Jobs in River Vale, NJ

Working directly with and mentored by senior managers, Senior Operations Analyst uses analytics to solve cross-functional strategic problems and drives process improvement throughout the organization. He/she will work with manufacturing, product development, merchandising, sales and installation teams to identify and root-cause major operation issues and suggest projects to improve quality, logistics, operations and customer experience. Senior Operations Analyst must have strong analytical and problem-solving skills, good communication skills and the ability to work cross-functionally with high level of self-autonomy. Growth opportunities into senior operating and leadership roles.

Key Responsibilities:

• Work with senior management to identity, analyze and solve systemic business problems
• Analyze all internal communications (plant support office, sales team, customers, etc.) to identify key issues requiring process improvement
• Evaluate operations procedures and processes
• Identify organizations inefficiencies and areas for improvement and redesign
• Root-cause and develop potential solutions to most reoccurring problems; develop and confirm hypothesis using analytics and leveraging experiences
• Communicate recommendation to key managers and leaders and push for changes needed to drive improvements
• Track and facilitate process improvements working across functional groups
• Proactively develop and maintain effective working relationships with and between all departments
• Works at the appropriate levels in the organization to implement strategies and plans

Key Requirements:

• BS/MBA from accredited university in statistics, business, operations research, industrial engineering or related fields
• 3-5 years operations
• Five to ten years of relevant experience including:
• Minimum three years as analyst in consumer, retail or manufacturing business
• Operating experience in manufacturing or consumer business
• Experience using data for root-causing cross-functional business problems
• Leadership – able to use data to influence others and drive change
• Strong skills in Microsoft Excel, Access, Tableau or similar
• Knowledge of SQL or similar software strongly preferred
• Demonstrated communication skills (written and oral)
• Deep process orientation and strong problem solver
• Able to multitask, prioritize, and manage time efficiently
• Excellent verbal and written communication skills

We will invest the necessary time to set the Senior Operations Analyst up for long-term success at BTG. Actual plan will be customized to the individual but will include time to learn the business (retail and manufacturing) and to develop the important internal relationship and trust needed to successfully grow into this leadership role.

Job Title: Phlebotomist III - Floater

Duration- 3+ months

Location- Nanuet NY 10954

Summary

• 
  
• The Patient Services Representative III Floater PSR III represents the face of our company to patients who come in, both as part of their health routine or for insights into life defining health decisions.
  
• The PSR III draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
  
• The PSR III has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
  
• The PSR III will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
  
• Successful applicants may be assigned to a doctors office, a patient service center or as business needs dictate.
  
• Under the direction of the area supervisor, perform daily activities accurately and on time.
  
• Maintain a safe and professional environment.
  
• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
  
• Perform verification of patient demographic info initials including patient signature post venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
  
• Maintains required records and documentation.
  
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
  

Job Requirements

• 
  
• Ability to provide quality, error free work in a fast paced environment. Ability to work independently with minimal onsite supervision.
  
• Excellent phlebotomy skills to include pediatric and geriatric.
  
• Flexible and available based on staffing needs, which includes weekends, holidays, on call and overtime.
  
• Committed to all Policies Procedures including Company dress code, Employee Health Safety, and Everyday Excellence Guiding Principles.
  
• Must be able to make decisions based on established procedures and exercise good judgment.
  
• Must have reliable transportation, valid driver license, and clean driving record, if applicable.
  
• Travel and flexible hours required to work multiple locations and required to cover at Patient Service CenterInOffice Phlebotomy locations with minimal notice.
  
• Capable of handling multiple priorities in a high volume setting.
  
• Must demonstrate Superior Customer Focus ability to communicate openly and transparently with peers, supervisors and patients ability to accelerate and embrace change and knowledge of our business.
  
• Training locations may vary based on trainer availability.
  

Required Education

• 
  
• High school diploma or equivalent.
  
• Medical training: medical assistant or paramedic training preferred.
  
• Phlebotomy certification preferred. Required in California, Nevada, and Washington.
  

