Jobs in Santa Clara Ca Remote

Lead Actuarial Analyst

Are you eager to make a real difference through data and innovation while enjoying flexibility that supports how you work best?

Make an impact at the center of California's workers' compensation system while benefiting from a hybrid schedule that allows you to work remotely 60% of the time. At the WCIRB, we offer the best of both worlds: the freedom to do deep analytical work from home most days, paired with purposeful onsite collaboration (40%) at our modern San Francisco headquarters. It's a structure designed to support focus, autonomy and long‐term professional growth.

Our actuarial and research teams work on a wide range of workers' compensation projects, from medical cost trend analysis and classification research that support advisory pure premium rate changes to innovative studies uncovering emerging drivers of system costs. Recent work has explored topics such as employee tenure, long COVID and the effectiveness of experience rating in promoting workplace safety. Our culture is collaborative and mission‐driven and our benefits are designed to support both wellbeing and career development. Employees also enjoy robust retirement offerings, including both a 401(k) and a pension plan.

The Workers' Compensation Insurance Rating Bureau of California (WCIRB) is California's trusted, objective provider of actuarially based information and research, advisory pure premium rates, and educational services integral to a healthy workers' compensation system. We are a private, nonprofit association representing more than 400 member companies, funded entirely by membership fees and assessment. We employ approximately 175 people, with our headquarters located in downtown San Francisco.

About the Role

We are seeking an experienced Lead Actuarial Analyst who is energized by complex analytical challenges, cross‐functional collaboration and the chance to influence methodologies used statewide. This role is central to the WCIRB's actuarial functions and offers meaningful opportunities for independence, visibility and professional development.

Responsibilities

• Leads the analysis and evaluation of statistical data pertaining to pure premium rates; identifies trends or cost drivers; prepares materials for committees or rate filings to evaluate impact of various cost drivers on pure premium rates.
• Leads actuarial analyses of aggregate data and ratemaking methodologies; recommends adjustments to actuarial ratemaking methodologies to the Vice President, Actuary and Chief Actuary; periodically validates appropriateness of methodologies.
• Provides key deliverables and correspondence with WCIRB members and other customers, such as the insurance department and governmental agencies, on complex data and other technical issues, with minimal or no supervision.
• Represents the Actuarial department and provides subject matter expertise on actuarial data and data collection processes to representatives of other units of the WCIRB on various cross‐functional projects and issues.
• Prepares, reviews, and analyzes various studies of aggregate and classification experience for rate filings and other reports produced by Actuarial Services including those presented to WCIRB Committees and Working Groups.
• Leads the Actuarial team's efforts in collaboration with the IT department on the development and changes to applications used by the Actuarial team and customers to submit, retrieve, and/or analyze data.
• Supervises the development and maintenance of data products and oversees the fulfillment of data requirements pursuant to statutory and regulatory mandates.
• Performs peer reviews of analysts' work.
• Supervises actuarial analysts in various aspects of analyses; oversees progress of projects and guides projects to completion in an accurate and timely manner.

Qualifications

• Educational background (Bachelor's degree or above) in a technical field such as mathematics, actuarial science, applied statistics, or economics.
• Five years of experience as an actuarial analyst in a property/casualty insurance company, rating organization, consulting firm, or a state insurance department.

Required Skills

• Very strong professional communication skills, both verbally and in writing.
• Strong listening and interpersonal skills.
• A high level of ability in the utilization of mathematical techniques for the analysis of statistical information.
• The ability to develop a complete theoretical framework with precisely defined relationships, as necessary in special studies or rate revisions.
• Very strong proficiency in the following three areas with six years' experience preferred: mathematics, applied statistics, and programming (in a language such as VBA, SQL, R, or Python).
• Proficiency in Microsoft Office Suite.
• Associate of the Casualty Actuarial Society (CAS) or at least six CAS exams with extensive related experience.

Benefits

Our employees enjoy a state‐of‐the‐art, energy‐efficient, open work environment that nurtures collaboration and creativity. We go the extra mile to keep our employees happy and healthy and are proud to be recognized as a Plan Sponsor of the Year finalist for our commitment to retirement readiness through strong 401(k) and pension offerings. Some of our perks include:

• Hybrid work environment (40% onsite / 60% remote)
• Medical, dental, and vision benefits
• Commuter benefits
• Competitive PTO program
• 401(k) and pension plan
• Annual incentive plan
• Ten paid company holidays
• Social activities
• Community volunteer involvement

The WCIRB supports actuarial credentialing through paid study time, full coverage of exam fees and materials, and base salary increases for each exam passed.

