Jobs in Pine Hills Florida

***REQUIRED to be located in, or willing to relocate to the greater Orlando area

***REQUIRED to have tradeshow and/or direct event related experience

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Job Title: Exhibits Account Executive

Reports To: Director of Client Management

AGS is looking for a dynamic person with excellent multi-tasking and interpersonal skills to fill the role of Account Executive for Custom Exhibits within a fast-growing trade show and events company. This specific role will be a Junior Level Account Executive that will focus on a small book of business and assist the Senior Account Executive on larger projects nationwide.

This person must be a self-starter, client focused and able to work well with multiple departments and teams. They should be able to effectively balance a client’s needs while managing strong budget and financial targets. Employees should be comfortable in a fast-paced and goal-oriented sales role as well.

This is a position which coordinates and participates in all aspects of the Exhibitor Custom display service process, including design, client order management, report distribution and project related service coordination. A team-oriented position: this individual will need to be able to support multiple exhibits projects over multiple events in the areas of customer engagement and cost management.

Primary Responsibilities

 Exhibits Account Manager

• Act a primary point of contact and creative counterpart to Exhibitors assisting in design & build out of Custom Exhibits as part of a team working on AGS Display Solutions offering
• Develop and write proposals to secure business
• Able to multi-task, addressing simultaneous project/event assignments, including pre and post-project problem resolution
• Effectively work with custom display and exhibit partners to obtain bids, supply work orders and direct project as necessary
• Processes orders, prepares correspondence
• Fulfills customer needs to ensure customer satisfaction.
• Communicates clearly and concisely making every effort to listen and understand the customers’ needs and can properly channel that into action
• Works closely with supervisor/manager and sales team to obtain customer response protocols, problem resolution steps and per-project goals.
• Visit sites and make walkthroughs to ensure accurate project completion.
• Capability of leading on-site production crews or within an office team.
• Oversee installation or delivery of exhibit on-site
• Other assigned projects that maybe necessitated by business

Essential Skills and Responsibilities: (in no specific order)

• Has intermediate knowledge of commonly used concepts, practices, and procedures within the trade show and events industry.
• Execute in a timely manner communications to customers both requested and scheduled including open invoicing, estimates and other project related paperwork or details.
• Responsible for pre & post-show production follow up to ensure future quality control or to secure business with existing exhibits clients.
• Coordinate on-site service needs for exhibits through established methods of paperwork processing and customer order acquisition/execution.
• Act as liaison for all AGS services for exhibits client
• Assist in the coordination of project logistics such as shipping and similar 3rd party services.
• Perform other assigned duties as necessary to manage the department

Work Hours

General office hours are 8 AM to 5 PM, Monday through Friday. However, this position requires flexibility relative to a wide range of scheduled productions/events.

Availability to work evenings and weekends will be required to coordinate business.

Travel Requirements: ~25% +/-

Education and/or Experience:

• Experience in the trade shows or events industry.
• Four-year college bachelor’s degree at a minimum, as well as 3 to 5+ years of related work experience; A combination of education and work experience maybe used in lieu of college degree.
• Advance certifications within the events industry a plus, but not required.

Mathematical/Computer Skills:

• General math
• Must be able to type all correspondence and have at least “intermediate” knowledge of Microsoft Word, Outlook, Publisher, Power Point and Excel.
• Has experience in CRM or similar customer relationship management software
• Must be capable of learning company specific software/programs.

Language Skills: English

Physical Demands: Ability to lift a thirty-pound box and/or general office equipment for operational management.

Job Type: Full-time

Benefits:

●     3% Retirement match after 1 full year of service

●     Dental insurance

●     Health insurance

●     Vision insurance

●     Paid Time Off / Paid Holidays

●     Remote Work Available up to 2 days a week after probation period

Schedule:

●     Monday to Friday

●     Weekend availability as needed for shows and travel

Supplemental pay types:

●     Commission pay

Compensation:

●     Base Staring at $50 ,000 based on experience.

●     No Cap on Annual Commissions which start at 2% 

Position: Scheduling Coordinator

Location: Remote, ORL Area (1 hr radius from downtown ORL)

• Have to go onsite first day to pick up equipment

Duration: 6 month contract to hire

PR: $18hr

Start Date: April 13th

Hours: M-F 4p-8p- 20 HRS GAURANTEED. Will have opportunity to work more hours, when converting perm will not work more than 32hrs.

Must Haves:

• 2+ years of customer service experience
• 1+ year of call center experience
• Healthcare experience
• Strong experience with Microsoft Products- have to pass typing test
• HS Diploma or GED

Plus:

• Scheduling, Insurance Verification, Referrals experience

Day to Day

The Scheduling Coordinator is responsible for coordinating and scheduling patient appointments through proactive outbound communication while delivering exemplary customer service aligned with Patient First Philosophy. This role ensures accurate appointment placement, clear communication of preparation instructions, and proper documentation within Epic and other scheduling systems. The Scheduling Coordinator consistently meets productivity, quality, and customer service standards while supporting efficient clinic and departmental operations.

