordering and receiving of ingredients and products
• Assist in scheduling kitchen staff, managing labor costs, and optimizing staffing levels to meet business demands
• Collaborate with the Executive Chef and Head Chef to develop seasonal menus, special promotions, and culinary events, and participate in menu tastings and evaluations
• Assist in budgeting and cost control measures, including monitoring food costs, portion control, and inventory management

What We Look For

Our ideal candidate embodies our values and the following:

• A genuine love for culinary experiences & a passion for Japanese cuisine
• A natural team player who is at home working in sync with a large team
• Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences
• 2+ years Sous Chef experience or senior culinary position in a high-volume restaurant or hospitality establishment
• Culinary degree or equivalent formal training preferred
• Must hold a valid health and safety certification as required by local regulations
• Ability to work flexible hours, including evenings, weekends, and holidays, as required

Benefits

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.

As part of our team, you’ll enjoy:

• World-Class training, designed to inspire and educate
• Global opportunities, experience hospitality around the globe with our five incredible brands
• Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being.
• Family Meals are shared daily
• Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Staff discount, enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity

We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.

Ready to create some magic? Join us and bring your talent to a team that’s elevating contemporary dining on a global stage.

Company Description

Harbor House Collective is a minority-owned, family-run, vertically integrated marijuana establishment in Massachusetts, involved in the cultivation, manufacturing, and dispensing of premium adult-use cannabis. As one of the state’s premier cannabis companies, HHC is known for its award-winning flower and unwavering commitment to quality, innovation, and authenticity. We are dedicated to producing and delivering the highest quality cannabis in the market.

Role Description

We are seeking a highly skilled Maintenance Technician with strong HVAC expertise to support the day-to-day facility needs of our cultivation, processing, and retail environments. The ideal candidate is a hands-on problem solver with deep knowledge of HVAC systems, as well as experience in electrical, plumbing, and mechanical maintenance. This role is critical to ensuring our environmental systems remain stable, efficient, and compliant—keeping our cannabis production running at the highest level. 

Key Responsibilities:

HVAC & Environmental Systems 

1. Perform installation, preventive maintenance, troubleshooting, and repair of HVAC systems, including RTUs, chillers, dehumidifiers, mini-splits, and air-handling units. 
2. Ensure precise calibration of climate control systems to maintain strict cultivation parameters. 
3. Monitor, adjust, and optimize environmental controls (temperature, humidity, airflow, CO₂) across multiple grow rooms. 
4. Maintain and troubleshoot building management systems (BMS) and cultivation automation platforms. 

General Maintenance 

1. Inspect, maintain, and repair plumbing, electrical, and mechanical systems. 
2. Support cultivation and post-harvest equipment (lights, irrigation, fertigation units, pumps, fans, trimmers, packaging machines). 
3. Track service records, manage equipment lifecycles, and reduce downtime through proactive repairs. 

Compliance & Safety 

1. Follow all state and local regulations related to cannabis facility operations. 
2. Maintain safety standards, keeping all work areas clean, organized, and hazard-free. 
3. Document maintenance activities and inspections in compliance with company SOPs and regulatory requirements. 

Collaboration 

1. Respond promptly to maintenance requests from cultivation, processing, and retail teams. 
2. Work with third-party vendors and contractors for specialized HVAC or equipment repairs. 
3. Communicate issues, updates, and project statuses to management regularly. 

Skills & Qualifications

• 3+ years of commercial or industrial facility maintenance experience, with proven HVAC expertise. 
• Ability to diagnose, repair, and optimize HVAC systems in high-demand, high-humidity environments. 
• Working knowledge of electrical, plumbing, and mechanical systems. 
• Ability to read and interpret blueprints, schematics, and technical manuals. 
• Hands-on, adaptable, and able to work independently under pressure. 
• Must be 21+, pass a background check, and be eligible to work in a licensed cannabis facility. 
• This role offers a starting salary of $80,000–$100,000



Preferred Skills: 

• Direct experience with cannabis cultivation or controlled-environment agriculture. 
• Familiarity with cultivation environmental systems and controls (e.g., Aroya, Innotech). 
• Experience with automation and building management systems (BMS). 
• Basic carpentry, drywall, or general construction skills. 