Equal Opportunity Statement

WCIRB is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. The successful candidate will reside in California and will work from our headquarters in San Francisco at least 40% of the time. We are not able to pay for relocation costs or to sponsor or take over sponsorship of an employment visa at this time.

This is an on-site position; SF Bay Area local candidates only. Relocation assistance is not available for this position.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

About CORE Builders:

CORE Builders is a premier general contractor known for delivering high-quality construction projects with a commitment to excellence, safety, client satisfaction and our Vizion of Success. We specialize in a variety of construction projects, from Rehabilitation projects, Affordable to large-scale developments, and pride ourselves on our innovative approach and collaborative culture.

Position Summary:

The Superintendent is responsible for leading and managing all field activities related to the project. This includes coordination between subcontractors, driving production within the project, update maintain project schedule. Ensure that the entire project is safe and clean and that all work is always performed with high quality. Communicate critical path activities with project team and help create solutions. Operates and the primary point of contact for Union representatives, consultants OSHA, City Inspectors, etc. Experience in K-12 Education is required.

Key Responsibilities:

Construction Activities

• Responsible for leading and managing field activities and subcontractors to ensure compliance with project plans and specifications
• Schedule and conduct inspection walk as required to complete the various project activities
• Identify and communicate with team on site activities that could impact neighborhood relations
• Provide schedule updates to project team and support completion of critical path activities
• Ability to read and interpret project drawings, specifications and scopes of work
• Provide QA/QC support to Assistant Superintendent on managing punch list
• Review shop drawings and submittals for constructability and accuracy

Quality Control and Safety

• Enforce quality control procedures to ensure all work meets CORE Builders' standards and client expectations
• Responsible for following safety protocols including OSHA standards
• Proficient comprehension in municipal building codes and construction practices
• Lead weekly safety walks, document observations and correct issues via Procore
• Verify SWPPP conditions within site are being maintained throughout duration of project

Communication & Documentation

• Communicate construction issues, critical path needs and progress reports to Project Manager
• Able to write concise RFIs within Procore and include any necessary supplemental information
• Provide regular updates to project team on construction progress status, potential critical path issues and project needs
• Upload daily reports and photos into Procore daily
• Utilize emails and distribute follow up correspondence for records
• Participate and create agendas for construction meetings:
• Foreman, Preconstruction, Safety, Mockup, etc.
• Proficient in technology tools including Microsoft office suite (excel, project, outlook), PROCORE and Bluebeam

Financial Management

• Responsible for tracking labor hours associated with T&M work from subcontractors
• Support Project Manager in monitoring budget, review labor and material change orders and identify potential cost overruns
• Identify and implement cost-saving opportunities without compromising quality or safety

Continuous Improvement

• Drive process improvements and innovation in construction methods, materials, and technology
• Analyze project performance data to identify trends and areas for improvement
• Stay current with industry trends, best practices, and regulatory changes, and apply this knowledge to enhance company operations

Interpersonal

• Strong leadership and supervisory skills to drive subcontractors and manage Assistants.
• Serve as a mentor to Assistants and Field Engineers within the company
• Able to diffuse conflicts that arise onsite and promote a safe jobsite
• Contribute to positive workplace embodying CORE Builders Vision Of Success
• Ability to work under pressure to achieve deadlines

Qualifications:

• Required to have minimum of 5 years' experience supporting or running work in a lead capacity
• In-depth knowledge of construction processes, techniques, safety, and best practices
• Strong leadership and team management skills, with the ability to inspire and develop others
• Excellent problem-solving, decision-making, and communication skills
• Proficiency in construction management software and tools (e.g., Procore, Bluebeam, MS Project)
• Strong understanding of safety regulations, quality standards, and financial management
• OSHA 30 certification required (or any certification from the Board of Certified Safety Professionals, such as STSC or CHST); CPR and First Aid/CPR/AED training completion required. If not already certified, Webcor will provide training
• Bi-lingual abilities a plus

Working Conditions:

• The role requires both office and fieldwork, with regular visits to multiple project sites.
• Must be able to work flexible hours, including evenings and weekends, as project demands.
• Travel to various job sites as needed.

