Jobs in Poway San Diego County Ca Remote
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High functioning, full-scope, high acuity, procedural shift work.
Practice a wide spectrum of emergency-based medicine .
All UC sites are open 365 days/year: 8:00am-8:00pm.
Flexible shift options! (6, 8, 10 and 12-hour shifts)
Each site has in-house lab, radiology, and pharmacy
Volume varies, average of 2 to 2.5 patients/hour
EPIC utilized system wide throughout Sharp Healthcare
Board certification/board eligibility in Family Medicine, Emergency Medicine or IM/Peds.
Board certification is required within 2 years of employment.
Benefits: Full Benefits for half-time or full-time positions 200 hours of PAID VACATION per year for the first 2 years.
40 hours of PAID SICK time and 40 hours of PAID CME time every year.
Money Purchase and Profit-Sharing Plans + 401K
SIGN-ON BONUS + Full comprehensive benefits package
PAID Malpractice and Tail coverage
Sign-on bonus and full comprehensive benefits package
Annual CME allowance
2 year shareholder track
Public Service Loan Forgiveness (PSLF) Eligible
Live and work in San Diego, California boasting miles of sandy beaches, incredible weather, major attractions, endless outdoor activities; San Diego is one of the most popular tourist destinations on the West Coast. San Diego is family friendly, with a diverse geography delivering a multitude of housing options and top-rated school districts. Sharp Rees-Stealy Medical Group has been at the forefront of clinical excellence for over a century, providing integrated, coordinated care to generations of San Diegans. SRSMG has 19 clinic locations and over 800 board-certified primary care and specialty care providers located across San Diego communities. SRSMG is a large, physician-led, multi-specialty group that offers patients convenient, coordinated & integrated care
All clinics have a lead RN, triage RNs, LVNs and 1:1 Provider/MA ratio plus operations team
Integrated EMR system allows for seamless communication among group PCP's & specialists
SRSMG provides care to patients across San Diego County at 19 clinic sites
SRS offers a full range of services for convenient, coordinated care across 29 different specialties in medicine
SRSMG is an affiliated medical group of Sharp Healthcare. SRSMG is one of the oldest and finest medical groups in San Diego, CA, originally established in 1923.
Sharp Rees-Stealy Medical Group is one of the largest, most comprehensive medical groups in San Diego County, with 19 locations offering services such as primary and specialty care, laboratory, physical therapy, radiology, pharmacy and urgent care. Founded in 1923, SRSMG was San Diego's first multispecialty medical group. Sharp Rees-Stealy Medical Group has more than 700 physicians, 100 advanced practice providers and 3,000 staff members representing virtually every field of medicine dedicated to delivering the extraordinary level of caring called 'The Sharp Experience'. The Sharp Experience combines clinical excellence, advanced technology and patient- and family-centered care. Malcolm Baldrige National Quality Award Recipient: Presidential Award for Excellence
Group named San Diego's Best Medical Group in the San Diego's Best Union-Tribune Readers Poll.
Group achieved Top 10% Recognition for Patient Experience and Quality by the Integrated Healthcare Association. Sharp Rees-Stealy is the only medical group in San Diego County to achieve these two distinctions two years in a row and one of only four in California to earn the Quality recognition.
Recognized by America's Physician Groups in Standards of Excellence Elite Status 12 years in a row.
Recognized for quality results and received full accreditation from the NCQA for our disease management program.
Named Acclaim Award Winner by the American Medical Group Association signifying Sharp Rees-Stealy as one of the top medical groups in the nation .
Named one of California's top performing medical groups by the California State Office of the Patient Advocate in the Health Care Quality Report Card.
Job Duties
- Operate all equipment.
- Stock ingredients from delivery area to storage, work area, walk-in cooler.
- Prepare product.
- Receive and process telephone orders.
- Take inventory and complete associated paperwork.
- Clean equipment and facility approximately daily.
- Deliver product by car and then to door of customer. Deliver flyers and door hangers. Requires Valid driver's license with safe driving record meeting company standards. Access to insured vehicle which can be used for delivery.
- Training Orientation and training provided on the job.
- Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
- Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Navigational skills to read a map, locate addresses within designated delivery area. Must navigate adverse terrain including multi-story buildings, private homes and other delivery sites while carrying product.
Work Conditions
EXPOSURE TO: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from over up to 500 degrees or higher. Sharp edges and moving mechanical parts.
SENSING: Talking and hearing on the telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.
TEMPERMENTS: The ability to direct activities, perform repetitive tasks, work along and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
STANDING: Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".