Location: Boston, MA; New York, NY; or Washington, DC | Hybrid or Remote depending on location

Salary Range: $91,000-$101,300

Schedule: Full-time | Monday-Friday

Job Overview

Our client, a leader in the intellectual property industry, seeks an experienced IP Client Administrator (Patent) to support its growing patent prosecution practice. This role requires exceptional communication, organization, and attention to detail to ensure client satisfaction and operational efficiency. As a key team member, you’ll prepare legal documents, manage patent prosecution dockets, maintain data integrity, and serve as the liaison between clients, attorneys, and firm personnel. You’ll work independently while collaborating across teams to deliver excellent client service.

Qualifications & Skills

• Bachelor’s degree preferred.
• Minimum 3–6 years of patent prosecution experience, ideally in a law firm environment.
• Comprehensive knowledge of domestic patent procedures, terminology, and USPTO filing requirements.
• Strong written and verbal communication skills, with the ability to explain complex information clearly.
• Exceptional organizational skills and attention to detail.
• Demonstrated problem-solving and critical thinking abilities.
• Strong proficiency in Microsoft Office (Word, Excel, Outlook) and IP management software.
• Proven ability to handle multiple priorities and meet deadlines in a fast-paced environment.
• Reliable, punctual, and adaptable to changing priorities.
• Ability to maintain confidentiality and professionalism at all times.

Key Responsibilities

• Build and maintain strong relationships with assigned clients, ensuring efficient communication and support.
• Prepare and file domestic patent prosecution documents and correspondence with the USPTO.
• Manage and organize client dockets in compliance with firm procedures.
• Review and process incoming correspondence, emails, and client instructions.
• Maintain accurate and organized electronic IP files.
• Develop, implement, and update standard operating procedures and client data reference materials.
• Identify opportunities to improve workflow efficiency and client satisfaction.
• Provide training and guidance to internal team members on client-specific processes.
• Collaborate across departments to ensure timely and high-quality deliverables.
• Research and retrieve information using firm databases, the MPEP, and other legal resources.
• Participate in system testing, pilot programs, and process improvement initiatives.
• Support supervisors and firm leadership with special projects as needed.

Apply today!

If you’re a detail-driven professional with a passion for patent prosecution and client service excellence, we’d love to hear from you. Apply today to join a dynamic team that values accuracy, innovation, and growth.

Founded in 1969, JOHNLEONARD, a woman-owned business, is the premier staffing choice in Boston and beyond. We provide Temporary/Contract, Direct Hire, Temp-to-Hire, and Payroll services as part of our comprehensive service offerings. JOHNLEONARD is an equal opportunity employer committed to representation, belonging, and accessibility in the workplace. All applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

THE TEAM

The mission of the Store Management Department is to lead our specialized teams to sell clothes and deliver world-class experiences.

THE OPPORTUNITY

Aritzia is growing and our Store Management Department is growing with it. This is a unique opportunity to be part of the team responsible for flawlessly delivering on Sales, Floor, Business, and People Management to exceed daily business goals, while leading, educating, and developing a high performing and engaged store roster. And, with people at the heart of everything you do, you will support our high-potential people to grow rewarding careers at Aritzia—while enjoying one yourself.

THE ROLE

As the Associate Boutique Manager, you will lead the team to:

• To lead the team to sell clothes, deliver world-class experiences, and build loyal client relationships.
• To create an optimal balance of sales and service by having the right people, in the right place at the right time.
• To seamlessly own or escalate the invisible details across People, Clients, Product, Space, Risk and Operations that enable an exceptional shopping experience
• To manage the day-to-day performance of the retail team in support of the business objectives, enabling progressive career development and an incredible employee experience
• Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience.

THE QUALIFICATIONS

The Associate Boutique Manager has:

• A commitment to learn, apply, champion, and enrich Aritzia's Business and People Leadership principles
• The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
• The skills and/or education that are an asset to perform in the role and the commitment to continuously learn and develop oneself and inspire growth in others
• A dedication to quality and investing in results that add value to the business at all times
• A deep understanding and commitment for the industry in which we operate
• A great sense of style, representing Aritzia’s brand, aesthetic and style fundamentals while setting trends and influencing culture

THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

• Aspirational Workspace – Our boutiques are specially designed to be places of beauty, creativity, and inspiration. From the product to the art to the music pumping through our top-of-the-line sound systems. It’s all part of the Everyday Luxury experience you – and our clients – deserve.
• Product Discount – Maybe you’ve heard of our famous product discount? You have now.
• Aritzia Virtual Wellness – Because your health, happiness, and safety matter – 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

Title: Provider Contracting Specialist

Job Type: Full-time

Location: Hybrid 4 days per week in Brighton, MA office; 1 day remote from home

FLSA Status: Exempt

Position Summary

This role will facilitate, negotiate, and maintain agreements with healthcare providers to build networks in support of Brighton Marine’s health plan. Responsibilities include outreach to institutional, ancillary, and professional providers to discuss contracting to join the Brighton Marine network, negotiating contract terms in accordance with Plan design and regulatory requirements, reviewing data to evaluate impacts, and establishing foundations for long-term network adequacy. This role will also collaborate with various departments and serve as a subject matter expert, participate in internal workgroups, ensure compliance with contracts, and manage standard operating procedures and workflows.

Key Responsibilities

Contract Development and Negotiation

• Supports provider contracting and reimbursement negotiations, offering insights and input based on data and market analysis, as well as implementation oversight.
• Assesses contract language for compliance with organizational standards and regulatory requirements, reviewing revised language with attorneys.
• Evaluates reimbursement inquiries and works with stakeholders to establish competitive reimbursement for both fee-for-service to value-based care models, assessing financial impacts against targets.
• Reviews the performance of providers based on utilization, trends, and quality metrics to inform negotiating priorities.

Provider Recruitment

• Collaborates with internal teams within the organization to identify and address network adequacy through recruitment and contracting.
• Develops and maintains relationships with targeted healthcare providers across various specialties to encourage network participation.
• Creates and refines provider network targets to address network gaps, plan enrollment growth, and to increase access to care.
• Ensures a balanced network composition that is geographically competitive and offers broad access to meet cost, compliance, and organizational objectives.

Administration and Compliance

• Ensures contracts comply with applicable regulations, guidelines, federal program requirements, and actively participates in workgroups and coordination with the broader team.
• Monitors and remains current on legal, compliance, and regulatory trends.
• Proactively coordinates with internal departments to address questions, issues, and activities related to provider contracts.
• Validates final agreements and amendments to ensure accuracy and inclusion of all negotiated changes, and facilitating execution and management of the agreement.

Qualifications

Education & Experience

• Bachelor's Degree in Business Administration, Healthcare Administration, Public Health, or a related field. Master's degree preferred.
• 5 or more years of experience in provider contracting, or a related field.
• Experience in negotiation and relationship building skills, along with an understanding of contractual documents and the ability to effectively communicate terms to providers.
• Knowledge of healthcare or health insurance payor industry (Medicare, Medicaid, Commercial, TRICARE and other payor programs), including legal and regulatory requirements.
• Strong understanding of CPT-4, HCPCS, revenue and ICD coding, medical terminology, claims payment, contract negotiations and problem resolution.

Skills & Competencies

• Strong strategic thinking and decision-making abilities in complex and fast-paced environments.
• Exceptional written and verbal communication skills; ability to effectively interface with internal stakeholders and externally with providers, vendors and other external stakeholders.
• Strong understanding of health care reimbursement methodologies used in healthcare provider contracting, including third party payment methodologies, delegated arrangements and payor networks (PPO, HMO, value-based contracting, etc.).
• Excellent time and project management skills to be able to plan and monitor activities to ensure achievement of organizational goals.
• Strong analytical, problem-solving and critical thinking skills, with the ability to use reason to identify problems, gather data, establish facts, draw valid conclusions and develop suitable recommendations to propose and if necessary, negotiate with the external parties.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Physical Nature of the Job

Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the campus.

Equal Opportunity Employer Statement

Brighton Marine is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law. We strongly encourage applications from veterans and individuals with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Work Authorization

Candidates must be authorized to work in the United States without sponsorship now or in the future.

