Jobs in Rhode Island

Company Overview:

Ocean State Job Lot (“OSJL” or the “Company”) is a dynamic $850+ million general merchandise retailer with a strong foothold across the Northeast and Mid-Atlantic. With over 170 stores currently and ambitious plans to reach 180 locations, OSJL offers exciting opportunities for growth and contribution. We are an opportunity-driven retailer owning over 50% of our operating locations, totaling 8 million square feet, demonstrating our stability and long-term vision. At OSJL, you will be part of a team committed to delivering exceptional value to our customers while driving positive change and a more responsible future for retail within our communities.

Job Description:

The Senior Director of Human Resources and People is a pivotal leadership role at Ocean State Job Lot (“OSJL” or the“Company”), designed for a transformational leader who will architect the Company's future-state human resources and people strategy. More than a functional head, this leader will serve as a strategic thought partner to the Vice President, empowered to influence critical business decisions with data-driven evidence. The core mission is to design the "support center of the future" while leading the company through enterprise-wide change.

This position requires a unique ability to balance this visionary, long-term strategy with the operational excellence of core HR functions, including Total Rewards, Associate Relations, Compliance, and Development. The Senior Director will take full ownership of the talent and succession pipeline and unify a high-performing team under a single vision. This role is ideal for an intrinsically motivated change agent focused on building a human resource and people function that delivers a sustainable competitive advantage for OSJL.

Key Responsibilities:

• Architect and Drive the People Vision: In partnership with the VP of People and Operations, serve as a principal architect of the Company’s forward-thinking strategy. Establish a clear vision for the entire HR function that anticipates the future of work, leveraging data, HR technology, and AI to build a sustainable competitive advantage for the business.
• Lead Organizational Transformation & Design: Critically evaluate the current Company and department structures to lead the transformation of the "support center of the future." Drive initiatives that enhance organizational effectiveness, streamline processes, and align the workforce structure with evolving business goals.
• Own the Talent & Succession Pipeline: Lead the development and implementation of a robust, proactive succession planning process. Champion a culture of internal mobility and leadership development to build a strong talent pipeline at all levels of the organization.
• Unify and Develop a High-Performing Team: Guide a blended team of strategic and operational professionals, unifying them under a single, compelling vision. Focus the team on the most critical priorities through expert coaching, talent development, and mentorship.
• Serve as a Strategic Partner and Challenger: Act as a true thought partner to executive leadership. Use data-driven evidence and deep business knowledge to challenge ideas, advocate for optimal strategies, and influence critical decisions that benefit the long-term health of the Company.
• Ensure Foundational & Operational Excellence: Provide strategic oversight for all core functions, including Total Rewards, Associate and Labor Relations, Performance Management, Payroll, and Compliance. Drive modernization and efficiency in these areas to ensure foundational stability while the future state is being built.
• Lead Change Management & Adoption: Drive organizational transformation by developing and executing communication strategies that foster stakeholder buy-in. Champion the adoption of new processes, technologies, and strategies by ensuring the delivery of effective training, coaching, and support.
• Foster a Positive Associate Relations Climate: Drive a productive and engaging work environment by providing strategic guidance on complex associate matters. Ensure a proactive, consistent approach to labor relations and legal compliance, championing strategies that strengthen the company's direct relationship with its associates.

Qualifications:

• Bachelor Degree or equivalent preferred.
• 10+ years of experience in Operations or Human Resources with a demonstrated track record of success.
• 5 or more years of experience as a senior executive or VP level in a retail or similar company is required.
• Ability to demonstrate proficiency with AI tools.
• Excellent verbal and written communication skills.
• Passion for developing and coaching others.
• SPHR/SCP or Equivalent Preferred
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Thorough knowledge of employment-related laws and regulations.
• Knowledge of and experience with varied human resource information systems.
• Knowledge of Microsoft Office, G-Suite, UKG, Domo, desktop publishing programs, Adobe Creative Suite and an understanding of social media and digital platforms.

