Jobs in Plano Collin County Tx Remote

Position: Customer Support Associate

Location: Remote (New Hampshire)

Compensation: Base Pay: $21.00 - $22.50 / hour

Total Compensation: Top performers exceed $31.50/hour + Uncapped bonuses

What this means: Uncapped earning potential with a proven 40%+ uplift for high performers.

Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand. This role is for a strategic problem-solver who is skilled in empathetic communication and handling complex customer issues, ready to use AI as an unfair advantage to deliver legendary customer experiences.

Responsibilities:

• Own the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award-winning customer experience.
• Become Our On-Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation.
• Engineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization.
• Utilize AI Co-pilot: Partner with our proprietary AI co-pilot to automate routine inquiries, allowing focus on strategic problem-solving and creating exceptional customer experiences.
• Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e-commerce platform like Shopify.
• Command High Volume Inquiries: Confidently manage a high volume of customer inquiries.

Ideal Profile:

• 1-2+ years of proven customer support expertise in fast-paced, high-stakes environments
• Master of professional communication with ability to command high volume inquiries
• Fast and accurate typist: 50+ WPM required
• Proficient in modern support systems: Zendesk, Gorgias, or Freshdesk on Shopify
• Excited by technology and sees AI as a partner that enhances skills

The Puffy DNA

We're restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor — regardless of their size.

• Be the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity.
• Execute with Urgency: We thrive in high-stakes environments by making thoughtful decisions quickly and acting decisively.
• Demand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft.
• Go All-In: When the mission demands it, we rally as one team to cross the finish line.

Your Total Compensation & Benefits

Compensation:

• Base: $21–$22.5/hour + unlimited and uncapped bonus earning potential

Health & Protection:

• Comprehensive medical, dental, and vision insurance

Time Off:

• Generous Paid Time Off (PTO) + US Public holidays

Work Environment:

• Access to AI-native tool stack
• Learning & development opportunities
• International team collaboration (14+ nationalities)

Other Benefits:

• 401(k) with Company Match
• Free Puffy mattress after 6 months
• $1,000 Puffy/Halo Board store credit after 1 year

Ready to Shape Your Story?

Click "Apply" and take the first step.

Remote working/work at home options are available for this role.

Job Description

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

*Class start date 04/06/2026

Job Overview

Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. Bloomingdale’s Credit Experience Advocates are responsible for delivering an intimate and distinctive customer experience by responding to Bloomingdale’s customer inquiries via phone, chat, or email. Experience Advocates will provide full ownership to credit related inquiries, seizing the opportunity to rewrite the end of the story. Experience Advocates will leverage an environment of continuous learning and education to foster and achieve creative resolutions. We are driven by our desire to win with our customers by being available, knowledgeable, and always engaging.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What You Will Do

• Deliver a luxury customer experience through greeting and engaging the customer and providing a genuine and friendly interaction
• Respond to customer inbound calls, chat, or email in an efficient and friendly manner. Always conveying empathy for customer friction points.
• Promote and communicate current sales and loyalty promotions.
• Conduct extensive account research to provide appropriate resolution to customer issues or disputes related to credit reports, billing, payments, account balances, and other credit-related matters, including following up with the customer as needed
• Accurately record and maintain customer information, interactions, and case details in agent desktop systems.
• Engage and collaborate with stores, key stakeholders and business leadership on complex and escalated situations showing our customers that our connection makes us like No Other Store in the World.
• Be entrepreneurial and leverage elevated empowerment to manage appropriate customer accommodations.
• Always act with integrity, humanity, humility, and respect.
• Regular, dependable attendance and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Responsibilities may fluctuate due to business need and colleagues may be responsible to correspond with customers via inbound calls, chats, or emails.

Who You Are

• Ability to integrate Bloomingdale’s customer experience model into all interactions
• Adaptable and able to adjust quickly to changing customer expectations and needs
• Ability to be a self-started who is comfortable taking the initiative to learn new things; strong decision-making abilities; strong analytical skills
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
• Experience in customer service or a related field, preferably in the credit services industry or luxury selling
• Strong verbal and written communication skills
• Empathic, patient, and professional while dealing with customers, especially in stressful situations Enjoy meeting people, learning about them, and sharing information
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
• High-School diploma or related experience

Essential Physical Requirements You Will Perform

• This position requires talking, sitting and reaching with arms and hands.
• Involves sitting and talking for at least two consecutive hours, lifting at least 10lbs., stooping, kneeling, and crouching
• Reaching, including above eye level
• Involves close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment
• Able to navigate multiple computer applications from a dual monitor setup

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

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This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Click here to see details on benefits.

