Jobs in Potomac Falls Virginia

The Operations Training Manager plays a critical role in shaping the success of JK Moving Services’ Household Goods and Commercial Operations. Leads the design, delivery, and continuous improvement of training programs that support operational excellence across the organization. Onboarding new drivers, preparing seasonal teams and maintaining compliance standards, this role ensures our workforce is equipped to perform at the highest level.

As the leader of the operations training function, oversees a team of trainers and manages multiple dedicated training facilities. Acting as a key liaison between Operations leadership and frontline crews, brings training to life in real-world settings including in the warehouse, on the trucks, and working directly with teams on site. This is a hands-on role focused on building capability, reinforcing standards, and driving measurable performance outcomes.

Role Type: People Leader

Location: M1 Warehouse, Sterling, VA (with travel for job audits)

REQUIRED QUALIFICATIONS

• 3-5+ years in training, operations, or workforce development (moving, logistics, or transportation strongly preferred)

• Demonstrated experience designing and delivering training programs at scale

• Strong working knowledge of OSHA/DOT/FMCSA regulations and compliance requirements

• Proven ability to manage and develop a small team

• Proficiency with data analysis and reporting (Excel, Power BI, Tableau, SQL)

• Excellent communication skills, comfortable presenting to executives and coaching production crews

• Experience conducting field audits and providing constructive, actionable feedback

• Project management capability with multiple concurrent initiatives

• Ability to work in external and warehouse environments and observe field operations

– Ability to lift/carry +50lbs and walk/stand for up to 8 working hours

• Ability to travel: Regular local travel for job audits; occasional off-site audits

PREFERRED QUALIFICATIONS

• Direct experience in household goods and commercial office moving or transportation industry

• Familiarity with learning management systems (LMS)

• Experience managing H2B visa programs or seasonal workforce logistics

• CDL or operational field experience (not required, but respected)

CORE RESPONSIBILITIES

Training Operations

• Manage the Household Goods (HHG) and Commercial training at the main JK Warehouse locations; ensure facility readiness and resource availability

• Lead, develop, and hold accountable a team of training facilitators

• Design, build, and continuously update all training curricula, materials, and SOPs

• Create and implement standardized LD driver onboarding aligned to JK standards

• Conduct live job audits (local, commercial, and Over the road) to assess crew performance and provide real-time coaching

Compliance & Standards

• Maintain current knowledge of OSHA, DOT, FMCSA, and contract-specific requirements

• Track crew compliance through data analytics; identify trends and gaps

• Monitor documentation adherence across certifications, training records, and safety files

• Coach production teams to meet JK standards; escalate issues as needed

Program Management

• Plan and execute the Annual Long Distance Driver Conference (February)

• Develop and deliver semi-annual refresher training for operation staff (Jan-Apr, Oct-Dec)

• Manage seasonal workforce onboarding during peak season (May-Aug)

• Oversee H-2B visa program training and logistics (Apr-Sep): housing, transport, qualifications, compliance

• Coordinate with Safety on driver development programs

• Develop training programs for new products and services from enterprise initiatives.

Strategic Partnership

• Meet regularly with Operations leadership to review crew performance data and training effectiveness.

• Meet regularly with various business units (BU) leadership to review contractual compliance and changes.

• Master all operational technology and applications; train staff on adoption.

• Update training programs based on operational and BU feedback and evolving business needs.

• Track technology adoption metrics; identify barriers and provide targeted support.

Additional Responsibilities

• Support high-level/high-end client services as needed

• Meet with sales team leadership to track and/or develop existing/new services or products.

• Evolve with strategic initiatives and enterprise plans for additional duties and responsibilities.

Sparks Group has partnered with a leading Government Contractor seeking a Senior Director of Compensation. If you have 7+ years of experience in compensation management with significant experience in developing and administering sales compensation plans including bonuses, commissions, or other incentive programs, along with executive compensation expertise, this is the ideal role for you.