WALKING: Walking is generally in short distances for short durations. Delivery personnel must travel between the store and the delivery vehicle and from the delivery vehicle to the customer's location.
SITTING: Paperwork is normally completed in an office at a desk or table.
LIFTING: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacking onto shelves up to 72" high.
CARRYING: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried form the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. During delivery, carry pizzas, sides, and beverages while performing "walking" and "climbing" duties.
DRIVING: Deliver pizzas within a designated delivery area. A team member may make several deliveries per shift.
PUSHING: Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"-30" and requires a force of up to 7.5 pounds to push. Trays may also be pulled.
CLIMBING: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. During delivery of product, navigation of five or more flights of stairs may be required.
STOOPING/BENDING: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 40-45 seconds at a time, repeated continuously during the day. Forward bending is also present at the front counter when stocking ingredients.
CROUCHING/SQUATTING: Performed occasionally to stock shelves and to clean low areas.
REACHING: Reaching is performed continuously; up, down, and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Sharp Rees-Stealy Medical Group
San Diego, CA – East County and South Bay
Join a Premier, Physician led, Multi-Specialty Group in San Diego—Where Clinical Excellence Meets Coastal Living! Are you ready to take your career to the next level in one of the most desirable cities in the country?
Requirements/Preferred Experience
Must be board-eligible/board-certified physician in Ophthalmology
Completion of a Surgical Retina Fellowship is required to join our Ophthalmology division
Comfortable administering Intravitreal injections
Position Details
Salary Range: $438,0340K-$613K+ Salary includes productivity/bonuses. Compensation is subject to the individual department/division compensation plans. More information is discussed during the recruitment process.
4-day workweek schedule
:
50% East County;
50% South Bay
Average patient load is 25-30 patients per clinic day
New consults/ Follow-Ups/ Post-Ops
Office based surgery/minor procedures
Practice will be surgical retina and medical retina patients
After hours call is shared with 2 other surgical retina physicians
User friendly work schedule with excellent support staff and collegial work environment
If fellow, will be required to become board certified within first two years of employment
Competitive salary plus sign-on bonus
and full comprehensive benefits package
Shareholder track- Eligible for shareholder after 2nd year of employment
PSLF (Public Service Loan Forgiveness) Eligible
Sharp Rees-Stealy Medical Group has been at the forefront of clinical excellence for over a century, providing integrated, coordinated care to generations of San Diegans. SRSMG has 19 clinic locations and over 700 board-certified primary care and specialty care providers located across San Diego communities.
SRSMG is a large,
physician-led,
multi-specialty group that offers patients convenient, coordinated & integrated care
Ophthalmology services are offered at 7 site locations
Group provides patients a full range of services across 29 different specialties
All clinics have a lead RN, triage RN, LVNs and 1:1 Provider/MA ratio plus operations team
Integrated EMR system allows for seamless communication among group PCP's & specialists
Group has 200+ primary care providers throughout the county; built in referral system
About the Group:
Sharp Rees-Stealy Medical Group
is one of the largest, most comprehensive medical groups in San Diego County, with 19 locations offering services such as primary and specialty care, laboratory, physical therapy, radiology, pharmacy and urgent care.
Founded in 1923, SRSMG was San Diego’s first multispecialty medical group. Sharp Rees-Stealy Medical Group has more than 600 physicians, 100 advanced practice providers and 2,800 staff members representing virtually every field of medicine and are dedicated to delivering the extraordinary level of caring called ‘The Sharp Experience’.
‘The Sharp Experience’
combines clinical excellence, advanced technology and patient- and family-centered care.
Malcolm Baldrige National Quality Award Recipient: Presidential Award for Excellence
Group named as
San Diego’s Best Medical Group
in the San Diego’s Best Union-Tribune Readers Poll.
Group achieved “ Top 10% Recognition for Patient Experience and Quality ” by the Integrated Healthcare Association. Sharp Rees-Stealy is the only medical group in San Diego County to achieve these two distinctions two years in a row and one of only four in California to earn the Quality recognition.
Recognized by America’s Physician Groups in “Standards of Excellence Elite Status” 12 years in a row.
Recognized for quality results and received full accreditation from the National Committee for Quality Assurance for our disease management program.
Named Acclaim Award Winner by the
American Medical Group Association
signifying
Sharp Rees-Stealy as one of the top medical groups in the nation .
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
We are looking to hire a Sr. Field Auto Appraiser supporting the San Diego Metro, CA area.
As a dedicated Sr. Auto Appraiser, you will within defined guidelines and framework responsible for the investigation, negotiation, evaluation and appraisal of vehicle damage claims for both repairable and total loss vehicles to ensure estimate accuracy in compliance with state laws and regulations. Accountable for delivering exceptional member service through setting appropriate expectations, proactive communications, advice, and empathy.