Work Environment:

• Work is performed in both a climate-controlled office and warehouse environments; experience with the operational and safety dynamics of a warehouse setting is preferred.
• Works in an office environment remaining stationary at a desk, table, or computer workstation for extended periods of time. Frequently uses near vision for reading and computer tasks.
• Full Office Presence: This role is based in the Corporate Office and requires in-office presence Monday through Friday. Occasional, pre-approved exceptions to work remotely may be granted based on business needs.
• Regular travel necessary to visit stores and attend leadership meetings (travel estimated to be 20% or less).
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Management has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.

A MISSION WORTHY OF A CAREER!

If you're looking for "just a job," then stop reading right now. But, if you're looking for a long-term federal law enforcement career, one that makes a difference every day to our country and its citizens, then the U.S. Border Patrol (USBP) would like you to take the first step to becoming an entry level Border Patrol Agent.

USBP is hiring immediately to fill full-time,entry-level, career positions in federal law enforcement where your prior experience in public safety, security, military police or law enforcement may qualify. Train and work with an elite team of professionals whose camaraderie, pride, and sense of purpose are hallmarks of their daily mission of protecting America.

Now is the time to make your move because, along with excellent base pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives (see details below).

Salary and Benefits

Annual base salary for newly appointed BPAs varies per grade, as follows: GL-5/GL-7 $51,632 - $92,219 per year. Border Patrol Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional ROTH 401(k) offering.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102) will be eligible for up to $20,000 in incentives. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location such as Sierra Blanca, Presidio, Sanderson, Comstock, Freer or Hebbronville, TX; Lordsburg, NM; or Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. RELOCATION MAY BE REQUIRED.

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression of GL-5, GL-7, GL-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without reapplying) once you successfully complete 52 weeks in each grade level.

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

• Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa

• Buffalo Sector Stations - Wellesley Island

• Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde

• El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta

• El Centro Sector Stations - El Centro, Indio, Calexico

• Grand Forks Sector Stations - Pembina

• Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass

• Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren

• Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata

• Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen

• San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente

• Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville

• Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford

• Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox

• Yuma Sector Stations - Blythe, Yuma, Wellton

Duties and Responsibilities

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations
• Preventing and apprehending undocumented noncitizens and smugglers of noncitizens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications

You qualify for the GL-5 grade level if you possess one of the following:

Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR

Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR

Combination of Experience and Education: A combination of general work experience AND successfully completed college education. This will be calculated using your resume and official or unofficial transcripts submitted with your application.

You qualify for the GL-7 grade level if you possess one of the following:

Experience: One year of specialized work experience that shows you have the skills necessary to:

• Make sound judgments and decisions in the use of firearms.
• Deal effectively with people in a courteous and tactful manner in connection with law enforcement matters.
• Analyze information rapidly and make prompt decisions where you will be expected to make arrests after the completion of required training and apply these skills in a law enforcement capacity such as criminal code enforcement, determining violations of laws, correctional or rehabilitation work involving criminal offenders, security, military, etc.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership. Or will receive a bachelor's degree with Superior Academic Achievement. Or one full year of graduate-level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university; OR

A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application.

Note: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 and or GS-11 grade level. Please refer to the BPA GL-9 - 11 announcement.

Other Requirements

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years.

Do you want to become a surrogate? We are now offering a sign on bonus to all qualified and matched surrogates that sign contracts. The first step is to fill out our surrogate application. A fertility specialist will contact you to continue the process. For intended parents interested in surrogacy to start or grow their families please contact us today. The surrogacy process is complex, but we will be with you every step of the way. Call today to get started.

Women who may have the ability to produce eggs but are unable to use their uterus or do not have a uterus, may consider a surrogate. A donated egg may also be used with the surrogate in the event a woman cannot produce her own eggs or her uterus is not intact or insufficient to carry a pregnancy. In either case, the husband's sperm, if viable, may be used.

Using an egg donor unrelated to the surrogate carrier eliminates any biological tie. The egg of the surrogate is never used as part of the assisted reproduction process, so that a surrogate is never in the position of delivering her own biological child.