Work Experience

National full-service law firm is expanding and seeking an Medical Malpractice Defense Attorney for their growing Westchester, NY office. Ideal candidate will have 2-6 years of experience in either Medical Malpractice, Healthcare and/or General Liability Defense.

Responsibilities:

• Manage assigned cases

• Handle cases from inception to conclusion

• Take and defend depositions

• Make court appearances

• Draft motions, pleadings and respond to discovery

Qualifications:

• 2-6 years of experience

• Licensed to practice and in good standing in New York

• Trial prep experience

Salary 125k-170k + Generous Bonuses + Comprehensive Benefits Package + Hybrid

Please email resume to

About Us

Imagine the innovation and expertise behind the world’s leading cosmetic brands, brought to you by a distinguished Italian company with a legacy of excellence. Since 1972, Intercos Group has been at the forefront of color cosmetics, pencils, nail polish, skincare, and personal care products. We pride ourselves on being the only cosmetics manufacturer that combines top-tier quality and advanced technology with a global reach and a personalized touch.

With 15 commercial offices and 15 production facilities across 12 countries, Intercos Group brings a local approach to a global stage. We continually set the standard for beauty, crafting exceptional product lines for brands worldwide. As one of the largest suppliers in the cosmetics industry, we are a leading force in the research, development, and production of beauty products, shaping the future of the industry with every season.

Position Summary

The Quality Control Manager is responsible for all aspects of Quality measurement, product inspection and in-process testing in West Nyack, NY. The primary responsibility is to ensure that Quality Control personnel perform the required inspection accurately and as specified by the appropriate quality documentation. This position will allocate resources to efficiently maintain orders on schedule.

Essential Functions

• Quality Control – Product Inspection and Release

1. Testing of materials required to produce a finished product and the final product to confirm compliance to issued specifications.
2. QC Inspectors are responsible for (but not limited to)
3. Physical – Dimensions, Hardness, Drop test, tap test, net weight; Visual – Color (e.g. color matching), Appearance; Sensory - Odor, Texture

• Product Disposition

1. Determine final disposition of all products
2. Responsible for approving and rejecting all batches
3. Management of Product Hold and Disposition

• Quality Control Documentation/Samples for Clients

1. Conversion of Product Specifications to Production Line Documentation (checklists, forms)
2. Finished Product Documentation to be issued to Clients, (e.g. COA)
3. Pre-Shipment Samples to Clients

• Management of Documents and Product Samples Retention Requirements

1. Records /Documentation review and sign off for OTC Products

• Monitor and Confirm production operations conforming to specifications or requirements

1. Line Clearance
2. Critical Process Parameter Line Set Up

• Management of Staff
• Manage QC work schedules; accountable for QC team’s work hours
• Responsible for allocating QC personnel to the production line
• Perform staff performance evaluation
• Responsible for the training of the QC personnel, the discipline and morale of the staff.
• Perform other duties and projects as assigned.

Job Qualifications

• Bachelor’s degree in Applied Sciences or Engineering (e.g., Biology, Chemistry, Physics, or a related field).
• At least 5 years of experience in Quality Management, QA, or QC.
• Proven expertise in Quality Management in cosmetic industry
• Familiarity with Quality Systems, including GMP and GLP, in an FDA-regulated industry.
• Strong critical thinking and problem-solving skills, with the ability to identify and resolve issues promptly, analyze information effectively, and develop alternative solutions.
• Excellent interpersonal and communication skills.
• Capable of managing and developing staff.
• Collaborative team player.
• Self-motivated and proactive.

Job Benefits

Health Insurance: Comprehensive medical, dental, and vision coverage

Retirement Plans: 401(k) plan, often with company matching

Life Insurance: Coverage for employees in the event of death or disability

Paid Time Off (PTO): Vacation days, sick leave, and personal days

Holidays: Paid company holidays and floating holidays

Professional Development: Training programs and opportunities for career advancement

Performance Bonuses: Annual merit increase and/or bonus based on individual performance

Company Events: Team-building activities, social events, and company outings

Employee Assistance Programs (EAPs): Confidential counseling and support services for personal and professional issues.