Apply Now

Job Info

• Job IdentificationREQ_722561
• Job CategoryStores
• Posting Date02/23/2026, 12:21 PM
• Locations 7801 Citrus Park Town Center, Tampa, FL, 33625, US

Remote working/work at home options are available for this role.

Plaintiff’s Personal Injury Trial Attorney,Houston, TX (potential hybrid schedule)

If you are excited about a career where your strategic skills directly translate to monumental client wins then come join the team.

Thisfast-growing, top-tier, personal injury law firm is seeking a passionate trial attorney with a proven track record of jury trials.

Your docket will focus on high-stakes cases involving serious injuries.

Your next challenge starts here! The firm offers outstanding compensation, excellent support/resources, and a good (especially for a litigator) work/life balance! If you’re interested, you may confidentially contact: ; Ref.

# 51048; #LI-CF1

Remote working/work at home options are available for this role.

Summary:
The Trainer, Revenue Integrity is responsible for developing and delivering training programs that support accurate and compliant revenue cycle processes. This role ensures that staff across departments understand and adhere to revenue integrity standards, including coding, billing, documentation, and compliance requirements. The trainer collaborates with subject matter experts to create educational materials and evaluates training effectiveness to drive continuous improvement.
Experience:
- Minimum of 3-5 years of experience in healthcare revenue cycle, coding, billing, or compliance
- Experience in developing and delivering training programs
- Familiarity with CMS regulations, payer guidelines, and healthcare compliance standards
- Strong communication, presentation, and instructional design skills
Education:
- Bachelor’s degree in Healthcare Administration, Health Information Management, or related field (required)
- Certified Professional Coder (CPC), Certified Coding Specialist (CCS), or equivalent certification (preferred)
Key Roles and Responsibilities:
1. Design and deliver training programs on revenue integrity topics including coding, billing, and documentation.
2. Assess training needs through surveys, audits, and performance data.
3. Develop educational materials such as manuals, presentations, and e-learning modules.
4. Conduct onboarding training for new hires and ongoing education for existing staff.
5. Collaborate with compliance and revenue cycle teams to ensure training aligns with current regulations.
6. Monitor and evaluate training effectiveness and make improvements as needed.
7. Maintain training records and documentation for compliance purposes.
8. Serve as a subject matter expert on revenue integrity practices.
9. Provide one-on-one coaching and support to staff as needed.
10. Stay current with industry trends, regulatory changes, and best practices in revenue integrity.
Other Duties:
1. Educating caregivers on functionality or workflow
2. Remaining current with industry standards and events that may significantly impact reimbursement.
Upload 9-22-25
Remote working/work at home options are available for this role.

Part-Time Administrative Coordinator with light bookkeeping (Remote)

Location: Work From Home – Remote - Charlotte NC centric

Employment Type: Part-Time

About Us

We are an established and growing small consulting business, in the healthcare sector. Our company values professionalism, reliability, and teamwork. We are seeking a dedicated Administrative Coordinator who is looking to build a long-term career and become a trusted member of our organization.

This position offers the opportunity to work directly with a busy leadership team while interacting with team members, customers, and vendors. The right candidate will play a key role in keeping daily operations organized and running smoothly to provide general support to the operation of the business office, client relations, coordination of educational services, and processing of staff expense reports, to support the mission and participate in achieving the vision of the company.

Position Overview

This is a part-time remote role supporting executive-level administrative functions. The Administrative Coordinator will coordinate a variety of operational tasks in a fast-paced but structured environment.

We are looking for someone dependable, highly organized, and responsive during standard business hours.