Anticipated Starting Pay Range (to commensurate with experience):

$135,000 - $185,000 per year

Benefits:

• Medical, Dental and Vision (100% paid for employee)
• Flexible Spending Accounts
• Retirement
• PTO
• Paid Holidays

Equal Opportunity Employer

CORE Builders is an equal opportunity employer. CORE Builders shall not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity and expression, domestic partner status, pregnancy, disability, citizenship, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law.

CORE Builders does not engage with or utilize recruiting or placement agencies for any recruiting or hiring needs unless directly requested by our Director of Human Resources. CORE Builders employees and hiring managers are not authorized to review or accept resume referrals from any agencies. Any resumes submitted without a direct, specific and written request will be considered unsolicited and the property of CORE Builders. The submittal will not be subject to any contract obligations, including fees.

Do you enjoy managing projects? Are you the go-to person everyone counts on to juggle multiple projects and deadlines? If this sounds like you, read on!

We are looking for a Field Project Manager who can join our Project Management Team in the Bay Area to be responsible managing all aspects of a project to final close out including the responsibilities encompass planning, coordinating, and overseeing labor and all tasks pertinent to successfully implementing the project. This includes developing customer and third-party interface, managing critical dates, maintaining performance quality and budget objectives with the goal of providing utmost customer satisfaction.

The Field Project Manager (PM) will be responsible for multiple projects at any one time. The PM is responsible to respond to on-site issues and maintain continuous status communications to the Project Executive, Salesperson, Customer Service and the Customer. The PM manages communications until the projects are completed.

ABOUT THE COLLECTIVE

We believe the most gratifying workspaces are more than the desks and loveseats that fill them. They are relationships. They are the time and energy spent taking a thread of a thought and weaving it into a full-fledged workplace schematic.

We are The Collective, the go to for furnishing office space. Over three decades, we have grown into the largest Teknion dealer in North America, and our work can be found in hundreds of offices throughout the U.S., Canada, and the Caribbean. The Collective continues to manage long term partnerships with the industry's highest level of service. We are a Teknion Platinum dealer.

POSITION SUMMARY

· Coordinate all project efforts, administrative and technical, to ensure the most efficient and cost-effective execution of assigned projects

· Manage schedules, budgets, staffing, and project set-up with the team, clients and consultants

· Build quotes with the Salesperson for the Customer

· Ensure that defined measures of success on each particular project are communicated to the team

· Provide leadership to the client and team by communicating project objectives, contract scope, terms, and schedule. Define an inclusive process for project execution

· Serve as primary liaison contact with clients to complete projects on schedule, within budget and with maximum client satisfaction

· Evaluate building and site conditions

· Perform physical job walks and field measures for sales estimates

· Field verification of project's readiness to receive products

· Review order status plans and schedule updates

· Verify deliveries

· Punch list walk-thru with installer

QUALIFICATIONS AND SKILLS

· 2-4 years of furniture project management experience

· 4-6 years of office furniture installation experience

· Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Project)

· Ability to handle challenging situations and diffuse tense situations

· Proper English language skills required, bilingual in Spanish a plus

· Valid CA Class C Driver License

· Ability to stand for extended periods of time

· Ability to lift more than fifty pounds

· Hearing and vision capabilities within normal ranges

Full-Time | Youth Sports, Coaching & Program Development

Help Build the Future of Volleyball at Legarza Sports

Legarza Sports is seeing strong and growing demand for volleyball across our camps, after-school classes, and leagues. We have talented coaches, excited families, and proven systems already in place. What we need now is the right leader to help bring it all together.

We're hiring a Volleyball Program Coordinator to work closely with Operations Director, our volleyball expert and mentor, to develop, expand, and eventually help lead our volleyball programming. This role starts hands-on and operational, with significant long-term growth potential for someone who brings leadership, organization, and passion for youth development.

About the Role

This is a hybrid role that combines:

• Daytime PE instruction during the school year
• Volleyball program development and leadership across after-school classes, camps, leagues, and future club programming

You'll begin by learning Legarza's philosophies, systems, and teaching methods while coaching and supporting existing programs. Over time, you'll take on increasing ownership of volleyball curriculum, coach development, scheduling, and long-term program strategy.

This is an ideal opportunity for someone who wants to grow into a leadership role rather than step into a finished one.