EEO

Intercos Group is committed to creating a diverse and inclusive workplace where everyone is valued and respected. We believe that a wide range of perspectives and experiences enhances our innovation and success. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to any of these characteristics. We are dedicated to providing a work environment that is free from discrimination and harassment and promotes equal opportunity for all.

NTG Staffing is seeking a Manufacturing Engineer for a company in Northvale, NJ. This is a direct hire opportunity. The company is seeking a candidate with specific experience in injection molding or metal stamping. Must be local to be considered.

Overview

• Responsible for designing, implementing, and optimizing manufacturing processes to improve efficiency, reduce costs, and maintain product quality.
• Uses production data analysis, process improvements, and technology implementation to support operational excellence.
• Collaborates cross-functionally with engineering, production, and quality teams to ensure successful product launches and ongoing manufacturing performance.

Key Responsibilities

• Improve manufacturing efficiency by analyzing workflows, equipment layout, and facility space utilization.
• Monitor and control manufacturing costs, including labor, materials, and production expenses.
• Identify process improvement opportunities and implement solutions to reduce waste and increase productivity.
• Develop and enforce quality control procedures to ensure products meet established standards.
• Lead pre-launch activities such as prototype, pilot, and validation builds to ensure smooth transition to full production.
• Partner with engineering, design, and production teams to achieve operational and manufacturing goals.

Core Qualifications

• Bachelor’s degree in Engineering or related technical field.
• Minimum of 3 years of Manufacturing Engineer experience.
• Automotive industry experience preferred.
• Strong analytical skills with ability to interpret production data and drive improvements.
• Proven problem-solving skills related to manufacturing processes.
• Strong organizational skills, attention to detail, and ability to meet deadlines.

Client Success Executive – Employee Benefits (Post-Sale)

Senior Individual Contributor | Field-Based / Remote | Northern New Jersey

Local client travel + NYC office access

The Opportunity

• True Benefit is hiring a Client Success Executive to own employer client relationships after implementation within an established ADP TotalSource PEO partnership.
• This is a post-sale, post-implementation role—no prospecting, no selling, and no people management.
• Your responsibility begins once the client is live and continues through the life of the account.
• You’ll work closely with ADP TotalSource HR Business Partners (HRBPs) embedded with clients, serving as the primary benefits expert and relationship owner focused on service excellence, retention, and long-term client health.
• This role is designed for an experienced benefits professional who values ownership, autonomy, and impact.

What You’ll Do

• Serve as the primary post-sale point of contact for assigned employer clients
• Partner closely with ADP HRBPs supporting clients at their locations
• Own the client relationship with a focus on:
• Retention and renewals
• Service quality and escalation management
• Proactive issue identification and resolution
• Manage benefit changes, ongoing service needs, and carrier coordination
• Identify and address at-risk accounts before issues escalate
• Travel locally to client sites in Northern NJ with periodic travel to ADP’s NYC office

What We’re Looking For

• 5–10+ years of experience in employee benefits account management, client success, or post-sale service
• Strong, hands-on knowledge of group health insurance (small group experience preferred)
• Proven ability to own client relationships independently
• Comfortable in a field-based, client-facing role
• Experience working with PEO, HCM, or employer-facing environments is a plus
• Life & Health license (or ability to obtain within 90 days)

What This Role Is Not

• No prospecting
• No sales quotas
• No people management

This role is about judgment, accountability, and follow-through.

Why True Benefit & Amwins

• True Benefit is an operating company of Amwins Group, the largest wholesale insurance brokerage and group benefits firm in the world, placing over $45B in annual premium.
• Amwins is privately held and employee-owned, offering stability, scale, and long-term career growth without unnecessary bureaucracy. & Benefits
  • Base salary: $135,000–$160,000
  • Target 30% bonus
  • Immediate, comprehensive benefits (no waiting periods)
  • Generous and flexible PTO
  • Long-term growth potential

  
  

  If you’re a senior benefits professional who prefers post-sale ownership and meaningful client relationships over sales activity, we’d welcome a conversation.