• Analyze monthly fixed income portfolio asset reports for client accounts
• Submit daily/monthly asset and cash reconciliations for custodian banks
• Monitor cash flows, daily expenses, collateral holdings and income receivables for client portfolios
• Research and report variances and incorrect holdings within accounts and maintained correspondence with banks on any account issues, monitoring futures and options within client portfolios, ensuring swaps reported correctly
• Use Bloomberg to research portfolio discrepancies between the organization and the Bank
  

• B.S. in Finance or Economics
• GPA above 3.0 
• 0-1 years of experience (internships included)
• Strong Excel Skills (v-lookups & pivot-tables)
• Ability to work well in a team
• Demonstrated interest in Investment Operations
• Excellent communication and interpersonal skills 
• Detail-oriented, highly organized, and eager to learn 
  

AI Consultant (Contract)

Remote

Our client is seeking an experienced AI Consultant to help optimize workflows, fix operational bottlenecks, and integrate AI into existing systems. This role is for practitioners who have already delivered AI consulting work for recognized organizations, not for general AI enthusiasts or first-time consultants.

The focus is applied AI as a working layer inside real teams. This consultant will function as a hands-on resource who can assess how teams operate today and implement AI solutions that materially improve speed, quality, and efficiency.

What you will do:

• Evaluate existing workflows and identify where AI can remove friction, redundancy, or manual effort
• Design and implement AI-assisted workflows that operate as day-to-day collaborators, not experiments
• Integrate AI tools into existing platforms such as documentation tools, project management systems, communication tools, or CRMs
• Configure AI to support real workstreams such as research, drafting, summarization, QA, analysis, or decision support
• Establish usage guidelines, guardrails, and documentation so teams can sustain the work after engagement
• Train teams on practical adoption and best practices

What is required:

• Documented experience delivering AI consulting or advisory work for recognized clients
• Proven examples of AI-driven workflow implementations that were used in production environments
• Strong working knowledge of modern AI tools and LLMs, including enterprise copilots and agent-based systems
• Ability to translate business problems into operational AI solutions
• Experience working directly with stakeholders to drive adoption, not just build tools
• Clear communication and documentation skills

This role is not for:

• First-time AI consultants
• Prompt-only specialists without implementation experience
• Candidates without client-facing AI delivery examples

Additional details:

• Remote, contract-based engagement
• Portfolio, case studies, or references required demonstrating prior AI consulting work with established organizations
• Engagements are focused on measurable workflow and operational impact

If you have already led AI consulting engagements and can show how AI improved real workflows for real teams, we want to speak with you.

SUMMARY:

As part of our core values of Winning Together and Striving for Excellence, the National Customer Service & Sales Center (NCSSC) in Westfield, Indiana is creating a new Product Technical Team to provide LEDVANCE Customers, Field Sales, Sales Agents, and Customer Service Representatives, with a single point of contact for comprehensive technical support on all LEDVANCE products and services. The Product Technical Team will provide quality technical support and accurate dissemination of technical information through frequent advanced product training and knowledge sharing. Success of this team will be achievable through employee dedication and commitment to meeting assigned objectives and key performance indicators.

ESSENTIAL DUTIES:

• Provides pre and post sales technical support and expertise on all LEDVANCE products and services via phone and email to the LEDVANCE sales team, sales agents, and directly to the customer.
• Provides technical input into bid proposals, projects, and technical documents within the sales process, and identifies additional sales opportunities with existing customers.
• Collaborates with sales teams to develop and recommend products and services to meet customers' requirements.
• Collaborates with Product Management and Application Engineers to leverage their support and to escalate technical issues.
• Maintains up-to-date and comprehensive knowledge of the organization's and competitor’s products and/or services.
• Maintains product technical knowledge database and documentation.
• Participates in frequent and advanced training sessions and learning opportunities, product launch webinars, and shares product knowledge with colleagues.
• Cross references competitor’s products to nearest acceptable LEDVANCE equivalent.
• Utilizes to track product technical calls and cases.
• Works on problems of moderate to complex scope. Typically, does not refer to established guidelines. Works independently; receives minimal guidance.

EDUCATION AND EXPERIENCE:

• Education: AS plus minimum 5 years relevant experience required. Lighting Certified (LC) or willing to become certified with prior product technical and customer service experience preferred.
• At least 2 years prior call-center experience preferred.
• Lighting knowledge preferred.

ADDITIONAL INFORMATION:

• Position in located in Wilmington MA. In-office requirements are: Tuesday and Wednesday + one additional day.
• Position is not eligible for work sponsorship or relocation.
• Compensation: $50 - $55k