Key Responsibilities:

• Lead the development and implementation of compensation strategies, policies, and programs to attract, retain, and motivate top talent.
• Design, communicate, implement, and administer sales compensation plans, including bonus structures, commissions, and other incentives.
• Provide guidance and oversight on executive compensation programs, including long-term incentives, equity awards, and executive pay benchmarking.
• Analyze and benchmark compensation data to ensure competitive positioning in the marketplace.
• Collaborate with senior leadership to design compensation plans that align with business goals, performance, and market trends.
• Conduct thorough pay equity analysis and work to ensure internal equity and external competitiveness across all levels.
• Write, update, and maintain compensation policy documents, ensuring they are clear, compliant, and aligned with company goals.
• Provide expert guidance and counsel to HR business partners, managers, and leadership on compensation matters.
• Oversee the development and maintenance of compensation-related reports, dashboards, and metrics.
• Lead the administration of annual compensation review cycles, including salary planning, merit increases, and bonus programs.
• Manage the creation and maintenance of salary ranges and structures to ensure internal consistency and external competitiveness.
• Stay current with compensation trends, regulations, and best practices to ensure compliance and competitiveness.
• Drive projects and initiatives that streamline and improve compensation processes and systems.
• Utilize Workday compensation tools to administer and manage compensation programs effectively.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field (Master’s preferred).
• 7+ years of experience in compensation management, with a strong background in designing and implementing compensation programs, including sales compensation and executive compensation.
• In-depth knowledge of compensation principles, market trends, and relevant legislation (e.g., FLSA, EEO, FMLA).
• Proven experience developing, communicating, implementing, and administering sales compensation plans (bonuses, commissions, incentives).
• Understanding of pricing and labor category analysis and market pricing within a government contractor setting and proposal response activities.
• Experience in designing and managing executive compensation programs.
• Strong analytical skills with the ability to interpret data and make strategic decisions.
• Advanced proficiency in compensation tools, HRIS (especially Workday), MS Excel (pivot tables, VLOOKUP, etc.) and Sharepoint.
• Ability to write, update, and maintain clear and compliant compensation policy documents.
• Ability to think strategically and act tactically with a focus on delivering high-quality results.
• Highly focused on data quality and producing first-class, well considered and comprehensive work product. Able to make solid judgement working with and engaging cross-functional resources while communicating with stakeholders in all projects and processes.
• Preferred Qualifications:
• Certified Compensation Professional (CCP) designation is required, PHR and SHRM-CP certification
• Experience with Workday HRIS or comparable systems

NoeCee Global Inc. is growing, and we’re looking for motivated individuals to join our marketing and sales team! If you’re an energetic, goal-driven person looking to develop professionally and grow into leadership, this is the opportunity for you.

As a Marketing and Sales Representative, you’ll gain hands-on experience in marketing, sales, and leadership. We provide full training, and you’ll work directly with customers, represent client brands, and contribute to team growth. This role is ideal for someone eager to start their career in a fast-paced, performance-based environment with real opportunities for advancement.

Key Responsibilities

• Represent our clients in partnered retail locations through face-to-face marketing

• Engage daily with potential new customers and promote brand awareness

• Build strong relationships with customers, teammates, and leadership

• Track and achieve personal and team-based performance goals

• Collaborate on campaign strategy and new customer acquisition initiatives

Who We’re Looking For

We value attitude over experience. You’ll thrive here if you:

• Enjoy interacting with people and solving problems in real time

• Communicate clearly and work well in team settings

• Are driven by goals, recognition, and the opportunity to grow

• Want to take on leadership or management responsibilities in the future

If you’re ready to get your foot in the door with a growing company and build real-world business skills, apply today and join NoeCee Global in Fairfax, VA!

Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high-stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets.

The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations.

This is a unique opportunity for an experienced organization leader that is an entrepreneurial, highly driven, demonstrated meteorology expert with a well-rounded skill set and breadth of operational and administrative experience, thick skin, highly confident, and self-motivated professional whose responsibilities extend beyond those of traditional meteorologists.

This job is in the United States, with strong focus on leadership and business-building in the Northeast US. A qualified candidate will reside in the United States (ideally in the Northeast US) and be intimately familiar with, operationally (and demonstrably) experienced with an extensive range weather conditions, including tropical cyclones, flood events, storm surge, hail, thunderstorms, downbursts, squall lines, blizzards, snow, ice, tornadoes, extreme temperatures, and alike, as well as a deep understanding of North America and global weather patterns and have a working familiarity with global geography, customs, and culture. This job will require frequent interaction and collaboration with experts in other professions.