The basic requirements of a woman to serve as a surrogate are:

• Emotionally stable
• Responsible
• In good physical health
• Non-smoker
• Has had at least one successful pregnancy
• Is capable of carrying a child to full term

A woman is not required to fall within a particular age range to serve as a surrogate, but most intended parents prefer a surrogate under the age of 40. For more information on surrogacy please see the documents on the left side of this page.

In Texas, there is a judicial process for validating the Gestational Contract (the contract between the intended parents and the surrogate). Included within the various requirements for having a Gestational Contract validated by a Texas court is that the intended parents must be married and the surrogate must have previously carried a child to term. Additionally, there are residency requirements that apply to either the surrogate or the intended parents, but not both.

Compensation for a surrogate services generally starts in the range of $35,000 - $40,000, for base compensation with over all fees up to 70k, in many cases. The amount of compensation is dependent upon a variety of factors, including, but not limited to, whether the surrogate carries twins, what procedures a surrogate is required to undergo and whether the delivery is vaginally or by cesarean section.

About Plum Dental Group (“Plum”) 

Plum is a dynamic, high growth Dental Partnership Organization (DPO) with 30+ locations in RI and eastern CT supporting over 350 total employees. The Company's affiliated dental practices provide comprehensive general, specialty and cosmetic dental care to over 80,000 patients annually. As a DPO, we are responsible for managing all administrative support functions of the dental practices including marketing, facilities, HR, insurance, accounting, billing, etc. so that dentists can focus on treating patients and not have to worry about the nuts and bolts of running or maintaining a practice. 

The Opportunity 

The Senior Manager, Program Management is an execution and governance partner to the Executive VP of Operations and the Operations leadership team. This role translates strategy into clear plans, drives portfolio discipline, and runs the operating rhythm (cadence, content, follow-through) that keeps priority deliverables organized, visible, and on track. 

This person is a strong program/project leader with high stakeholder EQ, able to influence without authority across State Directors, Senior Practice Managers, and cross-functional partners (HR, Finance, Facilities/Technology, Marketing, Training & Development, Specialty, Integrations). 

Key Responsibilities: 

Operating Rhythm & Governance  

• Own and continuously improve the Operations operating rhythm (weekly leadership huddles, workstream cadences, monthly reviews, quarterly planning). 
• Build agendas, pre-reads, and facilitation plans that are decision-oriented and action-driven. 
• Maintain a decision log, action tracker, and escalation paths; ensure closure and accountability. 
• Standardize meeting expectations (purpose, pre-work, outputs, owners, due dates). 

Program & Portfolio Management  

• Run a “PMO-lite” across Ops priorities: roadmap, milestones, dependencies, resource constraints, risks/issues, and mitigations. 
• Establish clear project fundamentals: charters, timelines, RACIs, stakeholder maps, communication plans, and adoption plans. 
• Drive consistent status reporting and executive-ready summaries (what changed, what’s stuck, what’s needed). 
• Partner with Ops leaders to keep deliverables organized and on-time—flagging risks early and driving cross-team resolution. 

Leadership Team Enablement & Stakeholder Management  

• Support the Executive VP of Operations with priority management and preparation for key touchpoints (leadership meetings, monthly ops reviews). 
• Create “clarity systems” for direct reports: deliverable trackers, milestone check-ins, and readiness checkpoints. 
• Coordinate across CEO peer functions (HR, Finance, Facilities/Tech) to manage interdependencies and reduce bottlenecks. 
• Draft or refine key communications, updates, and alignment materials as needed. 

Performance Insights & Content Readiness  

• Ensure leadership meetings have decision-grade content (scorecards, trends, key variances, risks, and recommended actions). 
• Drive consistent pre-read readiness and narrative clarity—so meetings focus on decisions, not discovery. 

Strategic Priority Projects 

• Lead VP-sponsored strategic initiatives end-to-end (e.g., workflow standardization, integration readiness, leadership enablement rollouts, operating model improvements). 
• Ensure implementation includes adoption, training alignment, and post-launch stabilization checks. 