What you'll do:
With the use of digital tools, evaluates and appraises highly complex auto physical damage claims in accordance with the terms and conditions of the contract, corporate guidelines and state laws and regulations.
Investigate claim damages including communicating with the insured, internal claims adjusters, and third parties/vendors. May require face-to-face interactions with members and third parties.
Review facts of loss and vehicle damage to determine if subrogation opportunities exist and ensures all supporting physical damage documentation is in the claim.
Demonstrate advanced knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance with laws, regulations, and policy provisions.
Review claims/suppliers for fraud indicators and refers to Special Investigations Unit for handling, if applicable.
Maintain accurate and current claim file documentation throughout the claims process for complex claims.
Maintain high standards of productivity through effective desk management, timely follow ups, and accurate mapping of repair plan and timeline for repair in support of fast and accurate claims adjudication.
Responsible for reviewing additional damages received from repair facilities to either complete a supplement or triage to field provider method of inspection.
May serve as a subject matter expert representative for disputed claims or trials. Serves as a resource to team members on escalated issues of a routine nature.
Partner with vendors and internal business partners to facilitate highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
Proactively provide policyholders with information regarding their coverage, repair estimate or total loss valuation, and claims/repair process while setting appropriate expectations.
Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
May be assigned CAT deployment travel with minimal notice during designated CATs.
Work various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
High School Diploma or General Equivalency Diploma.
2 years of auto appraising experience.
Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures.
Advanced working knowledge of estimating losses using CCC or similar estimating platforms.
Demonstrated written and verbal skills to communicate with members, claimants, repair facilities, and other internal and external stakeholders.
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
Physical Demand Requirements:
May require the ability to operate a company vehicle within assigned territory.
May require the ability to reach, handle, squat, bend, climb, and kneel as needed to complete inspections of damaged vehicles.
May require the ability to work outdoors in inclement weather conditions; May be exposed to working in body shop and/or salvage yard environments up to 25% of the time.
May be required to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.
Compensation range: The salary range for this position is: $63,590 - $121,530.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
We are looking to hire a Sr. Field Auto Appraiser supporting the San Diego Metro, CA area.
As a dedicated Sr. Auto Appraiser, you will within defined guidelines and framework responsible for the investigation, negotiation, evaluation and appraisal of vehicle damage claims for both repairable and total loss vehicles to ensure estimate accuracy in compliance with state laws and regulations. Accountable for delivering exceptional member service through setting appropriate expectations, proactive communications, advice, and empathy.
What you'll do:
With the use of digital tools, evaluates and appraises highly complex auto physical damage claims in accordance with the terms and conditions of the contract, corporate guidelines and state laws and regulations.
Investigate claim damages including communicating with the insured, internal claims adjusters, and third parties/vendors. May require face-to-face interactions with members and third parties.
Review facts of loss and vehicle damage to determine if subrogation opportunities exist and ensures all supporting physical damage documentation is in the claim.
Demonstrate advanced knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance with laws, regulations, and policy provisions.
Review claims/suppliers for fraud indicators and refers to Special Investigations Unit for handling, if applicable.
Maintain accurate and current claim file documentation throughout the claims process for complex claims.
Maintain high standards of productivity through effective desk management, timely follow ups, and accurate mapping of repair plan and timeline for repair in support of fast and accurate claims adjudication.
Responsible for reviewing additional damages received from repair facilities to either complete a supplement or triage to field provider method of inspection.
May serve as a subject matter expert representative for disputed claims or trials. Serves as a resource to team members on escalated issues of a routine nature.
Partner with vendors and internal business partners to facilitate highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
Proactively provide policyholders with information regarding their coverage, repair estimate or total loss valuation, and claims/repair process while setting appropriate expectations.
Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
May be assigned CAT deployment travel with minimal notice during designated CATs.
Work various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
High School Diploma or General Equivalency Diploma.
2 years of auto appraising experience.
Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures.
Advanced working knowledge of estimating losses using CCC or similar estimating platforms.
Demonstrated written and verbal skills to communicate with members, claimants, repair facilities, and other internal and external stakeholders.
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
Physical Demand Requirements:
May require the ability to operate a company vehicle within assigned territory.
May require the ability to reach, handle, squat, bend, climb, and kneel as needed to complete inspections of damaged vehicles.
May require the ability to work outdoors in inclement weather conditions; May be exposed to working in body shop and/or salvage yard environments up to 25% of the time.
May be required to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.