The candidate must be a team leader and have a proven track record of performing high-quality work with little supervision, “taking the bull by the horns”, effectively launching and growing business initiatives, leading team members, producing and maintaining accurate budgets, and be able to communicate confidently and effectively in critical situations.

Required Qualifications

• Bachelor’s degree in Meteorology or Atmospheric Science (physics/calculus‑based program preferred). Advanced study in business (MBA, leadership, management certificate) is a strong plus.
• An active Certified Consulting Meteorologist (CCM) designation from the American Meteorological Society.
• 10+ years of operational meteorology with demonstrated growth in scope and leadership.
• 3+ years leading, managing, and mentoring team members.
• Significant operational experience in at least five (5) of the following domains:
• Tropical Cyclones (including accompanying severe weather, such as tornadoes and flooding/storm surge)
• Severe Thunderstorms (Hail/Wind/Tornadoes)
• Non-Convective Windstorms
• Mountain Meteorology
• Energy Meteorology (including Renewable Energy)
• Wildfire Weather
• Winter Weather (Snow/Ice)
• Heavy Rainfall and/or Flooding
• Marine Meteorology
• Aviation Meteorology
• Air Quality Meteorology
• Exceptional technical writing skills with a record of high‑quality scientific reports/publications
• Driver’s License (only for positions that require travel)

Preferred Qualifications

• Residency in the Northeast United States

• Prior forensic meteorology experience, investigative research, and/or authored publications pertaining to weather events impacting to the insurance industry, such as severe convective storms, tropical cyclones, flooding/rainfall, or similar.
  
  

Some of the Benefits We Have Include

J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team’s needs.

• Our flexible work environment allows employees to work remotely, when needed
• Flexible Time Off policy
• Medical, Dental, and Vision Insurance
• 401k Match
• Commuter Benefit

A reasonable estimate of the salary range for this role is $125,000 - $145,000 per year. Any offered salary range is based on a wide array of factors including but not limited to skillset, experience, training, location, the scope of the role, management responsibility, etc.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

By submitting your application, you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein. California residents can click here to learn more about the personal information we collect and here to learn about additional privacy rights that may be available.

Please explore what we’re all about at and Job Accommodations

We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal!

J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you are an individual with a disability and would like to request for a reasonable accommodation, please email and include “Applicant Accommodation” within the subject line with your request and contact information.

All your information will be kept confidential according to EEO guidelines.

Title

Sr. Principal Operations Research Analyst

Belong. Connect. Grow. with KBR!

KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national security.

Why Join Us?

• Innovative Projects: KBR’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
• Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
• Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.

Key Responsibilities

KBR is seeking a Sr. Principal Operations Research Analyst to join a multi-disciplinary team consisting of operational military and intelligence subject matter experts (SMEs), operations research analysts, modelers, and software engineers who conduct modeling, simulation, and analysis (MS&A) of emerging concepts for the Defense Advanced Projects Research Agency (DARPA) using advanced MS&A techniques and tools. The selected candidate will:

• Lead or support the conduct of studies for senior-level military decision makers, technology developers, and acquisition professionals for use in CONOPS development, force structure design, resource allocation, and targeted technology insertion.
• Develop and execute an experiment design approach, identify key metrics for simulation output, analyze results, generate insights and information, and present findings to senior DoD leaders.
• Develop and/or refine an analytic pipeline; interact with third-party software developers to incorporate this analytic pipeline into the modeling & simulation (M&S) tool.
• Conduct pre- and post-simulation analyses as needed.
• Design, develop, implement, and maintain analytic dashboard prototypes for incorporation into the MS&A software suite.
• Be prepared to instantiate platform and system models, model behaviors, and model hierarchies in the designated M&S environment as required.
• Work independently with little direction or guidance except in the most complex of situations.