Qualifications: 

• 5+ years in program management, strategic operations, consulting, or operational leadership (multi-site healthcare/dental strongly preferred). 
• Demonstrated ability to drive cross-functional work with senior stakeholders and competing priorities. 
• Strong cadence management: agendas, pre-reads, action tracking, and follow-through. 
• Excellent written and verbal communication; able to synthesize complexity into clear decisions and next steps. 
• Comfortable with execution tooling (Asana/Monday/Jira or equivalent), dashboards/scorecards, and Microsoft/Google suite. 
• Bachelor’s degree required; MBA/MHA or PMP a plus. 

Compensation 

• Salary and annual bonus dependent on background and level of experience 
• The ceiling is high at Plum – we are a young and lean company and there will be new opportunities that develop as we grow; salary can increase considerably (and potentially include equity) as you develop and take on additional responsibility 
• Comprehensive health and retirement benefits 

• Perform set-up for complex/advanced/non-routine jobs independently
• Use measuring equipment effectively such as micrometers and calipers
• Work from written procedures and work routers
• Dismantle jigs, tools, and special fixtures
• Make tooling as necessary
• Provides training to co-workers on the operation of CNC machines and inspection methods and tools.
• Maintain drawing specifications by monitoring dimensional and visual characteristics to detect non-conformances
• Handle raw material and hazardous waste safely and in an environmentally responsible manner
• Perform preventative maintenance on equipment
• Other duties as assigned
  
  

• High School Diploma or equivalent (will consider candidates with considerable experience in lieu of education requirement)
• 5+ years of experience in performing adjustments and offsets in CNC Machining for Mills and Lathes (Required)
• Effective verbal/written communications skills and organizational skills
• Must have a strong work ethic, attention to detail, good attendance, and flexibility to work overtime as needed The client offers a competitive salary package that is dependent on qualifications and experience, as well as a strong benefit package, plus participation in a company-wide bonus plan. For immediate consideration and faster response, please forward current resume to: Please include job #19695 in subject line. Please note that all candidates applying must be a US Citizen or Permanent Resident. Client will NOT sponsor.
  
  

Providence | General Contractor | Full-Time

We’re looking for an experienced Project Manager to lead multiple Massachusetts public construction projects from pre‑construction through closeout. This role is ideal for someone who thrives in a fast-paced environment, excels at managing teams, and has a strong background in public-sector work.

What You’ll Do

Lead pre‑construction meetings, site visits, and project planning

Manage and mentor project teams (APMs, Superintendents, Engineers, Admin staff)

Oversee change orders, documentation, routing, and approvals

Maintain strong client relationships and manage subcontractor agreements

Support scheduling, purchasing, invoicing, and overall project operations

Coordinate 2–4 projects simultaneously

What You Bring

5–10 years of construction project management experience

Experience with Massachusetts Public Construction / DCAMM strongly preferred

Knowledge of pre‑construction planning, commercial construction, and basic estimating

Strong written and verbal communication skills

Ability to manage multiple high‑volume projects

Proficiency in Microsoft Office, Project, and Procore

OSHA 10 certification

Bachelor’s degree or higher

Work Environment

60% office | 40% outdoor active job sites

(Varies by project needs)

Interested or know someone who might be a fit? Apply today or share with your network!

Equal Employment Opportunity employer.

Collette is seeking an Inventory Resolutions Specialist to join our Worldwide Operations Team. This is a hybrid role based at headquarters in Pawtucket, RI.

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.

Job Summary:

The Inventory Resolutions Specialist is responsible for resolving escalated and complex Inventory related customer requests including but not limited to waitlists, consolidated departures, group inclusion requests or other items that affect the tour. Key areas of focus are on monitoring and ensuring quick turnaround of requests to meet KPI goals, providing exemplary service to travelers and travel professionals, being creative and an out-of-the-box thinker to meet customer needs and having excellent verbal and written communication and persuasion skills to achieve positive outcomes.