What You'll Do

Program Leadership & Development

• Help lead and expand Legarza's volleyball camps, classes, and leagues
• Support the development of a club volleyball program from the ground up
• Improve and evolve volleyball curriculum and training systems
• Assist with coach development, training, and alignment
• Collaborate closely with our Ops Director on vision, execution, and growth strategy

Coaching & Instruction

• Coach after-school volleyball classes, camps, and leagues
• Teach PE programs during the school day
• Deliver engaging, high-energy, developmentally appropriate instruction
• Model strong communication, professionalism, and classroom management

Operations & Growth

• Help coordinate scheduling, staffing, and program logistics
• Support enrollment growth by delivering consistently excellent programs
• Contribute ideas to expand offerings based on demand and community needs

Who We're Looking For

You may be early in your leadership journey — but you're serious about growth.

Required:

• Volleyball playing and/or coaching experience
• Passion for youth development and teaching
• Strong communication and organizational skills
• Willingness to learn, take feedback, and grow into leadership
• High energy, reliability, and professionalism

Preferred (not required):

• Camp, club, and/or team coaching experience
• Experience helping build or scale a sports program
• Interest in long-term career growth in youth sports leadership

If you don't meet every qualification but feel excited about this role, we still encourage you to apply.

Compensation & Growth

• Starting pay: $25–$26/hour
• Clear opportunities for advancement as the volleyball program grows
• Long-term leadership and ownership potential for strong performers
• Compensation scales meaningfully with responsibility, impact, and program success
• Medical, dental, and vision benefits (for eligible employees)
• Paid holidays and vacation

This role begins at an entry-to-mid level while you learn our systems, but offers exceptional long-term upside for the right person who helps successfully build and lead the program over time.

Why Legarza?

• Mission-driven organization focused on leadership, character, and excellence
• Strong demand, proven infrastructure, and room to innovate
• Supportive team culture with high standards
• Real opportunity to grow alongside the company—not wait for a role to open

Learn more about our philosophy and values:

to Help Build Something Special?

Apply today and take the first step toward a long-term leadership role in youth volleyball.

We are seeking an experienced Cloud Platform Engineer with deep expertise in Red Hat OpenShift and strong Linux systems engineering background. This role will be responsible for designing, building, and operating large-scale OpenShift platforms within on-premises datacenter environments.

The ideal candidate will work closely with SRE teams and Program Management to drive the successful implementation, scaling, and operationalization of enterprise-grade OpenShift infrastructure.

Key Responsibilities

1. Platform Engineering

• Design, deploy, and manage enterprise-scale Red Hat OpenShift clusters in on-prem datacenter environments.
• Architect highly available, scalable, and secure OpenShift platforms.
• Implement cluster lifecycle management (installation, upgrades, patching, scaling).
• Configure networking, storage, ingress, and security components for OpenShift.

2. Infrastructure Build & Automation

• Build and automate infrastructure in datacenter environments (compute, storage, networking).
• Integrate OpenShift with virtualization platforms (VMware/other hypervisors as applicable).
• Develop Infrastructure-as-Code (IaC) solutions using tools such as Terraform, Ansible, or similar.
• Implement CI/CD pipelines for platform deployments and updates.

3. Linux Systems Engineering

• Provide deep Linux system administration and troubleshooting support.
• Optimize OS-level configurations for performance, reliability, and security.
• Automate system configuration and compliance management.
• Diagnose and resolve complex kernel, networking, and storage issues.

4. Reliability & Operations

• Partner closely with the SRE team to establish SLOs, SLIs, monitoring, and alerting.
• Drive observability implementation (logging, metrics, tracing).
• Participate in incident management, root cause analysis (RCA), and remediation.
• Ensure platform resiliency, performance tuning, and capacity planning.

5. Program & Cross-Functional Collaboration

• Work with Program Management to drive large-scale OpenShift implementation milestones.
• Provide technical input into roadmap planning, timelines, and risk mitigation.
• Collaborate with security, networking, storage, and application teams.
• Document architecture, standards, and operational procedures.

6. Security & Compliance

• Implement RBAC, security policies, and compliance controls within OpenShift.
• Harden clusters according to enterprise security standards.
• Support vulnerability management and patch governance processes.

Required Qualifications

• 5+ years of experience in Linux systems engineering (RHEL preferred).
• 3+ years of hands-on experience with Red Hat OpenShift (OCP 4.x preferred).
• Proven experience building infrastructure in on-prem datacenter environments.
• Strong understanding of:
• Kubernetes architecture
• Networking (DNS, load balancing, firewalls, SDN)
• Storage (SAN, NAS, CSI drivers)
• Virtualization platforms (VMware, etc.)
• Experience with automation tools (Terraform, Ansible, GitOps).
• Strong troubleshooting and problem-solving skills.