Position Overview

We are seeking an experienced Independent Dispute Resolution (IDR) Program Manager to oversee our IDR process under the No Surprises Act (NSA). While a third-party vendor handles dispute submissions, this role serves as the internal owner of the program—ensuring appropriate claims are identified, supported, and strategically managed to maximize reimbursement outcomes.

This position requires strong knowledge of the NSA, payer reimbursement trends, and revenue cycle operations.

Key Responsibilities

• Serve as the internal lead for all IDR activities
• Partner with third-party vendor to ensure timely and compliant filings
• Review and approve claims submitted for IDR consideration
• Analyze payer offers and recommend strategic payment positions
• Monitor dispute outcomes, financial impact, and payer trends
• Maintain compliance with federal and state surprise billing regulations
• Develop reports and dashboards for leadership review

Qualifications

• Minimum 5 years of IDR case management experience
• Prior experience in medical billing or revenue cycle leadership required
• Strong understanding of the No Surprise Act
• Excellent analytical, communication, and organizational skills
• Experience with EHR and billing systems
• Anesthesia billing experience preferred

Education

• High school diploma required
• Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field preferred

Russell Tobin's client, a specialty retail company, is hiring a Claims Processor in Paramus, NJ.

Job Title: Claims Coordinator (Medical Biller)

Location: Paramus, NJ – Hybrid (2x a week in-office)

Duration: 0–6 months (Temp-to-Perm)

Work Hours: 9:00 AM – 5:00 PM

Rate: $19 - $22.55/hour

Start Date: Immediate

About the Role:

We are seeking a detail-oriented Claims Coordinator (Medical Biller) to join our team on a temporary-to-permanent basis. This role involves monitoring and managing medical claims for multiple doctor practices, ensuring timely and accurate submission, adjudication, and follow-up with insurance carriers. The position requires strong organizational skills and the ability to communicate effectively with internal teams and insurance providers.

Key Responsibilities:

• Review and submit medical claims using the practice’s electronic health records (EHR) system and clearing house.
• Monitor rejected claim reports, adjust claims, and resubmit to insurance carriers.
• Post claim payments and denials in the EHR system after reviewing explanation of payments (EOPs).
• Research open/unpaid claim balances and take necessary actions within insurance carrier filing limits.
• Investigate claim denials by contacting insurance carriers or using their online portals.
• Manage patient billing statements and post payments via the patient portal.
• Process overpayment refunds to patients and repayments to insurance carriers as required.
• Serve as the primary point of contact for vision and medical claims within the practice.
• Support management in maximizing claim collection rates.

Basic Qualifications:

• High school diploma or equivalent.
• Minimum 3 years of experience in medical billing and coding.
• Strong organizational and multitasking skills.
• Ability to prioritize and handle multiple issues effectively.
• Excellent communication skills (verbal, written, listening, presentation).

Preferred Qualifications:

• Experience working across multiple doctor practices.
• Familiarity with multiple insurance carriers and their claim requirements.
• Proven problem-solving skills and attention to detail.

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

We are seeking an Electrical Project Manager to join the MC Electrical team! You will be responsible for the management of electrical projects from start to finish. You will coordinate with clients and project team members to meet deadlines and schedules. Compensation packages are negotiable depending on qualifications and experience.

Responsibilities:

• Plan and implement large and small electrical projects
• Direct and lead the work of Field Professionals
• Evaluate new strategies and procedures
• Ensure deadlines and cost targets are met
• Maintain required project documentation
• Serve as a liaison between field professionals and office personnel.
• Review switch gear and lighting packages for discrepancies.
• Issue PO's for quoted items.
• Manage overall budget for multiple projects.

​Qualifications:

• Previous experience in Electrical or Electrical Project Management or other related fields
• Strong project management skills
• Strong analysis and critical thinking skills
• Deadline and detail-oriented
• Strong leadership qualities
• Background in the electrical industry

Electrical Contractor located in Northern Bergen County, NJ seeking a full-time Estimator/Project Manager for commercial projects varying in size throughout the NYC and Tri-State Areas.