Key Responsibilities

• Communicate professionally with staff, customers, and vendors
• Prepare documents, reports, and presentations using Microsoft Office (Word, Excel, PowerPoint, Outlook), Adobe.
• Maintain digital files and records
• Track client deliverables and help ensure deadlines are met
• Accurately input and collate expense reports for client billing and processing
• Coordinate set-up, and attend periodic trade shows in continental U.S.
• Provide support for educational programs, including post program survey processing, documentation for the accrediting organization, and organizing and filing the above.
• Assist with various administrative and operational tasks as needed

Key Roles and Responsibilities:

Client Relations

-        Actively promotes the Company’s world class image through positive, helpful interactions with clients via phone, email and in-person contact.

-        Follow up on client needs.

-        Ensure new clients receive the predetermined appropriate Company information.

-        Facilitate coordination and set-up for the Company’s vendor booth &/or presentation at periodic industry conferences

Office Support

-        Answer the phone and direct calls appropriately

-        Support with occasional errands as needed

-        Handles staff birthday acknowledgements

-        Office communications

-        Monitor and direct web email, as appropriate

-        Assist with equipment maintenance

-        Order office supplies, business cards and name tags.

-        Assist with travel arrangements for consulting team and staff, as needed

-        Facilitate computer-issue resolution for team members, with appropriate sources.

Expense Tracking

-        Track staff & consultant’s expenses 

-        Track cancelled flights

Account Management

-        Maintain client account data

-        Assist with client billing, as needed

-        Process expenses

-        Update Client Fulfillment Trackers.

-        Update data points in CRM and monitor for accuracy

o  Fulfillment Data updates

o  Facilitate marketing initiatives

Business Admin Support    

-   Assist with data entry

-      AR

-      AP

-      File Maintenance

-      CRM audits for data integrity.

-        Update client records and files in appropriate repositories

-        Manage electronic technology inventories, including but not limited to, Air cards, Computers, Scanners, warranties

Education Support

-        Assist with the processing of webinar registrations, conference registrations & publication orders as needed.

-        Assist with education programs – Surveys / Certificates / Managing files

-        Process education certificates for Company sponsored programs

-        Monitor ANCC documentation completion and management of the records

Consulting support

-        Arrange hotel accommodations for traveling staff

-        Prepare and update travel logistic forms for traveling staff

-        Prepare consultant feedback surveys for evaluations

Publications 

-        Fulfill and track client publication orders and subscriptions

-        Maintain inventory, including printing of in-house editions as needed.

Other duties

-        Support Leadership Team as needed

-        Support Strategic Initiatives and assist with implementation of Strategic Plans

-        Assist with tradeshows, production of promotional products and project assembly

-        Support marketing efforts, including but not limited to assisting with collateral assembly and mailing

-        Work collaboratively w/ colleagues to advance mission, values, vision of Company

Other duties, as may become necessary

Qualifications

• 5-11 years prior relevant experience required, with clearly demonstrated strong organizational and time-management skills
• Bachelor's degree preferred
• Excellent written and verbal communication skills
• Professional demeanor and customer-service mindset
• Proficiency in Microsoft Office Suite
• Proficiency with Quickbooks Enterprise Professional
• Comfortable using video conferencing platforms
• Ability to multitask and maintain attention to detail and accuracy
• Reliable high-speed internet connection
• Dedicated, professional home workspace
• Knowledge of healthcare industry and terminology is helpful

Work Environment & Expectations

• Remote position
• Company-provided computer
• Part-time schedule during standard business hours
• Must be responsive and accessible throughout the workday
• Occasional flexibility required to address time-sensitive matters
• Sits, stands, bends, lifts and moves up to 20 pounds intermittently during working hours
• Extended periods of computer work
• Occasional overnight travel.

Growth & Development

High performers may have opportunities to take on expanded responsibilities over time. We value long-term team members and support professional growth within the company.

Compensation & Benefits

• Competitive compensation based on experience
• Benefits available correspond to the percent FTE
• Paid time off and holidays (details provided during interview process)

If you are organized, dependable, and looking to grow within a stable and collaborative small business environment, we encourage you to apply.

Job Type: Part-time

Pay: $18.00 to $20.00 per hour

Expected hours: 20-25 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Eligibility for bonus program

Candidates in greater Charlotte area may work a hybrid.