Essential Functions

• Provide accurate, department- and procedure-specific scheduling information to ensure appropriate patient preparation, correct arrival location, and scheduled arrival time.
• Perform primarily outbound scheduling calls to patients who have requested appointments, with the goal of successfully scheduling services in a timely and efficient manner.
• Demonstrate proactive customer engagement by actively listening, maintaining a caring and professional demeanor, and offering appropriate alternatives when necessary.
• Exhibit excellent telephone etiquette, professional verbal communication skills, and a strong team-player attitude in all interactions.
• Maintain a basic understanding of medical needs and screening requirements necessary to appropriately schedule patient appointments.
• Utilize Epic scheduling workflows and related systems to document outreach attempts, scheduling outcomes, and required follow-up in accordance with training and established procedures.
• Consistently review daily schedules and communicate all changes, cancellations, or updates to appropriate clinical and administrative staff.
• Identify customer service concerns and independently resolve issues or initiate appropriate follow-up when required.
• Demonstrate working knowledge of registration systems, scheduling platforms, and web-based resources.
• Maintain a working knowledge of ICD-9/ICD-10 and CPT codes as required for accurate scheduling and documentation.
• Ensure compliance with all policies, procedures, and professional appearance standards.

Productivity and Performance Expectations

• This role is primarily outbound-focused, with limited de-escalation required.
• Expected productivity is approximately 7–10 outbound calls per hour, recognizing that:
• Approximately 30% of outbound calls connect with patients.
• Approximately 70% of calls result in voicemail messages.
• Connected calls average approximately 6 minutes.
• Profile creation calls may take 10–12 minutes.
• Downtime between calls is self-managed due to the outbound nature of the role; productivity is evaluated based on call type and complexity rather than volume alone.
• Performance evaluation emphasizes “Not Ready Time”, defined as time when the coordinator is unavailable to take or place calls.
• Consistently meets departmental goals for productivity, quality, and customer service

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Position: Referral Coordinator

Openings: 8

Location: Remote, ORL Area (1 hr radius from downtown ORL)

• Have to go onsite first day to pick up equipment

Duration: 6 month contract to hire

PR: $18 /hr

Start Date: April 13th

Hours: M-F 4p-8p- 20 HRS GAURANTEED. Will have opportunity to work more hours, when converting perm will not work more than 32hrs.

Must Haves:

• 2+ years of customer service experience
• 1+ year of Data Entry experience
• Healthcare experience
• Strong experience with Microsoft Products- have to pass typing test
• HS Diploma or GED

Plus:

• Scheduling, Insurance Verification, Referrals experience
• Call Center Experience

Day to Day

The Referral Coordinator supports clinical teams, patients, and family members by managing internal and external referrals and insurance authorizations within the outpatient ambulatory setting. This role is responsible for accurately processing referrals and authorizations prescribed by providers in the Electronic Health Record (EHR), ensuring timely coordination of care, accurate documentation, and compliance with payer guidelines. The Referral Coordinator plays a key role in facilitating patient access to services while upholding Orlando Health’s commitment to exemplary customer service.

Essential Functions

• Completes accurate entry of referrals and authorizations into the Electronic Health Record (EHR)- EPIC
• Processes referrals and related documentation received through the OnBase fax queue by reviewing faxed orders, transcribing required information, and entering data into Epic.
• Works with dual systems (OnBase and Epic) to ensure referral information is accurately transferred from source documents.
• Creates new patient profiles in Epic when necessary, using transferred information from referral documentation (not from memory).
• Files referral-related documents into the appropriate patient chart in accordance with established procedures.
• Completes patient registration and obtains insurance authorizations for new patients, diagnostic testing, and hospital-based diagnostics.
• Verifies insurance coverage using electronic verification tools, payer web portals, and telephone communication when online verification is unavailable.
• Contacts insurance companies to follow up on authorizations, confirm coverage, and resolve authorization-related issues.
• Communicates with patients as needed to verify insurance information, obtain required details, or complete the referral process.
• Coordinates follow-up care when referrals or authorizations are nearing expiration.
• Ensures financial and insurance information is current, accurate, and active in the EHR.
• Confirms Primary Care Provider (PCP) information is accurate and compliant with payer-specific guidelines.
• Initiates and tracks referral and authorization status to ensure timely completion of services.
• Coordinates with scheduling departments, clinical teams, and other internal departments to facilitate patient visits.
• Provides patients with referral details for physicians, specialists, and facilities as appropriate.
• Communicates effectively with internal and external customers, including providers, patients, insurance representatives, and clinical departments, to obtain required authorizations.
• Maintains current knowledge of referral and authorization requirements based on payer-specific guidelines.
• Maintains a working knowledge of ICD‑10 and CPT codes.
• Demonstrates a basic understanding of third-party reimbursement requirements and regulations.
• Exhibits competency in the use of registration systems, electronic verification tools, Epic, OnBase, and web-based payer resources.
• Performs all duties in a manner that supports departmental productivity, quality, and customer service goals

Customer Service and Professional Standards

• Understands and supports commitment to providing exemplary customer service.
• Demonstrates a positive, professional, and respectful approach in all interactions with patients, families, and team members.
• Communicates clearly and effectively, both verbally and in writing.
• Maintains flexibility in work schedule availability to meet departmental operational needs.

Knowledge, Skills, and Abilities

• Strong data entry, typing, and transcription skills with high attention to detail.
• Ability to manage high volumes of faxed and electronic documentation accurately.
• Proficiency with EHR systems (Epic preferred), document management systems (OnBase), and insurance web portals.
• Effective organizational and time‑management skills.
• Ability to communicate professionally with insurance representatives, patients, and clinical staff.
• Understanding of medical terminology related to referrals, diagnostics, and authorizations.