ROLE OVERVIEW

• Interpret job bid instructions, technical specifications, and architectural construction prints that are necessary in creating accurate electrical pricing for projects.
• Maintain and log incoming/outgoing bids and meet the deadlines for providing pricing to customers.
• Process and distribute critical/technical information and procured material to the labor force actively building projects.
• Preparation and maintenance of RFI/CO logs over the course of an active project.
• Full-time, in person role
• Work hours: 7:00am – 4:30pm

REQUIREMENTS AND QUALIFICATIONS:

• Four-year degree minimum.
• Degree in engineering/construction is a plus.
• Prior experience in the construction industry is a plus.
• Interest in the Construction and Project Management Field.
• Familiarity with Accubid, AutoCAD, and Bluebeam software is a plus.
• Strong mathematical, mechanical, and technical aptitude.
• An interest and passion for problem solving as it relates to real life construction projects.
• Organizational skills, time management, and willingness to learn are required.
• Must have good communication skills to effectively engage in project meetings with other subcontractors, general contractors, and design professionals.
• Should have strong confidence in speaking either on the phone or in person on a regular basis to vendors, customers, and labor force.
• Must be self-motivated and be able to follow through with a project/estimate from beginning to end with intensity, passion, and pride for their own work.
• Be dependable, self-motivated, and able to function independently with little supervision.
• Enjoys the challenges of an intense, creative, and fast paced industry with opportunity for self-made growth.
• Fluent in English.
• Not a fit for those with a desire to be involved with engineering/architecture design.

BENEFITS:

• Medical - Company pays 75%
• Dental – Company pays 50%
• Life – Company pays 50%
• Holidays
• Vacation
• 401k
• Profit sharing

About us:

We’re Five Star Millwork — a fast growing millwork & trim work company based in Pearl River, NY, with a reputation for exceptional craftsmanship and attention to detail. From high-end millwork to custom kitchen installations, we take pride in delivering work that’s built to last. Our sister companies, Master Trimmer and Five Star Kitchen Design Center, work hand-in-hand to bring beautiful residential and commercial spaces to life.

The Role:

We're looking for an Estimator with specific finish carpentry experience who is ready to work in a fast-paced culture. The Finish Carpentry Estimator will be responsible for all aspects of preparing hard bid construction cost estimates. Responsibilities include plan take-offs, estimating, proposal preparation, negotiations, pre-construction coordination, client relations, and bid tracking. If you are a self-motivated Estimator with sound judgement, strong communication/interpersonal skills, and confidently develops accurate construction bids then we would love to hear from you! Ideally, you will possess knowledge in construction means and methods, costs, and engineering principles to hit the ground running.

The Responsibilities:

• Read and interpret project documents, understand project logistics, understand project schedule, and develop scopes of work.
• Perform detailed and accurate quantity takeoffs and obtain material pricing.
• Work with Five Star Millwork LLC management and field operation teams to estimate labor production rates, identify project efficiencies, and identify alternate approaches.
• Attend client pre-bid meetings, visit project sites, take notes, and assess site-specific conditions.
• Submit and follow up pre-bid requests for information.
• Prepare bids itemized by specification section and detailed into labor, material, equipment, subcontractor, and overhead costs.
• Present bids to management, succinctly explaining estimate details and project specifics.
• Prepare accurate and competitive hard bid construction cost estimates and submit formal proposals in a timely manner.
• Maintain detailed and orderly project files, adhering to Five Star Millwork quality standards.
• Follow up on bid results.
• Build relationships with clients, contractors, and vendors.
• Perform pier reviews of estimates and proposals. Troubleshoot and resolve estimate issues.
• Maintain past performance databases and spreadsheets.
• Research data on industry standard labor production rates and material costs.
• Maintain the bid board, bid tracking logs, customer history, and material management.
• Identify and recommend improvements to the bidding process.
• Maintain professional & technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

What you bring:

• Bachelor’s degree in Engineering, Architecture, Construction Management, or 10 years’ experience carpentry construction.
• Strong interpersonal and communication skills with the ability to develop and maintain a business relationship with clients and vendors.
• Experience estimating commercial and residential carpentry projects that include finish carpentry, and doors.
• Knowledge of applicable codes and standards.
• Experience with estimating takeoff software.
• Experience estimating construction projects $10,000 to $5,000,000.
• Proficient in Microsoft Windows, Word, Excel, PlanSwift and Quickbooks.
• Superior written and oral communication skills.