Respond to: .

no phone calls please

Remote working/work at home options are available for this role.

Position Summary:
Under the direction of the Senior Financial Leadership for the Guthrie hospital and/or other related entities, the Manager is responsible for coordinating, planning and supervising the activities and personnel in the relationship and integration of Finance with their Operations Partner in the areas of financial reporting, financial analysis, and the relationship of finance with operations. In addition, the Manager will have a working relationship and input with various other functional areas such as cost accounting, budgeting, feasibility studies, financial planning and other projects/analysis related to their assigned entities. Responsible for coordinating activities concerned with financial administration, general accounting, patient business services and financial and statistical reporting with their Operations Partner.
Education, License & Cert:
Bachelor of Science degree in Accounting from an accredited four‐year college is required; Master’s in business administration and/or CPA/HFMA Certification is preferred.
Experience:
Four to six years of experience in the healthcare industry in the areas of financial reporting, forecasting and cost accounting with supervisory responsibilities. Working knowledge of healthcare operations, month end closing process, case‐based forecasting and cost allocations. Familiarity with PeopleSoft/Oracle and EPIC is a plus and a strong working knowledge of Excel and Word is required.
Essential Functions:
1. Serves as the primary resource for Guthrie entity specific forecasting, financial reporting, cost reporting, tax reporting, and financial support to operations
2. Keep abreast of all regulations, procedures, and interpretations that effect third party reimbursement for acute care hospitals, freestanding ambulatory surgery centers and multi‐specialty physician groups.
3. Provides overall Guthrie entity specific financial oversight and monitoring, leads monthly analysis of operating plan forecasts to actual results and report risks and opportunities to senior leadership
4. Manages development and review of Guthrie entity specific ad hoc reports and analysis as requested and provides day‐to‐day analytics support to business operations
5. Acts as budget representative, working closely with the Director of Budgeting to strategically manage all financial activities within the Guthrie specific entity related to business operations. Oversees efficient and effective Guthrie entity specific forecasting and planning processes in compliance with corporate policies and procedures
6. Collaborate with the Financial Decision Support Team on the use of the decision support system and tools related to forecast and cost accounting and with the Managed Care Team both on an annual and ongoing basis
7. Establishes and monitors appropriate financial measures and interprets and uses financial data for making informed business decisions
8. Participates in special projects to improve reporting, analytical tools and internal processes to enhance management decision making and implement best practices
9. Hires, leads, and develops high‐performing direct reports to broaden skill sets and capabilities to enable professional growth and to achieve identified strategies and daily operational effectiveness.
Other Duties:
1. Coordinates the activities of the department with all other functions and acts as the department representative at all department manager or middle management meetings and attends administrative staff meetings.
2. Designated to act in absence for Senior Financial Leadership and shares many of the above functions and responsibilities with the Senior Financial Leadership.
3. Participates in committees and projects as assigned.
4. Perform other duties as assigned.
Remote working/work at home options are available for this role.

This role plays a key part in ensuring maternity care bills are processed accurately and members receive timely support during an important season of life. The specialist serves as a detail-oriented professional who upholds CHM’s commitment to excellence, compassion, and integrity.

WHAT WE OFFER

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

ESSENTIAL JOB FUNCTIONS

• Compile, verify, and organize information according to priorities to prepare data for entry
• Check for duplicate records before processing
• Accurately enter medical billing information into the company’s software system
• Research and correct documents submitted with incomplete or inaccurate details
• Verify member information such as enrollment date, participation level, coverage status, and date of service before processing medical bills
• Review data for accuracy and completeness
• Uphold the values and culture of the organization
• Follow company policies, procedures, and guidelines
• Verify eligibility in accordance with established policies and definitions
• Identify and escalate concerns to leadership as appropriate
• Maintain daily productivity standards
• Demonstrate eagerness and initiative to learn and take on a variety of tasks
• Support the overall mission and culture of the organization
• Perform other duties as assigned by management

SKILLS & COMPETENCIES

• Core strengths like problem-solving, attention to detail, adaptability, collaboration, and time management.
• Soft skills such as empathy (especially important in maternity care), professionalism, and being able to handle sensitive information with care.