Compensation range: The salary range for this position is: $63,590 - $121,530.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
In the Patient Care Manager RN Hybrid role, you are responsible for the supervision and coordination of clinical services and provide and direct provisions of nursing care to patients in their homes as prescribed by the physician. You will coordinate and supervise an interdisciplinary team of staff to assure the continuity of high-quality care to home health patients assigned to your team's area in accordance with the physician-prescribed plan of care, and all applicable state and federal laws and regulations.
Hybrid in MN/DC. (Recruiter to confirm 4 day a week schedule): This position follows a hybrid schedule with four in-office days per week.
Hybrid anywhere else (details provided by recruiter): This position follows a hybrid schedule with three in-office days per week.
Primary Responsibilities:
* Directly/indirectly supervises home health aides and LPNs, provides instruction, and assigns tasks
* Provides clinical services within the scope of practice, as defined by the state laws governing the practice of nursing, in accordance with the plan of care, and in coordination with other members of the health care team
* Completes comprehensive assessments (OASIS), medication reconciliation, and initial/comprehensive nursing evaluation visits.
* Receives referrals, ensures appropriate clinician assignments, evaluate patient orders, and plot start of care visits
* Coordinates determination of patient home health benefits, medical necessity, and ongoing insurance approvals
* Ensures patient needs are continually assessed and care rendered is individualized to patient needs, appropriate and reasonable, meets home health eligibility criteria, and is in accordance with physician orders
* Reviews assessments and plans of care daily, per assigned workflow, and consults clinicians with recommendations, as appropriate
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
* Current unrestricted RN licensure in state of practice
* Current CPR certification requirements
* Current driver's license, vehicle insurance, and access to a dependable vehicle or public transportation
* Ability to function in any home situation regardless of age, race, creed, color, sex, disability, or financial condition of the client
Preferred Qualifications:
* Home care experience
* Able to work independently
* Good communication, writing, and organizational skills
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annual ly based on full-time employment. We comply with all minimum wage laws as applicable.
#LHCJobs
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Remote working/work at home options are available for this role.
Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.
The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Customer Service Representative Responsibilities- Handle high amounts of incoming calls
- Produce sales leads
- Identify and evaluate customers' needs to deliver satisfaction
- Build sustainable relationships of trust through open and interactive discussion
- Provide accurate, valid and comprehensive information by using the right methods/tools
- Reach personal/customer service team sales targets and call handling quotas
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Some proven customer support experience or experience as a client service representative
- Track record of not just reaching, but exceeding quota requirements
- Strong phone administration skills and active listening capabilities
- Experience with CRM systems and practices
- Customer orientation and capacity to adapt/respond to different types of characters
- Exceptional communication and presentation skills
- Ability to multi-task, prioritize, and control time effectively
- High school degree
Remote working/work at home options are available for this role.
Are you passionate about delivering exceptional service and making a meaningful impact every day? MEM Insurance is looking for a Customer Care Advocate I to join our customer-focused, mission-driven team. In this role, you will be the voice of empathy, clarity, and support for our policyholders and producershelping them navigate their workers compensation needs with confidence and care.
As a Customer Care Advocate I, you will use your service mindset, growing insurance knowledge, and commitment to excellence to create positive experiences in every interaction. You'll play a key role in ensuring policy administration is accurate, compliant, and efficient while contributing to a collaborative culture centered on problem-solving, teamwork, and continuous improvement.
At MEM, we believe in caring for our customersand equally for our employees. We create an environment where people feel supported, trusted, and encouraged to grow. Our hybrid-friendly, remote-first approach gives you the flexibility to do your best work while contributing meaningfully to our mission.
Essential Duties and Responsibilities- Deliver outstanding customer experiences by responding promptly, accurately, and professionally across all communication channelsstriving for single-contact resolution whenever possible.
- Leverage tools, systems, and resources effectively to provide caring, well-informed service to customers, producers, and internal partners.
- Perform compliant policy administration, including processing policy changes, updating contact information, and setting up payment plans in accordance with state statutes and regulatory requirements.
- Build collaborative relationships across teamsfollowing through on commitments, sharing knowledge, and contributing to a consistent, high-quality service experience.
- Maintain timely workflow management, ensuring Level I tasks are processed within established service level expectations and keeping teammates and leaders informed of progress.
- Exercise judgment and escalate when needed, involving leadership appropriately to help resolve complex or sensitive inquiries.
- Promote and practice responsible use of company resources, aligning actions with company policies and efficiency goals.
- Share insights for continuous improvement, identifying opportunities that improve processes, service experiences, and value for customers and partners.