Benefits:

• Casual yet professional environment
• Competitive pay
• Paid vacation and holidays
• A yearly review
• Co-workers you enjoy working with

Our client, a leading provider of end-to-end energy efficiency and clean energy solutions for commercial, industrial, and institutional clients, is looking to add a Director of People Operations to their team.

Hybrid in either Westchester County or Brooklyn, NY

*Must be willing to travel to other sites regularly

Summary/Primary Role:

The Director, People Operations is responsible for leading operational, compliance, and employee lifecycle functions across the organization. This role partners closely with the General Counsel and SVP, People, and collaborates with the Talent Manager to ensure the company’s people infrastructure is compliant, scalable, and operationally effective.

The Director oversees employee relations, HR systems, workforce reporting, employment compliance, and execution of the employee lifecycle, supporting both field and corporate employees while maintaining strong documentation, audit readiness, and regulatory compliance. The role ensures consistency, risk mitigation, and operational discipline across all People practices.

Principal Duties & Responsibilities:

People Operations & Employee Lifecycle

• Manage and continuously improve People operations infrastructure across the employee lifecycle.
• Oversee onboarding, performance management, leave management, and offboarding.
• Ensure consistent application of employment policies and procedures across corporate and field teams.
• Provide guidance on benefits, timekeeping, payroll processes, and HR systems.
• Partner with Finance/Payroll for accurate execution of compensation, PTO, leave administration, terminations, and workforce data management.
• Support workforce lifecycle processes for project ramp-up and demobilization.
• Identify operational inefficiencies and implement process improvements to enhance employee experience.

Employee Relations & Risk Management

• Administer employee relations matters including performance management, corrective action, investigations, and separations.
• Ensure employee relations processes are well-documented and compliant with company policies and applicable law.
• Partner with legal counsel on complex or high-risk employee matters.
• Provide guidance to managers on disciplinary actions and workplace conduct concerns.
• Maintain defensible documentation to mitigate employment-related risk.

HR Systems, Data Governance & Workforce Analytics

• Serve as operational owner of HR systems and ensure data integrity, accuracy, and security.
• Develop and maintain workforce reporting, dashboards, and analytics to support leadership decisions.
• Lead system enhancements, automation initiatives, and workflow improvements.
• Establish data governance standards and conduct periodic audits.

Compliance, Regulatory Governance & Audit Oversight

• Lead employment compliance across federal, state, and local jurisdictions, including multi-state operations.
• Conduct regulatory reporting (EEO-1, unemployment claims, OSHA records) and internal HR compliance audits.
• Support compliance documentation for project-based workforce requirements and monitor regulatory changes.

Field Workforce & Safety Coordination

• Support consistent People practices across corporate and field environments.
• Collaborate with Operations to address workforce challenges at multi-site projects.
• Ensure People processes meet the needs of field supervisors, project managers, and operational teams.

Cross-Functional Leadership & Organizational Collaboration

• Partner with the Talent Manager to coordinate recruiting, onboarding, engagement, and operational HR processes.
• Collaborate with Legal, Finance, Payroll, Safety, and Operations to ensure consistent workforce practices.
• Support organizational growth, restructuring, and workforce transitions.
• Identify and implement operational improvements to strengthen HR governance and scalability.

Qualifications:

• 8+ years of progressive Human Resources or People Operations experience.
• Bachelor’s degree required.
• Experience supporting operational or field-based employee populations; construction experience preferred.
• Strong knowledge of employee relations, performance management, and investigations.
• Expertise in federal, state, and local employment law, particularly New York regulations.
• Demonstrated ability to partner with leadership and mitigate risk.
• High emotional intelligence and professional communication skills.
• Strong organizational skills and attention to detail.
• Experience with HRIS and payroll systems; TriNet or similar preferred.
• SHRM-CP, PHR, or equivalent certification preferred.

Supervisory Responsibility:

• Oversees Office Manager for administrative and operational HR-related processes, including safety coordination.