Preferred Qualifications

• Red Hat certifications (RHCE, OpenShift Certification).
• Experience implementing OpenShift at enterprise scale (multi-cluster environments).
• Experience working in SRE-driven environments.
• Knowledge of DevOps/GitOps practices.
• Experience with monitoring tools (Prometheus, Grafana, ELK, etc.).

• Earn more. With a guaranteed base pay plus monthly bonus.
• Career Opportunity. We are a high growth company with excellent opportunities for advancement. Our training and development programs prepare you for growth and advancement.
• Work-life balance. We work a typical Monday-Friday 8a-5p EST work day. Take a well-deserved break on us, and enjoy time with your family and friends with generous PTO. (And take advantage of our hybrid work model, by working from home 2 days per week.)
• Benefits and Perks. We offer competitive pay, as well as an excellent benefits package that includes medical, dental, vision, 401(k) matching up to 3%, long term disability, and tuition assistance. (Our office is also a nicotine-free facility)

• Serve as the primary point of contact for assigned customer accounts
• Drive account growth by reactivating inactive customers and recruiting new business
• Provide exceptional customer experience through consistent communication and support
• Deliver accurate pricing, product, and service information to customers
• Place and monitor customer orders to ensure timely and accurate shipment
• Maintain detailed customer interactions and activity in the CRM system
• Monitor open invoices and follow up on outstanding payments
• Resolve customer issues related to quotes, orders, and invoices promptly
• Introduce and promote new products and services to existing accounts
• Execute assigned sales campaigns and activities from the Galley Management System
• Collaborate with Field Sales teams and leadership to support broader territory objectives
• Report customer and market insights to Field Sales and Management
• Maintain up-to-date product knowledge and complete required training and certifications
• Organize and manage customer information and sales documentation efficiently

• College degree preferred; equivalent professional experience accepted
• 1-3 years of inside or phone-based customer selling experience
• Strong outbound and inbound phone sales skills
• Proficiency with ERP (SAP preferred), CRM (Siebel preferred), and other web-based systems
• Competency in Microsoft Office applications
• Strong problem-solving and decision-making abilities
• Excellent verbal and written business communication skills
• Ability to quickly learn product offerings and effectively communicate value to customers

• Handle inbound sales inquiries and proactively reach out to warm leads
• Conduct virtual consultations with prospects via phone, video, and email
• Educate potential customers on ForgeFit's product offerings and value
• Build and manage a pipeline of opportunities using CRM tools
• Follow up consistently to nurture relationships and close sales
• Collaborate with fulfillment and support teams to ensure a seamless client experience
• Meet or exceed monthly sales goals and performance targets

• 1+ years of inside sales or customer-facing experience (B2B or fitness/health-related a plus)
• Strong communication and relationship-building skills
• Comfortable with outbound outreach and closing sales virtually
• Self-motivated, goal-oriented, and highly organized
• Passion for fitness or knowledge of gym equipment is a bonus

• Competitive base pay + commission (uncapped earning potential)
• Comprehensive benefits including medical, dental, vision, 401k, and paid time off
• 100% remote work with a collaborative and supportive team
• Comprehensive onboarding and ongoing product training
• Opportunities for professional development and advancement
• A chance to represent a brand that delivers real value to its customers

Showami is a service that licensed real estate agents use to earn money by assisting with buyer and rental showings, light inspection reports, Open Houses and other real estate tasks. We are seeking licensed real estate agents in Ann Arbor and surrounding areas to assist with various real estate tasks.

Requirements:

You must be a currently licensed real estate agent ( We can help you get licensed )

You must have access to the MLS

You must have experience showing homes in the Ann Arbor area.

You must be able to show homes using an electronic lockbox

Agents will be paid an average of $34 or more per task with the opportunity to receive a tip for a job well done. Often times there are several homes shown to a single client. You will be paid for each home shown.

You can apply for this job if you meet the above requirements.

Showami is not a real estate brokerage. Licensed agents will stay with their current brokerage. We are a service that connects agents and have been called \"The Uber of Real Estate\". We provide Showing Agents and Showing Assistants in Michigan.

To participate you must have full MLS access and the ability to schedule and show homes. In many markets that requires the ability to use an electronic lockbox. (if applicable)

If you are unlicensed, Showami can help. We have access to discount real estate licensing classes and can help refer you to brokerages in your area once licensed.

Respond to this job posting to get more information.