Work Environment

• Location: On-site
• Travel Requirements: Minimal 0-20%
• Working Hours: Standard

Qualifications

Required:

• Master’s Degree in Operations Research, Applied Mathematics, Data Science, or related STEM discipline with 10 years of relevant experience
• Strong knowledge of simulation analysis and experiment design & analysis techniques
• High level of proficiency in R, MATLAB, Python, JupyterLab and/or Jupyter Notebook
• Basic proficiency in a mission-level combat modeling & simulation framework such as AFSIM or NGTS

Desired

• PhD in Operations Research, Applied Mathematics, Data Science, or related STEM discipline with 15 years of relevant experience
• Deep knowledge of simulation analysis and experiment design & analysis techniques
• High level of proficiency a mission-level combat modeling & simulation framework such as AFSIM or NGTS
• Certified Analytics Professional (CAP) or equivalent certification

Scheduled Weekly Hours

40hrs

Basic Compensation

The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.

Additional Compensation

KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.

Ready to Make a Difference?

If you’re excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together.

KBR Benefits

KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

R2120551

Job Title: Teamcenter SME / Solution Architect

Role Overview

We are seeking a highly experienced Teamcenter Subject Matter Expert / Architect to lead the design, implementation, and optimization of Siemens Teamcenter PLM solutions within the Mining and Energy sectors. The ideal candidate will combine deep technical expertise with industry-specific knowledge to drive digital transformation, streamline engineering workflows, and ensure scalable, sustainable PLM architecture.

Key Responsibilities

• Lead end-to-end Teamcenter solution architecture design, deployment, and integration.
• Collaborate with stakeholders to define PLM strategy, roadmap, and governance frameworks.
• Customize Teamcenter modules to align with Mining/Energy industry requirements (asset lifecycle, compliance, safety, sustainability).
• Provide technical leadership during implementation, ensuring best practices in configuration, data migration, and system performance.
• Conduct workshops, training, and knowledge transfer for engineering and IT teams.
• Partner with cross-functional teams to integrate Teamcenter with ERP, CAD, and other enterprise systems.
• Stay updated on PLM trends, Siemens advancements, and industry regulations to advise on continuous improvement.

Required Skills & Experience

• 10+ years of experience in PLM solutions, with at least 5 years in Teamcenter architecture/SME roles.
• Proven track record in Mining, Energy, Oil & Gas, or Utilities sectors.
• Strong expertise in Teamcenter modules (Workflow, BOM, Change Management, Requirements, Manufacturing).
• Hands-on experience with CAD/CAE integrations (NX, CATIA, SolidWorks, etc.).
• Knowledge of ERP integration (SAP, Oracle) and enterprise IT landscapes.
• Excellent communication, stakeholder management, and leadership skills.
• Ability to translate business needs into scalable technical solutions.

Preferred Qualifications

• Siemens Teamcenter certifications.
• Experience with cloud-based PLM deployments (AWS, Azure).
• Familiarity with digital twin, IoT, and Industry 4.0 applications in Mining/Energy.

**Federal Project - Applicant must be a United States Citizen**

Baer is looking for Platform Developer for a 12 months Federal Project located in Herndon, VA.

Title: Platform Developer

Location: Hybrid - Herndon, VA (Mon-Thur)

Duration: 12 months

Rate: All-inclusive

Alignment: W2 or C2C

Role Overview

We are looking for a skilled AI Platform Developer with experience in building and supporting AI/ML solutions. The ideal candidate should have strong programming skills, hands-on experience with machine learning frameworks, and experience deploying AI models in cloud environments.

Key Responsibilities

• Develop, test, and deploy machine learning and deep learning models.
• Build and maintain scalable AI platform components and pipelines.
• Perform data acquisition, preprocessing, feature engineering, and analysis.
• Collaborate with data scientists and engineering teams to integrate AI solutions into applications.
• Support model deployment, monitoring, and optimization using MLOps best practices.
• Work with large datasets using big data tools and distributed systems.

Required Qualifications

• 5+ years of experience in building and supporting AI/ML solutions
• Strong programming skills in Python (knowledge of R, Java, or C++ is a plus).
• Good understanding of Machine Learning and Deep Learning, including supervised, unsupervised, and reinforcement learning techniques.
• Hands-on experience with TensorFlow, PyTorch, Keras, and scikit-learn.
• Experience with data processing, SQL and NoSQL databases.
• Familiarity with Apache Spark and large-scale data processing.
• Solid foundation in mathematics and statistics (linear algebra, probability, calculus).