EXPERIENCE REQUIREMENTS

• Required: High school diploma or passage of a high school equivalency exam
• Medical background preferred but not required.
• Capacity to maintain confidentiality.
• Ability to recognize, research and maintain accuracy.
• Excellent communication skills both written and verbal.
• Able to operate a PC, including working with information systems/applications.
• Previous experience with Microsoft Office programs (I.e., Outlook, Word, Excel & Access)
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.)

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Remote working/work at home options are available for this role.

A prominent firm is looking for an Executive/Personal Assistant to assist 5-7 high caliber clients. The role will be hybrid: 4 days in person, 1 day remote with more opportunity for remote work after the first six months. The office space is in the process and will most likely be near Hollywood Hills, West Hollywood, or Culver City. The role requires a high level of confidentiality. The research will be in both in treatment and preventative medicine and related areas.

About the Job:

• Serve as a dedicated EA/PA and health concierge to 5-7 assigned members
• Manage and coordinate all health and wellness needs, including
• Scheduling doctor appointments and medical procedures
• Communicating with medical offices and insurance providers
• Researching and sourcing the best health and wellness vendors (e.g., nutritionists, personal trainers, wellness practitioners, fitness studios, wearables, cutting-edge and experimental technologies, and perhaps even mold testing, water testing for members’ homes, etc.)
• Conducting research, gathering options, and presenting pricing comparisons
• Collect and manage member information (including medical history) Use AI tools and models effectively
• Schedule medical and wellness appointments
• Collect and update medical and personal information
• Act on behalf of members to make inquiries, schedule services, and resolve issues
• Coordinate with members’ existing Executive Assistants or Personal Assistants when applicable
• Use and learn cutting-edge proprietary software platforms, including AI to manage requests and data
• Participate in onboarding calls and relationship-building video meetings with members
• Document workflows, identify efficiencies, and contribute to developing best practices for the program
• Provide responsive communication during business hours, occasional after-hours responsiveness for urgent matters as needed

About You:

• 3-7 years of experience supporting a senior executive or high-profile individual
• BA/BS from a college or university
• Experience in fast-paced startup or high-growth environments; comfortable with role ambiguity
• Strong research skills with the ability to synthesize options clearly and quickly
• Excellent Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
• Willingness to help build something from the ground up and iterate as the pilot evolves
• Outstanding communication skills
• Able to maintain a high level of confidentiality
• Exceptionally organized, discreet, and detail-oriented
• High emotional intelligence, sound judgment, and a proactive mindset

Salary, Equity, Benefits, Paid Vacation

Remote working/work at home options are available for this role.

Overview

Our client, the U.S. subsidiary of a major Japan-based real estate developer and investor, is seeking a Bilingual Japanese Associate Manager, Real Estate Investments to join their team in El Segundo, CA.

This position supports real estate investment activities including underwriting, market research, transaction execution, and reporting to headquarters in Japan. The role offers the opportunity to work on cross-border investment initiatives and collaborate closely with both U.S. and Japan-based teams.

The ideal candidate is detail-oriented, analytical, and comfortable managing multiple workstreams in a dynamic investment environment.

Must-Have Requirements

• 3–7 years of experience in real estate acquisitions, investment, or capital markets
• Strong financial modeling and underwriting skills (Excel required; ARGUS experience preferred)
• Understanding of U.S. commercial real estate markets and investment processes
• Ability to manage multiple tasks, timelines, and stakeholders simultaneously
• Native-level English proficiency; business-level Japanese communication skills preferred
• Bachelor’s degree in Finance, Real Estate, Economics, Business, or a related field
• Authorization to work in the United States

Preferred Qualifications

• Underwriting experience in multifamily, logistics, or office assets
• Knowledge of joint venture structures and waterfall models
• Experience working with Japanese corporations or multinational organizations
• Exposure to cross-border or Japan-related real estate transactions
• Strong coordination and communication skills with internal and external stakeholders
• Proactive mindset with the ability to take ownership of projects

Responsibilities

Real Estate Investment & Analysis

• Build detailed financial models and underwriting analyses for potential real estate investments
• Review investment materials including offering memorandums, rent rolls, financial statements, and ARGUS files
• Conduct market and submarket research and competitive analysis
• Prepare investment memoranda and materials for internal investment committee review