Work Environment & Other Details:

• Hybrid role based in Brooklyn, NY or Armonk, NY.
• Travel to job sites within the Northeast required.
• Standard full-time schedule; additional hours as needed.
• Base salary range: $140,000–$160,000, plus annual performance bonus.
• Comprehensive benefits package included.
• Applicants must be authorized to work in the U.S.

Equal Opportunity Employer:

The organization does not discriminate based on any characteristic protected by law.

Suave Brands Company LLC (SBC) is located in Hackensack NJ. It currently encompasses two consumer brands, Suave and Chapstick, and is owned by private equity firm Yellow Wood Partners.

Suave is a well-known consumer brand, with 80% aided brand awareness, putting it in the top 3 best-known hair care brands in the market today. The brand has a longstanding history and was founded 75+ years ago. One out of every four households use Suave shampoo and one out of every five households uses Suave body wash. are seeking a highly organized and detail‑oriented Customer Success Specialist to support daily, time‑sensitive operational responsibilities on our Customer Service team. This role requires strong critical‑thinking skills, the ability to make quick, accurate decisions, and a proactive mindset when resolving customer‑impacting issues. This role is essential in building strong, service‑driven relationships with customers while supporting sales growth and driving operational efficiency. Working closely with Supply & Demand Planning, Sales, and external partners, the Specialist manages the complete order‑to‑cash cycle, ensuring accuracy, timeliness, and seamless execution.

The ideal candidate thrives in a fast‑paced environment, is comfortable managing multiple priorities, and brings exceptional technical proficiency—particularly in Excel and workflow automations that enhance speed, accuracy, and efficiency.

Position Responsibilities

• Run daily Precut & ATP processes to evaluate exceptions, manage allocations, and release confirmed orders to warehouses.
• Validate and execute incoming customer orders with a high degree of accuracy, including product setup, item master and customer data review, pricing verification, and alignment of order dates.
• Quickly assess and analyze time‑sensitive situations to determine the best path forward, balancing customer impact with operational constraints.
• Collaborate closely with Supply & Demand Planning and Sales to identify execution gaps, ensure alignment, and enable seamless replenishment.
• Coordinate and report on upcoming displays, promotions, and customer priorities to ensure readiness across internal teams.
• Support ongoing process improvements by identifying bottlenecks and recommending solutions that improve the customer experience and internal efficiency.
• Build, optimize, and maintain Excel‑based tools, dashboards, and automated workflows to improve accuracy, reduce manual work, and accelerate turnaround times.
• Maintain clear, consistent, and professional communication with customers and internal stakeholders.

Key Challenges

• Balancing the trade‑offs between time, cost, and service to meet both Evermark and customer expectations.
• Managing the order‑to‑cash and logistics flow across both direct and brokered customer models.
• Troubleshooting and resolving shipping, delivery, and order completeness issues under tight deadlines.
• Managing multiple customers, short lead times, high order volumes, and increasing customer expectations in a fast‑paced environment.

Education & Experience

• Undergraduate degree in Logistics, Business, or a related field.
• 2–5 years of experience in Sales Operations, Customer Success, Logistics, or Supply Chain Planning.
• APICS or retail supply chain–related certification is an asset.

Skills & Competencies

• Strong interpersonal and relationship-building skills.
• Advanced proficiency in Microsoft Excel, including the ability to build tools that accelerate work and reduce manual tasks.
• Experience with workflow automation tools (macros, scripts, Power Automate) is a strong advantage.
• Proven ability to work collaboratively with cross-functional teams.
• Strong planning and project management skills with excellent attention to detail.
• High degree of customer focus with effective written and verbal communication skills.
• Ability to think critically, solve problems quickly, and make sound decisions under tight timelines.

What Success Looks Like

• Meeting daily service deadlines with accuracy and minimal follow‑up.
• Creating efficiencies through automation and smarter tools.
• Strengthening customer trust through proactive communication and reliable execution.
• Reducing manual workload and eliminating recurring operational issues.

Diversity at Elida Beauty is about inclusion, embracing differences, creating possibilities, and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.