Company Overview:

Baer provides best-in-class engagement experiences for our consultants. Our job requirements are carefully vetted and are typically associated with pivotal programs offering tremendous opportunities to expand your skills leveraging the latest solutions.

Baer is an equal opportunity employer including disability/veteran.

ALL OPEN JOBS

nTech Workforce has an immediate 23203 Junior Customer Service Representative III

Terms of Employment

• W2 Contract, 12 Months
• This role is full time onsite reporting at 1068 N Front ST, Baltimore, MD.
• Work Schedule: 08:00 am- 05:00 pm

Overview

• Our client is seeking (4) Junior Customer Service Representatives who are responsible for providing advanced customer service and support to customers of a company.

Responsibilities:

• Handling complex or escalated customer inquiries, issues, and requests via phone, email, or chat.
• Providing in-depth information about products or services, including detailed explanations of features, pricing, and specifications.
• Processing complex orders, returns, and exchanges accurately and efficiently.
• Resolving escalated customer complaints or issues in a timely and effective manner.
• Acting as a point of contact for other customer service representatives for guidance and support.
• Mentoring and training junior customer service representatives.
• Maintaining accurate and detailed records of customer interactions and transactions.
• Analyzing customer feedback and trends to identify areas for improvement.
• Collaborating with other departments, such as sales or marketing, to address customer needs or concerns.
• Keeping up-to-date with product knowledge, industry trends, and company policies.

Required Skills & Experience

• Junior Level experience required.
• Need prior large volume of utility call center experience
• Previous customer service experience/call center experience.
• Handling Inbound and Outbound calls
• Solid understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Strong customer focus.
• Ability to handle difficult or challenging situations with professionalism and empathy.

Benefits Information

• Medical Insurance; Vision Insurance; Dental Insurance
• 401K Retirement Plan (Discretionary Match Offered)
• Ancillary Coverage (Life, AD&D, Short Term / Long Term Disability)
• Employee Referral Bonus
• Bi-Weekly Direct Deposit
• Note: As a contingent worker with nTech, you'll be paid for all approved hours worked; paid time off and paid holidays are not provided.

nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.

Test Security Specialist (3 Openings)

Location: Remote (closest to EST)

Mode: this is a true, temporary assignment covering peak time (test administration and a leave)

Profile: Experience service/analytics person who has proven experience in investigations, compliance, test security, fraud prevention, risk management, or casework in a regulated environment. Ideal to have call center exposure and investigations experience. Will manage 1500-2000 cases - initially via phone that translates to email and outbound communications as cases mature.

Rate: $45/HR ON W2 Benefits

About the Opportunity

As a Test Security Specialist focused on AP Investigations, you will lead investigations into AP test

security incidents and score validity concerns. You will manage cases end to end by reviewing and

synthesizing evidence such as statistical indicators, test day reports, plagiarism findings, AI-related

reports, and any available supporting documentation or physical evidence. You will apply Client

policies and legal requirements to reach clear, well-supported determinations, including whether

evidence supports score cancellation.

You will also communicate professionally with students, parents, and student representatives, including attorneys, counselors, and educators, to ensure timely case resolution and consistent, accurate policy explanation. This role requires strong judgment, attention to detail, and the ability to manage sensitive situations with fairness and discretion.

In this role, you will:

Case Management (65%)

• Own AP investigation cases end to end from intake through final determination and closure,

ensuring each case is handled thoroughly, consistently, and within required timelines.

• Triage and scope cases by identifying allegation type, applicable policy, key evidence needs, and

any immediate risks or deadlines.

• Collect, review, and synthesize evidence including statistical indicators, test day

documentation, proctor and coordinator reports, seating and timing details (when available),

plagiarism findings, AI-related reports, and any supporting materials submitted by stakeholders.

• Analyze patterns and irregularities using investigative reasoning and data review techniques to

determine whether observed signals are consistent with policy-defined misconduct or score

validity concerns.