To deliver a great customer experience while taking customers orders off of the ShopRite website, selecting their order and communicating any issues with the customers; to bag the orders, pack it in totes, store accordingly, bill the order, transport to the customer's car and take payment.

Minimum required qualifications include, but are not limited to: the ability to proficiently read, write, speak, analyze, interpret, and understand the English language; the ability to perform basic math; the ability to stand/walk for the duration of a scheduled shift; the ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs; the ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences; the ability to tolerate dust and chemical agents during routine housekeeping duties; the ability to work in varying temperatures; the ability to interact with customers in a friendly and helpful way; the ability to work cooperatively with others; and the ability to work all assigned work schedules and comply with all time and attendance policies.

Essential job functions include selecting accurately identify products from various departments, be knowledgeable in picking top quality perishable items, be able to substitute comparable items when a customer's item is out of stock, accurately select and organize customer's items efficiently; consolidating properly bag customer's orders safely and efficiently, prepare workspace for selection process, merge the completed totes to ensure they are ready for customer collection or delivery, prioritize temperature-controlled totes in the correct location; exporting process all forms of payments, accurately collect proper payment and provide proper change, ability to make change with all denominations of American currency, understand operation of cash register and follow all cash handling procedures, prepare paperwork to complete a customer's transaction and file accurately.

Anne Arundel Dermatology is hiring a Patient Service Agent to join our remote call center team, with a targeted start date of February 23rd, 2026.

Schedule: Monday-Friday, 8:00 AM - 5:00 PM (EST).

Pay rate: $18.00/hour base + potential earnings in monthly performance bonuses

This is a full-time, remote position supporting our dermatology practices through high-volume patient calls, appointment scheduling, and care coordination.

Founded more than 50 years ago, Anne Arundel Dermatology provides the full spectrum of medical, surgical, and cosmetic dermatology services. With 250+ clinicians and 110+ locations across 7 states, we are one of the largest and fastest-growing dermatology groups in the Mid-Atlantic and Southeastern United States.

As we continue to expand, we are building a remote Patient Service Center and hiring a new class of Patient Service Agents to support our growing patient population. This role is a strong entry point into healthcare and offers clear opportunities for advancement. Team members have advanced from the Patient Service Center into clinical roles, cosmetic positions, and leadership positions, including Supervisors and Managers.

Patient Service Agents are trained on the systems that power our practices, including patient scheduling platforms, electronic health records, and structured call workflows. Growth within the organization is performance-driven and earned through accuracy, reliability, and consistently delivering a positive patient experience.

Reporting to a Patient Service Center Manager, the Patient Service Agent (PSA) supports a high-volume remote call center environment by managing patient communication and appointment scheduling across multiple dermatology practices.

Key responsibilities include:

• Handle an average of 80-100 inbound and outbound calls per day in a structured call center setting
• Schedule, reschedule, and confirm patient appointments accurately and efficiently
• Navigate provider schedules and coordinate communication between patients, clinics, physicians, and pharmacies
• Document patient information clearly and accurately within internal systems, including electronic health records (EHR)
• Maintain strict compliance with HIPAA and patient privacy regulations
• Communicate with patients using a professional, empathetic, and service-oriented approach
• Identify and escalate complex or urgent patient concerns to appropriate team members or leadership
• Meet or exceed individual performance metrics, including call handling, accuracy, and attendance
• Contribute positively to a fast-paced, team-oriented environment
• Other duties assigned as deemed necessary by management

Required Skills/Abilities:

• Clear, professional, and pleasant speaking voice suitable for frequent patient phone interactions
• Warm, friendly, and engaging phone presence with a consistently positive, service-oriented demeanor
• Strong customer service mindset with the ability to communicate calmly and empathetically
• High attention to detail, including accurate written documentation and data entry
• Ability to follow established workflows, scripts, and policies consistently
• Comfort working in a high-volume, performance-driven call center environment
• Demonstrated reliability, punctuality, and consistent attendance
• Strong time-management skills and accountability in a remote setting
• Ability to work independently while remaining responsive and engaged with a team
• Quiet, private home workspace that supports patient confidentiality and HIPAA compliance
• Reliable, high-speed internet capable of supporting VoIP phone systems and video-based training

Education/Experience:

• 1-3 years of general customer database (CRM) experience.
• College education (completed degree or relevant coursework).
• 1-3 years of call center experience (preferred).
• Experience with making outbound sales/service calls (preferred).
• 1-5 years of experience within the healthcare industry (preferred).
• Bilingual preferred (Spanish)

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.