Primary Functions:

• Collaborate with the Inventory Specialists, air, logistics and product team to resolve oversold situations
• Creatively resolve and deescalate Inventory customer challenges
• Contact travel professionals and direct guests related to inventory consolidation or vendor/waitlist departure date changes
• Work with the Inventory Management team to strategically identify creative solutions and implement them
• Successfully rebook travelers impacted by changes/consolidation – hitting key KPI goals
• Evaluate and process group allotment increases in a timely manner in accordance with set KPI’s
• Effectively communicate, negotiate and persuade key vendors to increase allotments to meet client needs
• Utilize persuasion and communication skills to influence customer and vendor outcomes
• Regularly communicate with inside and outside sales team
• Liaison with Group Inventory Operations to quickly make promotional materials available inclusive of additional components being added
• Review and act as the lead for the intake of complicated inventory requests of inclusions, back-to-back tours and other components ensuring quick turnaround
• Ensure turnaround time for various customer questions and requests meet or exceed key KPI goals
• Identify and strategize resolutions to improve turnaround time on key customer requests
• Build relationships and collaborate with other internal teams to plan for and resolve oversold situations
• Track and report progress to internal stakeholders using key account metrics
• Participates in special projects or other items as assigned

Knowledge and Skills:

• Excellent telephone and communication skills
• Strong Relationship and networking skills
• Ability to negotiate with customers and vendors for mutually beneficial outcomes
• Ability to handle escalated conversations
• Strong customer service skills
• Strong attention to detail
• Strong interpersonal skills, self-starter and self-motivated
• Willingness to benefit from coaching and guidance
• Ability to prioritize and deliver on multiple priorities
• Desire to continually learn and improve

Compensation & Benefits

We believe in taking care of our team—inside and outside of work.

The pay range for this position is $19 - $23 per hour.

What We Offer:

• Health & Wellness: Medical, Dental, and Vision coverage—plus a Peloton One Membership to keep you moving
• Time Off: Generous PTO, paid holidays, and your birthday!
• Volunteer Time: Paid hours to give back to causes you care about
• Financial Security: 401(k) with company match
• Family Support: Paid parental leave, paid bereavement leave and access to our Employee Assistance Program
• Career Growth: Tuition reimbursement to help you level up your skills
• Exclusive travel discounts, incentives and more!

Company Description

American Surplus Inc. specializes in buying and selling used warehouse storage and material handling equipment at competitive prices, serving customers since 1992. With over 530,000 square feet of indoor warehouse inventory, ASI is the largest used material handling dealer in the United States. Headquartered in Rhode Island, the company maintains shipping locations nationwide to ensure prompt delivery at affordable freight rates. ASI prides itself on providing high-quality equipment, including used conveyors, pallet racking, mezzanines, and steel shelving, all inspected for quality. Installation services are also available, ensuring your equipment is set up efficiently.

Role Description

This is a full-time, on-site role for an Industrial Conveyor Mechanic based in East Providence, RI. Primary responsibilities include performing maintenance and repair on industrial conveyor systems, troubleshooting machinery issues, and ensuring equipment operates safely and efficiently. The mechanic will also handle milling tasks and work in an industrial setting, adhering to safety and quality standards. Collaboration with team members and efficient time management are key aspects of the role.

• Thoroughly inspect incoming used conveyor systems and components to identify wear, damage, and potential issues.
• Perform mechanical and electrical repairs, including replacing worn belts, bearings, motors, and drives
• Diagnose and resolve mechanical and electrical problems on a variety of systems, often under pressure to meet resale deadlines.
• Test all repaired and refurbished equipment to ensure it operates safely and meets performance standards.
• Assist with upgrades, modifications, and installations as needed for specific systems being prepared for resale. 
• Ability to work independently or as part of a team and a strong commitment to safety. 
• Meticulous approach to inspections, repairs, and documentation.

Qualifications

• Proficiency in Maintenance & Repair and general maintenance tasks
• Experience working with Machinery and Conveyor Systems
• Knowledge and background in the Industrial Sector
• Skills in Milling and using related tools or equipment
• Strong problem-solving skills and attention to detail
• Ability to work in a physical, on-site role in an industrial environment
• Prior experience in industrial equipment installation is a plus
• High school diploma or equivalent required; technical certifications are a plus

We kindly request that staffing and recruitment agencies refrain from contacting us about this position. We are managing this search internally. Unsolicited candidate submissions will not be accepted and will not create any financial obligation.