• Document investigative work clearly and completely in the case management system, including

evidence summaries, rationale, decision points, and recommended outcomes, to ensure audit?ready and defensible case files.

• Develop case recommendations that align to policy and evidentiary standards, and collaborate

with team leads and peers as needed on complex or high-risk determinations.

• Coordinate cross-functional work with internal partners and external vendors to obtain

evidence, validate reports, and resolve open questions, while protecting confidentiality and

sensitive data.

• Track and report case metrics such as status, aging, throughput, and outcomes, and surface

trends, recurring issues, or process gaps to leadership.

• Support continuous improvement by identifying opportunities to refine workflows, templates,

documentation standards, and investigation playbooks to improve speed, consistency, and

quality.

Customer Service (35%)

• Communicate professionally and empathetically with students, parents, educators, and

student representatives about cases under review, including what is being reviewed, what

evidence is considered, and what steps occur next.

• Draft clear written correspondence that accurately reflects policy, process, and case status,

using a tone appropriate for sensitive situations and escalated concerns.

• Conduct phone calls and written follow-ups to gather additional context, clarify

documentation, and resolve stakeholder questions while maintaining confidentiality and

neutrality.

• Maintain detailed communication records so all stakeholder interactions, requests, and

responses are captured consistently and are easy to reference during review or escalation.

• De-escalate sensitive situations by explaining policies and outcomes diplomatically, setting

expectations, and escalating to leadership or legal partners when needed.

• Help ensure timely resolution by meeting response standards, managing follow-ups, and

keeping cases moving forward without sacrificing quality or policy alignment.

About You

Success Measures

Success in this role will be evaluated by:

• Case throughput and timeliness: Managing an assigned caseload and moving cases from intake

to closure within established timelines, including increased volume during peak periods. Where

applicable, meeting productivity expectations aligned to case complexity and seasonality.

• Quality and audit readiness: Producing complete, accurate, and well-organized case files with

clear evidence summaries and documented rationale that meet audit and documentation

standards.

• SLA adherence: Meeting response and follow-up expectations for stakeholder communications

and internal milestones, including timely documentation of interactions and next steps.

• Decision consistency: Applying policies and evidentiary standards consistently across cases and

escalating complex, high-risk, or ambiguous matters appropriately.

• Stakeholder experience: Communicating clearly and professionally, setting expectations, and

resolving cases with fairness and respect, including effective de-escalation when needed.

• Operational contribution: Identifying recurring issues, trends, and process improvements that

strengthen investigation quality, consistency, and efficiency.

Glass America is creating a culture that delivers on our Mission to WOW Every Customer and Be the Best! As one of the nation's largest auto glass and windshield replacement and repair businesses, we have been keeping cars, trucks and vans safe on the road since 1999. When it comes to auto glass repair and replacement - Glass America sets the standard.

What Glass America offers you:

• 80 hours of accrued paid time off annually.
• 80 hours of paid parental leave.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance.
• 401(k) Retirement Plan with company match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Free prescription or non prescription safety glasses each year.

• Utilize Glass America tools and software to create daily routes and target lists.
• Track account metrics to meet financial goals and operational objectives.
• Identify accounts that will be a part of your outside sales activities for a sales cycle.
• Establish long lasting relationships to build, develop and expand your book of business.
• Build a strong network of contacts that will supply a steady stream of referrals.
• Immerse yourself in the local community to champion our commitment to safety and quality.
• Deliver world class customer service everyday.
• Partner with your local Operations Team to execute a positive customer experience.

• Minimum of 4 years successfully selling business services.
• Proven track record of exceeding financial objectives, metrics and KPIs.
• Experience in account management, outside sales and/or B2B sales.
• Auto Glass, Restoration or Insurance industry knowledge is highly preferred.
• Excellent organization and time management skills.
• Problem solver that can work independently to WOW every customer.

Part of Boyd Group Services, Glass America operates in 38 states. Our exceptional leadership fosters a rewarding company culture which has resulted in year over year growth and advancement opportunities.

Glass America is an Equal Opportunity Employer.

AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

Salary range: $60,000 - $70,000 per year. Compensation is commensurate with skill, education and experience. This position is also eligible for performance based bonus opportunities.