- Engage in ongoing learning, including training on workers compensation insurance, company systems, and industry best practices.
- Work effectively in a remote-first, hybrid environment, meeting availability expectations and demonstrating reliable, professional communication.
- Perform other duties as assigned.
Education: Bachelor's degree preferred (or a combination of education and relevant experience).
Certifications: Registered Workers Compensation Specialist (RWCS) designation required within 12 months (provided by MEM).
Licenses: Valid driver's license required.
Experience: 13 years in a customer service role; insurance experience preferred.
At MEM Insurance, we are committed to our vision, mission, and values. We foster a culture of collaboration, integrity, and innovation. Our team is passionate about delivering exceptional service to our customers while supporting each other's growth and success. We believe in accountability, continuous learning, and creating an environment where employees feel valued and empowered.
MEM Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that varied perspectives drive innovation and strengthen our ability to serve our customers and communities.
Total Rewards OverviewHealth Plans: Medical, Dental, and Vision Includes fertility benefits, fully paid preventative care, and adult orthodontia.
Employer-Paid Life and Disability Benefits: Life Insurance (3x base salary), AD&D, Short and Long-term Disability.
Wellness and Recognition Program: Employer-paid incentives for employees and spouses.
Flexible Spending Account and Dependent Care options
Health Savings Account: Generous employer contribution.
Time Away from Work: Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave.
Employee Assistance Programs
401k Retirement Plan: Employer match and profit sharing.
Adoption Assistance and Tuition Assistance
Notice Regarding Use of Artificial Intelligence MEM may use artificial intelligence (AI) tools to more efficiently facilitate and assist in decisions involving recruitment, hiring, promotion, renewal of employment, selection for training or apprenticeship, discharge, discipline, tenure, or the terms, privileges, or conditions of employment. Any such use of AI tools will comply with all applicable laws.
Remote working/work at home options are available for this role.
Are you ready to earn money from the comfort of your own home? This exciting opportunity is perfect for anyone with a variety of skills and backgrounds whether you've been an administrative assistant, data entry clerk, typist, customer service rep, or even a driver!
Why You'll Love This Job:- Flexibility at Its Best: Work part-time or full-time, from anywhere, and on a schedule that fits your life.
- No Experience? No Problem! Comprehensive training is provided to set you up for success.
- Variety of Opportunities: Choose from a range of career fields and find the perfect fit for your talents.
- Participate in research studies that contribute to meaningful outcomes.
- Enjoy the freedom of remote work while building your career.
This role is your chance to turn your skills into income while working in an environment that's convenient and accommodating. Don't wait take the first step toward a rewarding work-from-home career today!
Apply now and start building the flexible, fulfilling future you deserve.
Requirements:- Computer with internet access
- Quiet work space away from distractions
- Must be able and comfortable to working in an environment without immediate supervision
- Ability to read, understand, and follow oral and written instructions.
- Data entry or administrative assistant experience is not needed but can be a bonus
- We are recruiting those who have a background in health care, warehouse worker, delivery drivers, customer service, etc - we welcome all backgrounds so long as you're ready to learn
To get started, these are the essential elements you'll need!
- LapTop. You may be asked to use your webcam. These types of studies typically pay more. You'll need a stable internet connection. You may be asked to conduct a study using your SmartPhone.
- Data entry skills. All studies require that you be able to read, write and take direction as well as type a minimum of 25 words per minute.
- Work when you want
- Earn cash working part time or full time.
- Learn new skills that you can take anywhere.
- No degree required
- Supplement your existing job. No need to quit your current job, unless you really hate it.
- Excellent job for Stay at home moms, retired folks, disabled people and anyone looking to learn how to make income online.
Remote working/work at home options are available for this role.
Are you organized, detail oriented, and ready to play a key role in the success of a dynamic property management company? Join Associa as an Administrative Assistant and contribute to the efficient operations of our growing portfolio. We are seeking a dedicated individual to provide essential administrative support to our property management team.
This is a full-time position that would be working regular business hours, reporting to the local branch office in St. Petersburg, FL (not remote).
Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.
Our Administrative Assistants are the heart of our property management operations, making a significant impact through:
- Provide crucial administrative support to the property management team, ensuring smooth day-to-day operations.
- Act as a central point of contact for internal and external communications, handling inquiries and coordinating information flow.
- Maintain accurate records, prepare reports, and assist with documentation to support effective property management.
- Manage calendars, schedule appointments, and coordinate meetings to optimize the team's productivity.
- Build positive relationships with clients, tenants, and vendors, demonstrating a commitment to excellent customer service.
Remote working/work at home options are available for this role.