Transaction & Project Support

• Support transaction execution and coordinate due diligence activities including inspections, third-party reports, and lender documentation
• Coordinate with brokers, partners, developers, lenders, and consultants
• Track deal timelines, documentation, and internal approval processes

Portfolio & Cross-Border Coordination

• Monitor progress and key milestones of existing investments
• Review monthly and quarterly asset reports and KPIs
• Prepare reports and documentation for Japan headquarters
• Support visits by Japan-based executives and assist with cross-border coordination and communication

Operational Support

• Provide general administrative support for the U.S. office including documentation management, scheduling, and coordination with internal and external stakeholders

Location & Compensation

• Location: El Segundo, CA (Hybrid work model)
• Employment Type: Full-time / Exempt
• Salary Range: $100,000 – $150,000 (depending on experience)
• Visa Sponsorship: Not available

Benefits

• Competitive U.S. benefits package (details shared during interview process)
• Paid time off (PTO) and company holidays
• Opportunity to work within a global real estate investment platform with cross-border exposure

Remote working/work at home options are available for this role.

Associate Director, Online Learning Job Summary:

We’re looking for an Associate Director, Online Learning to join an Association in Washington, DC. This is a contract-to-hire opportunity that will require you to work onsite three (3) days per week. As the Associate Director, you will work in conjunction with departmental leadership to implement the department’s strategic vision and oversight of the Division-wide online and blended learning initiatives and content development. The position requires experience in instructional design and education program development across different modalities, working closely with subject matter experts, procuring, and managing external vendors and partnering organizations, and measuring business impact and effectiveness of deployed learning solutions.

Associate Director, Online Learning Responsibilities:

• Support the Director in executing the department’s vision, strategy, and development of accredited online learning initiatives.
• Lead and support the instructional design team to deliver high-quality online learning programs that meet or exceed departmental performance metrics.
• Recruit and collaborate with psychiatrists, subject matter experts, allied organizations, and internal stakeholders to identify knowledge gaps and develop educational content.
• Manage the full lifecycle of online learning activities, including planning, development, launch, review, and renewal within the Learning Management System (LMS).
• Develop and oversee project plans for online learning initiatives, ensuring milestones, timelines, and budgets are met.
• Ensure all educational activities adhere to accreditation standards, compliance requirements, and quality control processes.
• Track and analyze LMS data and program performance metrics to measure success, identify learner insights, and support strategic planning.
• Produce reports on Learning Center activity and provide required learner and program data to external partners and accrediting organizations.
• Oversee vendor relationships and external solutions to ensure alignment with project objectives, timelines, budgets, and deliverables.
• Develop and maintain standard operating procedures, workflows, and a customer service model that supports efficient team operations and stakeholder support.
• Manage the Online Learning Help Desk and escalation processes to ensure timely resolution of technical and user issues.
• Collaborate with marketing and communications teams to support promotion and outreach for online learning programs.
• Research and recommend best practices and emerging trends in online learning, instructional design, and digital education.
• Supervise and mentor the LMS Administrator and provide coaching and guidance to junior staff members.
• Provide administrative and operational support for committees and other departmental initiatives as needed.

Associate Director, Online Learning Qualifications:

• BA/BS and at least 5-7 years of relevant experience.
• Experience with managing complex projects with demonstrated success in meeting deadlines, managing vendors, and managing related budgets.
• Strong decision-making and problem-solving skills; proven research skills to gather data, best practices, and points of view to ensure sound judgment.
• Experience working in associations industry is preferred.
• Experience with adult educational and/or healthcare programs is preferred.
• Excellent communicator capable of providing leadership to individuals and groups.
• Self-motivated, able to work independently, and shows attention to detail.
• Knowledge of how websites operate (i.e., databases, APIs, and content management systems).
• Demonstrated experience with computer-based and/or software-as-a-service (SaaS) tools such as podcast platforms, Salesforce, HTML, Captivate, Articulate 360 suite of programs, Microsoft 365, Adobe Premiere, Vimeo, Zoom, GoToWebinar, and/or other graphic and media design/production tools.

Remote working/work at home options are available for this role.