About the Company

Moss Home Solutions is not just a company; it's a movement to revolutionize the real estate industry with integrity, education, and ethics at its core. We’re dedicated to redefining the cash home buying experience, ensuring a win-win for all involved. With over 1,000 homes purchased, we continue to serve our community with guaranteed cash offers and seamless transactions. We’ve already become the number one cash home buying company in New England. Now we’re on a mission to become the number one cash home buying company in the country! Join Moss Home Solutions if you want to be an integral part of this incredible growth.

About the Role

At Moss Home Solutions, our Property Sales Agents are empowered with unparalleled resources and support to excel in the real estate market. We offer uncapped earning potential ranging from $150K to $250K, employee discounts on in house flips or rentals, and top performers exceeding $300K annually.

Responsibilities

• Build, maintain, and multiply investor relationships
• Show and host 3+ open houses on a weekly basis
• Negotiate and close deals with an investor-centric mindset
• Analyze investment opportunities and drive growth

Qualifications

• Sales experience, preferably in real estate

Required Skills

• Strong communication and negotiation skills
• Ability to work independently and as part of a team
• Creative thinking, problem-solving abilities, and resourcefulness
• Comfortable with outbound prospecting and cold calling

Preferred Skills

• Sales (Required)
• Real Estate Experience - Preferred

Equal Opportunity Statement

Please note: Only the strongest candidates will make it through our rigorous recruiting process. Join Moss Home Solutions and lead the way in transforming the real estate industry!

Work Location

In person - Seekonk, MA 02771 (Required)

JOB OVERVIEW:

The Supervisor, Customer Service & Intake oversees the intake workflow and daily operations of the customer service team within our company. This role ensures that all customer inquiries, service requests, inspections, estimates, and job‑related information are captured accurately and handled promptly. The Supervisor provides direct leadership to Customer Service Representatives (CSRs), ensures exceptional customer experience, and partners closely with operations, sales, and field teams to support smooth project flow from first contact through job completion.

KEY RESPONSIBILITIES:

Supervision & Team Leadership

• Supervise, coach, and develop Customer Service Representatives responsible for inbound/outbound calls, appointment scheduling, service requests, and customer communications.
• Conduct regular 1:1s, performance check-ins, and annual performance reviews.
• Oversee daily staffing, assign workload, create schedules, and ensure adequate coverage during peak periods.
• Lead team meetings, training updates, and onboarding for new CSRs.

Intake & Workflow Management

• Manage the full intake process for all customer inquiries, including new roof requests, repairs, inspections, warranty claims, and follow-up.
• Ensure all customer and job details are captured accurately in CRM or job management systems.
• Review documentation for completeness and accuracy before handoff to estimators, sales reps, or production teams.
• Serve as the escalation point for complex customer issues or service delays.

Customer Experience & Communication

• Ensure the highest level of customer satisfaction through professional, timely communication.
• Monitor customer interactions and provide coaching to maintain quality standards.
• Resolve escalated customer concerns related to scheduling, estimates, or project timelines.
• Foster a customer-first culture aligned with the company’s values.

Operational Collaboration

• Work closely with sales, project managers, field crews, and production coordinators to ensure seamless handoff of intake information.
• Communicate scheduling changes, follow-up needs, and operational issues in real time.
• Identify process gaps and collaborate with leadership to streamline customer service workflows.

Reporting & Quality Control

• Track key performance metrics such as call volume, intake accuracy, response times, conversions, and customer satisfaction.
• Prepare weekly/monthly reports for management.
• Conduct quality assurance (QA) reviews on CSR communication and data entry.

REQUIREMENTS:

• 3–5 years of customer service, intake coordination, or administrative operations experience.
• At least 1–2 years of supervisory or team lead experience.
• Strong communication and de‑escalation skills.
• High level of accuracy and attention to detail.
• Proficiency with CRM systems or job management software; Microsoft Office skills.

PREFERRED:

• Experience in the roofing, construction, home services, or trades industry.
• Background managing a high-call-volume customer service environment.
• Bilingual (English/Spanish) a plus.